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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Why American Express?Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year. If you like to challenge the status quo and desire to use best in class technology, it's time to join the GMST organization which strives for continuous innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and forward-thinking Engineering Director to join us on our mission.How will you make an impact in this role?As an Engineer in GMST you will be building core features and functions of card transaction systems on distributed platform deployed in the cloud. Actively participating in agile teams and the latest development practices, writing code and unit tests, working with API specs and automation. GMST Engineers use Java Technologies to drive innovation while also finding opportunities for adopting new technologies.Qualifications - <ul><li>Degree in computer science, computer engineering or a related field.</li><li>Minimum 5 years of software development experience in a professional environment working with Java technologies - Vertx, Spring, Spring Boot, RESTful micro services, Ignite, In-Memory Computing, Spark, PostgreSQL, Cassandra, Kafka, Yellowbrick (Apache Ignite is a plus) and RESTful API’s.</li><li>Hands-on experience with application design, software development and automated testing</li><li>Experience with distributed (multi-tiered) systems, algorithms, relational or NoSQL databases.</li><li>Ability to effectively interpret technical and business objectives and challenges and eloquent solutions.</li><li>Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.</li><li>Ability to debug basic software components and identify code defects for remediation.</li><li>Experience working in Agile or other rapid application development methods.</li><li>Proficient oral and written communication skills.</li><li>Merchant Domain knowledge is plus.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Software Engineer III

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Credit Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for independently overseeing and challenging the company’s credit risk taking and credit risk management activities, including the comprehensive identification, management, and mitigation of credit risks within the company’s risk appetite.The candidate is responsible to conduct independent credit risk assessments of commercial rating and underwriting decisions, develop monitoring rules, review credit risk processes, and take part in projects that provide credible challenge to 1st line credit risk teams. The candidate should have experience in commercial credit risk management, data &amp; analytics, risk appetite limit setting, portfolio monitoring and relevant regulatory regulations, and guidance.Key Responsibilities:<ul><li>Conduct independent review of wholesale rating and underwriting decisions and provide credible challenge to first line teams.&nbsp; Assess adherence to credit policies and procedures and bank regulations.</li><li>Conduct quantitative analysis on risk management data to drive insights and recommendations for first-line teams.</li><li>Collaborate with Business Unit Risk teams to enhance decision processes or address major credit issues.</li><li>Identify credit risk metrics (e.g. KRIs and KPIs) to continuously monitor and oversee risk.</li><li>Develop requirements to support the next generation risk capabilities </li><li>Produce credit risk dashboards for AXP Risk Committees including tracking risk appetite metrics.</li><li>Analyze trends in the charge and lending portfolios and conduct deep dive analysis to understand key drivers.</li></ul>Qualifications:<ul><li>5+ years of Banking or Credit risk management experience and strong experience related to Commercial credit extension and management.</li><li>Familiarity with banking regulations, particularly those imposed by OCC and Federal Reserve.&nbsp;</li><li>Knowledge of macroeconomic trends and its impact on borrower repayment.</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.</li><li>Demonstrates the courage to challenge the status quo.</li><li>Project management skills, ability to deliver high quality results while meeting deadlines, department and personal goals.</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.</li><li>Experience with data-driven analytical tools is helpful (e.g. SQL, SAS, R, Python)</li><li>Bachelor’s degree with high GPA and a degree (or substantial coursework) in Finance, Accounting, Economics, or Business.&nbsp;</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.&nbsp;The Corporate Functions Governance &amp; Control team within AENB HQ governs first line of defense risk management centrally for the corporate functions: AENB HQ, Corporate Affairs &amp; Communications, Colleague Experience Group, Enterprise Strategy, Enterprise Shared Services, General Counsel’s Office, and Global Risk &amp; Compliance. The Corporate Functions Governance &amp; Control team is looking for a Director, Change Management and Transformation Initiatives to lead a diverse team of high-performing professionals focused on ensuring enterprise risk management expectations are embedded across seven Corporate Functions business units. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Director will:<ul><li>Act as the primary point of contact for coordinating change initiatives and activities across the Corporate Functions, ensuring alignment with enterprise policies and governance requirements.</li><li>Oversee enterprise-wide initiative to strengthen our risk management capabilities and controls for the Corporate Functions, ensuring timely updates, artifact closure, and coordination with PMOs on milestone delivery.</li><li>Manage changes related to policies, risk committees, and initiatives, including project planning, communications, and training.</li><li>Execute ad hoc governance activities as needed, such as coordinating attestations for models and business impact analyses.</li><li>Provide advisory support on risk memos to ensure risks are clearly assessed and communicated.</li><li>Advise on end-to-end new product approval processes, including: performing process scoping, coordinating cross–risk stripe assessments and managing governance processes, including committee approvals</li><li>Collaborate with stakeholders across the Corporate Functions to ensure governance processes are implemented effectively, risks are appropriately assessed, and operational standards are consistently met.</li></ul>Required Qualifications: <ul><li>6+ Years experience in large-scale project and program management within financial services </li><li>Experience navigating enterprise or operational risk management lifecycle activities</li><li>Excellent communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process management/governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: <ul><li>Translating enterprise or operational risk strategy and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure risks are managed within agreed thresholds</li><li>Implementing risk governance frameworks </li><li>Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards</li></ul></li></ul>GuardianSalary Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director - Change Management and Transformation Initiatives

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How you make an impact in this role:As an Engineer in GMST you will be building core features and functions of card transaction systems on distributed platform deployed in the cloud. Actively participating in agile teams and the latest development practices, writing code and unit tests, working with API specs and automation. GMST Engineers use Java Technologies to drive innovation while also finding opportunities for adopting new technologies.Qualifications:<ul><li>Computer Science, or equivalent degree, or industry experience.</li><li>Minimum 2 years software development experience in a professional work environment working with Java technologies (Vertx, Spring, Spring Boot, RESTful micro services, Ignite, In-Memory Computing, Spark, PostgreSQL, Cassandra, Kafka, Yellowbrick,RESTful API’s, Apache Ignite is a plus).</li><li>Hands-on work experience with application design, software development and automated testing</li><li>Experience with distributed (multi-tiered) systems, algorithms, relational or NoSQL databases.</li><li>Ability to effectively interpret technical and business objectives and challenges and eloquent solutions.</li><li>Ability to learn and investigate new technology and business domains, question status quo and think outside of the box.</li><li>Ability to debug basic software components and identify code defects for remediation.</li><li>Experience working in Agile or other rapid application development methods.</li><li>Proficient oral and written communication skills.</li></ul>Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Software Engineer I

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Small Business Product, Loyalty and Experiences team is responsible for our leading Small Business Card products and adjacent features.&nbsp;&nbsp;Within this team, the Small Business Cashback and Proprietary Lending Card team leads the end-to-end product management of our large portfolio of premium cashback and no-fee Cards including The Plum Card, Blue Business Cash and Blue Business Plus. The team is responsible for driving profitable growth of our portfolios by meeting the evolving needs of small business owners and designing best-in-class value propositions and customer experiences. How will you make an impact in this role?As a Senior Analyst on the Small Business Cash Back team, you will play a key role in serving and growing our premium cash back Card Members. You will partner with teams across the enterprise, including Servicing, Sales &amp; Account Development, Marketing, Legal, Compliance, Finance and others to deliver value to customers. We are looking for a curious, customer-focused, analytical thinker with strong project management skills and attention to detail.&nbsp;This is a unique opportunity to join one of GCS's most dynamic Card Product teams and gain exposure to a broad set of enterprise partners.&nbsp;Key Responsibilities:<ul><li>Lead end-to-end customer communications processes, including the development and maintenance of both new and existing assets for any product changes in the portfolio (e.g., claims, disclosures, guidelines, servicing letters, marketing assets, legal documents)&nbsp;</li><li>Support execution of projects and pilots that affect the Cash Back Card portfolio and ensure all elements of customer and product impacts are considered</li><li>Drive frontline servicing, sales and account development strategies, including creation of training materials and collateral for new and existing benefits&nbsp;</li><li>Facilitate strategic discussions with Marketing channel owners to monitor results, gather insights &amp; customer trends, and connect findings to broader product strategy&nbsp;</li><li>Analyze customer feedback (NPS, complaints) and portfolio dynamics to identify opportunities, inform strategic decisions, and help shape the future product roadmap and feature enhancements&nbsp;</li><li>Manage budgets and invoice payments with robust tracking and organization&nbsp;</li><li>Deliver high-impact strategic work in partnership with the team’s two Managers&nbsp;</li></ul>Minimum Qualifications:<ul><li>2+ years of work experience&nbsp;</li><li>Proficiency in MS PowerPoint, Excel and Word&nbsp;&nbsp;</li><li>Customer-first mentality with interest in backing small business owner needs&nbsp;</li><li>Excellent written and oral communication skills&nbsp;</li><li>Experience synthesizing data and insights into actionable recommendations&nbsp;</li><li>Strong organizational skills with ability to manage multiple priorities and execute efficiently&nbsp;</li><li>Creative problem-solver with a growth mindset and a passion for learning&nbsp;</li></ul>Preferred Qualifications:<ul><li>Prior experience in product, marketing, analytics, finance or related fields</li><li>Understanding of the B2B and commercial payments landscape</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Small Business Cashback Product Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This Senior Manager role is for the Systems Change Office within Financial Reporting Quality Assurance Organization (FRQA), in support of the Regulatory Reporting Automation program. This role is responsible for driving Change Management activities which includes driving the definition, gathering, exploration, analysis, automation and system maintenance of changes to Regulatory Requirements and the end-to-end automation through the Finance Modernization Data Pipeline, leading program and change governance efforts for finance / regulatory reporting platforms. This role will support the ownership of the Change Management Policy for regulatory reporting automation, including but not limited to documenting, understanding, and defining the core framework that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers. Supplemental documentation will evidence changes from initiation, review, and approval to the implementation of the change. This role is also responsible for driving the upliftment of the Finance Change Assessment Tool (FinCAT) for Change Management activities which includes gathering requirements, analysis, and system maintenance of changes for FinCATThe Change Management team oversees key processes that support new data and regulatory requirements that introduce change into our regulatory reporting automation and financial systems landscape, coordinating and orchestrating these across Controllership Product Owners, Report / Business Owners and Technology teams to determine changes to the maintenance and update of the data solutions (e.g., manual, static and reference tables) with the highest degree of confidence of the data flow and data system requirements or the deactivation / decommission of financial data systems.How will you make an impact in this role?<ul><li>Help drive the Finance-Controllership Regulatory Reporting Automation of system Change Management and Program Governance of Finance Modernization data requirements.</li><li>Drive documentation and compliance of the Change Management Framework for regulatory reporting automation that defines the core strategy that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers.</li><li>Drive the Change Management process by conducting thorough impact analysis and identifying relevant stakeholders.</li><li>Collaborate with users to understand the pain points, requirements, feedback and provide them with timely resolutions.</li><li>Drive effective communication across impacted stack holders.</li><li>Ensure supplemental documentation is acquired for changes that will evidence changes from initiation, review, and approval to the implementation of the change.</li><li>Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately.&nbsp;</li><li>Ensure smooth implementation of changes by understanding and communicating issues, dependencies, risks to relevant stakeholders.</li><li>Good understanding of Change Management Lifecycle.</li><li>Manage change management backlog, understand technical complexities and help prioritize changes</li><li>Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately.&nbsp;</li><li>Assist with internal/external audits to ensure relevant documentation is available across changes.</li><li>Responsible for owning and delivering FinCAT roadmap and continue development of the Finance Change Assessment Tool (FinCAT) &nbsp;</li><li>Should be able to liaison between Finance and Technology teams to collaborate and manage expectations across multiple stakeholder groups in the enterprise – FinTech background</li><li>Responsible for delivering regular status updates on requirements delivery (PI) and backlog prioritization, KPIs and executive reporting</li><li>Create Features &amp; user stories and work with Finance BPM team to prioritize user stories for development</li><li>Drive UAT across different groups and actively manage changes for FinCAT workflows. &nbsp;</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree in Finance, Accounting, Information Technologies or related field&nbsp;</li><li>10+ years of work experience in Project Management/Change Management or related field</li><li>0+ years of work experience in Agile delivery or with other project management methodologies</li><li>Experienced in the application of change management models, methodologies and frameworks, e.g., ADKAR, Kotter, McKinsey</li><li>Experienced in the creation of product prioritization and decisioning models, e.g., MOSCOW, Kanban, etc.</li><li>Excellent relationship building, presentation and collaboration skills</li><li>Experienced in the application of change resistance models, e.g., Kubler-Ross, Maurer, PDCA</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects concurrently.</li><li>Experience with MS Excel, Power Query, and other analytical tools, e.g., Tableau.</li><li>A self-starter, proactive team player with excellent relationship building and collaboration skills, facilitating a network of strong relationships across the organization.</li><li>Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple priorities, delivering high quality service with passion and exceeding expectations.</li><li>Experienced with workflow automation.</li><li>Proficient in SQL, API’s concepts, CI/CD, JBPM, Rally, Python and/or JS and the Microsoft Office suite</li><li>Proficient in HTML and PowerPoint</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects concurrently.</li><li>Experience in Agile delivery concepts (example: Scrum) or other project management methodologies.</li></ul>Preferred Qualifications:<ul><li>Master's degree in Finance, Accounting, Information Technologies or related field</li><li>Understanding of systems integration across complex system architecture.</li><li>Understanding of Oracle General ledger and FAH accounting rules</li><li>Strong Technical background and knowledge of SQL and data analysis experience.</li><li>Strong knowledge and working experience in regulatory regulations and reporting is required and any exposure to US regulations is preferred.</li><li>Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations.</li><li>Communication Management/proficiency with PowerPoint.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Financial Systems (Change Management)

“After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It’s home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents’ quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work.”-Arrow Team Member Position-Server Position Type: Part TimeLocation: St. Peters, Missouri Our starting wage for Servers is: $15.00 per hour! Shift Schedule- Sunday through Thursday6:30am to 2:30pmCome join our team at The Boulevard Senior Living St. Peters located at 500BluffstoneCircle St. Peters, Missouri 63304!We are looking for someone (like you): To be a Host with the Most: What does it mean to be a great host? It’s your job to greet residents and make them feel welcome, be present in the dining room, mingle, entertain, and foster an environment where residents can connect. To be a Peppy Prepper: Whether prepping a table for service, salads for the next meal, or rolling silverware, the Peppy Prepper understands a successful meal service can only happen if you’re prepared. To be a Titan of Tidiness: Bussing tables, sweeping floors – we know it’s not glamorous, but this important role plays a crucial part in making the community something we can be proud of. Be an “Appetite Anthropologist:” Communicate with supervisors and Wellnesswhen poor dietary habits or unusual changes in appetite are observed, as well as when residents are absent from meals. What are we looking for? You must be at least sixteen (16) years of age. You can read, write, understand, and communicate in English at a minimum of 8th grade proficiency with our Residents! You will have a positive and energetic attitude who will LOVE our Residents! You must be active as this role requires standing, walking, bending, kneeling, and stooping all day. You must have the ability to frequently lift and/or move items up to 50 pounds. You must be able to assist residents with sitting, standing, and walking, as well as assisting persons after a fall. You must be criminally cleared.Employment Benefits (We value our benefits): Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment. Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time) Disability insurance (Full Time) Employee assistance program Weekly Employee Recognition Program Life insurance (Full Time) Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year) Tuition Reimbursement (after 90 days for FT AND PT employees) Employee Referral Program (FT, PT, and PRN) Complimentary meal each shift (FT, PT, and PRN) Daily Pay Option Direct Deposit Did we mention that we PROMOTE FROM WITHIN?Do you want to see how much fun we are at The Boulevard Senior Living St. Peters? Please visit us via Facebook: <a href="https://www.facebook.com/profile.php?id=100090816857410" target="_blank">The Boulevard St. Peters Facebook Page</a>Or, take a look at our website: <a href="https://boulevardstpeters.com/" target="_blank"><a href="https://boulevardstpeters.com/" target="_blank">https://boulevardstpeters.com/</a></a>Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Sophie Rich at 636-795-8972. <a>Click here to hear about Arrow's Core Values!</a>About the companyArrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 34 properties currently in 6 states (Missouri, Kansas, Iowa, Illinois, Ohio, Arkansas) and employs nearly 2,200 employees!<a href="https://www.youtube.com/c/ArrowSeniorLivingManagementLLC" target="_blank">Arrow Senior Living YouTube-Click Here</a> Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law.Keywords: hiring immediately, assisted living, nursing home, retirement home, entry level, dietary aide PI277405918

Server 6:30am-2:30pm $15-$17 (Full Time)

We are looking for a highly motivated and detail-oriented Live Chat Agent to join our customer support team. As a Live Chat Agent, you will be the first point of contact for customers reaching out through our website or app. You will be responsible for providing fast, accurate, and helpful responses to inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities* Respond promptly and professionally to customer inquiries via live chat.* Provide accurate information about products, services, orders, billing, and policies.* Resolve customer issues efficiently or escalate them to the appropriate team when necessary.* Maintain up-to-date knowledge of company products, promotions, and systems.* Log and track customer interactions and feedback using CRM or ticketing tools.* Meet or exceed performance metrics such as response time, customer satisfaction, and resolution rate.* Identify opportunities to improve customer experience and report recurring issues to supervisors. Requirements* High school diploma or equivalent* Prior experience in customer service or live chat support is preferred.* Excellent written communication and typing skills (speed and accuracy).* Strong problem-solving and multitasking abilities.* Tech-savvy with the ability to learn new systems quickly.* Ability to stay calm and professional in high-pressure situations.* Flexible availability, including evenings, weekends, and holidays (if applicable). PI277406671

Live Chat Agent

“After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It’s home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents’ quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work.”-Arrow Team Member Position- Senior Living Coordinator Position Type- Full TimeLocation: Hudson, OhioSalary Range: $45,000-$55,000 Shift Schedule- Tuesday through Saturday9:00 AM to 5:30 PMCome join our team at Hudson Grande Senior Living located at 5400 Darrow Road, Hudson, Ohio 44236!We are looking for someone (like you):<ul><li>To be anEmpathetic Empathizer: Be responsible for understanding the importance of empathy. It will be your job to create human connection with potential residents and family members during a potentially stressful and emotional time.</li><li>To be aCommunicator of Knowledge: Ensure information regarding leads is entered accurately and thoroughly into database and that leads are provided all necessary and helpful information on senior living, as well as next-step options in their current search.</li><li>To be aLead Base Liaison: Strategically cultivate leads through use of phone calls, CFUs, tours, and home visits, ensuring all efforts are accurately catalogued in the lead base.</li><li>To be aHospitable Host: Ensure exceptional lead experiences during tours and visits to community events. </li></ul>What are we looking for?<ul><li>You must be at least eighteen (18) years of age.</li><li>Must have a valid driver's license and clean driving record as per the insurance carrier's policy.</li></ul><ul><li>You willhave a high school diploma, or equivalent.</li><li>You canread, write, understand,and communicate in Englishat a 12thgrade proficiency.</li><li>You shall possess clear verbal and written communication skills.</li><li>You will have a positive and energetic attitudewho will LOVE our Residents!</li><li>You will be professionalin appearance and conduct.</li><li>You will be able to follow written and verbal directions and apply practical problem-solving skills ifneeded.</li><li>You must be criminally cleared.</li><li>You must be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening.</li></ul>Employment Benefits (We value our benefits):<ul><li>Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment</li><li>Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time)</li><li>Disability insurance (Full Time)</li><li>Employee assistance program</li><li>Weekly Employee Recognition Program</li><li>Life insurance (Full Time)</li><li>Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year)</li><li>Tuition Reimbursement (after 90 days for FT AND PT employees)</li><li>Employee Referral Program (FT, PT, and PRN)</li><li>Complimentary meal each shift (FT, PT, and PRN)</li><li>Daily Pay Option</li><li>Direct Deposit</li><li>Did we mention that we PROMOTE FROM WITHIN? </li></ul>Do you want to see how much fun we are at Hudson Grande? Please visit us via Facebook:<a href="https://www.facebook.com/HudsonGrandeSeniorLiving" target="_blank"><a href="https://www.facebook.com/HudsonGrandeSeniorLiving" target="_blank">https://www.facebook.com/HudsonGrandeSeniorLiving</a></a>Or, take a look at our website: <a href="https://www.hudsongrandeseniorliving.com" target="_blank"><a href="https://www.hudsongrandeseniorliving.com" target="_blank">https://www.hudsongrandeseniorliving.com</a></a>Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Sophie Rich: 636-795-8972. <a>Click here to hear about Arrow's Core Values!</a>About the companyArrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in over 40 properties currently in 6 states (Missouri, Iowa, Illinois, Ohio, Arkansas, and Michigan) and employs over 2,000 employees!<a href="https://www.youtube.com/watch?v=Pak9-XCh5JM" target="_blank">Arrow Senior Living YouTube-Click Here</a> Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law.Keywords:sales,coordinator, marketing,leasing agent, move-in coordinator,senior living, nursing home PI277405334

Sales Coordinator (Full Time)

“After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It’s home-like environment is not just for the residents but for the team members as well. From day one you embrace the core&nbsp;values,&nbsp;and you see how they impact&nbsp;residents’&nbsp;quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends&nbsp;with this team, and I can happily say I love my job and enjoy coming to work.”-Arrow Team Member Position-&nbsp;Senior Living Director Position Type:&nbsp;Full TimeLocation: &nbsp;Westlake, OhioSalary Range: $55,000 to $66,500 Shift Schedule-Monday through Friday 8:30am to 5:00pmwith rotating weekendsCome join our team at Vitalia Senior Residences at Westlake located at 26695 Center Ridge Rd, Westlake, Ohio 44145!We are looking for&nbsp;someone (like you):<ul><li>To be a&nbsp;Relationships Reaper: Developing close relationships to support potential residents and families in tough conversations about next-step solutions through empathy and understanding.</li><li>To be a&nbsp;Decision Driver: Help leads and families problem-solve by shedding light on potential opportunities as they select the senior living option that suits their particular needs.</li><li>To be an&nbsp;Occupancy Accountant: Responsible for knowledge and driving of gross and net gains in community occupancy through awareness of move-ins, move-outs, and shifting vacancies, as well as assisting Executive Directors in brainstorming ways to save current residents from moving out.&nbsp;</li><li>To be a&nbsp;Hospitable Host: Ensure exceptional lead experiences during tours and visits to community events. &nbsp;</li></ul>What&nbsp;are we looking for?<ul><li>You must be at least eighteen (18) years of age.</li><li>Must have a valid driver's license and clean driving record as per the insurance carrier's policy.</li></ul><ul><li>You will&nbsp;have a high school diploma, or equivalent.</li><li>You can&nbsp;read, write, understand,&nbsp;and communicate in English&nbsp;at a 12th&nbsp;grade proficiency.</li><li>You will have a positive and energetic attitude&nbsp;who will LOVE our Residents!</li><li>You will be able to follow written and verbal directions and apply practical problem-solving skills if&nbsp;needed.</li><li>You must be criminally cleared.</li></ul>Employment&nbsp;Benefits&nbsp;(We value our benefits):<ul><li>Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment.</li><li>Medical, Dental, Vision insurance&nbsp;(1st of the month following 60 days of employment-Full&nbsp;Time)</li><li>Disability insurance&nbsp;(Full Time)</li><li>Employee assistance program</li><li>Weekly Employee Recognition Program</li><li>Life insurance&nbsp;(Full Time)</li><li>Paid time off&nbsp;(Full Time&nbsp;employees&nbsp;accrue up to 115 hours each year and Part Time&nbsp;accrue up to 30 hours each year)</li><li>Tuition Reimbursement&nbsp;(after 90 days for FT AND PT employees)</li><li>Employee Referral Program&nbsp;(FT,&nbsp;PT, and&nbsp;PRN)</li><li>Complimentary meal each shift&nbsp;(FT,&nbsp;PT, and&nbsp;PRN)</li><li>Daily Pay Option</li><li>Direct Deposit</li><li>Did we mention that we PROMOTE FROM WITHIN?</li></ul>Do you want to&nbsp;see&nbsp;how much fun we are&nbsp;at&nbsp;Vitalia Westlake?&nbsp; Please visit us via Facebook:<a href="https://www.facebook.com/VITALIAWestlake" target="_blank">https://www.facebook.com/VITALIAWestlake</a>Or, take a look at our website: &nbsp;<a href="https://vitaliawestlake.com/" target="_blank">https://vitaliawestlake.com/</a>Have questions? Want to speak to someone directly? Reach out by calling/texting&nbsp;your own recruiter, Sophie Rich at (636) 795-8972. <a href="https://youtu.be/6KNSOPBvUJ0" target="_blank">Click here to hear about Arrow's Core Values!</a>About the companyArrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 34&nbsp;properties currently&nbsp;in 6 states (Missouri, Kansas, Iowa, Illinois, Ohio, and Arkansas) and employs nearly&nbsp;2,200 employees!<a href="https://www.youtube.com/c/ArrowSeniorLivingManagementLLC" target="_blank">Arrow Senior Living YouTube-Click Here</a> Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age,&nbsp;or handicap, except as limited by state and federal law.<h1>#INDHP</h1>Keywords:&nbsp;sales, director, manager, marketing,&nbsp;leasing agent, move-in coordinator,&nbsp;se PI277405262

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