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Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard T.H. Chan School of Public Health?The Harvard T.H. Chan School of Public Health is a world-renowned institution dedicated to advancing public health through cutting-edge research, education, and global collaboration. Our school is a special place to work because of its vibrant, mission-driven community, interdisciplinary approach, and commitment to addressing some of the most pressing health challenges worldwide. We foster a collaborative and inclusive work environment where innovation, continuous learning, and work-life balance are valued.Learn more about the School’s <a href="https://hsph.harvard.edu/mission-and-vision/" target="_blank">mission, objectives, and core values</a>, <a href="https://hsph.harvard.edu/the-harvard-chan-principles-of-citizenship/" target="_blank">our Principles of Citizenship</a>, and about the <a href="https://hsph.harvard.edu/office/dean/strategic-vision/" target="_blank">Dean’s AAA vision</a> about our school’s ongoing strategic initiatives. Job Description As part of SPH’s security and privacy team, responsible for implementation of security and privacy procedures which safeguard the confidentiality, integrity and availability of systems and data. Role may focus on technical or administrative aspects of security or encompass a mixture of both.The Information Security Analyst and Project Manager plays a critical role in executing and maturing the Harvard T.H. Chan School of Public Health’s information security program. Reporting to the Senior Information Security Manager/School Security Officer, this position ensures day-to-day technical compliance with Harvard University’s Information Security and Research Data Security policies and supports the implementation of procedures and controls that protect the confidentiality, integrity, and availability of the school’s systems and data. Key responsibilities include log reviews, forensic analysis, vulnerability management, server and endpoint protection, and user awareness training. The role also serves as one of only two IT staff qualified to perform Data Safety Reviews—essential for research involving human subjects or data with regulatory or contractual restrictions. In addition, the analyst works closely with the Senior Information Security Manager to identify opportunities for program improvement, assist in strategy development, and execute initiatives aligned with University Privacy Principles. This position requires regular collaboration across the Chan School IT department, Harvard University Information Technology (HUIT), and research, teaching, and administrative departments.The analyst also acts as a project manager on various initiatives, including school-wide IT projects. &nbsp;&nbsp;PLEASE NOTE: On-call responsibilities and potentially evening and weekend work are required.&nbsp;&nbsp;&nbsp; 
 
Working Conditions: <ul><li>Work is performed in an office setting</li></ul> Qualifications Basic Qualifications: <ul><li>Minimum of five years’ experience post-secondary education or relevant work experience</li></ul> 
Additional Qualifications and Skills: <ul><li>Knowledge of Microsoft Office Suite, advanced Excel skills</li><li>Familiarity with information security concepts, relevant tools and standards</li><li>Knowledge of advanced information security principles</li><li>Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor</li></ul> 
Certificates and Licenses: <ul><li>Completion of Harvard IT Academy Information Security Foundations course (or external equivalent) preferred</li><li>IT Security Certification preferred; e.g., CISSP, CISA/CISM, and/or GIAC</li></ul> Additional Information <ul><li>Appointment End Date: N/A</li><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education, Criminal</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 058. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Harvard University FAS Human Resources

Information Security Analyst and Project Manager

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Job Summary: Energy &amp; Facilities (E&amp;F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as 24/7 facilities -related call, alarm monitoring and dispatch center.&nbsp; E&amp;F provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University, as well as engineering, technical, and sustainability services.&nbsp; Facilities Maintenance Operations (FMO) a department within E&amp;F, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.&nbsp; All services are provided in strict accordance with regulatory requirements and customer-determined standards.Campus Services Mission Statement:To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences.The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment 
Job-Specific Responsibilities: As part of the Facilities Maintenance Operations (FMO) group in Energy and Facilities, Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work.&nbsp; The FMO supervisor works closely with customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction.<ol><li>Ensures all Custodial Services operations adheres to customer-determined standards.&nbsp; Develops cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance with all applicable environmental health and safety requirements.&nbsp; Continually review and adjust schedules and routines as needed.</li><li>Provides hands-on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, building security, and&nbsp; environmental health and safety regulations.</li><li>Communicates effectively and consistently with custodial staff, community members, and customers electronically and face-to-face to ensure excellent customer service. Utilizes Microsoft Office software and customer electronic work order systems to prepare and validate operational data. Meets with staff as needed to address issues and concerns.</li><li>Implements Green Cleaning procedures and train custodians in Green Cleaning techniques in accordance with the FMO Green Cleaning Program.</li><li>Assigns and supervises work performed by hourly custodial employees and sub-contracted cleaning services (as required).&nbsp;</li><li>Performs regular cleaning quality inspections for all areas.&nbsp;Document inspection results and initiate corrective actions as needed.&nbsp; Implement quality improvement recommendations made by independent, third-party cleaning auditors.</li><li>Manages employee performance; provide counsel or disciplinary actions as necessary.&nbsp;Demonstrate sound judgement in the application of performance management in accordance with both the collective bargaining agreement and established Campus Services management practices.</li><li>Ensures compliance with all Departmental, University, and governmental procedures, policies, and regulations. Assures compliance with bargaining unit agreement.&nbsp;</li><li>Ensures custodial operations compliance with all customer-established procedures for use and care of facilities.</li><li>Ensures custodial operations compliance with all procedures of workplace safety, environmental regulations, resource efficiency (recycling and energy conservation programs) and building safety.</li><li>Coordinates and supervise customer requested function set-ups, snow removal operations and response to emergency conditions.</li><li>Performs finance and administrative duties such as maintaining records of employee attendance and payroll, work schedules, key distribution logs, equipment and assist with monitoring supply of inventory.&nbsp;&nbsp;</li><li>Works closely with the department human resources representatives to ensure the proper maintenance of all personnel records.</li><li>Leads, provides support to, or performs special projects (short and long-range), initiatives, and tasks as assigned/directed.</li></ol> 
Working Conditions: Emergency Status Designation:&nbsp;Critical Operations Personnel&nbsp;This position is on-campus and is required to provide full on-site support, as well as during emergency situations determined by management.&nbsp; 
Physical Requirements: Must be able to stand and walk for long periods of time, and access non-handicap accessible workspaces/areas as well as confined spaces. Must be able to walk up and down stairs, climb ladders, etc. and routinely walk between campus buildings/areas. Must be able to enter various types of buildings, industrial plants, and/or construction sites. Required to wear personal protective equipment where necessary. Must be physically able to perform and demonstrate all custodial duties required of his/her crews.&nbsp; &nbsp; Qualifications Basic Qualifications: <ul><li>High school diploma or equivalent work experience required.</li><li>Two to three years of supervisory experience in a customer-focused custodial operation required.&nbsp;</li><li>Specialized knowledge of effective custodial and housekeeping procedures and cleaning systems required.&nbsp;</li><li>Excellent verbal and written communication, organizational, and time management skills required.&nbsp;</li><li>Demonstrated proficiency with various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required.&nbsp;</li><li>Must be able to understand, explain, and enforce departmental and University policies and procedures.&nbsp;</li><li>Demonstrated ability to read, write and perform financial calculations and administrative duties.</li></ul> 
Additional Qualifications and Skills: <ul><li>An understanding of Harvard’s academic, administrative, and collective bargaining agreement structures is strongly preferred.&nbsp;</li><li>Demonstrated leadership abilities and willingness to both lead a team and serve as an active team member, demonstrated ability to solve complex problems involving multiple parties without clear lines of authority, demonstrated ability to implement data-driven decision-making and process improvements, and demonstrated ability to maintain flexibility in assignments and work with constrained resources on tight deadlines or in emergency response roles.&nbsp;</li><li>Demonstrated ability to develop favorable interpersonal relationships in a diverse, customer-focused environment. Demonstrated excellence in written and oral communications.</li><li>Demonstrated ability to prioritize, delegate, and manage multiple responsibilities in a dynamic, fast-paced environment.</li><li>In-depth knowledge of cleaning technology and procedures utilized in a higher education setting.</li><li>Working knowledge of network-based systems preferred.&nbsp; Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies desired.</li><li>Ability to communicate effectively in Spanish, Portuguese, or Haitian Creole is preferred.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 40 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Criminal, Drug Test, CORI, Employment</li></ul>Work Format DetailsThis position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 056. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Custodial Supervisor

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Kennedy School?The John F. Kennedy School of Government at Harvard University is one of 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference. Job Description Job Summary: The Senior Manager of Operations is a pivotal operational and project management partner to the Chief Communications Officer (CCO), responsible for overseeing, coordinating, and executing all operations within Harvard Kennedy School’s (HKS) Office of Communications and Public Affairs (OCPA).&nbsp;This leader drives the operations of the communications department, including office administration, project management, and&nbsp;tracking of goals and effectiveness. In this role, you will help drive the seamless integration of workstreams managed by four departmental directors—ensuring alignment, on-time delivery, and optimal outcomes for office-wide priorities.&nbsp;&nbsp;The ideal candidate for this role is a results-driven project manager and operations professional who thrives in fast-moving, multifaceted environments. This person thrives on optimizing an office’s systems and processes, identifying areas for improvement, finding solutions, and collaborating across the teams. They are a strategic thinker with advanced project management expertise, skilled at building and executing detailed project plans, managing competing priorities, and optimizing processes and budgets across various teams. This leader brings proven experience shepherding large-scale initiatives involving multiple stakeholders, accelerated timelines, and high organizational visibility. They lead proactively—anticipating issues, identifying risks, and ensuring that all projects are executed efficiently, effectively, and collaboratively.&nbsp; 
Job-Specific Responsibilities: <ul><li>Develop and monitor detailed project timelines, milestones, and deliverables; proactively track progress, resolve potential roadblocks, and provide regular status updates to leadership.&nbsp;Oversee and implement processes to track the Communications team’s annual workplan and progress toward departmental goals; collaborate with Communications Leadership to develop effective tracking systems.</li><li>Serve a key project manager for the Office of Communications and Public Affairs (OCPA), partnering with the CCO to lead project planning, execution, and delivery for office operations and strategic initiatives—including complex, high-profile communications campaigns.</li><li>Work with the CCO to strategically manage the budget,&nbsp;ensuring strategic and timely spending while identifying forward-looking opportunities. Manage financial systems&nbsp;such as invoicing, office-wide recurring expenses, and external vendors.</li><li>Organize, schedule, and facilitate excellent team meetings,&nbsp;ensuring agendas are relevant, timely, and impactful.</li><li>Drive cross-functional coordination and project alignment by facilitating communication, information sharing, and timely decision-making among the four OCPA directors and relevant stakeholders.</li><li>Oversee project planning for key office activities, including effective meeting cadence, retreats, report management, coordination of freelancers and in-office vendors, and execution of recurring operational processes.</li><li>Manage the office’s financial operations and project budgets, ensuring strategic allocation and timely spending, accurate invoicing, and optimization of financial resources across all projects and initiatives.</li><li>Foster and maintain effective relationships&nbsp;with external vendors, ensuring all deliverables meet our standards, deadlines, and budget requirements.</li><li>Advise and brief the CCO on project status, key updates, risks, and opportunities, enabling data-driven decision-making and agile response to emerging challenges.</li><li>Support the development of materials and key content—including webinars, retreats, and leadership presentations—tailored to audiences such as the Dean’s Council, Visiting Committee, and all-staff meetings, in partnership with the appropriate team.</li><li>Lead process improvements and workflow optimization initiatives, continuously identifying and implementing enhancements to increase productivity, collaboration, and project outcomes across the team.</li></ul> Qualifications Basic Qualifications: <ul><li>Bachelor’s degree and 5 years of professional experience in operations, communications, public affairs, media relations, as a chief of staff, project manager, or a related field.</li><li>Demonstrated experience/interest in the field of communications, public service, government, or politics, through education or professional experience.</li></ul> 
Additional Qualifications and Skills: <ul><li>Exceptional organizational, project management, and process improvement skills. Fluency with project management processes and systems.&nbsp;</li><li>Outstanding interpersonal skills with a collaborative mindset and diplomatic approach to problem-solving.</li><li>Ability to see the “big picture” while managing details and multiple priorities.</li><li>Experience working in a complex, matrixed environment or with cross-functional teams with tight deadlines.</li><li>Experience managing budgets.</li><li>Strong writing, editing, and verbal communication skills.</li></ul> Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education</li><li>Other Information: This position is based on our campus in Cambridge, MA. It requires working in-person a minimum of 3 days per week during the academic year.</li></ul>#LI-ES2Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 057. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Senior Manager of Operations, Communications and Public Affairs

Scrum Master The Role As a Scrum Master, you’ll be a part of highly collaborative, cross-functional Scrum teams within the Fidelity Brokerage division of Fidelity. You will advise and lead Squads on Agile values, practices, and processes to ensure they are fully functional, productive, and focused on Sprint goals. Everyone craves a way of working that empowers them to unleash their best work and inspire better futures for more people. Our way of working will enable you to deliver what matters most to our business, our clients, and our Associates. By being wired for speed and innovation with support, coaching, and a regular dose of inspiration, your skill sets will be applied to our initiatives, providing you the opportunity to quickly make a difference in our customers’ lives! The Expertise and Skills You Bring <ul> <li>Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms and routines, and supporting overall Squad performance and efficiency </li><li>Excellent understanding and previous application of Agile/Scrum Fundamentals – WHY and HOW </li><li>Proficient with Agile enabling tools like Jira/Jira Align </li><li>Ability to identify team improvement opportunities and look externally for best practices to support continuous improvement </li><li>Strong proficiency in facilitiating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and Retrospectives </li><li>Proficient in ensuring healthy backlogs are maintained and accurately balanced across team members </li><li>Proficient in producing, maintaining, updating, and explaining process metrics and artifacts to ensure understanding of how efficiently and effectively Squads are operating, and accurate and clear communications to Squads and their partners </li><li>Excellent experience partnering with other Scrum Masters and working across multiple Squads contributing to the same initiatives </li><li>Demonstrated experience working in a technology delivery environment </li><li>Bachelor’s degree/undergraduate degree/equivalent experience required </li><li>Scrum certification required (CSM or PSM) </li></ul> The Team Fidelity Brokerage Delivery Enablement is a team of Scrum Masters, Delivery Program Managers, and Agile Coaches who partner with leaders &amp; teams to inspect, adapt &amp; mature high-impact delivery solutions, cultivate an empowered delivery culture with insights, coaching &amp; enablement, and champion continuous improvements that guide us toward business agility. We are focused on building a highly integrated organization, aimed at maximizing value delivery for Fidelity Brokerage. Our core capabilities include delivery insights, delivery planning &amp; alignment and delivery coaching

Fidelity TalentSource

Agile Scrum Master

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position: Manager, Business Analyst, In-Vivo &amp; Non-Clinical Safety Product Team, Research BI&amp;TLocation: Cambridge, MAAt Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.Position Overview: The Business Analyst in the In-Vivo &amp; Non-Clinical Safety Product Team will play a key role in bridging the gap between scientific research needs and IT solutions, specifically focusing on In-Vivo &amp; Non-Clinical Safety Laboratory Information Management Systems (LIMS) and Electronic Laboratory Notebooks (ELN). This is a hands-on role where the successful candidate will work closely with researchers, lab personnel, and IT teams to gather requirements, design solutions, and ensure the effective implementation and support of LIMS and ELN applications.If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!Desired Candidate Characteristics:<ul><li>Strong commitment to a career in technology with a passion for healthcare.</li><li>Proven experience with LIMS and ELN systems.</li><li>Degree in Biological or Chemical sciences with prior research experience.</li><li>Knowledge of l In-Vivo &amp; Non-Clinical Safety laboratory experimental processes and data management.</li><li>Technical knowledge and support experience for LIMS and ELN systems in biotech/pharma research labs.</li><li>Experience in business analysis and conducting training on LIMS and ELN platforms.</li><li>Ability to work collaboratively with scientists, IT colleagues, vendors, and contractors.</li><li>Demonstrated ability to work across a matrixed organizational model.</li><li>Strong understanding of business needs and commitment to delivering the best user experience.</li><li>Excellent communication skills.</li><li>Agility to learn new tools and processes.</li></ul>Key Responsibilities:<ul><li>Requirements Gathering: Collaborate with researchers, lab personnel, and other stakeholders to understand and document their needs and requirements for LIMS and ELN applications.</li><li>Solution Design: Work with IT and software development teams to design and propose solutions that meet the identified requirements, ensuring alignment with best practices and regulatory standards.</li><li>Support: Support end users with configuration, customization, and deployment of LIMS and ELN systems. Provide support during implementation phases to ensure smooth transitions and minimal disruption to lab operations.</li><li>Manage Jira boards, create user stories and specifications for developers and testers. Support end users in use of LIMS, ELN, and other scientific applications and troubleshooting user issues. Conduct structured training in use of LIMS, ELN, and other scientific applications.</li></ul>Qualifications:<ul><li>Education: Degree in Life Sciences, Information Technology, Computer Science, or a related field.</li><li>Experience: Minimum 3 years of experience as a Business Analyst, preferably in a life sciences research or laboratory environment. Experience with LIMS and ELN systems is highly desirable.</li><li>Technical Skills: Proficiency in LIMS and ELN applications, as well as familiarity with database management, data integration, and software development lifecycle (SDLC) methodologies.</li><li>Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate complex scientific requirements into technical solutions.</li><li>Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with both technical and non-technical stakeholders.</li><li>LIMS/ELN Implementation: Experience in leading rollouts of LIMS/ELN platforms to large user groups.</li><li>Regulatory Knowledge: Understanding of regulatory requirements and quality standards in the life sciences industry, such as GxP, FDA, and ISO standards.</li></ul>Preferred Qualifications:<ul><li>Experience with LIMS and ELN platforms (e.g. Genedata, Dotmatics, Revvity, Sapio, Benchling, etc.).</li><li>Certification in Business Analysis (e.g., CBAP, CCBA) or Project Management (e.g., PMP).</li><li>Familiarity with data analytics and reporting tools.</li></ul>Why You Should Apply:Around the world, we are passionate about impacting the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services, and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments, and ongoing support in their roles. Applicants can request accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to&nbsp;<a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.Bristol-Myers Squibb Company is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender IdentityIf you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Compensation Overview:Cambridge Crossing: $118,650 - $143,778 &amp;#xa;The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.&nbsp; Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank">https://careers.bms.com/life-at-bms/</a>. Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank">adastaffingsupport@bms.com</a>. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:&nbsp;<a href="https://careers.bms.com/california-residents/" target="_blank">https://careers.bms.com/california-residents/</a>Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

Mgr. Business Analyst, In-Vivo & Non-Clinical Safety, R&D BI&T

<h3>Job Description:</h3><h3>Director Software Engineering</h3>Are you energized by rapid software development? Do you want to combine the fast pace of a start up with the financial backing of one of the most successful companies in the industry? Then be part of an exciting new incubator within Fidelity geared at rapidly move ideas from concepts to scale to help bring these game-changing ideas to market. If you are a highly skilled Software Engineer with a passion for creating products and services that make lives better, a career in FCAT may be right for you! At FCAT, we use emerging technologies and human-centered design to create visionary products and services that improve people’s financial lives. As the innovation engine for Fidelity Investments, we provide expertise to the rest of the firm on new tools and techniques, while also incubating potential new lines of business.The role is based in Boston, MA.The Expertise We’re Looking For<ul><li>Bachelor level degree in Computer Science, Engineering or another technical field</li><li>Hands-on technical leader with track record of defining technical architecture and delivering solutions</li><li>Significant experience leading and managing small teams</li><li>Experience working with a variety of programming languages, frameworks, operating systems, and platforms</li><li>Full-Stack development experience (front-end, middle-tier &amp; database)</li><li>At least 6 years of Java programming experience</li><li>Experience with Spring Boot and event-driven architecture is very desirable</li><li>Experience developing native cloud applications using microservices</li><li>Solid understanding of Kubernetes</li><li>Solid understanding of databases</li><li>Experience with Agile Methodologies</li><li>NoSQL experience desirable</li><li>Able to take a concept and turn it into a finished product</li><li>Ability to quickly learn and adopt diverse technologies</li><li>Ability to think strategically: creative thinker. Strong problem-solving skills.</li><li>Hands on work style: Dynamic can-do attitude, proactive and curious in nature.</li><li>Strong interpersonal and communication skills.</li></ul>The Purpose of Your RoleThe Director Software Engineer is responsible for working closely with the VP of Software Engineering to architect, design and build pilots and new products. Candidates must be comfortable working with a small team of developers in a fast paced and highly ambiguous environment working with emerging technologies, high risks and uncertainty.The Skills You Bring<ul><li>Proven leadership and strong technical skills</li><li>Proven track record designing and building complex end-to-end systems</li><li>Java and Spring development experience</li><li>Strong Object-Oriented skills and experience with UML</li><li>Native cloud and microservice development</li><li>Knowledge of cloud computing environments, applications and tools</li><li>Experience with Agile/iterative software delivery methodologies</li><li>Full Stack developer</li><li>Ability to work across peer group to resolve technical/design issues</li><li>Strong written and verbal communication skills, strong interpersonal skills</li><li>Ability to quickly learn and adopt diverse technologies</li><li>Motivated, self-directed, results oriented</li></ul>The Value You Deliver<ul><li>Strong technical skills and a passion for programming</li><li>Full stack developer</li><li>Ability to learn new technologies quickly</li><li>Provide technical leadership to all team members</li><li>Escalate issues and risks to executive management for timely resolution</li><li>Mentor junior team members </li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director Software Engineering

<h3>Job Description:</h3>About AMCAsset Management Compliance (“AMC”) works closely with Fidelity’s investment teams across all asset classes to ensure compliance with global regulations, investor requirements, and corporate policies in the interest of promoting customer trust and confidence in Fidelity. AMC is committed to driving Fidelity forward through business partnership and stewardship, platform modernization, and talent development. AMC associates are passionate about providing sound guidance and creative solutions in a timely and responsive manner to support Asset Management ("AM") in delivering the best customer experience in the financial services industry.The TeamThe AM Compliance Program Office oversees various compliance program requirements, including mutual fund, institutional adviser, and NFA/CFTC compliance, and supports the fund chief compliance officers in preparing and facilitating reporting to fund boards.This is a dynamic role that will support multiple programs under the AM Compliance Office as well as the broader team performing compliance oversight functions. As part of the team, this role will:<ul><li>Provide support toward the completion of deliverables across the team, including:<ul><li>Monthly reporting on key program components including policy review and risk assessment completion, issues and key risk measures</li><li>Performing the business unit delegate role for institutional advisers through review of client interactions and related documentation</li><li>Supporting the sub-adviser oversight item in the review and reporting of information provided by sub-advisers to the funds</li></ul></li><li>Establish relationships with teams and business units across Fidelity to solve problems and address relevant risks</li><li>Work with members of the Team to develop and execute continuous improvement plans</li></ul>The Expertise and Skills You Bring<ul><li>A desire to learn more about Fidelity's investment products and the various regulatory environments within which it operates</li><li>A willingness to adapt to the dynamic needs of the Asset Management business unit</li><li>A readiness to learn how to use technology to support data-driven decisions and to lead by example</li><li>A sense of curiosity around exploring how we might improve our capabilities and support the latest industry developments</li></ul>The base salary range for this position is $60,000-$96,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Compliance

Associate, Asset Management Compliance

<h3>Job Description:</h3><h3>The Role</h3>The Associate Financial Analyst (AFA) will be responsible for all financial elements within the end-to-end lifecycle of sales deals and contract renewals in the broker-dealer and bank segments of the Fidelity Brokerage Operations and Technology business! Typically this process would include in-depth financial analysis to determine if a given deal meets profitability requirements, interaction and engagement with FI senior management throughout the deal escalation process, and the structuring of the pricing sections in the final client contract.<h3>The Expertise and Skills You Bring</h3><ul><li>0-2 years of financial analysis work experience</li><li>Strong MS Excel financial modeling skills</li><li>A Bachelor's degree in Finance, Accounting, Economics or equivalent training</li><li>Understanding of valuation concepts including NPV, IRR, and Return on Invested Capital</li><li>Familiarity with the financial advisory business model, as well as products and services involved in the brokerage business</li><li>The ability to work with large amounts of data; experience with Business Objects or other database tools a plus</li><li>Be able to broadly apply financial and accounting principles to a variety of standard and ad-hoc analysis</li><li>Quickly learn multiple financial data and reporting systems and navigate them simultaneously</li><li>Strong analytical, problem solving skills, interpersonal skills and the ability to effectively and confidently communicate findings to more senior levels within the organization</li><li>Manage multiple/competing projects</li><li>Deliver timely, accurate, and decision-ready financial information to our business partners</li><li>The ability to go above and beyond the base level of analysis to deliver pricing strategy and guidance to our sales and relationship management partner</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>The Team</h3>This role is a member of the Clearing Pricing team within the Client Relationship Group Finance team and specifically supports the pricing efforts of the correspondent broker-dealer and bank custody business lines, which are hyper-competitive and continuously evolving market segments. Analysts in the group play a critical role in contract negotiations related to both existing and prospective clients by working closely with Relationship Management, Sales, Product, and Platform specialists to develop and evaluate various pricing strategies and value business opportunities.<h3>Certifications:</h3><h3>Category:</h3>FinanceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Associate Financial Analyst

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Job Summary: Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.The Field Support Service Manager – Teaching and Learning will supervise the staff, including Senior Media Technicians, Operations Supervisors, and Media Technicians who serve a specific portfolio of spaces and clients within FAS.Job-Specific Responsibilities: The&nbsp;Field Support Service Manager – Teaching and Learning will be accountable for oversight of the day-to-day operations of offices in their zone, and the services provided to clients (faculty, staff, and students) by their office.&nbsp;The incumbent will be responsible for onboarding new personnel, including full-time (FTE) and contingent workers, providing training and professional development opportunities, assigning work, ensuring quality control, and planning in conjunction with Education Support Services (ESS) leadership. The incumbent will participate in the hiring process, including interviewing potential candidates, approving time and absences for their team, and is responsible for managing HR performance including administering discipline to direct reports, if required.Working Conditions: <ul><li>Work is performed in an office setting and will require the incumbent to visit multiple service locations.</li></ul>Physical Requirements: <ul><li>Must be able to lift 50 lbs. and be able to move equipment and cables across campus.</li></ul> Qualifications Basic Qualifications: Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.<ul><li>Bachelor's degree or equivalent work experience.</li><li>Minimum of 5+ years of relevant experience including direct audio, and video operations experience.</li></ul>Additional Qualifications and Skills: The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.Technical:<ul><li>Advanced&nbsp;knowledge&nbsp;of&nbsp;audiovisual&nbsp;best&nbsp;practices&nbsp;and&nbsp;systems,&nbsp;including&nbsp;installed&nbsp;audio reinforcement, microphones, and digital signal processing.</li><li>Experience&nbsp;with&nbsp;audio&nbsp;engineering&nbsp;practices&nbsp;such&nbsp;as&nbsp;gain&nbsp;structure,&nbsp;equalization,&nbsp;dynamics processing, auto-mixing, switching, routing, and various audio transport protocols.</li></ul>Customer Service:<ul><li>Experience&nbsp;or&nbsp;training&nbsp;in&nbsp;Customer&nbsp;Service,&nbsp;particularly&nbsp;field&nbsp;operations,&nbsp;and&nbsp;strong&nbsp;ability&nbsp;to&nbsp;deliver high-level solutions in a timely and dependable manner.</li><li>Excellent&nbsp;analytical&nbsp;and&nbsp;troubleshooting&nbsp;skills;&nbsp;ability&nbsp;to&nbsp;identify&nbsp;and&nbsp;resolve&nbsp;the&nbsp;root&nbsp;cause&nbsp;of systematic technical or process issues.</li><li>Previous working experience with Service Now (SNOW), SharePoint, Panopto, Zoom desirable SharePoint,&nbsp;Panopto&nbsp;and&nbsp;Zoom,&nbsp;Working&nbsp;knowledge&nbsp;of&nbsp;ITIL&nbsp;and&nbsp;ITSM&nbsp;(IT&nbsp;service&nbsp;management)&nbsp;best practices and tools.</li></ul>Project management skills:<ul><li>Ability&nbsp;to&nbsp;serve&nbsp;as&nbsp;a&nbsp;change&nbsp;agent&nbsp;and&nbsp;manage&nbsp;a&nbsp;team&nbsp;through&nbsp;periods&nbsp;of&nbsp;rapid&nbsp;change.</li><li>Can easily present technical concepts to clients in non-technical language.</li></ul>Leadership and Management Competencies:<ul><li>Management experience, including financial planning, budget oversight, and staff supervision.</li><li>Previous&nbsp;experience&nbsp;managing&nbsp;in&nbsp;a&nbsp;union&nbsp;environment&nbsp;or&nbsp;working&nbsp;with&nbsp;faculty&nbsp;in&nbsp;higher&nbsp;education&nbsp;is a plus.</li></ul>Certificates and Licenses: <ul><li>Certification in IT or AV field desirable.</li><li>Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred.</li></ul>More About HUIT: 
 
Our Mission:&nbsp;<a href="https://huit.harvard.edu/about" target="_blank">huit.harvard.edu/about</a> 
 
We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery. 
 
HUIT’s core values are:&nbsp;<ul><li>Human-centered&nbsp;</li><li>University-focused</li><li>Innovation-driven</li><li>Team-oriented</li></ul>IT Academy (designed for IT Staff): 
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here:&nbsp;<a href="https://itacademy.harvard.edu/" target="_blank">https://itacademy.harvard.edu/</a>. Additional Information <ul><li>Standard Hours/Schedule: 35 hours per week<ul><li>This is a fully onsite position, 8:00-4:00 (M-F)</li><li>Some after hours work may be required based on business needs.</li></ul></li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity</li><li>Other Information:<ul><li>Please provide a cover letter and resume as one document with your application.</li><li>This position has a 90-day orientation and review period.</li></ul></li></ul>#LI-BT1Work Format DetailsThis position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 057. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

Field Support Service Manager – Teaching and Learning

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join Harvard University Central Administration?Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Job Summary: Energy &amp; Facilities (E&amp;F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&amp;F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services. Within E&amp;F, Engineering &amp; Utilities (E&amp;U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services.This position provides electrical engineering at a senior level for the planning, design, technical support on operation, maintenance, and upgrades of the University’s utility infrastructure which includes electric, steam, hot water and chilled water as well as energy/building management and utility metering systems. This position shall also perform special short and long-range projects as directed. 
 
Job-Specific Responsibilities: <ul><li>Partners with E&amp;F Leadership to develop, refine, and maintain the campus utility systems. Coordinate with the plans and needs of the University’s Schools and Units. Oversee the installation and relocation of underground utility infrastructure with minimum impact to the University’s community and its activities. Assume complete engineering responsibility for utility distribution systems to ensure system capability, flexibility, reliability, safety, economic operation, and consideration for expansion. Formulate and balance long and short-range plans and budgets with respect to utility distribution upgrades. Develop distribution system statistics, records, and drawings, and assist in the documentation of utility infrastructure for record purposes. 
&nbsp;</li><li>Maintain communications and relationships with governmental agencies/departments to ensure that the University’s interests are served in a safe, reliable, economical, and least disruptive manner. Stay current with pertinent government standards relative to employee environmental, health, and safety. Maintain knowledge of federal, state, municipal, industry, and University codes, regulations, practices, trends, and/or guidelines as well as stay current with the latest information on electrical design and equipment. 
&nbsp;</li><li>Engages and collaborates with E&amp;F staff and partner groups to understand systems, data, and reporting that can be leveraged for use in E&amp;F’s KPI monitoring and operational analysis/reporting. 
&nbsp;</li><li>As stewards of university energy and utility systems, provide technical assistance to Campus Services operating and maintenance personnel and technical support for the operation and maintenance of central energy/utility production/distribution systems and building systems as necessary. Evaluate and provide recommendations for preventive maintenance, inspection, and testing programs for the University’s electrical distribution systems, the central chilled water and steam plants, and other electrical systems and equipment. Identify and develop cost control opportunities and system cost planning. &nbsp; 
&nbsp;</li><li>Act as the University's central engineering representative by providing unbiased information to University Schools and Units based upon recognized engineering principles and sound professional judgment. &nbsp;Demonstrates, promotes, and is guided by the mission, vision, and values of the organization; advancing the University’s mission of teaching and research by partnering to provide stewardship, strategies, and services that create exceptional community experiences.</li></ul><ul><li>Interface with local utility suppliers. Assist in the University’s utility metering, accounting, and billing activities. Perform utility rate analyses and evaluate impacts upon the University. Evaluate and recommend appropriate action to provide alternative utility sources to or within the University whenever economically feasible or otherwise justified. Evaluate energy management system operations for improvement and enhancement possibilities for control and monitoring of the campus utility distribution system and building distribution systems. 
&nbsp;</li><li>Demonstrated ability to work both collaboratively and independently. &nbsp;Must be flexible, self-motivated, possess excellent organizational and presentation skills; be able to multitask in a fast-paced environment with ability to adapt; and be able to think and work well independently with minimal supervision and as a member of a team. 
&nbsp;</li></ul>Duties and Responsibilities&nbsp; 
Working Conditions: Work Format: &nbsp;This is an on-campus position (not hybrid or remote) based in Cambridge, Massachusetts. &nbsp;Work location is responsive and subject to change based on business needs.Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management). 
 
Physical Requirements: <ul><li>Must always be physically fit and mentally alert.&nbsp;</li><li>Must be able to frequently walk up and down stairs, ladders, etc. on an on-going basis, in an industrial plant and/or construction site setting.&nbsp;</li><li>Must be able to utilize ladders, scaffolds, high-lifts, and enter/work in confined spaces.&nbsp;</li><li>Required to wear personal protective equipment where necessary.</li></ul> Qualifications Basic Qualifications: <ul><li>BS in Electrical Engineering or BS in Electrical Engineering Technology with 10+ years’ experience in utility distribution</li><li>Registration as a Professional Engineer in Massachusetts or 10+ years’ experience in utility distribution</li><li>Minimum of ten years of professional level experience</li><li>Experience in master planning, design, installation, and operation of central utility systems</li><li>Experience managing capital construction projects</li></ul>Additional Qualifications and Skills: Additional Qualifications:<ul><li>Institutional, industrial, or utility company experience</li><li>Experience working with underground electric distribution and medium-voltage substations</li><li>Familiarity with small-scale power generation, combined heat and power (CHP), distributed generation, microgrids, renewable energy, battery energy storage, and&nbsp;grid interconnection.</li><li>Knowledge of electrical systems in complex buildings and labs</li><li>Knowledge of automated meter reading (AMR) systems for buildings</li><li>Knowledge of management information systems and asset/work management systems (Maximo).</li><li>Experience with power system analysis software (modeling, simulation, and results interpretation)</li><li>Familiarity with electrical safety regulations including OSHA Subpart S, and NFPA 70E</li><li>Experience in developing, evaluating, and managing energy conservation projects</li><li>Experience working in a customer-oriented business unit</li><li>Self-motivated, enthusiastic, with a can-do attitude, be able to think and work well independently and as a team member.</li><li>Ability to respond to off-hour storm contingencies and utility emergencies</li><li>Ability to work extended hours when necessary</li><li>Excellent oral and written communication skills</li></ul>Technology Skills Required:<ul><li>Proficient in the use of Microsoft Office applications (e.g., word-processing, spreadsheets, databases), internet applications, electronic mail/calendaring, etc.</li><li>Ability to access and modify data in Computer-Aided Design (CAD) systems including AutoCAD</li><li>Familiarity with Supervisory Control and Data Acquisition (SCADA) systems</li></ul>Special Requirements:<ul><li>Must possess a valid driver’s license and must provide his/her personal vehicle to travel on and off campus.</li></ul>Certificates and Licenses: <ul><li>Registration as a Professional Engineer in Massachusetts preferred</li><li>Must possess a valid driver’s license</li></ul> Additional Information <ul><li>Appointment End Date: </li><li>Standard Hours/Schedule: 40 hours per week</li><li>Compensation Range/Rate (including Shift Differential if applicable): </li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity, Education, Criminal, Credit, Certification/License, Motor Vehicle Record, Drug Test, DOT Physical, CORI, Employment, Prohibited Parties, Not Applicable</li></ul>Other Information:The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.<ul><li>Coordinate with other Campus Services divisions to formulate the best delivery of services to the University’s Schools and Units. Explore with the other Campus Services divisions possible new business opportunities within the University and help formulate business strategies.&nbsp;</li></ul><ul><li>Assist in the preparation and implementation of new departmental policies and procedures to improve the delivery of engineering, operational, utility accounting, and maintenance services and planning. 
&nbsp;</li><li>Develop, negotiate, and perform project management duties and oversight of various projects relative to the utility infrastructure. Prepare and review technical and business portions of bid and contract documents. Interface with architects, engineers, contractors, consultants and University representatives to coordinate and manage projects for best implementation and minimum disruption to the University’s community and its activities. Responsible for budgeting and monitoring the function and expenditures for the various utility projects for the Schools and Units. 
&nbsp;</li><li>Study and evaluate electrical building systems for relevant Harvard facilities and departments as needed. Provide technical support including but is not limited to the installation, operation, and maintenance of normal and emergency lighting, distribution systems, fire alarm, specialized research, and test equipment, and HVAC controls. Interface with representatives from the Schools and Units to coordinate their projects with campus-wide utility projects. Incorporate the impacts of School and Unit projects into the budgets and work scope of the University’s utility capital plan. 
&nbsp;</li><li>Assist in the reviewing and updating design guidelines/project specifications and drawings for electrical systems and construction work. Work with representatives, architects, and consultant engineers for the Schools and Units to develop optimum cost and benefits to the campus utility and building systems for new construction and renovation projects. 
&nbsp;</li><li>Examine, evaluate, and make recommendations on energy conservation proposals and products for the Schools and Units. 
&nbsp;</li><li>Perform and interpret system load flow, short circuit/fault analysis, equipment evaluation, protective device coordination, harmonic distortion, and arc flash studies for the University’s electrical distribution systems. Recommend settings for electronic and electromechanical system protective relaying. Evaluate and develop system and equipment protective schemes. 
&nbsp;</li><li>Responsible for the development and maintenance of utility system records/documentation, internal technical standards, guidelines, recommended practices, and other knowledge or information management initiatives. 
&nbsp;</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;
Salary Grade and RangesThis position is salary grade level 059. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;
BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave&nbsp;</li><li>Medical, dental, and vision health insurance coverage starting on day one&nbsp;</li><li>Retirement plans with university contributions&nbsp;</li><li>Wellbeing and mental health resources&nbsp;</li><li>Support for families and caregivers&nbsp;</li><li>Professional development opportunities including tuition assistance and reimbursement&nbsp;</li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;
EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.&nbsp;Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy that outlines our commitment to&nbsp;prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard’s <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity</a> policy and <a href="https://provost.harvard.edu/files/provost/files/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.&nbsp;

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