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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Retain and profitably grow a limited number of our largest and most strategic global and regional commercial card and payment clients. &nbsp; Qualified candidate must provide proactive consultation to develop strong customer relationships and to drive and lead global program growth, profitability and retention.Responsibilities:<ul><li>Create strategic vision and set goals to drive profitable growth and retention across key global and regional customers</li><li>Create and own holistic global and regional account business plans that incorporate strategies and actions for: (1) Penetrating customer relationships across business units, service units, and global/regional teams including metrics of success and regular formal reviews, (2) Creating global/regional growth opportunities through proactive consultation and deep understanding of customer end-to-end payment eco-system, (3) Deeping and entrenching customer relationships, from the program level up to the C-suite, and (4) Driving a robust pipeline of opportunities to significantly grow both share of wallet spend and net new spend on American Express products and solutions.</li><li>Lead contract negotiation strategy and management for contract renewals, RFP responses, and pricing proposals</li><li>Maintaining detailed understanding of customers industries, business and organizational goals and objectives, including but not limited to, a deep understanding of customer financials, business strategy and business risks as it relates to global commercial card and supplier payments, and aligning those customer needs to American Express products and services.</li><li>Accountability in developing broad and deep relationships at all levels organizationally, globally, and across a wide scope of American Express teams, customer teams, and 3rd party strategic partners.</li><li>Partner, collaborate and provide leadership across American Express global matrix teams to: (1) Cross-sell complimentary products and services designed for Commercial Card clients including B2B Payment Solutions and T&amp;E Payment Products, (2) Assist customer contacts to facilitate and interface with key linkages with internal American Express teams, including client management, operational and servicing, risk and underwriting, general counsel legal, product management and strategic partnership, and operational teams to ensure that customer expectations, service quality and contractual obligations are met and/or exceeded</li><li>Resolve complex issues, including those related to global systems and process integrations, changing local market regulatory conditions, underwriting and risk management mitigations…etc., using formal project management plans, action plans, and risk management plans when required&nbsp;</li></ul>Minimum Qualifications:<ul><li>Deep experience in client management, sales, and/or business development roles with multi-national, enterprise-level companies, ideally in the T&amp;E commercial card payments and the procure-to-pay process and payments solutions space.</li><li>Proven track record in successfully driving growth and sales with global clients through developing and managing a robust pipeline of multiple opportunities, researching and understanding customer needs, and planning strategically to progress the pipeline through solutions and consultative based selling</li><li>Experience in global contract management, including development and leading complex negotiations, and leading internal collaborations with highly matrixed and decentralized global teams</li><li>Ability to develop, execute and complete a Work Plan, Strategy and Action Plan. Show the skill set to assemble and deliver a presentation telling a clear, concise story aimed at the specific outcome(s) with Procurement, Finance and Treasury professionals</li><li>Evidence of successfully managing global programs and projects with cross-functional teams in a global matrixed organization, including facilitating engagement with multiple subject matter experts, balancing competing leadership priorities with different teams, leading with influence and limited direct authority, and in environments with ambiguity</li><li>Ability to lead complex client discussions, manage escalations and influence decisions</li><li>Strong knowledge of and the ability to understand, discuss, negotiate, explain and present benefits of global commercial payment products and solutions, and their related economic and financial benefits to a client</li><li>Maturity of judgement in client and internal situations</li><li>Strong analytical skills</li><li>Ability to effectively leverage internal resources</li><li>Strong customer service skills and responsiveness</li><li>Polished, professional negotiation and selling skills</li><li>Solid knowledge of Global Corporate Payments products and services</li><li>Ability to drive results</li><li>Candidate must be able to work virtually and reside in territory (California, Arizona, Texas, Colorado, Washington, Utah, New York, New Jersey, or Connecticut)</li></ul>Preferred Qualifications:<ul><li>8 years of Commercial Card Relationship Management/Consulting/Sales experience with global customers</li><li>Corporate finance, accounting and finance operations experience</li><li>Strong understanding of Procure-to-Pay (P2P) processes, Expense management solutions and Accounting/ERP Systems</li><li>Negotiation and contract management experience</li><li>Program management skills and experience, ideally leading global teams</li><li>Project management skills and experience</li><li>Knowledge of the competitive environment within the Commercial Card and P2P space</li><li>Understanding of Treasury functions and T&amp;E management</li><li>Understanding of Meetings and Events management is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Manager - International Account Development (Virtual - Western US & Tri-State)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Sr. Manager API Product Management will support the growing API Strategy across Global Merchant and Network Services. APIs are foundational to how American Express integrates with our partners and this role will play a pivotal role in defining the driving capabilities, governance and customer experience related to our API products. An effective API Product Manager acts as a liaison between technical teams and business stakeholders, ensuring that APIs are aligned with organizational objectives and deliver value to partners. Additionally, they are responsible for overseeing and implementing integration layer capabilities that facilitate secure, scalable, and efficient external integrations.Key ResponsibilitiesProduct Management of API Integration Capabilities<ul><li>Define, prioritize, and manage the roadmap for API integration capabilities (e.g., routing, resiliency, common services, cross-domain integrations).</li></ul><ul><li>Translate business deliverables and partner requirements into technically grounded product requirements.</li></ul><ul><li>Ensure APIs and integration services deliver measurable value aligned to strategic goals.</li></ul>Collaboration with Technology Teams<ul><li>Partner with engineering to guide the build of integration patterns, ensuring adherence to design standards, frameworks, and security protocols.</li></ul><ul><li>Provide clear requirements and acceptance criteria, ensuring delivery timelines meet business commitments.</li></ul><ul><li>Connect business stakeholders to technical design decisions, ensuring clarity on trade-offs, sequencing, and expected outcomes.</li></ul>Technical &amp; Governance Leadership<ul><li>Apply deep knowledge of API design principles (REST, async/event-driven), authentication mechanisms (OAuth2.0, mTLS), versioning, and lifecycle management.</li></ul><ul><li>Define and enforce standards for consistency, interoperability, and scalability across APIs.</li></ul><ul><li>Ensure orchestration services incorporate observability, performance monitoring, and resiliency mechanisms.</li></ul>Business Alignment &amp; Stakeholder Management<ul><li>Work with internal product owners, external-facing teams, and partner managers to align API delivery with customer and partner integration needs.</li></ul><ul><li>Define KPIs and success metrics to measure impact of orchestration capabilities on adoption, performance, and business value.</li></ul><ul><li>Serve as a bridge between technical design and business strategy, ensuring API capabilities are positioned as enablers of growth.</li></ul>Qualifications/We’re interested in hearing from people who have:Technical Fluency<ul><li>Strong understanding of API frameworks, design standards, and authentication mechanisms.</li></ul><ul><li>Experience with API orchestration/integration patterns, resiliency (canary, blue/green, circuit breakers), and lifecycle/versioning management.</li></ul><ul><li>Familiarity with observability tools, logging, and monitoring for APIs.</li></ul>Product Management Expertise<ul><li>Proven ability to own a product roadmap, manage a backlog, and translate business goals into technical deliverables.</li></ul><ul><li>Experience defining KPIs to measure success of technical capabilities against business outcomes.</li></ul>Leadership &amp; Collaboration<ul><li>Strong ability to align technology teams and business stakeholders around shared objectives.</li></ul><ul><li>Excellent communication skills to explain technical concepts to business leaders and business priorities to engineers.</li></ul><ul><li>Track record of influencing without direct authority in a complex enterprise environment.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager – API Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. This position is responsible for administrative support for two Vice Presidents within the US Consumer Marketing (USCM) team. It is a dynamic, high-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of business partners. &nbsp;The ideal candidate must be seasoned and experienced in handling a wide range of administrative related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position.Day to day responsibilities include, but are not limited to:<ul><li>Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones</li><li>Calendar management, including scheduling meetings with various colleagues internally and externally</li><li>Coordinating logistics for meetings, including scheduling of conference rooms and technology support as required</li><li>Preparing, reviewing, and processing expense reports, and managing expense report approvals, in line with company T&amp;E policy and budget</li><li>Assisting with timekeeping and payroll duties</li><li>Providing coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave</li><li>Managing organization charts and team rosters</li><li>Booking and coordinating travel arrangements including air and hotel bookings</li><li>Supporting the scheduling and coordination of events, including room booking, catering, etc.</li><li>Supporting team administration including job postings, on boarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate&nbsp;</li><li>Processing of requisitions and other invoices, ordering supplies and managing ticket requests</li></ul>Minimum Qualifications:<ul><li>Positive attitude, solutions-oriented demeanor, and reliable</li><li>Exceptional organizational, administrative, and interpersonal skills</li><li>Keen attention to detail and a sense of urgency in execution and follow-up</li><li>Ability to prioritize multiple tasks and work autonomously with minimal guidance</li><li>Strong integrity and ability to handle confidential / sensitive information with discretion</li><li>Strong written and verbal communication skills</li><li>Proficiency in Microsoft Outlook and Office, including Word, PowerPoint and Excel</li><li>Minimum 3-5 years of experience supporting executives with complex calendars and travel</li></ul>Salary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Executive Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Drives the defined enterprise cloud product vision, strategy, roadmap, goals; develop requirements and evangelize to stakeholders and peers to gain alignment and engagement.</li><li>Establishes the strategic approach for the management and monitoring of a product based on broad functional goals. Responsible for prioritization of features and capabilities.</li><li>Reviews the identified technical problems and solutions delivered by the team. Accountable for accurate and timely identification of risks, issues and changes required for their products.</li><li>Contributes to department strategy and goals. Leads in conducting research and analysis, understands the competitive landscape and the industry environment. Develops operational strategies as they relate to research and analysis. Develops highly complex recommendations for product enhancements for their respective products.</li><li>Owning key stakeholder relationships across journey experience, compliance, engineering, program management and leadership team.</li><li>Create product related awareness and marketing materials and evangelize the product and product strategy.</li><li>Collaborate with Engineering, Operations, and product team members on a day-to-day basis to define and implement roadmaps for enterprise cloud.</li><li>Collaborate with partner teams (Information Security for example) to understand the requirements and integrate into the roadmaps/sprints/releases.</li><li>Establish feedback loop with customers to incorporate product enhancements to increase cloud platform services adoption.</li><li>Be a promoter of the Cloud platform services to the American Express community and put continuous measures to increase Customer Net Promoter Score.</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in Product Management driving cloud infrastructure services product delivery.</li><li>BS in Computer Science or equivalent experience, MBA a plus.</li><li>Experience building enterprise scale technical product requirements and delivery of private/public cloud services.</li><li>Technical experience and good understanding in Kubernetes, Serverless, Databases, compute, network, storage, security, and observability tools.</li><li>Understanding of application development ecosystem across several languages (Go, Python, etc.) and ability to drive the developer requirements across cloud product services.</li><li>Understanding of Continuous Integration and Continuous Delivery tools integration with cloud services.</li><li>Distill a complex set of requirements into defined deliverables.</li><li>Explain complex concepts in a way that enables the team to understand what they are doing and why.</li><li>Ability to think strategically and execute tactically.</li><li>Strong communicator with results-driven attitude.</li><li>Experience with agile methodology to drive software development and delivery.</li><li>Competent in using data-driven processes/tools for decision making.</li><li>At the core of Software Engineering, every member of our team should be able to demonstrate the following technical, functional, leadership and business skills you'll use every day, including: Agile Practices, Business Analysis, Analytical Thinking and Cloud Infrastructure Product Knowledge.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management

American Express invites you to share your resume so you can be considered for future opportunities at the Director level with the New York based Colleague Experience Group within the Colleague Strategic Partner team.At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.&nbsp;The Director, HR Business Partner / Colleague Strategic Partner role will join the Colleague Strategic Partner (CSP) organization at American Express, partnering with senior leaders and teams across the enterprise. In this role, the Director will support one or more business units, providing strategic HR leadership to help enable colleagues who deliver on the American Express brand promise every day. The CSP Director works closely with leaders to drive talent strategy, organizational effectiveness, and colleague experience across a diverse, global workforce.Responsibilities:<ul><li>Providing high impact consultation and solutions to our business leaders using a practical and data-driven approach&nbsp;&nbsp;</li><li>Engaging actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained.&nbsp;&nbsp;</li><li>Building and leading a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change.&nbsp;&nbsp;</li><li>Integrating inclusive leadership behaviors and ensuring a diverse workforce that is representative of our customers and the communities in which we operate.&nbsp;&nbsp;</li><li>Be proactive in the development, engagement, retention, and succession of critical talent.&nbsp;&nbsp;</li><li>Understanding and improving the ‘moments that matter’ in the careers of our colleagues.&nbsp;&nbsp;</li><li>Designing products, processes and tools informed by colleague data and insights. Co-creating with business leaders and CEG colleagues to ensure the solutions meet business needs.&nbsp;&nbsp;</li><li>Lead change, end-to-end, to enable business priorities. &nbsp;&nbsp;</li></ul>&nbsp;Minimum Qualifications:<ul><li>A minimum of 5+ years of CEG/HR related, or organizational consulting experience.</li><li>Experience in HR Business Partner related disciplines including but not limited to experience and understanding of consulting, coaching, talent, recruitment, performance, leadership and change management.&nbsp;&nbsp;</li><li>Proven success in designing and delivering high-quality, end-to-end, colleague-centric solutions that enable business outcomes.&nbsp;&nbsp;</li><li>Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage.&nbsp;&nbsp;</li><li>Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.&nbsp;&nbsp;</li></ul>Preferred Qualifications:<ul><li>Knowledge of multiple HR disciplines, including colleague labor relations, talent management, inclusion and diversity, organizational effectiveness, compensation, and leadership development.&nbsp;&nbsp;</li><li>A global mindset and experiences with different countries and cultures.&nbsp;&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director, HR Business Partner/Colleague Strategic Partner : Future Opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Third-Party Security (TPS) team within American Express’ Technology Risk and Information Security (TRIS) organization is a high-energy, results-driven group dedicated to reducing cybersecurity risk across the company’s third-party ecosystem. TPS manages key functions related to management of third parties including information security due diligence, contracting, ongoing monitoring, and reporting. This role is part of the contracting function, and it entails supporting TPS’s cybersecurity risk strategy and roadmap while supporting complex contract negotiations. As a primary responsibility you will lead the documentation, management, tracking, and reporting of Third-Party Security’s multi-year cyber risk strategy and roadmap. Additionally, you will partner with TRIS Risk SMEs, General Counsel’s Office (GCO), and Global Supply Management (GSM) to support modernization of Information Protection Contract Requirements (IPCR) template and processes. Lastly, you will partner with GCO, TRIS Risk SMEs, Third-Party Relationship Managers (TRMs), and GSM, to support negotiation of IPCR in contracts with third parties.Responsibilities Include:<ul><li>Assist in the development and maturation of a robust third-party cyber risk strategy that enables the enterprise to develop and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers.</li><li>Collaborate with extended Third-Party Security Team and Technology Risk and Information Security SMEs&nbsp; Lead forums with key stakeholders to manage, track, and report on different projects and strategic initiatives</li><li>Create overview presentations, trackers, and reports to present status of different initiatives</li><li>Identifying opportunities to adopt new technologies, including Artificial Intelligence, to improve risk management, streamline processes, and address emerging risks.</li><li>Evaluate emerging information security developments and help assess the impacts and relevance to American Express to stay ahead of new policies and regulations.</li><li>Partner with GCO to support negotiation of Information Security (IPCR) terms in contracts with third parties.</li><li>Analyze multiple sources of information during contract negotiations to identify, understand, and communicate risks, contract requirements, gaps or deficiencies, and mitigating controls.</li><li>Collaborate across the contract and product review lifecycles as needed, including by identifying mitigating controls, identifying potential control gaps across TRIS domains</li></ul>Minimum Qualifications:<ul><li>Proven experience driving strategic initiatives from vision to execution while identifying opportunities for efficiency</li><li>Experience in risk and control management functions with strong research and analytical abilities</li><li>Experience supporting enterprise-wide risk governance initiatives, including Control Management reporting, Risk Assessment overview, portfolio overviews, etc.</li><li>Strong communications skills, in both written and verbal form with the ability to communicate effectively across various management levels internally and externally.</li><li>Strong presentation skills ability to translate complex processes and technical terms into simple concepts, verbally, in writing, and in presentation materials.</li><li>Strong knowledge of industry standard control frameworks, security assurance auditing standards, best practices guidelines, and third-party regulatory requirements, such as ISO27001, NIST CSF, SSAE16/18, CSA, CIS Top 20, OWASP Top 10, FFIEC, etc.</li><li>Understanding Information Security risk and differences between Technology, Information Security, Artificial Intelligence, and other types of operational risks.</li><li>Intellectual curiosity and willingness to learn and understand how different things work to identify risks and mitigating controls</li><li>Candidate must make collaboration essential and have a willingness to interact with extended Third-Party Security team to solve complex problems and drive strategic initiatives.</li><li>Knowledge of network architecture, proxy infrastructure, and programs to support network access and enablement, specifically related to how Third Parties connect to the American Express Network and beyond.</li><li>2 years of experience managing technology risk</li><li>3 years of Control Management and/or Control Testing experience in a large organization</li><li>4 years of experience in Information Security operational roles with increase of responsibilities and scope</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in Cybersecurity, Computer Science, Computer Engineering, or related field</li><li>Information Security Certifications including but not limited to; CompTIA Security+, CISSP; CISM; MCTS; MCP; CCNA.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - CyberOps & Assurance (Third-party cyber risk)

At American Express, our culture is built on a 175-year history of innovation, sharedvalues and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. &nbsp;American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also markets small business banking and B2B solutions.How will you make an impact in this role?The Senior Manager, Marketing Business Operations will be responsible for helping lead GCSM into the next phase of operational excellence and control management. This individual will ensure day-to-day operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs. The Sr. Manager will be focused on ensuring control management is embedded in the day-to-day operations of our organization and will engage in the continual improvement of business processes to mitigate operational risks.This role will be required to work cross-functionally with key stakeholders from across the enterprise including GCS Control Management Governance, ECMX, EDDS, Marketing Transformation Office, and Technology to ensure proper control management.&nbsp;Key Responsibilities<ul><li>Foster a culture of risk awareness and ongoing improvement within GCSM.</li><li>Facilitate the understanding and use of the risk governance framework through regular communication.</li><li>Enable and monitor the integration of changes in the Operational Risk framework.</li><li>Prepare and present detailed reports on Operational Risk Management (ORM) metrics, issue/finding status, trends, and outcomes.</li><li>Support the day-to-day internal and external exam management process, working with the GCSM and Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence).</li><li>Conduct independent root cause analyses focused on identifying underlying process vulnerabilities that require risk reduction measures to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses to prevent recurrence and inform control design/ enhancement.</li><li>Provide strategic direction to senior management on process risk issues and mitigation strategies.</li><li>Own and manage all BU Risk and Control Self-Assessment (RCSAs) to ensure they are accurately followed.</li><li>Support GCSM with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations.</li><li>Be a key leader for sharing insights, better practices, themes, etc. across GCSM.</li></ul>Minimum Qualifications<ul><li>5-7 Years exposure to or experience with operational risk management (e.g., within Control Management, Risk, and/or Internal Audit function).Understanding of critical operational risk management lifecycle activities.</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.</li><li>Exceptional oral and written communications skills.</li><li>Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required.</li><li>Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability.</li><li>Exposure to or familiar with operational risk management lifecycle / control management activities.</li><li>Strong internal partner management skills with proven ability to influence &amp; negotiate.</li><li>Strategic, analytical, problem-solving mindset;&nbsp;ability to problem solve and make decisions or drive to fast resolution.</li><li>Proven experience in process improvement, operational excellence, or related field.</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Marketing Business Operations

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing at American Express. With a range of opportunities, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.&nbsp; About Enterprise Architecture:<ul><li>Enterprise Architecture is an organization at American Express. The four pillars of Enterprise Architecture include:</li><li>Architecture as Code:&nbsp;this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.</li><li>Architecture as Design:&nbsp;this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.</li><li>Governance:&nbsp;this pillar is responsible for defining technical standards and developing innovative tools that automate controls to ensure compliance.</li><li>Colleague Enablement:&nbsp;this pillar is focused on colleague development, recognition, training, and enterprise outreach. The Architecture as Code team is driving a new way of building web experiences for our customer.&nbsp; We are looking for a forward-thinking Software Engineer III who will be responsible for the end-to-end design and delivery for customer value capabilities in US and international markets. You will be hands on in designing the fundamental architecture that powers our web frameworks like content management, search and navigation and we authoring.&nbsp; </li></ul>Roles and Responsibilities:<ul><li>Contribute to high level design as well as detailed design of complex subsystems with emphasis in high availability and low latency.</li><li>Define and revise architectural guiding principles to steer our platform and solution development together with our other solution architects.</li><li>Conduct proof of concept to validate the feasibility and performance of proposed solutions aligning with project goals and requirements.</li><li>Engage and work with cross-functional leaders to understand and help define business principles, goals, and strategy within scope of&nbsp;</li><li>responsibility. Stay current with industry trends and emerging technologies</li><li>Expertise in the definition and implementation of effective software engineering practices and processes that result in high speed to market: i.e., open-source style project maintainers, PR review process, issue triage, code reviews, code contribution metrics definition, test automation strategy, CI/CD optimization, etc.</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree in computer science, Computer Science Engineering, or related field.</li><li>3+ years of software development experience. Experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications.</li><li>3+ years of development experience with Web Technologies (HTML, CSS, JavaScript, React, Next.js etc.).</li><li>Demonstrated experience in Agile development, application design, software development, and testing.</li><li>Strong technical capability with an intense desire to learn new skills and industry trends.</li><li>Demonstrated experience with object-oriented design and coding with variety of languages and proven ability to understand and use complex data structures and associated components.</li><li>Must be willing and able to express new ideas, concerns, and opinions directly to wider team including tech and business partners in team meetings in person or video/tele conferencing.</li><li>Must have experience of writing applications for deployment on cloud environment including OpenShift and Docker containers.</li><li>Must have experience with performance and monitoring tools e.g., Splunk, Dynatrace, ELK.</li><li>Analytical skills and knack of looking for non-obvious solutions.</li><li>Knowledge CI/CD, system testing, test automation. Experience in infrastructure, application monitoring, platform stabilization, and Investment performance a plus.</li></ul>Preferred Qualifications:<ul><li>Experience with public cloud systems.</li><li>Knowledge of Function as a Service (FaaS) &amp; Lambda.</li><li>Experience with Event Driven and Reactive Programming.</li><li>Experience developing solutions considering web privacy and security regulations</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Software Engineer III - React, JavaScript - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Role:Do you love bringing strategic vision to life? Are you excited about driving large-scale business transformation? We are seeking a Senior Manager of Program Strategy &amp; Operations to join the Enterprise Ways of Working (EWOW) team within the American Express Technology Business Enablement (TBE) organization. In this role you will have the opportunity to shape the future of how American Express builds digital products and delivers value to our customers by optimizing our ways of working (WoW) to enable a more dynamic investment planning approach that is tailored to the different types of Tech work at Amex.&nbsp;&nbsp;This Program Strategy &amp; Operations role will be a critical member of the EWOW team, which is focused on the effort to transform how we plan, invest, and allocate resources through scaling new ways of working across the Enterprise. In addition to program strategy &amp; operations of scaling WoW, the EWOW team also oversees the designing and delivery of the communications and education required to enable colleagues as they adopt new ways of working. Key to the overall program’s success will be the partnerships formed across Technology, Business, Product and Design leaders, as well as portfolio and planning teams, engaging them in the development and implementation of new processes and techniques, as well as the formation and support of the new ways of working to scale across the enterprise.&nbsp;What You’ll Do:The Senior Manager in this role will be an instrumental thought partner in strategic program planning, support the multi-year scaling roadmap, drive regular program operations, and ensure successful implementation and integration of WoW throughout the enterprise. Specifically, this colleague will:&nbsp;<ul><li>Manage the multi-year roadmap and workplan, identifying ideal state, and the strategic plan to achieve it&nbsp;</li><li>Prepare executive-level materials and communications for a variety of forums on a regular basis&nbsp;</li><li>Monitor and evaluate the program’s performance by creating program reporting, analyzing progress, and synthesizing key strategic insights fit for executive-level audience&nbsp;</li><li>Develop WoW program metrics and measures of success to track progress towards aspirational targets&nbsp;</li><li>Integrate new WoW into centralized tooling to enable enterprise-wide adoption and consistent governance&nbsp;</li><li>Identify additional integration points for WoW to seamlessly be incorporated into regular Enterprise processes (i.e., investment planning processes; BU governance forums; policy such as AENB, SDLC; etc.)&nbsp;</li><li>Work closely within and across all business units to manage day-to-day scale-up activities, tracking overall progress, timeline management, and proactively identifying risks and escalating if necessary&nbsp;</li><li>Communicate with cross-functional teams throughout the enterprise to ensure alignment on program milestones and next steps while collaborating effectively and building key relationships&nbsp;&nbsp;</li><li>Maintain and organize centralized document repository for key program materials and resources&nbsp;</li><li>Influence others, often without direct authority, persuading with compelling data, facts, and conclusions&nbsp;</li></ul>Qualifications:<ul><li>Strong strategic thinking problem-solving skills and business acumen&nbsp;</li><li>Background in strategy or management consulting, strategic planning, or portfolio management&nbsp;</li><li>Proven experience in program or project management for large-scale digital or change/transformation initiatives&nbsp;</li><li>Proficient in developing high-quality executive-level presentations and communication materials with an impeccable attention to detail&nbsp;</li><li>Outstanding organizational skills with ability to manage and prioritize multiple deliverables simultaneously&nbsp;</li><li>Strong written and verbal communication skills with the ability to clearly communicate messages to a variety of audiences across functions and levels&nbsp;</li><li>Interpersonal and influencing skills with the ability to build cross-functional relationships&nbsp;</li><li>Proficiency in SharePoint, Confluence, and Microsoft Office Suite&nbsp;</li><li>Bachelor’s degree&nbsp;</li></ul>Differentiators:<ul><li>Experience working with C-suite or executive-level stakeholders&nbsp;</li><li>Familiarity with digital landscape &amp; tech business management, product development lifecycle, and investment planning processes&nbsp;</li><li>Exposure to agile methodologies, working with engineering teams,&nbsp;&nbsp;</li><li>Experience designing operating frameworks, governance models, and new processes supported by tooling&nbsp;</li><li>Self-starter and loves working in a lean, fast-paced, environment with the ability to pivot quickly and navigate ambiguity, forming solutions out of white space&nbsp;</li><li>Prior experience in Tech/FinTech or payments/banking industry&nbsp;</li><li>High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership&nbsp;</li><li>Strong interpersonal skills and executive presence&nbsp;</li><li>MBA or advanced degree in a relevant field&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Program Strategy & Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy, framework, oversight and control solutions to meet the Company’s legal, regulatory and risk management mandates in connection with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions and Anti-Bribery and Corruption (ABC). &nbsp;The GFCC portfolio comprises all aspects of the Company’s first and second-line financial crime risk management (FCRM) activities, including all lines of businesses in the United States and both proprietary and non-proprietary global markets.Reporting to the Global Head of Governance, the VP of Governance will lead efforts across multiple integrated workstreams to enable compliance with the firm’s Financial Crime Risk Management Policy and Standards. This individual will lead a multi-disciplined cross functional team that oversees governance of the FCRM program, including issue management oversight, committee governance, audit and exam management, inter-company agreements (ICA), financial institution due diligence (FIDD), and DFS-504 compliance. &nbsp;This is a critical leadership role within GFCC, requiring (1) expertise in FCRM requirements and methods, and (2) proven experience in managing complex issues related to financial crime risk within a complex global financial institution.Responsibilities: -&nbsp;&nbsp;&nbsp;&nbsp;Support GFCC oversight of issue management for the Financial Crimes Risk Management (FCRM) program, including issue identification, root cause analysis, remediation tracking, and risk-based reporting across Issues, Operational Risk Events, and Remediations. -&nbsp;&nbsp;&nbsp;&nbsp;Coordinate the GFCC Issue Management Supervisory Forum (IMSF), providing governance and oversight of imminent and emerging risks impacting the FCRM program. -&nbsp;&nbsp;&nbsp;&nbsp;Manage the Financial Crimes Risk Management Committee, including agenda setting, preparation of materials, execution of meetings, and documentation of decisions. -&nbsp;&nbsp;&nbsp;&nbsp;Oversee escalations to governance committees, including approval of policy exceptions to the Financial Crime Risk Management Policy (AEMP-04). -&nbsp;&nbsp;&nbsp;&nbsp;Support the planning, coordination, and oversight of regulatory examinations, internal audits, and second-line testing for the Global Financial Crimes Compliance program. -&nbsp;&nbsp;&nbsp;&nbsp;Support end-to-end audit and examination lifecycle management, including regulatory and audit information requests, walkthroughs, issue management, and validation of remediation and closure. -&nbsp;&nbsp;&nbsp;&nbsp;Review and challenge audit, examination, and testing results to ensure findings are accurate, risk-based, and aligned with regulatory expectations and enterprise standards. -&nbsp;&nbsp;&nbsp;&nbsp;Manage relationships with Internal Audit, independent testing teams, and regulatory supervisors, ensuring timely delivery and fulfillment of commitments and remediation obligations. -&nbsp;&nbsp;&nbsp;&nbsp;Monitor regulatory developments and emerging financial crime risks to inform audit readiness, governance priorities, and testing strategies. -&nbsp;&nbsp;&nbsp;&nbsp;Prepare senior management and governance forums for regulatory engagement through concise, risk-focused reporting and executive-level summaries. -&nbsp;&nbsp;&nbsp;&nbsp;Oversee and implement a comprehensive governance framework for the intercompany agreement process within GFCC. -&nbsp;&nbsp;&nbsp;&nbsp;Provide oversight of responses to financial crime–related inquiries from third-party financial institutions, ensuring consistent, appropriate, and legally compliant responses across legal entities, lines of business, and markets. -&nbsp;&nbsp;&nbsp;&nbsp;Oversee and execute the annual New York State Department of Financial Services (DFS) Part 504 certification process. -&nbsp;&nbsp;&nbsp;&nbsp;Provide governance oversight and periodic reporting on material enhancements and control improvements identified through the DFS Part 504 certification process. -&nbsp;&nbsp;&nbsp;&nbsp;Oversight of the Financial Crimes Risk Management Governance and Testing standards, ensuring alignment with regulatory expectations and internal policy requirements. -&nbsp;&nbsp;&nbsp;&nbsp;Partner with GFCC leadership to identify systemic control gaps, drive continuous improvement initiatives, and strengthen the overall Financial Crimes Compliance control environment. -&nbsp;&nbsp;&nbsp;&nbsp;Identify, assess, and escalate significant FCRM program risks to senior management and appropriate governance forumsQualifications: -&nbsp;&nbsp;&nbsp;&nbsp;A senior risk professional, preferably with experience in a large financial institution. -&nbsp;&nbsp;&nbsp;&nbsp;7+ years professional experience in a leadership capacity, with at least five years in any of the following: BSA-AML compliance, risk management, program management, and regulatory matters. Professional certification (e.g., CAMS, CFE) preferred. -&nbsp;&nbsp;&nbsp;&nbsp;Strong knowledge of BSA requirements and examination procedures outlined in the FFIEC manual -&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and verbal communication skills.&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;Ability to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind. -&nbsp;&nbsp;&nbsp;&nbsp;Excellent influencing and negotiation skills.&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;Ability to build effective relationships with key stakeholders. -&nbsp;&nbsp;&nbsp;&nbsp;Strong management and interpersonal skills. -&nbsp;&nbsp;&nbsp;&nbsp;Keen ability to problem solve, assess complex processes, and deliver practical solutions. Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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