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The Role The role of Contractor, Audience Management on the Audience Management Team, will be responsible for the development and management of audiences based on defined business objectives for channel marketing. This includes understanding business objectives, applying prior learnings and best practices, articulating and documenting designs, sizing target populations, adhering to stringent quality control principles and coordinating timely delivery of audiences. This role will have a deep understanding of all marketing data needs, how data and rules are applied to target a population to power marketing and personalization, how audience design impacts measurement, and how measurement methodology influences audience design. <h3>The Contractor, Audience Management will be focused on:</h3> <ul> <li> Audience Strategy &amp; Design: Collaborate with marketing and business partners to understand audience requirements and shape solution for each requested audience, based on what is possible from a data perspective </li><li> Audience Execution &amp; Management: Build single use and scalable, reusable audiences; ensure flawless execution by instituting robust QC checks; Deliver audiences using the appropriate CDP and ensure timely delivery and coordination with channel and business partners. </li></ul> <h3>The Expertise and Skills You Bring</h3> <ul> <li> BA/BS degree is required, an MBA is desired </li><li> Experience: 5+ years of experience in one or more of the following areas: audience/campaign management, database marketing, customer segmentation, data mapping or customer data platform implementation. </li><li> Experience working with data &amp; analytics teams and technology teams to launch innovative marketing for a large and/or regulated company </li><li> Proficient in working with structured databases and fluency in SQL </li><li> Prior hands-on experience with Customer Data Platform (preferred platforms – SimonAI, Twilio Segment); ability move from planning to hands-on keyboard audience development. </li><li> Adept at working with multiple sources of data and identifying the best way to connect data sets </li><li> Knowledge and expertise to partner with Marketing colleagues to design and implement targeted marketing campaigns </li><li> Experience in owned channel marketing, audience management, metadata management and the major marketing platforms (Salesforce (including CRM And Salesforce Marketing Cloud), Adobe, Google, etc.) </li></ul> Additional experience and skills which are valuable to the role: <ul> <li> Highly collaborative and enjoy working in a highly matrixed environment </li><li> Attention to details, program management skills, ability to multi-task and prioritize </li><li> Ability to articulately communicate technical concepts to non-technical partners </li><li> Ability to thrive in a fast-paced environment and are easily adaptable to change and able to lead team members through change </li></ul> The hourly pay rate range for this position is $60.00 – 80.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors The Team This role will be part of a Marketing Channels Team that together leads the strategy, performance and personalization of all Marketing Channels. The Marketing Channels Team is one of several teams that make up the Marketing and Social Platforms Team which is led by the firm’s CMO. The Journey Orchestration Team is created to lead the strategic initiative to transform our go-to-market approach to engage customers through tailored experiences across channels. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Fidelity TalentSource

Audience Management Channel Marketing Manager

DescriptionAt ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.Job Summary<ul><li>Responsible for assessment and direct administration of occupational therapy modalities of treatment as prescribed by a licensed physician</li></ul>Essential Functions<ul><li>Interacts professionally with patients/families; treats patients and their families with respect and dignity Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families</li><li>Effectively and appropriately communicate with patients, physicians, family members and co-workers, demonstrating customer service excellence through application of positive language principles, appropriate response and use of constructive problem-solving techniques which foster positive outcomes</li><li>Ability to perform an appropriate assessment on all patients as related to the therapy requested and provided and reassessments as per policy</li><li>This includes neonate, pediatric, adolescent, geriatric patients and the general patient population</li><li>Supervises and delegates the care provided by certified occupational therapy assistants and therapy technicians, therapy aides, students, and other support personnel</li><li>Assesses competence, delegates specific tasks, and establishes channels of communication. according to established licensing laws, state regulations and practice standards</li><li>Administers treatment involving application of physical agent modalities using equipment, moist packs, ultraviolet and infrared lamps, and ultrasound machines</li><li>Performs therapy interventions utilizing standard occupational therapy techniques and skills as appropriate for the age and condition of the patient</li><li>Evaluates, fits, and adjusts prosthetic and orthotic devices and recommend modifications</li><li>Plans, prepares, and carries out individually designed programs of treatment to maintain, improve or restore physical functioning, alleviate pain and prevent physical dysfunction in patients</li><li>Formulates a teaching plan based upon identified learning needs and evaluates effectiveness of learning, family is included in teaching as appropriate</li><li>Establishes a plan of care which is appropriate to problems identified and involves the patient according to his or her capabilities and desires. Identifies and documents goals, anticipated progress and plans for reevaluation</li><li>Plans and/or assists with patient discharge from therapy services and treatment setting</li><li>Provides information regarding appropriate selection/use of adaptive equipment and support programs</li></ul>Knowledge/Skills/Abilities/Expectations<ul><li>Able to maintain a high awareness of patient satisfaction and teamwork</li><li>Attention to detail</li><li>Adaptable to performing well under pressure in a stressful environment and take appropriate action</li><li>Must be flexible, able to work as needed for appropriate departmental coverage</li><li>Basic computer knowledge; become proficient in Electronic Medical Records (EMR) systems</li><li>Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision</li><li>Demonstrates proficient time management skills</li><li>Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security</li><li>Additional languages preferred</li></ul> QualificationsEducation<ul><li>Degree from an Occupational Therapy Program, required</li></ul>Licenses/Certifications<ul><li>Current Occupational Therapy License as required by the state of practice</li><li>National Board Certification for Occupational Therapy (NBCOT) certification required</li><li>Basic Life Support (BLS) certification required within time frame specified in facility policy</li></ul>Experience<ul><li>1 year preferred</li></ul>

St. Francis-Emory Healthcare

Occupational Therapist

DescriptionAt ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.Job SummaryThe Registrar is responsible for coordinating patient registration, insurance verification, and financial clearance processes to ensure accurate and timely patient access to services. This role involves collecting patient information, verifying insurance eligibility, securing pre-certifications, and collecting payments while maintaining exceptional customer service standards in an acute care hospital setting.Essential Functions<ul><li>Register patients for inpatient, outpatient, and emergency services, ensuring the accuracy of demographic and financial information.</li><li>Verify insurance eligibility, benefits, and authorization requirements for scheduled services.</li><li>Provide patients with information on financial obligations, including co-pays, deductibles, and payment options.</li><li>Collect and document payments, issue receipts, and balance cash drawers daily.</li><li>Communicate with clinical staff, physician offices, and ancillary departments to facilitate patient admissions and appointments.</li><li>Distribute and explain forms, documents, and educational materials to patients and family members.</li><li>Respond to patient inquiries regarding registration, insurance, and billing processes.</li><li>Maintain patient confidentiality and comply with HIPAA guidelines in handling patient information.</li><li>Document all patient interactions and update electronic medical records as required.</li><li>Assist with rescheduling and managing patient appointments as needed.</li></ul>Knowledge/Skills/Abilities/Expectations<ul><li>Excellent communication and customer service skills.</li><li>Strong attention to detail and accuracy in data entry.</li><li>Basic knowledge of insurance verification and medical terminology.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Proficiency in Microsoft Office and electronic medical record systems.</li><li>Ability to maintain a professional demeanor under stressful situations.</li></ul> QualificationsEducation<ul><li>High School Diploma or GED required.</li></ul>Licenses/Certifications<ul><li>None</li></ul>Experience<ul><li>Minimum of 1 year of experience in a healthcare registration, scheduling, or patient access setting preferred.</li><li>Experience with medical terminology and insurance verification is beneficial.</li></ul>

Patient Access Representative, Emergency Department, 5:15PM-3:45AM

DescriptionAt ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.Job Summary<ul><li>The Patient Services Representative is responsible for greeting patient(s), check-in, check-out, scheduling, and managing the telephones and messaging. &nbsp;Collects and posts copays, deductibles, and past due patient balances at the time of service. Promotes a team-oriented atmosphere and takes initiative in maintaining a tidy and safe clinical environment.</li></ul>Essential Functions &nbsp;<ul><li>Greets patients as they arrive at the clinic</li><li>Checks patients in and completes the intake process to include insurance verification and updating demographic information</li><li>Performs electronic chart pre-load process</li><li>Scanning documents to the patient electronic chart</li><li>Collects / post co-pays and other monies due from the patient at the time of service (for current and past-due balances)</li><li>Answers phone calls and takes necessary action (Athena messages, overhead triage page, etc.)</li><li>Performs daily opening and closing procedures; rolls the telephones, generates morning close-out (as needed)</li><li>Scheduling: creates, modifies, cancels patient appointments</li><li>Documents requests in for medication refills in Athena</li><li>Manages medical records (hard-copy and electronic)</li><li>Ability to multi-task in a face-paced environment</li><li>Communicates effectively and pleasantly, decisive decision-making skills</li><li>Participates in orientation, instruction/training of new personnel</li><li>Additional duties as assigned</li><li>Follow management directives</li></ul>Knowledge/Skills/Abilities/Expectations<ul><li>Basic computer knowledge</li><li>Excellent customer service</li><li>Able to organize tasks, develop action plans, set priorities and function in stressful situations</li><li>Ability to maintain a good working relationship both within the department and with other departments</li><li>Must have good and regular attendance</li><li>Must read, write, and speak fluent English</li><li>Approximate percent of time required to travel: less than 1%</li><li>Performs other related duties as assigned</li></ul> QualificationsEducation<ul><li>High School diploma or GED required</li><li>9-month program in medical career college with focus on front office duties and/or Medical Assistant degree preferred</li></ul>Experience<ul><li>2+ years’ experience in medical office receptionist, patient access, or medical scheduler preferred</li><li>Primary care or specialty physician office setting preferred</li></ul>

Patient Access Representative, Emergency Department, PRN

As an Assistant Executive Kitchen Manager at Cooper’s Hawk, you’ll help lead a high-volume, scratch kitchen where culinary creativity meets operational excellence. You’ll partner closely with the Executive Kitchen Manager to ensure exceptional food quality, consistency, and safety while coaching and inspiring your team. With a focus on leadership, training, and execution, you’ll help deliver an outstanding guest experience and support the growth of our culinary team.Assistant Executive Kitchen Manager Compensation range is $70,000-$83,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.<ul><li>Direct kitchen operations, including Kitchen Managers and Team Members across dish, prep, and line stations</li><li>Review schedules and manage assigned operating systems </li><li>Use tools like POS systems, scheduling software, ordering/inventory systems, and Microsoft Office to stay organized</li><li>Conduct line checks, create prep lists, and oversee supply ordering and inventory</li><li>Maintain a safe and healthy work environment and uphold food safety standards</li><li>Lead kitchen training, food execution, new menu roll-outs and system initiatives</li></ul>Own What You See:&nbsp; Take responsibility, jump in, and do what needs to be done.<ul><li>Participate in hourly kitchen Team Member hiring</li><li>Conduct side-by-sides with Team Members to support development and performance</li><li>Be accountable for food preparation knowledge and quality standards</li><li>Assist with weekly inventory procedures and maximize financial results</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Ensure strong communication and collaboration between kitchen and front-of-house operations to ensure smooth operations</li><li>Lead Community meetings and coach Managers to align on goals and execution</li><li>Partner with the Executive Kitchen Manager and General Manager to drive results</li><li>Execute private events, including monthly themed Wine Club dinner</li></ul>Make It Personal:&nbsp; Be genuine, listen well, and tailor the experience.<ul><li>Represent Cooper’s Hawk values and create a respectful, positive, and professional kitchen culture</li><li>Develop and retain Kitchen Managers and Team Members through coaching and mentorship</li><li>Add a Touch:&nbsp; Go beyond the expected to create memorable moments.</li><li>Lead by example and inspire pride in culinary standards, excellence and execution</li><li>Celebrate team wins and milestones</li></ul>What You Will Bring<ul><li>2-3 years of management experience in a full-service restaurant environment. Scratch kitchen experience preferred&nbsp;</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to read, understand and communicate in English&nbsp;</li><li>Demonstrates financial acumen&nbsp;</li><li>Proficient in Microsoft Office Suite </li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.&nbsp; All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Cooper's Hawk Winery and Restaurants


    Assistant Executive Kitchen Manager
  

As Kitchen Manager, you will help lead the way in our fast-paced, high-volume, scratch kitchen, driving the culinary execution of our uniquely inspired menu with items thoughtfully paired with our Cooper’s Hawk wines. You will partner closely with the Executive Kitchen Manager to deliver uncompromising hospitality, while coaching and inspiring our Team Members to ensure high food quality and a memorable guest experience.&nbsp;&nbsp;Kitchen Manager Compensation range is $57,000-$65,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready: Come prepared, stay sharp and start strong.<ul><li>Oversee 1–2 kitchen departments including dish, prep, and/or line</li><li>Maintain a professional image and uphold Cooper’s Hawk culinary and safety standards</li><li>Use tools like POS systems, scheduling software, ordering/inventory systems, and Microsoft Office to stay organized</li><li>Help execute new menu roll-outs, kitchen initiatives, and private events, including monthly Wine Club dinners</li></ul>Own What You See: Take responsibility, jump in, and do what needs to be done.<ul><li>Help hire, train, and develop hourly kitchen Team Members on kitchen standards</li><li>Ensure adherence to food safety, sanitation, and kitchen policies</li><li>Be accountable for prep and line knowledge to drive financial and operational results</li><li>Assist with weekly inventory and labor management</li></ul>Stay in Sync:&nbsp; Communicate often, move with your team, and keep service flowing.<ul><li>Foster strong collaboration between kitchen and front-of-house teams</li><li>Lead department meetings and coach Team Members</li><li>Partner with the Executive Kitchen Manager and General Manager to achieve restaurant goals</li><li>Assist in executing private events, including monthly themed Wine Club dinners</li></ul>Make It Personal: Be genuine, listen well, and tailor the experience.<ul><li>Represent Cooper’s Hawk values and create a respectful, inclusive kitchen culture</li><li>Support your team with the tools and training they need to succeed</li><li>Ensure every dish meets our high standards and enhances the guest experience</li></ul>Add a Touch: Go beyond the expected to create memorable moments.<ul><li>Empower your team to take pride in their work and deliver exceptional food</li><li>Celebrate wins, big and small, with your team</li><li>Contribute to a kitchen environment that inspires excellence</li></ul>What You Will Bring<ul><li>1-2 years of supervisory experience in high volume kitchen in a full-service restaurant environment. Scratch kitchen experience preferred.&nbsp;</li><li>Excellent verbal and written communication skills</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays  &nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Kitchen Manager
  

As an Assistant General Manager at Cooper’s Hawk, you’ll help lead a high-volume, full-service restaurant that includes a scratch kitchen, retail tasting room, and a thriving Wine Club program. You’ll ensure exceptional shift execution—from the food we serve to the uncompromising hospitality we deliver. You’ll provide leadership and development for both Management and Hourly Team Members, while partnering closely with the General Manager to achieve restaurant goals and grow our vibrant Wine Club Community.AGM Compensation range is $70,000-$85,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.<ul><li>Oversee overall restaurant operations and departments to include Service and Tasting Room</li><li>Review and approve front-of-house schedules in a timely manner</li><li>Ensure execution of food and service standards during shifts</li><li>Ensure policies and operating systems are followed</li><li>Assist with weekly inventory procedures and financial reporting</li><li>Use tools like POS systems, scheduling software, inventory systems, and Microsoft Office to stay organized</li></ul>Own What You See: Take responsibility, jump in, and do what needs to be done.<ul><li>Participate in hourly Team Member hiring and onboarding</li><li>Train and verify Team Members’ understanding of Cooper’s Hawk standards</li><li>Oversee training for Managers in Development, Lead Restaurant Trainers, and new Team Members</li><li>Maintain a safe, secure, and healthy work environment for all Team Members</li><li>Maximize financial and operational results through effective planning and execution</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Ensure strong collaboration and communication between kitchen and front-of-house operations</li><li>Partner with the General Manager to lead the management team and achieve restaurant goals</li><li>Conduct weekly inventory audits and support financial reporting</li><li>Attend and contribute to Community and leadership meetings</li></ul>Make It Personal: Be genuine, listen well, and tailor the experience.<ul><li>Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment</li><li>Develop and support Restaurant and Kitchen Managers through coaching and mentorship</li><li>Ensure Team Members have the tools, support and training needed to succeed</li></ul>Add a Touch: Go beyond the expected to create memorable moments.<ul><li>Build and maintain the Wine Club Community by ensuring Team Members are trained to educate and invite Guests</li><li>Celebrate team achievements and milestones</li><li>Lead by example and inspire a culture of pride and passion</li></ul>What You Will Bring<ul><li>3-4 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferred&nbsp;</li><li>A minimum age requirement of 21 years</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to read, understand and communicate in English&nbsp;</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 40 lbs.&nbsp;</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Assistant General Manager
  

As a&nbsp;Manager of Team Member Experience&nbsp;at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. As a standard bearer of the brand, you’ll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.Manager of Team Member Experience compensation range is $57,000-$65,000/year + 10% bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.<ul><li>Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place</li><li>Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members</li><li>Ensure onboarding and offboarding processes are timely, organized, and positive</li><li>Participate in orientations and ensure training materials and uniforms are available</li></ul>Own What You See:&nbsp; Take responsibility, jump in, and do what needs to be done.<ul><li>Collaborate with trainers and managers to ensure training programs are executed and standards are met</li><li>Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers</li><li>Track and analyze time-in-position data and identify training and development opportunities</li><li>Ensure compliance with HR systems, certifications, and break policies</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Attend Community and manager meetings to stay aligned with team needs</li><li>Observe new Team Members on shift and provide feedback to support success</li><li>Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions</li><li>Share engagement and retention insights with the GM and Area Director</li><li>Partner with managers to identify internal talent for hourly leadership roles</li><li>Follow policies, systems, and standards and ensure others are doing the same</li></ul>Make It Personal:&nbsp; Be genuine, listen well, and tailor the experience.<ul><li>Conduct Stay Interviews and gather feedback to improve the Team Member experience</li><li>Provide guidance on Paylocity functions and benefits utilization</li><li>Ensure Team Members feel heard, supported, engaged and celebrated</li></ul>Add a Touch:&nbsp; Go beyond the expected to create memorable moments.<ul><li>Promote a culture of fun and recognition through celebrations, events, and milestones</li><li>Coordinate charity events and community involvement opportunities</li><li>Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates</li><li>Celebrate Team Member achievements and life events</li><li>Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality</li></ul>What You Will Bring<ul><li>Must represent Cooper's Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery &amp; Restaurants or have previous management experience with another restaurant concept</li><li>Must have a passion for hospitality</li><li>Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant&nbsp;</li><li>Is able to communicate clearly and effectively with strong interpersonal and leadership skills</li><li>Has the ability to multi-task and work effectively in a fast-paced environment</li><li>Maintains basic knowledge of first aid and handling emergencies</li><li>Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>Has the ability to perform essential functions to company standards with reasonable accommodation</li><li>Must be able to read, write and understand English</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Manager, Team Member Experience
  

A&nbsp;Restaurant Manager at Cooper’s Hawk helps manage the complexities of running a high-volume, scratch kitchen, full-service restaurant, complete with a retail market, tasting room and Wine Club program.&nbsp; You’ll do more than just manage a shift — you’ll grow and inspire a team, deliver uncompromising hospitality to our guests and help grow a vibrant wine club community.&nbsp; By adhering to high standards and adding a touch of color, you’ll turn moments into lasting memories.Restaurant Manager compensation range is $57,000-$65,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will Succeed Show Up Ready: Come prepared, stay sharp, and start strong.&nbsp;<ul><li>Lead 1–2 department areas with confidence</li><li>Maintain a professional image and uphold Cooper’s Hawk standards</li><li>Use tools like POS systems, scheduling and inventory software, and Microsoft Office to stay organized</li><li>Conduct weekly inventory and manage department-level financial performance</li></ul>Own What You See: Take responsibility, jump in, and do what needs to be done.&nbsp;<ul><li>Hire, train, and schedule hourly Team Members</li><li>Ensure policies and operating systems are followed</li><li>Maintain a safe, secure, and healthy work environment</li><li>Take initiative to solve problems and improve operations</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Foster strong collaboration between kitchen and front-of-house teams</li><li>Lead department and Community meetings</li><li>Coach and develop Team Members to ensure smooth shift execution</li><li>Partner with the General Manager to achieve restaurant goals</li></ul>Make It Personal: Be genuine, listen well, and tailor the experience.&nbsp;<ul><li>Represent Cooper’s Hawk values and create a respectful, inclusive work culture</li><li>Support your team with the tools and training they need to succeed</li><li>Provide personalized service that makes every guest special</li></ul>Add a Touch: Go beyond the expected to create memorable moments.&nbsp;<ul><li>Build and grow our Wine Club Community by educating guests and inviting them to join</li><li>Empower your team to create special experiences that keep guests coming back</li><li>Celebrate wins, big and small, with your team and your guests</li></ul>What You Will Bring<ul><li>Must represent Cooper’s Hawk values</li><li>1-2 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferred.&nbsp;</li><li>Minimum age requirement of 21 years</li><li>Excellent verbal and written communication skills</li><li>Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 40 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;&nbsp;&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.  About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Restaurant Manager
  

As a Restaurant Office Administrator at Cooper’s Hawk, you’ll play a key role in supporting both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you’ll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests.Restaurant Office Administrator compensation range is $45,000-$54,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready:&nbsp; Come prepared, stay sharp, and start strong.<ul><li>Oversee and maintain all back-office procedures and administrative systems</li><li>Track and manage marketing collateral, office supplies, and uniform inventory</li><li>Manage gratuity systems and daily cash reconciliation</li><li>Prepare and process invoices using the Crunchtime system</li><li>Maintain daily Wine Club Membership data entry and support reservation system</li></ul>Own What You See: Take responsibility, jump in, and do what needs to be done.<ul><li>Handle booking and execution of all private events</li><li>Process vacation requests and payroll-related matters</li><li>Support Team Members with policy, payroll, and benefits questions</li><li>Assist with screening applications and processing employment paperwork</li><li>Maintain back-office organization, cleanliness, and security</li><li>Track health and safety certifications and ensure required postings are up to date</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Partner closely with the General Manager and Restaurant Support Center to ensure compliance with policies and procedures</li><li>Train and support the Office Assistant to act as a weekend/vacation backup</li><li>Attend meetings and provide updates on administrative and event-related matters</li><li>Coordinate with kitchen and management teams to ensure event timelines are met</li></ul>Make It Personal: Be genuine, listen well, and tailor the experience.<ul><li>Answer phone calls and assist Guests with professionalism and care</li><li>Conduct post-event follow-ups to ensure Guest satisfaction</li><li>Retrieve and verify custom event décor and amenities to meet Guest expectations</li><li>Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment</li></ul>Add a Touch: Go beyond the expected to create memorable moments.<ul><li>Coordinate monthly Wine Club events and private dining experiences</li><li>Maintain banquet materials and supplies to ensure flawless event execution</li><li>Ensure 100% accuracy in BEOs, contracts, room design, and payments using Tripleseat and Eventbrite</li><li>Celebrate milestones and support a culture of hospitality and excellence</li></ul>What You Will Bring<ul><li>Must represent Cooper’s Hawk values</li><li>Six months of supervisory experience</li><li>Cash handling experience</li><li>One year of event planning experience required</li><li>Organized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervision</li><li>Acts as a Cooper’s Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliers</li><li>Manages competing priorities under strict deadlines, must have problem solving skills and attention to detail</li><li>Is team-focused, has a commitment to creating Community with team members and guests</li><li>Enjoys working with people and enthusiastic about corporate and social event management</li><li>Has excellent analytical and problem-solving skills</li><li>Excellent verbal and written communication skills; Has the ability to read, understand and communicate in English</li><li>Demonstrates financial and business acumen and strong intrapersonal skills</li><li>Is proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to work up to 40 hours per week in a variety of shifts&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.&nbsp; All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

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