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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending, and Co-Brand cards.Within Small Business Marketing, the Partner Marketing team is responsible for acquiring new co-brand customers and deepening engagement with our existing co-brand customers to accelerate growth and momentum for the business. The Senior Manager, Hospitality Co-Brand Customer Marketing role will lead the customer growth and loyalty strategy across Marriott &amp; Hilton marketing channels. This role will require effective management of multiple high-impact initiatives, with a keen appreciation for both strategic and operational implications.Key Responsibilities:·Develop and deliver customer first, insight-based, customer marketing strategies aligned with partner and product priorities, to drive loyalty and spend·Serve as go-to-market Customer Marketing champion for new card benefits and offers·Manage, evaluate and optimize customer treatment offer strategy and performance·Liaise with both internal stakeholders and external Marriott &amp; Hilton partners to deliver holistic campaign strategies·Partner with external agencies to develop compelling customer journeys, creative and messaging to clearly communicate key product benefits·Analyze campaign results to help drive future strategies·Develop and own forecasts for growth treatments and offers·Coach, motivate and develop 3 direct reports and support the ongoing development of the wider team cultureMinimum Qualifications:<ul><li>Bachelor's degree required</li><li>Customer-focused marketer, able to develop and implement key marketing initiatives across portfolios and throughout the Card Member lifecycle</li><li>Strong analytical skills with ability to understand performance drivers and extract the most relevant insights to drive results</li><li>Strong relationship building and partner management experience, with the ability to work with cross-functional teams and communicate with colleagues at all levels</li><li>&nbsp; &nbsp; Excellent prioritization, project management, and influencing skills to bring together stakeholders and drive outcomes</li><li>Excellent written and verbal communication skills</li><li>Analytical thinker with ability to leverage data to inform and influence decision-making</li></ul>Preferred Qualifications:People leadership experience a plusSalary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Hospitality Customer Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Chief Technology Officer Organization's vision is to set the standard for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, amplify the technical heartbeat of the organization, and deliver great experiences to all American Express Colleagues.&nbsp; Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.&nbsp;About Enterprise Architecture:Enterprise Architecture is an organization within the Chief Technology Office at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.Governance: this pillar is responsible for defining technical standards and developing innovative tools that automate controls to ensure compliance.Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.Responsibilities:&nbsp;<ul><li>Ensures Technology Platform solutions are aligned with the corresponding Platform Blueprint and Company Platform roadmaps; may be called on to be the Technology Platform Single Point of Contact (SPOC)</li><li>Focuses on cross-platform integration to use and optimize platform capabilities</li><li>Ensures the engineered environment meets the specification in terms of business requirements, application design and infrastructure requirements, i.e. accountable for the platform integration performance and efficiency</li><li>Performs hands-on solution architecture design work and actively participates in design and code reviews to ensure both delivery of desired business outcomes and alignment to enterprise standards</li><li>Provides input and functional direction to the Technology Platform’s API strategy and implementation roadmap</li><li>Works with Business and Data Architects to align and incorporate their input into platform solutions</li><li>Responsible for coaching and mentoring engineering resources on solution architecture, providing advice, mentorship and assistance to less experienced colleagues as required</li><li>Identifies technical solutions and business process improvements in support of the business and IT strategic direction</li><li>Finds opportunities to embrace innovative technologies</li><li>Interacts with business partners and product engineering teams to share and direct architecture practices that may affect business solution delivery</li><li>Provides architectural governance, reviewing projects to ensure alignment to architectural and technical strategy by driving Technology Platform to Platform Architecture Review (PAR) approval level</li><li>Advises product delivery resources on the best time to engage dependent teams (for example, database engineering teams)</li><li>Ensures accurate asset information is documented and recorded in the appropriate repositories for the assigned portfolio</li></ul>Qualifications:<ul><li>4-5 years of hands-on programming experience meaningful to the assigned Technology Platform in a professional environment and/or comparable experience such as:</li><li>Advanced hands-on experience with application solution architecture design and end-toend software development of complex distributed (multi-tiered) systems</li><li>Prior experience in multiple IT disciplines with a confirmed understanding of architectural concepts (business, data, technical and solution) and track record of implementation</li><li>Extensive experience using a systems analysis and design methodology that is applicable to an agile product environment</li><li>Bachelor’s Degree in computer science, engineering, information systems or related field required; advanced degree preferred</li><li>Prior hands-on experience with one or more core technology stack components within the assigned portfolio, such as relevant frameworks and/or programming languages</li><li>Advanced to authoritative level knowledge and understanding of solution architecture, complex application systems design and platform integration via modern approaches (i.e. RESTful APIs)</li><li>Proven understanding of relevant supporting architecture domains required to align and deliver solutions (business, information, application, technical, etc.)&nbsp;</li><li>Ability to perform system design reviews to ensure selection of appropriate technology, efficient use of resources, and alignment to strategic platform roadmaps</li><li>Channel-specific solution architecture skills as required by the assigned platform, such as web, mobile, voice or interactive media</li><li>Advanced skills with Open Source components, frameworks and complex systems integration</li><li>Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization techniques</li><li>Able to participate in the prevention, diagnosis, and resolution of system outages as a leader in the underlying architecture</li><li>Experienced level understanding of relevant SDLC methodologies, practices and compliance policies/procedures</li><li>Deep business capability domain knowledge relative to the assigned portfolio</li><li>Able to acquire results with an emphasis on reducing cycle time and growing the speed to market of new products&nbsp;</li><li>Excellent interpersonal skills (verbal and written), as well as effective consultative and influential leadership skills</li><li>Well versed in current industry best practices regarding solution delivery disciplines&nbsp;</li><li>Strong business insight with the ability to identify key issues and their impact in a broad business context&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Solutions Architect - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manage operational risks associated with Information &amp; Cyber Security Risk, Business &nbsp; Disruption, Technology &nbsp; Risk, Data Risk, &amp; AI Risk Management. The team also ensures that risk management activities are conducted in a manner compliant with regulatory requirements and expectations. The team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.Functional Description: This role is part of the second line technology risk management team within the GRC group, headed by the Chief Risk Officer (CRO) of the company. This is a unique opportunity to work with a team of diverse and talented professionals who are responsible for building the technology risk management program and providing independent risk oversight to the technology, cyber security and data risks.Reporting to the Director for Technology Risk Oversight, this position is responsible for independently assessing, reporting, and aggregating technology risks. &nbsp;The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors, and Regulators. This position will be responsible for effectively collaborating with key stakeholders across lines of business and lines of defense to ensure IT risks are managed effectively and efficiently in accordance with the company policies and applicable regulatory requirements.Essential Job Functions: •&nbsp;&nbsp;&nbsp;&nbsp;Learn IT Risk Management policy, Information technology policy &amp; standards &amp; processes at American Express, demonstrating strong levels of curiosity and willingness, to present an effective credible challenge.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Engage and liaise with internal stakeholder groups that have oversight of processes relevant to the firm’s IT risk management approach to prevent, protect, respond and adopt/learn from IT incidents. •&nbsp;&nbsp;&nbsp;&nbsp;Provide effective oversight and credible challenge to the 1st line’s implementation of IT related controls within the Risk and Control Self-Assessment (RCSA) and review the design and operating effectiveness of controls linked to the IT risk taxonomy. &nbsp; &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to enterprise-wide initiatives focused on enhancing the IT risk management framework, information security policies, &amp; security standards. Support development of key risk indicators and key performance indicators that delivers meaningful insights into IT risks and control performance trends. •&nbsp;&nbsp;&nbsp;&nbsp;Perform data-driven reviews focused on IT risks and prepare risk review reports for senior stakeholders and governance bodies. •&nbsp;&nbsp;&nbsp;&nbsp;Stay abreast of applicable regulations, guidelines, and industry standards, and drive continuous enhancement of oversight practices to ensure alignment with evolving regulatory expectations and leading practices. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Conduct exploratory data analysis on large sets of structure data using industry standard tools (Ex: SQL, Python, Power BI, and Excel data models) to develop meaningful insights on cybersecurity and technology related data. •&nbsp;&nbsp;&nbsp;&nbsp;Learn technology, cyber security, and business continuity management processes at American Express, demonstrating strong levels of curiosity and willingness, in order to present an effective credible challenge. •&nbsp;&nbsp;&nbsp;&nbsp;Support the design of independent technology risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, operational risk event management, operational risk issue management. •&nbsp;&nbsp;&nbsp;&nbsp;Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.Minimum Qualifications:<ul><li>Minimum five years of experience in IT, security, &nbsp;or risk management within the banking/financial services industry including policy &amp; procedure development, risk appetite, risk control self-assessment and testing, operational event &amp; issue management. •&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to identify &amp; assess risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data. •&nbsp;&nbsp;&nbsp;&nbsp;Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work in a highly collaborative environment, excellent relationship building skills and ability to influence partners with a firm strategic view. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent analytical skills with high attention to detail and accuracy. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent critical thinking and problem-solving skills. •&nbsp;&nbsp;&nbsp;&nbsp;Required self-starter who can work with minimal supervision. •&nbsp;&nbsp;&nbsp;&nbsp;Willingness to challenge traditional thinking by actively engaging in constructive dialogue.</li></ul>Preferred: •&nbsp;&nbsp;&nbsp;&nbsp;Educational background: Bachelor’s in computer science or information systems. •&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of cybersecurity and technology risk management concepts. •&nbsp;&nbsp;&nbsp;&nbsp;Experience in risk management frameworks and standards across cyber security, data risk, information technology, 3rd party, business continuity management. •&nbsp;&nbsp;&nbsp;&nbsp;Industry certifications (e.g., CISSP, CISM, CISA, CRISC, CompTIA Security+) •&nbsp;&nbsp;&nbsp;&nbsp;Understanding of risk assessment methodologies, frameworks, and industry standards (e.g., COSO, COBIT, ISO 27001, FAIR or NIST RMF) •&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of relevant policies &amp; regulations (e.g., OCC Heightened Standards, FFIEC IT booklets). •&nbsp;&nbsp;&nbsp;&nbsp;Experience with Governance, Risk and Compliance tools (Ex: Archer). Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager - Information Risk Security

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The newly created first line of defense Financial Crimes Risk &amp; Controls center of excellence will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.&nbsp;This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk &amp; Compliance organization.Role Discription:The 1LOD Financial Crime Risks and Controls Team within Global Servicing is looking to recruit a Manager/Senior Manager – Financial Crimes Analytics. This role will be responsible for leveraging analytics to identify emerging risk in our portfolio related to financial crimes leading to creation processes and strategies for effective management of Fincancial crimes.Key Responsibilities<ul><li>Manage financial crime risk data analytics to support the transformation as well as BAU risk management strategy</li><li>Build a consistent set of toolkit to monitor and measure overall health of financial crime program across customer lifecycle</li><li>Engage key stakeholders including Technologies, Capabilities, Servicing and Business teams to ensure alignment, understanding and support for managing the processes to service and resolve FC concern cases.</li><li>Partner with 1LOD teams to build financial crimes business monitoring program</li><li>Build and lead a highly performing team of 2-3 Analyst/ Sr. Analysts.</li></ul>Minimum Qualifications<ul><li>3+ years of experience in risk management or analytics</li><li>Ability to provide structure in ambiguity, excel in a dynamic and complex environment, and deliver under tight deadlines</li><li>Proven track record in delivering high quality analytical results and initiatived.</li><li>Strong ability to influence partners and stakeholders</li><li>Excellent critical thinking and attention to detail</li><li>Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities</li><li>Strong verbal and written communication skills, with the ability to translate between various technical and non-technical audiences</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager- Financial Crimes Analytics and Reporting

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The newly created first line of defense Financial Crimes Risk &amp; Controls center of excellence will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.&nbsp;This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk &amp; Compliance organization.Role Discription:The 1LOD Financial Crime Risks and Controls Team within Global Servicing is looking to recruit a Director – Financial Crimes Data Governance and Reporting. This role will be responsible for defining and aanaging the data governance risks and standards for the organization while following required internal policies and market standards.Key Responsibilities<ul><li>Manage financial crime risk data governacne abd reporting to support the transformation as well as BAU risk management strategy</li><li>Build a consistent set of toolkit to monitor and measure overall health of financial crime program across customer lifecycle</li><li>Engage key stakeholders including Technologies, Capabilities, Servicing and Business teams to ensure alignment, understanding and support for managing the processes to service and resolve FC concern cases.</li><li>Partner with 1LOD teams to build financial crimes business monitoring program</li><li>Build and lead a highly performing team of 2-3 Analyst/ Sr. Analysts.</li></ul>Minimum Qualifications<ul><li>3+ years of experience in risk management or analytics</li><li>Ability to provide structure in ambiguity, excel in a dynamic and complex environment, and deliver under tight deadlines</li><li>Proven track record in delivering high quality analytical results and initiatived.</li><li>Strong ability to influence partners and stakeholders</li><li>Excellent critical thinking and attention to detail</li><li>Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities</li><li>Strong verbal and written communication skills, with the ability to translate between various technical and non-technical audiences</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager- Data Governance and Reporting

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The&nbsp;Analyst - Customer Segmentation, Targeting &amp; Eligibility is part of the Enterprise Customer Engagement Solutions (ECES) team which sits within the larger Enterprise Communications and Martech Experiences (ECMX) organization at American Express. &nbsp;ECES is responsible for partnering with the US, International, and Merchant businesses on their customer targeting and eligibility strategies for their marketing campaigns. &nbsp;This position is focused on supporting the US Marketing organization.How will you make an impact in this role?The&nbsp;Analyst- Customer Segmentation, Targeting &amp; Eligibility will partner with Marketing on direct marketing targeting strategies to reach our Consumer and Commercial customers with relevant offers. &nbsp;They are subject matter experts on the targeting and eligibility process including the data used for targeting. &nbsp;They provide recommendations and solutions to help marketing reach their goals. &nbsp;The analyst ensures accurate and compliant customer list execution by leveraging our db to identify, target and segment according to test and offer strategies. &nbsp;He/she resolves complex problems, conducts analyses, and is responsible for identifying and leading process improvements that drive efficiency and automation in campaign execution. &nbsp;In addition, the analyst provides marketers with training and guidance on the list execution process as well as understanding the infrastructure for a positive customer experience.Responsibilities:<ul><li>Provide expertise to marketing on customer targeting &amp; eligibility for Acquisition, Lending, benefit reinforcement and spend campaigns targeted to Consumer and Commercial customers- this includes research on new data elements, reviewing segmentation, meeting with risk and analytic partners, and helping marketers submit requests accurately in our eligibility platforms.&nbsp;</li><li>Reviews list request submissions for accuracy, finalizes with marketing, and applies targeting parameters for coding and creation of eligiblity files.</li><li>Provide subject matter expertise to platform transformation team and participate in testing and campaign migration to a new platform.</li><li>Troubleshot and research any data anomalies or customer complaints </li><li>Identify process efficiencies and opportunities to simplify or reduce the number of list requests from marketing to free up capacity.</li><li>Train marketers on targeting processes</li></ul>Minimum Qualifications:<ul><li>College Degree</li></ul>Preferred Qualifications:<ul><li>Strategic and logical thinker</li><li>Understanding/experience with marketing operations</li><li>Experience working with data and marketing platforms (e.g.- Unica, Redpoint, Adobe, Salesforce)</li><li>Highly organized, able to prioritize and meet deadlines.</li><li>A "can do" attitude.</li><li>Creative problem solver</li><li>Strong relationship and communication skills- able to explain complex/technical concepts in layman's terms.</li><li>Control and compliance mindset.</li><li>Big data platform/programming a plus (Hive, PySpark SQL, etc.)</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst - Customer Segmentation, Targeting & Eligibility

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Credit Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for independently overseeing and challenging the company’s credit risk taking and credit risk management activities, including the comprehensive identification, management, and mitigation of credit risks within the company’s risk appetite.We are seeking a skilled and detail-oriented professional for credit risk governance who has experience / prior experience as a credit risk examiner / regulator. Responsibilities for this role include governance, reporting &amp; analytics, working with stakeholders across the enterprise, and regulatory &amp; internal audit support.The incumbent will report to the Director, Global Credit Risk Oversight.How will you make an impact in this role?<ul><li>Governance:<ul><li>Identify opportunity areas through gap analysis against regulatory guidance and credit risk examiner handbooks</li><li>Maintain Credit Risk Management Policy</li><li>Maintain credit risk standards, procedures (in collaboration with functional team) and templates (e.g., reports, MEMO etc.)</li><li>Ensure adherence to credit risk board approved plan and findings resolution</li><li>Conduct QC checks on 2LOD review reports</li></ul></li></ul><ul><li>Reporting &amp; Analytics:<ul><li>Support in the creation of the quarterly Credit Risk Memo</li><li>MIS reporting to partner teams (e.g., findings tracker)</li><li>Perform ad-hoc analytics and reporting on credit risk findings (e.g., finding themes etc.)</li></ul></li></ul><ul><li>Internal Audit, Regulatory, and Enterprise Risk Management (ERM) Support:<ul><li>Coordinate with functional team on IAG and regulatory requests</li><li>Coordinate and prepare meeting materials for quarterly interagency meeting</li><li>Matters Requiring Attention (MRA) and regulatory recommendation remediation</li><li>Engage with stakeholders across line of defenses to ensure program consistency with enterprise-wise guidelines and respond to stakeholder inquiries related to risk governance</li></ul></li></ul>Minimum Qualifications:<ul><li>2-5 years of experience at a bank regulatory agency (e.g., OCC, Federal Reserve, FDIC) reviewing/examining credit risk practices</li><li>Prior experience as a credit risk examiner, loan portfolio manager, or in closely supporting loan portfolio managers</li><li>Bachelor’s degree in management or science (statistics, engineering, decision science, finance, economics, or closely related fields)</li><li>Strong Microsoft Excel, PowerPoint skills</li><li>Able to demonstrate strong knowledge of credit risk and financial risk management</li><li>Outstanding multi-tasking and project management skills as well as strong teamwork aptitude to work with colleagues and stakeholders across various AXP offices globally</li><li>Extremely high attention to detail, self-starter and enthusiastic attitude</li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged</li><li>Ability to communicate oversight findings to credit risk peers, business partners, and senior executives</li></ul>Preferred Qualifications:<ul><li>Graduate degree such as M.S. and Ph.D. (in statistics, finance, economics, or closely related fields); or MBA is a plus</li><li>Good communication and interpersonal skills; able to clearly articulate or interpret technical documents, regulatory guidelines, and complex project requirements in a concise manner to various stakeholdersGuardian</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Credit Risk Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. Within GCS, the mission of the Business Banking Product Management team is to create banking products that are the best choice for our small business customers. We achieve this by being customer and competitor obsessed, delivering market leading value, and creating great experiences for our customers.The Senior Manager, Account Governance – Business Banking Product Management will be responsible for implementing, executing and supporting initiatives necessary to ensure continued legal and regulatory compliance, as well as adherence to new and evolving enterprise control guidelines. This colleague will play a critical role in driving the sustainable growth of our portfolio by defining and driving product initiatives with heightened regulatory compliance risks and requirements.&nbsp; In addition, this colleague will work cross functionally with several groups, including Business Banking Product Management and Development, Business Operations, Consumer Banking Product Management, Control Management, Legal and Compliance teams.Key Responsibilities:<ul><li>Enable the scale of our Business Banking products, by strengthening our regulatory foundation and unlocking new opportunities for sustainable growth</li><li>Define, inform and execute Business Banking processes required to ensure compliance with legal and regulatory guidelines, such as FDIC and Tax requirements</li><li>Deliver new features, controls and enhancements that have heightened regulatory risk, working in close partnership with cross-functional teams, including Product Development, Design, Engineering, Risk, Legal, Compliance, and Marketing</li><li>Support new and emerging enterprise control processes by identifying needs, informing approach for Business Banking products and facilitating processes, as needed</li><li>Identify opportunities to optimize processes and drive efficiency, in order for the Business Banking team to maintain agility and drive continued portfolio growth in a controlled and compliant manner</li><li>Gain a deep understanding of our Business Banking products and generate new ideas to improve customer experience and drive growth, with supporting business cases</li><li>Partner with Product Management teams across Consumer Banking and Small Business products, to drive consistency in approach and share best practices</li><li>Occasional travel</li></ul>Minimum Qualifications:<ul><li>Extensive experience in Banking or Financial Services product management</li><li>Excellent project management, organization, and prioritization skills, with a proven ability to manage cross-functional initiatives</li><li>Ability to build relationships, influence, and collaborate effectively with cross-functional teams</li><li>Comfort in a fast-paced and high growth environment, flexible, and ability to handle change needed</li><li>Ability to provide insight and accurate judgment in addressing and resolving business issues</li><li>Proactive and results-oriented, with strong thought leadership and problem solving skills</li><li>Excellent oral and written communications skills and proven ability to communicate effectively to audiences across various leadership levels</li><li>Customer-focused, with a desire to understand small business owner needs and build best-in-class solutions and customer experiences</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:<ul><li>Prior experience working on U.S. Bank Regulatory projects&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Business Banking Product Governance

Director IT Shared Services &amp; OperationsPlease note that we do not offer visa sponsorship for this position.SummaryThe Director of IT Shared Services &amp; Operations leads vendor-managed teams supporting end user services, including service desk, virtual and physical desktop delivery, audio/visual support, and a 24/7 IT Operations Center. This role drives strategic initiatives, continuous improvement, and the adoption of emerging technologies such as Agentic and Generative AI across applicable National Life’s IT Services. The Director engages across all organizational levels to influence technical direction, financial planning, and operational excellence.Key ResponsibilitiesLeadership &amp; Strategy<ul><li>Provide technical leadership and vision for end user services and IT operations.</li><li>Foster a high-performance culture across vendor and internal teams.</li><li>Collaborate with business and IT leaders to align services with enterprise goals.</li><li>Lead strategic planning for technology refresh, service innovation, and AI adoption.</li></ul>Operational Oversight<ul><li>Manage outsourced delivery of service desk, AV, desktop, VDI, and IT operations.</li><li>Ensure reliable, secure, and high-performing end user computing environments.</li><li>Oversee capital planning and OPEX budgeting for end user services.</li><li>Monitor and improve service delivery through KPIs, SLAs, and ITIL-aligned processes.</li><li>Drive continuous improvement and operational excellence across all service areas.</li></ul>Innovation &amp; Transformation<ul><li>Evaluate and implement emerging technologies to enhance user experience.</li><li>Lead pilots and adoption of AI, automation, and digital workplace tools.</li><li>Champion user-centric service models and agile delivery practices.</li></ul>Vendor &amp; Financial Management<ul><li>Manage relationships with key vendors for service delivery, software/hardware maintenance, and licensing.</li><li>Oversee financial planning, budgeting, and cost optimization for shared services.</li></ul>Qualifications<ul><li>Bachelors degree in Computer Science or equivalent.</li><li>10+ years of progressive experience in IT operations, end-user services, or related domains, with at least 5 years in a leadership capacity.</li><li>Proven success in leading outsourced service delivery.</li><li>Strong technical knowledge across end user infrastructure.</li><li>Proficiency with ServiceNow, Office 365, and related tools.</li><li>Exceptional communication skills; comfortable engaging at all organizational levels.</li><li>Experience in KPI-driven environments and continuous improvement.</li></ul> <h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

National Life Group

Director IT Shared Services & Operations

Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$38.00 - $46.70 HourlyDepartment:Department of Community Justice (DCJ)Job Type:Regular RepresentedExemption Status:United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified):November 16, 2025 The Opportunity:OVERVIEW:Are you a Technical Trainer who is an expert with Oregon Criminal Justice systems?&nbsp; Are you driven to help colleagues improve their skills and develop in their careers?&nbsp; Are you a process improvement champion?&nbsp; If so, then this position is for you!The Department of Community Justice Adult Services Division (ASD) is looking for an experienced trainer and criminal justice database expert to teach the ASD Records Team the records management and database processes within the department. This team uses various criminal justice databases, they give quality customer service, they look for process efficiency, and give support for clients and staff.As the Trainer and Evaluation Program Specialist, you will provide training, coaching and feedback to the ASD Records Team as you work to ensure process compliance of work unit practices, policies, State procedures and Interstate Agreements.Come Find Your Why? (video)We are looking for a Technical Trainer who has expertise in the following areas:<ul><li>Develop and maintain customized training materials and curriculum for the Records Team including new hire, transfers, and continuing education.</li><li>Maintain, review, update, and communicate current business workflow and practices regarding the Records Team.</li><li>Create, document, implement and monitor training plans for the Records Team.</li><li>Provide training in criminal justice systems and new technologies pertaining to the Records Team functions.</li><li>Develop business rules and procedures for use and training of new systems, features, and enhancements to ensure data integrity among the Records Team.</li><li>Analyze Records Team process data for consistency, identifications of training needs, quality control, and adherence to procedures.</li><li>Analyze systems/business practices then create analysis/recommendation documentation.</li><li>Assist in the design, development and implementation of new and enhanced systems for department initiatives and business changes.</li><li>Work with business groups in order to develop, implement, and monitor Records Team processes.</li></ul>Workforce Equity:&nbsp; At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.DEPARTMENT OF COMMUNITY JUSTICEVision ~ Community Safety through Positive Change&nbsp;The Department of Community Justice (DCJ) is recognized as a national leader in both adult and juvenile community justice. DCJ routinely consults and makes use of evidence-based practices in our program and policy development. The Department's commitment to data-informed decision-making has led DCJ to make smart investments of taxpayer dollars in supervision, sanctions, and services for the county's highest risk and highest need justice-involved individuals. DCJ makes long-term investments in its employees through the provision of education and training. The Department believes that in order to enhance public safety we must work collaboratively with the judiciary, law enforcement, schools, treatment agencies, and the community.The Department shares information with community members, partners, and staff to keep communities safe by preventing and reducing crime and routinely evaluating which local policies support best practices. DCJ operates 24 hours a day, with nearly 650 regular, on-call, and temporary employees. The Department supervises justice-involved individuals and those defendants requiring pretrial services. DCJ's Juvenile Services Division operates the Donald E. Long Juvenile Detention Facility and is responsible for youth on formal and informal community supervision.More general information about the Department of Community Justice including our mission, vision, and strategies can be found at:<a href="http://www.multco.us/dcj" target="_blank">www.multco.us/dcj</a>.Serving the Public, Even During Disasters&nbsp;Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.IMPORTANT NOTE for Internal Applicants: &nbsp;After you have applied, you will receive an acknowledgement task and the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you complete and submit these tasks in Workday.TO QUALIFY:We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.Minimum&nbsp; Qualifications/Transferable Skills*:<ul><li>Three years of work experience planning the development and evaluation of the Records Team staff, to include the development of manuals and training; AND</li><li>Associates degree, or equivalent experience, in criminal justice, administration of justice, public administration, business administration, or a related field; AND</li><li>Must be able to pass a thorough background investigation, including being fingerprinted prior to employment.</li></ul>Additional Minimum Qualifications (KSAs):<ul><li>Advanced level experience and ability to review processes and data entry work in the various criminal justice systems including Oregon Corrections Information System (CIS), Law Enforcement Data System (LEDS), and eCourts.</li><li>Advanced level experience interpreting and analyzing criminal justice documents.</li><li>Advanced level experience in CIS data entry modules: Admissions, Transfers, Modifications, Permanent and Parenthetical Closures (expiration, warrant, abscond, expirations, unsupervised, bench, etc.) in order to audit records regarding housing history, and supervision cycles.</li><li>Advanced level experience evaluating, creating, and implementing CIS training materials and staff training, coaching and team building.</li></ul>Preferred Qualifications/Transferable Skills*:You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.<ul><li>Experience processing records/files in criminal justice databases.</li><li>Experience with Multnomah County Criminal Justice Records.</li><li>Inquiry/Entry level LEDS certified.</li><li>Strong Communication Skills.</li></ul>*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position . Be sure to describe any transferable skills on your application and clearly explain how they apply to this position .SCREENING AND EVALUATION:The Application Packet:Please be sure to provide all the required* materials listed below in your application submission:&nbsp;<ul><li>Online application*: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.</li><li>Attach a resume*: Please indicate how you meet the required minimum qualifications . Attach the document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.</li><li>Cover Letter*: Please explain why you are applying for this position and describe your training experience in a public safety setting or in a human services setting.</li></ul>The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:<ul><li>Initial review of minimum qualifications</li><li>An evaluation of application materials to identify the most qualified candidates</li><li>Pre-Interview Technical Skills Assessment</li><li>Consideration of top candidates/Interviews</li><li>Background Investigation/Fingerprinting</li></ul>ADDITIONAL INFORMATIONType of Position: This hourly position is eligible for overtime.Type: Represented by Local 88, AFSCME AFL-CIO&nbsp;FLSA: Non-ExemptSchedule: Monday – Friday, 40 hours per weekLocation: Mead Building @ 421 SW 5th Ave., Portland OR 97204Telework(remote): Ad Hoc (limited availability); subject to the Multnomah County Telework Policy and based on the Department’s business needs.Multnomah County offers a comprehensive benefit package to all eligible employees. A few highlights include:<ul><li>Health insurance (medical, dental, vision)</li><li>Defined benefit retirement plan (pension); Multnomah County pays for the employee's share of the state retirement contribution (6% of wages)</li><li>Generous paid leave (vacation, holidays, sick, parental, military, etc...)</li><li>Life insurance, short-term and long-term disability insurance</li><li>Optional deferred compensation and flexible spending accounts</li><li>Free annual Trimet bus pass</li><li>Alternative wellness resources</li><li>Public Service Loan Forgiveness (PSLF)</li></ul>The eligible list established from this recruitment may be used to fill future full-time, part-time, regular, temporary, limited duration, and on-call positions. Application information may be used throughout the entire selection process. This process is subject to change without notice.In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Danny FajardoEmail:<a href="mailto:danny.fajardo@multco.us" target="_blank">danny.fajardo@multco.us</a>Phone:+1 (971) 2919300Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:6021 - Program Specialist

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