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At Whataburger-Vibe Restaurants, our Operating Partners direct and develop a strong team to drive operational excellence in their restaurant. Operating Partners report to the Area Coach. They lead and supervise all aspects of the Family Member experience in our restaurants, from talent management to recruitment to training and promotion of current Family Members. Operating Partners inspire Family Members to deliver and succeed, and they create action plans based on performance data and financial goals. Operating Partners ensure that operations are always clean, safe, and in the customer's eye, "ready for business." Responsibilities:<ul><li>Leads by example to gain commitment from Family Members by reinforcing team behaviors consistent with Whataburger-Vibe Restaurants Values; inspires people and celebrates the team</li><li>Provides leadership and mentoring to Family Members; accountable for the in-restaurant Family Member experience, aligns the team around a common vision, provides effective coaching, sets realistic expectations, holds themselves and others accountable, and celebrates successes</li><li>Facilitates discussions among Family Members and Managers to ensure expectations are clear, share best practices, address underperforming areas, and resolve open questions</li><li>Exercises high level of independent judgment and discretion in managing the daily operations of the restaurant to ensure effective and efficient performance of the restaurant and its Family Members in all Whataburger operational and customer experience standards</li><li>Trains and coaches Team Leaders and Managers, empowering them to lead their shift and focus on developing their Family Members and serving a Whataburger experience to our guests</li><li>Teaches Managers and Team Leaders on ways to effectively work as a High Performing Team and use operational tools to improve restaurant performance</li><li>Demonstrates appreciation for the contribution of Family Members at all levels by recognizing best work through celebrating and sharing success stories</li><li>Identifies Managers, Team Leaders and Team Members with potential to progress to the next level</li><li>Evaluates progress and provides feedback daily to management team and Team Members</li><li>Demonstrates, explains, and champions change initiatives; ensure change initiatives are deployed in the restaurant</li><li>Leads recruiting, interviewing, and hiring to achieve staffing levels to drive, maintain, and sustain Restaurant High Performing Teams</li><li>Instills a customer-service mindset and demonstrates how to reinforce the brand by engaging with our customers, addressing concerns, and creating a welcoming environment within the restaurant</li><li>Works with Managers and the Area Operations Coach to execute operational plans utilizing reporting tools, customer metrics, and labor metrics to monitor restaurant performance and processes consistent with Whataburger standards of excellence</li><li>Monitors food safety practices to ensure all health and safety standards are being met</li><li>Side by side coaching with Managers and Team Leaders on floor management and shift success</li><li>Develops the budget, expense plans, and sales goals as part of financial planning in order to achieve financial targets; manages profit and loss, oversee financial tasks such as cash reporting, labor, food expenses, repairs and maintenance</li></ul>REQUIREMENTS:<ul><li>Must be at least 18 years of age</li><li>High school diploma/GED or equivalent work experience preferred</li></ul>EXPERIENCE:<ul><li>3-5 years' experience in the restaurant industry preferred</li><li>Previous experience in a restaurant leadership position preferred</li><li>Proficiency in MS Office Word, Excel, Outlook, and PowerPoint preferred</li><li>Strong general knowledge of the organization and its function</li><li>Food Safety Certification (may vary based on city, county, and state requirements)</li><li>Food Handler's Certification</li></ul>WORKING CONDITIONS/TRAVEL REQUIREMENTS:<ul><li>Must be available and work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and be able to work all shifts based on operational needs of the restaurant; 50 hour work week</li><li>Must be able to travel occasionally, both locally and long distances (including air travel) to work sites, meeting sites, and other locations</li><li>Working conditions exist to satisfactorily fulfill job responsibilities</li><li>Must possess a valid driver's license</li><li>Must be able to lift up to 50 lbs. on occasion</li><li>Must be able to stand during entire shift</li><li>Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push on occasion</li><li>Must be able to read (orders on tickets, menu board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, and produce items</li><li>Frequent washing of hands</li></ul>

Whataburger

Operating Partner - Whataburger - WB Midwest City (Midwest City, OK)

Up to $16.00 per hour, Plus Tips!!! As the Whataburger-Vibe RestaurantsRestaurant Manager, our commitment to delivering the ultimate customer experience starts with you. You'll engage and empower every Team Member &amp; Team Leader to achieve operational excellence each and every day. From fresh cooking with the best ingredients to making sure every customer enjoys a comfortable, clean, restaurant – everything we do starts with you.WHAT'S IN IT FOR YOU:<ul><li>Competitive bi-Weekly Pay</li><li>Opportunities for Career Development and Growth</li><li>Incentive (based on eligibility)</li><li>Medical, Dental and Vision Plans &amp; 401(k) Savings Plan</li><li>Time Off Benefits</li><li>And so much more!</li></ul>QUALIFICATIONS:<ul><li>Must be at least 18 years of age</li><li>High school diploma, GED or equivalent work experience; Associate's degree preferred</li><li>1+ years of restaurant leadership experience preferred</li><li>Strong communication and negotiation skills along with the ability to motivate a team</li><li>Demonstrated ability to work in a team environment with strong leadership skills</li><li>Knowledge of back-of-house systems, point-of-sale systems, restaurant operating systems, budgetary concepts and procedures and more</li><li>Food Handlers Certification</li><li>Food Safety Certification (requirement may vary based on city, county or state)</li></ul>REQUIREMENTS:<ul><li>Must be able to lift up to 50 lbs.</li><li>Must be able to stand during entire shift</li><li>Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push on occasion</li><li>Must be able to read (orders on tickets, menu board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, and produce items</li><li>Frequent washing of hands</li><li>Must be able to use computers, telephones, and office equipment</li></ul>

Assistant Manager - Whataburger - WB Ponca City OK (Ponca City, OK)

General Manager, you'll put your professional and personal skills to work as you manage an entire restaurant. You'll be responsible for bringing the most out of the Managers, Shift Leaders and Team Members who work for you as they deliver excellence again and again to our customers.Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Responsibilities<ul><li>Lead and Inspire Teams</li><li>Run a Multi-Million dollar Business</li><li>Serve Up Extraordinary Customer Service</li><li>Run Excellent Operations</li><li>Be a Problem Solver</li><li>Manage Team and Budgets</li><li>Communicate Issues with Leadership</li><li>Teach Cleaning and Sanitation Procedures</li><li>Coordinate Scheduling</li><li>Drive Hiring and Developing Great Teams</li></ul>Rewards<ul><li>Competitive Pay</li><li>Bonus Potential</li><li>Schedule Flexibility</li><li>Leadership Development and Career Growth Opportunities</li><li>Healthcare and Life Insurance Benefits</li><li>Time Off Benefits</li><li>Discounted Meals</li><li>Scholarship Program</li></ul>

General Manager - 1540 - Broken Arrow (Broken Arrow, OK)

General Manager - Cabot 1627 (Cabot, AR)

Assistant Manager, at Whataburger is an incredibly important job. You'll serve as both a restaurant leader and a team member. You'll work hard to serve the customers in your restaurant and to make each individual on your team reach their fullest potential.Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other conditions or status protected by law.Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other conditions or status protected by law. Responsibilities<ul><li>Lead and Inspire Teams</li><li>Help General Manager run a Multi-Million dollar Business</li><li>Serve Up Extraordinary Customer Service</li><li>Run Excellent Operations</li><li>Be a Problem Solver</li><li>Manage Team and Budgets</li><li>Communicate Issues with Management</li><li>Teach Cleaning and Sanitation Procedures</li><li>Coordinate Scheduling</li><li>Help with Hiring</li></ul>Rewards<ul><li>Competitive Pay</li><li>Bonus Potential</li><li>Schedule Flexibility</li><li>Leadership Development and Career Growth Opportunities</li><li>Healthcare and Life Insurance Benefits</li><li>Time Off Benefits</li><li>Discounted Meals</li><li>Scholarship Program</li></ul>

Assistant Manager - Little Rock 1389 (Little Rock, AR)

Assistant Manager - Bartlesville 1503 (Bartlesville, OK)

Assistant Manager - Pryor 1519 (Pryor, OK)

Shift Leader, you will work to bring out the best in each individual on your team. And in doing so, you'll ensure an excellent experience for our customers each and every time they dine with us. As a Shift Leader, you'll also have the chance to push your own skills so your career can grow and evolve with us.Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Responsibilities<ul><li>Customer Service</li><li>Food Prep &amp; Delivery</li><li>Daily Operations</li><li>Quality Standards</li><li>Fiscal Responsibility</li><li>Supervise Team</li><li>Communicate Issues with Management</li><li>Cleaning and Sanitation Procedures</li><li>Achieve and Maintain Required Certifications</li><li>Restaurant Administration</li></ul>Rewards<ul><li>Competitive Pay</li><li>Schedule Flexibility</li><li>Leadership Development and Career Growth Opportunities</li><li>Healthcare and Life Insurance Benefits</li><li>Time Off Benefits</li><li>Discounted Meals</li><li>Scholarship Program</li></ul>

Shift Leader - Muskogee 1482 (Muskogee, OK)

Shift Leader - Pryor 1519 (Pryor, OK)

Total compensation for the General Manager/Operating Partner position is $61,000 - $85,000 DOE. Whataburger of Mesquite, Inc. – General ManagerThe General Manager is an Operating Partner responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit. Ensures recruiting, budgeting, marketing and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Makes decisions regarding the recruitment, development and performance of staff. Demonstrates a willingness to listen to team members and address problems. Ensures a clean, safe, and energy efficient operation during each shift. Ensures the store is always, in the customer's eye, "ready for business."To continue the path for career success at Whataburger, the General Manager will participate in the skills development program and will be required to achieve certifications associated with the position.<h1>BENEFITS</h1> Competitive WEEKLY PayBonus (Incentive) ProgramSchedule FlexibilityLeadership Development and Career Growth OpportunitiesTuition Reimbursement Program401(k) PlanDiscounted MealsService AwardsScholarship ProgramWhataburger Family Foundation (Hardship Grant Assistance)Chaplain ServicePaid Vacations RESPONSIBILITIESLeadership and Communication<ul><li>Protects and promotes the Whataburger Brand at all times.</li><li>Consistently completes Orange Guidebook (OGB) and NSF checklist.</li><li>Conducts and attends meetings as required.</li><li>Schedules and conducts LTO training sessions.</li><li>Attends Quarterly Business Meeting.</li><li>Attends GM meetings as necessary.</li><li>Reports critical or unplanned situations, which require immediate action and exceeds budget ranges, to the Area Manager.</li><li>Communicates needs, deviations, exceptions and other pertinent operating data to Area Manager.</li><li>Communicates any maintenance needs of revenue producing equipment immediately.</li><li>Ensures compliance of Family Member Guidelines.</li><li>Prepares and presents ideas and recommendations to peers and upper management as assigned.</li><li>Prepares standard and special reports for upper management as assigned.</li><li>Communicates direction clearly and follows up to ensure specific actions are carried out as intended.</li></ul>People<ul><li>Demonstrates Whataburger's Family Value Proposition "Pride, Care, and Love."</li><li>Ensures responsible sourcing, interview, selecting, and placing of candidates.</li><li>Actively utilizes tools for recruiting and talent selection. Pre-screens and interviews potential job candidates, performs reference checks consistently on all Manger, Team Leader, and Team Member candidates.</li><li>Conducts New Hire Orientation as needed and schedules new hire training shifts.</li><li>Identifies and trains Team Members for future Team Leader and Manager roles.</li><li>Ensures the training of the staff and maintains a program to satisfy the restaurant's staff development plan.</li><li>Conducts and reviews training certifications.</li><li>Conducts performance reviews when necessary and works with employees to correct deficiencies. When necessary, administers disciplinary action, up to and including termination.</li><li>Conducts and processes merit increase reviews.</li><li>Oversees effective scheduling based upon forecasted sales and hours necessary to accomplish the restaurant's goal of excellence for food quality and budget attainment.</li><li>Recognizes and rewards top performers on a regular basis.</li><li>Maintains professional relationships with Team Members, treats Team Members with fairness and sensitivity, avoiding any indication of favoritism.</li><li>Communicates all harassment complaints and other complaints involving Whataburger policy violations to Area Manager, Senior Area Manager, Director of Operations and Director of Human Resources, as appropriate.</li><li>Exemplifies leadership and stands out as a role model for others through daily interaction. Acts as a resource for other team members.</li><li>Maintains an effective working relationship with management team.</li></ul>Systems<ul><li>Ensures performance of administrative tasks:</li><li>Makes payroll corrections.</li><li>Review's payroll data prior to submission to ensure accuracy.</li><li>Reviews the OGBs and addresses any issues.</li><li>Review's pass-down communications.</li><li>Communicates maintenance issues in a timely manner and follows up with resolutions.</li><li>Ensures completion and accuracy of end of day paperwork.</li><li>Completes food and supply orders for the unit.</li><li>Conducts cash handling audits to ensure money handling compliance.</li><li>Invoice posting</li><li>Ensures accuracy of deposit preparation and roll change delivery. Ensures compliance of all deposit handling procedures.</li><li>Ensures compliance of all cash handling procedures.</li><li>Investigates cash and inventory losses and reports any discrepancies to the Area Manager.</li><li>Conducts and reviews Quality and Food Safety Audits.</li><li>Tracks performance per meal segment, by Dine-in and Drive-thru.</li><li>Sets individual goals to increase sales through four walls marketing and incentive programs.</li><li>Monitors quality of food production, customer service, and speed of service on all shifts.</li><li>Greets customers and solicits general and specific feedback regarding product and service quality. Utilizes feedback to initiate immediate improvements in the shift.</li><li>Ensures accurate inventories are conducted regularly and efficient ordering is maintained.</li><li>Implements effective receiving procedures to ensure accuracy.</li><li>Ensures all food production equipment is maintained and operating according to standards.</li><li>Ensures each Manager provides a clean, safe, and energy efficient operation for Team Members and customers within the acceptable budget ranges allowed for their shift.</li><li>Presents a clean, organized, quality eating environment to the public by maintaining excellent exterior/interior and staff appearance.</li><li>Protects and promotes the Whataburger Brand at all times including proper and timely install of all POP and Marketing Department driven Brand advertising.</li><li>Investigates and ensures accurate and timely reporting of all safety incidents.</li><li>Works with and supports Area Manager on Public Relations programs.</li><li>Ensures hiring process and orientation conducted in a timely manner.</li><li>Complete end of period paperwork and reviews daily and weekly manager walks.</li><li>Implements effective suggestive sales techniques to Managers and Team Leaders.</li><li>Provides a safe environment for customers.</li><li>Ensures all food cost control systems are in place to achieve lowest possible food cost (against theoretical/ideal food cost) as it relates to GOP plan and shift specifications for the unit.</li><li>Ensures compliance with all State and Local health department required food handling certifications for entire staff.</li><li>Assumes additional responsibilities as assigned.</li></ul>Customer<ul><li>Establishes and maintains effective working relationships and partnerships across all business units, emphasizing restaurant operations functions within the company and its capacity to serve as a productive strategic partner.</li><li>Develops and maintains external cooperative relationships with corporate business partners that enable and support performance strategies and organizational effectiveness.</li></ul>Finance<ul><li>Demonstrates fiscal responsibility with all Company assets.</li><li>Manages planned or necessary expense items as authorized by the Area Manager.</li><li>Ensures Team Members, Team Leaders, and Managers follow accurate cash handling and security procedures.</li><li>Achieves the sales plan and manages expense budgets to achieve the planned Gross Operating Profit (GOP).</li><li>Achieves the sales plan and budgeted GOP in line with Period and Quarterly projections.</li><li>Is accountable for meeting GOP budget items.</li></ul>Physical Requirements<ul><li>Must be able to lift up to 50 lbs.</li><li>Must have the ability to stand during entire shift.</li><li>Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.</li><li>Ability to read (Orders on tickets, Menu Board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.</li><li>Frequent washing of hands.</li></ul>KEY PERFORMANCE INDICATORS<ul><li>Consistently improves FMSAT engagement scores.</li><li>Achieves budgeted sales and transaction growth through consistent execution of OSAT goals and specifically TTRO goals.</li><li>Utilize budgeted labor within goals set for both maximum and minimum allowed.</li><li>Ensures unit is stocked with needed food and paper supplies for each daypart while meeting budgeted amounts for week and period time frames.</li><li>Achieve budgeted OSAT/SMG survey amounts and percentages, and Consumer Impression mystery shop scores.</li><li>Achieve exemplary OEW, NSF, Local Health Inspection scores.</li></ul>

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