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Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. Under limited supervision, the Customer Service Representative II handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships. Benefits you can count on: <ul><li>Pay rate: $15.97 to $27.50 per hour. </li><li>Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.</li><li>Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Customer Service Representative II: <ul><li>Monitor customer reporting; communicate critical issues. </li><li>Research and respond to customer inquiries.</li><li>Maintain customer files to ensure up to date information.</li><li>Manage customer requests for assistance, information, and issue resolution.</li><li>Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.</li><li>Maintain regular communication with decision makers within customer organizations.</li><li>Train customers on various business applications to maximize company value to the organization.</li><li>Analyze and respond to various customer requests involving store level and group level information.</li><li>Respond to various customer requests and needs.</li><li>Answer inquiries by phone, email, and internet response.</li><li>Perform other duties as needed or assigned by supervisor.</li><li>Other duties may be assigned. </li></ul> Qualifications you'll bring as a Customer Service Representative II: <ul><li>High School Diploma or GED. </li><li>2 or more years of customer service experience.</li><li>Ability to type 45 wpm and perform 10-key by touch.</li><li>Strong verbal and written communication skills, and organization and planning skills.</li><li>Knowledge and experience with all Microsoft office applications.</li><li>Ability to prioritize pending tasks in a logical manner.</li><li>Ability to learn quickly, retain information and meet deadlines. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented</li><li>Organized</li><li>Problem solver</li><li>Detailed </li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Representative, Customer Service II

Client Service Representative Quality Team Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Charitable Planning Associate to work in Westlake, TX. The primary goal of the Quality Specialist is to ensure the accuracy and completion of all transactions processed by the Fidelity Charitable Service Delivery team. This role will support Service Delivery in its mission to improve processes, measure capability, and drive performance. The Expertise We’re Looking For <ul> <li>Bachelor’s degree or equivalent experience in a related field </li><li>1-2 years of work experience, including demonstrated success working in a fast-paced environment </li><li>Financial Services experience preferred </li><li>Experience within the quality field </li><li>Understanding of analytical tools for process improvement; Six Sigma and Lean </li></ul> The Purpose of Your Role In this role, you will be part of the Service Delivery team and support the execution of Fidelity Charitable’s operations strategy. This position exists to mitigate risk, create efficiencies and provide quality analysis to our operations teams. The primary role is to identify errors in daily processing and analyze available data to prevent future errors from occurring. The Skills You Bring Your ability to be a self-starter with a high degree of ownership and accountability for results, and ability to take initiative, learn quickly and think independently will enable Service Delivery to reduce risk and enhance the customer experience. Your flexibility and adaptability will enable you to react constructively and with a positive demeanor to multiple and shifting priorities, unexpected events and seasonal demands. Your strong communication and interpersonal skills will drive collaboration with internal and external business partners to help create and implement solutions. Your attention to detail and inquisitive nature will be key in helping you problem solve. The Value You Deliver <ul> <li>Review transactions and work items to determine accuracy. Ability to code and concisely capture the details regarding the review to enable trending and further analysis. </li><li>Apply the appropriate business tools to identify and gather samples as outlined in Quality Management plan. </li><li>Perform testing of samples using the appropriate business rules to ensure completion and accuracy. </li><li>Collaborate with other quality specialists to ensure daily completion of audits per SLA requirements. </li><li>Proactively look for opportunities to improve Fidelity Charitable’s operational capabilities and performance; and stay abreast of internal and external operational developments and best-in-class capabilities. </li><li>Develop and maintain strong and effective relationships with internal and external business partners upon which Fidelity Charitable relies to complete its work. </li><li>Provide feedback as directed to assist with root cause identification. </li><li>Identify gaps in business partner organization’s policies and procedures based on assigned predefined audit points. </li><li>Share new insights or realized trends with analysts and peers. </li></ul> How Your Work Impacts the Organization The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all of the charitable organization’s employees and supports all of its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising.

Fidelity TalentSource

Client Service Representative

The Role As a member of the Transfer of Assets Receives Team, you will be responsible for facilitating the movement of assets into Fidelity accounts by analyzing account details and resolving issues for complex transactions. Within this role, you will interact with many different groups in Fidelity and throughout the Financial Services industry. These accounts may include mutual fund and brokerage accounts, as well as retirement and non-retirement accounts for Retail, Correspondent, and Advisor Clients. Responsibilities include: <ul> <li>Delivering highly efficient transaction processing </li><li>Establishing relationships with numerous teams within Fidelity in order to service our clients while supporting divisional business needs and maintaining a “client first” mentality </li><li>Delivering superior results quickly and efficiently, utilizing effective time management skills </li><li>Driving innovation through curiosity and comprehensive understanding of business processes and challenges </li><li>Maintaining a daily workflow, while gaining industry knowledge and building a professional skill set </li></ul> The Expertise and Skills You Bring <ul> <li>College degree or 2 years of work-related experience </li><li>One or more years customer service and processing experience recommended </li><li>Excellent interpersonal and leadership skills. </li><li>Deliver superior service to all of our clients by processing their requests in an accurate and timely manner </li><li>Analytical skills will ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges. </li><li>Grow and succeed through feedback and instruction </li><li>Great organization and time management skills </li><li>Effective written and verbal communication will assist business partners and customers when requests are not in good order </li><li>Take the initiative to learn new functions and engage in inter-departmental training </li><li>Identify opportunities to develop new procedures on an on-going basis to enhance the documentation process </li><li>Use multiple systems to analyze transactions </li><li>Collaborate to develop an excellent work environment </li></ul> The Team Members of this group obtain an essential understanding of the financial services industry. These associates work in Fidelity’s Operations and Services Group (OSG), supporting our major lines of business including Personal Investing, Fidelity Institutional, and National Financial Services. You will work closely with contra firms, including bank and insurance companies and brokerage firms, to determine the statuses of incoming transfers. The team is the voice of the customer and is dedicated to facilitating and completing the transfers with the highest level of quality and excellence.

Brokerage Operations Representative

<h3>Job Description:</h3><h3>Job Title: Financial Analyst</h3>The RoleAre you ready to make an impact on how Fidelity plans and invests in technology? Our Enterprise Technology Finance team is looking for a Financial Analyst to help launch CostIT, a transformative platform that will redefine how we forecast and manage technology costs. This is your chance to influence strategic decisions, work with cutting-edge tools, and collaborate with senior leaders across Finance and Technology.CostIT goes live in February 2026, replacing our current Technology Business Management approach. It introduces a modern, integrated way to manage portfolio financials aligned with the new P180 Portfolio construct and TrackIT timekeeping system. Your mission? Help us roll out a redesigned planning capability that leverages CostIT’s Actuals model and Resource Allocation tools to deliver forward-looking insights that drive smarter decisions.In this role, you will:• Shape the Future of Planning: Contribute to the design, testing, and rollout of a new CostIT Planning model used in executive-level technology portfolio reviews.• Deliver Insights That Matter: Build financial forecasts that inform strategic decisions on cost and resource allocation.• Collaborate Across the Enterprise: Partner with cross-functional teams including Anaplan COE, CST Technology, Reporting COE, BU IT Finance, and IT Strategy &amp; Planning.• Own the Details: Perform financial analysis, modeling, and reporting using tools like Power BI, while supporting project management and adoption efforts.• Influence at All Levels: Present findings and recommendations to senior leaders across Finance and Technology.<h3>The Expertise &amp; Skills You Bring</h3>• Education &amp; Experience: Bachelor’s degree in Finance, Accounting, or Business; 2–3 years of financial or business analysis experience (preferably in technology organizations).• Technical Curiosity: Experience with or willingness to learn tools like Anaplan, Power BI, Snowflake, and Alteryx.• Analytical Excellence: Strong problem-solving skills and the ability to translate complex data into actionable insights.• Communication &amp; Influence: Confidence to interact with senior management and build relationships across the company.• Big Picture Thinking: Ability to see strategic implications while maintaining attention to detail.• Tool Proficiency: Solid knowledge of Excel, Power BI, and PowerPoint.Note: Fidelity is not providing immigration sponsorship for this position<h3>The Team</h3>This role will report up to the Program Lead of CostIT and will work with associates from Technology, Finance and Strategy &amp; Planning teams throughout Fidelity. The CostIT Team is a small but mighty team made up of fun-loving professionals who are passionate about the success of the program and work closely together to achieve our objectives.<h3>Certifications:</h3><h3>Category:</h3>FinanceMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Financial Analyst

<h3>Job Description:</h3>The RoleThis Business Architecture role supports the business architecture initiatives of multiple product areas within the Fidelity Wealth and Fidelity Brokerage product areas. You will work with the business and technology leadership to build capability maps, define target architectures, architecture roadmaps, and help deliver the technical products that enable and support our business capabilities. You will be hands on in developing and supporting architecture processes throughout the organization and work closely with business leadership, product owners, architects, and engineers in an agile environment to help them understand our architecture process and follow the required standards and help them engage in our best practices.As a member of the architecture team you will work with architecture and engineering teams to help champion innovation, drive standardization, and deliver modern technology patterns across the stack for our customers' use. You will contribute to the product roadmap evolution in conjunction with business unit product goals and provide leadership in computing services, adoption of platforms and consolidation across our team's initiatives.The Expertise and Skills You Bring An ideal candidate will have a solid computer science foundation, an effective combination of interpersonal and technical skills, and a passion for learning and expanding into other technologies. You will have worked in integration projects previously and are familiar with various industry standard integration patterns and have a platform mindset when it comes to building and deploying capabilities.6+ years’ experience engineering/developing web enabled applications and some combination of the following:<ul><li>Proven track record as a solution architect, architecting, designing, and building new solutions with very strong analysis skills OR</li><li>Prior experience as a business architect with deep experience in business architecture practices</li><li>Experience with Agile development methodology</li><li>Experience with Micro-Service Architecture &amp; SOA</li><li>Experience in all aspects of AWS cloud computing (infrastructure, storage, platforms and data)</li><li>Working knowledge in all aspects of solution architecture (infrastructure/network topology, application architecture operational excellence, security, reliability, performance efficiency, cost optimization)</li><li>Working knowledge of an architecture framework (e.g., TOGAF)</li><li>Experience with one or more general purpose programming languages.</li><li>Well versed in Java, .net, JavaScript, Angular, Typescript.</li><li>Working knowledge of continuous integration/deployment</li><li>Experience with event-driven, serverless architecture, design, and implementation.</li><li>Heightened awareness, experience or passion for Artificial Intelligence and Machine Learning</li><li>Experience with agile development, DevOps, Automated Testing and Continuous Delivery</li><li>Ability to work both independently and with all levels of the organization, including technical and non-technical team members.</li><li>Contribution to the open-source community would be beneficial</li></ul>The TeamThis role will support the Strategy, Standards, and Governance team within the Digital Foundations Architecture organization supporting Fidelity Wealth and Fidelity Brokerage. This role will coordinate closely with the product owners and other colleagues across the enterprise to stay aligned on business and technology goals and make sure the squads are progressing and delivering against them. It will also occasionally represent the voice of the customer, and make sure squad members understand their needs and preferences. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director of Architecture

<h3>Job Description:</h3>Note: Fidelity will not provide immigration sponsorship for this position.Senior Software EngineerThe RoleThe Mainframe Application Infrastructure (MAI) team is part of the Fidelity Enterprise Technology group. The team provides common solutions for mainframe brokerage applications as well as general mainframe engineering and consultation services. The team is responsible for the common infrastructure solutions to support mainframe and distributed applications that leverage our mainframe environments in a two site, active-active environment.The Expertise You Have<ul><li>Education: BS/BA Degree in computer science, information technology, data engineering or mathematics preferred.</li><li>Experience designing, building and deploying system changes or new system builds.</li><li>Experience with the following: JAVA, Docker, Web development, Windows servers, Linus servers, Python, Django, Bash Scripting, Ansible, Jenkins, MySQL, PostGres</li><li>Knowledge in C, C++, MariaDB is a plus</li></ul>The Skills You Bring<ul><li>Basic analytical and problem-solving skills</li><li>You bring your curiosity and excitement; desire to collaborate with team members</li><li>Enjoy learning about the business behind the applications we support</li><li>Excellent written and verbal communication skills</li></ul>This role may be hired at a grade 4 or grade 5The Value You Deliver<ul><li>Collaborating across a wide range of teams within and outside our own organization</li><li>Being an excellent teammate developing/deploying software in a fast-paced and highly flexible environment</li><li>Continued focus on improving test coverage, software deployment velocity and production stability</li></ul><h3>The Team</h3>The team’s primary focus areas are:<ul><li>Production Stability</li><li>Application Scalability</li><li>Engineering Excellence</li><li>Mainframe-to-Cloud, Cloud-to-Mainframe Enablement</li><li>Distributed interfacing to mainframe applications</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Software Engineer

<h3>Job Description:</h3>Do you have a passion for Software Testing and Automation?As a Senior Software Engineer in Test, you blend extensive technical experience in test automation with business domain knowledge and data analysis. In an agile structure, you will partner with Squad Leads to implement test automation and execute manual testing to increase efficiencies in testing and support the squad in building highly stable applications that meet business needs.The RoleIn this role, you will be working with a team of technologists passionate about promoting testing practices, implementing test automation and executing testing with development and business partners!<ul><li>Review test strategies with stakeholders and ensure that all the various kinds of testing like unit, functional, performance, acceptance etc. are getting covered.</li><li>Developing and maintaining automated suites/Frameworks of tests to assess product quality and release readiness</li><li>Conduct manual testing</li><li>Train squads on test management</li></ul>The Expertise You Have<ul><li>8+ years of software product experience working on commercially available software</li><li>5+ years of relevant technical experience and experience in test automation</li><li>Experience creating, maintaining and enforcing the overall program test plan with stakeholders based on evolving schedules and timelines</li><li>Ensuring that all the various kinds of testing like unit, functional, performance, acceptance etc. are getting covered.</li><li>Experience reporting on the test progress, the product quality status and overall test results to initiative stakeholders</li><li>Challenge the team continuously to move towards automation for all daily works</li><li>Financial services and Agile/ Scrum experience</li><li>Bachelor’s degree or greater is required</li></ul>The Skills You Bring<ul><li>Excellent communication skills</li><li>Ability to drive the test automation strategy within the team</li><li>Hands on experience with crafting and maintaining testing frameworks like Junit, Cucumber, Fitnesse</li><li>Intermediate Java skills</li><li>Good understanding of UI &amp; API testing</li><li>SQL skills is a must</li><li>Data analysis and technical troubleshooting</li></ul>The Value You Bring<ul><li>Create efficiencies in testing that increase agility and time to deliver business value</li><li>Drive a strong quality practices and influence the Squad to focus on quality in each sprint</li><li>Continuously focus on improving stability and resiliency of critical business processes and applications</li></ul>The TeamIn FFIO Test Engineering Chapter, we work in partnership with squad leaders and squad members that align to FFIO Tribes to promote testing practices, implement test automation and execute testing in support of technology-based initiatives.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Software Engineer

<h3>Job Description:</h3>The PositionThe Workplace Investing Risk Manager supports general risk oversight for the Workplace Investing. You will support businesses within Workplace Investing across different products and programs by efficiently and effectively assessing and documenting risks and controls through proactive risk assessments and readiness assessments. In addition to proactive risk assessments and readiness assessments there be strong focus on managing risk incidents, including the use of qualitative and quantitative measures to determine control effectiveness and identifying areas to strengthen controls to prevent risk.This role will analyze data and controls to identify and measure risks, perform targeted risk assessments, and use data visualization tools to aid identification of Workplace Investing risk. To successfully execute these responsibilities, the candidate will have experience managing projects and using influencing skills to achieve goals. The ideal candidate will have a demonstrated commitment and passion for risk management and will be a critical thinker with strong analytical skills who is able to prioritize and manage multiple projects and deliver high-quality work. This role requires someone who is hard working, results oriented and eager to learn. Prior Workplace Investing experience in Operational roles is preferred.Job Profile SummaryProvides independent and objective risk management services, builds and sustains effective work relationships with stakeholders, and enhances business performance through effective and efficient risk identification, mitigation, and proactive management. They drive team objectives through:<ul><li>Independently leading and overseeing complex projects, risk program activities, such as the timely completion of high-quality risk assessments and control testing.</li><li>Leading team projects, risk programs, and participating in cross-BU initiatives.</li><li>Partnering with Business Unit leaders to prioritize initiatives and remediation efforts as needed</li><li>Focusing on process improvement and increased usage of data analytics and automation</li><li>Deepening business domain knowledge and expanding scope to support new products and initiatives.</li><li>Building relationship with business partners.</li></ul>Responsibilities<ul><li>Apply deep knowledge of Fidelity’s Risk Management framework.</li><li>Work with business partners to identify, refine, and document risks &amp; controls</li><li>Coordinate efforts with Technology &amp; Product agile teams and oversee risk tool work through testing and implementation.</li><li>Provide daily support and complex problem resolution management for Business Units</li><li>Provide guidance to team members</li><li>Proactively address concerns or roadblocks during assessments.</li><li>Create and present regular and ad hoc status reports, dashboards, and Business-specific metrics</li><li>Review, analyze, and recommend monitoring routines and KRIs as needed</li></ul>The Skills You Bring<ul><li>You demonstrate risk management knowledge and experience, including risk assessment and control evaluation</li><li>You demonstrate data analytics skills with experience with data analytics tools</li><li>You communicate clearly, concisely, and have the ability to influence others via written and/or verbal communication</li><li>You can demonstrate critical thinking and approach work with an objective point of view</li><li>You are comfortable working in a fast-paced environment and owning multiple initiatives simultaneously and show the ability to shift focus as needed based on the changing risk environment</li></ul>The Expertise You Have<ul><li>Bachelor’s degree preferred</li><li>Prior 10+ years of relevant experience in financial services, risk management, audit, or compliance</li><li>Deep understanding of risks and controls, ability to develop frameworks and standards, and document strong control statements</li><li>Strong knowledge of various risk programs, risk management practices and frameworks</li><li>Leader with ability to navigate and influence across the organization</li><li>Strong analytical and problem-solving skills evidencing the ability to think and act strategically</li><li>Data Analytics technical skills such as high proficiency with Excel, Power BI, Alteryx, etc..</li><li>Shown success in collaborative leadership and working with executive leaders and internal business partners</li><li>Excellent communication skills, including creating PowerPoint presentations and taking large volumes and/or complex information and presenting is a way that is easy to understand </li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamWorkplace Investing Risk, part of Fidelity’s Legal, Compliance and Risk organization (LRC) provides direction to management and business units by proactively identifying and monitoring risks to protect the interests of the firm, clients, and associates. To execute this goal, the WI Risk Team is responsible for identifying, analyzing, aggregating, and reporting on significant and emerging risks to assist management in improving their controls and processes. Additionally, the team is involved with escalation and oversight of incidents occurring within WI and ensuring appropriate remediation efforts have been documented and completed.<h3>Certifications:</h3><h3>Category:</h3>RiskMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Risk Manager

<h3>Job Description:</h3>The RoleDirector, Asset Management Risk – Resiliency &amp; Operational Risk StrategyA strategic leadership role shaping the resiliency, governance, and risk posture of Fidelity’s global Asset Management organization.We are seeking a Director of Asset Management Risk to lead a critical and highly visible function responsible for advancing the resiliency, continuity, and operational risk capabilities across Fidelity’s Asset Management (AM) business. This is a unique opportunity for a seasoned risk leader to influence enterprise‑wide strategy, elevate risk maturity, and guide the organization through a complex and rapidly evolving risk landscape.In this role, you will bring thought leadership, strategic insight, and strong collaboration skills to help the organization anticipate risks, strengthen controls, and enhance preparedness for business and technology disruptions. You’ll work across trading, technology, operations, investment teams, and enterprise partners—positioning this role at the center of AM’s operational and strategic ecosystem.The OpportunityAs Director, you will:<ul><li>Set direction for AM’s resiliency and continuity strategy, ensuring alignment with enterprise standards while tailoring approaches to the unique needs of our global investment business.</li><li>Provide senior‑level risk advisory support on assessments, governance, issue escalation, program enhancements, and emerging threat analysis.</li><li>Lead a disciplined approach to continuity planning, crisis readiness, and recovery strategy, ensuring AM is positioned to operate effectively during and after disruptive events.</li><li>Oversee testing and validation of AM’s technology and vendor resiliency programs, partnering closely with Fidelity’s enterprise technology teams.</li><li>Direct the review and governance of information barriers and control frameworks across business units.</li><li>Drive a data‑driven approach to risk identification and decision‑making through automated workflows, dashboards, predictive analytics, and leading risk indicators.</li><li>Represent AM Risk in enterprise working groups, governance forums, and key senior‑leadership discussions.</li></ul>This role offers substantial exposure to senior executives, opportunities to influence enterprise risk posture, and the ability to shape the long‑term resiliency and operational strategy for the Asset Management business.What Makes This Role Exciting<ul><li>Enterprise Impact: Your strategies will directly influence how Asset Management prepares for, responds to, and recovers from operational and technology risks.</li><li>Strategic Leadership: You’ll shape the future of resiliency practices and advance AM’s operational risk maturity.</li><li>Cross‑Functional Influence: You’ll work across the entire business—trading, technology, operations, investments, data analytics, compliance, and enterprise partners.</li><li>Innovation Opportunity: Drive adoption of advanced analytics, automation, and modern resiliency engineering practices, including cloud‑based (AWS) resiliency.</li><li>Executive Visibility: Present insights, recommendations, and risk intelligence to senior leaders across AM and the enterprise.</li><li>Career Acceleration: This role positions you as a trusted advisor, thought leader, and enterprise‑wide influencer in a domain that is increasingly critical to financial services.</li></ul>The Expertise You Bring<ul><li>Bachelor’s degree preferred</li><li>Extensive experience in operational risk, business resiliency, technology risk, or related leadership roles</li><li>Strong command of data analysis</li><li>Deep understanding of continuity planning, technology recovery, and cloud resiliency practices</li><li>Experience advising senior leaders and influencing risk‑related decisions</li><li>Familiarity with Asset Management or Investment Management tech and operations</li></ul>The Skills You Bring<ul><li>Proven leadership experience driving risk or resiliency programs at scale</li><li>Ability to translate complex risks into actionable insights for senior leaders</li><li>Excellence in executive‑level communication, presentation, and stakeholder engagement</li><li>Ability to build consensus and influence across diverse business and tech teams</li><li>Strong project and program management discipline</li><li>Demonstrated ability to design metrics, dashboards, and leading indicators that inform strategic decisions</li><li>Strong judgment, critical thinking, and problem‑solving skills in time‑sensitive environments</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamAsset Management Risk provides strategic direction and risk intelligence to leaders across Fidelity’s AM business. We proactively identify, analyze, and monitor risks to safeguard the interests of the firm, clients, and associates. By partnering with business and technology leaders, we strengthen controls, streamline processes, and elevate the resiliency and stability of the organization. As a director on our team, you will play a key leadership role in driving a more resilient and risk‑aware Asset Management organization.The base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Risk

Director, Risk

<h3>Job Description:</h3>Fidelity’s Risk and Control (FRC) team is seeking a hardworking, driven, and experienced risk professional to join our efforts in the fight against fraud. The Director, Fraud Governance will lead assessments of new business products and modifications to existing offerings to evaluate potential fraud risks. This role is highly collaborative and cross-functional, engaging with all lines of business—including Brokerage and Wealth, FI/FBOT, Fidelity Digital Assets, Workplace Investing, Green Pier, Enterprise Cybersecurity, and the Second and Third Lines of Defense, among others.<h3>AS DIRECTOR, FRAUD GOVERNANCE, YOU WILL BE RESPONSIBLE FOR:</h3><ul><li>Coordinating evaluations of new business offerings and changes to existing products to assess potential fraud risks.</li><li>Communicating, negotiating, and influencing business partners to ensure appropriate risk controls are in place.</li><li>Maintaining relationships with key stakeholders and continuously reviewing and enhancing the fraud governance framework.</li></ul><h3>THE EXPERTISE YOU HAVE</h3><ul><li>Strong communication, influence, negotiation, and conflict resolution skills. Able to anticipate change and respond with a positive attitude and decisive action.</li><li>Ability to lead teams and confidently share your perspective with senior management.</li><li>A commitment to continuous learning and staying current in an evolving product landscape.</li><li>Experience identifying and assessing fraud risks across business units and implementing action plans, policies, and procedural changes to mitigate those risk is preferred.</li><li>Proven ability to track and manage action plans to ensure timely and appropriate remediation of findings.</li></ul><h3>THE SKILLS YOU BRING</h3><ul><li>Bachelor’s degree or equivalent experience</li><li>Experience in program and/or product management</li><li>Strong analytical and problem-solving skills</li><li>Ability to manage multiple responsibilities in a dynamic environment</li><li>Execution-focused mindset with the ability to identify, communicate, and remove obstacles to progress</li><li>Deep understanding of internal processes and controls, and a comprehensive grasp of risk functions</li><li>Demonstrated ability to build and maintain collaborative relationships across teams</li><li>Passion for solving complex problems, comfort with ambiguity, and ability to develop innovative risk mitigation strategies using advanced analytical thinking</li><li>Operational and technological orientation, with the ability to support control analysis, development, and monitoring</li><li>Ability to lead multiple projects simultaneously and perform under pressure to meet tight deadlines</li><li>Excellent verbal and written communication skills, with the ability to present recommendations to business partners and senior leadership</li><li>Advanced proficiency with word processing, spreadsheets, process flow tools, and presentation software</li><li>Familiarity with governance, risk, and compliance (GRC) tools such as Archer is preferred</li><li>Proficiency in conducting in-depth fraud risk assessments, including documenting controls, identifying gaps, creating process flows, and recommending improvements is preferred</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

615 Full Time Jobs in Roanoke, TX, USA