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<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Primary CareAll Locations: 225 Sumner Street - Lewis MallPosition Summary: Full-time nurse practitioner position available immediately to provide primary care services to frail participants of the Neighborhood PACE of East Boston program. Neighborhood PACE is a founding member of the national PACE program (Program of All-Inclusive Care for the Elderly), now in operation for 34 years. Candidate will serve as an independent primary care provider (PCP) for a panel of PACE participants in multiple geriatric settings, including home care, nursing homes and a day center. Care in all settings is provided in concert with an interdisciplinary care team of health professionals in a progressive health care organization. Strong preference for a candidate with significant experience as a practitioner for frail adults. Candidates with Adult or Family Medicine certification will be considered. Competitive salary with excellent benefits.Essential Duties &amp; Responsibilities:<ul><li>Obtains comprehensive and problem focused health history</li><li>Performs a comprehensive and problem focused physical exam</li><li>Orders and interprets screening and diagnostic tests</li><li>Demonstrates critical thinking and diagnostic reasoning skills in clinical decision making.</li><li>Communicates with patients re: clinical findings</li><li>Initiates appropriate and timely consultations (NP, PA &amp; MD)</li></ul><ul><li>Qualifications and Requirements:<ul><li>MA License as NP</li><li>BLS, ACLS, PALS Certification, as required by department</li><li>1 year relevant experience preferably in a community health setting</li></ul></li></ul>

NP, PCP PACE

<h3>Job Description:</h3>Director, Mobile ArchitectureHiring for multiple positions and experiences ranges, placement is based on your background.At Fidelity Enterprise Architecture (FEA), we are seeking an experienced Mobile Architect.What you will be responsible forAt Fidelity, we have many types of customers we serve from retail brokerage, employers (401k providers), other financial institutions, and many more. With that comes many different apps that Fidelity provides, currently 12 distinct apps. These apps are owned by a variety of different business units. We have recently embarked on a journey to unify our mobile app architecture and share experiences cross apps. The challenge starts as we have a different variety of app architectures from fully native, hybrid/native, and full hybrid apps. The tech stacks range vastly in these.This role will be a very hands-on role driving the overall technical experience architecture of our foundational mobile platform. This position will be directly responsible for driving the vision and strategy of how to build foundational reusable experiences and libraries that can be consumed by hybrid and native apps. Your work will be essential to Fidelity's mobile strategy on delivering industry leading mobile apps!We are looking for someone that can dream up and help guide our engineering and product organizations to deliver this new platform! You will collaboratively work across other product areas and multiple business units influencing to ensure the new mobile platform can be shared and consumed with all parts of the company.The Expertise we’re looking for…The following is a selection of skills (but not a hard list of requirements) that will help you thrive in this role:<ul><li>Experienced in engineering mobile applications end to end, with a focus on customer experience, scale, security, and performance</li><li>Experienced in defining architecture for mobile applications and SDKs</li><li>Ability to break down user interfaces and other parts into smaller reusable pieces</li><li>Proficient in designing APIs for mobile and web apps</li><li>Experience with enterprise API implementation, using REST and GraphQL [federation]</li><li>8+ years of professional experience developing publicly available iOS or Android apps using Kotlin, Android Studio, Swift, Xcode.</li><li>Have deep knowledge of mobile landscape, architectures, trends and emerging technologies used in creating performant and resilient iOS/Android Apps.</li><li>Experience with a hybrid framework such as Ionic Portals</li><li>Experience presenting technical solutions to leadership</li><li>Excellent coding skill and ability to deeply understand and champion new coding patterns and techniques</li></ul>What to expect?An initial conversation with the assigned Technical Recruiter for overall job expectations and employment requirements. Then you will have a conversation with one of the Architecture Leads operating in the Fidelity Enterprise Architecture group. After that, 3-part multi-panel interview where you should expect to discuss questions and scenarios around end-to-end architectural solutioning, technical background, and leadership topics with a group of your potential future peers.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity Investments

Director, Architecture

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.Duties and Responsibilities: <ul><li>Acts as a mentor to new and existing registration staff.&nbsp;</li><li>Works with supervisor to orient and train new staff to department policies, procedures and workflow.</li><li>Schedules appointments for all patients as requested by the patient or provider.</li><li>Sets up the recalls for returning patients as instructed by the provider</li><li>Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.</li><li>Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team</li><li>Manages all incoming and outgoing in basket messages</li><li>Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team</li><li>Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.</li><li>Utilizes Dental/Optical software according to the department</li><li>Verify insurance in advance and same day.</li></ul>Skills/Abilities <ul><li>Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.</li><li>Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal</li><li>Demonstrate flexibility while being able to multi task and in a fast-paced environment.</li></ul>Experience <ul><li>At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.</li></ul>Education <ul><li>High School Diploma or G.E.D. required</li><li>Bilingual skills required (spanish/english)</li><li>Maintain annual CAC certification</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range$19.55 up to $29.33 based on experience NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

Coordinator, Patient Access

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: Emergency DepartmentAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: The Registered Nurse assumes a leadership role in the Emergency Department. This includes triaging patients to the appropriate level in a timely fashion, providing nursing care to patients of all ages, directing the general patient flow through the department, and taking appropriate steps in following up lab and x-ray results. The nurse is responsible for timely and accurate documentation of his/her nursing care in accordance with policy and procedures. The nurse is also responsible for collaboration with other members in a multi-disciplinary team.Essential Duties &amp; Responsibilities:<ul><li>Assess the health status of individuals and detect changes in order to take necessary actions.</li><li>Documents all care information concisely, accurately and completely in a timely manner. Documentation to also include (pain assessment/re-assessment, medication administration and patient ED course).</li><li>Triages patients and assigns accurate acuity based on standards of care and department policy.</li><li>Assumes responsibility for direct patient care and prepares patients for exams.</li><li>Safely and effectively administers medications, tests and treatments as ordered.</li><li>Reports adverse reactions to medications and/or treatments in accordance with department policy.</li><li>Takes a proactive role assisting with patient discharge, hospital transfers and arranging outpatient testing.</li><li>Initiates patient education plan, as prescribed by physician.Teaches and educates patients and care givers how to manage illness/injury and home care needs.</li><li>Recognizes the unique safety needs of elderly and pediatric patients ensuring they receive assistance as needed.</li><li>Follows established departmental policies and procedures for environmental safety and infection control.</li></ul>Qualifications and Requirements:<ul><li>Graduation from an accredited nursing program required.</li><li>Bachelor of Science in Nursing strongly preferred.</li><li>MA RN License required.</li><li>Current ACLS and PALS Certification required.</li><li>Minimum of one year RN critical care experience or three years experience in Med/Surg or Emergency.</li></ul>Starting at $50.00 per hour, and up to $70.00 per hour based on experience.

RN, ED

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Community CareAll Locations: 155 Addison StreetPosition Summary: Provides NeighborHealth PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE Center, on occasion and as neededDuties and Responsibilities:<ul><li>Consistently monitors participant ADL/IADL care plans and follows plan of care as stated, Documents care provided on participant flow sheets.</li><li>Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.</li><li>Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.</li><li>Accompanies participants to appointments as assigned.</li><li>Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.</li></ul>Schedule including every other weekend with holiday rotation

Health Aide

<h3>Job Description:</h3>Senior Manager - Product Delivery Analysis | Fidelity Digital AssetsFidelity Digital Assets (FDA) is dedicated to building products and services that help customers adopt digital assets and innovate within the increasingly digital world of finance. Fidelity Investments began researching blockchain technology and digital assets solutions in 2014, where years of research and development have provided us with the deep expertise necessary to build the future of finance. As a Senior Manager - Product Delivery Analysis on the FDA Product Delivery team you would have the opportunity to directly contribute towards this future.The RoleThis role blends a deep level of expertise for delivering product solutions with a passion for developing and leading people. In our agile structure, you will function both independently and as a manager of Product Delivery Analysts. Your contributions will enable your team to develop in their area of expertise and ensure alignment on the work they perform in squads. You will also partner with the Chapter Leader to analyze and deliver product enhancements, manage squad alignment, enhance, and share analysis best practices, and lead Chapter efforts.The Analysts in our Chapter play a critical role in requirements elicitation, user story documentation, test case management, and product deployment. They collaborate closely with team members in operations, client service, business development, risk, compliance, legal and technology areas.This role requires a dedicated, curious, and passionate individual who can:<ul><li>Lead a team of analysts that bridge the gap between technology and business to build, test, and deliver trusted solutions for our internal teams and customers</li><li>Attract, develop, and retain a strong team of analysts that support Squads and Squad Leaders</li><li>Create documentation including current/future state diagrams, process flows, business requirements, test cases and issue tracking</li><li>Share constructive feedback for future process and product improvements</li><li>Act as a role model and promote Fidelity leadership behaviors to create an innovative and agile culture</li><li>Support and coach members of our team to enable them to deliver more value in their squads</li><li>Lead team members to clearly and completely define the scope of problems, in terms of business and/or system requirements and processes.</li><li>Evaluate the design of existing and in-development systems to assess their functionality, dependability, and maintainability</li><li>Produce and/or maintain system feature design documentation and user training and materials</li><li>Implement product delivery process efficiencies and best practices</li></ul>The Expertise and Skills You Bring<ul><li>Bachelor’s degree preferred</li><li>7+ years of overall experience spanning across Business/System Analysis, Project/Program Management, and People Leadership</li><li>Demonstrated expertise with leading, influencing, and motivating colleagues with and/or without formal authority. Committed and inspirational people leader excited about mentoring and developing your team.</li><li>Experience with systems development methodologies and formal documentation processes.</li><li>Expertise in analyzing end-to-end processes, utilizing tools and techniques for data presentation and analysis, including REST API technologies, SQL, JSON, and Postman/Insomnia.</li><li>Analytical mindset capable of assessing the magnitude and impact of work at a granular level, down to individual user stories.</li><li>Data-driven approach to decision-making, with the ability to measure, collect, and leverage data effectively while balancing intuition.</li><li>Strong written and verbal communication skills, with the technical acumen to drive outcomes and influence stakeholders effectively.</li><li>Ability to navigate ambiguity with flexibility and adaptability.</li><li>Willingness to dive in and understand code for analysis and support purposes</li><li>Able to understand the technology and software architecture of an application</li></ul>The TeamThe FDA Product Delivery team is central to enhancing and delivering platform capabilities that serve FDA Institutional clients and platform consumers to offer Digital Asset products to their customers. Members of our team are highly dynamic, team-oriented and partner with each other, business partners, and their squads. We lead by example, seek to continuously improve, deliver creative solutions that solve complex challenges and/or advance the business, and seek to increase the value we provide through our product delivery practice.#cryptojobs<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Manager - Product Delivery Analysis | Fidelity Digital Assets

<h3>Job Description:</h3>About the RoleWe are seeking a highly motivated and experienced Technical Product Manager to lead the development of a cutting-edge quantitative portfolio risk platform from the ground up. This is a unique opportunity to build a greenfield system that will be instrumental in our firm's risk management and investment decision-making processes. As the Product Manager, you will be the driving force behind the platform's vision, strategy, and execution, working closely with a team of talented engineers, quant developers, and risk management professionals.Responsibilities:<ul><li>Vision and Strategy: Define and champion the product vision, strategy, and roadmap for the quantitative portfolio risk platform, ensuring alignment with the firm's overall risk management goals and investment strategies.</li><li>Stakeholder Management: Collaborate effectively with key stakeholders across the firm, including portfolio managers, risk managers, quant researchers, engineers, and senior management, to understand their needs and manage their expectations.</li><li>Product Design &amp; Development: Lead the end-to-end product development lifecycle, from ideation and requirements gathering to design, development, testing, and launch. Translate complex business requirements into detailed technical specifications and user stories for the development team.</li><li>Technical Acumen: Possess a strong technical understanding of quantitative risk models, data architectures, and software development methodologies. Contribute to technical design decisions and evaluate trade-offs, ensuring the platform is scalable, performant, and meets the evolving needs of users.</li><li>Prioritization &amp; Execution: Prioritize and manage the product backlog, balancing long-term strategic enhancements with tactical enhancements required by the business. Ensure timely delivery of features and functionality while maintaining a high level of quality.</li><li>Communication &amp; Collaboration: Facilitate communication and collaboration between technical and non-technical teams. Effectively communicate product updates, roadblocks, and successes to stakeholders at all levels of the organization.</li><li>Platform Adoption: Drive the adoption of the platform across the firm. Develop training materials, conduct user onboarding sessions, and provide ongoing support to ensure users can effectively leverage the platform's capabilities.</li></ul>Qualifications:<ul><li>Bachelor's degree in Computer Science, Engineering, Finance, or a related quantitative field.</li><li>5+ years of experience in product management, ideally within the financial services industry.</li><li>Proven track record of successfully building and launching complex analytics platforms, preferably in the risk management domain.</li><li>Deep understanding of quantitative risk models, including but not limited to VaR, stress testing, and scenario analysis.</li><li>Excellent communication, interpersonal, and stakeholder management skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to thrive in a fast-paced, dynamic environment.</li></ul>Preferred Qualifications:<ul><li>Master's degree or PhD in a quantitative field.</li><li>Experience with cloud computing platforms (e.g., AWS, Azure, GCP).</li><li>Familiarity with agile development methodologies.</li></ul>The base salary range for this position is $126,000-$212,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Data Analytics and Insights

Technical Product Manager

<h3>Job Description:</h3>Engagement Lead, Fidelity Consulting The Role As Engagement Lead, you lead the day-to-day management of strategy projects critical to Fidelity Businesses. Our projects aim to solve Fidelity’s most critical business issues, and your role is highly valued by business leaders to drive critical thinking of strategic initiatives forward. The project management and business partner relationship support that you provide to the team and our internal clients helps craft the future of Fidelity’s businesses. These projects are typically staffed with three to six associates over a four to six-month timeframe. Your role is to help scope the project, lead and manage workstreams, develop your team, and partner with senior Fidelity business leaders to drive successful outcomes. The Expertise &amp; Skills you bring <ul><li>You hold an MBA.</li><li>The position requires significant management consulting, strategy, or similar experience with at least one year in the project manager role, preferably with a premier consulting firm or in a strategy group.</li><li>You have 7-10 years of work experience, including pre-MBA experience; consulting, strategy or financial services industry experience is a plus.</li><li>Demonstrated interest or experience in the financial services industry, particularly in the intermediary and institutional space.</li><li>You must have outstanding analytical, communication, conceptual thinking, project management and problem-solving capabilities.</li><li>You have both the flexibility and the skill to lead and contribute to teams.</li><li>Experience with project and team management, specifically including strategy development, evaluation of new products and services, and business transformation</li><li>Understanding and knowledge of the financial intermediary and institutional industry, including but not limited to, industry dynamics, client needs, emerging trends, new products or solutions, and competitive landscape</li><li>Understanding of key intermediary and institutional activities including but not limited to investment sales, capital markets, advisor solutions and go-to-market strategies.</li><li>Ability to synthesize analysis and research into strategic insights and practical recommendations, including strategic analysis, financial analysis, operational analysis, and primary/secondary research</li><li>Capable of influencing middle to senior management through both personal interactions as well as the creation and delivery of presentations</li><li>Ability to assess risk and operationalize findings - turning research into actions</li><li>Proficient in quantifying challenges and requirements related to execution</li><li>Driver of decisions in complex environments with multiple partners</li><li>Skilled in building relationships with peers and executives in a variety of capacities</li><li>A desire to work with people development and mentoring</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamFidelity Consulting (“FC”) consists of ~100 top talent strategy consultants who work across the Fidelity enterprise to inspire, identify, and define new paths for Fidelity’s future. Fidelity Consulting addresses strategic challenges and opportunities with thoughtful, rigorous, and provocative points of view by attracting diverse top talent and developing them into Fidelity’s future leaders. We deliver value in a variety of ways, from leading small group projects focused on growth and innovation, to consulting on enterprise-wide initiatives. As a part of the FC team, you will gain exposure to a wide variety of strategic business challenges – preparing you for increasing leadership roles and advancing your career.<h3>Certifications:</h3><h3>Category:</h3>ConsultingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Engagement Lead, Fidelity Consulting

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Mental Health Addiction ServicesAll Locations: 1601 Washington StreetPosition Summary: Under the direction of the Chief Behavioral Health Officer, the Administrative Director is an agent of change who oversees the overall clinical quality and operations for the Department of Behavioral Health our South End location, which includes the Integrated Behavioral health, Outpatient therapy, School-based services, specialty, and Telehealth delivered to ages 6+ at all practice locations. The Administrative Director has direct supervisory oversight of NeighborHealth’s South End Behavioral Health services and for the Center of Excellence training team, including the Program Director. This role focuses on enhancing service delivery, workforce development, quality improvement, positive culture, and regulatory compliance. This role involves identifying business development opportunities, providing leadership to clinical and administrative teams, managing budgets, and fostering partnerships with community organizations to improve patient care and access to services.1.Develop and implement strategic plans to enhance service delivery and patient outcomes.2.Assist in implementing and evaluating medical standards, updating protocols, policies, procedures, and patient education materials in collaboration with the Medical Director(s).3.Facilitates in collaboration with the BH Leadership Team EPIC support, training and assistance to BH team and functions as the liaison to the IT Epic training team as indicated.4.In collaboration with the BH Medical Director, designs and implements the BHC and Psychiatric provider orientation and training program for both sites.5.Actively participates in emergency management, regulatory compliance and patient safety programs as a content expert along with other BH leaders for behavioral health-related issues.6.As a member of the BH Project Team works closely with the BH Leadership team and project managers to design, formally request, implement and execute each in project with a high degree of integrity and efficiency.17.Specific to NeighborHealth South End BH, coordinates BH system of care design in collaboration with multidisciplinary departments to ensure clinical delivery of services remains relevant and useful to the patient population served, including school-based services, IBH, Specialty, and all other clinical programs assigned.18.Provides programmatic management and oversight of access and utilization data to the entire integrated Care Team while holding teams accountable for performance outcomes.19.&nbsp;Oversees the development, implementation and sustainability of a Youth Behavioral Health service line, including prevention, intervention, and wrap around services.10.Assists in BH Department fiscal management: participation in the preparation and monitoring of the departmental budget; BHC productivity/utilization review, and documentation/coding/billing practices and improvements.11.Provides high quality clinical supervision to assigned BHCs and students.12.With the BH leadership team members shares on-call responsibilities and provides clinical consultation to BHCs on call as well as to medical colleagues in the management of psychiatric emergencies, urgent clinical matters and highly complex patients.13.Responds to, addresses and resolves, as indicated patient and provider complaints in a timely manner, seeking support and consultation as needed.14.Meets the clinical requirements as delineated in the BHC job description and develops and maintains a practice at an agreed upon percentage of FTE which is subject to modification up or down depending on the evolving demands of the role.15.Identify and pursue business development opportunities to expand services and enhance market presence.16.Build and maintain partnerships with community organizations, healthcare providers, and stakeholders to promote collaboration and resource sharing.17.Provide strong leadership and supervision to clinical and administrative teams, fostering a collaborative environment by driving high performing and high positive teamwork. &nbsp;18.Adheres to all NeighborHealth and departmental policies and procedures.19.Mentors and develops staff to enhance professional growth and improve team performance. Holds team members accountable for underperformance in accordance to NeighborHealth’s policies and procedures.20.Participates in required departmental activities and meetings. Collaborate with clinical teams to integrate services and improve care coordination.21.Lead initiatives for quality improvement and performance metrics.22.Conduct audits and investigations, prepare reports, and implement corrective action plans as needed.23.Performs other related duties as agreed upon and required.Other Duties &amp; ResponsibilitiesOrganizational Competencies1.Reads, understands, and complies with all Organizational, local, State, and Federal policies and procedures and all laws related to position responsibilities and employment at NeighborHealth;2.Upholds procedures and systems to safeguard the confidentiality of&nbsp;all patient and employee information.&nbsp;3.Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.4.Leads with “grace under pressure” and models “Patients First” approach to healthcare administration.5.Is solution-focused and a problem solver.EDUCATION: Master’s or Doctoral Degree in the Mental Health field. Independent licensure required (LP, LICSW, LMHC, LMFT).EXPERIENCE: Minimum of 5 years' experience working in behavioral healthcare settings. 5 years of progressive management experience with a track record of leading high performing, highly impactful, highly positive teams.SKILLS/ABILITIES:<ul><li>Excellent communication skills and ability to hold teams accountable.</li><li>Agent of change and healthcare innovation.</li><li>Strong organizational and time management skills.</li><li>Proven Ability to prioritize and manage multiple projects and tasks.</li><li>Excellent oral and written communication skills.</li><li>Analytical skills necessary for the gathering and analyzing of data and reports, and to identify trends/issues.</li><li>Comfortable with the pace of primary and emergency care, within an interdisciplinary team.</li><li>Awareness of and demonstrated commitment to the delivery of culturally competent care.</li><li>Proven customer service skills.</li></ul>This position requires onsite presence with hybrid flexibility, as determined by supervisor.

Administrative Director for Behavioral Health-South End

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Recovery ServicesAll Locations: 1601 Washington Street, 79 Paris StreetPosition Summary: Join our vibrant team with NeighborHealth’s Recovery Services programs in the South End and East Boston! This unique role blends backup medical assistance and administrative support with the exciting opportunity to lead support staff and coordinate special projects and activities for the Recovery Services programs and our patients. You'll be part of a mission-driven organization dedicated to promoting and sustaining healthy communities through a compassionate, harm reduction model. This role involves working directly with individuals on their journey through or towards recovery from substance use, celebrating their strengths and milestones, and providing caring support. It's perfect for someone who loves variety, thrives in a team environment, and is passionate about making a positive impact on the lives of others.RESPONSIBILITIES:<ul><li>Balance compassionate tasks. You'll have dedicated time slots to shine as a leader, seamlessly balancing roles as a medical assistant and administrative support, all while coordinating impactful projects that directly benefit our patients and enhance their care experience.</li><li>Collaborate with other medical assistants at our Recovery Services sites to ensure smooth daily operations, including schedule management and daily prep.</li><li>Will provide backup MA coverage during call outs/vacations and general oversite for MA’s at both Recovery Services clinics.</li><li>Help us break down barriers to treatment and make healthcare more accessible for everyone!</li><li>Prepare and organize materials for our weekly team rounds/case review – your chance to shine!</li><li>Assist with coordinating and scheduling our meetings and trainings, ensuring these key events run smoothly and contribute to our team's success.</li><li>Manage patients' monthly injectable medication care, including scheduling, prior authorizations, and coordination with pharmacies/insurance companies.</li><li>Interface with specialty pharmacies regarding medication delivery, storage, and refills.</li><li>Provide problem-solving support for patients and external partners, including insurance companies and pharmacies.</li><li>Opportunity to get involved in grant applications, activities, and tracking/reporting grant progress and quarterly data.</li><li>Oversee the ordering of supplies and patient education materials.</li><li>Maintain and organize records, including patient logs, tracking logs, data review, and report creation.</li><li>Implement program/health center policies, BSAS guidelines, and other patient materials.</li><li>Collaborate with quality improvement teams to meet quality indicators.</li><li>Assist in policy and regulation compliance and workflow development.</li></ul><ul><li>Many learning and training opportunities available when you are part of our passionate team. Learn about harm reduction and various treatment options with us!</li><li>Maintain a professional, courteous, and positive manner with all contacts.</li><li>Greet patients with respect and courtesy, both in person and on the phone.</li><li>Work collaboratively with co-workers to achieve common goals, share knowledge and expertise, and offer assistance as needed.</li></ul>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. &nbsp;This is not a comprehensive listing of all responsibilities and duties which may be assigned by the Supervisor.EDUCATION:- High School Diploma or G.E.D.- Graduation from a Certified Medical Assistant Program- BCLS certification (per department policy).- Bilingual skills preferred.EXPERIENCE: Two years as a Medical Assistant, with six months at East Boston Neighborhood Health Center.SKILLS/ABILITIES: Meets medical assistant skill level with addition of demonstrated leadership ability.Travel: This role will require some backup coverage and support to both locations of the Recovery Services Program in the South End and East Boston.

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