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<h3>Job Description:</h3>The RoleA proactive collaborator who is digitally innovative and a problem solver seeking an excellent opportunity to elevate our wealth planning applications. Seek a great teammate who is passionate about our Wealth offerings, dedicated to improving applications for our Fidelity Wealth customers.<h3>The Expertise and Skills You Bring </h3><ul><li>Bachelor’s degree with 8+ years of work experience including 4+ years of financial services experience</li><li>Knowledge of Fidelity Wealth Management offering, Wealth Solutions, and experience with Managed Accounts is preferred</li><li>Standout colleague with excellent communication, and project management abilities.</li><li>Experience identifying, and owning working with data to analyze, find opportunities, drive fact-based decision making, and measure results</li><li>Proficiency in an Agile way of working with experience collaborating and translating business requirements into action for designers and developers, including business acceptance testing, validation exercises, and release management.</li><li>Builds credibility and trust with diverse partners across varied business groups and understands how to influence without authority</li><li>Intellectually curiosity, with a continuous improvement approach, and models a culture of learning and coaching</li><li>Ability to balance business, operational, and technology needs with regulatory and audit requirements, collaborating and gaining agreement with Legal, Risk, and Compliance (LRC) as well as Audit (internal and external).</li><li>MBA, CFP or other related licenses or designations a plus</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamThe Wealth SMA ( Separately Managed Accounts) &amp; Entity Profiling squad is a key part of the Wealth Implementation and Experience Product Area, within the Wealth Solutions Domain. This squad supports a suite of Wealth applications that our planning and service / operations associates use to deliver best in class planning experiences for our Fidelity Wealth clients. The team is a multi-functional group of individuals with product management, product delivery, content development, and platform expertise. A high level of collaboration with key partners across the Wealth Solutions domain, Investment Advisor Group, Investor Services, Strategic Advisers, Financial Solutions, Marketing, and Legal, Risk and Compliance is vital.<h3>Certifications:</h3><h3>Category:</h3>Business AnalysisMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Consultant, Separately Managed Accounts

<h3>Job Description:</h3>Are you prepared to embrace a rigorous and top-tier challenge? Serving as a Principal Perimeter Security Engineer at Fidelity Investments, you will be instrumental in safeguarding our perimeter against evolving cyber threats. Your tasks will include analyzing and reverse-engineering malware, formulating detection signatures, and collaborating with cloud teams to secure our AWS infrastructure. Join us in Durham, NC and help make a significant difference in our cybersecurity strategies!<ul><li>Examining and deconstructing malware samples to comprehend their behavior and repercussions.</li><li>Crafting detection signatures and devising strategies to counter different cyber threats.</li><li>Partnering with DevOps and cloud teams to rollout and maintain secure AWS infrastructure.</li><li>Crafting and maintaining secure and scalable Kubernetes clusters.</li><li>Integrating and optimizing Web Application Firewall (WAF) solutions to protect web applications.</li><li>Providing technical mentorship and threat intelligence to incident response and SOC teams.</li><li>Detailing findings, crafting reports, and contributing to knowledge bases and threat feeds.</li></ul>The Expertise You Have and The Skills You BringWe are searching for a remarkably skilled individual with a verified history in malware engineering and threat detection. Your extensive experience and technical savvy will support us in countering the most sophisticated cyber threats.<ul><li>Must have at least 5 years of experience in malware engineering, reverse engineering, or threat research.</li><li>Strong proficiency in AWS services such as EC2, S3, IAM, VPC, and Lambda.</li><li>Hands-on experience with Kubernetes deployment and management.</li><li>Familiarity with WAF technologies like AWS WAF, Akamai and Imperva.</li><li>Solid understanding of networking protocols, operating systems, and exploit techniques.</li><li>Programming/scripting skills in Python, C/C++, Go, or similar languages.</li><li>Bachelor’s degree in Computer Science, Cybersecurity, or a related field is preferred. Degree requirements can be waived for candidates with 5+ years of relevant experience.</li><li>Preferred certifications such as GREM, OSCP, AWS Certified Security, or Kubernetes Administrator.</li><li>Strong analytical and problem-solving skills, with excellent written and verbal communication abilities.</li></ul>The TeamWe are the Enterprise Cyber Security - External Defense team, committed to developing a secure and resilient perimeter for Fidelity Investments. Our team closely engages with External Defense Ops team, cloud teams, and incident response units, to deploy and sustain robust security measures. We maintain a steadfast dedication to our clients' safety and the safeguarding of our digital assets. Our team-oriented and inclusive culture promotes continuous learning and ingenuity, establishing us as a pioneer in the cybersecurity industry. Join us as we pursue flawless security solutions and contribute to achieving our mission!<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal, Perimeter Security Engineer

<h3>Job Description:</h3><h3>Planning Consultant</h3>As a Planning Consultant, you will provide a world-class planning experience, uncover opportunities to deepen client relationships through consolidation of assets, referrals, and plan implementations, and develop an engagement strategy that supports each client’s unique planning needs. Through your integrity and adoption of Fidelity’s client commitment standards, we know you will inspire client dedication with the goal of developing lifetime relationships with Fidelity.<h3>The Expertise We’re Looking For</h3><ul><li>FINRA Series 7 &amp; 63 licensed; Series 65 or 66 licensed and appropriate state registrations OR ability to acquire series 65/66 upon hire</li><li>Financial services experience preferably in financial planning</li><li>Degree and/or other professional certifications such as CFP are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one</li></ul><h3>The Purpose of Your Role</h3>The Planning Consultant works alongside Financial Consultants and/or Wealth Planners in a financial planning capacity. Through your knowledge and your ability to build relationships, you will effectively profile, navigate and present the output of our guidance tools, leading to an in-depth discussion around our planning concepts. This will lead you to uncover additional planning opportunities in which you will partner with the adviser to develop further. This partnership will allow the team to further meet the needs of our clients. You will see your impact on the business and have rewarding interactions with clients every single day!<h3>The Skills You Bring</h3><ul><li>Thorough understanding of financial planning concepts to help clients build effective financial plans for them and their families.</li><li>Ability to profile to understand planning needs and identify appropriate solutions</li><li>You have a vested interest in building relationships and being an advocate for clients</li><li>You are motivated toward success, willing to demonstrate ownership, and committed to achieving meaningful goals</li><li>Comfort making outbound telephone calls to further educate clients and find opportunities to add value to the relationship</li></ul><h3>Our Investments in You</h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding!<h3>The Value You Deliver</h3><ul><li>Conducting joint appointments with clients, focused on consultations through Fidelity’s guidance offering</li><li>Educating and planning with clients to uncover opportunities that will lead to the client’s success</li><li>Creating and maintaining an organized client contact strategy, including engaging business partners, and using tools such as Salesforce</li><li>Building long-lasting, meaningful relationships with clients</li><li>Mentoring and supporting the success of your peers</li></ul><h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>Relationship ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Planning Consultant - Durham, NC

<h3>Job Description:</h3>Job DescriptionThere are currently multiple open positions at the User Experience Designer level.The RoleFidelity Investments is looking for a User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. The Expertise and Skills You Bring <ul><li>2-5 years of UX or related experience is preferred </li><li>Experience working on agile teams delivering value in digital products preferred </li><li>An array of design skills, which might include information architecture, prototyping, and familiarity with Design Thinking </li><li>Ability to design applications including responsive web and native mobile </li><li>Effective communication with business and technology partners</li><li>Familiarity with the value of design systems</li><li>Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions </li><li>An unwavering curiosity to ask why </li><li>Design brings you happiness </li><li>Contribute to the culture of the UXD group </li><li>A digital portfolio is required </li><li>A degree or certificate in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionUX Designers typically:<ul><li>Manage the definition of the design work and deliver business outcomes across multiple product teams, with some guidance and coaching</li><li>Have an opportunity to work with accomplished, experienced designers across Fidelity and build your skillset as you go</li><li>Partner with user research to understand customer problems to tackle</li><li>Partner with the product owner to help inform product strategy</li><li>Work across the organization to drive consistent customer experiences</li><li>Contribute to the culture of the Digital Workplace Experience Chapter Area (user research &amp; UXD)</li></ul>The TeamThis role supports Fidelity Brokerage, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

User Experience Designer

Oxford University Press Sales General Posted: Oct 3, 2025 Full Time California, USA <h2>Job Details</h2><h3>Description</h3>We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have a global impact.<a href="https://global.oup.com/" target="_blank">More about OUP</a><a href="https://youtu.be/ZcqN1e2mjOs" target="_blank">Advancing Knowledge and Learning</a>ABOUT THE ROLESales Representatives at Oxford University Press meet with college and university professors to promote our higher education titles and electronic course materials. As a Sales Rep, you will be responsible for meeting one-on-one with faculty or hosting presentations, lunches, workshops, or book fairs to further adoptions of OUP texts. You’ll be providing pedagogical solutions to institutional challenges, directly impacting what and how students are learning. <ul><li>Promote Oxford’s college materials to current and prospective adopters.</li><li>Calls are made via well-planned campus visits, telephone, and email. Plan and execute sales plan under the direction of sales management. Extensive travel required during peak seasons.</li><li>Build and maintain relationships with instructors of university and community college programs and bookstore managers, and LMS administrators within an assigned territory.</li><li>Achieve sales goal by selling Higher Education materials through strategic management of territory with use of appropriate selling skills</li><li>Thoughtfully plan territory activity in Salesforce as a precursor to sales calls.</li><li>Ensuring that territory bookstores are set up to deliver on adoptions and LMS integrations are in place. </li><li>Maintain accurate contact and adoption information in our data management system, Salesforce.com.</li><li>Pro-actively increase product knowledge individually and through participation in all sales meetings or conference calls.</li></ul>ABOUT YOUIndividuals wishing to apply for this position should be self-motivated, enthusiastic, adept at time management, independent, and persuasive. Candidates should be familiar with consultative selling techniques and take interest in assisting professors with providing the highest quality educational experience possible.<ul><li>Bachelor’s degree or equivalent work experience</li><li>2 to 4+ year’s successful sales experience </li><li>Proficient in PC environment with working knowledge of MS Office, and ideally Salesforce.com</li><li>A valid driver's license is required</li><li>Ability to work independently</li><li>This position may require overnight travel during peak seasons</li><li>Field-based sales experience strongly preferred</li><li>Sales experience in the publishing industry preferred</li><li>Experience with Learning Management Systems preferred</li></ul>BENEFITSWe care about work/life balance at OUP. We offer 15 days’ vacation time that rises with service, 10 sick days, plus floating holidays, personal days, company holidays, and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies. We care for you and your dependents by offering health, dental, and vision insurance plans to our full-time employees. Each plan has multiple levels of coverage to fit your needs and has a high level of contribution made by OUP. In addition, we offer Employee Assistant Programs for all full-time employees, regardless of whether you elect in health insurance. We also offer life insurance and disability insurance.We help make your money go further by providing a non-elective contribution on your behalf to your retirement plan of 7% of your salary and a matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings.This position also is eligible for a sales bonus and a company car.GJC Level: I5 (for internal purposes only)Salary: $58,960 - $74,000 dependent on skills and experienceLocation: This role is located in Southern California. We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.<h2>Qualifications</h2><h3>Skills</h3><h5></h5> <h3>Behaviors</h3>:<h3>Motivations</h3>:<h3>Education</h3><h3>Experience</h3><h3>Licenses &amp; Certifications</h3>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the <a href="https://www.eeoc.gov/poster" target="_blank">Know Your Rights</a> notice from the Department of Labor. PI278607226

Sales Representative, Higher Education (Southern California Territory)

<h3>Job Description:</h3>The RoleThe IT Project Manager role is aligned to product development teams and partners with product leadership to manage the delivery of team objectives and deliver the vision of the product. This role is responsible for coordinating efforts across multiple teams to deliver seamless solutions and are responsible for improving the overall effectiveness of delivery for the team. The Project Delivery Manager advises and coaches others on Delivery methodologies (Scrum, Kanban, Lean, etc.) while simultaneously coordinating impediment, risks, cross-product interdependencies and release management.Note: Fidelity will not provide immigration sponsorship for this position. The Skills And Expertise You Bring<ul><li>4-year bachelor’s degree or equivalent</li><li>PMP, ACP or CSM preferred</li><li>2-5 years of experience as a SM, Project Manager or similar type role</li><li>Conflict Resolution</li><li>Keeps abreast with trends, developments, and technologies within the field of Information Technology, locally and internationally.</li><li>Manage relationships, navigate team dynamics, and understand customer emotions, which helps in making empathetic, user-centered decisions.</li><li>Facilitating - Manages and generates group discussions or meetings. Encourages people to take part and work together more effectively.</li><li>Understands the various agile and project frameworks and methodologies (e.g., Agile, SCRUM, Lean, Six Sigma, Waterfall, Kanban, etc.) and applies the appropriate framework/methodology for the situation.</li><li>Release Planning and Forecasting.</li><li>Understands different change models and how to put in place successful organizational, system, or employee change programs.</li><li>Continuous Improvement</li><li>Impediment Removal and Management</li><li>Systems Thinking</li><li>Dependency Management</li></ul><ul><li>Leads prioritization sessions for the product using fit-for-purpose prioritization techniques connected to the business strategy to visualize the work, manage dependencies and support prioritization of initiatives</li><li>Partner with delivery leadership (product and technology) to develop short and long-term plans for delivery teams aligned with annual and quarterly commitments</li><li>Leads prioritization, ensure planning effectiveness, detailed plans, schedules, assignments and dependencies</li><li>Leads release planning sessions utilizing relative estimation and forecasting techniques</li><li>Identify, define and lead dependency management, inclusive of resolving</li><li>Leads ongoing backlog refinement sessions, ensures a well-refined prioritized backlog, supporting effective delivery, continuous planning and management of dependencies</li><li>Engage appropriately for release success by coordinating and supporting releases with client-facing business leaders as they drive client awareness and product engagement.</li><li>Monitor work in progress, minimize context switching to ensure teams maintain focus and finish</li><li>Facilitate trade off discussions using empirical delivery data for project/program progress</li><li>Identify, measure and implement team delivery processes for predictable value delivery.</li><li>Manage multi-team coordinated end-to-end product delivery across organization, applying scaling practices, processes and routines as needed</li><li>Implement process and flow optimization practices to identify inefficiencies, advise on improvement, and identify updates to product strategy based on the lifecycle stage of the product</li><li>Mentor and coach product members in all aspects of delivery effectiveness, inclusive of the importance of good data hygiene practices</li><li>Facilitate group dynamics to resolve conflict and develop trusted partnerships</li></ul>The TeamYou will support one or more cross-functional delivery team engaging with all team members and the Product Leader to reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture The squad(s) are in the IWMS Platform Operations &amp; Reporting product area.<h3>Certifications:</h3><h3>Category:</h3>Program/Project ManagementMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

IT Project Manager - Institutional Wealth Management

Welcome to Whataburger Careers!The Restaurant Manager oversees the daily operations of the restaurant. They hire and develop talent and provide leadership in community relations, customer service, food preparation, and health compliance.<ul><li>Manages front-of-house restaurant operations, including staff scheduling, customer service, and presentation of the dining room and bar areas.&nbsp;</li><li>Manages the kitchen team to ensure timely and quality food delivery and resolve service issues.&nbsp;</li><li>Hires, trains, and retains talent to deliver extraordinary customer service.&nbsp;</li><li>Conducts regular inventory checks and order restaurant supplies as required to ensure adequate stock levels and prevent stock-outs.&nbsp;</li><li>Ensures profitability for restaurant working with Operating Partners on financial reports and budget management.&nbsp;</li><li>Provides guidance on cleaning, sanitation, and food safety procedures. &nbsp;</li><li>Ensures compliance with health and safety regulations and training.&nbsp;</li></ul>Key Skills&nbsp;<ul><li>Front Counter&nbsp;</li><li>Dining Room Attendant&nbsp;</li><li>Coaching &nbsp;</li><li>Recruitment&nbsp;</li><li>Health &amp; Safety Compliance&nbsp;</li><li>Inventory Management&nbsp;</li><li>Budgeting&nbsp;</li><li>Financial Management&nbsp; </li></ul>Preferred:<ul><li>High school diploma/GED, equivalent work experience.&nbsp;</li><li>1+ years of restaurant leadership experience.&nbsp;</li><li>Food Handlers Certification.&nbsp;</li><li>Food Safety Certification (requirement may vary based on city, county or state).&nbsp;</li></ul>501 E Six Fork Rd Raleigh NC 27609

Whataburger

Restaurant Manager - Unit 1628 Raleigh, NC

Welcome to Whataburger Careers!Whataburger’s Team Leaders are the supervisors who beef up operations with excellent customer service and knowledge of the restaurant industry. They ketchup our teams with training and flip at the chance to support their management team. (The puns may not cut the mustard, but we can’t help ourselves!) Every shift is a new adventure filled with teamwork, laughter, and the joy of serving craveable food. With flexible schedules, weekly pay, and growth opportunities that can lead you to six figures, Whataburger is where it’s at!Rewards You’ll Enjoy*:<ul><li>Competitive Weekly Pay</li><li>Flexible Schedules</li><li>Scholarship Program</li><li>Paid Time Off</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Discounted Meals</li><li>Sky’s-the-limit Career Growth</li><li>A Clear Path to a six-figure income (our Operating Partners can earn six figures!)</li><li>Medical, Dental and Vision Benefits</li><li>Short-term and Long-term Disability Benefits</li><li>Retirement Celebration Program</li><li>Day, Night/Evening &amp; Overnight Shifts Available</li><li>Awards and recognition for all you do</li><li>And more</li></ul>QUALIFICATIONS:<ul><li>At least 18 years old</li><li>1+ years of restaurant, retail or hospitality leadership experience</li><li>High school diploma/GED or equivalent work experience, or is attending school</li><li>Enjoy working in a team environment to help make everyone’s day a little bit better</li></ul>Whataburger isn’t just a fast-food burger chain. We’re a family partnering with great organizations to help support the development of future leaders and entrepreneurs. We’re proud partners of the National Federation of State High School Associations which supports extracurricular programs nationwide. We work directly with RecruitMilitary as a Military-Friendly Employer encouraging Veterans, Transitioning Service Members, and Military Spouses to apply. We also draw from a diverse talent pool, through partnerships with Universities, InHerSight and the Hispanic/Latino Professionals Association (HLPA). From retirees and teens working part-time to entry-level careers to experienced professionals ready to work full time, we’re just a click away from serving up a good day!What are you waiting for? Apply now and get hired tomorrow!Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>. E-Verify is a registered trademark of the U.S. Department of Homeland Security.*Eligibility rules may apply501 E Six Fork Rd Raleigh NC 27609

Restaurant Team Leader - Unit 1628 Raleigh, NC

Description:
CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Facilities Maintenance Technician will be responsible for providing hands-on support to Civic’s various building infrastructure, including corporate buildings and Credit Union branches. This individual will work under the Facilities team to diagnose, troubleshoot, and provide maintenance to building mechanical, plumbing, and electrical. The Facilities Maintenance Technician will also work collaboratively with the Facilities team to ensure Civic buildings are operating smoothly, identify areas for building maintenance improvement, and provide support to staff members regarding various facilities requests.&nbsp; NORMAL DAY-TO-DAY WORK<ol><li>&nbsp;Provide support in facilities management methodology and practices including site maintenance, physical security, health and safety, space planning, environmental stability and other work environment priorities.</li><li>&nbsp;Create and track work requests in an automated database. Collect and quantify detailed facility information at each location, identify and self-perform replacement and repair actions and support vendor preventative and corrective maintenance of building equipment.</li><li>&nbsp;Collect and support staff/tenant inquiries in an expeditions manner, enforce and update building standards as outlined at each respective facility, identify facility and control system deficiencies and recommend upgrades to enhance equipment reliability, overall safety and security of the Credit Union.</li><li>&nbsp;Perform basic repairs of plumbing and electrical equipment and performance associated preventive maintenance.</li><li>&nbsp;Support daily facilities operations, maintenance and repair actions on equipment, systems and grounds throughout our facilities.&nbsp;</li><li>Work with tenants for routine and non-routine support of common facilities related matters.</li><li>Assist with onboarding new staff in relationship to space planning and coordinate with HR and Technology on any special requirements.</li><li>&nbsp;Conduct periodic building inspections under the direction of Facilities management for condition, health, safety and security deficiencies utilizing designated checklists.</li><li>&nbsp;Coordinate the Credit Union’s vehicle fleet operations, including assessing fleet updates, maintenance and replacement needs.</li><li>&nbsp;Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.1. Minimum 1-3 years’ experience in Facilities Management, BMS, Fire systems, and supporting various facilities related areas.2. Must possess the knowledge and demonstrate the basic building maintenance skills such as, but not limited to replacing switches and receptacles, lighting repairs, repairing plumbing and drain fixtures, basic knowledge of building automation systems, and install and repair basic door hardware (e.g., locksets, closures and cylinders). Be proficient with the use of LOTO and NFPA 70-3. (Arc flash hazard). Familiar with Occupation and Safety and Health Administration (OSHA) regulations4. Must be able to be on-call as needed, 24/7, on a rotating basis.5. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc6. Ability to lift a minimum of 25 lbs. (file boxes, computer).7. Travel required on occasion. Here are a few qualities we’d LIKE for you to have to make you more suited for this position.1. BA/BS in business, project management, engineering or construction management or related field.2. Familiarity with the building project management and construction.3. OSHA 30 certified.4. Certified Maintenance Reliability Professional, and/or Energy Professional designation.&nbsp; CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI278499893

Local Government Federal Credit Union

Facilities Maintenance Technician

Description:
 OUR CULTURE&nbsp;Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThis Member Experience Workforce Manager will be responsible for leading workforce planning and management strategies to ensure optimal resource allocation and achievement of the contact center’s service level targets. This role will oversee call volume forecasting, schedule development, real-time adherence monitoring, and performance analysis to optimize workforce productivity. This individual will demonstrate a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment. NORMAL DAY-TO-DAY WORK<ol><li>Develops accurate forecasts of call volume, staffing needs, and workload distribution using historical data, seasonal trends, and business drivers.</li><li>Designs and implements staffing and workforce management models, including capacity plans and long-term staffing strategies to ensure service level goals are met.</li><li>Manages intraday staffing levels to ensure adherence to schedules, adjusting in real time to changes in call volume, absenteeism, or service disruptions.</li><li>Monitors key workforce metrics (ASA, AHT, occupancy, shrinkage, adherence) to maintain performance targets.</li><li>Generates and distributes regular workforce reports (forecast accuracy, schedule adherence, shrinkage, service level, etc.) to leadership.</li><li>Administers workforce management (WFM) systems and ensures accurate data integration from ACD/CRM platforms.</li><li>Continuously evaluates and enhances workforce management technology to improve efficiency and provides actionable insights from performance data to drive operational improvements.</li><li>Leads initiatives to improve scheduling flexibility, agent engagement, and retention through innovative workforce strategies.</li><li>Serves as the subject matter expert on workforce management for the contact center.</li><li>Proactively manages operational challenges, including spikes in call volume or unplanned staff absences, by implementing timely and effective resource allocation strategies.&nbsp;</li><li>Provides data-driven recommendations for staffing adjustments and process enhancements to improve team performance and operational efficiency.</li><li>Partners with operations teams to align workforce strategies with business goals.</li><li>Trains and mentors team members on workforce management tools and best practices.</li><li>Takes ownership of actions, decisions, and results; openly accepts feedback and demonstrates both the willingness and ability to improve.</li><li>Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 7 – 9 years of call center experience, including 1-3 years of managerial experience.</li><li>Experience working with Genesys Cloud CX workforce management software.</li><li>Proven ability to analyze performance data and implement effective workforce solutions.</li><li>Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full-Time Equivalent).</li><li>Excellent problem-solving skills and the ability to make decisions under pressure.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Travel required sometimes.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Experience in financial services or credit unions.</li><li>Proven ability to thrive in a fast-paced, dynamic environment with a strong track record of adaptability and responsiveness to changing priorities.</li><li>Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.</li><li>Exceptional communication skills for presenting insights and recommendations to stakeholders.</li><li>Understanding of regulatory compliance and customer service excellence.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: &nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> 

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82 Full Time Jobs in Wake Forest, NC 27587, USA