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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<ul><li> Provides Helpdesk coverage and support; this includes responding to user inquiries, questions &amp; requests, usually by phone and/or email, but occasionally in person</li><li> Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up</li><li> Handles back-up duties in software installation &amp; troubleshooting as required</li><li> Serves as initial point of contact from the IT department for new users</li><li> Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed</li><li> Maintains accurate inventory of IT equipment</li><li> Coordinates repair of IT hardware and keep track of warranty information</li></ul>

U.S. Renal Care

Helpdesk Associate

<h4>How you will change lives</h4>As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.<h4>What you'll be doing</h4>Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

PCT PRN

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. SUMMARYThe Reimbursement Representative performs reconciliation and review of all outstanding Medicare/Commercial patient balances in accordance with US Renal Care reimbursement policies and procedures.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.<ul><li> Reviews EOB/EOMB's for proper reimbursement.</li><li> Resolves electronic claim rejections and Explanation of Benefits denials in a timely manner.</li><li> Reviews and researches insurance correspondence and makes necessary corrections to ensure claims payment.</li><li> Follows up on unpaid/unresolved account balances, including claims rejected electronically, EOB denial and working A/R aging reports as directed. Provides insurance carriers with requested information to facilitate payment.</li><li> Regularly contacts Medicare, Medicaid and /or Commercial payors for resolution to claims not paid or claims not paid according to plan benefits.</li><li> Performs claim appeals as required.</li><li> Assists with credit balance resolution.</li><li> Completes re-bill request as necessary to facilitate timely and proper claims payment.</li><li> Follows up on unresolved account balances including RTP's.</li><li> Prepares adjustment and write-off requests as necessary.</li><li> Performs other duties and responsibilities as required or assigned.</li></ul>

Reimbursement Representative

USRC’s greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. SUMMARYThe Senior Manager, Clinical Innovation supports the adoption and integration of innovative clinical practices, therapies, and technologies across dialysis settings. This role manages projects that enhance patient outcomes, operational efficiency, and regulatory compliance while collaborating with cross-functional partners to implement and monitor innovation initiatives. The Sr. Manager works closely with leaders and frontline teams to translate new approaches into practice, ensuring sustainability and measurable impact.Essential Duties and Responsibilities include the following.&nbsp; Other duties and tasks may be assigned.Planning &amp; Prioritization<ul><li>Collaborate with the Office of the Chief Medical Officer (OCMO) and other leaders to support implementation plans for clinical innovation projects.</li><li>Ensure initiatives align with organizational priorities, such as value-based care, reducing hospitalizations, and improving patient engagement.</li></ul>Implementation &amp; Project Management<ul><li>Coordinate the rollout of new dialysis-related therapies, medications, and care delivery models.</li><li>Apply implementation science principles to support pilots and scaling of innovations.</li><li>Provide project management support, including timelines, resources, and communication.</li></ul>Monitoring &amp; Compliance<ul><li>Track adoption and performance of innovation programs using clinical and operational KPIs.</li><li>Partner with Quality and Compliance teams to maintain adherence to CMS, state, and accreditation requirements.</li><li>Support training and documentation to ensure safe, compliant adoption.</li></ul>Collaboration &amp; Support<ul><li>Work with Quality, IT, Learning &amp; Development, and Field Operations to develop enablement tools and resources.</li><li>Provide consultative guidance and support to regional and facility leaders during innovation pilots.</li></ul>Evaluation &amp; Improvement<ul><li>Support development of dashboards, scorecards, and feedback systems for monitoring innovation.</li><li>Gather and analyze feedback to identify barriers, propose solutions, and refine programs.</li></ul>

Senior Manager, Clinical Innovation

Dialysis Patient Care Technician

SUMMARYThe Clinical Specialist (CS) is responsible for positively impacting regulatory standards and clinical outcomes of clinics in an assigned geographic region. The CS is also responsible for the training of new employees and current clinical staff. The CS will also be responsible for conducting in-services and review classes, ensuring that the clinics have properly trained staff that meet regulatory standards and provide quality patient care. The CS reports directly to the next level of clinical management which may be the Director of Clinical Operations or Vice President of Clinical Operations/Services, depending on the region/demographics or responsibilities.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.GROWTH· Responsible for overseeing overall clinical operation of assigned clinics from regulatory and growth perspective in accordance with Company goals.· Assist in clinical operational development and transition of new or acquired clinic(s) as needed or requested.· Assess and integrate clinical policy and regulatory requirements in acquired clinic(s).· Demonstrate effective use of company resources, i.e. supplies, safety and risk reduction, and best support methodologies.· Work with Administrators and regional management toward the achievement of monthly, quarterly and annual projections based on clinical outcomes and management objectives.· Perform duties as assigned to meet the patient care or operational needs of assigned clinics.OUTCOMES· Assist with developing, implementing and monitoring of quality of care processes for program regulatory compliance in accordance with Company goals. · Ensure clinical processes in assigned USRC facilities are maintained in accordance to company policy and federal, state and local regulations.· Assist with developing, implementing, and improving quality and productivity goals and measures.· Work with Administrators and regional management to ensure optimal patient care and regulatory compliance.· Remain current with dialysis industry and technology.· Assist with program target goals for patient outcomes in accordance with quality patient care and Company goals at assigned clinics.OPERATIONALREADINESSOPERATIONALREADINESS (cont.)· Knowledge of and remain current with federal, state, local laws and regulations.· Assure that assigned clinics are in compliance with all applicable federal, state, and local laws and regulations and receive continuing certification from all statutory and regulatory agencies by conducting internal clinical reviews.· Perform duties at all times within limitations established by and in accordance with company policy and procedures, applicable state and federal laws and regulations.· Assist Administrators and regional management with necessary Corrective Action Plan development, implementation and follow through as required for internal and external surveys.· Provide follow up on any/all deficiencies for all audits done internally (corporate) or externally (CMS &amp; state specific).· Assure compliance with required Governing Body meetings, monthly CQI meetings and care plan conferences and assures documentation of such through recorded minutes.· Evaluate patient care data to ensure that care is provided in accordance with clinical guidelines and organizational performance standards.· Assist with developing, implementing and monitoring of clinical, education and QAPI policies. · May assist with policy/procedure revisions and dissemination of new and revised policies.· Know and understand the function and safe operation of water treatment equipment and related mechanical and electrical systems.· Be familiar with all emergency equipment and emergency operational procedures.· Use appropriate safety measures including personal protective equipment as necessary.· Be familiar with OSHA regulations.PARTNERSHIPS· Understand, lead and promote the Company's mission and philosophy relating to ethics, integrity, safety, corporate responsibility and objectives.· Communicate with clinical operations management and regional management on a consistent basis regarding the status of each clinic in the region.· Communicate completion status of Plans of Correction for internal and external surveys to Administrators, regional management and clinical operations management.· Maintain collaborative working relationship with Administrator(s) and regional management. Partner with Administrator(s) and regional management to ensure clinic needs are met.· Maintain a positive/collaborative relationship with physicians, state agencies and the community.· Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.· Respond effectively to inquiries or concerns.STAFF DEVELOPMENT/ RETENTION· Ensure all clinical staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations.· Orient and mentor Administrators in the QAPI process, outcomes, education programs and operational readiness in accordance with USRC practices.· Review IntraLearn assignments and compliance reports; communicate results to facility management as needed.· Coordinate and conduct PCT certification review programs, CPR certification training (if required), and ongoing mandatory continuing education.· Perform clinical education of new hires as needed or requested.· Provide clinic based in-service programs as needed or requested.· Coordinate and conduct charge nurse training and preceptor training programs as directed. · Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.· Effectively communicates expectations; accepts accountability and holds others accountable for performance.

Clinical Specialist

<h4>How you'll change lives</h4>As a Registered Nurse (RN) at US Renal Care, you'll be an integral part of a cross-functional team, working under the supervision of a Charge Nurse and assisting and supervising Patient Care Technicians (PCTs) to care for patients living with kidney disease.<h4>What you'll be doing</h4>Patient care. You'll work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include completing and documenting physical assessments before and after treatments and monitoring patients during treatment. You'll ensure quality renal care by completing monthly reviews of patient medication profiles and administering medications according to physician orders. Teamwork. You'll be a critical member of an interdisciplinary team to provide all required patient assessment and care planning activities. You'll also make sure center staffing requirements are met at all times under the direction of the Administrator and according to state regulations for staffing ratios.Safety &amp; Quality. Working under the supervision of a Charge Nurse, you'll adhere to all company policies and procedures and state and federal laws and regulations. You'll participate in all required staff meetings and continuing education offerings.

Dialysis Registered Nurse - RN Chronic In-center

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.The Home Therapy Registered Nurse, as qualified by federal and state regulations, provides patient training and ongoing support for all patients choosing a home dialysis modality.&nbsp; This position is accountable for providing quality care to all patients and is committed to delivering superior customer service in all internal and external interactions.&nbsp;&nbsp; ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.&nbsp; Other duties and tasks may be assigned.<ul><li>Knowledge of and comply with federal, state, local laws and regulations, including health care professionals practice act requirements as they pertain to home dialysis program and patient care requirements.</li><li>Train patient (and/or care partner) in the practice of self-care Peritoneal Dialysis or Hemodialysis upon meeting federal and state regulations governing Registered Nurse qualifications.</li><li>Conduct home visits to assess the patient's home environment per policy; initially and minimally annually thereafter.&nbsp; Routinely evaluate patient performance and assess the home environment more frequently as needed to improve care.</li><li>Communicate results of patient assessment, reassessment, and ongoing monitoring to the physician, team members, and others as appropriate to the individual needs of the patient.</li><li>Document all nursing services in the Electronic Medical Record including but not limited to training sessions, routine and non-routine in-person interactions, and phone conversations.&nbsp; Documentation should accurately reflect the patient status and nursing interventions and be written to ensure continuity of care.</li><li>Participate in infection control monitoring, implementation, and recording as requested.</li><li>Be familiar with emergency equipment and all emergency operational procedures.&nbsp; Communicate and regularly review Emergency Preparedness procedures with all home patients, including but not limited to emergency disconnection from dialysis equipment, what to do and who to contact if displaced from home.</li><li>Ensure clinic and patient supply inventory and usage is appropriate for patient prescriptions and place orders in timely manner to avoid fees and penalties.</li><li>Continually seek to improve patient and quality outcomes through tracking and trending of program and patient performance, use of critical thinking skills and root cause analysis to improve patient and quality outcomes.&nbsp; Assist in obtaining data for the continuous quality improvement activities.</li><li>Obtain routine and non-routine laboratory tests as ordered and communicate critical lab values and urgent patient needs to the responsible physician or physician extender in a timely manner.</li><li>Complete and document monthly review of patient medication profiles.&nbsp; Administer medications as ordered by the physician.</li><li>Responsible for performing on call nursing services, nights and weekends, on a rotational basis as needed or assigned.</li><li>Flexible with staffing locations and hours to accommodate patient and USRC home program needs.</li><li>Regular and reliable attendance is required for the position.</li></ul>Home Hemodialysis Only:<ul><li>Coordinate home evaluation with technical services department to ensure that the necessary electrical, plumbing and drainage requirements for proper equipment operation are met prior to patient acceptance into home program.</li><li>Ensure required and appropriate water sampling is complete per policy and product requirements.&nbsp; Monitor and report water sample and culture results.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul>

Dialysis RN Floater- Statewide-Home Hemo & PD

<h4>How you will change lives</h4>As a Unit Clerk at US Renal Care, you will be an integral part of a cross-functional team, providing operational support to maintain clinic operations and provide the best customer care for patients living with kidney disease. <h4>What you will be doing </h4>Customer Care. You will be a critical member of the clinic team, creating a&nbsp;welcoming and professional atmosphere by greeting patients and visitors, answering&nbsp;phones, answering patient questions, and assisting patients with transportation arrangements,&nbsp;as needed. Operational Support. You will maintain clinic operations effectively by updating and maintaining medical records, preparing patient records and charts for treatments, and&nbsp; assisting in auditing records for ongoing compliance. You will support financial operations by entering charges and preparing billing and patient attendance logs. You will also&nbsp; complete forms and reports as required by governmental agencies. You will ensure adequate supplies and inventory and reordering when required. In addition, you will help&nbsp; process lab work by preparing lab slips and tubes and directing labs to the appropriate laboratory.

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