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It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!RN Admissions- 4-10 hour shifts (11a-10p or 12p-11p) SIGN ON BONUS AVAILABLE BENEFITS BEGIN DAY 1! Role: The Admission RN assesses patients in their place of residency or in hospitals and initiates care into the services of Chapters Health System. Ensures a seamless transition to Care Navigation and serves as an ambassador of the Organization.Qualifications:<ul><li>Current license as RN in the state where the employee will be working</li><li>Minimum of one (1) year nursing experience; hospice or hospital experience preferred</li><li>Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system</li><li>Strong clinical assessment skills with preferred background in emergency department or ICU</li><li>Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system</li><li>Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred</li><li>Ability to present services in a professional and articulate manner</li><li>Mobile Driver - Valid driver’s license and automobile insurance per Company policy</li><li>Reliable transportation to meet schedule</li><li>Ability to work in a team environment and intervene appropriately</li><li>Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload</li><li>Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong goal/outcome orientation with exceptional time management skills</li><li>Excellent customer service focus</li><li>Active BLS for healthcare professionals from the American Heart Association or Red Cross.</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position</li></ul>Responsibilities of all employees:<ul><li>Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with Company policies, procedures and standard practices.</li><li>Observe the Company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote the Company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support Company research and educational activities.</li><li>Share expertise with co-workers both formally and informally.</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>Job Responsibilities:<ul><li>Completes clinical admissions for all Company services including, but not limited to:</li><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy ○ Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Care Navigation staff to ensure timely follow-up.&nbsp; When assignment is complete, informs the Care Navigation team and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li><li>During times of emergencies (i.e. Hurricanes, etc.), the Triage RN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency.</li><li>Performs other duties as assigned.</li></ul><h4>Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.):</h4><h4>While performing the duties of this job, the following abilities are required:&nbsp; see; hear; talk; walk; use hands to finger, handle or feel.</h4><h4>Frequently required to:&nbsp; stand; sit; reach with hands/arms; lift; bend; balance.</h4><h4>Occasionally required to:&nbsp; pull; push; stoop/crouch; kneel; climb stairs.</h4>Compensation Pay Range: $65,996.22 - $98,994.33This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

RN, Admissions (Hillsborough) LifePath Hospice

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!The HIM Supervisor is responsible for the direct supervision and management of the HIM department. Responsibilities include, but are not limited to, monitoring adherence to department budget, staff development &amp; performance evaluation, internal and external customer relations, ensuring compliance with all regulation and accreditation related to HIM, responding and documenting request and release of Medical Records, ensuring appropriate protection of and when appropriate release of patient protected health information (HIPAA compliance), and participation in quality assurance activities.Qualifications:<ul><li>High School diploma or equivalent required; Bachelor’s degree or equivalent experience in related field preferred</li><li>Minimum of four (4) years of experience in Health Information Management field</li><li>Up to one (1) year of supervisory or lead experience</li><li>RHIA or RHIT Certification preferred</li><li>Strong computer skills; proficient with EMR and Microsoft Office including Excel.&nbsp;</li><li>Ability to follow written and verbal directions</li><li>Ability to demonstrate high levels of personal and professional accountability and responsibility</li><li>Self-directed and able to perform duties independently</li><li>Ability to problem-solve and apply critical thinking skills</li><li>Proven ability to maintain confidentiality</li><li>Excellent customer service and communication (written and verbal) skills</li><li>Ability to effectively communicate and coordinate daily workflow to ensure department needs are met</li><li>Flexible, dependable, and able to adapt to change</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position.</li></ul>Responsibilities of all employees:<ul><li>Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with Company policies, procedures and standard practices.</li><li>Observe the Company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote the Company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support Company research and educational activities.</li><li>Share expertise with co-workers both formally and informally.</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>Leadership Success Factors:<ul><li>Communication.&nbsp; Express thoughts and ideas clearly.&nbsp; Adapt communication style to fit audience.</li><li>Initiative.&nbsp; Originate action to achieve goals.</li><li>Management Identification.&nbsp; Identify with and accept the problems and responsibilities of management.</li><li>Judgment.&nbsp; Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.</li><li>Planning, Organizing and Controlling.&nbsp; Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources.&nbsp; Monitor results.</li><li>Leadership.&nbsp; Use appropriate interpersonal styles and methods in guiding others.</li></ul><ul><li>Ethics.&nbsp; Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.</li><li>Regulatory Compliance: &nbsp;Educate and monitor staff regarding their own and the Organization's responsibilities for regulatory compliance.</li></ul>Job Responsibilities:&nbsp; <ul><li>Interacts directly with the Director of HIM in the operation and management of the HIM department, including adherence with the department’s budget and goals.</li></ul><ul><li>Ensures HIM compliance with federal and state regulations and Joint Commission requirements.&nbsp;&nbsp;</li></ul><ul><li>Proficient in all software relevant to the EMR.&nbsp; Uses data to monitor department performance and to drive the department’s initiatives.</li></ul><ul><li>Ensures adequate departmental staffing to meet the needs of the Organization.&nbsp; During period of staffing shortages, prioritizes workloads to ensure that essential duties are met</li></ul><ul><li>Maximizes the use of internal resources to improve department performance.</li></ul><ul><li>Conducts staff competency and annual evaluations.&nbsp; Ensures staff compliance with HR policies.</li></ul><ul><li>Ensures that essential documents are accurate/compliant and obtained timely for billing purposes.</li></ul><ul><li>Responsible for the release of Medical Records, including third party audit requests.&nbsp; Ensures requests meet time requirements and are logged/tracked for follow-up.</li></ul><ul><li>Participates in performance improvement activities.</li></ul><ul><li>Assists management with audits and on-going&nbsp;monitoring programs.</li></ul><ul><li>Prepares compliance monitoring/auditing reports for the Director.&nbsp;</li><li>Performs other duties as assigned.</li></ul>Compensation Pay Range: $60,058.27 - $90,087.92This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Supervisor, HIM

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Benefits day 1 Mileage reimbursement Schedule - Monday-Friday-daysRole:Perform personal care and home making services for clients in the community. • Adhere to written and oral instructions prepared by primary nurse. • Perform all aspects of personal care and hygiene to patients according to Hope Hospice Policy and Procedures. • Utilize knowledge of proper and safe techniques, re: ambulation, transfer, positioning, and ROM, Standard precautions. • Ability to guide caregiver and families regarding the safe and comfortable personal care of the patient inclusive of but not limited to ADL’s, Standard Precautions mobility and environment. Assist families of patients as needed. • Ability to document care and services, observations and interventions to primary nurse, managers and IDG. Knowledge &amp; Skills: • Excellent communication; via phone, in person and email. • Exhibit good time management skills and organizational skills. • Attention to detail &amp; ability to handle confidential information following HIPPA guidelines. • Knowledge of meal preparation and feeding techniques and/or questioning. • Must be flexible to work in other locations if needed. Required qualifications: • High school diploma or general education degree (GED) • Certificate of completion of a qualified Certified Nurse Assistant training program. • Current Florida Certified Nursing License • Must also successfully complete a competency evaluation program prior to furnishing services to patients. • CPR certification required. • Valid Florida Drivers’ License with good record • Automobile Insurance • Clear level 2 background check• Active BLS for healthcare professionals from the American Heart Association or Red Cross.•Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.Compensation Pay Range: $16.48 - $23.69This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

CNA-PACE Program

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Benefits day 1 Mileage Reimbursement Schedule-Monday - Friday-days Float to all 5 PACE Centers in Charlotte, Collier and Lee County, FL Job Profile Summary Role: The RN, Case Manager is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Team (IDT), and providing clinical, palliative and supportive care to the patient/family unit in order to keep the participant in their home environment as long as possible.Job DescriptionQualifications: • Current license as RN in the state where the employee will be working • Minimum of one (1) year nursing experience; hospice or hospital experience preferred- Employees working at PACE, certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Ability to visit Participant in their homes to assessments • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross.Some locations may require:<ul><li>Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Team (IDT).</li><li>Completes initial and semi-annual assessment for all Company services including, but not limited to:<ul><li>Explains services to patients/families and addresses questions regarding patient needs, fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Provides information to Physicians and other IDT members and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to enhance prevention, prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with other members of the IDT.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Team (IDT), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, prevention, palliative interventions, care giving, dying process and safety practices.- Participant visit frequency dependent on risk score/needs to be determined- Home visits to assess home safety, medication compliance, nutritional compliance, DME compliance- ability to live safely in the community. • Reports changes in the patient’s condition to appropriate members of the IDT or other health professionals. • Participates with the IDT to evaluate hospice referrals/admissions for level of care appropriateness.- Attends daily IDT collaboration meetings • Presents concise and pertinent oral and written reports to IDT; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care provided by Community Health Workers and Home Health Aides as requested.• During times of emergencies (i.e. Hurricanes, etc.), the RN, Case Manager may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency. • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.Compensation Pay Range: $60,058.27 - $90,087.92This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN, Care Manager-FLOAT-PACE Program

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Benefits Day 1 Schedule Monday-Friday-Days The PACE Center Manager is responsible for all staff and functions of Hope PACE. This individual must have the ability to analyze situations, problem solve and facilitate communications within the team and between other departments at Hope Health Care Services, patients, families, caregivers and external customers. Also serves as a liaison between individual program disciplines, other PACE departments and community service providers.Position Requirements:<ul><li>Bachelors Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.</li><li>Must possess a valid Florida Drivers' License, current auto insurance, and reliable transportation.</li><li>If RN, must possess a current Florida license to practice nursing.</li><li>Management of Hope Connections program – including all locations and staff.</li><li>Active BLS for healthcare professionals from the American Heart Association or Red Cross; Current employees must obtain by January 1, 2025.</li><li>One year supervisory experience preferred.</li><li>One year elder care work experience desired.</li><li>Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.</li></ul>Compensation Pay Range: $73,915.89 - $110,874.35This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Manager, Hope PACE Center-RN-Port Charlotte/Cape Coral

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Nurse Practitioner (APRN) provides high quality, comprehensive and efficient direct primary or consultative patient care under protocol with hospice physician staff.Qualifications: • Master’s degree in nursing • APRN certification recognized by CMS for Medicare billing • Current license as APRN in the state where the employee will be working•&nbsp;&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023 • Current DEA license required with exception of Marietta location (do not prescribe)- Current Medicare and Medicaid Numbers • Knowledge and experience in medical practice and symptom management • Advanced clinical skills which allow thorough patient assessments and management for any patient with advanced chronic disease as well as for those near the end of life • Ability to work under protocol with multiple physicians in multiple settings • Basic computer skills including use of email and word processing (Microsoft Outlook and Word or equivalent programs) • Strong interpersonal skills, communication, collaboration, and conflict resolution • Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload • Ability to work independently exercising discretion and independent judgment • Ability to work in collaboration with other disciplines within the Organization • Certified by appropriate hospice nursing organization within two years of hire date • Ability to travel to off-site locations • Mobile Driver - Valid driver's license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Must be able to physically access any home in any area of Company service area (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) Competencies: • Satisfactorily complete competency requirements for this position Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse • Comply with Company policies, procedures and standard practices • Observe the Company's health, safety and security practices • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company • Use resources in a fiscally responsible manner • Promote the company through participation in community and professional organizations • Participate proactively in improving performance at the organizational, departmental and individual levels • Improve own professional knowledge and skill level • Advance electronic media skills • Support the Company’s research and educational activities • Share expertise with co-workers both formally and informally • Participate in Quality Assessment Performance Improvement activities as appropriate for the position Job Responsibilities: • Provides high quality direct primary or consultative patient care visits in accordance with productivity standards in all clinical settings as designated by the Medical Director. • Works directly under protocol with Physicians from the Company’s medical staff and reports clinical care provided to the Physician. • Provides clinical expertise and participates in interdisciplinary team (IDG) decisions regarding diagnosis and medical management of patient/family needs, ensuring that the highest quality of medical care is provided and that continuity and comprehensiveness of care is maintained in a cost-effective manner. • Consults to patients’ primary and attending Physicians regarding integration of patients’ hospice care and primary or other care. • Works cooperatively with the Patient Access Department and other staff to facilitate timely evaluation of eligibility for hospice services and provision of services to potential Company patients. • Participates in after-hour and weekend hospice house rounding and face-to-face coverage for hospice patients. • Reports all administrative activities and completes thorough, accurate and timely medical documentation to support proper CPT and ICD-10 coding on all patients seen at the time of service. • Attends the Company’s Medical Staff meetings regularly (a minimum of 50% of all scheduled monthly staff meetings) and reviews minutes of meetings not attended within 5 days of their being made available. • Prescribes controlled and non-controlled medications, as indicated, to relieve pain and non-pain symptoms associated with the terminal illness. • Provides leadership in the development, implementation, and evaluation of standards of practice within the hospice specialty. • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.Compensation Pay Rate: $52.50This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Per Diem Nurse Practitioner

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Benefits day 1 Mileage reimbursement Schedule-Monday-Friday-days Qualifications: •High school diploma or G.E.D. required. •Two or more years of general office experience preferred. •Good computer skills required, to include, MS Word, Excel, and Outlook. •Valid Florida Driver's License and required auto liability insurance. Competencies: • Satisfactorily complete competency requirements for this position. Job Responsibilities: •Efficiently answer and direct large volume of inbound calls in a timely manner. Calls to be answered within three rings. •Provide exceptional customer service to every caller. Identify self and your position using a warm, welcoming tone. •Actively listen and determine each caller's needs/reason for call. •Assure caller of your ability and desire to assist. Before transfer, thank caller for contacting us. •Identify the correct affiliate or department needed, utilizing electronic system and other available tools. •Transfer to appropriate destination, following specific workflow processes. •Provide assistance to all callers. May provide direct assistance for routine inquiries, transfers calls or take messages. •WARM transfer emergency or complaint calls to live staff member. •Offer a sincere statement of empathy as appropriate based on the emotional state of the caller. •Consistently clock in and be ready to take calls at beginning till end of shift. •Flexibly adapt work schedule to meet changing business needs, after adequate notification. •Performs other duties as assigned, including but not limited to data entry, assistance in mailings and assembly of manuals or other collateral. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe Company health, safety and security practices. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment Performance Improvement activities as appropriate for the position.Qualifications:<ul><li>High school diploma or G.E.D. required.</li><li>Two or more years of general office experience preferred.</li><li>Good computer skills required, to include, MS Word, Excel, and Outlook.</li><li>Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.</li></ul>Competencies: • Satisfactorily complete competency requirements for this position. Job Responsibilities:<ul><li>Efficiently answer and direct large volume of inbound calls in a timely manner. Calls to be answered within three rings.</li><li>Provide exceptional customer service to every caller. Identify self and your position using a warm, welcoming tone.</li><li>Actively listen and determine each caller's needs/reason for call.</li><li>Assure caller of your ability and desire to assist. Before transfer, thank caller for contacting us.</li><li>Identify the correct affiliate or department needed, utilizing electronic system and other available tools.</li><li>Transfer to appropriate destination, following specific workflow processes.</li><li>Provide assistance to all callers. May provide direct assistance for routine inquiries, transfers calls or take messages.</li><li>WARM transfer emergency or complaint calls to live staff member.</li><li>Offer a sincere statement of empathy as appropriate based on the emotional state of the caller.</li><li>Consistently clock in and be ready to take calls at beginning till end of shift.</li><li>Flexibly adapt work schedule to meet changing business needs, after adequate notification.</li><li>Performs other duties as assigned, including but not limited to data entry, assistance in mailings and assembly of manuals or other collateral.</li></ul>Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe Company health, safety and security practices. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment Performance Improvement activities as appropriate for the position.Compensation Pay Range: $16.48 - $23.69This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

PACE Participant Services Representative-Remote

<h4>How you will change lives</h4>As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.<h4>What you'll be doing</h4>Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

U.S. Renal Care

Dialysis Patient Care Technician - Floater

<h4>How you will change lives</h4>As a Patient Care Technician (PCT) at US Renal Care, you will be an integral part of a cross-functional team providing care and delegated activities of treatment to patients. The PCT will work under the supervision of a Registered Nurse (RN) or Charge Nurse (CN) for patients with renal failure.<h4>What you'll be doing</h4>Patient care. You will work directly with patients to provide safe, comfortable, and high-quality dialysis treatment. Responsibilities include gathering patient stats before and after treatment, initiating treatment, monitoring patients during treatment, terminating treatment, and collecting patient blood samples per physician orders.Technician Duties. You will ensure quality comes first by preparing machines for hemodialysis treatments, cleaning and disinfecting machines after treatment, and conducting machine safety checks and logging results for quality control, ensuring all protocols and regulations are followed.Safety and Quality. You will use appropriate safety measures, including personal protective equipment. Working under the supervision of a Charge Nurse, you will adhere to all company policies, procedures, and state/federal laws and regulations. You will participate in all required staff meetings and continuing education offerings.PATIENT CARE TECHNICIAN STATE SPECIFIC BOARD OF NURSING REQUIREMENTS California<ul><li>Must possess current Certified Hemodialysis Technician (CHT) certificate from California Department of Public Health (CDPH) at time of hire OR</li><li>Hired at USRC location recognized by state of California as an approved dialysis technician training program and obtain California state certification (CHT) within six (6) weeks of successful completion of training program. </li></ul>Maryland<ul><li>Must possess current Certified Nursing Assistants -- Dialysis Technicians (CNA-DT) certificate from Maryland Board of Nursing OR</li><li>Hired at USRC location recognized by state of Maryland as an approved dialysis technician training program and obtain Maryland CNA-DT certificate within three (3) months from date of hire OR</li><li>Out-of-state applicant must have active BONENT certification and provide proof of initial application for CNA-DT certification.</li></ul>New Mexico<ul><li>Must have New Mexico dialysis technician certificate at time of hire OR</li><li>Hired at USRC location recognized by state of New Mexico as an approved dialysis technician training program and obtain New Mexico state certification within six (6) months of successful completion of training program OR</li><li>New Mexico certification of hemodialysis technician is required for out of state applicant with active state or national hemodialysis certification; must obtain New Mexico state certification prior to working as a Certified Hemodialysis Technician. </li><li>After January 1st, 2024, all initial applications for the certified hemodialysis technician will require a national hemodialysis technician certificate.</li><li>The applicant must submit proof of a valid national hemodialysis technician certificate from a recognized organization.</li><li>Hemodialysis technician students must have a current basic life support credential prior to and while the student has contact with patients</li></ul>OHIO<ul><li>Must have Ohio dialysis technician intern certificate at time of hire OR</li><li>Hired at USRC location recognized by state of Ohio as an approved dialysis technician training program and submit application for Ohio dialysis technician intern certificate to board no later than four (4) weeks prior to completion of the approved training program.</li><li>Must obtain Ohio Board of Nursing Certificate (OCDT) not less than twelve (12) months and not later than eighteen (18) months of enrolling in the USRC OCDT program.</li></ul>OREGON<ul><li>Must possess current Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division at time of hire OR</li><li>Must obtain Oregon dialysis technician provisional certificate within three (3) weeks of successful completion of training program and obtain Certified Hemodialysis Technician (CHDT) certificate from Oregon Public Health Division within eighteen (18) months. An Oregon Provisional Certification is valid for six months and can be renewed for one additional six month period.</li></ul>&nbsp;

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