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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Overview:The Director of Enterprise Skills Strategy &amp; Learning Platforms will be responsible for shaping and executing the organization’s enterprise-wide skills strategy and support the strategic deployment of learning platforms and technologies that support continuous development, personalized learning, and internal mobility. This leader will play a pivotal role in aligning skills development with business strategy, enabling future-ready talent, and scaling innovative learning experiences. Key Responsibilities:<ul><li>Develop and lead a comprehensive, future-focused skills strategy aligned to organizational goals and workforce transformation.</li><li>Partner with business leaders and other key stakeholders (i.e., workforce planning) to identify critical current and future skills.</li><li>Design and implement a skills framework to guide colleague development and support platform functionality. </li><li>Serve as lead for the Oracle Learning implementation, mapping Leadership &amp; Functional Learning’s team strategic focus to functionality and drive change management, collaboration and engagement with key stakeholders. </li><li>Manage external partner relationships; work closely with vendor partners to design targeted awareness and learning strategies based on insightsDrive strategies to enable access to learning and development for all employees. Serve as a thought leader and change agent, promoting colleague learning and a skills-first mindset across the organization.</li><li>Measure ongoing effectiveness and impact of learning platforms, drive decision-making based on ROI. </li><li>Conduct ongoing research on external best practices and recommend strategies for continuous improvement. Develop forward looking practices. </li><li>Partner with Risk, Privacy and Compliance teams to ensure strong governance and risk controls in place</li></ul>Minimum Qualifications:<ul><li>Demonstrated experience in learning &amp; development, workforce strategy, or talent management.</li><li>Experience in developing learning strategy, platform deployment, and/or skills-based workforce initiatives.</li><li>Strong knowledge of skills frameworks, L&amp;D technologies, and talent development methodologies.</li><li>Excellent stakeholder management and cross-functional leadership skills.</li><li>Strong written and verbal communication to wide audiences and ability to influence outcomes.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Director, Skills Strategy and Learning Platforms

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technology Risk and Information Security Customer Success team is seeking a Product Owner to collaborate with business leaders and partners to craft the product vision, drive the Product Roadmap, prioritizing the development team’s sprint backlog, participate actively in all phases of the iteration process, and are responsible for product decisions, release planning and leading designers and engineers to deliver user experiences, operational processes, and supporting technology assets.A successful candidate will have:<ul><li>Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment</li><li>A good balance of technical knowledge and business acumen with a proven track record of driving platform innovation and business metrics with a customer-first mindset.</li><li>An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles</li><li>Proven track record of driving results in a fast-paced environment with a customer-first mindset</li><li>A background in working with Big Data Analytics and Information Security is a plus</li></ul>The product of great thinking.As a key link in the product development process no two days here will be the same, but there are some things you can count on doing:&nbsp;<ul><li>Work with customers, key stakeholders, and partners to define a product vision and roadmap</li><li>Understand and apply new trends and competitive best practices into product roadmap and requirements</li><li>Support development of appropriate tracking and reporting to determine product performance</li><li>Work closely with the design and technology teams to develop, test and deliver defined capabilities</li><li>Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria&nbsp;</li></ul> Are you ready to be at the center of it all?<ul><li>2+ years of experience in Product Management</li><li>Proven track record in defining winning product constructs and delivering a product vision and roadmap</li><li>Experience with rapid and iterative software development methodologies</li><li>Bachelor’s Degree in related field required; advanced degree preferred</li><li>Knowledge of reporting/analytical applications</li></ul>GuardianSalary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-CyberOps & Assurance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.The&nbsp;Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?This role will support multiple Vice Presidents in the Enterprise Control Management team, as well as team office needs.Responsibilities Include:<ul><li>Responsible for calendar management on a daily, weekly and monthly basis</li><li>Managing general follow-ups and generating reminders to effectively meet deadlines and commitments</li><li>Management of IDs, Access, Payroll, monthly expense reports in line with policy</li><li>Manage logistics of meeting administration (in-person, telepresence and WebEx)</li><li>Procuring laptops, office supplies, office space, etc. and managing the procurement process including researching and approving invoices, and researching standard accounting errors</li><li>Time keeping and submission for the team and managing ad-hoc team requests</li><li>Work closely with the other executive assistants on office operations</li><li>Maintain headcount reporting, organizational charts, department Distribution List</li><li>Manage domestic and foreign travel arrangements including air, hotel, car transfers and meeting agendas</li><li>Ensuring timely preparation and processing of expense reports and invoices; review expenses submitted to leader for approval and highlight any out of policy spend</li><li>Communicate effectively with all team members and key partners of all levels including the ability to manage the brand of the team and meticulous attention to detail</li><li>Managing office supplies, equipment and other supply requests</li><li>Manage various accounting functions including expense management, resource reallocations, and telephonic issues</li><li>Coordinate facilities management responsibilities</li><li>Follow up with team on training, and other requirements and deadlines</li><li>Assistance with special projects and initiatives as requested</li><li>Ideal candidate should be eager to learn about the function and willing to take on new assignments related to the teams being supported</li></ul>Qualifications<ul><li>Ideal candidate should have 3+years of previous experience as an Executive Assistant to a senior leader and familiar with office management and technologies</li><li>Experience exercising discretion and confidentiality with sensitive information</li><li>Motivated, proactive team player with strong initiative, organizational, administrative and interpersonal skills</li><li>Strong attention to detail with emphasis on accuracy, quality, timeliness, follow through and sense of urgency in executing</li><li>Must work well under pressure without losing composure and professionalism</li><li>Excellent verbal and written communication skills (via phone, email and in-person)</li><li>High level of proficiency using MS Office including Word, Excel and PowerPoint, as well as internal AXP (or related) tools and systems – phone functions, MS Outlook, Ariba, Concur and Payroll</li><li>Should have knowledge of AXP policies and office procedures</li><li>Excellent time management and organizational skills with a strong focus on accuracy and attention to detail, ability to work flexibly, sometimes under pressure</li><li>Proven ability to manage multiple priorities, work independently, work within deadlines in a fast-paced, dynamic environment and execute across multiple initiatives/tasks</li><li>Ability to interact effectively and diplomatically with executives and Executive Assistants across the organization</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Executive Administrative Assistant - Enterprise Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Most of our software development focuses on delivery new features while optimizing existing systems, building infrastructure, and eliminating work through automation. As part of the SRE team, you’ll have the opportunity to manage the complex challenges at scale which are unique to American Express, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of diversity, intellectual curiosity, problem solving, and willingness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big and try new things in a blame-less environment. We promote self-direction to work on relevant projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every single day. Today, creative ideas, insight and new points of view are at the core of how we craft a more powerful, personal and fulfilling experience for all our customers. Member of a Site Reliability Engineering team reporting to a Senior Engineer, Senior Engineering Manager or Engineering Director. We are looking for someone who is passionate about good design and excellent code; someone who can find solutions to hard technical and functional challenges and can work well within and across teams.Responsibilities:<ul><li>Serve as a member of an agile development team that drives discovery, build and implementation of Non-functional requirements.</li><li>Actively participates in architecture and engineering discussions.</li><li>Participate in code reviews, ad-hoc pair programming; contribute to iterative improvement of tools, automation and practices used by team.</li><li>Provide Operational support with building platform monitoring tools/dashboards, ad hoc reports.</li><li>Build, implement and advise on recovery tooling to adhere to enterprise standards and/or frameworks.</li><li>Responsible for availability, proactive monitoring / alerting, capacity planning, performance (reducing latency and increasing efficiency) to include testing for technical platforms.</li><li>Ensure application data flows are accurate and up to date with the objective to increase the knowledge base of all support teams and drive reliability.</li><li>Facilitates the resolutions of non-application issues (3rd party upstream issues, infrastructure issues, storage, database, network, file transfer etc.)</li></ul>Qualifications:<ul><li>Experience in REST API design and implementation. Micro-Services. Event Based Architecture, Stream processing/Queue - Solace, Kafka.</li><li>Experience with Databases - Couchbase (Or a different Document DB/ NoSQL), PostgreSQL.</li><li>Familiar with developer tools like Git, Jenkins, IntelliJ IDEA, Jira, Confluence.</li><li>Have at least 5+ years of experience with Java backend (J2EE).</li><li>2+ years of experience in Reactive Programming (asynchronous programming paradigm) ideally with Vertx and RxJava.</li><li>Proven understanding of cloud technologies (eg. docker, Kubernetes, jaeger, open tracing, prometheus).</li><li>Demonstrated experience in using modern software engineering tools : git workflows, gradle, load testing tools, mock frameworks.</li><li>A BS or MS degree in Computer Science, Computer Engineering or similar discipline, or equivalent work experience</li><li>Working in an environment which includes modern web frameworks and complex transaction processing systems leveraging a broad set of technology stacks</li><li>Write clean code, perform peer code reviews and architecture reviews.</li><li>Good communication skills - able to explain concepts to product managers and business partners in ways that are relevant to them</li><li>High levels of energy, engagement, and ownership. Positive attitude is always welcome.</li><li>Curiosity to learn new technologies and code them into working prototypes</li><li>Excellent in communication, ability to learn fast &amp; adaptive.</li><li>Attention to detail with strong thought leadership and analytical abilities</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Site Reliability Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Key Responsibilities:<ul><li><ul><li>End-to-end software development, including front-end, back-end and API integration.</li><li>Work with modern front-end Javascript frameworks (such as ReactJS) to build responsive and accessible user interfaces.</li><li>Develop RESTful and/or GraphQL APIs using Springboot Java and integrate with internal and third-party services.</li><li>Collaborate with UX/UI teams to deliver seamless and intuitive user experiences.</li><li>Function as a member of a software engineering team by contributing to software builds through consistent development practices (including tooling, reusable components, and clear documentation).</li><li>Participate in code reviews, pair programming, and write unit, integration, and end-to-end tests using modern testing frameworks.</li><li>Debug and troubleshoot software components; identify, document, and remediate code defects.</li><li>Monitor application performance and implement observability best practices (e.g., logging, metrics, alerting).</li><li>Ensure compliance with enterprise security standards, data privacy regulations, and coding best practices.</li></ul></li></ul>Leadership:&nbsp;<ul><li><ul><li>Demonstrate increased self-reliance to achieve team goals.&nbsp;</li><li>Influence team members with creative changes and improvements.</li><li>Accountable to team for completing work you’re leading and work you are doing as agreed upon.&nbsp;</li><li>Accountable to team for delivery of quality work.&nbsp;</li><li>Ability to adapt to change. </li></ul></li></ul>Qualifications:<ul><li>Up to 8 years (Min 3 years) of software development experience in a professional environment such as:</li><li>Familiarity with Agile and DevOps methodologies.</li><li>Experience in Java 8/11/17/21 programming and SpringBoot is needed.</li><li>Experience in ReactJS, Javascript and UI development is a must.</li><li>Desirable to have cloud experience, especially Docker, Kubernetes .</li><li>Experience in building reactive micro services is preferable.</li><li>Experience with both relational (e.g., PostgreSQL, Oracle) and NoSQL (e.g., MongoDB, DynamoDB) databases.</li><li>Knowledge of micro-services architecture and distributed systems.</li><li>Hands-on experience with source control (Git), CI/CD tools (e.g., Jenkins, GitHub Actions), and containerization.</li><li>Experience with performance optimization, API design, and secure coding practices.</li><li>Experience working in a bank or financial institution is a plus.</li><li>Bachelor’s degree in computer science, computer science engineering, Computer Programming or related field or experience required.</li><li>Fluent in English.</li></ul>Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Software Engineer, Global Accounts Receivable

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.This position reports to the Program Director of Generative AI Enterprise Enablement. The successful candidate will act as strategic partner to both technical and non-technical teams to bring strategic platforms and projects to life. The position will have responsibility for defining platform vision, product roadmaps and driving prioritization which aligns to business objectives and targeted outcomes.&nbsp; This role will also partner with their director and other CTO Leadership to provide regular written and verbal updates to Senior Management.<h4>About the Role</h4>As a Sr Associate, Delivery Management the Chief Technology Officer Organization, you will support the delivery of strategic technology initiatives on the Generative AI Enterprise Enablement Team, reporting to the Senior Manager of Platform Delivery. You’ll work closely with cross-functional teams to help coordinate tasks, track progress, and ensure smooth onboarding and execution of new platforms. This role is ideal for someone who is eager to learn and grow in a dynamic tech environment, and that works well within a collaborative and fast-paced team. <h4>Responsibilities</h4><ul><li>Assist in planning and coordinating project activities across teams.</li><li>Ensures that all project deliverables meet or exceed quality standards and stakeholder expectations.</li><li>Help prepare regular updates on project milestones, risks, and next steps.</li><li>Schedule and document meetings to support project outcomes.</li><li>Collaborate with team members to gather requirements and communicate updates.</li><li>Conducts regular quality reviews and implementing necessary improvements to maintain high standards.</li><li>Report issues or blockers to senior team members.</li><li>Participate in project discussions and contribute to documentation.</li><li>Foster a collaborative and inclusive team environment.</li></ul><h4>Qualifications</h4><ul><li>Bachelor's degree in computer science, computer engineering, or other&nbsp;technical subject area, or equivalent work experience, is preferred.</li><li>2+ years of experience in project or program management work is preferred</li><li>Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories</li><li>Experience with Agile project management tools such as Jira or Rally a plus</li><li>Strong communication and organizational skills.</li><li>Willingness to learn, adapt, and be a thought leader</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Delivery Management; CTO Organization

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Overview:The Leadership and Functional Learning team focuses on growing great leaders and developing the critical skills that support the business strategy. The Director, Functional Learning &amp; Change Management, will lead the design and implementation of learning and change initiatives that upskill our workforce in the most critical enterprise capabilities. This role sits at the intersection of functional learning, enterprise transformation, and change management.This position requires the ability to deliver high quality work in a fast-paced dynamic environment and in close partnership with Subject Matter Expert (SME) stakeholders. Successful candidates will be strategic thought leaders, results-driven, learning agile, highly collaborative, able to coordinate across various teams and manage through complexity with an enterprise mindset.Key Responsibilities:<ul><li>Design and deliver functional learning strategies (formal, experiential, on-the-job, etc.) that support both near and long-term capability building (i.e., risk and compliance, GEN AI, change management, etc.).</li><li>Lead end-to-end change management programs to drive culture change, embed new mindsets, tools, and behaviours across teams and functions.</li><li>Partner with functional SMEs and enterprise stakeholders to consult and co-create relevant and practical learning experiences.</li><li>Partner with external vendors to design learning strategies, experiences and curriculum as needed.</li><li>Translate business need into practical learning plans tailored to target audiences.</li><li>Use metrics and feedback loops to continuously improve programs and track impact on business outcomes and colleague learning.</li><li>Develop clear and compelling narratives through verbal communication, data and Power Point presentations.</li><li>Partner with Risk, Privacy and Compliance teams to ensure strong governance and risk controls in place.</li></ul>Minimum Qualifications:<ul><li>6+ years in functional learning, change management, talent development, or organizational effectiveness.</li><li>Proven experience designing and implementing learning and change solutions that drive behavior change.</li><li>Risk and compliance and/or agile methodology experience a plus.</li><li>Strong understanding of change approaches and how to apply them in large, regulated organizations.</li><li>Strong program and project management skills across complex projects and organizations. </li><li>Ability to distill complex capabilities into accessible, action-oriented content.</li><li>&nbsp;Strong facilitation, communication, and stakeholder management skills. </li><li>Experience working in highly matrixed environments and navigating ambiguity.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director-Functional Learning & Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’s Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global Risk &amp; Compliance organization, operating within Global Financial Crimes Compliance (GFCC), provides end-to-end oversight and support of global financial crimes investigations. In partnership with broader GFCC teams, GFCSU supports the development, testing, implementation and adjudication of transaction monitoring rules, reports, and other tools to detect potential criminal activity. GFCSU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.The GFCSU’s Quality Control Review (QCR) Team performs ongoing monitoring of Anti-Money Laundering (AML) investigations performed by Global Financial Crimes Surveillance Unit and US Investigations to ensure adherence to legal and regulatory standards as well as internal procedural requirements.How will you make an impact in this role?<ul><li>Conduct quality control reviews of Financial Crime Compliance processes (AML, EDD, Screening) processes managed by the GFCSU and USIU, which includes evaluating cases after initial decision is made to ensure adherence with procedural and regulatory guidance.</li><li>Provide real time feedback to analysts if a material or non-material error is identified.</li><li>Close all cases after review is completed. This includes correcting any errors prior to submission for closure if required.&nbsp; </li><li>Assist in BAU case investigations based on business needs</li></ul>Minimum Qualifications<ul><li>Two+ years of work experience at a financial services institution, retail/commercial bank, or payment processing institution in any of the following areas: AML/BSA, financial crimes compliance, enhanced due diligence, screening/sanctions risk management, and/or operational risk</li><li>Proven analytical skills and demonstrated ability to research, assess, interpret, resolve, and remediate issues with regulatory impact</li><li>Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment</li><li>Detail-oriented with strong verbal and written communication skills</li></ul>Preferred Qualifications<ul><li>Self-motivated with an ability to learn quickly and independently</li><li>Business Self Testing (BST), Quality Control, or Quality Assurance experience is a plus</li><li>Bachelor’s Degree preferred</li><li>Ability to handle sensitive information in a confidential and professional manner</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance: Quality Control Review

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtuallyRole &amp; Responsibilities:Your duties may include but are not limited to:<ul><li>&nbsp; &nbsp; &nbsp;Deliver world-class customer service, by explaining our related benefits and responding&nbsp;to customer inquiries and&nbsp; &nbsp;concerns over the phone</li><li>&nbsp; &nbsp; &nbsp; Establish a good liaison with our client's customers while providing quotes or enrolling in various products</li><li>&nbsp; &nbsp; &nbsp; Document necessary information, such as claim details, customer’s change of details, and other pertinent information</li><li>&nbsp; &nbsp; &nbsp;Build meaningful relationships with our customers through a customer first approach, which would entail understanding&nbsp; their situation and needs, answering questions, and ensuring each customer knows American Express has their back.</li><li>&nbsp; &nbsp; Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect</li><li>&nbsp; &nbsp; &nbsp; Follow underwriting, Compliance and Regulatory requirements and corporate policies</li><li>&nbsp; &nbsp; Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all&nbsp; &nbsp;regulatory requirements</li><li>&nbsp; &nbsp; &nbsp;Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform</li><li>&nbsp; &nbsp; &nbsp; Manage other production related activities, such as complaints and escalations</li><li>&nbsp; &nbsp; &nbsp; Handle inbound calls for multiple products with no prospecting or cold calling</li><li>&nbsp; &nbsp; &nbsp; Complete mandatory licensure continuing education and other training sessions as appropriate</li><li>&nbsp; &nbsp; &nbsp; Remain positioned and well informed of changes implemented that affect your work&nbsp;</li></ul>Skills/Qualifications:<ul><li>2 plus years of Amex Assurance or Insurance experience is required</li><li>Must possess a 220 Property &amp; Casualty or 20-44 Personal Lines insurance license or be willing to obtain one of these licenses</li><li>Ability to become appointed/licensed as a non-resident agent in all applicable states</li><li>Englishlanguage fluency required</li><li>High school diploma or GED</li><li>Solid computer, grammar, and multi-tasking skills</li><li>Relationship builder who has passion for delivering exceptional service</li><li>Excellent verbal, written and interpersonal communication skillsStrong customer service skills and the ability to de-escalate customer situations</li><li>Demonstrates personal excellence by remaining positive in difficult situations</li><li>Self-confident, optimistic and supports a team environment</li><li>Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills</li><li>Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Superior level of accuracy and attention to detail</li><li>Strong proficiency in PC skills, including MS Word and Excel</li><li>Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels:</li></ul>oMonday-Friday: 8:00am – 9:00pm EToSaturday-Sunday:10:00am-6:30pmETJob AAC:·Primary Location: Sunrise Florida·Organization: Global Services·Schedule: &nbsp;Full-time·Job Band 25Salary Range: $20.00 to $38.45 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

AAC Enrollment Licensed Representative - Hybrid - Sunrise, FL

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. Join a company where your voice is heard, your impact is recognized, and your career growth is supported with benefits, flexibility, and an inclusive culture.About the TeamThe Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs across the enterprise. Within ORM, the Issues &amp; Events Program Team defines, maintains, and evolves the framework and governance for identifying, escalating, remediating, and reporting operational risk issues and events. Our team is a second line of defense (2LoD) function responsible for ensuring risk management activities are effectively executed across all business units and support functions.Role SummaryWe are seeking a highly motivated Analyst to support the execution of our enterprise-wide Issues &amp; Events programs. This role provides a unique opportunity to gain hands-on experience with enterprise risk systems, data governance, regulatory expectations, and cross-functional collaboration. You will help enable a culture of risk transparency and accountability through robust analysis, process execution, and system enhancements. The Analyst will work closely with business units, product teams, technology groups, and other risk partners to ensure consistent implementation of risk event and issue management standards, provide analytical insights, and contribute to ongoing program improvements.Key Responsibilities <ul><li>Support the implementation and oversight of the Issues &amp; Events programs, ensuring alignment with enterprise risk management expectations.</li><li>Assist in reviewing, enhancing, and documenting governance frameworks, policies, and procedures related to operational risk issues and events.</li><li>Help prepare risk reporting deliverables and metrics, and contribute to improvements in strategic reporting capabilities.</li><li>Collaborate with internal stakeholders across business, risk, and technology teams to support program execution and continuous improvement.</li><li>Assist with analyzing operational risk data and issue/event trends to support informed decision making and risk oversight.</li><li>Provide input into communications and learning materials aimed at educating business users and stakeholders on risk issue and event management practices.</li><li>Support efforts to challenge and validate the quality of issue and event data submissions, including consistency with program standards and policy expectations.</li><li>Contribute to ongoing enhancements in process efficiency, program governance, and overall program transparency and effectiveness.</li><li>Remain informed of regulatory expectations, policy changes, and best practices relevant to the issue and event management lifecycle.</li></ul>Minimum Qualifications <ul><li>2+ years in a financial risk management function (e.g., audit, compliance, operations, credit, etc.).</li><li>Understanding of critical operational risk management lifecycle activities.</li><li>Strong communication and interpersonal skills.</li><li>Strong analytical aptitude—comfort with data analysis, Excel, presentation materials.</li><li>Excellent written and oral communication skills; ability to translate technical requirements.</li><li>Comfortable working in cross-functional, agile environments.</li><li>Experience supporting risk exam management processes preferred.</li><li>Familiarity with operational loss event frameworks, KRIs, and risk taxonomies preferred.</li><li>Basic SQL, scripting, or data visualization tool experience preferred.</li></ul>Why American Express?We back our employees with the support they need to thrive. From comprehensive benefits to flexible work arrangements, leadership development programs, and a commitment to diversity, equity, and inclusion—we help our colleagues grow professionally and personally.If you’re ready to make an impact and grow your career in operational risk management, apply now to join the Issues &amp; Events Program Team at American Express.Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

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