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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The System Support Technician provides technical support for a wide range of technology across AutoNation. Responsibilities include delivering high quality customer support, interacting with users to troubleshoot, resolving issues efficiently and within the defined SLAs. The System Support Technician will also support, build, and implement endpoint configurations for windows devices, payment systems, MacOS and end user applications across both virtual and physical desktop environments.Key Responsibilities:· Responds timely to inbound calls or assigned tickets.· Performs assessment of user technical support needs and handles/routes, accordingly, using documented knowledge articles/procedures and available tools.· Documents in detail user issue as needed and steps performed to resolve in ticketing system.· Remains knowledgeable and current on payment system changes including new products solutions and capabilities implemented.· Creates new knowledge articles or updates existing articles with new information as needed to keep knowledge base current.· Manages level 2 support ticket queue responding within defined SLA’s.· Diagnoses, troubleshoots, and updates workstations or terminals remotely with drivers, firmware, or software to resolve issues.· Assists users remotely in the installation of new or replacement Credit card or check terminals.· Reassigns misrouted tickets to appropriate team for handling.· Dispatches field technician when needed, works with tech to troubleshoot, and resolve issues in stores.· Proactively monitors payment software version installed on enterprise PCs using available reports.· Supports business related projects.· Performs other job-related functions assigned by management.· Completes assigned tasks, user requests, and process updates by following defined procedures.· Provides preventative maintenance on assigned technologies, following established procedures.· Continues to develop an understanding of the infrastructure and all applicable processes and procedures.· Maintains compliance with relevant policies and procedures and escalates any concerns as appropriate.· Participates in a weekly on call rotation.Technical Skills:· Experience managing and supporting Windows desktop OS, MAC OS, managed endpoint administration at scale across an enterprise-sized environment.· Strong understanding of the Windows Desktop OS architecture, packaging software, scripting, and automated deployment tools (PowerShell), MS Office Suite, Active Directory, GPO, Citrix and more.· Experience with Windows Server, Windows Desktop OS, macOS configuration, and deployment in a large enterprise environment.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Architecture, Support 4

Description - ExternalAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology of #TeamAmex.How will you make an impact in this role?We are building a best in class Case Management platform to service our customers. If you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.&nbsp;<ul><li>Hands-on engineer with expertise in developing complex, large scale enterprise applications using BPM software like Camunda, PEGA, Activiti, Appian.</li><li>Extensive experience in&nbsp;object oriented design,&nbsp;full stack web development&nbsp;and building REST APIs in Java.</li><li>Responsible for technical aspects of software engineering including design, developing prototypes, and coding assignments</li><li>Establish and accepts responsibility for engineering practices across teams.</li><li>Collaborates with leadership across teams to define solutions, technical implementation to drive software maturity and practices.</li><li>Promote, empower, and practice servant-leadership.</li><li>Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics.</li><li>Drives the team’s technical improvements and roadmap.</li><li>Takes accountability for the technical maturity of the team.</li><li>Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics.</li><li>Maintain excellent documentation for the software design and architecture.</li><li>Review Product features and ensure it in line with platform architecture and standards.</li><li>Collaborating with architects, product owners, delivery managers,&nbsp;engineers&nbsp;and other scrum teams to deliver a quality product.</li><li>Encouraging innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity.</li></ul>Minimum Qualifications:<ul><li>6+ years of work experience developing large scale applications.</li><li>Experience delivering advanced solutions for a&nbsp;high-volume,&nbsp;multi-tiered, distributed web application.</li><li>Experience with various architectures: Domain Driven Design, Microservices, Cloud Native and Event Driven Architecture.</li><li>Strong proficiency in building component-based applications with modern frontend frameworks, such as React, Vue, or Angular.</li><li>Experience with testing: Unit Testing, Test Driven Development, Integration Testing, Load Testing, Test Automation.</li><li>Experienced in utilizing Grafana, Jaeger, Splunk to monitor and troubleshooting application systems.&nbsp;</li><li>Experience in using NOSQL databases and distributed messaging systems like Kafka etc.</li><li>Experience supporting and working with cross-functional teams in a dynamic environment.</li><li>Demonstrated willingness to learn new technologies.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Senior Pega Software Engineer I - BPM - Global Services Group Technology

Help Desk Specialist The IT Support Technician role is to ensure hardware and software functionality for internal end users. As a IT Support Technician, you will provide break-fix support and request fulfillment for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer-facing associates and those who are in direct support of accomplishing our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to effectively elicit essential details from the user. Responsibilities: <ul> <li>Record, track, and document all interactions in the appropriate ticketing tool, as well as identify and escalating critical incidents </li><li>Diagnose and troubleshoot hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mindset </li><li>Evaluate documented resolutions and analyze trends </li><li>Support several types of end users, from software engineers and financial associates to top executives </li></ul> Qualifications: (Required) <ul> <li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 60 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul> (Preferred) <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul> Additional Considerations <ul> <li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul>

3 IT / Computer Engineering Jobs in Florida