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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the RoleThe American Express Global Dining team sits within the USCS organization.&nbsp; Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.&nbsp;Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.We are seeking a strategic and forward-thinking Director of Product, Demand Generation to define and evolve the systems, channels, and capabilities that fuel discovery, engagement, and ongoing value across the Resy consumer ecosystem. You will shape how demand generation surfaces work together to create meaningful outcomes for diners and restaurants, ensuring our platform delivers cohesive, high-impact user experiences that drive sustainable growth.&nbsp;In this role, you will lead the Demand Generation Product team and oversee a broad portfolio spanning channels, growth tooling, and foundational platform capabilities. You’ll collaborate with cross-functional teams to build scalable experiences that address current needs and create pathways for future opportunities including loyalty, rewards, and personalized engagement. This role reports to a VP of Product.&nbsp;How will you make an impact in this role?<ul><li>Lead the Demand Generation Product Team:&nbsp;Manage and mentor PMs, fostering a culture of strong product judgment, operational rigor, and collaborative execution.</li><li>Set &amp; Communicate Demand Generation Strategy: Define how DG channels and platform capabilities combine to deliver value across the ecosystem, ensuring alignment with company priorities and long-term consumer experience goals.</li><li>Drive Cross-Channel &amp; System-Level Thinking:&nbsp;Oversee targeting, messaging, experimentation, and operational systems to ensure the DG platform is scalable, resilient, and built to support evolving growth opportunities.</li><li>Collaborate Cross-Functionally:&nbsp;Partner with Consumer, Restaurant, and Integrations Product, Marketing, Data, and Engineering teams to ensure DG channels integrate seamlessly within broader user journeys and product experiences.&nbsp;</li><li>Deliver Operational Excellence: Oversee end-to-end delivery across DG channels and platform capabilities, ensuring polished launches, measurable outcomes, and a consistent user experience.</li></ul>Minimum Qualifications<ul><li>6+ years in Product Management, including 2+ years managing PMs, ideally within consumer or platform-oriented environments&nbsp;</li><li>Ability to connect demand generation strategy with underlying systems and data architecture to drive cohesive, cross-channel decisions&nbsp;</li><li>Experience building and scaling growth platforms such as targeting, messaging, experimentation, or channel delivery systems&nbsp;</li><li>Strong understanding of demand generation concepts, multi-channel activation, and performance optimization across the consumer lifecycle&nbsp;</li><li>Technical fluency with system design, data flows, experimentation frameworks, and performance trade-offs&nbsp;</li><li>Skilled at managing complex dependencies, prioritizing effectively, and making data-informed decisions&nbsp;</li><li>Clear and persuasive communicator across technical and non-technical audiences&nbsp;</li><li>Passionate about hospitality, technology, and creating exceptional consumer experiences&nbsp;</li></ul>Preferred Qualifications<ul><li>Experience with consumer engagement or growth platforms, including personalization, segmentation, or marketing technology&nbsp;</li><li>Familiarity with loyalty, rewards, or other incentive-driven engagement models&nbsp;</li><li>Demonstrated success developing Product Managers and maturing product organization practices&nbsp;</li><li>Experience in hospitality, dining, travel, or marketplace products&nbsp;</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Director of Product, Demand Generation - Resy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Position SummaryThe Manager, Consumer Credit Review, will perform the Consumer Credit Review function within the third line of defense at American Express – reporting to the Director of Consumer Credit Review. This position is responsible for leveraging data driven analysis to delivering end-to-end credit review activities for all consumer and small business portfolios and products. It requires a balance of strong consumer and small business credit acumen, operational execution, and adherence to regulatory expectations for independent credit review functions. Please note that this is an Individual Contributor role.Key Responsibilities<ul><li>Conduct analytical reviews to evaluate credit decisions and adherence to underwriting and account management policies</li><li>Identify internal and external emerging risks based on ongoing monitoring</li><li>Document workpapers clearly and thoroughly, with sufficient support for findings and conclusions</li><li>Identify and escalate potential credit weaknesses, process gaps, or credit decision inconsistencies</li><li>Support portfolio analytics, monitoring, and sampling by working with credit and performance data</li><li>Use tools such as SQL, Python, or similar platforms to work with large datasets and conduct analysis in support of reviews</li><li>Assist with the preparation of reports, dashboards, and governance materials</li><li>Participate in continuous improvement efforts related to methodology, templates, and credit risk review standards</li></ul>Required Qualifications <ul><li>3+ years of experience in consumer credit risk management or data analytics.</li><li>Bachelors degree in a quantitative, financial, or business discipline.</li><li>Ability to work with large datasets and perform analysis using SQL, Python or similar tools.</li><li>Familiarity with the consumer credit lifecycle and associated risk controls.</li><li>Strong analytical and documentation skills; detail-oriented and intellectually curious.</li><li>Ability to manage time and tasks effectively under minimal supervision.</li></ul>Preferred Qualifications<ul><li>Advanced degree in a quantitative, financial, or business discipline.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager, Consumer Credit Review - Risk Data Analysis

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Global Dining team sits within the USCS organization.&nbsp; Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.About the RoleThis role supports three interconnected workstreams that shape the quality of the restaurant and guest experience. You will help evaluate and operationalize third-party integrations, strengthen partner programs, and support platform security efforts that maintain a trusted ecosystem. This role requires strong analytical skills, structured communication, and the ability to bring clarity to ambiguous or cross functional problems. You will help teams make informed decisions, build scalable processes, and ensure both partners and internal stakeholders have the data and documentation they need. Key Responsibilities<ul><li>Manage key analytics - dashboards, financial budgets, and scorecards that track partner &amp; program performance, integration health, guest impact, and platform security indicators.</li><li>Support BD team activities related to the intake &amp; analysis of perspective partners as well as ongoing partner onboarding management.</li><li>Assist in daily operations for platform security - conducting audits, sweeps, and data pulls, analysis to identify high-risk accounts or integration-related anomalies.</li><li>Maintain and improve SOPs and documentation for workflows across integrations, partnerships, and platform security.</li><li>Collaborate cross-functionally with product, engineering, customer success, and support teams to improve integration and security workflows.</li></ul>How will you make an impact in this role?<ul><li>Integrations launch smoothly with accurate configuration, clear documentation, and predictable performance.</li><li>Leadership receives timely and actionable reporting that supports decisions across partnerships, integrations, and platform security.</li><li>Platform security indicators are monitored consistently and escalated early when issues arise</li><li>Partner and operational workflows perform as expected, and gaps are identified and resolved quickly.</li></ul>Minimum Qualifications<ul><li>You are a collaborative, detail-oriented problem solver who thrives in a fast-paced, cross-functional environment</li><li>2–3 years of experience in an analytics, operations, partnerships, or business operations role, with exposure to partner management, program support, or platform operations</li><li>1–2 years of experience using analytics or reporting tools (e.g., Salesforce, Looker, Tableau, SQL, or similar), with an understanding of data structures and reporting best practices</li><li>Experience supporting or collaborating with business development, product, engineering, or platform teams on cross-functional initiatives</li><li>Strong documentation and process management skills, with experience creating, maintaining, or improving SOPs and operational workflows</li><li>High attention to detail and organizational skills, with the ability to manage multiple projects and deadlines simultaneously</li></ul>Preferred Qualifications<ul><li>Experience in food tech, SaaS, fintech, or marketplace platforms preferred</li><li>Familiarity with third-party integrations, platform security concepts, risk management, or audit processes preferred</li><li>Passion for the dining and hospitality industry preferred</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Analyst, Product & Platform Partnership Operations

American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The SEC Reporting team prepares external quarterly and annual financial reports for American Express Company and certain US GAAP subsidiaries. In particular we prepare the Company’s SEC filings, including the Form 10-Q, Form 10-K and Form 11-K. We also support the preparation of quarterly Earnings materials. We perform independent processes to prepare, review and analyze financial information with a key focus on control and compliance. We work extensively with financial/segment controllers, subject matter experts, General Counsel’s Office, Investor Relations and external auditors. While the team owns deliverables on a quarterly cadence, no two quarters are the same due to the ever-evolving storyline of the company’s performance and aspirations. Team members across all levels have high exposure to senior leaders, making a culture of discourse, innovation and diverse thinking key to the team’s success. Responsbilities:<ul><li>Work with teams from across Finance and beyond to understand and report on the company’s holistic performance through 10-Q/10-K reporting</li><li>Communicate complex ideas clearly and succinctly for senior audiences</li><li>Use curiosity and reporting acumen to identify opportunities to improve our external financial disclosures</li><li>Provide external perspective through participation in industry groups and peer benchmarking</li><li>Ensure compliance with all internal controls around external reporting and coordinate required documentation as necessary (e.g. spreadsheet controls, tie-out packages, etc.) &nbsp;</li><li>Leverage your technical and reporting expertise to support critical Company initiatives&nbsp; Minimum Qualifications: </li><li>Undergraduate degree in Accounting/Finance</li><li>5+ years professional experience in Accounting/Finance</li><li>Excellent verbal and written communication skills</li><li>Proficient with Microsoft Office products (Word, Excel, PowerPoint, Outlook)</li><li>Strong analytical skills and an attention to detail</li><li>Agile mindset – positive, can-do attitude with the flexibility to adaptPreferred Qualifications: </li><li>MBA/CPA</li><li>Prior External Reporting and/or public accounting experience</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Controller

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.WHO WE ARE:American Express Global Dining consists of Resy, Tock and Rooam. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 18,000 restaurants globally.&nbsp;Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.ABOUT THE ROLE: We’re looking for a Senior Manager of User Research to join the Product Strategy team within the Amex Global Dining Digital Product organization, reporting to the Director of User Experience Research. You’ll lead initiatives that help our hospitality partners grow their business and build stronger connections with guests.Your work will focus on understanding what “growth” really means for hospitality businesses — how restaurants, wineries, fine-dining, and enterprise resorts and hotels attract new guests, fill tables, and build loyalty. You’ll collaborate closely with stakeholders across the business to relentlessly improve experiences for hospitality partners within a nimble Product organization that values an iterative approach to design and strategy — always starting with a clear understanding of customer needs before designing solutions.What You’ll Do<ul><li>Lead research that helps design and improve tools and experiences for hospitality partners — including advertising, loyalty, and other growth-focused initiatives.</li></ul><ul><li>Collaborate with Product Design in a close discovery partnership — working as part of a trio (Strategy or Product, Design, Research) to frame problems, explore early concepts, and evaluate performance through experimentation and analytics (e.g., Amplitude, Optimizely, launch-and-learn methods).</li></ul><ul><li>Plan and conduct in-depth interviews, ethnographic field research, participatory co-creation, concept testing, usability studies, and in-product experiments with hospitality customers, guests, and Amex card members.</li></ul><ul><li>Translate research into clear, actionable insights that guide product strategy, helping senior leaders and roadmap teams assess opportunities — the risk, reward, and trade-offs of each path.</li></ul><ul><li>Collaborate with Partner Success, Support, and Sales teams to gather feedback and connect insights from customer interactions.</li></ul><ul><li>Lead hands-on analytics and experimentation — using tools like Amplitude, Looker, or Optimizely to explore data, run tests, and connect quantitative results with qualitative insights.</li></ul><ul><li>Partner with product strategy to ensure business and product priorities are grounded in a deep understanding of customer needs and behaviors.</li></ul><ul><li>Support and coach product squads in conducting their own lightweight research — building team confidence and capability in user research, design thinking, and customer experience strategy.</li></ul>Who You Are<ul><li>You’re motivated by understanding B2B customers and their goals — how they use technology to run their business, attract new guests, re-engage past ones, and grow revenue through advertising and loyalty initiatives.</li></ul><ul><li>You’re curious about how products can create value for both hospitality partners and American Express — from helping venues fill tables to creating thoughtful, effective ad experiences that connect brands and guests.</li></ul><ul><li>You thrive in 0–1 discovery work and are equally comfortable with evaluative research that helps refine and improve experiences.</li></ul><ul><li>You’ve helped build or scale self-serve products or platforms for growth/ads/loyalty like enabling customers to launch and measure marketing campaigns — with a demonstrated ability to guide strategy and product decisions for early-stage feature sets through to mature rollout.</li></ul><ul><li>You’ve worked closely with product, design, engineering, and customer-facing teams to align insights with business and user goals.</li></ul><ul><li>You’re experienced in guiding and mentoring teams — helping others plan, conduct, and apply research in their work.</li></ul><ul><li>You’re confident in both qualitative and quantitative research and know how to combine them to tell a complete story.</li></ul><ul><li>You’re comfortable using analytics and experimentation tools (e.g., Amplitude, Looker, Optimizely) to investigate user behavior and test hypotheses.</li></ul><ul><li>You’re organized, proactive, and able to manage multiple studies, partners, and stakeholders.</li></ul>Qualifications<ul><li>7+ years of experience in user research, design research, mixed-methods research, design strategy, or a related field.</li></ul><ul><li>Background in research for multi-sided B2B/B2C marketplaces.</li></ul><ul><li>Self-starter, comfortable working in fast-paced, highly collaborative environments.</li></ul><ul><li>Experience using analytics and research tools like Amplitude (to analyze product performance), Snowflake (to explore and connect business data), Optimizely (to design and run A/B tests), and UserTesting (to gather feedback and validate early concepts) — with a track record of conducting your own quantitative analysis to inform product decisions.</li></ul><ul><li>Experience leading research in growth, advertising, loyalty, or monetization product areas — using data and experimentation to drive measurable outcomes such as partner adoption, guest engagement, and revenue growth.*Portfolio submission highly preferred with application submission*</li></ul>Nice to Have Experience<ul><li>Background in research for SaaS products.</li></ul><ul><li>Experience working directly with B2B or operator-facing customers — such as restaurants, hotels, wineries, or other hospitality businesses that use digital tools to manage operations, marketing, and guest relationships.</li></ul><ul><li>Cash-flow strapped SMB facing tooling for mom and pop</li></ul>Values<ul><li>Curious: You seek to understand deeply and keep learning.</li></ul><ul><li>Collaborative: You value diverse perspectives and teamwork.</li></ul><ul><li>Objective: You focus on helping teams learn, not on proving assumptions.</li></ul><ul><li>Action-Oriented: You care about making progress and driving meaningful change.</li></ul><ul><li>Hospitality-Minded: You believe in creating experiences that help hospitality businesses — and their guests — thrive.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, UX Research, Growth & Monetization

Job Title Pathology Lab Assistant/UKHC Requisition Number RE52652 Working Title Lab Assistant - Histology Department Name H3200:Laboratory Services Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 2 yrs Required License/Registration/Certification None Physical Requirements Standing for long periods, lifting of reagents, pushing and pulling of slide drawers, extended periods of sitting at computer, ability to move around hospital between departments. The position will have exposure to chemicals, blood, body fluids, and tissue. Shift Monday-Friday, day shift, 40 hours/week; hours may vary Job Summary The Pathology Lab Assistant facilitates the appropriate, accurate, and timely workload assignment to Pathologist Assistants, histotechs, and pathologists. The lab assistant may receive and accession specimens, handle equipment maintenance, prepare reagent and/or perform other duties as assigned. Experience with medical terminology required. Ability to work with flexibility, efficiency, enthusiasm, and diplomacy is preferred. Demonstrated proficiency in data entry and computer software applications. Must be detail oriented and enjoy working in a team environment. IMPORTANT: Resumes and CVs cannot be substituted for a completed application. Incomplete applications could disqualify you from being considered for this position. To be considered for this position you must fully complete the online application being sure to only put one (1) job title for each entry (multiple job titles for one employer must have separate entries), the # of hours worked per week and your ending salary. All job titles and dates must correspond with those appearing on your resume. Skills / Knowledge / Abilities General computer skills, including data entry, medical terminology, attention to detail. Does this position have supervisory responsibilities? No Preferred Education/Experience 2 years college or equivalent and knowledge of medical terminology preferred. Deadline to Apply 12/28/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Pathology Lab Assistant/UKHC

Job Title Nurse Clinical/UKHC Requisition Number NR14538 Working Title RN/ Pavilion A 11th floor Tower 100 Surgical Oncology Department Name H7700: Cancer Services-Inpatient Pav A Work Location Lexington, Ky Grade Level 10 Salary Range $28.00-39.10/hour Type of Position Staff Position Time Status Full-Time Required Education ADN Required Related Experience No experience required. Required License/Registration/Certification Active Kentucky Registered Nurse (RN) license, Temporary Work Permit (TWP), Provisional License or active compact state Registered Nurse (RN) license that is in good standing and American Heart Association (AHA) Basic Life Support certification for the Healthcare Provider valid for at least 6 months after employment date Physical Requirements The essential functions for this position include the ability to lift, carry, push, and pull 50-100 pounds on a daily basis and 25-50 pounds frequently; as well as stand, walk and sit for long periods of time. The conditions of work may involve exposure to communicable diseases, hazards of radiation, and injury from intractable patients or sharp instruments. Shift Must be able to work three, 12-hour shifts per week; will also be required to work some weekend and holidays. Job Summary Registered Nurses in the Surgical Oncology unit provide care for surgical oncology and hospice patients. Patient conditions include a wide variety of post-surgical and end of life conditions. Patient conditions include a wide variety of post-surgical and end of life conditions. RNs on this unit provide care to patients who are moderately stable, with fluctuating patient acuity, have complex needs and require comprehensive care. The primary responsibilities for this position consist of providing total, comprehensive, continuous and patient centered care which includes: assessing, documenting, planning, implementing, teaching, developing, and evaluating a comprehensive nursing plan of care; delivering direct patient care; ensuring patient satisfaction; training and delegating duties for Nursing Care Technicians (Nursing Assistant); and adhering to University policies and procedures as well as federal, state and local regulations. Furthermore, this environment supports collaborative efforts among the nursing staff and the team of physicians to increase communication and enhance expected patient outcomes. This includes utilization of the nursing process in conjunction with a comprehensive patient-centered plan of care, ensuring patient satisfaction. Skills / Knowledge / Abilities The ideal candidate will have the following: knowledge of Maslow’s eight Basic Human Needs and the priority within Gordon’s Functional Health Patterns Frame Work as well as Swanson’s Caring model; superb direct patient care and critical thinking skills; basic computer navigation skills and working knowledge of the internet; ability to communicate in a professional and respectful manner with patients and their families, co-workers and physicians; and strong organizational, prioritization, and delegation skill. The candidate will be highly motivated, pro-active and confident in advocating for patients and their family members. Will also enjoy working in a strong team environment and provides open, honest communication with fellow staff and physicians. In addition, the ideal candidate will possess exceptional technical skills and a proven ability to work in a team as well as independently. Does this position have supervisory responsibilities? No Preferred Education/Experience BSN + AT LEAST 1 YEAR OF RN EXPERIENCE PREFERRED Deadline to Apply 12/29/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Nurse Clinical/UKHC

Job Title Social Media Specialist Senior Requisition Number RE52647 Working Title Social Media Coordinator Department Name 3R150:Marketing and Brand Strategy Work Location Lexington, KY Grade Level 43 Salary Range $39,894-63,814/year Type of Position Staff Position Time Status Full-Time Required Education BA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 1 yr Required License/Registration/Certification None. Physical Requirements Sitting or standing for long periods of time. Shift Monday-Friday 8:00 a.m.-5:00 p.m.; and nights and weekends as needed. Job Summary As part of the university’s Public Relations and Strategic Communication and Marketing and Brand Strategy teams, the Social Media Coordinator will play a key role in building and supporting the University of Kentucky’s online reputation and advancing the university’s strategic goals, priorities and messages. The Social Media Specialist will bring innovative, enterprising ideas and stay current with emerging technologies, platforms, trends and best practices. The Social Media Specialist must demonstrate good professional judgment, follow university brand guidelines and adhere to university policies and procedures. The Social Media Specialist will do this work in an accessible manner; use photos/videos effectively on social media platforms; follow, implement and evaluate social media trends; and advance ideas. Skills / Knowledge / Abilities · Foundational knowledge of analytics tools (e.g., Sprout Social, Google Analytics, native platform insights). · Knowledge of accessibility, copyright and privacy guidelines relevant to digital media. Does this position have supervisory responsibilities? No Preferred Education/Experience · 2+ years of professional experience in social media strategy and management, preferably in a higher education or large organization setting. · Demonstrated success in building brand presence and engagement across digital platforms. · Experience in content creation and content calendar management Deadline to Apply 01/11/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Social Media Specialist Senior

Job Title Nurse Clinical/UKHC Requisition Number NR13439 Working Title RN/Surgical Head, Neck, and Plastics Department Name H3040:Cancer Services - Inpatient Work Location Lexington, KY Grade Level 10 Salary Range $28.00-39.10/hour Type of Position Staff Position Time Status Full-Time Required Education ADN Required Related Experience No experience required. Required License/Registration/Certification Active Kentucky Registered Nurse (RN) license, Temporary Work Permit (TWP), Provisional License or active compact state Registered Nurse (RN) license that is in good standing and American Heart Association (AHA) Basic Life Support certification for the Healthcare Provider valid for at least 6 months after employment date Physical Requirements The essential functions for this position include the ability to lift, carry, push, and pull 50-100 pounds on a daily basis and 25-50 pounds frequently; as well as stand, walk and sit for long periods of time. The conditions of work may involve exposure to communicable diseases, hazards of radiation, and injury from intractable patients or sharp instruments. Shift Must be able to work three, 12-hour shifts per week 7A-730P; will also be required to work some weekend and holidays. Job Summary This is a 12 bed progressive care unit located in Pavilion A, that provides care for patients with a wide variety of conditions including head and neck cancers, ENT conditions, and reconstructive plastic surgery, with a heavy emphasis on post-surgical care. RNs on this unit provide care to patients who are moderately stable, with fluctuating patient acuity, have complex needs and require comprehensive care. This unit is a universal bed area which includes acute and progressive level care. The universal bed model includes frequent RN assessments and more intensive level of care/monitoring including progressive care/telemetry. As a part of this unit, the RN serves as an important component of the interdisciplinary progressive care team. This team is responsible for closely monitoring the patient’s physiologic condition, performing frequent treatments as ordered by the physician, and providing a safe transition from progressive to acute care. The primary responsibilities for this position consist of providing total, comprehensive, continuous and patient centered care which includes: assessing, documenting, planning, implementing, teaching, developing, and evaluating a comprehensive nursing plan of care; delivering direct patient care; ensuring patient satisfaction; training and delegating duties for Nursing Care Technicians (Nursing Assistant); and adhering to University policies and procedures as well as federal, state and local regulations. Furthermore, this environment supports collaborative efforts among the nursing staff and the team of physicians to increase communication and enhance expected patient outcomes. This includes utilization of the nursing process in conjunction with a comprehensive patient-centered plan of care, ensuring patient satisfaction. Skills / Knowledge / Abilities The ideal candidate will have the following: knowledge of Maslow’s eight Basic Human Needs and the priority within Gordon’s Functional Health Patterns Frame Work as well as Swanson’s Caring model; superb direct patient care and critical thinking skills; basic computer navigation skills and working knowledge of the internet; ability to communicate in a professional and respectful manner with patients and their families, co-workers and physicians; and strong organizational, prioritization, and delegation skill. The candidate will be highly motivated, pro-active and confident in advocating for patients and their family members. Will also enjoy working in a strong team environment and provides open, honest communication with fellow staff and physicians. In addition, the ideal candidate will possess exceptional technical skills and a proven ability to work in a team as well as independently. Does this position have supervisory responsibilities? No Preferred Education/Experience BSN + AT LEAST 1 YEAR OF RN EXPERIENCE PREFERRED Deadline to Apply 12/29/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Job Title Patient Resource Specialist/UKHC Requisition Number RE52387 Working Title Grants Enrollment Specialist Department Name MG31I:IM-INFECTIOUS DISEASE Work Location Lexington, KY Grade Level 09 Salary Range $43,680-71,323/year Type of Position Staff Position Time Status Full-Time Required Education BA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 2 yrs Required License/Registration/Certification None Physical Requirements Sitting for long periods; lifting up to 25 lbs occasionally Shift Monday through Friday, 9:00am – 5:30pm. Job Summary The Patient Resource Specialist will serve as part of the University of Kentucky Bluegrass Care Clinic multidisciplinary team to identify and remove barriers to care for individuals participating in grant programming at the BCC. Primary responsibilities encompass comprehensive patient financial management and advocacy. Patient Resource Specialists are responsible for determining patient eligibility for various programs, enrolling patients in those programs, ensuring patients understand the programs and their responsibilities, and their insurance/program coverage plan(s). They must be willing to become a KYnector within 6 months of hire. The Patient Resource Specialist will assist patients with grant enrollment, Medicaid/Insurance enrollment, provide guidance with financial assistance programs, advocate for billing issue resolution, and ensure that all databases/computer systems are up to date with accurate and timely coverage information. Patient Resource Specialist ensure proper coordination of benefits, verifying that Ryan White Grants are the payor of last resort on accounts. The Patient Resource Specialist will work closely with patients and their caregivers, physicians, nurses, social workers, and other staff of the Bluegrass Care Clinic to determine and execute the most appropriate fiscal solutions. The Patient Resource Specialist will provide analytical and operational support for relevant patient financial services that may include, but are not limited to, billing and payment processes, analysis and strategy for process improvement, Federal and State assistance application processes, financial assistance applications, and research or grant enrollment. Skills / Knowledge / Abilities MS Windows (Word, Excel, Access (or other database experience), Outlook, TEAMS, Epic Does this position have supervisory responsibilities? No Preferred Education/Experience Equivalencies will be accepted for relevant healthcare financial assistance experience. Deadline to Apply 01/04/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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