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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position is part of the Global Merchant &amp; Network Pricing organization (GMNP) within Global Merchant &amp; Network Services (GMNS). The GMNP team is responsible for the single largest source of American Express’ revenue: Merchant Discount Revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, driving merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture, and innovative pricing solutions.The Pricing Analytics team is the analytical arm of GMNP and will be responsible for providing analytical support for strategic merchant pricing initiatives. This team is instrumental in ensuring the success of GMNS by supporting strategies and analysis that drive blue box business growth objectives. This position will work alongside senior leaders in GMNS in a fast-paced environment and assist in high profile projects with significant impact to the U.S. merchant business.This is an excellent opportunity for an individual to gain deep knowledge of the merchant business, as well as exposure to, and insight from, senior leaders across the Blue Box. The Manager should be a dynamic individual who can work closely with senior leaders and has the right ambition to drive change.Job Responsibilities:<ul><li>Design and implement industry-wide pricing strategies based on business and financial objectives, market and competitive analyses, and pricing capabilities</li><li>Create robust financial models for pricing scenario analysis</li><li>Run scenarios, validate and pressure test assumptions</li><li>Assess merchant impacts of pricing proposals</li><li>Develop forecasts to inform financial planning</li><li>Assess both market level and merchant level impacts of pricing proposals</li><li>Support GMNP with additional ad-hoc data analytical capabilities</li><li>Collaborate with business partners and other key Blue Box constituents to ensure alignment on strategies</li><li>The role will require strong partnership across the Blue Box</li></ul>Qualifications:<ul><li>2+ years of analytics experience; previous Pricing or Finance experience is prefferred</li><li>Experience with financial modeling is required; SQL data querying is required</li><li>Success in quantitative data analysis methods and data mining</li><li>Exceptional aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of financial data</li><li>Strong strategic thinker with the ability to translate trends and analysis into actionable recommendations</li><li>Strong customer relationship skills and proven track record of managing internal relationships/stakeholders</li><li>Ability to build relationships and influence at all levels, both internally and externally</li><li>Results driven with the ability to work under pressure, navigate through ambiguity, draw linkages, and balance multiple priorities</li><li>Ability to collaborate and work as a true member of a team</li><li>Comfort with ambiguity and making decisions with incomplete information at times, taking measured risks - flexibility to pivot strategy and process according to business needs</li><li>Strong executive presence and collaborative/interpersonal skills</li><li>Bachelor’s Degree required</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager, Pricing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending, and Co-Brand cards.Within Small Business Marketing, the Partner Marketing team is responsible for acquiring new co-brand customers and deepening engagement with our existing co-brand customers to accelerate growth and momentum for the business. The Sr. Analyst, Hospitality Co-Brand Customer Marketing will report to the Manager, Hospitality Co-Brand Marketing to implement marketing strategies to deepen customer engagement and drive revenue growth for the Hilton &amp; Marriott Small Business Co-Brand Card. Success in this role means flawlessly implementing customer marketing campaigns across partner &amp; prop channels while collaborating with our Partners and internal teams including Marketing, Product, Consumer, Legal, Compliance, and Marketing Operations.Key Responsibilities<ul><li>Develop and implement customer marketing strategies aligned with partner and product priorities, to drive loyalty and spend&nbsp;</li><li>Project manage the campaign execution (set-up, approval and implementation) for spend and engagement campaigns across multiple channels including email, web, and mobile&nbsp;</li><li>Partner with Marketing Operation Analyst and other internal stakeholders to execute marketing campaigns</li><li>Monitor, report, analyze, and present campaign and monthly results to the partner</li><li>Foster strong relationships with our partners and internal teams including Marketing, Product, Consumer, Legal, Compliance, Tech, Analytics, and Marketing Operations</li><li>Liaison between Amex prop teams &amp; Hilton + Marriott &nbsp; </li></ul>Minimum Qualifications<ul><li>Bachelor's degree required</li><li>Excellent prioritization, project management, and influencing skills to bring together stakeholders and drive outcomes</li><li>Strong written and verbal communication skills</li><li>Excellent verbal and written communication skills</li></ul>Preferred Qualifications<ul><li>Customer Marketing Experience</li><li>Partnership Experience&nbsp;</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst- Hospitality Customer Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium and large businesses. To ensure we keep on the leading edge of the dynamic commercial payments landscape, the GCS Strategy, M&amp;A and Alliances team is charged with defining the long-term business objectives and driving strategic opportunities to accelerate revenue growth. The team plays an integral role in defining, developing, and leading new strategies, inorganic growth (M&amp;A), partnership (Alliances) opportunities, as well as managing Annual Investment Planning, Opex, and Strategic Engagement Team to accelerate our overall strategy and vision.The&nbsp;Senior Manager, Strategic Alliances,&nbsp;will be responsible for the comprehensive management of a portfolio of high-profile group purchasing partnerships that have high relevance to GCS’s strategic priorities to grow B2B payments volumes in key industries. This individual will drive existing customer engagement through targeted go-to-market initiatives and ensure all controls and compliance requirements are met. Additionally, this individual will partner heavily with teams across GCS and the broader enterprise to ensure consistent alignment and success.This role requires a dynamic leader with a strong eye for business, an ability to lead cross-functional relationships, multiple workstreams and collaborators to achieve the goals of these partnerships.Partnership Strategy &amp; Execution<ul><li>Develop and own strategic roadmaps for named partners, develop business growth opportunities and prioritize execution in alignment with enterprise goals.</li><li>Serve as the main point of contact for assigned partners, leading contract negotiations, joint business reviews, governance forums, and executive engagements</li><li>Partner with internal teams to define go-to-market strategies, client adoption plans, supplier enablement, and performance metrics, ensuring alignment with enterprise-wide objectives</li><li>Identify and manage partnership risks, ensuring commercial, operational, and regulatory alignment</li></ul>Commercial Management &amp; Growth<ul><li>Lead negotiations and contract renewals in close collaboration with GCO and Finance teams</li><li>Identify and size new partnership opportunities, ensuring business cases and forecasts are aligned with strategic priorities</li><li>Drive operational excellence through governance frameworks, partner scorecards, and continuous improvement initiatives</li></ul>Market &amp; Ecosystem Leadership<ul><li>Monitor trends across B2B payments, fintech, and ERP ecosystems to identify emerging partnership opportunities</li><li>Represent GCS in external partner forums and cross-industry conversations to influence ecosystem standards and advance Amex’s competitive positioning</li></ul>Minimum Qualifications:<ul><li>Proven track record leading complex, enterprise-level partnerships or alliances in payments, fintech, or technology environments</li><li>Strong understanding of B2B payments flows, API integration models, and commercial enablement ecosystems</li><li>Exceptional relationship management and influencing skills with the ability to navigate across senior levels internally and externally</li><li>Excellent problem-solving, analytical, and communication skills; comfortable synthesizing insights for senior leadership</li><li>Demonstrated ability to lead cross-functional workstreams in a fast-paced, matrixed organization</li><li>Bachelor’s degree or equivalent experience</li></ul>Preferred Qualifications:<ul><li>4+ years of experience in commercial payments, product partnerships, or strategic business development</li><li>Knowledge of procure-to-pay and payment management platforms, treasury operations, and ERP integrations</li><li>Experience with deal structuring, contract negotiation, and partnership performance management</li><li>MBA or equivalent preferred</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Strategic Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.At American Express, we back our colleagues so they can thrive personally and professionally. We are seeking an experienced and results-oriented person&nbsp;to ensure financial and operational goals are met, work with cross-functional teams and enable business success. The ideal candidate will have a strong background in financial oversight, vendor management, and the ability to navigate a fast-paced, matrixed environmentKey Responsibilities:<ul><li>Financial Management&nbsp;– Contribute and support the overall program budget, including T&amp;E tracking, and ensure financial discipline.</li><li>Contractor &amp; Resource Onboarding&nbsp;– Facilitate on and off boarding of contractor resources, SOW renewals, and Management assistance.</li><li>Governance &amp; Reporting&nbsp;– Assist in maintaining program dashboards, executive-level reporting and presentations, and communication materials.</li><li>Software Management&nbsp;– Facilitate onboarding of net new and renewal of software/hardware through procurement and sourcing.</li><li>Stakeholder Management&nbsp;– Collaborate with cross-functional partners within and outside of Technology Risk and Information Security, ensuring alignment and transparency across all levels</li><li>Sensitive information handling: Handle sensitive information with discretion and exercise strong judgment in communications and access control.</li></ul>Qualifications:<ul><li>3+ years&nbsp;of experience in financial services, vendor management, or resource management.</li><li>Prior experience in Cybersecurity, Technology, Product or Portfolio related team is preferred.</li><li>Excellent&nbsp;communication and written skills, with the ability to influence senior stakeholders and present to executive audiences.</li><li>Demonstrated ability to&nbsp;manage vendors and third-party providers, including onboarding and off boarding of resources.</li><li>Solid analytical and financial acumen.</li><li>Highly organized with strong problem-solving skills and attention to detail.</li><li>Proficiency with Project Management tools (for ex. MS Project, Jira), Microsoft Office (PowerPoint, Excel, Outlook) and standard collaboration tools (e.g., Confluence, SharePoint, Slack).</li><li>Experience using AI tools like Microsoft CoPilot, and ChatGPT to drive efficiency, create content, and conduct analysis.</li><li>Bachelor’s degree in business administration and/or comparable experience required; advanced degree preferred.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Associate-Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures.&nbsp;It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events.Operational Resilience program is part of the Business Continuity Management (BCM) team in Enterprise Shared Services (ESS) at American Express.&nbsp; This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services.&nbsp;The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.As the Manager of Operational Resilience, you will be part of a team of professionals assisting to design and implement the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience. In addition, you will also be responsible for supporting crisis monitoring and reporting for potential enterprise operational disruptions and crisis response for actual disruptions.KeyResponsibilities but not limited:<ul><li>Collaborate with various stakeholders to develop and implement the Operational Resilience framework, including but not limited to:<ul><li>Creation and maintenance of procedures, and standards.</li><li>Engage in depth reviews to establish and maintain the Critical Business Services (CBSs) including mapping of dependencies to locations, people, third parties, and systems, and defining impact tolerance levels for potential outages.</li><li>Conduct resilience assessing initiates - including Critical Business Services scenario testing, in collaboration with the CBS owner and related operational programs, such as Information Security, Information Technology, Operational Risk and Third Party Risk Management.</li><li>Serve as trusted advisor, offering constructive feedback and challenge resilience plans.</li><li>Support Operational Resilience reporting to required committees and AXP Board.</li></ul></li><li>Partner with operational resilience teams in international markets to ensure consistent implementation of operational resilience framework.</li><li>Stay updated on industry trends and evolving global regulatory requirements around Operational Resilience.</li></ul>Minimum Qualifications:<ul><li>Minimum of 5–7 years of experience in operational resilience, business continuity, crisis management, or operational risk.&nbsp;</li><li>In-depth understanding of regulatory expectations related to operational resilience (e.g., regulatory frameworks from the OCC).</li><li>Strong project management and organizational skills, with ability to drive initiatives across multiple business lines.</li><li>Excellent communication and stakeholder management skills, including experience presenting to senior leadership.</li><li>Demonstrated ability to analyze complex processes, identify critical dependencies, and design practical resilience solutions.</li></ul>Preferred Qualifications:<ul><li>Master’s degree in business administration, Risk Management, or a related discipline.</li><li>Professional certifications such as BCI (Business Continuity Institute), Disaster Recovery International Institute – DRII certification (e.g. CBCP), &nbsp;ISO 22301 Lead Implementer, or CISSP/CISM for those with a technology focus.</li><li>Experience in enterprise-level resilience strategy development, ideally within financial services or other regulated industries.</li><li>Strong understanding of emerging risks, third-party risk management, and critical service mapping.</li><li>Proven ability to partner with cross-functional teams (Technology, Risk, Compliance, Operations) to embed resilience principles.</li><li>Familiarity with data analytics and reporting tools to assess and monitor operational resilience performance metrics.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This position is part of a team that manages the data and business architecture for pan finance solutions within the Finance Technology Data &amp; Transformation group. The primary responsibility for this role is to lead the end-to-end data and process architecture and delivery for projects for multiple line of businesses within Finance organization at American Express. This role will primarily be responsible for determining the proper sources and processes for acquiring, enriching, and provisioning data required by Finance processes in the following major areas: Financial Reporting, Operational Reporting, Regulatory Reporting, Management Reporting, and Advanced Analytics processes.The job’s focus will also include - but not limited to:<ul><li>Analyze and document Finance process and system requirements</li><li>Define the functional design for data acquisition, enrichment, and provisioning process.&nbsp;</li><li>Partner with Finance stakeholders and Technology partners to design, build, test and deploy solutions to fulfill Finance process requirements.</li><li>Test case and plan creation, execution, and coordination&nbsp;</li></ul>The responsibilities of this role include:<ul><li>Finance process analysis</li><li>Work with the Finance process owners and other teams to analyze and document their process requirements in terms of data, required transformations, and reporting/analytical output</li><li>Work with product team to prioritize features for ongoing sprints and managing a prioritized list of data requirements / user stories</li><li>Document processing requirements, including data and transaction volumes, scalability, security and performance requirements</li><li>Solution Design</li><li>Work with Technology, Finance partners, source system owners, and other stakeholders to locate the data required by Finance and ensure the data architecture design supports Finance’s accounting, reporting and analytics requirements</li><li>Identify required reference data needs and design the processes for collecting and maintaining reference data</li><li>Document future state processes Finance processes for data acquisition, enrichment, provisioning, and processing/reporting</li></ul>Build/Deployment:<ul><li>Work with Technology, Finance partners, source system owners, and other stakeholders, to deploy solutions across the appropriate Finance user base</li><li>Build, test and deploy solutions to acquire, enrich and provision the required data and ensure data integrity, accuracy and completeness</li><li>Perform data validation as part of Finance user testing as needed.</li><li>Perform systems integration and pre-user acceptance testing.</li></ul>Minimum Qualifications:<ul><li>Previous work experience in various Finance disciplines such as Accounting, Financial Reporting, Regulatory Reporting, Management Reporting, Treasury, Tax, Banking and others., Data Management, and other data related projects</li><li>Strong knowledge of relational database concepts and data management concepts; knowledge of SQL or other query languages</li><li>Basic understanding of Agile methodology and delivery concepts</li><li>Candidate must have strong analytical and problem-solving skills as well as strong relationship skills</li><li>Previous experience working closely with Technologies to deploy systems to re-engineer processes and solve complex business problems</li><li>Strong written and verbal communication skills&nbsp;</li><li>Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously</li><li>Self-motivated, proactive, and dedicated to the delivery of high-quality service to consistently exceeds customers’ expectations</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in Finance, Information Management, Data Management or similar field preferred</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Financial Systems Analyst

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.International Governance&nbsp;and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.The objective of the ICS Control Management Legal Entity India Market Team is to provide specialized and strategic operational risk (OR) advisory specific to product and service areas. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.ICS Control Management organization is looking for an Analyst of ICS Control Management India Market Legal Entity focused on ensuring control management is embedded in the day-to-day operations of our business.&nbsp;It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Analyst, ICS Control Management India Market Legal Entity will:<ul><li>Assists in specific areas of execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.</li><li>Support the implementation of parts of the operational risk framework to enable effective risk management and decision making in the BU</li><li>Help facilitate the understanding and use of the risk governance framework basics across BUs through regular communication</li><li>Assist to aggregate basic level reporting, approvals/exceptions and support "change-the-function" activities for the BU</li><li>Follow processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials.</li><li>This role within Control Management supports the business with RCSAs, issues and events management. Working closely with a wide range of stakeholders in the business, Compliance and Audit, the successful candidate will support India LE business in driving clarity, improving outcomes, sharing best practice and providing meaningful insights to the Leadership Team, Market Operational Risk Experts and Functional Experts within the Control Management.</li></ul>Required Qualifications:<ul><li>2-5 Years experience in Operational Risk Management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.</li><li>Project management, communication, and interpersonal skills.</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li></ul>Academic Background:<ul><li>CA/MBA or Postgraduate with a master’s degree or equivalent.</li><li>A Risk Certification in Operational/Enterprise Risk from a reputable organization is preferred.</li></ul>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>Support for financial-well-being and retirement&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>Generous paid parental leave policies (depending on your location)&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. &nbsp;Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Analyst-Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The R.E.V. (Retention, Engagement, Value) team plays a pivotal role in driving G&amp;L’s double-digit growth agenda. This team is dedicated to retaining and growing high-potential Large Market accounts through a scalable, insight-driven account management model.We are seeking an experienced Client Manager to help R.E.V. continue its trajectory as a growth engine for G&amp;L. In this role, you will manage a portfolio of approximately 100 Large Enterprise clients, deepen strategic relationships, and drive increased commercial spend. As a trusted advisor, you will provide proactive recommendations aligned to client objectives and position American Express as a key partner in their success.Key Responsibilities<ul><li>Meet charge volume and growth targets for your portfolio - by identifying opportunities to retain and grow across a range of clients; build and execute clear strategies to achieve targets</li><li>Act as a payment’s expert, offering proactive insights and best practices to optimize client programs, reduce costs, and improve efficiency</li><li>Navigate complex client situations, resolve escalated issues, and collaborate with internal teams to remove barriers and maximize client value</li><li>Cultivate relationships with key decision-makers to drive program optimization and growth</li><li>Engage, develop, and influence mobilizers at multiple levels within client organizations to showcase American Express’ differentiated value</li><li>Lead proposal development and pricing for renewals and expansion opportunities; negotiate client contracts and oversee solution implementation</li><li>Partner closely with U.S. Account Growth (USAG) organization on identifying and executing growth opportunities</li></ul>Qualifications<ul><li>Minimum of 5 years prior strategic relationship management and/or sales experience</li><li>Must possess a sense of urgency and deep resilience to drive results and win</li><li>Experience with managing complex and challenging clients</li><li>Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies</li><li>Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process</li><li>Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth</li><li>Effective oral and written communication skills, with the ability to influence internal and external partners</li><li>Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance</li><li>Ability to effectively present products, technical solutions, and financials to clients in a strategic manner</li><li>Ability to travel up to 20% of the time</li><li>Ability to work in a hybrid PHX environment</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Account Development (REV Team)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The VP, Internal Fraud, Head of Internal Fraud Event Response will report to the Head of Internal Fraud - 1LOD Center of Excellence (COE) and will own the strategic and tactical response to internal fraud events impacting the enterprise and industry. &nbsp;The incumbent will lead a team responsible for Internal Fraud advanced analytics development, insights, and compensating controls in response to emerging risks, internal and external fraud events, and Executive inquiry. This leader will partner closely with the Internal Fraud Operations team, business units, technology and 2LOD oversight teams to ensure rapid response to internal fraud risks across American Express’ global footprint. Key Responsibilities: •&nbsp;&nbsp;&nbsp;&nbsp;Build and lead a team of high-performing senior internal analysts and strategists, building expertise in internal fraud analytics and event response •&nbsp;&nbsp;&nbsp;&nbsp;Oversee the creation and implementation of compensating controls to address emerging risks and regulatory changes. •&nbsp;&nbsp;&nbsp;&nbsp;Respond to executive and board requests with timely, data-driven insights and recommendations. •&nbsp;&nbsp;&nbsp;&nbsp;Support the design, deployment, and continuous improvement of internal fraud detection models and analytic tools in partnership with the Detection Analytics team. •&nbsp;&nbsp;&nbsp;&nbsp;Guide the team in leveraging statistical modeling, machine learning, and data visualization to identify fraud patterns and emerging threats. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure the integrity, aggregation, and interpretation of data supporting internal fraud capabilities •&nbsp;&nbsp;&nbsp;&nbsp;Lead rapid response initiatives for detection rule development in reaction to new fraud schemes or internal and external fraud events. •&nbsp;&nbsp;&nbsp;&nbsp;Manage ad hoc analysis requests from Executive leadership, providing actionable insights under tight deadlines. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with compliance, audit, and risk management teams to ensure effective risk identification, assessment, and mitigation strategies •&nbsp;&nbsp;&nbsp;&nbsp;Serve as a key liaison with executive leadership, board members, and regulatory bodies. •&nbsp;&nbsp;&nbsp;&nbsp;Communicate complex analytic findings and risk assessments in clear, actionable terms for non-technical stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Build and mentor a high-performing analytics team, fostering innovation and continuous learning. •&nbsp;&nbsp;&nbsp;&nbsp;Set clear expectations and goals, ensuring the team delivers on both strategic and tactical objectives. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure all internal fraud analytics and controls comply with relevant laws, regulations, and internal policies. •&nbsp;&nbsp;&nbsp;&nbsp;Stay abreast of regulatory developments and industry best practices, updating processes as needed. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and track initiatives and colleague performance. Desired Qualifications &amp; Requirements: •&nbsp;&nbsp;&nbsp;&nbsp;10+ years of experience in fraud risk management, detection strategy or analytics for financial services enterprises •&nbsp;&nbsp;&nbsp;&nbsp;Aptitude to comprehend predictive models and utilize them to effectively inform and shape strategies through data analysis •&nbsp;&nbsp;&nbsp;&nbsp;Proven expertise in rules-based detection systems and fraud monitoring tools •&nbsp;&nbsp;&nbsp;&nbsp;Strong background in data analytics, including Python, SQL, SAS or equivalent&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to balance detection objectives and operational impact •&nbsp;&nbsp;&nbsp;&nbsp;Strong leadership skills with the ability to collaborate &amp; influence without direct authority •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's degree required; advanced degree or professional certifications preferred •&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communications skills with ability to engage executives and technical teams •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record of leading through change, driving decisions across organizations and levels, and leading and producing results with or without authority Desired Leadership Characteristics: •&nbsp;&nbsp;&nbsp;&nbsp;Calm and decisive under pressure. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues •&nbsp;&nbsp;&nbsp;&nbsp;Initiative and bias for action and for getting things done •&nbsp;&nbsp;&nbsp;&nbsp;Proven ability in extending and maintaining strong relationships in a complex multi-national corporation •&nbsp;&nbsp;&nbsp;&nbsp;Strong problem solver with the ability to use analytical methods to affect change •&nbsp;&nbsp;&nbsp;&nbsp;Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Vice President, Internal Fraud Event Response

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is the top tier payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses. Global Commercial Services (GCS) is committed to service and innovation and offers our Commercial Card Members a wide range of differentiated solutions.&nbsp;As the global leader in the corporate payments’ solutions space, we continue to be an exciting and fast-growing business. GCS is a core operating group of American Express and has delivered increased growth over the past decade. GCS partners with small businesses and corporate clients to support them as they manage business expenses and make large purchases through proprietary payment solutions and expense management tools.&nbsp;The Manager of the Corporate Early Tenure Team is responsible for inspiring and leading a team of Early Tenure Consultants that manage new Middle Market Corporate customers through their complete early tenure journey. This includes implementation of their new program and integrating that program into their business by building strong customer relationships. This is a great opportunity to lead a high-performing &amp; dynamic team that will be responsible for the most critical moments in the customer’s tenure and sets the trajectory for their relationship ahead with American Express.Responsibilities:<ul><li>Coach and develop a group of Early Tenure Consultants to successfully on-board new Corporate customers and a premium onboarding customer experience</li><li>Build strong relationships across key business partners, including sales, technologies, and servicing</li><li>Provide thought leadership on strategic initiatives to increase value and growth opportunities</li><li>Identify and implement process improvements that will enhance client experience, team productivity and results</li><li>Lead and support end-to-end change management initiatives to support business goals</li><li>Maintain deep knowledge of Corporate products, services and benefits</li><li>Drive strong team engagement, collaboration and a growth focused culture</li><li>Complete call monitoring processes to ensure high quality Client interactions</li></ul>Compliance (100% of time)&nbsp;&nbsp;<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements&nbsp;&nbsp;</li><li>Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interaction&nbsp;</li></ul>Qualifications:<ul><li>Bachelor's degree preferred&nbsp;&nbsp;</li><li>Direct leadership experience with client facing teams</li><li>Strong collaboration skills with the ability to build and leverage relationships with business partners and internal colleagues to achieve desired results</li><li>Strong consultative Sales/Account Development skills</li><li>Consistent track record of managing performance, coaching and motivating for success</li><li>Experience in successfully managing teams through change</li><li>Demonstrated ability to identify and execute process improvement opportunities that enable improved business results</li><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;&nbsp;</li><li>Client first mindset</li><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;&nbsp;</li><li>Highly organized and motivated with excellent time management skills</li><li>Strong written and verbal communication skills</li><li>Proficiency in MS Word, Excel, PowerPoint &amp; Outlook with working knowledge and use of Salesforce</li><li>Desire to have fun in a fast paced environment</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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