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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking an upbeat, self-motivated colleague to join our dynamic outbound sales team. As a Tele Sales Consultant, you will build relationships with Business Card Members and recommend American Express solutions based on their needs.The primary focus of the Tele Sales Consultant is to use inside sales to acquire new commercial customers with annual company revenues of $500,000 to $10 million via phone-based selling. The ideal candidate will have the tenacity and endurance to call potential customers using consultative selling skills to provide business solutions to our prospects through the American Express business suite of products.&nbsp;The Tele Sales Consultant must have a discerning eye for business, great executive presence,&nbsp;and interest in continued career growth.&nbsp;Responsibilities:<ul><li>Make outbound calls to contact business owners with annual company revenues of $500k to $10M, using target lists provided by American Express.</li><li>Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.</li><li>Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products.&nbsp;</li><li>Effectively lead pipeline of prospective customers.&nbsp;</li><li>Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.</li><li>Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.</li><li>Champion of and for compliance within US SME and GCS.Qualifications:&nbsp;</li><li>Inside Sales experience conducting outbound sales calls.</li><li>Experience in a cold-calling environment a plus.</li><li>Consistent record of growing and maintaining business relationships.</li><li>Experience in a&nbsp;highly regulated&nbsp;industry.</li><li>Financial and business acumen.</li><li>Knowledge of the various sales cycles and stages.</li><li>Navigating through multiple digital platforms and web-based tools.</li><li>Active listening skills and a consultative approach to client conversations.</li><li>Strong phone skills with the ability to adapt a message to multiple audiences at various levels.</li></ul>Salary Range: $20.00 to $33.05 hourly + sales incentive + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Tele Sales Consultant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The&nbsp;Global Advertising and Brand Management (GABM)&nbsp;team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. OnBrand – American Express’ In-House Creative agency – sits within GABM. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Director of Creative Strategy will play a pivotal role in driving creative innovation for our in-house agency. This leader will uncover actionable insights, define creative territories, and craft strategies that enable American Express to connect meaningfully with Card Members and prospects. They will lead a team of creative strategists to deliver strategic work that fuels cutting-edge digital campaigns and connected customer experiences, specifically across American Express consumer products, benefits, and services.The ideal candidate will bring a relentless curiosity for creative, cultural, and digital trends, along with a drive to uncover opportunities in emerging platforms. They will have the unique ability to analyze and transform data and insights into actionable creative briefs that lead to best-in-class creative solutions for our marketing partners. Responsibilities:<ul><li>Oversee, manage, and resource a dedicated team of (4) full-time creative strategists, fostering their growth and success.</li><li>Lead the development and execution of innovative digital, channel, and content strategies across platforms and customer touchpoints, including 360 campaigns, social, video, and emerging technologies.</li><li>Translate business priorities into clear, actionable briefs that inspire impactful work</li><li>Partner with fellow Creative Strategy Director in B2B to establish team vision, best practices, and scalable processes</li><li>Collaborate with inter-agency teams (Account, PM, Creative) to ensure excellence throughout the project lifecycle</li><li>Build strong relationships and trust with product and marketing partners, influencing long-term marketing roadmaps.</li><li>Work with enterprise insights team to harness customer research, competitive analysis, category trends, and consumer behavior to guide strategy development</li><li>Partner with enterprise digital teams across analytics, SEO, and marketing platforms to design seamless, connected digital customer journeys</li><li>Confidently present and advocate for clear creative visions and strategies to internal and external stakeholders, including senior leadership</li></ul>Qualifications:<ul><li>10+ years of experience at a full-service digital creative agency (or equivalent).</li><li>4+ years of experience directly managing a team and leading creative strategy for complex, multi-channel marketing campaigns.</li><li>Skilled at leading and inspiring cross-functional teams, cultivating collaboration, and encouraging courageous creativity.</li><li>Proven track record of strategic leadership in digital creative strategy, with expertise in leveraging technology, platforms, and emerging trends</li><li>Exceptional communication and presentation skills, capable of simplifying and articulating complex concepts and strategies</li><li>Ability to excel in dynamic environment, leading many concurrent projects across teams</li><li>Understanding of data analysis, SEO, and content management systems enabling connected customer journeys</li><li>Advanced proficiency using Microsoft tools, especially PowerPoint and Excel.</li></ul>Requirements<ul><li>Case studies/portfolio demonstrating ability to lead development of effective creative strategies leveraged across platforms, channels, and customer touchpoints</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director of Creative Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Department:The Network &amp; Acquiring Solutions team at American Express powers global payments, working across business units and with key industry stakeholders. We tackle critical challenges like securing online transactions and driving innovation in payment solutions.The Network &amp; Acquirer Solutions team is modernizing our payments network with products like Debit, QR, Tokenization and Account to Account payments, enabling expansion into new markets, customer acquisition, and regulatory compliance.Role Overview:As a Business Architecture Senior Manager for Network and Acquirer Solutions you will define the future business capabilities of the Payments Network in GMNS. You’ll work with business partners to understand strategic goals, analyze the associated business capabilities, and determine opportunities for re-use or transformation. You’ll solve complex problems, assess alternative solutions, and design innovative deliverables that align with strategic goals. You’ll also build relationships across teams, influence stakeholders, and present insights to senior leadership.Key Responsibilities:·Collaborate with business partners to define scope, value, and strategic alignment of priorities.·Lead transformational initiatives, enhancing and introducing new network capabilities.·Present complex ideas clearly to senior leadership.·Provide consultancy on network ecosystems, capabilities, and discovery best practices.·Deliver solutions with business and technology partners.Qualifications:·Strong strategic thinking and problem-solving skills.·Business Process Modelling, data &amp; insight analysis·Excellent communication and ability to elicit and translate business needs into technical requirements·Strong analytical skills with the ability to clearly articulate complexities·Strong collaboration, presentation and influencing skills·Proven experience driving results in a global environment·Experience in business architecture, business transformation and Agile frameworks would be preferred.·Payments industry and Business Architecture experience is preferred but not essential.Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:·Competitive base salaries&nbsp;·Bonus incentives&nbsp;·6% Company Match on retirement savings plan&nbsp;·Free financial coaching and financial well-being support&nbsp;·Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;·Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;·20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;·Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;·Free and confidential counseling support through our Healthy Minds program&nbsp;·Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Business Architecture Senior Manager

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>&nbsp;Advance adoption of Amex debit capabilities</li><li>Develop thorough documentation regarding adoption dependencies and operationally sustainable processes to ensure consistent results</li><li>Manage adoption validation process</li><li>Create and expand relationships with key external debit partners</li><li>&nbsp;Collaborate broadly, sharing thought-leadership regarding US debit norms, roadmap and interoperability considerations</li><li>&nbsp;&nbsp;Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams</li><li>&nbsp;Maintain current knowledge about the payment services industry, debit and U.S. market trends, new &amp; existing technologies, products &amp; services</li></ul>Minimum Qualifications<ul><li>1+ year experience in the processing, acquiring, and routing of U.S. debit cards</li><li>Sound analytical, problem-solving, data analysis, and project management skills</li><li>Strong work ethic and organizational ability, with high level of intellectual curiosity, initiative, drive, and attention to detail</li><li>Demonstrated ability to guide, contribute, and execute strategies to deliver outcomes aligned to business goals in matrixed organizations</li><li>Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners</li><li>Track record of leading through change, leading and producing results with or without authority.</li><li>Excellent communication and interpersonal skills, with the ability to articulate and illustrate complex issues in a simple, non-technical manner.</li><li>Potential travel required within U.S. (~10%)</li><li>Bachelor’s degree or equivalent industry experience required.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst - Payments Consulting- US Debit

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;How will you make an impact in this role?The&nbsp;newly formed Enterprise Technology Services (ETS) Risk &amp; Control Lead, Enterprise &amp; Digital Platforms and Risk Reduction team is dedicated to driving effective Operational Risk strategies as the Enterprise transforms to strengthen our Risk Management programs, pillars and enablement functions.&nbsp;&nbsp;As part of this transformation, the Manager, Issues, Events &amp; Remediation will play a critical role supporting either the Global Loyalty &amp; Benefits or Global Accounts Receivable and Banking &amp; Payments teams. This role is accountable for managing the end-to-end inventory of Issues, Events, and Remediation, ensuring efficient execution, data quality, and stakeholder transparency.This role will combine strong operational execution with strategic insight—driving clarity, accountability, and continuous improvement across a complex, cross-functional risk landscape.The Manager, Issues, Events &amp; Remediation will:<ul><li>Own and oversee the end-to-end lifecycle of Issues, Events, and/or Remediation activities following the identification of a problem or control breakdown.&nbsp;Accountable for running the day-to-day activities associated with the Enterprise-wide refreshed framework, ensuring timely delivery against critical milestones and process steps.</li><li>Improve data integrity through implementing effective processes to track, update, and validate inventory data, reducing rework and the need for repeated quality assurance checks</li></ul><ul><li>Establish and maintain standards to ensure inventory documentation meets enterprise policies and audit requirements, promote transparency, and elevate control quality by advising owning teams on effective control enhancements.</li><li>Conduct robust root cause and thematic analysis to identify recurring issues, systemic risks, and opportunities for process and control improvement.</li><li>Embed accountability by developing transparent workflows, escalation mechanisms, and clear ownership across teams and partners. Adopting agile best practices and effective ways of working to communicate and collaborate with owning teams for their inventory.</li><li>Deliver concise, data-driven reporting and insights that influence decision-making and drive timely, effective outcomes.</li><li>Engage proactively with senior leaders, business unit heads, and risk partners to provide clear updates on issue status, trends, and upcoming activities.</li><li>Build strong, trusted relationships across business and technology partners to ensure shared understanding of actions, timelines, and expectations.</li></ul><ul><li>Provide subject matter expertise in operational control design, validation, and enhancement to strengthen the enterprise’s risk posture. Achieved by learning and leveraging the domain level Risk &amp; Control Self Assessments (RCSAs), or prior Process Risk Self Assessments (PRSAs).</li><li>Collaborate with owning and accountable teams to ensure control improvements are effective and aligned with enterprise risk appetite.</li><li>Drive continuous improvement by embedding lessons learned into future risk management practices and operational processes.</li></ul>Required Qualifications<ul><li>3+ years of experience in operational risk management, internal audit, or a related control function.</li><li>Strong project management or agile methodologies, mature prioritization ability, with effective organizational skills to enable simultaneous management of multiple complex issues.</li><li>Proven ability to communicate with and influence senior leadership, providing clarity on issues, progress, and key decisions.</li><li>Demonstrated experience in data management and quality control, ensuring accuracy and reliability of operational risk inventory.</li><li>Strong analytical, root cause, and thematic problem-solving skills with the ability to identify patterns and drive sustainable solutions.</li><li>Solid understanding of operational control frameworks, governance practices, risk mitigation techniques, and ability to review application and process level controls.</li><li>Strong business acumen with the ability to quickly understand and synthesize business needs.</li></ul>Preferred&nbsp;Qualifications<ul><li>Bachelor’s degree in finance, Business, Risk Management, or related field (advanced degrees or certifications such as MBA, CPA, or CRISC are advantageous).</li><li>Experience in financial services or other highly regulated industries.</li><li>Experience in financial services or other highly regulated industries.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager, Issues, Events & Remediation Enterprise Platforms

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Director &amp; Counsel – Amex Digital LabsWhere great legal minds influence business strategy.Our mission is to protect and strengthen American Express through legal expertise and strategic advice that helps our business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services. Given the dynamic nature of the global payments industry and the valued partnership between our team and the business, we see it as imperative to attract and develop talented people by:<ul><li>Providing rich work experiences and opportunities for professional development</li><li>Recognizing and rewarding those who drive and deliver results</li><li>Respecting and valuing diversity, integrity, and personal accountability</li></ul>The U.S. Consumer, Digital Labs and Strategic Partnerships team of the General Counsel’s Organization is seeking a Director &amp; Counsel attorney to provide legal and strategic counsel to the Digital Labs Agentic Strategy &amp; Partnerships team within Amex Digital Labs, a team focused on leading the strategy and execution of America Express’ initiatives, partnerships and products in agentic commerce.&nbsp;&nbsp;This is a role that requires intensive partnership with business colleagues and other stakeholders.Role &amp; Responsibilities:Help propel your team and its business partners to success.Here’s just some of what you’ll do in this role:<ul><li>Provide primary legal and strategic support to the Digital Labs team leading the evaluation and execution of the enterprise agentic commerce strategy</li><li>Be a thought leader on the evolving agentic and payments landscapes and help evolve the enterprise position on legal issues presented by agentic commerce, including refinement of enterprise policies and procedures</li><li>Counsel on the development of innovative products based on the enterprise agentic commerce strategy, working within a highly seasoned and collaborative team of lawyers and legal managers</li><li>Negotiate, draft, and provide ongoing support of agreements with agentic partners, working in close collaboration with legal and business colleagues</li><li>Partner closely with business colleagues to support the exploration and evaluation of potential partnership integrations and pilots, understand their concerns and challenges, and use your creativity and practical problem solving to quickly action solutions&nbsp;</li><li>Provide guidance on a broad range of legal, strategic, risk and policy matters, as well as relationship management and operational process questions, all within a dynamic business and regulatory environment</li><li>Engage in ongoing cross-functional collaboration to address privacy, consumer protection, compliance, bank regulatory, intellectual property, data security, data strategy and other issues to harness relevant expertise and ensure maximally effective support across all matters</li><li>Help identify and implement process improvements to streamline contracting and related business operations and to reduce operational and legal/regulatory risk</li><li>Engage in strategic projects to advance cutting-edge business opportunities and help mitigate strategic threats</li><li>Develop strategic partnerships across various business unit teams and control groups through relationship-building and effective communication</li></ul>Are you ready for the challenge?Minimum qualifications:<ul><li>Bachelor’s degree &amp; J.D.</li><li>Admitted to New York Bar or eligibility to do so</li><li>6+ years of relevant legal experience in a law firm and/or in-house corporate legal environment</li><li>Extensive experience drafting, negotiating and reviewing complex commercial agreements</li><li>Substantial experience advising on new product development</li></ul>Preferred qualifications:<ul><li>Strong analytical and problem-solving skills</li><li>Experience with (or strong interest in) digital ecosystems, data and technologies (including generative AI)</li><li>Passion for generating creative and innovative solutions to novel issues</li><li>Proven ability to communicate complex issues clearly and persuasively, in both written and oral format</li><li>Excellent collaboration, interpersonal and teamwork skills; ability to build relationships and partner with others to drive results</li><li>Capacity to be agile and pivot appropriately when presented with new information or evolving circumstances</li><li>Ability to understand and integrate details of the business operational environment in providing legal/policy advice</li><li>Ability to interact effectively at all levels of the organization and with external constituencies, and to drive consensus and exert influence in a cross-functional environment</li><li>Self-motivated, high level of personal energy and commitment</li><li>Strong leadership skills and strong customer focus</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director & Counsel – Amex Digital Labs

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.GMNS is looking for an experienced Sr. Manager– Financial Crimes to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies. &nbsp;This role will lead the execution of financial crime risk management within the business unit and is accountable for ensuring the business maintains a strong control environment to prevent, detect, and respond to financial crimes—including anti-money laundering (AML), sanctions, fraud, and anti-bribery and corruption (ABC). The ideal candidate brings deep subject matter expertise and a pragmatic, partnership-driven approach to risk management.The Senior Manager–Financial Crimes will:<ul><li>Consult on the design and implementation of controls tailored to specialized risk areas including Financial Crime and Compliance, with input in broader areas of operational risk</li><li>Ensure all activities &amp; guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams</li><li>Comply with enterprise policies and programs pertaining to specific risk types (e.g., Conduct Risk Management policy), and support with design/ enhancement of BU procedures /standards</li><li>Maintain awareness and understanding of emerging trends, best practices, and regulatory updates relevant to operational risks and share this with BU process owners</li><li>Support with the design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS</li></ul>Key Responsibilities:<ul><li>Develop and maintain financial crimes risk assessments and controls aligned with enterprise policy and regulatory expectations.</li><li>Partner with business leadership to embed financial crime risk management into day-to-day operations, new product development, and client onboarding.</li><li>Lead or support investigations of suspicious activity, coordinating with AML and fraud investigation teams.</li><li>Monitor and report on financial crimes risk indicators, emerging threats, and control effectiveness to business and risk leadership.</li><li>Escalate and remediate control issues or potential violations in partnership with compliance, legal, and audit functions.</li><li>Support internal and regulatory exams, audits, and inquiries related to financial crimes.</li><li>Coordinate financial crimes training and awareness programs for front-line staff.</li><li>Maintain detailed documentation and records to demonstrate compliance with regulatory and internal standards.</li></ul>Minimum Qualifications:<ul><li>5+ years of experience in AML, financial crimes compliance, fraud risk, or business risk roles within a financial institution.</li><li>Strong understanding of BSA/AML, OFAC, and anti-bribery and corruption regulations.</li><li>Proven ability to assess risk, implement controls, and collaborate across functions.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in finance, criminal justice, business administration, or a related field.</li><li>CAMS, CFE, or similar professional certification.</li><li>Experience working in a first line of defense or business control function.</li><li>Familiarity with customer risk rating, transaction monitoring, and suspicious activity reporting processes.</li></ul>Skills &amp; Competencies:<ul><li>Strong analytical and problem-solving skills.</li><li>Excellent written and verbal communication abilities.</li><li>Sound judgment and decision-making under pressure.</li><li>Ability to influence and educate business partners on risk concepts.</li><li>Skilled in project management and working in a matrixed organization.Guardian&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Senior Manager-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. This position is responsible for administrative support for two Vice Presidents within the US Consumer Marketing (USCM) team. It is a dynamic, high-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of business partners. &nbsp;The ideal candidate must be seasoned and experienced in handling a wide range of administrative related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position.Day to day responsibilities include, but are not limited to:<ul><li>Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones</li><li>Calendar management, including scheduling meetings with various colleagues internally and externally</li><li>Coordinating logistics for meetings, including scheduling of conference rooms and technology support as required</li><li>Preparing, reviewing, and processing expense reports, and managing expense report approvals, in line with company T&amp;E policy and budget</li><li>Assisting with timekeeping and payroll duties</li><li>Providing coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave</li><li>Managing organization charts and team rosters</li><li>Booking and coordinating travel arrangements including air and hotel bookings</li><li>Supporting the scheduling and coordination of events, including room booking, catering, etc.</li><li>Supporting team administration including job postings, on boarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate&nbsp;</li><li>Processing of requisitions and other invoices, ordering supplies and managing ticket requests</li></ul>Minimum Qualifications:<ul><li>Positive attitude, solutions-oriented demeanor, and reliable</li><li>Exceptional organizational, administrative, and interpersonal skills</li><li>Keen attention to detail and a sense of urgency in execution and follow-up</li><li>Ability to prioritize multiple tasks and work autonomously with minimal guidance</li><li>Strong integrity and ability to handle confidential / sensitive information with discretion</li><li>Strong written and verbal communication skills</li><li>Proficiency in Microsoft Outlook and Office, including Word, PowerPoint and Excel</li><li>Minimum 3-5 years of experience supporting executives with complex calendars and travel</li></ul>Salary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Executive Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Sr. Manager API Product Management will support the growing API Strategy across Global Merchant and Network Services. APIs are foundational to how American Express integrates with our partners and this role will play a pivotal role in defining the driving capabilities, governance and customer experience related to our API products. An effective API Product Manager acts as a liaison between technical teams and business stakeholders, ensuring that APIs are aligned with organizational objectives and deliver value to partners. Additionally, they are responsible for overseeing and implementing integration layer capabilities that facilitate secure, scalable, and efficient external integrations.Key ResponsibilitiesProduct Management of API Integration Capabilities<ul><li>Define, prioritize, and manage the roadmap for API integration capabilities (e.g., routing, resiliency, common services, cross-domain integrations).</li></ul><ul><li>Translate business deliverables and partner requirements into technically grounded product requirements.</li></ul><ul><li>Ensure APIs and integration services deliver measurable value aligned to strategic goals.</li></ul>Collaboration with Technology Teams<ul><li>Partner with engineering to guide the build of integration patterns, ensuring adherence to design standards, frameworks, and security protocols.</li></ul><ul><li>Provide clear requirements and acceptance criteria, ensuring delivery timelines meet business commitments.</li></ul><ul><li>Connect business stakeholders to technical design decisions, ensuring clarity on trade-offs, sequencing, and expected outcomes.</li></ul>Technical &amp; Governance Leadership<ul><li>Apply deep knowledge of API design principles (REST, async/event-driven), authentication mechanisms (OAuth2.0, mTLS), versioning, and lifecycle management.</li></ul><ul><li>Define and enforce standards for consistency, interoperability, and scalability across APIs.</li></ul><ul><li>Ensure orchestration services incorporate observability, performance monitoring, and resiliency mechanisms.</li></ul>Business Alignment &amp; Stakeholder Management<ul><li>Work with internal product owners, external-facing teams, and partner managers to align API delivery with customer and partner integration needs.</li></ul><ul><li>Define KPIs and success metrics to measure impact of orchestration capabilities on adoption, performance, and business value.</li></ul><ul><li>Serve as a bridge between technical design and business strategy, ensuring API capabilities are positioned as enablers of growth.</li></ul>Qualifications/We’re interested in hearing from people who have:Technical Fluency<ul><li>Strong understanding of API frameworks, design standards, and authentication mechanisms.</li></ul><ul><li>Experience with API orchestration/integration patterns, resiliency (canary, blue/green, circuit breakers), and lifecycle/versioning management.</li></ul><ul><li>Familiarity with observability tools, logging, and monitoring for APIs.</li></ul>Product Management Expertise<ul><li>Proven ability to own a product roadmap, manage a backlog, and translate business goals into technical deliverables.</li></ul><ul><li>Experience defining KPIs to measure success of technical capabilities against business outcomes.</li></ul>Leadership &amp; Collaboration<ul><li>Strong ability to align technology teams and business stakeholders around shared objectives.</li></ul><ul><li>Excellent communication skills to explain technical concepts to business leaders and business priorities to engineers.</li></ul><ul><li>Track record of influencing without direct authority in a complex enterprise environment.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager – API Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex,&nbsp;you'll&nbsp;experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp; Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences. OnBrand is American Express’ In-House Creative agency, our agency is on journey for an exciting expansion. Our ambition is “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Executive Assistant will provide administrative support to the VP OnBrand - Account Management and the VP OnBrand – Head of Creative Design and Content Production, both based in New York. Candidates must be willing to work in the New York office at least 3 days per week. They must exercise considerable discretion and good judgment, as well as ability to interface and work with senior level business leaders and their offices. The ideal candidate must be experienced in handling a wide range of administrative tasks and be able to work independently and confidently under pressure. Enthusiasm in learning about the team’s work and interest in participating in team projects a plus.This individual will support enabling strategic and creative elements of the agency, but also playing a critical role to attract, retain and develop best-in-industry agency talent and build a culture delivering transformative work. Responsibilities:<ul><li>Organizing and proactively maintaining calendars, including scheduling meetings across multiple time-zones, using a high level of tact and integrity</li><li>Assisting the VPs with appropriate email delegation, booking meetings, and reacting and prioritizing what is important and urgent. Acknowledging receipt/replies on behalf of, etc.</li><li>Coordinating with OnBrand chief of staff to support team collaboration and culture development</li><li>Coordinating conferences and staff meetings, including room booking, catering, security etc.</li><li>Coordinating travel arrangements and logistics (hotel, rental car, and other travel-related needs)</li><li>Processing monthly expense reports and reviewing expense reports for approval</li><li>Assisting with on and off boarding and new employee logistics</li><li>Tracking and approving timekeeping for team</li><li>Managing the procurement of office supplies and other departmental needs</li><li>Providing coverage for other team-based Executive/Administrative Assistants that are on PTO or sick leave</li><li>Supporting ad hoc project work as directed by leadership</li></ul>Minimum Qualifications<ul><li>High level of integrity required for handling sensitive and confidential information</li><li>High energy, proactive, positive attitude, and ability to prioritize and work on own initiative</li><li>Strong interpersonal, relationship and networking skills to build and maintain effective professional relationships across all areas of the organization</li><li>Previous executive administrative support experience within a large organization</li><li>Experience in handling a wide range of administrative-related tasks, organizing large meetings across time zones and arranging global travel</li><li>Highly organized with an ability to demonstrate keen attention to details, adaptability, flexibility, resourcefulness and efficiency</li><li>Demonstrated ability to act diplomatically and respectfully when communicating with key internal and external customers and individuals of varying levels</li><li>Demonstrated ability to take the initiative to spot problems before they arise, find solutions, and provide timely follow-through on projects</li><li>Demonstrated ability to work with a sense of urgency and under pressure, as needed to handle multiple tasks and prioritize effectively</li><li>Strong proficiency with MS Office, including Word, Excel, PowerPoint and Outlook required</li><li>Experience with Ariba, Concur and HR payroll systems preferred</li><li>Excellent written and verbal communication skills</li><li>Commitment to ongoing learning and development</li><li>Bachelor's degree preferred</li></ul>Salary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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