field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your careerHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing &amp; Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Training Analyst position offers you the opportunity to be part of this multifaceted organization and help GCS navigate towards growth.This role will report to the Senior Business Conduct Training Manager within our Sales Enablement organization.As a Business Conduct Training Analyst, you will play a pivotal role in preparing our customer facing colleagues for compliant interactions with our customers. You will use data to craft training recommendations, facilitate training to variety of sales teams, and measure the effectiveness of our learning initiatives.In the end, you will educate and empower colleagues with the knowledge and skills necessary to understand and adhere to business conduct related regulatory requirements and GCS policies, promoting a culture of integrity and ensuring we do things the right way.&nbsp;<h4>How will you make an impact in this role?</h4><ul><li>Build effective working relationships with sales leaders, partner teams, and broader collaborators</li><li>Develop and deliver compliance training programs to colleagues, ensuring they understand and can adhere to relevant regulations and policies</li><li>Create engaging and interactive training materials, including presentations and quizzes to promote effective learning</li><li>Conduct training sessions both in person and virtually, catering to different learning styles and ensuring maximum participation and comprehension</li><li>Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making improvements as necessary</li><li>Maintain records of training participation in the Learning Management System</li><li>Collaborate with partner teams to ensure consistent and effective communication of compliance related information</li><li>Stay up to date on relevant laws, regulations, and internal policies</li><li>Foster a positive learning environment and cultivate a sense of responsibility and accountability towards compliance among colleagues</li></ul><h4>Minimum Qualifications:</h4><ul><li>Familiarity with various training delivery methods, including in-person sessions, webinars, and blended learning approaches</li><li>Understanding of adult learning principles and effective methods of engaging adult learners</li><li>Relationship building skills to communicate and influence at all levels, both written and verbal</li><li>Analytical skills and ability to synthesize data from multiple sources, derive insights, and formulate recommendations</li><li>Ability to act with diplomacy and integrity with handling of confidential and sensitive issues in an appropriate manner</li><li>Ability to meet deadlines and excel in a sophisticated, fast paced, multi-team environment with constantly evolving business demands</li><li>Ability to come into the office minimum 3 days a week</li><li>Experience in a highly regulated industry</li><li>Bachelor's degree or equivalent experience in Adult Learning, Instructional Design, Learning Design and Technology, or similar</li></ul>Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Business Conduct Training Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving growth are critical for the organization while maintaining the highest levels of control and compliance standards.&nbsp;You will be joining a high priority and high visibility program management team that touches many teams within GCS and across American Express. The successful candidate will be responsible for providing program management support across deliverables and ensuring we seamlessly advance the business unit to an elevated risk management model.&nbsp;This individual will ensure the timely and structured management of the multi-year program for GCS. The role involves critical coordination across GCS workstreams, business unit leaders, and extensive collaboration with partners in second-line, third-line, and supporting areas to ensure we continue maintaining the highest levels of control and compliance standards.&nbsp;Core Responsibilities:<ul><li>Champion change management by establishing appropriate governance and communication cadence, driving organizational alignment to further our control and compliance outcomes.</li><li>Assist in the development and execution of change management strategies and plans to support key outcomes.</li><li>Collaborate with cross-functional teams to assess change impacts, identify stakeholder personas, and design effective engagement approaches.</li><li>Partner with Sales, Product, Servicing, Compliance, GCO, Control Management, Technologies, 2LOD/3LOD</li><li>Work closely with project managers to integrate change activities into broader project plans and timelines.</li><li>Identify learning needs and form communication strategies as the program progresses.</li><li>Develop linkages and dependencies with groups within and outside of Global Commercial Services</li><li>Support PMO forums for GCS, interface with organization-wide committees (e.g., Operational Risk Management Committee), and share insights (e.g., Community of Practice)&nbsp;</li></ul>Minimum Qualifications:<ul><li>The ideal candidate will be a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance.&nbsp;</li><li>Comfortable operating in a fast-paced, highly complex environment with a proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change.&nbsp;</li><li>Excellent written and verbal communication skills with experience creating clear and compelling materials for diverse audiences </li><li>Analytical mindset with the ability to assess change impacts and develop targeted adoption strategies</li><li>Strong thought leadership including ability to quickly understand critical linkages and implications of program strategies on the business at large.&nbsp;</li><li>Proven track record of building relationships and successfully operating in a highly matrix environment and being able to lead and influence without direct authority.</li><li>High level of integrity with ability to handle sensitive issues with complete confidentiality&nbsp;</li><li>Knowledge of commercial payments industry &amp; economics advantageous.</li><li>Experience in Consulting and/or Process Transformation supporting a large cross-functional, change-management initiative that supports multiple domains&nbsp;</li><li>Demonstrated control mindset, with preference of previous experience in operational risk and compliance at a Bank.</li></ul>Preferred Qualifications:<ul><li>Understanding of, or prior experience in, Global Commercial Services&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Strategic Planning, Change Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This role is part of the Data Issue Management &amp; Risk Monitoring function within the Finance Data Governance organization and supports the Director, Data Issue Management &amp; Risk Monitoring function. This role will support the leadership in establishing and managing a comprehensive process for identifying, tracking, remediating, and monitoring data issues and risks that impact financial integrity, reporting, and regulatory compliance. The ideal candidate will bring experience in data governance, issue and risk management, and a strong background in financial data within a highly regulated environment.Responsibilities:<ul><li>Support the implementation of the Data Issue Management framework, including intake, assessment, classification, prioritization, root cause analysis, remediation, and closure validation.</li><li>Continuous monitoring of data risks and emerging data issues across key finance datasets/reports.</li><li>Implement risk-based monitoring protocols, including early warning indicators, risk heat maps, and control effectiveness metrics.</li><li>Maintain a centralized inventory of open and historical data issues, ensuring accurate documentation, traceability, and audit readiness.</li><li>Produce regular reporting and dashboards for senior leadership, risk committees, and regulatory stakeholders, highlighting risk concentrations, issue trends, and remediation effectiveness.</li><li>Partner with multiple groups e.g., Business process owners, Technologies, and Enterprise Data Governance.</li></ul>Minimum Qualifications:<ul><li>2 -5 years of experience in Finance and Controllership</li><li>Strong relationship skills and communication</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects concurrently.</li><li>Strong Excel, Power Point, and other technical skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to collect business requirements and use them to guide implementation of a technical solution.</li><li>Familiarity with Agile (Rally/Jira) or SAFE project methodologies.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in finance, Business, Information Systems, or related field.</li><li>Prior experience with data quality programs</li><li>Familiarity with SQL&nbsp;&nbsp;</li><li>Good knowledge of Collibra</li></ul>Currently, the Company does not have a physical location in the Charlotte, NC metropolitan area and, therefore, if you reside in the Charlotte, NC metropolitan area the role will temporarily be deemed virtual under the Company’s applicable policy (the Amex Flex Policy). We anticipate securing a physical office location in the Charlotte, NC metropolitan area in the future. Once that occurs, you will be notified that your position will be converted to hybrid and you will be required to work in the office in accordance with the applicable Amex Flex Policy (currently under the Amex Flex Policy, hybrid colleagues are required to work from the office a minimum of 3 days per week). You understand and agree that changing your role to hybrid designation and/or requiring you work from the office in accordance with the Company’s applicable Amex Flex Policy will not deem you eligible for separation pay under the Company’s applicable severance pay plans.GuardianSalary Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Analyst- Data Governance & Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Manager, Market &amp; Liquidity Risk Governance will be reporting to Director – Market &amp; Liquidity Risk, within the Financial Risk Management Group. Specific responsibilities for the team include:<ul><li>Assist the director to facilitate smooth submission of risk management committee materials and high-quality committee discussions</li><li>Contribute to drafting and maintenance of risk policies and standards in line with company policies and regulatory expectations</li><li>Engage with stakeholders across line of defenses to ensure program consistency with enterprise-wise guidelines and respond to stakeholder inquiries related to risk governance</li><li>Promote consistency and synergies across these risk pillars, becoming a valuable contact for collaboration</li><li>Lead cross-functional strategic initiatives across liquidity and market risk teams, such as risk reporting and data capabilities</li><li>Provide effective challenge to key risk decisions and strategies to strengthen financial risk management frameworks based on internal/industry best practices and changing regulatory landscape.</li><li>The Manager will collaborate with the Director and their team to support the uplift in the market and liquidity risk management program, as the Company grows from a Category III bank to a Category II bank.</li></ul>Minimum Qualifications:<ul><li>3-5 years relevant experience in treasury, finance, governance, regulatory interactions, or risk management.</li><li>Risk Knowledge: Exposure to market risk, enterprise risk, and risk &amp; control frameworks, controls and issues management, policy governance. </li><li>Regulatory Interface: Familiarity working with regulators such as the OCC and FRB, as well as experience in risk consulting and auditing. </li><li>Communication Skills: Exceptional written and verbal abilities, with a talent for simplifying complex concepts for senior leaders and influencing stakeholders across all levels. </li><li>Proactive Approach: Skilled at identifying emerging issues, driving key risk initiatives, and escalating critical matters effectively. </li><li>Proven ability to think critically and work independently. </li><li>Strong risk-reward control mindset.</li><li>Advanced analytical and problem-solving skills. </li><li>Proficient in Microsoft Office, specifically Word, Excel, and PowerPoint.</li><li>Bachelor’s degree in finance, Statistics, Mathematics, Engineering, or a related field.</li></ul>Preferred Qualifications:<ul><li>Knowledge of financial concepts/ financial markets and prior experience in treasury/finance function a plus.</li><li>Proficiency in the design and implementation of risk frameworks at large financial institutions.</li><li>CFA/FRM a plus.</li><li>Graduate degree in Finance, Statistics, Mathematics, Engineering, or a related field.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager-Market & Liquidity Risk Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This role is part of the Data Issue Management &amp; Risk Monitoring function within the Finance Data Governance organization and supports the Director, Data Issue Management &amp; Risk Monitoring function. This role will support in establishing and managing a comprehensive process for identifying, tracking, remediating, and monitoring data issues and risks that impact financial integrity, reporting, and regulatory compliance. The ideal candidate will bring deep expertise in data governance, issue and risk management, and a strong background in financial data within a highly regulated environment. Responsibilities:<ul><li>Support in the design and implementation of the Data Issue Management framework, including intake, assessment, classification, prioritization, root cause analysis, remediation, and closure validation.</li><li>Support in the build and the maintenance of a comprehensive process for continuous monitoring of data risks and emerging data issues across key finance datasets/reports.</li><li>Develop risk-based monitoring protocols, including early warning indicators, risk heat maps, and control effectiveness metrics.</li><li>Support in establishing standards and workflows for data issue escalation, ownership assignment, and governance approvals.</li><li>Maintain a centralized inventory of open and historical data issues, ensuring accurate documentation, traceability, and audit readiness.</li><li>Collaborate with various stakeholders to proactively identify systemic data risks and implement preventative controls.</li><li>Support in facilitating governance forums and working groups to track progress, resolve cross-functional blockers, and identify themes across issue types.</li><li>Produce regular reporting and dashboards for senior leadership, risk committees, and regulatory stakeholders, highlighting risk concentrations, issue trends, and remediation effectiveness.</li><li>Coordinate with various compliance teams to align on control requirements and ensure full transparency on material data risks.</li></ul>Minimum Qualifications:<ul><li>8-10 years of experience in data governance, risk management, operational controls, or regulatory reporting in a large financial services institution.</li><li>Strong understanding of data risk, data quality, and issue management frameworks (e.g., COSO, DAMA-DMBOK).</li><li>Experience in designing and operating issue management and data risk monitoring processes across enterprise systems.</li><li>Familiarity with governance and tracking tools (e.g., ServiceNow, Jira, Archer, Collibra, Informatica).</li><li>Proven ability to lead through influence, build consensus, and drive accountability across diverse functions.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in Finance, Business, Information Systems, or related field; advanced degree or certifications (e.g., CDMP, CISA) preferred.</li></ul>Currently, the Company does not have a physical location in the Charlotte, NC metropolitan area and, therefore, if you reside in the Charlotte, NC metropolitan area the role will temporarily be deemed virtual under the Company’s applicable policy (the Amex Flex Policy). We anticipate securing a physical office location in the Charlotte, NC metropolitan area in the future. Once that occurs, you will be notified that your position will be converted to hybrid and you will be required to work in the office in accordance with the applicable Amex Flex Policy (currently under the Amex Flex Policy, hybrid colleagues are required to work from the office a minimum of 3 days per week). You understand and agree that changing your role to hybrid designation and/or requiring you work from the office in accordance with the Company’s applicable Amex Flex Policy will not deem you eligible for separation pay under the Company’s applicable severance pay plans.GuardianSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This position will be part of a Network Security Engineering and Architecture team, supporting Business and Technology Cloud initiatives. The Sr. Cybersecurity Architect is responsible for the technical design and deployment of a diverse set of cloud and on-prem technologies.This individual will be required to operate and lead efficiently within a highly skilled and agile engineering team. Candidates that are highly motivated, skilled, can learn quickly with minimal oversight, and constantly challenge themselves will greatly benefit on our team. Sr. Cybersecurity Architect’s will be expected to lead reviewing existing tools, applications and processes to help strengthen and optimize current capabilities, as well as identify any gaps or technical solutions to further enhance the team's effectiveness. Candidates will publish and contribute to architectural designs. Additionally, the successful candidate will support leadership, business and technology teams with technical recommendations, documentation and reporting. Extensive knowledge of various Policy Enforcement Points, LAN/WAN, TCP/IP, DNS and troubleshooting techniques is required. Understanding and hands on experience of Cloud principles and technologies including, but not limited to: AWS, GCP, Azure, Kubernetes (OCP, EKS, GKE, etc.), SaaS integrations (Databricks, Datadog, etc.).Required Qualifications<ul><li>Experience (+5 years) knowledge and understanding of Network and Network Security fundamentals.</li><li>Experience (+5 years) knowledge and understanding of public Cloud Service Provider (AWS, GCP, Azure) core services.</li><li>A strong understanding of cloud computing technologies, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).</li><li>Provide reliable, predictable deployment and maintenance of distributed systems adhering to security standard methodologies.</li><li>Responsible for the stability and performance of critical business services.</li><li>Participating in Agile Sprints and associated ceremonies.</li></ul>Desired Skills<ul><li>AWS, GCP, and Azure foundational services</li><li>Experience across multiple Policy Enforcement Point technologies, such as: Palo Alto Network, AWS SG’s, GCP Firewalls and NGFWs, Azure NSG’s, VPC Endpoint Policies, Kubernetes networkPolicies, Istio serviceEntries, etc.</li><li>Infrastructure as Code experience, including Terraform proficiency.</li><li>Version Control experience with Github, including CI/CD integration with Github Actions and Workflows</li><li>Experience publishing and contributing to architecture documentation.</li><li>An understanding of Risk based decision making while simultaneously enabling business requirements.</li></ul>Salary Range: $120,000.00 to $210,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Cybersecurity Architect (AWS/GCP)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving growth are critical for the organization while maintaining the highest levels of control and compliance standards.&nbsp;You will be joining a high priority and high visibility program management team that touches many teams within GCS and across American Express. The successful candidate will be responsible for providing program management support across deliverables and ensuring we seamlessly advance the business unit to an elevated risk management model.&nbsp;This individual will ensure the timely and structured management of the multi-year program for GCS. The role involves critical coordination across GCS workstreams, business unit leaders, and extensive collaboration with partners in second-line, third-line, and supporting areas to ensure we continue maintaining the highest levels of control and compliance standards.&nbsp;Core Responsibilities:<ul><li>Develop and support an E2E cross-functional workplan enabling the delivery and oversight of&nbsp;project deliverables</li><li>Partner with Sales,&nbsp;Product, Servicing, Compliance, GCO, Control Management, Technologies, 2LOD/3LOD</li><li>Serve as the program management function, acting as a conduit between GCS sponsors/leads and the critical workstreams delivering on project mandates&nbsp;</li><li>Ensure clear communication of progress up to top level management; report on milestone progress, raise key decisions and issues for resolution where required.</li><li>Collaborate closely with external parties (i.e. consulting partners) and support all engagements to ensure key decisions are made and progress is achieved.&nbsp;</li><li>Develop linkages and dependencies with groups within and outside of Global Commercial Services</li><li>Support PMO forums for GCS, interface with organization-wide committees (e.g., Operational Risk Management Committee), and share insights (e.g., Community of Practice)&nbsp;</li><li>Execute on protocol for capturing all key artifacts including approvals and evidence of task completion to support appropriate milestone completion, in line with Enterprise PMO guidance</li></ul>Minimum Qualifications:<ul><li>The ideal candidate will be a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance.&nbsp;</li><li>Comfortable operating in a fast-paced, highly complex environment with a proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change.&nbsp;</li><li>Excellent project/program management and organizational skills with a demonstrated ability to build ‘results driving’ relationships.&nbsp;</li><li>Excellent written and verbal communication skills with proven ability to influence without authority.&nbsp;</li><li>Proven track record of developing strategic frameworks for vaguely defined business problems and ability to turn those frameworks into actionable projects/initiatives that drive meaningful results.</li><li>Strong thought leadership including ability to quickly understand critical linkages and implications of program strategies on the business at large.&nbsp;</li><li>Proven track record of building relationships and successfully operating in a highly matrix environment and being able to lead and influence without direct authority.</li><li>High level of integrity with ability to handle sensitive issues with complete confidentiality&nbsp;</li><li>Knowledge of commercial payments industry &amp; economics advantageous.</li><li>Experience in Strategic Planning, Program Management, Project Management, Consulting, and/or Process Transformation supporting a large cross-functional, change-management initiative that supports multiple domains&nbsp;</li><li>Demonstrated control mindset, with preference of previous experience in operational risk and compliance at a Bank.</li></ul>Preferred Qualifications:<ul><li>Understanding or prior experience in Global Commercial Services&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Strategic Planning, Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Director, Consumer Credit Review, will lead the Consumer Credit Review function within the third line of defense at American Express – reporting to the Vice President of Consumer Credit Review. This leader will be responsible for delivering end-to-end credit review activities for all consumer and small business portfolios and products. This role requires a balance of strong consumer and small business credit acumen, operational leadership, and adherence to regulatory expectations for independent credit review functions.&nbsp;&nbsp; Key Responsibilities<ul><li>Support the Vice President, Consumer Credit Review in executing credit review activities aligned to plan and scope.</li><li>Lead day-to-day review execution for assigned portfolios or projects, including scoping, file selection, and timeline management.</li><li>Supervise and coach a team of experienced credit professionals; provide guidance on methodology, issue identification, and escalation protocols.</li><li>Perform secondary reviews of workpapers to ensure completeness, quality, and adherence to standards.</li><li>Conduct reviews to evaluate credit decisions and adherence to underwriting and account management policies.</li><li>Identify credit quality weaknesses, emerging risks, and process gaps; formulate recommendations for improvement.</li><li>Assist in the drafting of issue summaries and reports; review findings with stakeholders and facilitate initial response discussions.</li><li>Participate in refinement of sampling strategies and review methodology based on portfolio trends and risk focus.</li><li>Support validation of issue remediation and documentation closure.</li><li>Act as a liaison to internal stakeholders within the business or second line for specific review segments.</li></ul>Minimum Requirements:<ul><li>Bachelor’s degree in quantitative field (e.g. statistics, mathematics, finance, economics, engineering, or finance) or related technical field. </li><li>Minimum of 7 years of experience in consumer credit risk management, credit review, audit, or other related function.</li><li>Deep expertise of credit analysis, risk assessment methodologies, and regulatory requirements, particularly in consumer lending.</li><li>Proven ability to build, develop, and lead high-performing teams to deliver independent credit assessments.</li><li>Use data to assess trends, support sampling, validate findings, and monitor portfolio risk.</li><li>Work with large datasets and perform portfolio-level analysis using tools such as SQL, Python, or similar platforms.</li><li>Comprehensive understanding of industry regulations and best practices in consumer and small business lending and credit risk management.</li><li>Strong analytical skills with the ability to interpret complex financial data and make sound decisions.</li></ul>Preferred Qualifications:<ul><li>Large bank and G-SIBs credit risk management experience</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director - Consumer Credit Review

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading provider of payments for corporations and businesses of all sizes globally. The US SME (Small Medium Enterprise) segment is the largest opportunity for growth in GCS and a key area of strategic focus and investment. The US SME Customer Marketing team deepens relationships with existing customers by offering powerful backing and financial support to Small &amp; Middle Market businesses through the US SME distribution system (digital, phone &amp; field sales).The Senior Manager, Digital Customer Marketing will lead the Demand Gen (lead warming) strategy for the US SME managed customer segment, delivering high-impact, multi-channel marketing campaigns to deepen customer engagement and generate demand across the funnel. This role involves complex campaign execution, quantitative analysis, and a deep understanding of how marketing capabilities can drive efficiency for Sales. Ideal candidate is customer-centric, data driven marketer with outstanding partnership and project management skills.Key Responsibilities:<ul><li>Define and deliver strategy for digital warming campaigns in partnership with broader team, agencies, and partners.</li><li>Manage end-to-end campaign planning, execution, and optimization—ensuring alignment between Marketing and Sales, to support customer growth and revenue generation.</li><li>Build test &amp; learn culture, encouraging innovation to deliver new campaigns to elevate program.&nbsp;</li><li>Develop best-in-class, data-driven marketing strategies and communications to engage our partners and customers.</li><li>Provide strategic guidance and recommendations for further enhancing customer treatments, in partnership with key partners.</li><li>Lead the evolution of our measurement strategy to more closely link digital efforts to charge volume and efficiency gains to prove out return on investment.</li><li>Lead team of 2-3 Analysts by setting clear vision, promoting collaboration, and supporting individual growth in a dynamic environment.&nbsp;</li></ul>Minimum Qualifications :<ul><li>5+ years of marketing strategy and execution experience, with a preference for experience managing development and execution of multi-channel campaigns.</li><li>Innovative and comfortable navigating white space and ambiguity.&nbsp; &nbsp; &nbsp;&nbsp;</li><li>Strategic thinker who can balance big picture with execution components.&nbsp;</li><li>Strong project management skills with attention to detail and the ability to prioritize effectively.</li><li>Analytical and data-driven: ability to synthesize insights and results to make recommendations to drive towards goals.</li><li>Excellent partnership skills: ability to collaborate with and influence multiple cross-functional stakeholders (Sales, Analytics, Product).</li><li>Strong executive presence with ability to communicate effectively across level.</li><li>Strong people leader with ability to motivate, develop, and inspire a team.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager - Digital Customer Marketing

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The objective of the GCS Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.GCS is looking for a Senior Manager of Issues and Event Management focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Senior Manager, GCS Issues and Event Management will:<ul><li>&nbsp;Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Investigate and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Scope &amp; triage areas of the remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Review quality assurance documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Liaise with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution</li><li>Review and advise the preparation of detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: &nbsp;<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Excellent project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications: &nbsp;<ul><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following: &nbsp;<ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Managing investigation and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing BU remediation process for operational risk issues and events</li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices </li><li>Experience in financial services industry</li></ul></li></ul>ORMCMSalary Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

22,248 Full Time Jobs