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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Job Description: Senior Manager – Global Pricing StrategyThe Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.The role of the Global Merchant &amp; Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.Key Responsibilities:The Senior Manager – Global Pricing Strategy will: ·Lead analytical workstreams to uncover data-driven insights that inform optimal Merchant pricing strategies.·Perform comprehensive research on external trends, synthesizing impacts for GMNS and the broader enterprise.·Work with internal stakeholders, both within Pricing and throughout the GMNS organization, to find Merchant pricing solutions that support enterprise goals.·Manage project workflows with limited oversight from leadership, overseeing timelines, deliverables, and next steps.This role requires of high level of analytical proficiency, strategic thinking, and communication skills, which will be leveraged across a range of high impact projects. The ability to harness this diverse skillset in a dynamic and fast paced environment is essential to success.How will you make an impact in this role?·Challenge existing strategies and pricing frameworks with provocative, evidence-based, proposals.·Formulate strategic recommendations based on key findings, communicating takeaways to senior leadership through written and verbal updates.Required Qualifications:·5+ years’ experience in Management Consulting/Corporate Strategy.·Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of data.·Strong relationship management and collaboration skills – ability to manage external vendors and internal stakeholders.·Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders.·Results driven with the ability to work under pressure, navigate through ambiguity, draw linkages, and balance multiple priorities.·Experience challenging the status quo and creating innovative, evidence-based, proposals.·Experience in and/or significant exposure to the payments industry is preferred but not required.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Pricing

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This Senior Manager role is for the Systems Change Office within Financial Reporting Quality Assurance Organization (FRQA), in support of the Regulatory Reporting Automation program. This role is responsible for driving Change Management activities which includes driving the definition, gathering, exploration, analysis, automation and system maintenance of changes to Regulatory Requirements and the end-to-end automation through the Finance Modernization Data Pipeline, leading program and change governance efforts for finance / regulatory reporting platforms. This role will support the ownership of the Change Management Policy for regulatory reporting automation, including but not limited to documenting, understanding, and defining the core framework that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers. Supplemental documentation will evidence changes from initiation, review, and approval to the implementation of the change. This role is also responsible for driving the upliftment of the Finance Change Assessment Tool (FinCAT) for Change Management activities which includes gathering requirements, analysis, and system maintenance of changes for FinCATThe Change Management team oversees key processes that support new data and regulatory requirements that introduce change into our regulatory reporting automation and financial systems landscape, coordinating and orchestrating these across Controllership Product Owners, Report / Business Owners and Technology teams to determine changes to the maintenance and update of the data solutions (e.g., manual, static and reference tables) with the highest degree of confidence of the data flow and data system requirements or the deactivation / decommission of financial data systems.How will you make an impact in this role?<ul><li>Help drive the Finance-Controllership Regulatory Reporting Automation of system Change Management and Program Governance of Finance Modernization data requirements.</li><li>Drive documentation and compliance of the Change Management Framework for regulatory reporting automation that defines the core strategy that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers.</li><li>Drive the Change Management process by conducting thorough impact analysis and identifying relevant stakeholders.</li><li>Collaborate with users to understand the pain points, requirements, feedback and provide them with timely resolutions.</li><li>Drive effective communication across impacted stack holders.</li><li>Ensure supplemental documentation is acquired for changes that will evidence changes from initiation, review, and approval to the implementation of the change.</li><li>Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately.&nbsp;</li><li>Ensure smooth implementation of changes by understanding and communicating issues, dependencies, risks to relevant stakeholders.</li><li>Good understanding of Change Management Lifecycle.</li><li>Manage change management backlog, understand technical complexities and help prioritize changes</li><li>Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure change is executed accurately.&nbsp;</li><li>Assist with internal/external audits to ensure relevant documentation is available across changes.</li><li>Responsible for owning and delivering FinCAT roadmap and continue development of the Finance Change Assessment Tool (FinCAT) &nbsp;</li><li>Should be able to liaison between Finance and Technology teams to collaborate and manage expectations across multiple stakeholder groups in the enterprise – FinTech background</li><li>Responsible for delivering regular status updates on requirements delivery (PI) and backlog prioritization, KPIs and executive reporting</li><li>Create Features &amp; user stories and work with Finance BPM team to prioritize user stories for development</li><li>Drive UAT across different groups and actively manage changes for FinCAT workflows. &nbsp;</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree in Finance, Accounting, Information Technologies or related field&nbsp;</li><li>10+ years of work experience in Project Management/Change Management or related field</li><li>0+ years of work experience in Agile delivery or with other project management methodologies</li><li>Experienced in the application of change management models, methodologies and frameworks, e.g., ADKAR, Kotter, McKinsey</li><li>Experienced in the creation of product prioritization and decisioning models, e.g., MOSCOW, Kanban, etc.</li><li>Excellent relationship building, presentation and collaboration skills</li><li>Experienced in the application of change resistance models, e.g., Kubler-Ross, Maurer, PDCA</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects concurrently.</li><li>Experience with MS Excel, Power Query, and other analytical tools, e.g., Tableau.</li><li>A self-starter, proactive team player with excellent relationship building and collaboration skills, facilitating a network of strong relationships across the organization.</li><li>Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple priorities, delivering high quality service with passion and exceeding expectations.</li><li>Experienced with workflow automation.</li><li>Proficient in SQL, API’s concepts, CI/CD, JBPM, Rally, Python and/or JS and the Microsoft Office suite</li><li>Proficient in HTML and PowerPoint</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects concurrently.</li><li>Experience in Agile delivery concepts (example: Scrum) or other project management methodologies.</li></ul>Preferred Qualifications:<ul><li>Master's degree in Finance, Accounting, Information Technologies or related field</li><li>Understanding of systems integration across complex system architecture.</li><li>Understanding of Oracle General ledger and FAH accounting rules</li><li>Strong Technical background and knowledge of SQL and data analysis experience.</li><li>Strong knowledge and working experience in regulatory regulations and reporting is required and any exposure to US regulations is preferred.</li><li>Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations.</li><li>Communication Management/proficiency with PowerPoint.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Financial Systems (Change Management)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?AMEX Assurance Company provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role will reside in the Claim and Servicing Operations department of AAC, whose primary responsibilities include enrollment, servicing, and adjudication of insurance policies and claims; this role provides an exciting opportunity in handling Litigated Claims for all claims within the AMEX Assurance Company Insurance portfolio, Including but not limited to Travel and Medical claims within the highly complex suite of Specialty Lines products. Duties include but not limited to:<ul><li>Investigation/research by using tools available and making outbound calls to settle claims</li><li>Communication via written and/or direct phone interaction with the customer, to ensure timely decisions</li><li>Communication and partnership with our legal teams and leadership</li><li>Decision making of claims for these products</li><li>Contract and policy interpretation</li><li>Maintaining state compliance</li></ul>&nbsp;****To be considered for this position you must reside in Arizona. This is a hybrid position and will require the successful candidate to be in office a minimum of 3 days per week. Minimum Qualifications:<ul><li>2 years of Customer Service experience</li><li>2 years Insurance experience, preferably in claims&nbsp;</li><li>Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills</li><li>Passion for exceptional service</li><li>Strong phone skills</li><li>Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Strong problem-solving skills, time management and organizational skills</li><li>Superior level of accuracy and attention to detail.</li><li>Strong proficiency in PC skills, including MS Word and Excel</li></ul>Preferred Qualifications:<ul><li>Travel and Medical Claims experience</li><li>Auto Insurance Experience</li><li>Litigation claims handling experience</li><li>Insurance or Travel Industry experience</li></ul>A current Claims Adjuster License If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam. If the exam, to obtain your license, cannot be passed within 2 attempts, employment will be terminated.Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Insurance Claims Adjuster - Litigation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The objective of the Technology Control Management&nbsp;Associate- Risk Assessments Control Assessments&nbsp;and Reporting team is to identify, assess, mitigate, and report on risks within Technology to ensure adherence to regulatory standards, policies. Technology is looking for an Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve working in a fast-paced environment where extensive collaboration with multiple partners across numerous business units, functional areas, and geographies is requiredAssociate- Risk Assessments Control Assessments&nbsp;will:<ul><li>Document and project manage deliverables to completion </li><li>Categorize controls and map to risks (e.g., cross-BU process-control mapping)</li><li>Experience with Risk and Control Self-Assessments (RCSA) or other control assessments, is essential</li><li>Understanding of design effectiveness and operating effectiveness concepts when evaluating control effectiveness</li><li>Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Support thematic risk reporting (levels, trends, causes)</li></ul>Required Qualifications:<ul><li>3- 5 + Years experience in risk management in the 1LOD or at a consulting firm &nbsp;</li><li>Excellent project management skills, highly proficient in Excel and PowerPoint, highly detail-oriented, good communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]</li><li>Ability to work in a fast-paced, demanding environment</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Previous technology/cyber risk experience </li><li>Experience in at least one of the following:&nbsp;</li><li>Supporting identification of risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Associate-Tech Risk & Control

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Credit Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for independently overseeing and challenging the company’s credit risk taking and credit risk management activities, including the comprehensive identification, management, and mitigation of credit risks within the company’s risk appetite.The candidate is responsible to conduct independent credit risk assessments of commercial rating and underwriting decisions, develop monitoring rules, review credit risk processes, and take part in projects that provide credible challenge to 1st line credit risk teams. The candidate should have experience in commercial credit risk management, data &amp; analytics, risk appetite limit setting, portfolio monitoring and relevant regulatory regulations, and guidance.Key Responsibilities:<ul><li>Conduct independent review of wholesale rating and underwriting decisions and provide credible challenge to first line teams.&nbsp; Assess adherence to credit policies and procedures and bank regulations.</li><li>Conduct quantitative analysis on risk management data to drive insights and recommendations for first-line teams.</li><li>Collaborate with Business Unit Risk teams to enhance decision processes or address major credit issues.</li><li>Identify credit risk metrics (e.g. KRIs and KPIs) to continuously monitor and oversee risk.</li><li>Develop requirements to support the next generation risk capabilities </li><li>Produce credit risk dashboards for AXP Risk Committees including tracking risk appetite metrics.</li><li>Analyze trends in the charge and lending portfolios and conduct deep dive analysis to understand key drivers.</li></ul>Qualifications:<ul><li>5+ years of Banking or Credit risk management experience and strong experience related to Commercial credit extension and management.</li><li>Familiarity with banking regulations, particularly those imposed by OCC and Federal Reserve.&nbsp;</li><li>Knowledge of macroeconomic trends and its impact on borrower repayment.</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.</li><li>Demonstrates the courage to challenge the status quo.</li><li>Project management skills, ability to deliver high quality results while meeting deadlines, department and personal goals.</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.</li><li>Experience with data-driven analytical tools is helpful (e.g. SQL, SAS, R, Python)</li><li>Bachelor’s degree with high GPA and a degree (or substantial coursework) in Finance, Accounting, Economics, or Business.&nbsp;</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology of #TeamAmex.The US Consumer Services and Digital Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.At Travel and Lifestyle Services (TLS) we bring membership to life every day. TLS is a unique line of business within American Express that offers card members access premium benefits for card members. Delivering that value is complex but vital for our cardmembers, and technology is at its center.How will you make an impact in this role?This role leads the design, development, testing, troubleshooting, debugging, deployment, documentation, reliability, and availability of software and systems that meet the needs of customer/agent-facing applications, business applications, and/or internal end-user tools and applications.&nbsp;Minimum Qualifications<ul><li>Bachelor’s degree in computer science, computer science engineering, or related experience required, advanced degree</li><li>10+ years of software development experience in a professional environment and/or comparable experience such as: Demonstrated experience in Agile development, application design, software development, and testing</li><li>Thorough understanding of XML, SOAP, JSON, web services technologies, and data structure fundamentals, with experience in multi-threaded programming</li><li>Experience with Java/J2EE, Spring Boot, SQL, Couchbase, Elastic Search, Kafka</li><li>Hands-on expertise with application design, software development and automated testing</li><li>RESTful API development experience</li><li>Experience with continuous integration/deployment (Jenkins, Maven, gradle, XLR, Cobertura, Mockito, SOAPUI, JMeter).</li><li>Experience with Java applications design and development in an Enterprise setting using Java, J2EE, node, Spring Boot, Relation DBMSs, NO SQL databases</li><li>Expertise in objected oriented analysis and design across a variety of platforms</li><li>Ability to effectively communicate to internal and external business partners on architecture and solution design</li><li>Expertise with HTML, CSS, AJAX, JavaScript Frameworks React and NodeJS</li></ul>Preferred Qualifications<ul><li>Collaborates with leadership across multiple teams to define solution requirements and technical implementation Engineering &amp; Architecture</li><li>Demonstrate technical expertise to help team members overcome technical problems</li><li>Solves technical problems outside of day-to-day responsibilities</li><li>Contributes to the success of many teams achieving their goal</li><li>Travel domain experience is a plus</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Senior Software Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking a proactive, detail-oriented, and highly organized Executive Assistant to provide support to the Global Large &amp; Managed Marketing (GLAMM) team within Global Commercial Services Marketing (GCSM). The successful candidate will manage daily administrative tasks for multiple Marketing Vice Presidents, support team and colleague operations, and contribute to overall team efficiency. This role requires excellent communication skills, discretion, and the ability to work autonomously and manage multiple priorities effectively.This role is an excellent opportunity for a seasoned Executive Assistant who wants to take their skills to the next level, or for someone keen to learn the GCS Marketing business as a steppingstone to future career growth within American Express.Key Responsibilities:<ul><li>Provide administrative support to 2-3 Marketing Vice Presidents</li><li>Manage calendars, schedule meetings, and coordinate appointments across a range of senior stakeholders from across the Enterprise</li><li>Optimize the VPs’ limited time for best effect, ensuring meetings include meaningful agendas, and preparation needs are known and scheduled well in advance. </li><li>Arrange travel and accommodations as necessary to support business objectives. Ensure travel agendas and itineraries are shared well in advance</li><li>Prepare and submit timely and complete expense reports via Concur. Review expense submissions for compliance with policy and track overall team spend against budget</li><li>Maintain communication distribution lists for email and Slack and keep updated organization charts</li><li>Office support - Liaise with IT Helpdesk, Building Facilities and other support teams as needed, track office supply inventory and place orders as required</li><li>Support the planning and execution of team meetings and events designed to improve the team’s culture, including colleague reward and recognition events.</li><li>Ensure on time completion of mandatory training and other key events by tracking completion and following up with the VPs’ teams.</li><li>Assist with onboarding new employees and coordinating internal communications</li><li>Maintain confidentiality of sensitive information and data</li></ul>Minimum Qualifications:<ul><li>High school diploma or equivalent required&nbsp;</li><li>Experience as an Executive Assistant supporting senior leadership in a fast-paced environment</li><li>Highly Proficient in Microsoft Office Suite (Outlook, Word, Excel, Outlook, PowerPoint)</li><li>Excellent written and verbal communication skills</li><li>Strong organizational and time-management skills</li><li>Ability to work independently and as part of a team</li><li>Professional demeanor and strong interpersonal skills</li><li>Strong sense of integrity with ability to handle confidential and sensitive information with discretion</li></ul>Preferred Qualifications:<ul><li>Associate or bachelor’s degree preferred</li><li>Experience with Concur Travel and Expense Management a plus</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Executive Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.As a Senior Digital Product Manager for the Email and Loyalty Enablement team, you will play a vital role in forging the next generation of the American Express Marketing Technology ecosystem. Tasked with improving speed to market, investment agility and creating best in class experiences, this exciting role requires a motivated individual with vision and passion, coupled with attention to detail, to define and unlock these new capabilities to accelerate marketing enablement.You are passionate about creating exemplary Martech experiences that are configurable, integrated and high-quality by the application of your deep product mastery and experience. You demonstrate:<ul><li>Product Mastery – Visionary, customer and value centric storytelling, in-depth knowledge and robust application of Agile processes and principles to operate in a global LPM structure for annual, PI and sprint planning cycles. You take a leading role in the definition of the product vision, strategy, roadmap, growth opportunities, iteration planning and product release plans, creating clear sprint/increment goals and testing plans. You apply precision to backlog refinement, sprint planning, ceremonies, user story creation through to acceptance, sprint demos, testing, PIV, customer outcome driven prioritization, iterative continuous improvement and collaborative roadmap creation.</li><li>Technical fluency – ability to articulate complex solutions and technical capabilities to communicate to colleagues across disciplines. Direct experience working with B2B &amp; B2C marketing email, Adobe Experience Platform and AJO, and/or other ESPs a plus.</li><li>Customer Experience – UX Design thinking is inherent in your everyday, user sentiment and journey measurement drives your prioritization. You have a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas. You power through technical and product issues to find resolution because you are unwilling to make your problems your users’ problems.</li><li>Highly organized - Excellent project management, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex initiatives. You are great at research and documenting your learnings, detailing decisions and solutions for alignment and strategic input, you thrive dealing with fast paced and changing needs in a matrixed environment.</li><li>Partnership - Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (including Marketing, Technology, Design, Operations, Analytics, 3rd party vendors, Risk, Compliance, Legal, Finance and other partners). You set a high bar and empower yourself and others to achieve great results; constantly pushing toward clarity and delivery while balancing the need for great collaboration and building strong relationships</li><li>Data and Insights – Ability to provide insight and accurate judgment in addressing and resolving complex business issues and making prioritization decisions. You hold personal accountability for ensuring data is accurately stored, high quality, auditable and well governed. You define customer needs, metrics, controls &amp; monitoring, key risk indicators and key performance indicators that are clear and concise to track the success of the features launched, feeding back into the next prioritization cycle.</li><li>Control and Compliance – ability to apply a keen focus on monitoring and observability, prioritizing preventative controls, and meeting control and compliance needs to deliver robust and compliant communication channels. You take ownership of storing high quality, auditable data.</li><li>Growth mindset – you are a problem-solving change agent. You communicate clearly and constructively, make decisions effectively with demonstrable backing and co-create with colleagues a coaching and development culture. You actively participate in team and business unit learning and development activities, communities of practice and company networks.</li><li>Finger on the pulse – Keep up to date with industry advances, competitor solutions, Agile/SAFe methodologies and new trends within Martech to bring fresh ideas and capability updates to your remit.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Small Business Product, Loyalty and Experiences team is responsible for our leading Small Business Card products and adjacent features.&nbsp;&nbsp;Within this team, the Small Business Cashback and Proprietary Lending Card team leads the end-to-end product management of our large portfolio of premium cashback and no-fee Cards including The Plum Card, Blue Business Cash and Blue Business Plus. The team is responsible for driving profitable growth of our portfolios by meeting the evolving needs of small business owners and designing best-in-class value propositions and customer experiences. How will you make an impact in this role?As a Senior Analyst on the Small Business Cash Back team, you will play a key role in serving and growing our premium cash back Card Members. You will partner with teams across the enterprise, including Servicing, Sales &amp; Account Development, Marketing, Legal, Compliance, Finance and others to deliver value to customers. We are looking for a curious, customer-focused, analytical thinker with strong project management skills and attention to detail.&nbsp;This is a unique opportunity to join one of GCS's most dynamic Card Product teams and gain exposure to a broad set of enterprise partners.&nbsp;Key Responsibilities:<ul><li>Lead end-to-end customer communications processes, including the development and maintenance of both new and existing assets for any product changes in the portfolio (e.g., claims, disclosures, guidelines, servicing letters, marketing assets, legal documents)&nbsp;</li><li>Support execution of projects and pilots that affect the Cash Back Card portfolio and ensure all elements of customer and product impacts are considered</li><li>Drive frontline servicing, sales and account development strategies, including creation of training materials and collateral for new and existing benefits&nbsp;</li><li>Facilitate strategic discussions with Marketing channel owners to monitor results, gather insights &amp; customer trends, and connect findings to broader product strategy&nbsp;</li><li>Analyze customer feedback (NPS, complaints) and portfolio dynamics to identify opportunities, inform strategic decisions, and help shape the future product roadmap and feature enhancements&nbsp;</li><li>Manage budgets and invoice payments with robust tracking and organization&nbsp;</li><li>Deliver high-impact strategic work in partnership with the team’s two Managers&nbsp;</li></ul>Minimum Qualifications:<ul><li>2+ years of work experience&nbsp;</li><li>Proficiency in MS PowerPoint, Excel and Word&nbsp;&nbsp;</li><li>Customer-first mentality with interest in backing small business owner needs&nbsp;</li><li>Excellent written and oral communication skills&nbsp;</li><li>Experience synthesizing data and insights into actionable recommendations&nbsp;</li><li>Strong organizational skills with ability to manage multiple priorities and execute efficiently&nbsp;</li><li>Creative problem-solver with a growth mindset and a passion for learning&nbsp;</li></ul>Preferred Qualifications:<ul><li>Prior experience in product, marketing, analytics, finance or related fields</li><li>Understanding of the B2B and commercial payments landscape</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Small Business Cashback Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Global Real Estate &amp; Workplace Experience (GREWE):Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise. GREWE’s key priorities include:&nbsp;GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day.GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring&nbsp; &nbsp; &nbsp; &nbsp;environments at a competitive cost.Strategic Priorities:<ul><li>Portfolio: Best buildings in the best places at the most competitive costs.</li><li>Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand.</li><li>Hospitality: Frictionless experiences for colleagues across moments that matter.</li><li>Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk.</li></ul>Reporting to the Director, Northeast Subregion, this role is responsible for managing day-to-day relationships between Real Estate and internal Amex customers, Business Units, and leaders. This person will play a pivotal role in implementing regional strategies for Amex colleagues and will help Business Units optimize their working environments.The Manager, Business Partnership is focused on understanding the unique working styles of different persona groups and delivering tailored office experiences around those needs. To be successful in this role, s/he must lead with a data driven approach and have advanced analytical skills. This person will oversee projects from end-to-end and must be a seasoned Project Manager with advanced Excel, PowerPoint, presentation, and communication skills.&nbsp;The success of this role is measured through employee satisfaction surveys, user feedback, and proactivity in service delivery. This position requires a hospitality mindset and a strong commitment to making Amex the “workplace of choice” around the world. This is a unique opportunity to help build culture, foster community, and enhance the colleague experience.&nbsp;To ensure seamless delivery of the workplace experience s/he will collaborates closely with other regional and global GREWE functions (transaction management, design and construction, facilities management, workplace services, etc.), CEG (medical, benefits, etc.), Global Security Services, Regulatory Agencies, Country Leaders, and Country Executive Teams/Boards and planning.&nbsp;Responsibilities of the role will include, but not be limited to the following:· Cultivate relationships with Business Units (BUs) to understand real estate requirements to support demand forecasting and solutions development.·Spearhead analytics and forecast modeling to drive real estate strategy. Leverage data and analytics (qualitative + quantitative) to make informed decisions.· Work closely with business partners to craft solutions to business problems and implement them. Provide actionable, insightful analytical solutions to help evaluate and drive business results.·Define, plan, implement, measure and improve GREWE offerings while balancing enterprise objectives, GREWE resources and BU requirements.·&nbsp; Partner with Colleague Experience Group, Digital Workplace, Security, Communications and other key functional areas for solution development and seamless delivery of GREWE initiatives.·Bring new ideas and innovation to current processes and solutions.·&nbsp; Deliver an exceptional customer and colleague experience.Minimum Qualifications:· &nbsp;Strong analytical skills: Applying analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions. Drive insights and recommendations on real estate solutions.·Strong Business Partnership and communication skills enabling ability to interact effectively with business leaders and to present structured and compelling messages to various levels within the organization.·Strong working knowledge of Excel, Word and PowerPoint with the ability to break down complex ideas into understandable and actionable messages and executive presentations.·Strong project management skills with proven experience in managing large scale initiatives.·&nbsp; Highly collaborative, balancing multiple internal stakeholders and external parties such as vendors, landlords and other service providers.·Comfortable working in multi-tasking environment with multiple stakeholders, situational ambiguity, project complexity and need for change management.·&nbsp; Organized, detail-oriented self-starter with the ability to learn and adapt.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

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