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Whataburger of Mesquite, Inc. – PorterThe Porter is a business partner responsible for fulfilling the purpose of Whataburger by promptly ensuring each customer's experience meets or exceeds expectations. The Porter fulfills these expectations by guaranteeing each customer a hot, freshly-prepared product, of the highest quality ingredients; made to order and promptly served in a comfortable, clean, friendly restaurant.To begin the path for career success at Whataburger, Porter will participate in skills development program and will be required to achieve certification in specific stations associated with the position.1.RESPONSIBILITIESLeadership and Communication<ul><li>Protects and promotes the Whataburger Brand at all times.</li><li>Notifies a member of the management team with sufficient lead time when unable to report to work as scheduled.</li><li>Checks with management prior to leaving the restaurant at the scheduled time.</li><li>Recognizes and communicates customer service problems to the manager on duty.</li><li>Attends all meetings and training sessions as required by management.</li><li>Submits requests for work schedule changes according to management guidelines.</li></ul>People<ul><li>Demonstrate Whataburger's Family Value Proposition, "Pride, Care, and Love."</li><li>Continues to learn and improve job skills as directed through performance appraisals.</li><li>Learns and adheres to the guidelines set by Company policy.</li><li>Demonstrates respect for all Whataburger Family Members and treats each with dignity.</li><li>Stands out as a role model for others through daily interactions and leadership example and as a resource for other team members.</li></ul>System<ul><li>Ensures all products are prepared according to quality standards, as ordered, and delivered to the customer within Whataburger service time standards, with a "no excuses" mentality.</li><li>Supports food production through the preparation and stocking of various food items as directed by a member of management.</li><li>Promotes excellence in customer relations to the rest of the team.</li><li>Performs maintenance tasks as scheduled, or assigned.</li><li>Actively participates in all current sales promotions/marketing events during work time.</li><li>Operates all designated food production or customer service stations, as directed.</li><li>Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.</li><li>Achieves certification at the specific stations associated with a position.</li><li>Accurately states all Whataburger menu items, product ingredients, and when these items are available for sale to our customers.</li><li>Stocks the drink, fry, and dining room stations and grill area to assure continuous service is maintained.</li><li>Demonstrates knowledge of proper storage procedures upon delivery of all produce items. Practices First-In/First-Out (FIFO).</li><li>Efficiently prepares all produce items to maintain proper par levels, using the proper food handling, rotations (FIFO) and storage procedures.</li><li>Maintains sufficient amounts of prepped produce for the next shift.</li><li>Efficiently prepares sufficient amounts of the needed products as assigned using the proper handling, rotation, and storage procedures.</li><li>Follows established recipes for preparing and serving Whataburger's products.</li><li>Maintains all utensils and food production equipment in good working order by using the correct cleaning, sharpening, and storage procedures at all times. Utilizes proper cutting surfaces.</li><li>Follows correct procedures for lifting and carrying heavy items.</li><li>Mops spills or leaks quickly to prevent accidents.</li><li>Notifies the management person on duty of any leaks or equipment failures such as refrigerators/freezers are not maintaining proper temperatures.</li><li>Demonstrates knowledge of proper handling and storage of all sanitizing and cleaning chemicals.</li><li>Cleans the customer service areas by following the proper procedures as directed by the management person on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.</li><li>Disposes of all trash properly.</li><li>Achieves certification in all cleaning and sanitation procedures.</li><li>Assumes additional responsibilities as assigned.</li></ul>Customer<ul><li>Establishes and maintains effective working relationships, emphasizing restaurant operations functions within the company and its capacity to serve as a productive team member.</li><li>Supports customer service by stocking stations with an appropriate amount of items to assure continuous service. Understands the order of work relating to taking, preparing, and delivering customer orders.</li><li>Answers the phone in a courteous, articulate manner, according to Whataburger procedure.</li></ul>Finance<ul><li>Demonstrates fiscal responsibility with all Company assets.</li><li>Follows company cash handling policies.</li></ul>Physical Requirements<ul><li>Must be able to lift up to 50 lbs.</li><li>Must have the ability to stand during entire shift.</li><li>Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.</li><li>Ability to read (Orders on tickets, Menu Board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.</li><li>Frequent washing of hands.</li></ul><ol><li>KEY PERFORMANCE INDICATORS</li></ol><ul><li>Effectively serves as a team player in supporting the goals of the organization.</li><li>Responsible for the completion of well-defined tasks or projects set by management. Demonstrates teamwork by cooperating with others, working a shift and completing share of the workload.</li><li>Arrives at the restaurant with sufficient time to report for work in a clean, complete uniform as scheduled.</li><li>Learns, understands, and performs within the specific guidelines for sanitation and cleanliness whenever working.</li><li>Completion of station certifications and assessments for each position</li></ul>

Whataburger

Porter - 495 | Whataburger495 (Seagoville, TX)

At Whataburger-Vibe Restaurants, our Operating Partners direct and develop a strong team to drive operational excellence in their restaurant. Operating Partners report to the Area Coach. They lead and supervise all aspects of the Family Member experience in our restaurants, from talent management to recruitment to training and promotion of current Family Members. Operating Partners inspire Family Members to deliver and succeed, and they create action plans based on performance data and financial goals. Operating Partners ensure that operations are always clean, safe, and in the customer's eye, "ready for business." Responsibilities:<ul><li>Leads by example to gain commitment from Family Members by reinforcing team behaviors consistent with Whataburger-Vibe Restaurants Values; inspires people and celebrates the team</li><li>Provides leadership and mentoring to Family Members; accountable for the in-restaurant Family Member experience, aligns the team around a common vision, provides effective coaching, sets realistic expectations, holds themselves and others accountable, and celebrates successes</li><li>Facilitates discussions among Family Members and Managers to ensure expectations are clear, share best practices, address underperforming areas, and resolve open questions</li><li>Exercises high level of independent judgment and discretion in managing the daily operations of the restaurant to ensure effective and efficient performance of the restaurant and its Family Members in all Whataburger operational and customer experience standards</li><li>Trains and coaches Team Leaders and Managers, empowering them to lead their shift and focus on developing their Family Members and serving a Whataburger experience to our guests</li><li>Teaches Managers and Team Leaders on ways to effectively work as a High Performing Team and use operational tools to improve restaurant performance</li><li>Demonstrates appreciation for the contribution of Family Members at all levels by recognizing best work through celebrating and sharing success stories</li><li>Identifies Managers, Team Leaders and Team Members with potential to progress to the next level</li><li>Evaluates progress and provides feedback daily to management team and Team Members</li><li>Demonstrates, explains, and champions change initiatives; ensure change initiatives are deployed in the restaurant</li><li>Leads recruiting, interviewing, and hiring to achieve staffing levels to drive, maintain, and sustain Restaurant High Performing Teams</li><li>Instills a customer-service mindset and demonstrates how to reinforce the brand by engaging with our customers, addressing concerns, and creating a welcoming environment within the restaurant</li><li>Works with Managers and the Area Operations Coach to execute operational plans utilizing reporting tools, customer metrics, and labor metrics to monitor restaurant performance and processes consistent with Whataburger standards of excellence</li><li>Monitors food safety practices to ensure all health and safety standards are being met</li><li>Side by side coaching with Managers and Team Leaders on floor management and shift success</li><li>Develops the budget, expense plans, and sales goals as part of financial planning in order to achieve financial targets; manages profit and loss, oversee financial tasks such as cash reporting, labor, food expenses, repairs and maintenance</li></ul>REQUIREMENTS:<ul><li>Must be at least 18 years of age</li><li>High school diploma/GED or equivalent work experience preferred</li></ul>EXPERIENCE:<ul><li>3-5 years' experience in the restaurant industry preferred</li><li>Previous experience in a restaurant leadership position preferred</li><li>Proficiency in MS Office Word, Excel, Outlook, and PowerPoint preferred</li><li>Strong general knowledge of the organization and its function</li><li>Food Safety Certification (may vary based on city, county, and state requirements)</li><li>Food Handler's Certification</li></ul>WORKING CONDITIONS/TRAVEL REQUIREMENTS:<ul><li>Must be available and work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and be able to work all shifts based on operational needs of the restaurant; 50 hour work week</li><li>Must be able to travel occasionally, both locally and long distances (including air travel) to work sites, meeting sites, and other locations</li><li>Working conditions exist to satisfactorily fulfill job responsibilities</li><li>Must possess a valid driver's license</li><li>Must be able to lift up to 50 lbs. on occasion</li><li>Must be able to stand during entire shift</li><li>Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push on occasion</li><li>Must be able to read (orders on tickets, menu board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, and produce items</li><li>Frequent washing of hands</li></ul>

Operating Partner - Whataburger - WB Norman (Norman, OK)

Operating Partner - Whataburger - WB Ada OK (Ada, OK)

Total compensation for the General Manager/Operating Partner position is $61,000 - $85,000 DOE. Whataburger of Mesquite, Inc. – General ManagerThe General Manager is an Operating Partner responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit. Ensures recruiting, budgeting, marketing and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Makes decisions regarding the recruitment, development and performance of staff. Demonstrates a willingness to listen to team members and address problems. Ensures a clean, safe, and energy efficient operation during each shift. Ensures the store is always, in the customer's eye, "ready for business."To continue the path for career success at Whataburger, the General Manager will participate in the skills development program and will be required to achieve certifications associated with the position.<h1>BENEFITS</h1> Competitive WEEKLY PayBonus (Incentive) ProgramSchedule FlexibilityLeadership Development and Career Growth OpportunitiesTuition Reimbursement Program401(k) PlanDiscounted MealsService AwardsScholarship ProgramWhataburger Family Foundation (Hardship Grant Assistance)Chaplain ServicePaid Vacations RESPONSIBILITIESLeadership and Communication<ul><li>Protects and promotes the Whataburger Brand at all times.</li><li>Consistently completes Orange Guidebook (OGB) and NSF checklist.</li><li>Conducts and attends meetings as required.</li><li>Schedules and conducts LTO training sessions.</li><li>Attends Quarterly Business Meeting.</li><li>Attends GM meetings as necessary.</li><li>Reports critical or unplanned situations, which require immediate action and exceeds budget ranges, to the Area Manager.</li><li>Communicates needs, deviations, exceptions and other pertinent operating data to Area Manager.</li><li>Communicates any maintenance needs of revenue producing equipment immediately.</li><li>Ensures compliance of Family Member Guidelines.</li><li>Prepares and presents ideas and recommendations to peers and upper management as assigned.</li><li>Prepares standard and special reports for upper management as assigned.</li><li>Communicates direction clearly and follows up to ensure specific actions are carried out as intended.</li></ul>People<ul><li>Demonstrates Whataburger's Family Value Proposition "Pride, Care, and Love."</li><li>Ensures responsible sourcing, interview, selecting, and placing of candidates.</li><li>Actively utilizes tools for recruiting and talent selection. Pre-screens and interviews potential job candidates, performs reference checks consistently on all Manger, Team Leader, and Team Member candidates.</li><li>Conducts New Hire Orientation as needed and schedules new hire training shifts.</li><li>Identifies and trains Team Members for future Team Leader and Manager roles.</li><li>Ensures the training of the staff and maintains a program to satisfy the restaurant's staff development plan.</li><li>Conducts and reviews training certifications.</li><li>Conducts performance reviews when necessary and works with employees to correct deficiencies. When necessary, administers disciplinary action, up to and including termination.</li><li>Conducts and processes merit increase reviews.</li><li>Oversees effective scheduling based upon forecasted sales and hours necessary to accomplish the restaurant's goal of excellence for food quality and budget attainment.</li><li>Recognizes and rewards top performers on a regular basis.</li><li>Maintains professional relationships with Team Members, treats Team Members with fairness and sensitivity, avoiding any indication of favoritism.</li><li>Communicates all harassment complaints and other complaints involving Whataburger policy violations to Area Manager, Senior Area Manager, Director of Operations and Director of Human Resources, as appropriate.</li><li>Exemplifies leadership and stands out as a role model for others through daily interaction. Acts as a resource for other team members.</li><li>Maintains an effective working relationship with management team.</li></ul>Systems<ul><li>Ensures performance of administrative tasks:</li><li>Makes payroll corrections.</li><li>Review's payroll data prior to submission to ensure accuracy.</li><li>Reviews the OGBs and addresses any issues.</li><li>Review's pass-down communications.</li><li>Communicates maintenance issues in a timely manner and follows up with resolutions.</li><li>Ensures completion and accuracy of end of day paperwork.</li><li>Completes food and supply orders for the unit.</li><li>Conducts cash handling audits to ensure money handling compliance.</li><li>Invoice posting</li><li>Ensures accuracy of deposit preparation and roll change delivery. Ensures compliance of all deposit handling procedures.</li><li>Ensures compliance of all cash handling procedures.</li><li>Investigates cash and inventory losses and reports any discrepancies to the Area Manager.</li><li>Conducts and reviews Quality and Food Safety Audits.</li><li>Tracks performance per meal segment, by Dine-in and Drive-thru.</li><li>Sets individual goals to increase sales through four walls marketing and incentive programs.</li><li>Monitors quality of food production, customer service, and speed of service on all shifts.</li><li>Greets customers and solicits general and specific feedback regarding product and service quality. Utilizes feedback to initiate immediate improvements in the shift.</li><li>Ensures accurate inventories are conducted regularly and efficient ordering is maintained.</li><li>Implements effective receiving procedures to ensure accuracy.</li><li>Ensures all food production equipment is maintained and operating according to standards.</li><li>Ensures each Manager provides a clean, safe, and energy efficient operation for Team Members and customers within the acceptable budget ranges allowed for their shift.</li><li>Presents a clean, organized, quality eating environment to the public by maintaining excellent exterior/interior and staff appearance.</li><li>Protects and promotes the Whataburger Brand at all times including proper and timely install of all POP and Marketing Department driven Brand advertising.</li><li>Investigates and ensures accurate and timely reporting of all safety incidents.</li><li>Works with and supports Area Manager on Public Relations programs.</li><li>Ensures hiring process and orientation conducted in a timely manner.</li><li>Complete end of period paperwork and reviews daily and weekly manager walks.</li><li>Implements effective suggestive sales techniques to Managers and Team Leaders.</li><li>Provides a safe environment for customers.</li><li>Ensures all food cost control systems are in place to achieve lowest possible food cost (against theoretical/ideal food cost) as it relates to GOP plan and shift specifications for the unit.</li><li>Ensures compliance with all State and Local health department required food handling certifications for entire staff.</li><li>Assumes additional responsibilities as assigned.</li></ul>Customer<ul><li>Establishes and maintains effective working relationships and partnerships across all business units, emphasizing restaurant operations functions within the company and its capacity to serve as a productive strategic partner.</li><li>Develops and maintains external cooperative relationships with corporate business partners that enable and support performance strategies and organizational effectiveness.</li></ul>Finance<ul><li>Demonstrates fiscal responsibility with all Company assets.</li><li>Manages planned or necessary expense items as authorized by the Area Manager.</li><li>Ensures Team Members, Team Leaders, and Managers follow accurate cash handling and security procedures.</li><li>Achieves the sales plan and manages expense budgets to achieve the planned Gross Operating Profit (GOP).</li><li>Achieves the sales plan and budgeted GOP in line with Period and Quarterly projections.</li><li>Is accountable for meeting GOP budget items.</li></ul>Physical Requirements<ul><li>Must be able to lift up to 50 lbs.</li><li>Must have the ability to stand during entire shift.</li><li>Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.</li><li>Ability to read (Orders on tickets, Menu Board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.</li><li>Frequent washing of hands.</li></ul>KEY PERFORMANCE INDICATORS<ul><li>Consistently improves FMSAT engagement scores.</li><li>Achieves budgeted sales and transaction growth through consistent execution of OSAT goals and specifically TTRO goals.</li><li>Utilize budgeted labor within goals set for both maximum and minimum allowed.</li><li>Ensures unit is stocked with needed food and paper supplies for each daypart while meeting budgeted amounts for week and period time frames.</li><li>Achieve budgeted OSAT/SMG survey amounts and percentages, and Consumer Impression mystery shop scores.</li><li>Achieve exemplary OEW, NSF, Local Health Inspection scores.</li></ul>

Operating Partner - 116 | Whataburger116 (Dallas, TX)

Operating Partner - 197 | Whataburger197 (Garland, TX)

Operating Partner - 953 | Whataburger953 (Garland, TX)

Total compensation for the Manager position is $42,000 - $50,000 DOE. Whataburger of Mesquite, Inc. – ManagerThe Manager is a business partner responsible for working closely with the General Manager to inspire the team and for ensuring all health, safety, recruiting, budgeting, marketing, and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Supports the General Manager with regard to recruitment, development, training, and retention of quality team members. Demonstrates a willingness to listen to Team Members and address problems. Ensures a clean, safe, and energy efficient operation during each shift. Ensures the store is always, in the customer's eye, "ready for business."To continue the path for career success at Whataburger, the Manager will participate in a skills development program and will be required to achieve certifications associated with the position. <h1>BENEFITS</h1>Competitive WEEKLY PayBonus (Incentive) ProgramSchedule FlexibilityLeadership Development and Career Growth OpportunitiesTuition Reimbursement ProgramDiscounted MealsService AwardsScholarship ProgramWhataburger Family Foundation (Hardship Grant Assistance)Chaplain ServicePaid VacationsRESPONSIBILITIESLeadership and Communication<ul><li>Protects and promotes the Whataburger Brand at all times.</li><li>Schedules training as directed by the unit's/shift staffing plan.</li><li>Maintains professional relationships with Team Members. Treats team members with fairness and sensitivity, avoiding any indication of favoritism.</li><li>Communicates all harassment complaints and other complaints involving Whataburger policy violations to General Manager, Area Manager, Senior Area Manager, Director of Operations, and/or Director of Human Resources, as appropriate.</li><li>Prepares and presents ideas and recommendations to Team Members and upper management.</li><li>Communicates directions clearly and follows up to ensure specific actions are carried out as intended.</li></ul>People<ul><li>Demonstrate Whataburger's Family Value Proposition "Pride, Care, and Love".</li><li>Uses on the spot training to improve performance, providing positive feedback and encouraging Team Members to ask questions.</li><li>Evaluates Team Member performance by meal period and provides feedback to Team Members and General Manager.</li><li>Participates as needed to create and maintain individual development plans for each Team Member. Conducts skill assessments to evaluate the quality of food production, customer service, and speed of service. Reviews critical training opportunities with Team Members and keeps the General Manager informed of progress attained.</li><li>Recommends Team Members who can perform as trainers and develops selected trainers in accordance with the Training Program.</li><li>Exemplifies leadership and stands out as a role model for others through daily interaction. Acts as a resource for other Team Members.</li><li>Recognizes and rewards top performers on a regular basis.</li></ul>System<ul><li>Utilizes the sales plan as the basis for setting customer service goals to improve sales, through increased customer traffic as related to those business segments supervised by the Manager.</li><li>Maintains accurate payroll, personnel training records and reports as required, on assigned shifts.</li><li>Ensures Team Members report to work in full proper uniform with nametag and clock in/out as scheduled.</li><li>Ensures team Member's safety. Ensures application of the nessary precautions and safety equipment in all situations such as leaks, wet floors, equipment cleaning and maintence etc. Communicates operating issues to other Managers, General Managers or Area Managers, as necessary.</li><li>Implements performance standards on assigned shifts to ensure quality food is served and friendly service is provided.</li><li>Reviews food production skills as they relate to maintaining productivity standards.</li><li>Ensures effective product handling and storage procedures are practiced and food production staff accurately applies portion control.</li><li>Conducts accurate POS and workstation procedures.</li><li>Initiates suggestive sales activity as directed by the restaurant's sales plan.</li><li>Handles emergencies in a controlled, exact manner to avoid confusion and further crisis.</li><li>Ensures equipment is maintained to operate at optimum efficiency according to specifications.</li><li>Reports and investigates accidents within the appropriate time frames and takes immediate action to eliminate causes.</li><li>Tracks and audits sales, food, labor, cash, and expense items each day.</li><li>Performs administrative tasks:</li><li>Makes payroll corrections.</li><li>Review payroll data prior to submission</li><li>Review the OGB and addressing issues.</li><li>Review's pass-down communications</li><li>Completes end of day paperwork.</li><li>Place's food and supply orders.</li><li>Conducts safe audits.</li><li>Conducts/reviews shift inventories.</li><li>Posts invoices</li><li>Ensures personnel and time keeping records are completed accurately and properly processed.</li><li>Reviews weekly sales/labor analysis, shift reports and consumer shopping reports.</li><li>Provides restaurant safety procedures audit including on-site inspections.</li><li>Ensures Team Member and customer incident/ accident reports are completed and communicated accurately.</li><li>Validates individual Team Member sales performance. Provides input to the General Manager regarding top performers on a regular basis.</li><li>Reviews critical information regarding the restaurant's staffing requirements and operating plans as it pertains to the designated shift.</li><li>Ensures hiring process and orientation are completed in timely manner.</li><li>Prepares standard and special reports for senior management as assigned.</li><li>Assumes additional responsibilities as assigned.</li></ul>Customer<ul><li>Establishes and maintains effective working relationships within the community.</li><li>Greets customers and solicits general and specific feedback regarding product and service quality. Utilizes feedback to initiate immediate improvements in the shift.</li><li>Changes out and ensures accuracy of POP when necessary.</li><li>Presents a clean, organized, quality eating environment to the public by maintaining excellent exterior, interior, and staff appearance.</li></ul>Finance<ul><li>Demonstrates fiscal responsibility with all Company assets.</li><li>Ensures Team Members and Team Leaders follow accurate cash handling and security procedures.</li><li>Controls labor expense in relation to sales and takes appropriate action to ensure the highest quality food, service, and productivity during assigned shifts.</li><li>Achieves the sales plan and budgeted Gross Operating Profit (GOP) in line with Period and Quarterly projections.</li><li>Assist with identifying specific activities to increase sales in each area of operations.</li></ul>Physical Requirements<ul><li>Must be able to lift up to 50 lbs.</li><li>Must have the ability to stand during entire shift.</li><li>Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.</li><li>Ability to read (Orders on tickets, Menu Board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.</li><li>Frequent washing of hands.</li></ul><ol><li>KEY PERFORMANCE INDICATORS – Used to measure job performance.</li></ol><ul><li>Consistently improves FMSAT engagement scores.</li><li>Achieves budgeted sales and transaction growth through consistent execution of OSAT goals and specifically TTRO goals.</li><li>Utilize budgeted labor within goals set for both maximum and minimum allowed.</li><li>Ensures unit is stocked with needed food and paper supplies for each daypart while meeting budgeted amounts for week and period time frames.</li><li>Achieve budgeted OSAT/SMG survey amounts and percentages, and Consumer Impression mystery shop scores.</li><li>Achieve exemplary OEW, NSF, Local Health Inspection scores.</li></ul>

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