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<p><strong>Palm Springs, CA – Seeking Entry Level Scribe</strong></p><p><strong>Gain Experience Working Side-By-Side With Frontline Physicians</strong></p><p>As part of our Medical Scribe program, you play a vital role in supporting physicians and health care providers while gaining first-hand knowledge and practical experience in the field. At Vituity we know the impact you can have.</p><p><strong>Join the Vituity Team.</strong> At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.</p><p><strong>Vituity Locations:</strong> Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. As part of the Vituity Scribe Program, there are multiple opportunities to fit your needs, including gaining experience in units such as the Emergency Department, Intensivist Care, Telemetry and Medical-Surgical.</p><p><strong>The Opportunity</strong></p><ul><li>Firsthand exposure to a clinical setting for undergraduates or post-baccalaureate students pursuing a career in healthcare.</li><li>Great opportunity for students taking time off before Medical, PA or NP school.</li><li>Scribe hours are counted towards clinical training for most PA and medical school programs.</li><li>Work one-on-one with physicians and other health care providers. Become proficient in medical terminology and put you a few steps ahead of someone else that is entering the same program as you and has not had this experience.</li><li>Outstanding networking and resume building opportunities.</li><li>Connect with our scribe alumni for mentorship opportunities.</li><li>Completion of scribe application test is required – if applying to more than one scribe position, you are not required to take the eSkill assessment test beyond the first time, unless wanting a better score from your first time.</li><li>If the site you are applying for is hiring, you will be contacted by a recruiter only if your skills and experience best match the requirements of the current job opportunity.</li><li>Due to the high volume of applicants, we are not able to respond to phone inquiries regarding application status at this time.</li></ul><p><strong>Required Experience and Competencies</strong></p><ul><li>Responsible and mature demeanor with a passion for medicine.</li><li>Strong writing skills.</li><li>Quick and accurate typing speed.</li><li>Experience with medical terminology, human anatomy and human physiology is preferred.</li><li>Each scribe works 2-3 shifts per week (including weekends and a holiday).</li><li>Ability to stand, walk and follow a physician for extended periods of time.</li><li>Ability to work in a stressful and fast paced environment.</li><li>1 year commitment at this site, continuous one year, not a summer position.</li><li>Excellent follow through.</li><li>Self-motivated.</li></ul><p><strong>The Practice</strong></p><p><strong>RUHS - Palm Springs Community – Palm Springs, California</strong></p><ul><li>5-6 bed hospital.</li><li>A teaching facility with an Urgent Care fellowship.</li><li>Facility hours are Mon-Fri 11am-8pm and Sat-Sun 8am-5pm</li><li>3-4 patients per hour; annual volume of 62,000 across all RUHS clinics.</li><li>Epic EMR.</li><li>Point of care testing includes HGC, pregnancy, urine, A1C, strep, influenza, Covid, RSV, glucose, and EKG.</li><li>Award of Excellence for Outpatient Medicine and Vituity’s Site of the Year in 2024.</li></ul><p><strong>The Community</strong></p><ul><li>Palm Springs, California, is a desert oasis celebrated for its stunning landscapes, mid-century modern architecture, and vibrant arts scene, making it a truly unique place to live and work.</li><li>Surrounded by the San Jacinto Mountains, the city is known for landmarks like the Palm Springs Aerial Tramway, offering breathtaking views and access to alpine hiking trails.</li><li>Outdoor enthusiasts can explore Joshua Tree National Park or enjoy golfing at world-class courses.</li><li>Palm Springs is also a cultural hub, hosting the annual International Film Festival and showcasing history at the Palm Springs Art Museum.</li><li>With a warm desert climate, sunny days are the norm, perfect for enjoying the area’s many outdoor activities.</li><li>Conveniently located near Los Angeles and San Diego, Palm Springs combines resort-style living with small-town charm and easy access to urban amenities.</li></ul><p><strong>Benefits &amp; Beyond</strong></p><p>Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.</p><ul><li>EAP, travel assistance and identify theft included.</li><li>Purpose-driven culture focused on improving the lives of our patients, communities, and employees.</li></ul><p>The hourly rate for this role is $21.00 per hour.</p><p>We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.</p><p>Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.</p><p><strong>Applicants only. No agencies please.</strong></p>

Vituity

Scribe - Urgent Care - RUHS - Palm Springs Community

<p><strong>Colton, CA – Seeking Entry Level Scribe</strong></p><p><strong>Gain Experience Working Side-By-Side With Frontline Physicians</strong></p><p>As part of our Medical Scribe program, you play a vital role in supporting physicians and health care providers while gaining first-hand knowledge and practical experience in the field. At Vituity we know the impact you can have.</p><p><strong>Join the Vituity Team.</strong> At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.</p><p><strong>Vituity Locations:</strong> Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. As part of the Vituity Scribe Program, there are multiple opportunities to fit your needs, including gaining experience in units such as the Emergency Department, Intensivist Care, Telemetry and Medical-Surgical.</p><p></p><p><strong>The Opportunity</strong></p><ul><li>Firsthand exposure to a clinical setting for undergraduates or post-baccalaureate students pursuing a career in healthcare.</li><li>Great opportunity for students taking time off before Medical, PA or NP school.</li><li>Scribe hours are counted towards clinical training for most PA and medical school programs.</li><li>Work one-on-one with physicians and other health care providers. Become proficient in medical terminology and put you a few steps ahead of someone else that is entering the same program as you and has not had this experience.</li><li>Outstanding networking and resume building opportunities.</li><li>Connect with our scribe alumni for mentorship opportunities.</li><li>Completion of scribe application test is required – if applying to more than one scribe position, you are not required to take the eSkill assessment test beyond the first time, unless wanting a better score from your first time.</li><li>If the site you are applying for is hiring, you will be contacted by a recruiter only if your skills and experience best match the requirements of the current job opportunity.</li><li>Due to the high volume of applicants, we are not able to respond to phone inquiries regarding application status at this time.</li></ul><p><strong>Required Experience and Competencies</strong></p><ul><li>Responsible and mature demeanor with a passion for medicine.</li><li>Strong writing skills.</li><li>Quick and accurate typing speed.</li><li>Experience with medical terminology, human anatomy and human physiology is preferred.</li><li>Each scribe works 2-3 shifts per week (including weekends and a holiday).</li><li>Ability to stand, walk and follow a physician for extended periods of time.</li><li>Ability to work in a stressful and fast paced environment.</li><li>1 year commitment at this site, continuous one year, not a summer position.</li><li>Excellent follow through.</li><li>Self-motivated.</li></ul><p><strong>The Practice</strong></p><p><strong>Arrowhead Regional Medical Center – Colton, California</strong></p><ul><li>Level I Trauma Center, STEMI Receiving Center, and Stroke Center.</li><li>70-bed hospital with a 16-bed Emergency Department.</li><li>Annual volume of 6,000.</li></ul><p><strong>The Community</strong></p><ul><li>Colton, California, is a wonderful place to call home, offering a balance of suburban comfort and urban amenities.</li><li>The city provides a quiet, family-friendly atmosphere while being close to Riverside and San Bernardino.</li><li>Surrounded by beautiful mountain views, Colton offers parks like Colton City Park and access to the San Bernardino National Forest, perfect for hiking, picnicking, and outdoor recreation.</li><li>The city is near famous attractions like Riverside Plaza, the California Citrus State Historic Park, and Box Springs Mountain Reserve.</li><li>Its central location makes it easy to visit nearby landmarks, including Lake Arrowhead, Big Bear Lake, and Los Angeles.</li><li>With a rich cultural heritage, local events, and affordable living, Colton is a unique place to live and work, offering both natural beauty and access to Southern California’s best attractions.</li></ul><p><strong>Benefits &amp; Beyond</strong></p><p>Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.</p><ul><li>EAP, travel assistance and identify theft included.</li><li>Purpose-driven culture focused on improving the lives of our patients, communities, and employees.</li></ul><p>The hourly rate for this role is $18.63 per hour.</p><p>We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.</p><p>Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.</p><p><strong>Applicants only. No agencies please.</strong></p>

Scribe - Arrowhead Regional Medical Center

<p><b>Salary Range:&nbsp;</b>&nbsp;$121,056.00&nbsp;(Min.) -&nbsp;$160,400.00&nbsp;(Mid.) -&nbsp;$199,742.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Lead ETL Data Integration Developer is responsible for the design, develop, test and implement of current and future data warehouse, business intelligence solutions and data migration projects. This position is responsible for leading the Extract, Transform, and Load (ETL) development activities and ensuring quality of ETL code. The Lead ETL Data Integration developer guides and mentors other developers as well as work collaboratively with other team members. The Lead ETL Data Integration Developer collaborates with data architects, BI architects to design and develop robust and scalable data solutions.&nbsp; This position is responsible for the daily workflow and leading the work of assigned staff.&nbsp; The Lead will mentor, coach, act as a resource and provide feedback on performance of assigned staff.&nbsp; Perform as the expert at identifying opportunities that improve and optimize their data environment for maximum value.</p><h4>Duties</h4><p>Responsible for the requirement analysis, design, development, architecture, implementation and support of enterprise-wide databases. Participates in requirements gathering sessions with business and technical staff to distill technical requirements from business requests. Present ETL documentation and designs to team members and convey complex information in a clear and concise manner</p><p>Leads the work of assigned staff; regularly assigns and checks the work of others, providing guidance, training and feedback on performance to department management. &nbsp;Oversees the daily office workflow, develops and recommends enhancements to process and procedures. Contributes to the technical decisions, working with managers to provide coaching, counseling and feedback on technical performance and implementations on projects members. Provide detailed plans and estimates for all phases of a project.</p><p>Delivers data integration through the implementation of shared databases, modification and optimization of current systems, managing the exchange and storing of data, and making recommendations when upgrades or changes are needed to maintain smooth operations. Optimizes data warehouse performance by dealing with any data conflicts that arise and keeping data definitions up to date. Updates knowledge of best practices for senior data integration position by keeping track of new technologies and strategies for ETL, partaking in workshops and other educational opportunities, widening personal networks and reading industry publications</p><p>Leads the technical planning &amp; requirements gathering phases including estimate, develop, test, manage projects, architect and deliver the projects by applying Systems Development Life Cycle (SDLC) standards. &nbsp;Manages complex and critical &nbsp;projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval.</p><p>Leads the &nbsp;defect review meetings with business team and Quality Assurance (QA) leads to prioritize development tasks around project milestones. Collaborate with Quality Assurance resources to debug ETL development and ensure the timely delivery of products.</p><p>Provide detailed plans and estimates for all phases of a project; Provides technical support or leadership in the development and continual improvement of service.&nbsp;</p><p>Tune and optimize ETL and database processes and framework.&nbsp;</p><p>Ensures adherence to data management/governance policies, processes, and standards and responsible for fixing data quality issues by working together with data analyst and data architect.&nbsp;</p><h4>Duties Continued</h4><p>Conduct analysis to determine size of effort and resource requirements.&nbsp;</p><p>Provide technical support in outlining and managing Agile sprints.</p><p>Automate the processes using UNIX shell and python scripts for business needs.&nbsp;</p><p>Perform other duties as assigned<br></p><h4>Education Required</h4>Bachelor's Degree in Computer Science or Related fields; like: Statistics, Math, or Business SystemsIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Computer Science or Related fields; like: Statistics, Math, or Business Systems<h4>Experience</h4><p><b>Required:&nbsp;</b></p><p>At least 6 years of experience designing, developing, and testing ETL interfaces aligned with defined requirements preferably in a healthcare, or analytical or technological industries.</p><p>At least 3 years of leading process, program, or staff experience.</p><p>Experience in software development and design with strong emphasis on Data warehousing concepts, database design patterns, ETL methodologies, Processing and Transforming massive quantities of Data, Data cleansing, Data quality and Performance Tuning of ETL and database processes.</p><p>Experience with Erwin data modeling toolset.</p><p>Extensive experience in strategizing roadmap projects, data modeling, designing ETL framework and data mart life cycle development and providing technical supervision on implementation of&nbsp; large end-to-end Data Warehouse applications.</p><p>Experience in UNIX Shell / Python Scripting for automation of batch and ETL jobs.</p><h4>Skills</h4><p><b>Required:&nbsp;</b></p><p>Strong technical skill to learn, certified and lead team to EDM technology roadmap. &nbsp;The Enterprise Data Platforms includes Cloud based Informatica tool, IICS; Amazon AWS, Snowflake cloud technology</p><p>Demonstrated ability in success executing I.T. strategies to meet and exceed. &nbsp;</p><p>Strong knowledge and ability in identifying strategic business objectives.</p><p>Strong project management skills.</p><p>Strong ability to demonstrate success in selling I.T. ideas and solutions to business. &nbsp;</p><p>Strong ability to present ETL documentation and designs to team members and convey complex information in a clear and concise manner.</p><p>Ability to demonstrate effectiveness in developing successful business relationships with I.T. internal and business personnel.</p><p>Ability to engage key decision makers when it is required. &nbsp;</p><p>Ability to articulate and sell complex solutions to I.T. and Business leaders.</p><p>Proven consultative and strategic skills.&nbsp;</p><p>Outstanding inter personal and presentation skills.</p><p>Excellent written and verbal/ telephonic communication skills.</p><p>Demonstrated ability in providing high level &nbsp;technical expertise</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                </p>

L.A. Care Health Plan

Lead ETL Data Integration Developer

<p><b>Salary Range:&nbsp;</b>&nbsp;$105,267.00&nbsp;(Min.) -&nbsp;$139,478.00&nbsp;(Mid.) -&nbsp;$173,689.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>&nbsp;The Delphix Engineer III responsible for designing, building, and maintaining secure, compliant, and efficient non-production data environments using advanced automation, data masking, and virtualized data provisioning with Delphix Masking &amp; Virtualization Software. This also includes environment cloning and copying, workflow scheduling, data synchronization across environments, data auditing processes. This position streamlines data workflows for development, testing, and compliance, (of what) ensuring alignment with business requirements. This includes evaluating, crafting, and supporting all aspects of masking and virtualization for optimized database environments. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff.</p><h4>Duties</h4><p><b>Delphix Integration &amp; Automation</b>: Develops custom Python/PowerShell scripts using Delphix APIs for CI/CD pipeline integration and IT system automation.</p><p><b>Data Management &amp; Security</b>: Configures and profiles application databases in Delphix to identify and mask sensitive data; collaborates with SMEs to validate accurate masking in non-production environments.</p><p><b>Virtualization &amp; Optimization</b>: Implements Delphix Virtualization to reduce disk space in non-production environments; ensures new application databases are effectively masked and virtualized.</p><p><b>Compliance &amp; Audit</b>: Generates reports on data usage, masking, and access for audit readiness; revises Profile Expressions in the Masking Engine to enhance critical data identification.</p><p><b>Process Development</b>: Creates and documents SOPs for provisioning, virtualization, and restoration; leads software upgrades and maintains Delphix architecture documentation.</p><p><b>Collaboration &amp; Security</b>: Partners with Governance and Information Security teams to address security concerns; proactively identifies and resolves potential issues in non-production environments.</p><p><b>Continuous Improvement</b>: Updates workflows to account for evolving database schemas and automates non-production restores; develops SQL pre/postscripts to ensure comprehensive data masking.</p><p>Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.</p><p>Performs other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Computer Science or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Computer Science or Related Field<h4>Experience</h4><p><b>Required:</b></p><p>At least 4 years of experience with Delphix and Virtualization software, including setup, configuration, optimization, and automation. </p><p>Experience in developing and enforcing data masking policies to ensure sensitive data is protected and non-production environments. </p><p>Experience working with Delphix APIs for custom automation, integration Delphix into CI/CD pipelines, and creating reusable scripts for data provisioning and refreshes. </p><p>Experience m planning and executing Delphix implementations, upgrades, and customizations; documenting and maintain Delphix architecture, workflow processes, and restoration procedures for team reference and training. monitoring Delphix configurations to ensure optimal resource usage, scalability, and performance across environments.</p><h4>Skills</h4><p><b>Required:</b></p><p>Delphix database virtualization, data de-identification knowledge or skills.</p><p>Automation using scripting languages like PowerShell, Python, or Shell scripting to streamline operations (automating data refreshes, masking workflows, and environment provisioning) Experience working with Delphix APIs for custom automation.</p><p>Mastery of database architecture (SQL Server 2016,18,19,22 and Oracle 19c and above).</p><p>Expert in SQL and PL/SQL for complex database querying, scripting, and stored procedure development.</p><p>Proficient in data modeling, database schema design, normalization, and denormalization.</p><p>Excellent communication skills for interacting with team members, stakeholders, and upper management.</p><p>Familiarity with data compliance standards (HIPPA, GDPR) and aligning data management processes with these regulations. Ability to perform audits and compliance checks using Delphix tools, ensuring continuous data security.</p><p>Strong skills in automation, using scripting languages like PowerShell, Python, or Shell scripting to streamline operations (automating data refreshes, masking workflows, and environment provisioning).&nbsp; </p><p>Solid background in database management for Oracle, SQL Server, or similar databases, including performance tuning, troubleshooting, and optimization within Delphix environment.&nbsp; Knowledge of backup, recovery and version management.</p><p>Advance troubleshooting skills for resolving issues within Delphix environments and associated databases.</p><p>Skilled in developing Standard Operating Procedures. </p><p>Proficient in managing virtual database environments and ensuring date masking compliance.&nbsp; Expertise in configuring Delphix for various relational databases such as Oracle, SQL Server, and others.</p><p>Preferred:</p><p>Ability to develop and execute strategic plans for database virtualization, automation, aligning with organizational goals and business needs.</p><p>Knowledge of other databases such as MySQL and PostgreSQL.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Delphix Certification<h4>Required Training</h4><p>Preferred Training:</p><p>Delphix Badges – Data Masking Services and or Data Virtualization Services, Advance Automation, and/or Compliance and Security.</p><h4>Physical Requirements</h4><h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                </p>

Delphix Engineer III

<p><b>Salary Range:&nbsp;</b>&nbsp;$105,267.00&nbsp;(Min.) -&nbsp;$139,478.00&nbsp;(Mid.) -&nbsp;$173,689.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>This position is responsible for providing oversight in all aspects of Structured Query Language (SQL) Server database system design, implementation, troubleshooting, and administration. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff.</p><h4>Duties</h4><p>Oversee all aspects of SQL Server database system design, implementation, troubleshooting, and administration. Develop, install, maintain and monitor company databases in a high performance/high availability environment while supporting enterprise projects. Provide general database design, implementation and administration to assure highest reliability and availability of I.T. services. Manage the Data Synchronization of multiple databases between data centers using transaction replication. Maintain database backup/recovery procedures and disaster recovery database environment. Implement and support database software upgrade and patch management procedures. </p><p>Identify performance issues, deadlocks/contentions and resolve them. Generate traces, execution plans and SQL Profiling. Create and manage database constraints and indexes. Support Development Team and Business users with database operations including the development of complex SQL, tuning of DML and the creation of stored procedures. Proactive housekeeping/archiving and shrinking of databases and logs. Develop and support procedures for database security. </p><p>Develop processes, procedures and guidelines for troubleshooting database events and performing tasks. Provide tier 2 and 3 support for all corporate SQL Server database systems and services to meet or exceed service level agreements. </p><h4>Evaluate and seek solutions to production issues as well as new projects. Work closely with application developers and project managers in solving production issues. </h4><h4>Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.</h4><h4>Perform other duties as assigned.</h4><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Computer Science or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p><b>Required:</b><br>At least 5 years of extensive and broad based experience in the design, administration and support of SQL Server databases with in depth experience in SQL Server 2008 R2/2012.&nbsp;</p><p>Extensive experience writing T-SQL and stored procedures and query tuning on high transaction databases.&nbsp;</p><p>Experienced in SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS) and SQL Server Analysis Services (SSAS).&nbsp;</p><p>Experience in SQL Server clustering and HA technologies including Always On, mirroring, log shipping and transactional replication.&nbsp;</p><p><b>Preferred:</b><br>Experience in administering SharePoint and IIS Platforms is preferred.</p><h4>Skills</h4><p><strong>Required:</strong><br>Sound knowledge of RDBMS concepts, database architecture and SQL/T-SQL.&nbsp;</p><p>Ability to maintain detailed database related documentation.&nbsp;</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Housekeeping, Healthcare                                                    </p>

SQL Server Database Administrator III

<p><b>Salary Range:&nbsp;&nbsp;<b><b><b><b>$88,854.00</b></b></b></b>&nbsp;(Min.) -&nbsp;<b><b><b><b>$115,509.00</b></b></b></b>&nbsp;(Mid.) -&nbsp;<b><b><b><b>$142,166.00</b></b></b></b>&nbsp;(Max.)</b></p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p><br>The Care Management Specialist II utilizes clinical skills and training to perform essential functions of care management for identified and assigned member population according to Health Insurance Portability and Accountability Act (HIPAA) guidelines.</p><p>Manages a specified caseload across the entire continuum of programmatic levels including those within National Committee for Quality Assurance (NCQA) scope or otherwise Complex/Catastrophic cases, which are those with the severest acuities or care needs and requiring the highest clinical skills and judgement. &nbsp;Management of the caseload assigned by Manager includes: coordinating health care benefits, providing education and facilitating member access to care in a timely and cost-effective manner.&nbsp;</p><p>Collaborates and communicates with member, family, and interdisciplinary health team to promote wellness and member empowerment, while ensuring access to appropriate services across the healthcare continuum and maximizing member benefit: Serves as clinical advocate for members, active interdisciplinary team member, liaison with other departments and external health care team. Provides direction and assistance to Care Coordinators and to Community Health Workers (CHW) of members needs including the need for special educational mailings, reminder calls, satisfaction surveys, incentives or any additional service needs according to specific program guidelines. Uses claims processing and care management software to look up member information, document contacts, and track member progress.&nbsp;</p><h4>Duties</h4><p>Applies clinical knowledge and experience to evaluate information regarding prospective care management members referred by health risk assessment (HRA), risk stratification, predictive modeling, provider’s utilization review vendors, members, Call Center, claims staff, Health Homes Program (HHP) eligibility or other data sources to determine whether care management intervention is necessary to meet the member's needs.</p><p>Conducts Care Management services for the most complex and vulnerable members including: engaging in member centric communication which includes the interdisciplinary team, providers and family or authorized representatives; reviewing member claims histories and identifies intervention opportunities through the professional standards of practice; contacting and interviewing members to conduct a baseline assessment, assess self-care ability, assess knowledge and adherence deficits; conducting comprehensive clinical assessments as indicated; developing a member centric plan of care. Maintains assigned care management caseload for with a focus on the most complex, highest-risk members particularly those with advanced chronic conditions, co-occurring mental and/or substance abuse and complex social issues (e.g. homelessness, domestic violence).&nbsp; </p><p>Collaborates with primary care physician and other treating professionals as appropriate. Authorizes initiation of care management services and specialized program services for members and specific populations, and develops interventions designed to meet member or population desired outcomes. Provides comprehensive education and resources to members about accessing services, in-network use, national guidelines for care, community resources, and self-management skills and strategies.</p><p>Employs engagement techniques to build relationships with members and their authorized representatives. Encourages participants to participate in their health care decisions and assists member with researching treatment options in order to communicate effectively with providers and to make informed decisions.</p><h4>Notifies Care Coordinators and CHWs of members needs including the need for special educational mailings, reminder calls, satisfaction surveys, incentives or any additional service needs according to specific program guidelines.</h4><h4>Performs field assessment and care coordination functions in community settings with members, such as at the L.A. Care Community Resource Centers, medical clinics, and member homes.</h4><h4>Duties Continued</h4><h4>Meets and assesses members at L.A. Care Community Resource Centers, as needed.</h4><h4>Provides effective care management for Individualized Care Plan summary and interventions during the Interdisciplinary Care Team meetings based on department guidelines.</h4><h4>Facilitates appropriate use of resources and coordinates necessary services to improve health status and impact the cost of care. Identifies member needs for and refers to appropriate internal and external programs, as appropriate.</h4><h4>Encourages member and family empowerment through education and use of reliable resources.</h4><h4>Monitors and evaluates member progress: evaluates member response to interventions and refines action plan to produce desired outcomes. Identifies complex care management issues and discusses possible solutions with management. Assesses effectiveness of care plan’s goals and interventions on a regular basis.</h4><h4>Uses claims and care management software to document interactions and interventions with members, vendors, and providers. Maintains case information in the member's clinical records to promote care coordination. </h4><h4>Provides ongoing direction and support to internal customers regarding Care Management programs, processes, and benefit coverage.</h4><h4>Responsible for staying current with best practices, identifying areas for personal growth opportunities and works with management to develop a plan for obtaining the necessary training.</h4><h4>Performs other duties as assigned.</h4><h4>Education Required</h4>Associate's Degree in Nursing for Registered NursesMaster's Degree in Social Work for Licensed Clinical Social Workers<h4>Education Preferred</h4>Bachelor's Degree in Nursing for Registered Nurses<h4>Experience</h4><p><br><strong>Required:</strong><br>Minimum of 3 years of recent care management experience with responsibilities of managing complex acute or chronic conditions in collaboration with members and interdisciplinary care professionals in a hospital, medical group or managed care setting, such as a health insurance environment and/or experience as care manager in home health or hospice environments. &nbsp;</p><p>Experience providing care management with complex/catastrophic conditions.</p><h4>Skills</h4><p><br><b>Required:</b><br>Current knowledge of clinical standards of care and disease processes.</p><p>Critical thinking skill.&nbsp;</p><p>Excellent customer service skills.</p><p>Ability to clinically analyze the most complex cases involving highly acute physical health, behavioral health, complex/catastrophic and/or psychosocial issues to determine and implement the most effective member-centered interventions.</p><p>Ability to triage immediate member health and safety risks.</p><p>Ability to sensitively manage member or family responses associated with high acuity cases and support effective coping.</p><p>Strong verbal and written communications skills to consult effectively with interdisciplinary teams, coordinate care with members and their families, and other internal and external stakeholders. &nbsp;</p><p>Ability to use a personal computer, and knowledge of medical information systems.</p><p>Knowledge of and ability to comply with HIPAA compliance.</p><p>Ability to interview, assess and coordinate care. Ability to prioritize caseload.</p><p>Knowledge of community resources.</p><p>Knowledge of Medi-Cal and Medicare regulations.</p><p>Ability to work as a part of a diverse team and gain consensus and resolution of problems.</p><p><b>Preferred:</b><br>Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.</p><h4>Licenses/Certifications Required</h4>Registered Nurse (RN);current and unrestricted California License OR Licensed Clinical Social Worker; current and unrestricted California License.<h4>Licenses/Certifications Preferred</h4>Certified Case Manager (CCM)Accredited Case Manager (ACM) CertificationCase Management Nurse – Board Certified (CMGT-BC)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Required:&nbsp;</b><br>Travel to offsite locations for work.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>This position is a limited duration position. The term of this position is a minimum one year and maximum of two years from the start date unless terminated earlier by either party. Limited duration positions are full-time positions and are eligible to receive full benefits.</p><p><br><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Call Center, Nursing, Registered Nurse, Social Worker, Travel Nurse, Customer Service, Healthcare, Service                                                    </p>

Care Management Specialist II, D-SNP Team (12 month Assignment)

<p><b>Salary Range:&nbsp;</b>&nbsp;$135,136.00&nbsp;(Min.) -&nbsp;$175,676.00&nbsp;(Mid.) -&nbsp;$216,218.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Manager, Cyber Defense Operations Center (CDOC) is responsible for leading a team of CDOC Analysts and managing LAC's relationship with its Managed Security Service Provider (MSSP) and the CrowdStrike Falcon Complete Analysts. This position manages all aspects of running an efficient &nbsp;team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><p>The CDOC Manager directs the daily functions, processes, and operations of the CDOC, ensuring policies and procedures are followed and performance expectations are met. The position will oversee the CDOC team providing real-time, continuous Cybersecurity monitoring and triage, incident analysis, and coordination and response. The CDOC Manager will act as an escalation point for technical escalations, working closely with customers and internal teams when needed to ensure the highest level of customer satisfaction.</p><h4>Duties</h4><p>Manages staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.</p><p>Oversees security alerts and leads the team in identifying and responding to security threats.</p><p>Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval. &nbsp;</p><p>Creates, reviews, and approves new procedural documentation. Conducts product evaluations of security technologies. Defines, implements, and improves system monitoring, policies, and procedures.</p><p>Develops and maintains procedures and workflows for CDOC management, including escalation and notification procedures.</p><p>Creates and documents standard operating procedures (SOP’s). &nbsp;Instills and reinforces industry best practices.</p><p>Develops and maintains metrics to measure the effectiveness of the CDOC. &nbsp;Reports metrics and trends to the Director of the Cyber Defense Operations Center and CISO.</p><p>Manages and provides technical guidance and consultation related to information security issues.</p><p>Reviews and approves information system changes.</p><p>Drives continuous improvement, partnering with internal IT team members to implement and improve new tools, capabilities, frameworks, and methodologies.</p><p>Acts as the technical expert in multiple domains to coordinate CDOC &nbsp;efforts during incident and breach responses. Collaborates with other Information Security (InfoSec) &nbsp;and Information Technology (I.T.) teams to ensure that relevant organization-wide data is processed by the CDOC.<br></p><h4>Duties Continued</h4><p>Coordinates the InfoSec on-call schedule and escalation procedures.</p><p>Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees.</p><p>Performs other duties as assigned.</p><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p><b>Required:</b></p><p>At least 7 years of experience leading comparable information security or technology teams with at least 4-5 years of management/ supervisory experience.</p><p><b>Equivalency:</b>&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><p>Operational experience configuring and managing a Security Information and Event Management (SIEM) platform.</p><p>Operational experience monitoring cloud computing (eg, AWS, Azure, etc.) and SaaS environments.</p><p>Experience with leading the response to crises, incidents, and investigations.</p><p>Operational experience managing in a regulated environment (eg, classified networks, healthcare, finance, banking, etc.).</p><p><b>Preferred:</b></p><p>Experience with Vulnerability Management toolsets.</p><h4>Skills</h4><p><b>Required:</b><br>Strong understanding of networking and communication protocols (such as TCP/IP, UDP, SSL/TLS, IPSEC, HTTP/S, etc.).</p><p>Exceptional operational rigor with extensive real-world experience in SOC methodologies and frameworks for I.T. operations (eg, Information Technology Infrastructure Library (ITIL), National Institute of Standards and Technology (NIST), etc.).</p><p>Demonstrated ability to manage complex projects in an effective manner</p><p>Must possess a strong service mindset</p><p>Ability to provide threat and vulnerability analysis security advisory services</p><p>Excellent verbal, written communication and presentation skills.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Certified Information Systems Security Professional (CISSP)Certified Information Security Manager (CISM)Certified Ethical Hacker (CEH)Certified Hacking Forensic Investigator (CHFI)GIAC Certified Detection Analyst (GCDA)Offensive Security Certified Professional (OSCP)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Defense, Government                                                    </p>

Manager, Cyber Defense Operations Center

<p><b>Salary Range:&nbsp;</b>&nbsp;$60,778.00&nbsp;(Min.) -&nbsp;$75,950.00&nbsp;(Mid.) -&nbsp;$91,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Utilization Management (UM) Quality Reporting and Auditing Specialist I is responsible for dynamically working with the quality team and UM Leadership to support and ensure effective implementation of reporting and auditing work plans and projects on behalf of L.A. Care’s Utilization Management Quality Program by working collaboratively and independently on components of reporting and auditing projects as assigned.</p><h4>Duties</h4><p>Ensures successful completion of assigned quality projects related to reporting, auditing, preparation and execution of external and internal audits while working with UM department to support quality projects including improvement and auditing and monitoring functions. </p><p>Completes projects related to the UM departments Quality and Compliance/Regulatory/Accreditation projects and cross functional departments and teams. </p><p>Supports the UM department with routine reporting and auditing/quality activities and work plans especially related to quality, reporting, regulations, accreditation and compliance.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Manages administrative activities related to reporting, compliance, and quality projects in the UM department. </p><p>Plans and organizes collaboratively and cross departmental meetings to problem solve, document issues and validate activities or reports. </p><p>In collaboration with leadership and trainers, provides education to staff based on results of audit findings, including but not limited to assisting with updating job aids and demonstration of compliant processes in group or individual meetings.</p><p>Applies knowledge of federal and state requirements/standards to ensure compliance for reporting and auditing.</p><h4>Performs other duties as assigned.</h4><h4>Duties Continued</h4><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree in Business Administration or Related Field<h4>Experience</h4><p><b>Required:</b></p><p>At least 2 years of experience in a healthcare quality or quality/compliance role. </p><p>Experience navigating a EMR/ system. </p><p>Experience in using analytical skills related to reporting and data processing.</p><h4>Skills</h4><p><b>Required:</b><br>Ability to work under pressure with multiple deadlines.&nbsp;</p><p>Excellent verbal and written communication skills. &nbsp;</p><p>Ability to develop reports and documents on an as-needed basis.&nbsp;</p><p>Strong Microsoft Excel knowledge and skills</p><p>Knowledge of location of federal and state requirements and standards especially related to reporting and auditing.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Audit, Finance                                                    </p>

Utilization Management Quality Reporting and Auditing Specialist I

<p><b>Salary Range:&nbsp;</b>&nbsp;$55,245.00&nbsp;(Min.) -&nbsp;$69,045.00&nbsp;(Mid.) -&nbsp;$82,867.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Community Resource Center (CRC) Specialist III builds and maintains meaningful relationships with members of the community, L.A. Care departments, partner health plans, community based agencies, government agencies, and CRC vendors and instructors. The role leads community and provider outreach and engagement initiatives to increase member traffic at a CRC and bridges members of the community to physical and health education programs, classes and resources. Acts as a liaison to the L.A. Care on CRC marketing and promotional initiatives to meet operational needs. Implements processes including coordination of member service support across L.A. Care departments and promote positive health care outcomes. Provides extensive consultation on health care access issues, and identification of resource needs based on social drivers identified through a health assessment process. This position also conducts ongoing member assistance and follow-up in select cases. Collaborates with cross-functional L.A. Care health plan departments The CRCs serve anyone in the community in which they are located; and therefore, this role will provide expertise on referral processes to connect non-member cases to the appropriate external resources.</p><p>Participates in the planning, and development, implementation, and analysis of CRC services, programming, and vendor management. This role may serve as a lead on special projects through the development and implementation of a work plan, technical procedures, and relationship management ensuring successful implementation of CRC initiatives. &nbsp;Acts as a &nbsp;Subject Matter Expert, serves as a resource and mentor for other staff. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p><h4>Duties</h4><p><b>Outreach and Engagement:</b> (25%) &nbsp;<br>Builds, maintains, and nurtures meaningful relationships with key internal and external stakeholders; and, is an ambassador to grow CRC partnership brand recognition. &nbsp;Identifies key community stakeholders, assesses community needs, and gathers and analyzes data to inform management with an integrated approach to outreach activities and targeted member engagement. &nbsp;Plan, develop, analyze and implement member and community engagement activities to increase member traffic at the CRCs. Makes recommendations for bridging members of the community to physical and health education programs and classes which will enhance health outcomes and member experience. &nbsp;Responsible for communications and marketing efforts through multiple platforms to increase member traffic at assigned CRC; and, engages and educates members of the community on L.A. Care and CRC programs. Responsible for CRC outreach and engagement opportunities relevant to the mission of L.A. Care and the CRCs; recommends to senior management in the development and implementation of &nbsp;work plans. &nbsp;Identifies and recommends what outreach activities to prioritize &nbsp;and implement tactics to attract new L.A. Care and partner health plan members to participate into the CRC services and programs. Responsible for collecting, transporting, and distributing CRC promotional items to community partners with the goal of generating brand awareness across various L.A. Care membership communities and geographical areas in Los Angeles County.</p><p><b>Cross-Collaboration: </b>&nbsp;(25%)<br>Oversees the community initiatives leveraging relationships within L.A. Care, partner health plans, and with community stakeholders to promote access to health care programs, classes, and preventative services offered at the CRC. &nbsp;Educates other L.A. Care departments on the necessary steps to implement relevant services and activities that will resonate with and engage members of the CRC community. &nbsp; &nbsp;</p><p><b>Implementing Strategic Initiatives: </b>&nbsp;(20%) &nbsp;<br>Leads &nbsp;the implementation of special projects and specific tasks that &nbsp;must be &nbsp;completed in order to ensure project, initiatives, and events are successfully implemented within the required timeframe. Proactively monitors risks and provides recommendations and implements mitigation plans to keep initiatives on-track. &nbsp;Maintains consistent documentation of project deliverables, tracks and reports project status. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><h4>Duties Continued</h4><p><b>High-Touch Customer Focus</b>: (15%)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors that may need services outside of regular operating hours and days based on business needs. &nbsp;Provides support in the creating of child creating of activities and programs to support children development while parents and guardians attend a class or service appointment at the CRC.</p><p><b>Day-to-Day Representation: </b>(15%)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Guides the coordination of member-centric customer service to respond and resolve simple inquiries and complex questions and bridges members to appropriate resources. &nbsp;Creates resource guides and reference materials to identify available CRC, L.A. Care and Plan Partner benefits, resources, and programs to meet the member/visitor needs. &nbsp;Provides guidance and support staff to identify, understand, and master meaningful program and benefit information and resources to inform and educate members, community residents, and other stakeholders. Implements the appropriate approach to identify member or visitor resource needs in complex situations and takes action to link the member/visitor to those services, programs, or resources. &nbsp;Informs L.A. Care and Plan Partner members of health care tailored services including Care Management, Social Services, Health Education, and others. Actively identifies gaps in CRC services, resources, and programs, delivers recommendations for new programs and proposes solutions for the implementation of new services.</p><p>Performs other duties as assigned.&nbsp; (10%)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p><h4>Education Required</h4>Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4><p><b>Required:</b><br>At least 1 year of community work focused on health care, public health, or health education or</p><p>At least 1 year of operations work experience with community events, leading complex projects, and managing relationships with multiple stakeholders or experience related to health plan member services, health plan member benefits and knowledge of any of the following services: Care Management, Social Services, Health Education, or other social service or clinical teams.</p><p>Product experience including knowledge of at least one of the following health care programs: Medicaid/Medi-Cal, Covered California, Medicare, or Medicare Dual Special Needs Plan.&nbsp;</p><p>Minimum of 1 year experience related to marketing, brand awareness tactics, or social media&nbsp;</p><p>Experience with database software, data entry, and reporting process.&nbsp;</p><p><b>Preferred:</b><br>Minimum of 3 years experience with database software, data entry, and reporting processes. Salesforce knowledge.</p><h4>Skills</h4><p><b>Required:</b><br>Strong verbal and written communication skills</p><p>Excellent organizational skills.</p><p>Must be a detail-oriented, collaborative and enthusiastic team player.&nbsp;</p><p>Strong ability to garner consensus on and support for new partnerships and initiatives, particularly when projects rely on participation by multiple internal or external stakeholders.&nbsp;</p><p>Ability to solve complex issues and identify creative solutions to assist members and community stakeholders.</p><p>Must have the ability to troubleshoot problem areas and recommend effective alternative solutions and provide optimal customer service for internal and external customers.</p><p>Demonstrates action oriented leadership to take on new opportunities and rewarding challenges with a sense of urgency, high energy, and enthusiasm.</p><p>Ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.</p><p>Must be able to work independently or as part of a diverse team while being business-minded as well as empathetic towards members.</p><p>Must show initiative and act on anticipated business needs without prompting from management.<br><br>Ability to adapt quickly to a fast-changing environment.</p><p>Advanced proficiency in MS Office including Outlook, Word, Excel, and PowerPoint</p><p>Strong interpersonal skills and ability to read non-verbal cues with a high level of situational adaptability.</p><p>Ability to make sound decisions with incomplete information.</p><p><b>Preferred:</b><br>Experience with the Salesforce CRM platform</p><p>Knowledge and understanding of the unique needs of the Medi-Cal beneficiary populations within a social service, healthcare, not-for-profit, or government setting.&nbsp;</p><p>Knowledge of public agencies, organizations, and other resources that support Community Resource Center visitors.</p><p>Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.<br></p><h4>Licenses/Certifications Required</h4>Cardiopulmonary Resuscitation (CPR) Certified within 120 days of hire.<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><p><b>Required:</b></p><p>Within 120 days of hire: Cardiopulmonary resuscitation (CPR) and California Mandated Reporter. </p><p>Management of Aggressive Behavior (MOAB), de-escalation techniques training, safe lifting practices training. Emergency Action Plan (EAP).</p><h4>Physical Requirements</h4>Moderate<h4>Additional Information</h4><p><b>Required:&nbsp;</b><br>Travel to offsite locations for work.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Data Entry, Social Services, Public Health, Relationship Manager, Medicare, Service, Administrative, Customer Service, Healthcare                                                    </p>

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