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We are seeking a data-driven, business-minded analyst with expertise in business intelligence, data visualization, and workforce planning to join our AutoNation Contact Center team. This role partners closely with the Senior Director of the BDC, as well as leaders across Customer Relations, Parts Operations, and site management, to deliver data-driven insights that improve performance and decision-making. The ideal candidate combines strong analytical and technical skills with the ability to translate complex data into clear, actionable insights and executive-ready visuals. You’ll bridge analytics and operations, helping the business move from data collection to intelligent, measurable action.We are seeking a data-driven, business-minded analyst with expertise in business intelligence, data visualization, and workforce planning to join our AutoNation Contact Center team. This role partners closely with the Senior Director of the BDC, as well as leaders across Customer Relations, Parts Operations, and site management, to deliver data-driven insights that improve performance and decision-making. The ideal candidate combines strong analytical and technical skills with the ability to translate complex data into clear, actionable insights and executive-ready visuals. You’ll bridge analytics and operations, helping the business move from data collection to intelligent, measurable action.<h1>Job Responsibilities:</h1><h1>Business Intelligence &amp; Analytics</h1><ul><li>Collect, analyze, and interpret operational data from systems such as telephony, CRM, workforce, and QA tools.</li><li>Design and maintain interactive dashboards and automated reports using Tableau, Power BI, or Looker Studio.</li><li>Develop compelling visual narratives and executive summaries highlighting KPIs such as conversion rates, contact volume, staffing ratios, CSAT, AHT, attrition, and cost per RO.</li><li>Partner with Finance and Operations to model business scenarios, identify performance trends, and quantify ROI for strategic initiatives.</li><li>Support multiple departments—including BDC leadership, Customer</li><li>Relations, Parts Operations, and site teams—with customized reporting that drives informed decisions.</li><li>Identify and implement opportunities for automation, standardization, and improved data accessibility across business units.</li></ul><h1>Workforce Management</h1><ul><li>Own and enhance workforce planning processes, including forecasting, scheduling, and capacity planning across multiple contact center sites.</li><li>Monitor real-time and interval-based staffing adherence to maintain service-level and cost-efficiency targets.</li><li>Translate workload and productivity data into accurate staffing models for inbound, outbound, and omni-channel operations.</li><li>Continuously refine forecasting logic to reflect business trends, promotions, and seasonality.</li></ul><h1>Cross-Functional Collaboration</h1><ul><li>Serve as a trusted analytics partner to senior leadership, delivering insight-driven presentations and dashboards.</li><li>Collaborate with Customer Relations, Parts Operations, and site management to ensure data accuracy, transparency, and shared KPI understanding.</li><li>Act as the internal “data storyteller,” transforming metrics into clear recommendations that shape both daily actions and long-term strategy.</li></ul><h1>Critical Success Behaviors</h1><ul><li>Strategic thinker who connects insights to operational outcomes.</li><li>Detail-oriented with exceptional data integrity and accuracy.</li><li>Strong presentation and storytelling skills—able to simplify complex findings for senior leaders.</li><li>Collaborative, proactive, and solutions-oriented across teams.</li><li>Passionate about continuous improvement, automation, and emerging technologies.</li></ul><h1>Qualifications:</h1><h1>Required</h1><ul><li>Bachelor’s degree in Business, Analytics, Statistics, Finance, or a related field.</li><li>4+ years of experience in business analytics, workforce management, or operational intelligence, ideally within a call center or multi-site environment.</li><li>Advanced proficiency in Excel (data modeling, pivot tables, automation).</li><li>Skilled in BI platforms (Tableau, Power BI, Looker Studio, etc.).</li><li>Experience with WFM tools such as NICE, Calabrio, Genesys, or Webex CC.</li><li>Ability to communicate insights clearly through both written and visual reports.</li></ul><h1>Preferred</h1><ul><li>Working knowledge of SQL or other data-querying languages.</li><li>Familiarity with contact center metrics and forecasting principles.</li><li>Experience in report automation, dashboard design, or data integration.</li><li>Certifications in Business Analytics, Data Visualization, or Workforce Management (e.g., Six Sigma, COPC).</li></ul><h1>Physical Requirements:</h1><ul><li>Ability to work in an office environment and remain seated for extended periods while using a computer..</li><li>Occasional standing, walking, and light lifting (up to 15 pounds) for meetings or administrative tasks.</li><li>Limited travel for onsite meetings.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Business Intelligence and Workforce Analytics Analyst

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Associate - Audi Plano

Come care with us at West Coast University! As a Nursing Faculty member for a certified Great Place to Work, you will guide nursing students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. &nbsp;At West Coast University you will have the opportunity to share your success story with the next generation of nurses as a key member of our student-centered, innovative community!5 weeks on campus, 2 weeks at a clinical siteYou will make an impact by: &nbsp;<ul><li>Serving as a mentor, role model and facilitator who provides guidance and academic support for students. </li><li>Demonstrating enthusiasm for teaching, the teaching/learning process and for individual students.</li><li>Applying your skills and experience to your assigned teaching schedule.</li><li>Participating in and contributing to assessment activities of courses/curriculum and programs via a continuous improvement plan set forth by the University.</li><li>Regularly contributing to improvement of class materials and syllabi within prescribed shared governance culture.</li><li>Utilizing a variety of teaching methodologies to instruct students, always with intent to facilitate observable evidence of student fulfillment of prescribed learning outcomes.</li><li>Maintaining scholarly activities.</li><li>Participating in professional growth and service in accordance with university policies.</li><li>Advancing our commitment and focus on the students we serve, and their success as healthcare professionals.</li><li>Fully leveraging our innovative technologies and resources, such as our Simulation and Innovation Labs.</li><li>*If working with students in a Clinical setting you will:<ul><li>Assume complete responsibility for students in clinical facilities. </li><li>Clarify clinical expectations with students.</li><li>Clarify student placement and expectations with clinical facility staff.</li><li>Utilize care planning time to direct students to available resources needed for clinical preparation. </li><li>Assess student knowledge and skill level to ensure safety and optimal care to patients.</li><li>Utilize pre- and post- conference to allow students an opportunity to share learned experiences, ensuring clarity of the correlation between &nbsp;weekly theory content with clinical objectives and experiences.</li><li>Provide feedback of clinical performance immediately after observation of event and of overall performance at midterm and end of semester.</li></ul></li></ul>Your Experience Includes: &nbsp;<ul><li>Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, PowerPoint and other MS office products as needed.</li><li>Working with online learning management systems to further engage the student learning process.</li><li>Compliance with state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as state Board of Nursing.</li><li>Clinical RN - Must have a minimum of two (2) year’s prior experience as a registered nurse providing direct patient care and have a minimum of one year experience in the field in which they teach.</li></ul>Education: Education and experience must align with state regulations and comply with the rules and regulations of state authorization agencies.<ul><li>Master’s degree in nursing</li><li>Professional nurse licensure required.</li></ul>#HEJDo you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Adjunct Clinical Nursing Faculty - Fundamentals

Cybersecurity Systems Analyst Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Cybersecurity Systems Analyst to work in Westlake, TX! In this position, you will join Fidelity’s Enterprise Cybersecurity business unit as a member of the Privileged Access Management team. We are a dynamic, high visibility team that provides a variety of access management services to all of Fidelity’s business units. The Role Fidelity’s Enterprise Cybersecurity team is seeking a talented systems analyst with a strong technology background to assess cybersecurity policies and business needs, and collaborate with engineers to prioritize, plan, and validate new features to decrease cyber risk. The Expertise and Skills You Bring <ul> <li> Bachelor’s degree in Computer Science, Management Information Systems, Business Information Systems, Mathematics, Finance, or a related field. </li><li> 8+ years as a systems or business analyst working with software or systems engineering teams on complex technology projects. </li><li> Expert knowledge of taking complex requirements and breaking them into clear and concise stories with well-defined business value and acceptance criteria. Ability to collaborate with business and engineering teams to evaluate requirements and drive delivery of high-quality solutions for business problems and cybersecurity objectives. </li><li> Outstanding written and verbal communication skills with business, technical, and executive audiences. Ability to produce and maintain clear, comprehensive documentation and communication sets. </li><li> Strong interpersonal, relationship management, and facilitation skills – proactive contributor with a collaborative work style; ability to assist in managing and leading the team </li><li> Ability to build and maintain positive relationships with business partners and collaborators, skilled at negotiating and influencing, adept at evaluating priorities and having challenging trade off conversations </li><li> Ability to understand broad technology concepts and architecture of software applications. Ability to quickly comprehend and articulate end-to-end system and process workflows. </li><li> Strong experience and familiarity with the Agile development model, scrum ceremonies, sprint planning, and backlog management. Experience with Jira and associated tooling is required. </li><li> Ability to work across multiple concurrent workstreams. Organized, hard-working multitasker willing to take initiative and adapt quickly to change. </li><li> Product management experience a plus, ability to formulate forward strategy and develop compelling plans and roadmaps </li></ul> The Team The Privileged Access Management team is comprised of engineers located in the US, Ireland, and India. We use an Agile model to set up and manage various vendor applications for access management. We are a DevOps team that engages in systems engineering, software engineering, and production services support. The Value You Deliver Fidelity provides key financial services to a wide variety of demographics. In many instances we are managing our customers financial future and savings. This is something we take very seriously. Protecting our customers and their data is of paramount importance to us. This role plays a key part in helping to protect the livelihoods of our customers around the world and plays a significant part in preventing real-world cyberattacks. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.

Fidelity TalentSource

Cybersecurity Systems Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Java/AWS Developer in Westlake, TX! <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelor’s degree (or higher) in Computer Science, Information System, or a related field. </li><li>Minimum 8+ Years Related Technology Experience, financial industry experience a plus. </li><li>Demonstrated experience of full Software Development Life Cycle using Java/J2EE technologies, responsive and performant web applications using the Angular framework, DevOps, and Continuous Integration/Continuous Development. </li><li>Proficient with designing and developing RESTful services using Java/J2EE, Spring Boot, Swagger, Docker, YAML, JSON. </li><li>Proficient with designing and developing Single Page Applications (SPAs) and reusable web component using Angular framework and bootstrap. </li><li>Proficient in working with Oracle, creating &amp; managing database objects like tables, views, indexes, Stored Procs and optimizing database performance through query tuning, indexing, analyzing performance reports. </li><li>Experience with Application development and integrating terraform with Continuous Integration/ Deployment (CI/CD) tools – Jenkins for automated deployments. </li><li>Experience with source code and project administration tools such as GIT, JIRA. </li><li>Experience with AWS EKS, Lambda, S3 and overall AWS based application development / deployment. </li><li>Experience with designing, implementing and managing infrastructure using Terracore and Terraform. </li><li>Knowledge of batch job scheduling and dependency management using BMC Control-M for distributed systems. </li><li>Agile environment work experience. Collaborate with Agile team members to build comprehensive and cohesive solution approaches. Support project and release planning. </li><li>Proven ability to work in a high paced, dynamic, and culturally diverse environment. </li><li>An aptitude for writing clean, testable, readable, and easily maintainable code. Experience with building and maintaining unit tests and mock services using Jest, JUnit, Mockito unit testing framework. </li><li>Demonstrated expertise with critical thinking and decision-making skills. </li><li>Ability to take up new challenges and explore new technology/tools. </li><li>Strong data driven problem-solving abilities. Collaborate with cross squads to define, design, and ship high-quality software solutions. </li><li>Excellent communication skills, with the ability to optimally convey technical concepts. </li></ul> Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. <h3>Company Overview</h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.

Senior Java/AWS Developer

SOFTWARE ENGINEER IN TEST The Role As a Software Engineer Test Automation on the Wallet team, you’ll get the opportunity to develop your skills and collaborate with engineers across Fidelity in a fun and dynamic environment. In this role, you will be working with a team of software developers and test automation engineers passionate about promoting testing practices, implementing test automation, and executing test suites. The Expertise We’re Looking For <ul> <li> Degree or equivalent in Computer Science, Information Technology or related discipline. </li></ul> <ul> <li> 4+ years Software Quality Engineering and Automation experience. </li></ul> <ul> <li> Strong understanding of QA methodology and the Software Development Lifecycle. </li></ul> <ul> <li> Experience in building and maintaining automated test frameworks and testing. </li></ul> <ul> <li> Solid experience with test automation tools and frameworks such as Playwright, Selenium, supporting software solutions developed in Java, Springboot, SQL (Postgres), REST APIs and AWS serverless technologies. </li></ul> <ul> <li> Ability to contribute to the QA automation strategy for our applications. </li></ul> <ul> <li> Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Jenkins. </li></ul> <ul> <li> Experience with requirement analysis, defect tracking, coordinating with team members in different locations, and test reporting and signoff. </li></ul> <ul> <li> Experience working in an agile scrum development environment. </li></ul> <ul> <li> Financial Services experience preferred, but not essential. </li></ul> The Skills You Bring <ul> <li> You have a solid technical background of solving problems and identifying root cause. </li></ul> <ul> <li> You’re able to quickly assess and become knowledgeable about subject matter/become the authority. </li></ul> <ul> <li> You are a reciprocal teammate who can work independently across local and distributed teams. </li></ul> <ul> <li> You share your knowledge and enjoy mentoring other members of the team. </li></ul> <ul> <li> You demonstrate ownership and accountability through proactive task management. </li></ul> <ul> <li> You have excellent written and oral communication skills. </li></ul> <ul> <li> You are collaborative in your approach, actively contributing to how work gets completed. </li></ul> The Value You Deliver As part of a scrum team, you will: <ul> <li> Actively participate in the development process through designing, writing and maintaining application features and automated tests including unit tests, functional tests and end-to-end regression tests. </li></ul> <ul> <li> Use your knowledge of development and testability to build better software, promoting excellent software engineering and bug prevention strategies to produce software and automation test suites that are scalable and maintainable. </li></ul> <ul> <li> Oversee quality inspections of test and development and the corresponding audit artifacts within the team. </li></ul> <ul> <li> Write automated / manual test cases to encompass the acceptance criteria in a user story. </li></ul> <ul> <li> Log defects detected by the test cases and co-ordinate prioritization. </li></ul> <ul> <li> Facilitate reviews of test cases with your scrum team to ensure that all paths are covered by the tests. </li></ul> <ul> <li> Collaborate with team members on improving test coverage, release velocity and production health. </li></ul> <ul> <li> Reproduce, debug, and isolate problems and verify fixes. </li></ul> <ul> <li> Share your expertise in Software Quality Engineering across the software team and assist your fellow team members to upskill in testing and automation. </li></ul> The Team Fidelity Digital Assets, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading, and servicing digital assets, such as Bitcoin and Ethereum. Fidelity Digital Assets embraces an entrepreneurial culture and startup mindset while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of hundreds of forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance.? Within Fidelity Digital Assets, the DevOps &amp; Automation Engineering Team is responsible for QA Automation, API Support, CI/CD automation and release engineering. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

SWET-Software Engineer in Test

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a System Engineer to work in Fidelity’s Enterprise Infrastructure Group in Westlake, TX or Merrimack, NH. The Role Our Application Systems Engineering Support Group within Enterprise Infrastructure combines Operations Perfection with the Development Experience to deliver services at high scale, high availability with resilience by using automation and Infrastructure Code. We build reliability into our ecosystem by applying standard processes in Resiliency Engineering, Automation and Observability. Team The team comes from diverse technical backgrounds, and the responsibilities provide the opportunity for a variety of challenges. Ideal candidates will have a background in either systems engineering or software engineering with a desire to learn and understand the other or previous experience as a systems engineer or SRE. We are looking for a Systems Thinking Leader who has helped teams scale through production insights, operational automation, developer mentorship, real-time metrics, and automation. The Expertise You Have <ul> <li>Bachelor’s degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required, Master’s degree a plus </li><li>Proven experience with monitoring and management tools (Splunk, Datadog, Catchpoint, Grafana, AWX/Ansible, etc.) and building automation </li><li>Experience using CI/CD Tools (Jenkins, uDeploy) and the backend code implemented by it </li><li>Experience with building and operating highly resilient platforms in Azure/AWS Cloud environments </li><li>Experience in Cloud development (Azure or AWS) using Python, shell scripting, PowerShell etc. and cloud migration skills a plus </li><li>Hands-on experience with container orchestration, preferably with Kubernetes </li><li>Hands-on experience with Linux and windows operating systems. </li><li>Hands-on experience with container orchestration is a plus. </li><li>Hands-on experience with ITSM tools such as ServiceNow and ITSM process such as Incident, Change and Problem Management. </li></ul> The Skills You Bring <ul> <li>Experience managing systems using infrastructure as code tools (AWX/Ansible, Terraform, Rundeck …) </li><li>Proven understanding of Cloud Computing and DevOps concepts including CI/CD pipelines </li><li>Ability to automate in a programming language like Python, Shell Script or PowerShell </li><li>Experience with Hands-on Kubernetes skills and knowledge a plus. </li><li>Hands on experience with one or more observability tools (Datadog, Grafana, Prometheus etc…) </li><li>Proven experience in maintaining scalability and resiliency of complex environment. </li><li>Proficient communication skills with an ability to reach both technical and non-technical audiences </li><li>Quick learner with ability to pick up new tools </li><li>Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Systems Engineer

<h3>Job Description:</h3><h3>Senior Executive Assistant</h3><h3>The Role</h3>This is an outstanding opportunity for an experienced administrative professional who has a passion to learn and pitch in wherever needed. This role requires both strong organizational and process skills related to your administrative duties, as well as creativity and resourcefulness related to solving problems in support of aligned leader and teams.<h3>The Expertise and Skills You Bring</h3><ul><li>A bachelor's degree is preferred, or secretarial certificate with related work experience.</li><li>3+ years of relevant experience preferably in a professional office environment.</li><li>Effective time management skills, with ability to prioritize and balance multiple tasks simultaneously, reacting and thinking quickly while cutting through ambiguity.</li><li>Ability to be proactive and communicate effectively with all levels of Fidelity.</li><li>Possess strong Microsoft Office software experience and have the aptitude to learn new technology quickly.</li><li>Experience with driving process improvements and demonstrate creativity in solving issues.</li><li>You have unrivaled attention to detail and consistent delivery of the highest quality of work.</li><li>Strong collaboration skills and enjoy working with a diverse and high performing team.</li><li>Assist assigned leaders with daily schedule, calendars, meetings, travel, and expenses.</li><li>Handling updates to organizational headcount charts, performance, scorecards, communication and other materials as needed.</li><li>Creating and updating Microsoft Office suite of documents (e.g. Word, Excel, PowerPoint, Visio etc.) as needed.</li><li>Communicating as liaison with other internal departments.</li><li>Coordinating meetings internally and externally, preparation of agenda, meeting facilities and distribution of materials.</li><li>Provide support for onsite visits and events in coordination with aligned teams.</li><li>Knowledge Librarian for internal user procedure documents.</li><li>Perform project related duties as needed.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>Certifications:</h3><h3>Category:</h3>AdministrationMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Senior Executive Assistant

<h3>Job Description:</h3>The RoleThe Global Data Services (GDS) team within Fidelity Fund and Investment Operations (FFIO) is a global, investment data management organization that specializes in the sourcing, analysis, integration, management and distribution of security, index, and portfolio data. GDS provides these data services for reference, evaluative, performance and analytical data in support of global investment decision making organizations. Data Management Operations (DMO), a division of GDS, specializes in managing, integrating and validating vendor and Fidelity-defined data associated with investment entities (securities, issues, brokers, funds, portfolios and index data).We are seeking a highly motivated and responsive team player who is able to multi-task and has excellent analytic skills. Our work is highly collaborative and involves close coordination and excellent communication with our clients, market data vendors and key business and technology partners across Fidelity.The Senior Investment Data Analyst will perform critical functions to support daily operations in support of Private Market reference data. Including investment entity set-up for the respective trading desks, perform detailed data analysis, identify and resolve data issues and manage a repository of private market documents. Quality, accuracy, and timeliness are critical to the success of this function.The Expertise and Skills You Bring <ul><li>Bachelor's degree in Business/Finance or related field</li><li>5-7 years’ experience working in an Operations, Business Analysis, and/or Data Analyst role</li><li>Financial Services Industry experience working with Private Market reference data preferred</li><li>Experience working with Bloomberg, Thomson Reuters, IDC, and industry ratings vendors preferred</li><li>Project Management experience such as Agile or Six Sigma concepts preferred</li><li>Strong understanding of operational metrics and analytics in relation to the business</li><li>Experience with content management systems (i.e. Sharepoint, DocuShare, Nuxeo, etc) preferred </li><li>Able to interact with vendors, clients and end users of the data</li><li>Exhibited skills in problem identification and resolution</li><li>Proven ability to multi-task, prioritize and meet deadlines</li><li>Solid oral and written communication and interpersonal skills</li><li>Good organizational and project management skills to navigate through high volume setting with tight deadlines </li><li>Demonstrated ability to work independently and collaboratively with all levels of staff, management and other business partners</li><li>Familiar with alternative investments, including private equity, real estate, private credit, hedge funds and other non-traditional investments</li><li>Strong analytical skills to categorize information logically and define metadata </li><li>Perform detailed data analysis to support data management operations</li><li>Respond to business questions on the timeliness and quality of the data received and managed</li><li>Perform database queries to analyze and validate data</li><li>Troubleshoot production related issues and engage with our Technology and Business partners to resolve when needed</li><li>Participate in Operations projects/initiatives involving multiple business partners and provide subject matter expertise</li><li>Liaise with customer, business partners, and systems to translate business requirements into data requirements, evaluating and recommending data solutions</li><li>Mentors and guides junior associates on analysis and operational activities</li><li>Participates in new product forums and works to stay apprised of industry news and market trends</li></ul>The Team We are part of Fidelity Fund and Investment Operations (FFIO), and collaborate with investment operations, trading, compliance, legal, and oversight teams across all Fidelity asset management divisions to bring new products and services to our customers. We foster a culture of quality while embracing pace over perfection when implementing new investment products and capabilities across the Fidelity ecosystem. Global Product Solutions teams view investment and operations challenges as opportunities and enjoy designing client on-boarding and transition strategies that minimize portfolio disruption and transactions costs while improving the customer experience. <h3>Certifications:</h3><h3>Category:</h3>Investment OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Investment Data Analyst

<h3>Job Description:</h3>The RoleAs Fidelity Investments' Director for Health and Welfare Growth Enablement, you will build and enhance our diverse benefits administration engagement and communication offerings. This pivotal role drives our Health and Welfare Benefit Administration business growth, being part of a team to implement go-to-market strategies and support clients in solution implementation.Key ResponsibilitiesGo To Market Responsibilities<ul><li>Guide product exploration through user research, competitive analysis, industry trends, customer and internal stakeholder input, and internal specialists to establish a vision and uphold a customer-centric product strategy.</li><li>Lead the development of coordinated go-to-market strategies, covering customer targeting and fit, packaging and pricing, and channel distribution options.</li><li>Collaborate with the marketing team to build compelling product positioning and messaging that effectively communicates value to target audiences.</li><li>Serve as the product area specialist, aiding all business collaborators throughout the enterprise, such as marketing, relationship management, sales, communication consultants, and workplace consulting.</li><li>Guarantee product preparedness and promote internal training throughout the organization, encompassing a cross-functional, organization-wide endorsed service structure, RFI/RFP materials and positioning, sales, and client team preparedness. Create and maintain centralized communications and collateral.</li><li>Collaborate with deployment team to ensure a seamless and bundled deployment approach, considering launch timeframes, opportunities for coordination with other products, and simplicity for the field.</li><li>Support sales, implementation and client facing teams to drive adoption and client happiness with the product.</li><li>Define and track measures of efficiency and key performance metrics, including adoption, use, engagement, efficiency, client retention, and happiness. Leverage data to drive continuous improvement.</li></ul>The Expertise and Skills You Bring<ul><li>Bachelor’s degree required.</li><li>7+ years of experience in go-to-market planning, marketing and product positioning &amp; messaging, product development, and/or benefits communications consulting.</li><li>5+ years in the financial services or third-party benefit administration industry or employer servicing experience, with health-related benefits and administration being a plus.</li><li>Understand employer-provided benefits like medical, dental, vision, retirement, HSA/FSA, and voluntary benefits.</li><li>Comfortable navigating complex organizations and interacting with cross-functional teams spanning multiple business units.</li><li>Demonstrates strong strategic competence with a customer-centric viewpoint.</li><li>Clear communication skills, comfortable engaging with all levels of management, clients, and external audiences.</li><li>Ability to lead, influence, and motivate colleagues and peers without formal authority.</li><li>Intellectually curious and capable of modeling a culture of learning and mentoring.</li><li>Strategic and long-term problem solver without compromising speed for perfection.</li><li>Ability to prioritize multiple tasks, meet deadlines, and deliver business results.</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamFidelity Health focuses on offering products and services to assist customers with health care benefits.We are in need of candidates with various skills, unwavering curiosity, a proactive approach, and the dedication to bring new digital experiences to fruition.<h3>Certifications:</h3><h3>Category:</h3>Sales SupportMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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