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Job Title Staff Support Associate II Requisition Number RE51404 Working Title Department Name 7H025:CANCER CENTER-CORE SUPPORT Work Location Lexington, KY Grade Level 40 Salary Range $15.30-24.50/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 3 yrs Required License/Registration/Certification N/A Physical Requirements May require occasional lifting, pushing, or pulling of objects up to 50 pounds. Requires sitting for long periods of time, repetitive motion Shift Monday – Friday, minimum 40 hours per week. Occasional overtime possible. Job Summary The Markey Cancer Center is recruiting a Staff Support Associate II to order lab supplies for 40+ faculty and staff, maintain office supplies and office equipment, arrange travel, and prepare travel reimbursements. This position is responsible for maintaining compliance with current standards within the department, College, and University. Serve as front-line contact with PPD, mail room, duplicating services, office supply and equipment service vendors, communications, environmental services, IT/Information services, faculty, and departments. This position is expected to pursue professional development by continuously developing knowledge and skills by participating in education programs, trainings, classes, and seminars. Will contribute to continuous improvement within the unit and help identify areas for improvement. This position will have a fully on-site work arrangement. IMPORTANT: Resumes and CVs cannot be substituted for a completed application. Incomplete applications could disqualify you from being considered for this position. If the information on your resume is not entered on the application, this will prevent us from being able to assess your education and experience when trying to determine a salary offer. To be considered you must fully complete the online application being sure to only put one (1) job title for each entry (multiple job titles for one employer must have separate entries), the # of hours worked per week and your ending salary. You will also be required to upload a cover letter and resume. To view our exceptional benefits, please visit <a href="https://www.uky.edu/hr/benefits" target="_blank">https://www.uky.edu/hr/benefits</a>. Skills / Knowledge / Abilities MS Excel, Adobe Acrobat, SRM, Procard, Policy Compliance, Ability to think “outside the box”, Concur, Open to diversity in the workplace Does this position have supervisory responsibilities? No Preferred Education/Experience Bachelors Degree with 5 years of related experience Deadline to Apply 09/07/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Staff Support Associate II

Job Title STEPS Event EMT Requisition Number TE09036 Department Name H3100:Emergency Services Work Location Lexington, KY Salary Range $22/hour Type of Position Temporary Position Time Status Full-Time Required Education Required Related Experience Required License/Registration/Certification Physical Requirements Ability to lift, push, and pull greater than 100 lbs regularly. Ability to sit or stand for extended periods. Shift 0830-1730 Job Summary Primary duties are serving as an EMT at such as but not limited to Keeneland race meets This position serves as an Emergency Medical Technician for the UK HealthCare Enterprise taking vital signs and administering first aid within the EMT scope of practice. . Secondary duties include public relations at events. Skills / Knowledge / Abilities EMT-Basic to include obtaining vital signs, patient immobilization, and ground ambulance operations. Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 10/03/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

STEPS Event EMT

Job Title Nurse Clinical/UKHC/ESH Requisition Number NR12868 Working Title RN/Eastern State Hospital/Wendell 2/Inpatient Psychiatry Department Name H1050:ESH Nursing Services Work Location Lexington, KY Grade Level 10 Salary Range $23.25-39.10/hour Type of Position Staff Position Time Status Full-Time Required Education ADN Required Related Experience No experience required. Required License/Registration/Certification Active Kentucky Registered Nurse (RN) license, Temporary Work Permit (TWP), Provisional License or active compact state Registered Nurse (RN) license that is in good standing and American Heart Association (AHA) Basic Life Support certification for the Healthcare Provider valid for at least 6 months after employment date Physical Requirements The essential functions for this position include the ability to lift, carry, push, and pull 50-100 pounds on a daily basis and 25-50 pounds frequently; as well as stand, walk and sit for long periods of time. The conditions of work may involve exposure to communicable diseases, hazards of radiation, and injury from intractable patients or sharp instruments. Shift Must be able to work three 7pm til 730am, 12-hour shifts per week; will also be required to work some weekends and holidays. Job Summary This position is Wendell 2, 28-bed co-ed unit. The primary responsibilities for this position consist of providing total, comprehensive, continuous and patient centered care which includes: assessing, documenting, planning, implementing, teaching, developing, and evaluating a comprehensive nursing plan of care; delivering direct patient care; ensuring patient satisfaction; training and delegating duties for Nursing Care Technicians (Nursing Assistant); and adhering to University policies and procedures as well as federal, state and local regulations. Furthermore, this environment supports collaborative efforts among the nursing staff and the team of physicians to increase communication and enhance expected patient outcomes. This includes utilization of the nursing process in conjunction with a comprehensive patient-centered plan of care, ensuring patient satisfaction. Skills / Knowledge / Abilities The ideal candidate will have the following: knowledge of Maslow’s eight Basic Human Needs and the priority within Gordon’s Functional Health Patterns Frame Work as well as Swanson’s Caring model; superb direct patient care and critical thinking skills; basic computer navigation skills and working knowledge of the internet; ability to communicate in a professional and respectful manner with patients and their families, co-workers and physicians; and strong organizational, prioritization, and delegation skill. The candidate will be highly motivated, pro-active and confident in advocating for patients and their family members. Will also enjoy working in a strong team environment and provides open, honest communication with fellow staff and physicians. In addition, the ideal candidate will possess exceptional technical skills and a proven ability to work in a team as well as independently. Does this position have supervisory responsibilities? No Preferred Education/Experience BSN + AT LEAST 1 YEAR OF RN EXPERIENCE PREFERRED Deadline to Apply 08/28/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Nurse Clinical/UKHC/ESH

Job Title STEPS Animal Husbandry Technician Requisition Number TE09033 Department Name 7H016:SPINAL CORD &amp; BRAIN INJURY RES Work Location Lexington, KY Salary Range $15.00/hour Type of Position Temporary Position Time Status Part-Time Required Education Required Related Experience Required License/Registration/Certification Physical Requirements Ability to stand forextended periods, ability to lift at least 50 lb Shift 8:00 am-12:00 pm Monday-Friday, some weekends, 25 hours per week Job Summary Job responsibilities involve basic and advanced husbandry of axolotls. This includes washing and feeding animals, cleaning and maintaining aquatic systems, maintaining feed supplies, and general lab maintenance duties. Standing at a sink for extended periods of time and ability to work every other weekend. Skills / Knowledge / Abilities <ul><li>Previous animal care experience preferred.</li><li>Ability to work every other weekend</li><li>Ability to work with a team.</li><li>Ability to understand directions and ask questions</li></ul> Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 08/29/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

STEPS Animal Husbandry Technician

Job Title Clinician - Pediatric Optometrist Requisition Number FE04605 Working Title Department Name 7H854:OPHTHALMOLOGY &amp; VISUAL SCIENCE Work Location Lexington, KY Type of Position Faculty Position Time Status Full-Time Tenure Track Status Non-Tenure Track Required Education OD Required Related Experience Completion of Pediatric Optometry residency Required License/Registration/Certification Ability to obtain Kentucky Optometric License Job Summary The Department of Ophthalmology &amp; Visual Sciences at the University of Kentucky, College of Medicine, is seeing a Pediatric Optometrist to meet the medical and academic needs of the department. The successful candidate will join a group of providers that are committed to excellence in clinical care, instruction, scholarly activity and professional development in a robust and growing practice across eastern and southeastern Kentucky. The primary responsibility of the individual in this position will be to enhance the clinical practice of the Department of Ophthalmology as part of the Pediatric eye care team. This person will be responsible for providing direct patient care, service as an attending provider, training residents and optometry students assigned to the Ophthalmology Department. The individual in this position is expected to provide, develop and maintain clinical services as well as develop academic pursuits. Please include an updated CV when applying to this position. Applications will be reviewed immediately and continue until the position is filled. Skills / Knowledge / Abilities Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply Open Until Filled Yes Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Clinician - Pediatric Optometrist

Job Title Field Service Technician/UKHC Requisition Number RE51411 Working Title Field Service Technician Department Name H3997:EVPHA Information Technology Work Location Lexington, KY Grade Level 09 Salary Range $21.00-34.29/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 6 mos Required License/Registration/Certification Microsoft MTA: IT Infrastructure or CompTIA A+. Certifications are required within one year of hire date. Physical Requirements The physical requirements of this position include occasionally lifting, pushing, and/or pulling objects up to or over 50lbs; sitting for extended periods of time and performing tasks with intermittent repetitive motions (such as typing); occasionally standing and/or walking with objects weighing up to 25lbs; occasional exposure to loud noises and/or extreme temperatures; and some job-related travel (less than 10% of time). Shift Primarily Monday through Friday, 8:00 a.m. – 5:00 p.m. Additional hours may be required in order to meet job and departmental business needs. This position is on-site. Job Summary The successful Field Service Technician/UKHC will perform entry level tasks in support of the end user computing environment for UK Healthcare. Primary duties include tasks such as installing hardware and applications, performing rounds to proactively identify problems, and basic project task work. Microsoft MTA: IT Infrastructure or CompTIA A+ certifications are required within one year of hire date. Skills / Knowledge / Abilities The ideal candidate will have knowledge of Microsoft Enterprise Desktop Support; MacOS experience; troubleshooting experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc. Does this position have supervisory responsibilities? No Preferred Education/Experience The ideal candidate will have Associate degree and specialized/technical experience such as drafting; reading and understanding electrical schematics and technical manuals; and computer operations highly preferred. Deadline to Apply 08/31/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Field Service Technician/UKHC

Job Title Physician - Cardiovascular &amp; Thoracic Radiologist Requisition Number FE04599 Working Title Department Name 7H300:RADIOLOGY Work Location Lexington, KY Type of Position Faculty Position Time Status Full-Time Tenure Track Status Non-Tenure Track Required Education MD/DO (or equivalent). Required Related Experience Completion of an ACGME-accredited residency in Diagnostic Radiology. Fellowship training in Cardiovascular and/or Thoracic Imaging (or equivalent subspecialty training). Required License/Registration/Certification Eligibility for or current certification by the American Board of Radiology (ABR). Must obtain Kentucky medical license upon appointment and maintain throughout the term of the appointment. Job Summary The University of Kentucky College of Medicine Division of Cardiovascular &amp; Thoracic Radiology is growing! We are seeking an exceptional diagnostic radiologist to join our team in a full-time faculty role. Hybrid and remote-only options are also available! Academic rank will depend on qualifications. Please include a current CV and cover letter when submitting your application. Direct inquiries to Morgan Risner at <a href="mailto:mtwe235@uky.edu" target="_blank">mtwe235@uky.edu</a>. Skills / Knowledge / Abilities Demonstrated clinical expertise in advanced cardiovascular and thoracic imaging, including cardiac CT/MR and high-resolution chest CT. Commitment to teaching medical students, residents, and fellows. Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply Open Until Filled Yes Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Physician - Cardiovascular & Thoracic Radiologist

Job Title Device Clinic Nurse/UKHC Requisition Number RE51406 Working Title Device Clinic Nurse Department Name H3130:Gill Heart Institute Work Location Lexington, KY Grade Level 10 Salary Range $23.25-39.10/hour Type of Position Staff Position Time Status Full-Time Required Education ADN Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 2 yrs Required License/Registration/Certification Registered Nurse (RN) Physical Requirements Varying periods of times sitting and/or standing at a computer workstation and working with patients; occasionally lifting, pushing, or pulling objects up to 50 lbs. Shift Primarily day shift, Monday-Friday 8AM-5PM with occasional weekends per departmental needs. Job Summary This position independently performs device interrogation, programming, and remote transmission review under the supervision of the Device Clinic Coordinator and provides clinical evaluation of patients’ overall well-being and post implant wound site. Other daily responsibilities include: managing pacemaker data in all available applications and patient medical records; communicating all findings to include indications found during testing; training and educating patients on all aspects of proper use of transmitting devices; troubleshoots patient compliance issues; schedules appointments for pacemaker monitoring and facilitates appropriate in-office follow up; properly completes all paperwork, electronic orders; may require occasional travel to outreach device clinics; participate in professional development activities and maintain professional affiliations; and any other duties as assigned. Skills / Knowledge / Abilities The ideal candidate will possess the ability to conduct physical assessment and have experience with EMR. Does this position have supervisory responsibilities? No Preferred Education/Experience Related (RN) cardiac device experience preferred. Deadline to Apply 08/31/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Device Clinic Nurse/UKHC

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.***Please note, this is not an active requisition for an open position.&nbsp; This is to pipeline for future potential openings in 2025.American Express Ventures (“Amex Ventures”) is the corporate venture capital arm of American Express focused on early-stage (primarily Seed – Series B) investments across fintech, commerce, consumer services and enterprise software. With a global mandate, Amex Ventures invests in game-changing startups with strategic relevance to American Express.&nbsp; The team also works with portfolio companies and startups to commercialize partnerships with American Express business units.&nbsp; Amex Ventures has backed more than 100 category-defining founders in its 10+ year history. Notable investments include Biocatch, Blackbird Labs, Galileo, Melio, Menlo Security, Nekuda, Plaid, Stripe, Toast and Wonder among others. Amex Ventures is seeking a highly motivated individual to help develop investment theses, source and execute investments for the Enterprise Software team. The Enterprise team invests in companies developing innovative products and capabilities for enterprise customers in areas such as AI/ML, security, data infrastructure, developer tools, identity, fraud/risk, and banking/payment infrastructure. This role is based in San Francisco, California.Job Scope &amp; ResponsibilitiesIn this exciting opportunity, the Investment Analyst will be an integral part of Amex Ventures’ Enterprise team, playing a key role in the day-to-day sourcing, evaluation and execution of investment opportunities including strategic analysis, due diligence, valuation, deal structuring, and negotiations. The Investment Analyst will also drive strategic engagement between American Express and its portfolio companies.Responsibilities<ul><li>Engage across the full lifecycle of venture investing, including sourcing, evaluating, transacting, and managing investments</li><li>Conduct market and industry analysis to support investment thesis development around strategic focus areas</li><li>Build strong relationships with the venture capital and startup ecosystem to proactively identify and qualify relevant companies</li><li>Evaluate business cases and assess investment opportunities from a strategic, operational and financial perspective</li><li>Provide key analysis and support for transactions, working closely with internal and external partners to execute investments</li><li>Manage due diligence and investment decision-making process including preparation of investment memos, financial modeling and analysis, oversight of legal negotiations, and management of deal execution workstreams</li><li>Monitor portfolio company performance on an ongoing basis, working with internal and external stakeholders to drive strategic partnership value</li></ul>Qualifications<ul><li>2+ years previous professional experience in a finance, strategy, or tech role; examples may include VC or PE investing, investment banking, management consulting, or a high-impact role at a technology company (product management, business operations, strategic finance, etc.)</li><li>Ability to operate autonomously in a dynamic and fast-paced environment</li><li>Well-developed strategic thinking capabilities to identify and assess key points, implications and recommendations on a first-principles basis</li><li>Excellent written and verbal communication skills, capable of driving effective collaboration across internal and external stakeholders</li><li>Analytical mindset and deep understanding of finance and valuation fundamentals</li><li>Strong interest in enterprise software and motivation to engage with the startup ecosystem</li><li>Bachelor’s degree required</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Future Opportunity - Analyst- Amex Ventures, Enterprise Software

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the SLC Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 4:45 AM – 11:30 PM MON-SUN. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksSalary Range: $24.00 to $25.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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