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The RN Charge Nurse is responsible for overseeing nursing services each shift and functions as a nursing supervisor. This position provides daily supervision of staff on duty during operational hours.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.<ul><li> Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments.</li><li> Demonstrate effective use of supplies and staff labor hours.</li><li> Complete and document monthly review of patient medication profiles. Administer medications as ordered by the physician.</li><li> Assist physician during patient rounds and transcribe and implement physician orders timely.</li><li> Assist with the implementation of anemia management and medication protocols as requested.</li><li> Knowledge of and comply with federal, state, local laws and regulations, including health care professionals practice act requirements.</li><li> Perform duties at all times within limitations established by and in accordance with company policy and procedures, applicable state and federal laws and regulations.</li><li> May give direct patient care to the extent of performing efficient, safe dialysis, if allowed by state regulations.</li><li> Responds to all emergencies in clinic.</li><li> Communicate results of patient assessment, reassessment, and ongoing monitoring to the physician, team members, and others as appropriate to the individual needs of the patient.</li><li> Maintain collaborative working relationship with Medical Director and physicians.</li><li> Participate as a member of the Interdisciplinary team in all required patient assessment and care planning activities.</li><li> Assist in orientation of new staff as a preceptor or in assigning a preceptor.</li><li> Acts as resource person and participates in implementing and evaluating dialysis services and assures that policies and procedures are updated.</li><li>Assists Administrator in interviewing, hiring, evaluating, and disciplinary actions of center staff</li></ul>

U.S. Renal Care

Dialysis Charge Nurse - RN Chronic In-center

SUMMARY:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; This position is responsible for providing student centered academic counseling through the student lifecycle and for ensuring the delivery of effective and quality service to students in the following areas: course scheduling, timely response to requests for information, at risk student interventions and referrals to University resources. This is accomplished through proactively advising students of University’s policies and procedures, assisting students with developing goals and plans for progression through the program of study, and collaborating with Admissions, Financial Aid, Faculty, Program Directors, and University Support Services on the student’s behalf.&nbsp; This position provides comprehensive support services and serves as the primary advocate for the assigned student body, aimed to improve the student experience and retention to graduation.KEY JOB ELEMENTS:<ul><li>Provide individualized proactive advising to all assigned students.&nbsp; </li><li>Drive student persistence and success through orientation, exposure to the learning platform, effective class scheduling, and monitoring degree progress to graduation.</li><li>Develop course schedules for new, continuing, transfer and reentry students aligned with course sequencing in the curriculum and provide advisement focused on academic progress toward graduation in the shortest time possible for the student, as applicable to their individual situation.&nbsp; </li><li>Maintain direct contact with assigned students via phone, text and e-mail; respond to student inbound communication within established timeframes.</li><li>Monitor student’s attendance, grades, academic progress, and financial responsibilities, and develop success plans for at-risk students, or those experiencing challenges, in collaboration with faculty, academic leadership and University support services.&nbsp; </li><li>Demonstrate proficiency with understanding and communicating policies in the University Catalog, Student Handbook and Programmatic Handbooks as they relate to assigned students, such as Satisfactory Academic Progress Policy, Attendance Policies, Academic Integrity/Academic Honesty Policies, Conduct Policies and Appeals Procedures.&nbsp; Provide guidance to assigned students for academic procedures such as grade challenges or appeals.</li><li>Facilitate new student’s acclimation to the academic environment prior to the first class by reviewing the enrollment process, providing an overview of the on-line or campus classroom and reviewing graduation progression options.&nbsp; Audit student academic records regularly and determine progression towards and candidacy for graduation. </li><li>Assist students reentering the university after being withdrawn or dismissed from the University with the reinstatement process, monitor student progress to graduation, provide proactive advising, and develop interventions as needed.</li><li>Effectively access and perform assigned duties using the Student Information System, Learning Management System and relevant databases.</li><li>Maintain compliance with management of student information through adherence to FERPA requirements and Record Management Policies.</li><li>Participate and successfully complete all academic counselor training and development activities. </li><li>Other duties as assigned by supervisor.</li></ul>JOB REQUIREMENTS:<ul><li>Bachelor’s degree in a related degree required.</li><li>Academic advising or academic counseling experience preferred.</li><li>Customer Service experience preferred.</li><li>Strong basic computer software (MS Office) skills as well as exposure to Customer Relationship Management Systems or Student Information Systems (Campus Vue/Campus Nexus preferred)</li></ul><ul><li>Excellent customer service skills, as well as strong written and verbal communication skills.</li><li>Strong interpersonal skills with student and faculty populations.</li><li>Effective organizational and problem resolution skills.</li><li>Ability to communicate and effectively act as a member of a team.</li></ul><ul><li>Able to develop productive relationships with students, colleagues and supervisors in a virtual environment </li><li>Able to effectively present information and respond to questions or requests from students, staff and faculty</li><li>Able to create and act on academic reports and forecasts</li><li>Ability to interact effectively as a member of a team and work collaboratively with other departments.</li><li>Able to adapt to changing assignments and multiple priorities</li></ul>WORK ENVIRONMENT:The environment is dynamic and goal oriented requiring multi-tasking of responsibilities at all times. This position requires the ability to work effectively with a variety of personalities both within the school and with the public.&nbsp; A caring and self-directed nature is essential.&nbsp; Must possess a desire and ability to study, practice and obtain additional knowledge and skills on an ongoing basis to remain well versed in financial aid program offerings, policies and procedures. The operating environment requires strict adherence to all regulatory requirements and internal policies.&nbsp; The position works extensively with the financial aid staff and the admissions department personnel.&nbsp; Outside contacts include prospective students and applicants, their families and guests, and others such as government agencies, public school systems and private businesses.&nbsp;&nbsp; The duties and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.&nbsp; The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.&nbsp; While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.&nbsp; South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.JobFamilyAll PositionsEducationLevelBachelor’s Degree

South University

Academic Counselor I

SUMMARY:The Assistant Program Director is a member of the faculty (rank commensurate with experience) is responsible in conjunction with the Program Director for the oversight of all aspects of the Anesthesiologist Assistant Program.&nbsp; Responsibilities include: classroom instruction, clinical site maintenance, day-to-day program operations, assisting students toward successful program completion and staffing the classroom with instructors who support the mission of the University. The Assistant Program Director is responsible to assist the Program Director and the Campus Dean of Academic Affairs for the fiscal wellbeing of the program as it relates to education and helping to maintain/grow enrollment.&nbsp; The Assistant Program Director also participates in activities that promote the stature of the department and the campus. &nbsp;The incumbent must assure that the South University philosophy is considered in carrying out the duties and responsibilities of this position, which includes quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking, and expansion. In the event of a Program Director vacancy the Assistant Program Director is responsible for assuming the role of interim Program Director.KEY JOB ELEMENTS:<ul><li>Perform instructional duties as assigned as outlined in the faculty job description and in accordance with the provisions of Faculty Supplement to the South University Employee Handbook. </li><li>Select and develop Program Advisory Council (PAC) that meets at least once per year.</li><li>Participates in faculty development opportunities each year as required in the areas of teaching and academic administration.</li><li>Select, train, develop, manage, and lead regular and adjunct faculty according to the guidelines provided by the Campus Dean of Academic Affairs, the College Dean and in accordance with the policies and procedures of the University/Campus.</li><li>Oversees with the Program Director accreditation activities and assures full compliance with federal, state, and accrediting body standards (ARC-AA) and regulations, as well as adhering to all policies and procedures.</li><li>Affectively administer and grow the Anesthesiologist Assistant program including curriculum development, student registration/advisement, community relations and campus relations.</li><li>Support University programs designed to achieve student completion rates as outlined in the five-year strategic plan.</li><li>Collaborate with other academic (Assistant) Program Directors within the College of Health Professions and the AA Department Chair regarding scheduling, sharing faculty, resources, curriculum, department operations, and other activities.</li><li>Provides effective management and leadership through responsiveness to issues related to personnel, strong communication skills, and proactive problem solving as a liaison with administration when indicated.</li><li>Assures full compliance with federal, state and accrediting body standards and regulations, as well as adhering to all policies and procedures.</li><li>Facilitates the submission of required programmatic compliance documentation, including reports of graduation rates, performance on state licensing or certification examinations and employment rates.</li><li>Participates in the program’s admissions process to include student recruitment, applicant evaluation (through application review and candidate interview), and student selection meetings.</li><li>Engages in service, community and campus relations, Program Advisory Council (PAC), and scholarly activities appropriate to the role of the Assistant Program Director.</li><li>Ensure that continuous and competent medical guidance for the clinically related program components is provided, so that:<ul><li>Supervised clinical instruction meets current standards of acceptable practice</li><li>Anesthesiologist assistant students learn, develop, and practice the knowledge and skills essential to successful professional interactions with physicians in the medical workplace.</li></ul></li><li>Ensure that continuous and competent educational guidance is provided, so that the didactic demands placed by the clinical educational environment are adequately addressed by classroom curriculum design.</li><li>Other responsibilities as determined by the Program Director.</li></ul>OITION REQUIREMENTS:<ul><li>Must be Anesthesiologist Assistant certified by the NCCAA or its successor.</li><li>Have the requisite knowledge and skills to administer the classroom/academic aspects of the program</li><li>Ability to read, understand, interpret and implement accreditation criteria and state agency regulations.</li><li>Ability to resolve inquiries and complaints from employees, students, regulatory agencies, or members of the academic or business community.</li><li>Ability to effectively present information to faculty, academic and campus leaders, corporate leaders, and public groups.</li><li>Experience with computerized administrative systems. Proficient with the use of standard office applications on personal computers.</li></ul>WORK ENVIRONMENT:The individual must be able to travel out of the local area with an occasional overnight stay to participate in a variety of conferences and meetings. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to lift up to 10 pounds. The vision requirements include ability to adjust focus and close vision.South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.&nbsp;&nbsp;JobFamilyAll PositionsPayTypeSalaryEducationLevelMaster’s DegreeTelecommutePercentage20

Assistant Program Director, Anesthesiologist Assistant Program

POSITION SUMMARY: The instructor facilitates meaningful learning of the course competencies in the curriculum and proactively supports all facets of the learning environment. The instructor provides education through learning-centered instruction that will enable graduates to fulfill the evolving needs of the marketplace. The instructor encourages a culture of learning that values mutual responsibility and respect, life-long learning and ethics as well as personal and professional development. Incumbent must assure that the South University philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion is considered in carrying out the duties and responsibilities of this position. KEY JOB ELEMENTS:<ul><li>Provides competency-based education which aligns with the South University model of curricula as well as supports the South University style of system delivery.</li><li>Designs and delivers class instruction through the development of instructional plans to meet course competencies, the development of activities which support lesson objectives, and (in the case of online instructors ONLY) delivers the instruction as approved. </li><li>Enables the achievement of pre-described exit competencies for student achievement and evaluation of learning by providing instruction which fosters competencies and establish student performance criteria and evaluation. </li><li>Delivers learning-centered instruction by establishing a classroom environment conducive to learning and student involvement as well as effectively planning and preparing for classes and student success. </li><li>Promotes student success by showing flexibility in style and work schedule as well as exhibiting a passion for teaching and students and engaging students in the learning process. </li><li>Manages the learning environment through keeping accurate records, submitting grades and other reports on time, and enforcing school/campus academic and attendance policies. </li><li>Contributes to a learning culture by participating on curriculum and system task forces, supporting local campus events such as orientation and graduation, and participating in various other workshops and meetings.</li><li>Relates professional/life/industry experience to learning by the continuation of professional/technical skills development, the introduction of industry perspective into courses, and the active awareness of professional/industry trends and opportunities. </li></ul>REQUIREMENTS:<ul><li>Terminal degree in the field, Master’s required.</li><li>Zero to two years’ experience in instruction or formalized education process, preferably in a post-secondary or college institution.</li><li>Current NCCAA certification</li><li>Membership in a professional association tied to area of instruction preferred. </li><li>Active, unencumbered license in state of residence.</li><li>Excellent verbal and written communication skills including the ability to build successful relationships with student populations.</li><li>Computer based skills (i.e., software, analytical, and report writing skills)&nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </li></ul>ENVIRONMENT: The duties and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description. South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.JobFamilyAll PositionsPayTypeSalaryEducationLevelMaster’s Degree

Faculty, Anesthesiologist Assistant

SUMMARY:The part-time faculty member (rank commensurate with experience) within the Anesthesiologist Assistant (AA) Program is primarily responsible for didactic, laboratory, and/or simulation course instruction. It is expected that a faculty member will be effective in the areas of course design, course delivery, and evaluation. The faculty member is instrumental in assisting the program to ensure that students consistently meet the program’s Student Learning Outcomes to achieve competencies required for AA practice. The faculty member is guided by the Program Director and will assist the program with curriculum assessment to meet the Accreditation Review Committee for Anesthesiologist Assistants(ARC-AA) Standards.&nbsp; The part-time faculty member works no more than 28 hours per week with an assigned teaching workload according to department needs as defined in the Faculty Supplement.&nbsp;The incumbent must assure that the South University philosophy is considered in carrying out the duties and responsibilities of this position, which includes quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking, and expansion.This part time position includes full time medical benefits and 401k.KEY JOB ELEMENTS:<ul><li>Provides teaching and instruction as dictated by the needs of the AA Program and assigned by the supervisor or designee:</li></ul><ul><li>Lecturing in areas of clinical and/or professional expertise.</li><li>Providing instruction in laboratory and/or simulation courses.</li><li>Providing academic advising as a Small Group Facilitator, Student Advisor, and facilitating remediation as needed.</li></ul><ul><li>Assists with curriculum development, which includes the design and implementation of the curriculum.</li></ul> <ul><li>Assists with ongoing curriculum evaluation and improvement.</li></ul> <ul><li>Performs student evaluations of objective structured clinical examinations (OSCEs), lab practicals, as well as clinical reasoning, problem-solving, and technical skills sessions. </li></ul> <ul><li>Evaluates student performance of submitted assignments, including written clinical documentation and evidence-based medicine research.</li></ul> <ul><li>Creates examinations for courses and maps exam questions to ARC-AA accreditation standards and the NCCAA Content Blueprint.</li></ul> <ul><li>Provides input to assist with accreditation activities, as well as ongoing program evaluation and mission statement review. Attends Program Advisory Committee meetings.</li></ul> <ul><li>Participates in the program's admissions process to include student recruitment, student evaluation (through application review and candidate interviews), and student selection meetings.</li></ul> <ul><li>Engages in service, community and campus relations, and scholarly activities appropriate to the role of a Faculty (Part-time) member.</li></ul> <ul><li>Participates in faculty development opportunities each year as required in the areas of teaching and academic administration.</li></ul> <ul><li>Assists with clinical site development and clinical site monitoring.</li></ul> <ul><li>Assists with other responsibilities as determined by the Program Director and/or the Campus Dean of Academic Affairs.</li></ul> <ul><li>Performs duties as assigned and outlined in the Faculty job description and in accordance with the provisions of Faculty Supplement to the South University Employee Handbook.</li></ul>Job Requirements:<ul><li>Terminal Degree as an Anesthesiologist Assistant, current NCCAA Certification, and eligibility for state licensure as an AA required.&nbsp;</li><li>3 years clinical experience preferred; </li><li>Experience in AA/medical classroom teaching preferred.&nbsp;</li></ul><ul><li>Excellent communication skills, both verbal and written.&nbsp; </li><li>Strong interpersonal skills with student and staff populations.</li><li>Superior organization, prioritization, and self-motivation skills.</li></ul><ul><li>Strong computer skills, including MS Office Suite, ExamSoft.</li><li>Ability to interact effectively as a member of a team and work collaboratively with other departments.</li><li>Ability to read, understand, interpret, and implement accreditation criteria and state agency regulations.</li></ul>ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description. The individual must be able to travel out of the local area with an occasional overnight stay to participate in a variety of conferences and meetings.South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.&nbsp;JobFamilyAll PositionsPayTypeSalaryEducationLevelMaster’s Degree

 Part Time Faculty, Anesthesiologist Assistant Program

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Social Worker (SW) provides and coordinates a wide range of social services including psychosocial support to patients and their families.Qualifications:<ul><li>Master’s degree or above in Social Work (CSWE accredited); SWs hired before 2009 who have degrees in other fields are grandfathered in; SWs hired before 4/21/2019 who have BSWs are grandfathered in; Bachelor’s degree may be considered depending on geographic area (Note: Home Health requires MSW)</li><li>Employees working in Georgia require current Georgia LCSW</li><li>Minimum of one (1) year of experience including social work/counseling internship in health care or hospital setting</li><li>Familiarity with and working knowledge of the concepts and practices of both adult and pediatric patients:&nbsp;&nbsp; Hospice: death and dying &nbsp;Palliative: serious illness</li><li>Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system</li><li>Experience in children, family, and group modalities</li><li>Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload</li><li>Able to remain calm, professional, trouble shoot and intervene with patient/family crisis situations.</li><li>Able to demonstrate high ethical standards in areas of Hospice mission, confidentiality, sensitivity, and flexibility</li><li>Excellent communication (verbal and written) and interpersonal skills</li><li>Ability to work in a team environment and intervene appropriately</li><li>Mobile Driver - Valid driver's license and automobile insurance per Company policy</li><li>Ability to travel to off-site locations</li><li>Ability to physically access any home, hospital, clinic, nursing home, and assisted living facility (i.e., navigate stairs, narrow stairs, narrow spaces, lack of air conditioning, etc.)</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position.</li></ul>Responsibilities of all employees:<ul><li>Represent Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with company policies, procedures and standard practices.</li><li>Observe company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the micro and macro levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support company research and educational activities.</li><li>Share expertise with co-workers both formally and informally.</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate.</li></ul>Job Responsibilities:<ul><li>Performs and documents psychosocial assessment.</li><li>Empowers patient/families to negotiate with resource providers and make decisions on their own behalf.</li><li>Assists other clinical staff in (1) understanding family dynamics as well as significant social and emotional factors related to health problems and (2) developing a plan to address issues in a nonjudgmental manner.</li><li>Maintains documentation in a manner that reflects timeliness, completeness, accuracy, legibility, clarity of goals and interventions.</li><li>Consults and collaborates with other professionals to promote quality care and continuity of patient/family care.</li><li>Performs other duties as assigned.</li></ul>Home Health Specific:<ul><li>Participates in the development of the individualized Plan of Care and participates in Case Conferences.</li><li>Observes clinical symptoms, reaction to treatment regimen, and emotional status and reports to the appropriate staff along with pertinent changes.</li><li>Anticipates barriers to pain and symptom management; identifies differences in goals of curative and palliative care; and provides appropriate education.</li><li>Respects patient’s wishes and stated goals when planning and providing care.</li></ul>Hospice Specific:<ul><li>Shares joint responsibility with other clinicians and volunteers to provide care to patients and families including psychosocial support, advanced directive information, development of Plan of Care, and other social services depending on the patient/family needs.</li><li>Attends and participates in Interdisciplinary Group (IDG) meetings; assists in developing and updating the Plan of Care; facilitates understanding of social services and bereavement aspects of care, and provides team with goals and interventions for patient/family care.&nbsp;</li><li>Evaluates bereavement needs including making condolence calls, evaluating risk and coordinating the Plan Care with Bereavement staff.</li></ul>Palliative Care Specific:<ul><li>Assists the palliative care team and/or directly facilitates patient-family meetings for goal setting and advance care planning.</li><li>Provides emotional support for patients and families facing serious illness.</li><li>Coordinates educational and outreach services relevant to the social services – palliative care interface.</li><li>Provides liaison function: (1) between system-wide outpatient palliative care team and inpatient palliative care team, discharge planning and social service departments and (2) between palliative care team and community hospice, home care agencies, long term care facilities and other community services.</li></ul>Job Description Addendum for Social Worker in the Florida Keys &amp; North Florida (3A):Duties may also include performance in bereavement counseling and volunteer coordination.<ul><li>Evaluates the bereavement care needs for survivors (i.e., adults, children, families) in accordance with Company policy.&nbsp; Provides grief guidance and support to maintain the Plan of Care.</li><li>Facilitates bereavement and holiday support groups for children and adults.&nbsp; May attend memorial services.</li><li>Maintains bereavement documentation in a manner reflecting timeliness, completeness, accuracy, legibility, clarity of goal, evaluation, plan, and intervention.</li><li>Recruits volunteers through community networking activities and marketing efforts.&nbsp; Screens potential volunteers through intake calls and interviews, and in training.</li><li>Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for Social Services/Bereavement, events, administrative support, and various other roles.</li><li>Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition.&nbsp; Participates in volunteer-related special events, committees and task force groups.</li><li>Maintains records of volunteers, ensuring that all file requirements are met and kept current.</li><li>Participates in interdisciplinary group (IDG) meetings; providing feedback about patients and family members and serves as a liaison between team members and volunteers.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

Social Worker

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Social Worker (SW) provides and coordinates a wide range of social services including psychosocial support to patients and their families.Qualifications:<ul><li>Master’s degree or above in Social Work (CSWE accredited);SWs hired before 2009 who have degrees in other fieldsare grandfathered in; SWs hired before 4/21/2019 who have BSWs are grandfathered in; Bachelor’s degree may be considered depending on geographic area (Note: Home Health requires MSW)</li><li>Employees working in Georgia require current Georgia LMSW or LCSW</li></ul><ul><li>Minimum of one(1) year of experience including social work/counselinginternshipin health care or hospital setting&nbsp;</li><li>Familiarity with and working knowledge of the concepts and practices of both adult and pediatric patients:&nbsp;&nbsp; Hospice: death and dying&nbsp; Palliative: serious illness</li><li>Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system&nbsp;</li><li>Experience in children, family, and group modalities</li><li>Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload</li></ul><ul><li>Able to remain calm, professional, trouble shoot and intervene withpatient/family crisis situations</li><li>Able to demonstrate high ethical standards in areas of Hospice mission, confidentiality, sensitivity, and flexibility</li><li>Excellent communication (verbal and written) and interpersonal skills</li><li>Ability to work in a team environment and intervene appropriately</li><li>Mobile Driver - Valid driver's license and automobile insurance per Company policy</li></ul><ul><li>Ability to travel to off-site locations</li><li>Ability to physically access any home, hospital, clinic, nursing home, and assisted living facility (i.e., navigate stairs, narrow stairs, narrow spaces, lack of air conditioning, etc.)</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position.</li></ul>Responsibilities of allemployees:<ul><li>Represent Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with company policies, procedures and standard practices.</li></ul><ul><li>Observe company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the micro and macro levels.</li></ul><ul><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support company research and educational activities.</li><li>Share expertise with co-workers both formally and informally.</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate.</li></ul>Job Responsibilities:<ul><li>Performs and documents psychosocial assessment.</li><li>Empowers patient/families to negotiate with resource providers and make decisions on their own behalf.</li><li>Assists other clinical staff in (1) understanding family dynamics as well as significant social and emotional factors related to health problems and (2) developing a plan to address issues in a nonjudgmental manner.</li></ul><ul><li>Maintains documentation in a manner that reflects timeliness, completeness, accuracy, legibility, clarity of goals and interventions.</li><li>Consults and collaborates with other professionals to promote quality care and continuity of patient/family care.</li><li>Performs other duties as assigned.</li></ul>Home Health Specific:<ul><li>Participates in the development of the individualized Plan of Care and participates in Case Conferences.</li><li>Observes clinical symptoms, reaction to treatment regimen, and emotional status and reports to the appropriate staff along with pertinent changes.</li><li>Anticipates barriers to pain and symptom management; identifies differences in goals of curative and palliative care; and provides appropriate education.</li><li>Respects patient’s wishes and stated goals when planning and providing care.</li></ul>Hospice Specific:<ul><li>Shares joint responsibility with other clinicians and volunteers to provide care to patients and families including psychosocial support, advanced directive information, development of Plan of Care, and other social services depending on the patient/family needs.</li><li>Attends and participates inInterdisciplinary Group (IDG) meetings; assists in developing and updating the Plan of Care; facilitates understanding of social services and bereavement aspects of care, and provides team with goals and interventions for patient/family care.&nbsp;&nbsp;</li></ul><ul><li>Evaluates bereavement needs including making condolence calls, evaluating risk and coordinating the Plan of Care with Bereavement staff.</li></ul>Palliative Care Specific:<ul><li>Assists the palliative care team and/or directly facilitates patient-family meetings for goal setting and advance care planning.</li></ul><ul><li>Provides emotional support for patients and families facing serious illness.</li><li>Coordinates educational and outreach services relevant to the social services – palliative care interface.</li><li>Provides liaison function: (1) between system-wide outpatient palliative care team and inpatient palliative care team, discharge planning and social service departments and (2) between palliative care team and community hospice, home care agencies, long term care facilities and other community services.</li></ul>Job Description Addendum for Social Worker in the Florida Keys &amp; North Florida (3A):Duties may also include performance in bereavement counseling and volunteer coordination.<ul><li>Evaluates the bereavement care needs for survivors (i.e., adults, children, families) in accordance with Company policy.  Provides grief guidance and support to maintain the Plan of Care.</li><li>Facilitates bereavement and holiday support groups for children and adults.  May attend memorial services.</li></ul><ul><li>Maintains bereavement documentation in a manner reflecting timeliness, completeness, accuracy, legibility, clarity of goal, evaluation, plan, and intervention.</li><li>Recruits volunteers through community networking activities and marketing efforts.  Screens potential volunteers through intake calls and interviews, and in training.</li><li>Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for Social Services/Bereavement, events, administrative support, and various other roles.</li><li>Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition.  Participates in volunteer-related special events, committees and task force groups.</li><li>Maintains records of volunteers, ensuring that all file requirements are met and kept current.</li></ul><ul><li>Participates in interdisciplinary group (IDG) meetings; providing feedback about patients and family members and serves as a liaison between team members and volunteers.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

SUMMARY:The Program Director is a member of the faculty (rank commensurate with experience) who also holds an administrative appointment related to managing a specific program or programs.&nbsp; Responsibilities include: classroom instruction, day-to-day program operations, assisting students toward successful program completion and staffing the classroom with instructors who support the mission of the University. The Program Director is co-responsible with the Campus Director and Dean of Academic Affairs and Operations for the fiscal wellbeing of the program as it relates to education and helping to maintain/grow enrollment.&nbsp; KEY JOB ELEMENTS:<ul><li>Perform instructional duties as assigned as outlined in the Faculty job description and in accordance with the provisions of Faculty Supplement to the South University Employee Handbook.</li><li>Select and develop Program Advisory Council (PAC) that meets at least once per year.</li><li>Participates in faculty development each year as required.</li><li>Select, train, develop, manage, and lead regular and adjunct faculty according to the guidelines provided by the Campus Director and Dean of Academic Affairs and Operations, the Program Chair and in accordance with the policies and procedures of the University/Campus.</li><li>Effectively administer and grow the Anesthesiologist Assistant program including curriculum development, student registration/advisement, community relations and campus relations. </li><li>Support University programs designed to achieve student completion rates as outlined in the five-year strategic plan.</li><li>Collaborate with other Academic Program Directors within own school and across schools and with the Department Chair re: scheduling, sharing faculty, curriculum and other.</li><li>Notification of expected or unexpected substantive change within the program and of any change in institutional accreditation status or legal authority to provide postsecondary education.</li><li>Assures full compliance with federal, state and accrediting body standards and regulations, as well as adhering to all policies and procedures.</li><li>Facilitates the submission of required programmatic fees and documentation, including reports of graduation rates, performance on state licensing or certification examinations and employment rates.</li><li>Assures compliance with accreditation criteria within two years or the length of the program, whichever is shorter.</li><li>In the absence of a Department Chair for the Anesthesiologist Assistant program, is co-responsible, with the Dean of the College of Health Professions, for accreditation activities on his/her campus which are normally handled by the Department Chair.&nbsp; </li><li>Supervise those activities of the faculty and administrative staff that are in direct support of the Anesthesiologist Assistant program.</li><li>Organize, administer, continuously review, plan, and develop processes that ensure general effectiveness of didactic education in the program.</li><li>Have regular contact with all entities that participate in the education of the students</li><li>Ensure that continuous and competent medical guidance for the clinically related program components is provided, so that:<ul><li>Supervised clinical instruction meets current standards of acceptable practice</li><li>Anesthesiologist assistant students learn, develop, and practice the knowledge and skills essential to successful professional interactions with physicians in the medical workplace.</li></ul></li><li>Ensure that continuous and competent educational guidance is provided, so that the didactic demands placed by the clinical educational environment are adequately addressed by classroom curriculum design.</li><li>Other responsibilities as determined by the Campus Director and Dean of Academic Affairs and Operations and the Department Chair.</li></ul>OITION REQUIREMENTS:<ul><li>A minimum of two years successful performance in a full-time university-level teaching role and prior management experience in higher education or in another organization within the program director’s discipline.</li><li>Must be Anesthesiologist Assistant certified by the NCCAA or its successor.</li><li>Hold a graduate degree in education, administration, medicine, or the medical basic sciences.</li><li>Have the requisite knowledge and skills to administer the classroom/academic aspects of the program; and have the requisite knowledge and skills to administer the operation of the overall program.</li><li>Ability to read, understand, interpret and implement accreditation criteria and state agency regulations.</li><li>Ability to resolve inquiries and complaints from employees, students, regulatory agencies, or members of the academic or business community.</li><li>Ability to effectively present information to faculty, academic and campus leaders, corporate leaders, and public groups.</li><li>Experience with computerized administrative systems. Proficient with the use of standard office applications on personal computers.</li></ul>WORK ENVIRONMENT:The individual must be able to travel out of the local area with an occasional overnight stay to participate in a variety of conferences and meetings. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to lift up to 10 pounds. The vision requirements include ability to adjust focus and close vision.South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.&nbsp;&nbsp;JobFamilyAll PositionsPayTypeSalaryEducationLevelMaster’s Degree

Program Director, Anesthesiologist Assistant Program

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Hospice House Float Position Role: The Per Diem RN is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and providing palliative and supportive care to the patient/family unit.Qualifications: • Current license as RN in the state where the employee will be working•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023. For LPN in a Hospice House, the deadline is 3/31/2023.• Minimum one (1) year of in-patient nursing or hospice experience for external candidates; for internal applicants, minimum of 6-months of LPN experience with hospice/home health within an affiliate • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Flexible schedule to meet the needs of Hospice House patients • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to physically access patient rooms, other areas of the Hospice House/Hospital/ALF, etc., and any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) within any part of the service area • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodationSome locations may require:<ul><li>Cross training to hospice house or field (home/facility/admission) positions of equal licensure/certification and scope when census calls for flexible staffing</li><li>Completes clinical admissions for all Company services including, but not limited to:<ul><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy</li><li>Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Admissions to ensure timely follow-up.&nbsp; When assignment is complete, informs Admissions and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices. • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals. • Participates with the IDG to evaluate hospice referrals/admissions for level of care appropriateness. • Attends patient deaths; prepares body for transport; oversees disposal of medications. • Provides appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff. • Presents concise and pertinent oral and written reports to IDG; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses). • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Per Diem RN-Hope Healthcare-Days-Float

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Benefits Day 1 Mileage reimbursement Schedule-Monday-Friday-8a-5p The RN Day Triage provides telephonic and ad hoc support to patients and families. The RN, Day Triage will establish and maintain positive relationships with team members, patients/families and referral resources.Qualifications:<ul><li>Current Affiliate state or &nbsp;multi-state license to practice as an RN, and has the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license.</li><li>Minimum of one (1) year nursing experience; hospice or hospital experience preferred</li><li>Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system</li><li>Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred</li><li>Excellent critical decision making and problem-solving skills</li><li>Excellent clinical and assessment skills</li><li>Ability to use equipment with visual and auditory mechanisms</li><li>Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines</li><li>Ability to effectively handle stressful situations professionally and calmly with exceptional customer service</li><li>Strong patient service skills</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ○&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Information seeking / probing skills&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ○&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accurate knowledge transfer&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ○&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Listening, understanding, and responding<ul><li>Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits</li><li>Ability to work in a cooperative team environment</li><li>Able to exhibit a sense of urgency in daily work activities</li><li>Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills</li><li>Available to work shifts to accommodate extended hours of operation as scheduled</li><li>Ability to perform sedentary work with frequent interruptions</li><li>Ability to manage the emotional stress of working with and caring for terminally ill patients and their families</li><li>Ability to perform the essential functions and physical requirements lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position.</li></ul>Responsibilities of all employees:<ul><li>Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with Company policies, procedures and standard practices.</li><li>Observe the Company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote the Company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support Company research and educational activities.</li><li>Share expertise with coworkers both formally and informally.</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>Job Responsibilities:<ul><li>Triages phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills.</li><li>Provides and manages direct care to patients and families incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.</li><li>Responsible for the timely, courteous, and effective handling of clinical inquiries related to Chapters Health System’s services.&nbsp; Positively promotes and clearly explains benefits of Chapters Health System’s services.&nbsp; Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate.</li><li>Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data.</li><li>Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).</li><li>Provides reassurance to patients and families.&nbsp; Assists in finding solutions to their questions and/or recognizes the need for an in person visit.&nbsp; Coordinates or completes in person visit when needed/or requested.</li><li>Assists the patient and family to achieve the desired comfort levels.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).</li><li>Triage RN's who experience technical issues not caused by the company equipment or network (i.e. offsite power outage, personal internet outage) are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue. If the issue cannot be resolved in 30 minutes, RN may be required to report to a IPU or Resource Center based on leadership direction.</li><li>During times of emergencies (i.e. Hurricanes, etc.), the Triage RN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency.</li><li>Performs other duties as assigned.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

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