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At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.  As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career on areas for improvement and maintains current knowledge in the field of student affairs.You will make an impact by:<ul><li>Assists Director, Student Affairs with leadership and oversight of the day-to-day campus operations/activities related to a comprehensive student services/affairs program and other related activities that support student life, success and outcomes, such as but not limited to: student attrition, retention, and re-entry in collaboration with all program faculty and associates.</li><li>Additional activities include orientation, graduation, disability services, special events/ programs/ awards/ appreciation days, workshops, along with interventions such as: student advocacy, mediation, conflict resolution, problem resolution, student associations and student support services and resources.</li><li>Assist Director, Student Affairs with leadership and oversight in the implementation of policies, procedures and operational activities related to all facets of student affairs.</li><li>Develops, maintains, and enhances partnerships between and among student affairs associates, faculty, students and University administration.</li><li>Assist the Director, Student Affairs with the hiring, training, leadership, and oversight, for new and existing student services/student affairs associates, on all aspects of student affairs/services (such as but not limited to: technical direction, guidance, employment recommendations, compliance, student services, academic integrity, and University process and procedures, and customer service skills in general.</li><li>Serves as a support resource regarding student affairs-related issues for student affairs advisors/student success coordinators, proctors, and associates – especially in the absence of their supervisor.</li><li>Collaborates with the Director, Student Affairs and participates in maintaining a student–centric philosophy and focuses student affairs initiatives on successful student outcomes including retention, and graduation.</li></ul>Your Experience Includes:<ul><li>Three to five years’ experience in an academic setting, preferably with some management-level responsibilities involving administrative, supervisory, or director-level duties concerned with student service administration/relations, or related management experience.</li><li>Evidence of managerial skills, including budgets, strategic planning, including assessment and evaluation skills.</li><li>Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance and other regulatory standards such as Title IV, ACICS, WASC, BPPE and other accreditation standards is preferred.</li></ul>Education:<ul><li>Bachelor’s degree in education, administration, business management, student personnel, or related field required.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Campus Assistant Director, Student Affairs

Come care with us at West Coast University! As a Nursing Tutor (Academic Specialist) for a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their careers in healthcare. &nbsp;At West Coast University you will have the opportunity to share your success story with the next generation of nurses as a key member of our student-centered, innovative community!You will make an impact by: &nbsp;<ul><li>Supporting students learning through workshops, remediation sessions, group tutorials, and one-on-one meetings to improve course performance.</li><li>Ensuring full integration of ATI tools and resources in all student meetings to enhance remediation and concept understanding.</li><li>Creating methods of integrating strategies to increase test taking skills, study skills and note taking skills to increase course performance.</li><li>Collaborating with faculty to identify course weaknesses and develop innovative initiatives to address them.</li><li>Collaborating with faculty to identify Students at Risk for persistence issues and develops action plans to address their needs.</li><li>Identifying Students at Risk through data tracking platforms and develops interventions to address identified challenges to core course success and persistence.</li><li>Assessing the effectiveness of course specific persistence strategies and progress in meeting mutually established objectives with students.</li><li>Participating in professional development and organizations in order to maintain an understanding of current ideas, research and practices, attends meetings, workshops and seminars to enrich personal growth, knowledge and skill in student learning and persistence.</li><li>Evaluating data such as proctored assessments, time in tutorial sessions and pre/post tests on comprehensive predictors to appropriately advise the Manager of Persistence and Outcomes, Nursing.</li></ul>Your Experience Includes: &nbsp;<ul><li>Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, PowerPoint and other MS office products as needed.</li><li>Working with online learning management systems to further engage the student learning process.</li><li>Knowledge in technological support and delivery of program area and services.</li><li>Compliance with state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as state Board of Healthcare.</li></ul>Education: Education and experience must align with state regulations and comply with the rules and regulations of state authorization agencies.<ul><li>Master’s degree in nursing, education or administration required.</li><li>Professional nurse licensure required.</li><li>A minimum of two years as a Registered Nurse providing direct patient care or equivalent and/or education.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Nurse Tutor - Full-time

Benefits Representative IJob ID: 13957Location: El Paso, TXFull/Part Time: Full TimeRegular/Temporary: RegularAbout UTEPThe University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.UTEP is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.About UTEP HR and BenefitsThe Office of Human Resources' Benefits Division is committed to providing a comprehensive benefits program designed to attract and retain high-quality Faculty and Staff.In addition to being an integral part of employee compensation, UT El Paso benefits provide peace of mind for employees and their family members in almost every area of life.<a href="https://www.utep.edu/human-resources/services/benefits/Position" target="_blank">https://www.utep.edu/human-resources/services/benefits/Position</a> InformationHiring Department: Human ResourcesPosting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm. Flexibility is required on evenings and weekends.FLSA status: Exempt.Earliest Start Date: As soon as possible.Salary: $42,000.00 Annually.Required Application Materials:• Resume• Cover Letter• List of three referencesThe primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.Purpose of PositionUnder limited supervision, performs Human Resources related duties at the professional level and carries out responsibilities in Benefits Administration.Essential FunctionsThe Human Resources Rep I is responsible for the administration and delivery of employee benefit programs including health, dental, life, disability, and retirement plans. This role ensures employees receive accurate information, support, and guidance regarding their benefits throughout the entire employee lifecycle from onboarding to offboarding. The position requires a high level of professionalism, attention to detail, and commitment to customer service.Assist in preparing and distributing benefits materials to employees.Provide general information and guidance on benefit and retirement offerings to support employee understanding.Support the coordination of New Employee Orientation, including the delivery of basic benefits information.Respond to routine employee inquiries regarding benefits, retirement plans, and life event changes, and refer complex matters to senior staff.Assist with the annual enrollment process, communication and input benefit changes.Maintain benefits-related documents, forms, and communication templates; assist with website updates.Support the offboarding and clearance process by preparing applicable benefits and retirement plan information.Schedule and assist with retirement preparation meetings and distribute retiree benefit materials.Facilitate benefit-related trainings on topics including health benefits and retirement planning.Attend departmental meetings, trainings, and campus-wide HR events as needed.Handle inquiries from federal and state agencies related to benefits and retirement matters.Stay current on legal and regulatory changes through UT System updates and other official sources.Comply with all State and University policies and procedures.Perform other related duties as assigned.Required Skills:Proven proficiency with Microsoft Office Suite and HRIS systems such as PeopleSoft; ability to learn and adapt to institutional software platforms.Knowledge of employee benefits and retirement plan administration and applicable laws (e.g. COBRA, HIPAA).Exceptional customer service and interpersonal communication skills.Detail-oriented with strong organizational and problem-solving skills.Demonstrated ability to handle sensitive and confidential information with discretion.Supervisory Responsibilities: No supervisory responsibilities.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Required Qualifications:Education: Bachelor's degree from four-year college. Equivalent combination of relevant education and experience may be substituted as appropriate.andExperience: Three years' experience related to the statement of duties and responsibilities; or equivalent combination of education and experience.Preferred Qualifications:Previous experience with PeopleSoftBilingual (English/Spanish)Additional InformationThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 10 pounds.The noise level for this work environment is usually moderate.In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at <a href="mailto:titleix@utep.edu" target="_blank">mailto:titleix@utep.edu</a>, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at <a href="mailto:eoaa@utep.edu.To" target="_blank">mailto:eoaa@utep.edu.To</a> apply, visit <a href="https://apptrkr.com/6500442jeid-6bd0324e28935b4a917de9910589a280" target="_blank">https://apptrkr.com/6500442jeid-6bd0324e28935b4a917de9910589a280</a>

The University of Texas at El Paso

Benefits Representative I

Director- Educational OutreachJob ID: 13952Location: El Paso, TXFull/Part Time: Full TimeRegular/Temporary: RegularAbout UTEPThe University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.UTEP is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.About the DepartmentThe mission of the department is to support the academic needs of PK-12 students by fostering college aspirations, access, and preparation programs. Through meaningful interactions and directed activities, the department aims to inspire students to explore post-secondary education opportunities and ensure a seamless transition from high school to their chosen post-secondary paths. By promoting academic readiness and providing resources, the organization empowers students to achieve their educational and career goals.Position InformationHiring Department: OutreachPosting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekendsFLSA status: ExemptEarliest Start Date: As soon as possible.Salary: $61,776 annuallyRequired Application Materials:• Resume• Cover Letter• List of three referencesThe primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.Purpose of PositionThe Director of Educational Outreach provides strategic leadership for UTEP's comprehensive outreach initiatives, focusing on college access and readiness programs across Texas Educational Service Center Region 19 schools. This position develops and manages innovative educational outreach programs, with a special focus on engagement of students in grades PK-10. The Director also oversees grant-funded initiatives and builds strong partnerships between UTEP and regional educational stakeholders. The Director develops and manages strategic plans related to expanding college access that include campus experiences and mentorship programs, while ensuring alignment with university enrollment goals and compliance with regulatory requirements.Essential FunctionsStrategic Leadership• Develops and implements strategic plans for outreach initiatives aligned with university goals• Provides innovative leadership to promote college aspirations, access, and preparation programs• Collaborates with enrollment management directors to align, develop, and refine division efforts and goals• Ensures compliance with local, state, and federal regulations• Participates in professional development and university committeesProgram Management• Oversees comprehensive outreach programs including selected campus experiences, college fairs, and related initiatives• Manages programs related to college aspirations, college access, and college preparation, especially within grades PK-10• Coordinates grant-funded initiatives and ensures program compliance• Evaluates program effectiveness and implements improvementsEvent and Outreach Coordination• Plans and executes outreach events across Region 19 schools, especially grades PK-10• Manages selected campus experiences and educational programs• Coordinates with university departments for event implementation• Oversees logistics and resource allocation for all activitiesRelationship Management• Builds and maintains partnerships with educational stakeholders• Maintains close, collaborative relationships with Admissions and Recruitment, Financial Aid and Scholarships, Orientation and Campus Visits, and other key departments to support institutional strategies and goals• Serves as a liaison between UTEP and Region 19 schools• Develops and maintains professional networks to support program successAdministrative Oversight• Oversees program budgets and resource allocation• Manages staff or student employees consistent with the organizational structure• Ensures accurate reporting and documentation• Promotes alignment with university mission and goalsKnowledge of all Microsoft Office software and able to learn and use institutional software systems.Complies with all State and University policies.Other duties may be assigned.Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required Qualifications:Education: Bachelor's Degree.andExperience: Five years of related experience and/or training to the essential duties and responsibilities; or equivalent combination of education and experience. Occasional traveling required.Preferred Qualifications: Master's DegreeBilingual (English/Spanish)Additional InformationThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25 pounds.The noise level for this work environment is usually moderate.In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at <a href="mailto:titleix@utep.edu" target="_blank">mailto:titleix@utep.edu</a>, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at <a href="mailto:eoaa@utep.edu.To" target="_blank">mailto:eoaa@utep.edu.To</a> apply, visit <a href="https://apptrkr.com/6500455jeid-20c109c2f016c748a3039f186d1194ac" target="_blank">https://apptrkr.com/6500455jeid-20c109c2f016c748a3039f186d1194ac</a>

Director- Educational Outreach

Senior Coordinator-Early College High School Academic Success CenterJob ID: 13944Location: El Paso, TXFull/Part Time: Full TimeRegular/Temporary: RegularAbout UTEPThe University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.UTEP is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.About the DepartmentThe ECHS Academic Success Center is an office established at UTEP to support ECHS students in their transition to UTEP. Our core responsibility is to serve as a point of contact and central resource for ECHS community members. The ECHS ASC is committed to assisting ECHS students from before admission to after graduation as well as serving as a resource for ECHS counselors, faculty, and administration. Our goals include improving the quality of the university experience for ECHS students, increasing the number of ECHS students attending UTEP, and preparing ECHS students for successful transition to post baccalaureate studies or career engagement.Position InformationHiring Department: Outreach and Student AccessPosting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekendsFLSA status: ExemptEarliest Start Date: As soon as possible.Salary: $46,550 annuallyRequired Application Materials:• Resume• Cover Letter• List of three referencesThe primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.Purpose of PositionUnder limited supervision, this position provides coordinating services, keeps official records, and executesadministrative policies determined by or in conjunction with other officials.Essential FunctionsDevelops and implements administrative procedures for information processing, record maintenance, funding compliance; compiles, verifies and prepares materials and information to comply with required reports, surveys, analysis; establishes recordkeeping procedures and monitors records for appropriate information retention.Provides early college high school students guidance regarding transition, educational goal setting, degree plans, eligibility requirements, application process, financial aid and course selection.Collaborates and maintains excellent working relationships with early college high school students and school personnel.Plans, designs, and delivers workshops and events for ECHS school personnel and ECHS students.Assists in the implementation of grant components that support early college high school student success.Monitors students' academic progress and provides academic assistance through the respective programs/systems; assesses eligibility requirements and progress of students.May collect, review, and follow up with students regarding completed applications and respective processes,ensuring documentation received is complete and accurate.Participates in recruiting and marketing presentations/activities for prospective students and parents on/offsite.Communicates with respective personnel across campus, serving as liaison between academic departmentsand students.May assist with grant writing functions to include researching/identifying funding opportunities, generatingrequired documentation, establishing budgetary needs, and submitting proposals.Coordinates communication efforts/marketing plans for the program by researching and releasing information,through multimedia outlets, to current/prospective clients; develops brochures, newsletter, flyers, booklets, andother publications for internal and external use and maintains the ECHS website and social mediacommunication.Evaluates effectiveness of support functions and recommends changes.Knowledge of all Microsoft Office software and able to learn and use institutional software systems.Complies with all State and University policies.Other duties may be assigned.Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required Qualifications:Education: Bachelor's degree from four year college or university within area of assigned responsibility.andExperience: Three years of related experience; or equivalent combination of education and experience.Preferred Qualifications: Four years of related experience to the statement of duties and responsibilities; or equivalent combination of education and experience.Bilingual (English/Spanish)Additional InformationThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 50 pounds.The noise level for this work environment is usually moderate.In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at <a href="mailto:titleix@utep.edu" target="_blank">mailto:titleix@utep.edu</a>, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at <a href="mailto:eoaa@utep.edu.To" target="_blank">mailto:eoaa@utep.edu.To</a> apply, visit <a href="https://apptrkr.com/6500471jeid-263ecf559777054c9d8a62d6144c097c" target="_blank">https://apptrkr.com/6500471jeid-263ecf559777054c9d8a62d6144c097c</a>

Senior Coordinator-Early College High School Academic Success Center

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About The RoleThis Vice President/ Audit Leader position will report to the Portfolio General Auditor of the Technology portfolio and will provide banking / payments industry, technology and data analysis expertise to Internal Audit Group (IAG) audits, special projects, and other related advisory activities. This position will be heavily relied upon for thought leadership in audit reviews supporting the end-to-end customer lifecycle.The Key Responsibilities of the role include:<ul><li>Deliver annual plan of audit projects in assigned areas or Business Line(s) using an integrated auditing approach that considers financial, operational, compliance, and technology risks.</li><li>Accountable for direction of audit work during the planning, performing and reporting phases of their assigned portfolios.</li><li>Develops and maintains relationships with Senior Business Leaders across all business units to identify changes in business circumstances and risks that impact audit plans and influence management’s focus on control.</li><li>Manage special projects across different business units and geographical regions as assigned.</li><li>Manage a team of audit professionals to execute audit projects in conformance with professional and department standards, budgets and deadlines using a flexible resourcing strategy, optimizing the use of highly qualified professional staff.</li><li>Evaluate new / emerging risks and industry trends and provide timely insights that are business aware and forward looking.</li><li>Execute continuous business monitoring of the American Express Enterprise Digital &amp; Analytics department’s activities, including assessing the impact of industry developments, changes in management’s policies, procedures, systems, controls, as well as monitoring key risks associated with the Company’s products and services.</li></ul>Minimum Qualifications<ul><li>10+ years relevant technology audit experience </li></ul><ul><li>5 + years knowledge and experience auditing Data Governance and Data Management &amp; Architecture control domains </li><li>Experience with Data Management Tools (e.g., Collibra, Informatica, Alation, IBM InfoSphere, etc.)</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards&nbsp;</li><li>Knowledge and experience in the application of control theory and professional auditing practices including the audit lifecycle</li></ul><ul><li>BA or BS in or equivalent in Information Systems, Computer Science, Accounting, Finance, Business, or related field</li><li>Professional Certification CISA (or CISM) required.CDMP is also required within one year if the successful candidate does not already have the certification.</li><li>Understanding of regulatory, accounting, and financial industry best practices and emerging trends relevant to the business, including technology and data implications (e.g., GDPR, CCPA, HIPAA, SOX, Basel III)</li><li>Ability to break-down a complex problem into components, solve them using data analysis, process knowledge and risk/ control knowledge, and communicate data analysis, issues and control recommendations with clarity and integrity</li><li>Strong written and verbal communication skills that deliver quality, concrete and practical feedback to management on potential control issues and solutions to close gaps</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, applying related project management skills, employing creative thinking, and the ability to work on competing priorities</li><li>Demonstrable ability to balance multiple projects and provide developmental feedback across the work you're doing&nbsp;</li><li>Proven ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Strong and effective written and verbal communication skills; ability to communicate complex control issues to senior management</li><li>Ability to travel 5% to 15%</li></ul>Preferred Qualifications<ul><li>Big 4 audit experience or financial services audit experience and an understanding of related products, services, features, economics and key regulations&nbsp;</li><li>IT general control and application control testing experience</li><li>Skills for working with data, interpreting results, business intelligence and analytic standard processes&nbsp;</li><li>Additional Professional Certification (CRISC, CIPP, CPA or CIA) preferred</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Vice President, Audit Leader, Data Governance & Data Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Internal Audit Group (IAG) is a worldwide function with approximately 300 team members and offices in seven countries. IAG is comprised of assurance and risk professionals with diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Additionally, approximately 90% percent of IAG team members hold at least one professional certification. The IAG organization consists of 14 audit teams aligned with the business units and staff groups along with a Professional Practices group that manages audit methodology, quality assurance, regulatory relations, and reporting.The Vice President, Analytics &amp; Insights will play a critical role in the development and execution of the analytics strategy for the Internal Audit Group. This leader will drive the adoption of advanced analytic techniques, foster a culture of innovation, and oversee the development of high-impact and scalable analytics that enhance the audit effectiveness and risk insights.Key Responsibilities:<ul><li>Co-develop and execute the analytics strategy for the Internal Audit department, ensuring alignment with audit priorities, regulatory expectations, and evolving risk landscapes.</li><li>Lead the integration of advanced analytics capabilities, including AI/ML models, anomaly detection, and automation, into the audit lifecycle to enhance insight generation and risk detection.</li><li>Identify and prioritize high-impact use cases to improve audit efficiency, effectiveness, and coverage using both structured and unstructured data.</li><li>Own the development and management of reusable analytics products, dashboards, and continuous risk monitoring tools that enable scalable and &nbsp;repeatable.</li><li>Define and track metrics for success (e.g., adoption rates, cycle time reduction, coverage gains) to measure the impact and effectiveness of analytics initiatives.</li><li>Develop and execute the program’s communications strategy, ensuring alignment and awareness across Internal Audit leadership, audit teams, and key stakeholders.</li><li>Design and lead enablement programs, including training and knowledge-sharing initiatives, to upskill auditors and promote use of analytics across the department.</li><li>Provide clear, concise reporting to senior leadership on program progress, impact, and roadmap execution, including materials for audit committee and regulatory updates.</li><li>Support regulatory exams and internal governance reviews by ensuring analytics methods are transparent, well-documented, and compliant with applicable procedures and standards.</li><li>Foster a culture of innovation and data-driven decision making within the Internal Audit Group through thought leadership, collaboration, and continuous improvement.</li><li>Lead and mentor a geographically diverse team of analytics professionals, fostering a high-performance culture with a focus on growth and development.</li><li>Continuously evolve the analytics operating model, including governance, intake/prioritization, and delivery.</li></ul>Qualifications:<ul><li>10+ years of experience in analytics, audit, or risk roles within the financial services industry.</li><li>Deep understanding of business processes, financial products, regulatory environments, and internal control frameworks.</li><li>Proven experience leading teams and driving strategic transformation within established organizational structures.</li><li>Hands-on experience with advanced analytics techniques, such as machine learning, predictive modeling, clustering, and anomaly detection.</li><li>Proficiency in analytics programming (e.g., Python, R, SQL) and data visualization tools (e.g., Tableau, Power BI).</li><li>Strong foundation in data-driven storytelling, with the ability to translate complex findings into clear, actionable insights for senior leadership.</li><li>Bachelor’s degree in accounting, Finance, Information Systems, Data Analytics, or related fields; advanced degrees or certifications (e.g., CPA, CIA, CISA, CFA, or data science) are preferred.</li><li>Exceptional stakeholder management skills and ability to influence cross-functional teams in a matrixed environment.</li><li>Proven ability to manage multiple projects with competing priorities while maintaining high standards of quality and compliance.</li><li>Committed to developing talent, promoting a culture of inclusion, and driving continuous improvement.</li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President, Analytics & Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:Our Internal Audit group is seeking a Senior Auditor to assess financial, operational, and technological risks, ensure compliance with regulations, and improve internal controls. The ideal candidate will have strong problem- solving skills, excellent attention to detail, and the ability to utilize effective challenge when conducting audit work.Key Responsibilities:<ul><li>Assist team leaders and Senior Managers/Managers in the execution of assigned audit tasks in line with American Express’ Internal Audit Methodology, internal policies and standards, and regulatory expectations throughout the audit lifecycle.</li><li>Evaluate processes under review utilizing professional skepticism; execute audit tests and clearly document test results in accordance with internal policies and procedures.</li><li>Hold walkthroughs with client personnel to understand, assess, evaluate, and document relevant risks and controls.</li><li>Assist team leaders and Senior Managers/Managers with routine client status meetings, audit requests, and other administrative tasks.</li><li>Assist team leaders and Senior Managers/Managers in documentation and evaluation of audit observations, findings.</li><li>Validate management’s corrective action plans to address business-identified issues, audit findings and regulatory remediations.</li><li>Contribute to the development and periodic reviews of analytic control testing and ad hoc analytics, to drive timely risk insights, testing efficiencies and increased audit coverage.</li><li>Develop a strong understanding of American Express' business model, products, services, and organizational units.</li><li>Maintain audit proficiency through ongoing professional development, including data analytics literacy skills, technology, banking best practices and regulatory expectations.</li></ul><h4>Minimum Qualifications</h4><ul><li>2+ years of relevant audit experience</li><li>Knowledge and experience in applying control theory and professional auditing practices throughout the audit lifecycle and special reviews.</li><li>Understanding of regulatory, accounting, and financial industry best practices relevant to the business, including technology and data implications.</li><li>Strong written and verbal communication skills to deliver audit deliverables with quality.</li><li>Effectively works independently, within the team and across various teams in a fast-paced environment to drive business results.</li><li>Ability to break-down complex problems into components and solve utilizing complex thought, process and risk/control knowledge.</li></ul><h4>Preferred Qualifications</h4><ul><li>Relevant audit experience within the financial services industry.&nbsp;</li><li>Degree in accounting, finance, business, or another related field.</li><li>Relevant audit and professional certifications (e.g., Certified Public Accountant, (CPA), Certified Internal Auditor (CIA), etc.</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization.</li><li>Audit experience assessing/auditing technology risk management or functions such as: enterprise architecture, technology resilience, employee digital workplace, API management, application development, and IT asset management</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Auditor - US Consumer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.***Please note, this is not an active requisition for an open position.&nbsp; This is to pipeline for future potential openings in 2025.American Express Ventures (“Amex Ventures”) is the corporate venture capital arm of American Express focused on early-stage (primarily Seed – Series B) investments across fintech, commerce, consumer services and enterprise software. With a global mandate, Amex Ventures invests in game-changing startups with strategic relevance to American Express.&nbsp; The team also works with portfolio companies and startups to commercialize partnerships with American Express business units.&nbsp; Amex Ventures has backed more than 100 category-defining founders in its 10+ year history. Notable investments include Biocatch, Blackbird Labs, Galileo, Melio, Menlo Security, Nekuda, Plaid, Stripe, Toast and Wonder among others. Amex Ventures is seeking a highly motivated individual to help develop investment theses, source and execute investments for the Enterprise Software team. The Enterprise team invests in companies developing innovative products and capabilities for enterprise customers in areas such as AI/ML, security, data infrastructure, developer tools, identity, fraud/risk, and banking/payment infrastructure. This role is based in San Francisco, California.Job Scope &amp; ResponsibilitiesIn this exciting opportunity, the Investment Analyst will be an integral part of Amex Ventures’ Enterprise team, playing a key role in the day-to-day sourcing, evaluation and execution of investment opportunities including strategic analysis, due diligence, valuation, deal structuring, and negotiations. The Investment Analyst will also drive strategic engagement between American Express and its portfolio companies.Responsibilities<ul><li>Engage across the full lifecycle of venture investing, including sourcing, evaluating, transacting, and managing investments</li><li>Conduct market and industry analysis to support investment thesis development around strategic focus areas</li><li>Build strong relationships with the venture capital and startup ecosystem to proactively identify and qualify relevant companies</li><li>Evaluate business cases and assess investment opportunities from a strategic, operational and financial perspective</li><li>Provide key analysis and support for transactions, working closely with internal and external partners to execute investments</li><li>Manage due diligence and investment decision-making process including preparation of investment memos, financial modeling and analysis, oversight of legal negotiations, and management of deal execution workstreams</li><li>Monitor portfolio company performance on an ongoing basis, working with internal and external stakeholders to drive strategic partnership value</li></ul>Qualifications<ul><li>2+ years previous professional experience in a finance, strategy, or tech role; examples may include VC or PE investing, investment banking, management consulting, or a high-impact role at a technology company (product management, business operations, strategic finance, etc.)</li><li>Ability to operate autonomously in a dynamic and fast-paced environment</li><li>Well-developed strategic thinking capabilities to identify and assess key points, implications and recommendations on a first-principles basis</li><li>Excellent written and verbal communication skills, capable of driving effective collaboration across internal and external stakeholders</li><li>Analytical mindset and deep understanding of finance and valuation fundamentals</li><li>Strong interest in enterprise software and motivation to engage with the startup ecosystem</li><li>Bachelor’s degree required</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Future Opportunity - Analyst- Amex Ventures, Enterprise Software

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the SLC Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 4:45 AM – 11:30 PM MON-SUN. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksSalary Range: $24.00 to $25.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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