field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?About American Express Global Merchant &amp; Network Services (GMNS) Global Merchant &amp; Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7 trillion in annual spend across 170+ markets. Within GMNS, the Network &amp; Acquirer Solutions (NAS) team sits at the center of the enterprise—driving products, capabilities, and partnerships that enable merchants, acquirers, ISVs, and payment facilitators to connect to the American Express Network with speed, scale, and reliability.As part of our multi-year Acquirer Platform Transformation (APT), we are modernizing the way partners integrate with our products and services. The rise of platforms, intermediaries, PayFacs, and commerce ecosystems demands that we deliver a simpler, faster, and more unified developer and integration experience. This is a top strategic priority for GMNS.Role Summary Reporting to the Vice President of Acquirer Platform Transformation, the Vice President, Value Delivery Product will lead a newly created product team responsible for designing the future of how external acquiring partners and customers connect with American Express and experience GMNS value-added-services.This leader will define the vision for a new, API-first integration layer, architect a world-class developer experience and portal, and build a unified and streamlined journey for merchants, ISVs, PayFacs, and acquirers integrating with AXP solutions. This includes driving product strategy, defining the roadmap, gathering business and customer requirements, shaping go-to-market plans, and measuring adoption and customer success. This role will also have responsibility for identifying opportunities within the Acquirer Platform Transformation (APT) roadmap to deliver incremental value to GMNS customers more efficiently and effectively by designing future-proofed solutions that work effectively across commercial constructs, markets, and products.&nbsp;The ideal candidate brings deep platform product leadership experience, understands modern integration patterns, and can bridge business, product, engineering, and partner needs to build an ecosystem that is intuitive, scalable, and developer-centric. Key ResponsibilitiesVision &amp; Strategy •&nbsp;&nbsp;&nbsp;&nbsp;Define and champion the strategic vision for an API-first integration layer and next-generation developer experience for acquiring partners. •&nbsp;&nbsp;&nbsp;&nbsp;Establish a long-term platform strategy that simplifies partner integrations and enhances access to AXP products and services. •&nbsp;&nbsp;&nbsp;&nbsp;Evaluate market and technology trends—across fintech, acquiring, and platform ecosystems—and incorporate emerging best practices into the product roadmap. •&nbsp;&nbsp;&nbsp;&nbsp;Shape the future of both existing and emerging acquiring models (e.g., Payment Designation) through a modern, unified integration experience.Product Ownership &amp; Roadmap Delivery •&nbsp;&nbsp;&nbsp;&nbsp;Own the end-to-end product lifecycle for the integration layer, including API taxonomy, standards, documentation, onboarding flows, testing environments, and certification processes. •&nbsp;&nbsp;&nbsp;&nbsp;Develop a multi-year roadmap aligned with GMNS priorities, partner needs, and APT architectural direction. •&nbsp;&nbsp;&nbsp;&nbsp;Translate complex business and technical requirements into clear product specifications and partner-friendly experiences. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with engineering, architecture, and design teams to drive prioritization, execution, and delivery.Developer &amp; Partner Experience •&nbsp;&nbsp;&nbsp;&nbsp;Lead the creation of an intuitive developer portal that supports API discovery, documentation, sandbox testing, analytics, and lifecycle management. •&nbsp;&nbsp;&nbsp;&nbsp;Conduct user research with developers, product managers, solution architects, and external partners to ensure the experience is simple, modern, and competitive. •&nbsp;&nbsp;&nbsp;&nbsp;Establish and refine KPIs such as integration time, partner satisfaction, platform adoption, activation rates, and performance metrics. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure the integration experience is consistent, scalable, and enables rapid access to AXP capabilities. Cross-Functional Leadership •&nbsp;&nbsp;&nbsp;&nbsp;Build strong relationships across GMNS, Enterprise Digital &amp; Data Solutions, Technology, Risk, Compliance, and Commercial teams to ensure alignment and execution. •&nbsp;&nbsp;&nbsp;&nbsp;Serve as the primary product voice for the integration strategy, driving clarity, influencing at all levels, and aligning multiple stakeholders around a common roadmap. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with commercial and partner management teams to develop go-to-market approaches that drive adoption and simplify customer engagement.Team Leadership •&nbsp;&nbsp;&nbsp;&nbsp;Build, lead, and mentor a high-performing product organization with a culture of innovation, customer centricity, and collaborative execution. •&nbsp;&nbsp;&nbsp;&nbsp;Provide clear prioritization, resourcing guidance, and coaching to ensure successful delivery against strategic goals.Industry &amp; Internal Expertise •&nbsp;&nbsp;&nbsp;&nbsp;Act as a subject matter expert for acquiring integrations, global partner models, and emerging platform trends. •&nbsp;&nbsp;&nbsp;&nbsp;Empower internal teams—especially commercial organizations—with the tools, knowledge, and product narratives they need to serve customers effectively.Required Qualifications•&nbsp;&nbsp;&nbsp;&nbsp;Proven experience as a senior product leader, ideally in platform, API, developer experience, fintech, or acquiring ecosystems. •&nbsp;&nbsp;&nbsp;&nbsp;Deep understanding of modern integration architectures (REST APIs, eventing, Webhooks, SDKs, sandbox environments, versioning). •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated success defining and delivering large-scale, multi-year platform transformations. •&nbsp;&nbsp;&nbsp;&nbsp;Strong ability to translate complex technical concepts into clear product strategies and customer-centric solutions. •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional stakeholder management and leadership presence, with demonstrated influence at senior executive levels. •&nbsp;&nbsp;&nbsp;&nbsp;Track record of building high-performing, diverse product teams and leading through ambiguity and change. •&nbsp;&nbsp;&nbsp;&nbsp;Strong commercial and financial acumen; able to build business cases and evaluate platform revenue opportunities. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills, both written and verbal, with the ability to simplify complexity and inspire teams.Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

American Express

Vice President, Value Delivery Product

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a Data Steward Delegate, you are part of a team responsible for supporting activities for the day-to-day compliance with the Enterprise Data Management Operating Policy within your domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.How will you make an impact in this role?<ul><li>Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to effectively executing and complying with the policy requirements.</li><li>Build advanced platform expertise to influence the identification of critical data elements and contribute to the roadmap to govern the data elements.</li><li>Perform holistic platform data quality monitoring, including but not limited to key reports.</li><li>Define, Test, Deploy and Enhance the data risk management controls.</li><li>Identify data incidents, performing root-cause-analysis of data incidents and driving remediation of audit and regulatory feedback.</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately</li><li>Collaborate with and influence product managers to ensure all new use cases are managed according to policy.</li></ul>Minimum Qualifications<ul><li>5+ years of work experience relating to data governance and/or data management programs.</li><li>Experience in Data Management and Governance concepts (metadata, lineage, data quality, etc.)</li><li>Proficient in SQL &amp; Python or other programming language.</li><li>Ability to understand business challenges and strategies and translating those to relevant data governance and management requirements to improve compliance and efficiency.</li><li>Skilled in developing clear and structured documentation.</li><li>Strong communication skills and ability to influence and engage at multiple levels and cross functionally.</li><li>Willingness to test, learn, fail and improve.</li><li>Prior experience with Agile or SAFe project methodologies.</li><li>Bachelor’s degree in finance, Engineering, Mathematics, Statistics, Computer Science or other similar fields.Guardian&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Data Steward Delegate

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The VP of Internal Fraud Detection, Reporting, and QA, owns the enterprise internal fraud rules strategy, including detection philosophy, coverage models, and risk-tiering frameworks. Further, the leader will establish, oversee, and provide strategic direction to the Reporting and Quality Assurance team and its leader. The incumbent will establish and maintain rules governance, ensure alignment with enterprise risk appetite, taxonomy, and regulatory expectations. Reporting into the Head of Internal Fraud - 1LOD Center of Excellence (COE), this leader will lead a team responsible for ensuring internal fraud rules are data-driven, aligned with enterprise policies, and tailored to effectively detect and mitigate insider threats. This leader will partner closely with the detection operations team, business units, technology and 2LOD oversight teams to ensure consistent monitoring, timely rule adjustments, insightful reporting, and alignment with quality and regulatory expectations. Key Responsibilities: •&nbsp;&nbsp;&nbsp;&nbsp;Lead the development and continuous optimization of internal fraud detection rules, ensuring alignment with business processes and risk appetite •&nbsp;&nbsp;&nbsp;&nbsp;Provide thought leadership in the development of program strategy and serve as a business enabler •&nbsp;&nbsp;&nbsp;&nbsp;Build and lead a team of high-performing fraud rules analysts and strategists, building expertise in rules design, tuning and monitoring •&nbsp;&nbsp;&nbsp;&nbsp;Establish governance standards for rule creation, approval, monitoring and retirement •&nbsp;&nbsp;&nbsp;&nbsp;Ensure rules strategy is consistent with internal fraud taxonomy, policies and control expectations •&nbsp;&nbsp;&nbsp;&nbsp;Ensure consistent data usage, analytic methodology, and high quality standards across all &nbsp;reporting, quality assurance, and detection capabilities. •&nbsp;&nbsp;&nbsp;&nbsp;Define new monitoring environment and designs data-driven rule/use-case development for effective internal fraud risk management •&nbsp;&nbsp;&nbsp;&nbsp;Implement processes for rules performance monitoring, including hit rates, false positives, case conversion and operational impact •&nbsp;&nbsp;&nbsp;&nbsp;Serve as primary liaison between the Internal Fraud CoE and business units on internal fraud rule implementation •&nbsp;&nbsp;&nbsp;&nbsp;Partner with Global Security Investigations, Ethics, General Counsel, Compliance, and Colleague &amp; Labor Relations to ensure rules produce actionable alerts, clear narratives, and defensible outcomes •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with Colleague Experience Group, Global Security, Ethics Committee, Technology Risk &amp; Information Security, and Employment Law to ensure employee lifecycle controls (hiring, onboarding, transfers and exits) are supported with effective rules •&nbsp;&nbsp;&nbsp;&nbsp;Provide internal fraud rules expertise to support investigations, case management and remediation activities •&nbsp;&nbsp;&nbsp;&nbsp;Identifies new threat factors/alerts in collaboration with businesses &amp; functions and designs and rapidly adjusts rules to maintain dynamic stance towards evolving internal fraud threats, confirmed incidents or regulatory guidance •&nbsp;&nbsp;&nbsp;&nbsp;Foster a culture of control innovation, balancing risk mitigation with business enablement •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to executive reporting on internal fraud trends, highlighting the impact of rule-driven detection Desired Qualifications &amp; Requirements: •&nbsp;&nbsp;&nbsp;&nbsp;10+ years of experience in internal fraud risk management, detection strategy, or analytics for financial services enterprises •&nbsp;&nbsp;&nbsp;&nbsp;Aptitude to comprehend predictive models and utilize them to effectively inform and shape strategies through data analysis •&nbsp;&nbsp;&nbsp;&nbsp;Proven expertise in rules-based detection systems and internal fraud monitoring tools •&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge and understanding of the fundamentals of finance and related transactions. Must be fully conversant with all products and services offered by American Express, including a working knowledge of proprietary data processing systems, operations, policies and procedures •&nbsp;&nbsp;&nbsp;&nbsp;Strong background in data analytics, including SQL, SAS, Python or equivalent •&nbsp;&nbsp;&nbsp;&nbsp;Experience in data visualization, network analysis, and application of structured analytic techniques to generate and test hypotheses, assess cause and effect, challenge analysis, and support decision making •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to balance detection objectives and operational impact •&nbsp;&nbsp;&nbsp;&nbsp;Strong leadership skills with the ability to collaborate &amp; influence without direct authority •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's degree required; Masters degree, PhD, or professional certifications preferred •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communications skills with ability to engage executives, technical teams, and key stakeholders •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record of leading through change, driving decisions across organizations and levels, and leading and producing results with or without authority Desired Leadership Characteristics: •&nbsp;&nbsp;&nbsp;&nbsp;Calm and decisive under pressure. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues •&nbsp;&nbsp;&nbsp;&nbsp;Initiative and bias for action and for getting things done •&nbsp;&nbsp;&nbsp;&nbsp;Proven ability in extending and maintaining strong relationships in a complex multi-national corporation •&nbsp;&nbsp;&nbsp;&nbsp;Strong problem solver with the ability to use analytical methods to affect change •&nbsp;&nbsp;&nbsp;&nbsp;Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environmentSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President - Detection, Reporting and Quality Assurance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The&nbsp;newly formed Enterprise Technology Services (ETS) Risk &amp; Control Lead, Enterprise &amp; Digital Platforms and Risk Reduction team, are dedicated to driving effective Operational Risk strategies as the Enterprise undergoes the transformation to strengthen our Risk Management programs, pillars and enablement functions.&nbsp; With the growing importance of Issues, Events &amp; Remediation Management and based on the complexity of the Enterprise Digital (ED) team, this role will be responsible for all end-to-end Issues, Events &amp; Remediation management and act as a single point of contact for the ED leadership team. The leader will deliver large-scale change to implement operational efficiencies and operationalize the ERM and ORM policies and process changes.&nbsp; &nbsp;This includes increasing inventory data quality and meeting milestones and providing increased clarity and oversight of the inventory.How will you make an impact in this role?The Director, Issues, Events &amp; Remediation, Enterprise Digital will:<ul><li>Ensure investigation and root cause analysis is conducted to address repeated issue types</li><li>Perform quality assurance on documentation of Issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes and</li><li>Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Conduct thematic analysis to identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support and oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective and drive improved inventory quality</li><li>Opine on and engage with owning BU on specific control enhancements related to issues, ensuring senior leaders have clarity on roles and responsibilities to drive the desired changes</li><li>Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution</li><li>Prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Minimum Qualifications:&nbsp;<ul><li>Demonstrated experience&nbsp;in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent program management, communication, and interpersonal skills, with an ability to interact with and obtain buy-in from senior business unit / Tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within the financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify themes and trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies&nbsp;and with varying backgrounds and ensuring efficient flow of work with advanced project &amp; program management skills – including effective forecasting and capacity planning methodologies.</li><li>Control enhancement expertise and risk analysis.</li><li>Mature change management and operations including reporting and operational efficiencies.</li><li>Strong people leadership experience leading teams in Technology, Risk and or Governance based roles</li><li>Advanced stakeholder communications with senior leaders to provide clarity on status and actions to drive desired outcomes.</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing the remediation process for operational risk issues and events</li><li>Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li></ul></li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Issues, Events & Remediation Enterprise Digital

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.This position is part of Credit and Fraud Risk Organization, focused on Commercial New Accounts Underwriting.&nbsp;The role brings an exciting opportunity to innovatively define Client and Card Member Onboarding experience while reducing the early tenure credit losses for Middle to Large and Global Clients. The role is highly visible and will require strong collaboration across a variety of functions, including but not limited to Risk, Technology, Decision Science, Product, Marketing, Sales etc to develop best in class strategies and capabilities to support our customers.Specific responsibilities include:<ul><li>Own end to end capability roadmap for transformation of existing Client acquisition journeys</li><li>Conduct data analysis for quantitatively designing profitable Client/Card Member acquisition frameworks and strategies with a keen&nbsp;focus&nbsp;on portfolio growth</li><li>Manage data strategy, data contribution policy, and relationships with strategic third-party data providers.</li><li>Identify, evaluate, and integrate new data sources and capabilities into decision-making</li><li>Lead with an external focus, track developments in the marketplace to understand industry best practices</li><li>Develop and continuously enhance policies, processes, and controls for mitigating credit risk exposure and preventing fraud</li><li>Continuously monitor new account performance and react quickly to potential/emerging issues</li><li>Collaborate with colleagues across the enterprise to leverage partnerships, data, and services to drive innovative solutions to business challenges</li><li>Maintain an effective control environment and respond to operational breakdowns with discipline</li><li>Effectively communicate strategies to a broad spectrum of audience including senior leadership</li><li>Drive operational excellence and ensure full compliance with regulatory requirements</li></ul>Qualifications<ul><li>Advanced degree (e.g., MS, PhD, or MBA) in a quantitative field such as Econometrics, Statistics, Mathematics, Operations Research, Engineering, or Computer Science</li><li>Advanced degree is preferred but not required given a suitable combination of formal education and work experience</li><li>Credit/Fraud risk management experience and understanding of credit lifecycle is preferred</li><li>Blend of analytical skills, process expertise, project management, and relationship-building skills</li><li>Ability to handle large datasets using SAS, SQL, R, Python or another similar programming language</li><li>Thought leadership and solution-oriented mindset</li><li>Ability to think strategically and apply both quantitative methods and business insights to drive results</li><li>Ability to build strong relationships in a cross-functional environment</li><li>Clear, effective written and oral communication skills</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Be part of exciting and innovative initiatives and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge of technology and bringing innovation to life! The Brand Experience and Engagement Technology team leads the Event Marketing and AdTech technology strategy and platforms.This position works closely with our Digital Advertising business partners and product teams to create, develop and support critical systems and platforms for the American Express products and services that drive current and prospective customer engagement, acquisition and loyalty via a multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.&nbsp;How will you make an impact in this role?Leads technology projects by strategically planning, allocating resources, managing risks, tracking progress, and ensuring effective stakeholder communication to achieve organizational objectives.<ul><li>Oversees the strategic planning, coordination, and execution of technology-focused projects, ensuring alignment with organizational objectives</li><li>Leads and orchestrates Program Increment (PI) Planning meetings and technical alignment discussions with leadership, product management, and delivery teams to ensure strategic alignment and readiness</li><li>Facilitates Agile Ceremonies across multiple Delivery Teams</li><li>Drives project quality by improving process gaps and increase efficiency and productivity</li><li>Ensures compliance with Software Development Life Cycle (SDLC) standards across the Scrum Teams and Agile Release Train (ART)</li><li>Interprets relevant portfolio, Release Train, and team-level metrics</li><li>Tracks and reports financial spend across all funding lines</li></ul>Minimum Qualifications<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/Scrum/SAFe/Lean methodologies</li><li>Proven track record in Technical Project Delivery&nbsp; </li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manger Tech Project Mgmt - Agile, SDLC - Amex Offers & Digital Media

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.&nbsp;&nbsp;&nbsp;Resy sits within American Express Global Dining, part of the U.S. Consumer Services organization.The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network.Interested in joining our team of restaurant-obsessed explorers? Right this way.&nbsp;&nbsp;ABOUT THE ROLE:We are seeking a strategic, collaborative, and customer-focused Director, Global Dining Product Marketing. Reporting to the Vice President, Global Dining Venue &amp; Product Marketing, this leader will define how we position, market, and merchandise our digital products to restaurant and hospitality partners — ensuring strong feature adoption, product utilization, and business impact.The Director will partner closely with Global Dining Product and Business Development, Growth &amp; Retention Marketing, and Sales teams to shape go-to-market strategies and ensure every feature and capability is effectively launched and communicated to venues. This leader will also oversee the development of product narratives, enablement materials, and marketing assets that help venues understand and realize the full value of the Resy and Tock platforms, backed by American Express.Key Responsibilities:Product Marketing Strategy &amp; Positioning<ul><li>Define the product marketing strategy and positioning across Resy and Tock, ensuring a clear and differentiated story for each platform and its capabilities.</li><li>Develop messaging frameworks and value propositions that communicate how our digital tools help restaurants and hospitality venues grow and operate more efficiently.</li><li>Collaborate with Product and Design teams to ensure customer insights and market needs inform product development and go-to-market priorities.</li><li>Partner with cross-functional marketing and communications teams to ensure consistent, compelling storytelling across all B2B touchpoints.</li></ul>Go-to-Market &amp; Feature Launches<ul><li>Lead go-to-market (GTM) strategy and execution for new products and features — from positioning and launch planning to post-launch measurement.</li><li>Develop launch frameworks, playbooks, and campaign plans that support adoption goals across different venue segments and markets.</li><li>Partner with Product and Lifecycle Marketing to ensure feature launches are integrated into venue communications and educational programs.</li><li>Oversee the creation of marketing assets, content, and in-product merchandising that highlight new feature value and drive venue engagement.</li></ul>Adoption, Enablement &amp; Insights<ul><li>Drive product adoption and engagement among venue partners through strategic campaigns, education, and enablement.</li><li>Oversee development of sales and partner enablement materials, including product one-pagers, decks, FAQs, and launch toolkits.</li><li>Collaborate with Sales and Customer Success teams to ensure consistent product storytelling and effective training on new features.</li><li>Partner with the Operations, Insights &amp; Planning teams to monitor adoption metrics, campaign performance, and customer feedback to continuously refine product positioning and go-to-market strategy.</li></ul>Leadership &amp; Collaboration<ul><li>Build and lead a high-performing product marketing team, developing strong go-to-market expertise and cross-functional collaboration skills.</li><li>Serve as the key connector between Product, Marketing, and Sales to ensure alignment on feature readiness, launch timing, and success metrics.</li><li>Represent the voice of the venue across the organization, ensuring product and marketing decisions reflect partner needs.</li></ul>Qualifications:<ul><li>8-10 years of experience in product marketing, go-to-market strategy, or B2B marketing, ideally within a SaaS, technology, or marketplace environment.</li><li>Proven success leading product marketing functions, including positioning, messaging, launch strategy, and adoption marketing.</li><li>Deep understanding of go-to-market frameworks and experience driving measurable product engagement and feature adoption.</li><li>Strong partnership skills with Product, Sales, and Design teams; adept at translating product complexity into clear, compelling marketing stories.</li><li>Experience developing and managing enablement programs and marketing assets for customer-facing teams.</li><li>Excellent leadership, communication, and presentation skills.</li><li>Familiarity with the restaurant and hospitality industry, with an understanding of operator needs and motivations preferred.</li><li>Highly organized, strategic, and comfortable managing multiple priorities in a fast-paced environment.</li><li>Ability to inspire, develop, and drive impact through a high-performing team.</li></ul>You’ll Thrive in This Role If You:<ul><li>Are passionate about restaurant and hospitality venues and / or adjacent business verticals.</li><li>Are passionate about connecting great products to customer value through thoughtful, effective marketing.</li><li>Love leading teams that bridge the gap between product development and customer understanding.</li><li>Enjoy building and scaling new marketing capabilities in a fast-paced, collaborative environment.</li><li>Excel at crafting messaging that inspires adoption and drives results.</li><li>Are motivated by helping restaurants and hospitality venues thrive through innovation and technology within the American Express Global Dining Network.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Global Dining Product Marketing

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Organization Overview:As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.The Product Enablement Team is part of the Partner &amp; Product Enablement (PPE) organization within NAS and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products including EMV, Tokenization, Debit, Digital Wallets, and Mobile Point of Sale.The successful candidate will serve as the central business contact to support product consultancy and drive internal and external partner support, while balancing the critical need for controls and risk mitigation, for the NAS product portfolio. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key policies and processes.Responsibilities:<ul><li>Develop a deep understanding of the product suite and define operational requirements for assigned products to support deployment across GMNS.</li><li>Serve as a technical subject matter expert (SME) for assigned products, providing guidance and support to internal and external partners.</li><li>Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches.</li><li>Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products.</li><li>Develop and maintain documentation, including FAQs, to support internal and external stakeholders.</li><li>Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions.</li><li>Create product toolkits and resources to enhance agility and accelerate time-to-market.</li><li>Analyze operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles.</li></ul>Qualifications:<ul><li>Strong understanding of the payments and card industry.</li><li>Expertise in articulating product functionality and demonstrating technical acumen. Understanding of tokenization is added advantage.</li><li>Skilled at building strong relationships and collaborating across multiple business units; experience working with global, cross-functional teams is a plus.</li><li>Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs.</li><li>Ability to learn new tools and processes and deliver consultancy to internal as well as external partners.</li><li>Self-motivated and proactive, with a high degree of autonomy and accountability.</li><li>Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions.</li><li>Passionate about new payments technology, innovation, and customer experience</li><li>Ability to effectively prioritize and manage the completion of tasks.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.See Yourself in our Team:The American Express Network enables over $1.2 Trillion in annual spend and serves card Issuers and Acquirers in over 170 markets worldwide. The Network and Acquiring Services (NAS) team is driving a strategic, multi-year transformation to modernize the Network crafting innovative products, services, and capabilities that will anticipate the needs of customers by enabling more types of payments.Find your place in product on #TeamAMEX.We are seeking a superstar product manager to join us as Senior Manager, Digital Product Management - Token Services.&nbsp;This person will be responsible for evolving our token product suite by building our next generation of token products and underlying capabilities that increase checkout conversion rates, increase customer spending and engagement, while enhancing the payments experience for our issuing, merchant and acquiring partners.How will you make an impact with this role?This individual will serve as a product champion, responsible for evaluating and identifying product(s) and/or features to be delivered to our customers. They will work with cross-functional teams in an agile environment to manage the end-to-end product lifecycle of our Token services, including defining product strategy, enhancing features to meet partner needs, driving technical implementation and go-to-market execution, progressing emerging token use cases, and influencing payments industry bodies on defining standards.<ul><li>Design new products, features, and experiences for target customer personas leveraging external and internal data and insights</li><li>Define business requirements and collaborate with partner delivery teams to refine product features. Partner with architects and engineers to identify technical solutions, assess tradeoffs, and deliver product features/platform capabilities.</li><li>Collaborate with internal teams to shepherd product enhancements through new product development processes and advocate to create the best customer and business outcomes.</li><li>Define and track product metrics and KPIs and collect customer feedback to continuously improve the product and refine feature backlog.</li><li>Collaborate with stakeholder teams to deliver go-to-market strategy and coordinate execution across marketing, sales, partner enablement, and servicing.</li><li>Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution.Represent network interests in leading external industry forums.</li></ul>Minimum Qualifications<ul><li>Experience:&nbsp;5+ years in product management or product development, identifying customer needs, driving seamless delivery and go-to-market enablement, and managing product economics.</li><li>Strategic thought leadership:&nbsp;Strategic and innovative mindset, with the&nbsp;ability to synthesize and translate market and industry trends into opportunities for AXP to drive&nbsp;innovative solutions and build consensus for key initiatives.</li><li>Demonstrated critical thinking and problem-solving ability: Self-starter who can translate ideas into actionable insights and collaborate to solution customer problems.</li><li>Data Insights: High level of comfort with data and analytics, with experience using data to drive decision making and product improvement.</li><li>Customer-focus: Ability to identify customer personas and develop features that solve distinct customer needs and deliver best-in-class customer experiences.</li><li>Intellectual Curiosity: A consultant mentality with the ability to distill ideas, connect the dots from across multiple business topics, organize the information and tell a story.</li><li>Relationship Management: Strong external and internal partnership skills; proven track record to partner with senior leaders a plus.</li><li>Communications: Ability to communicate effectively at all levels, including concise verbal and written executive-level communications.Strong ability to stay connected to remote partners and stakeholders.</li><li>Highly Collaborative: Ability to collaborate and build strong relationships with internal and external stakeholders to deliver&nbsp;value beyond traditional means.</li><li>Passion for the payments space: Ability to succinctly describe the latest trends and provide thought leadership on their relevance to American Express</li><li>Great Attitude: High energy and an optimistic attitude</li></ul>Preferred Qualifications<ul><li>2+ years' experience managing payments products</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is the top tier payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses. Global Commercial Services (GCS) is committed to service and innovation and offers our Commercial Card Members a wide range of differentiated solutions.&nbsp;As the global leader in the corporate payments’ solutions space, we continue to be an exciting and fast-growing business. GCS is a core operating group of American Express and has delivered increased growth over the past decade. GCS partners with small businesses and corporate clients to support them as they manage business expenses and make large purchases through proprietary payment solutions and expense management tools.&nbsp;The&nbsp;Early Tenure Deployment Manager’s primary responsibility is to lead a team of tele based Deployment Account Development Consultants to on-board and provide early treatment of our digital accounts payable solution. The Deployment team leverages their expertise to understand the client need, educate, and drive engagement while maintaining loyal customer relationships. &nbsp;Job Responsibilities:&nbsp;Strategic planning &nbsp;&nbsp;<ul><li>Drive overall team strategy to achieve business goals and growth targets from newly acquired accounts&nbsp;&nbsp;</li><li>Develop and standardize deployment best practices for various client segment types utilizing data analysis to set KPIs for success by client segment</li><li>Monitor &amp; refine deployment approaches as necessary to continually improve client experience, adoption, and team performance through constant data analyzation and reflection</li></ul>Coaching and development&nbsp;&nbsp;<ul><li>Mentor and develop a group of Tele Deployment Consultants to drive growth and achieve targets&nbsp;&nbsp;</li><li>Hire and on-board new consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles&nbsp;&nbsp;</li></ul><ul><li>Manage performance of team to achieve portfolio growth, retention, and profitability targets from existing clients&nbsp;&nbsp;</li></ul>Business development&nbsp;&nbsp;<ul><li>Report on team performance and forecasting to Senior Leadership for project throughput, churn risk analysis &amp; impact, spend attainment &amp; forecasting, incoming pipeline assignment, pre-sales requests &amp; support, etc.</li><li>Partner closely with other teams such as Sales, Marketing, Account Management, Product, &amp; Support to understand their goals and Deployment’s role</li></ul>Compliance (100% of time)&nbsp;&nbsp;<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements&nbsp;&nbsp;</li><li>Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interaction&nbsp; &nbsp;</li></ul>Qualifications:<ul><li>Bachelor's degree preferred&nbsp;&nbsp;</li><li>Experience leading sales or account development team, 3+ years&nbsp;&nbsp;&nbsp;</li><li>External customer facing software deployment experience</li><li>Experience partnering with clients across various markets / industries&nbsp;&nbsp;</li><li>Experience in a highly regulated industry&nbsp;&nbsp;</li><li>Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results&nbsp;&nbsp;</li><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;&nbsp;</li><li>Results focused&nbsp;&nbsp;</li><li>A customer-centric perspective with excellent listening and problem-solving skills</li><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;&nbsp;</li><li>Market, industry, &amp; product knowledge&nbsp;&nbsp;</li><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;&nbsp;</li><li>Strategic thinking&nbsp;&nbsp;</li><li>Leadership and team motivation&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

20,135 Full Time Jobs