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<h3>Job Description:</h3><h3>Director Cloud Data Architecture</h3><h3>The Role</h3><p>As a Director of Cloud Data Architecture you collaborate and build positive relationships with business leads and technology product teams across business units, driving our data architectures and technology patterns for key, investment oriented, data management business capabilities. You blend deep expertise and experience in engineering, technical design, systems, solutions focused on the server side, and database management with a passion for coaching and mentoring engineering associates.</p><p>You will bring industry standard methodologies, perform research on industry trends and lead tool evaluation efforts including POC In an agile structure, you will partner with other Fidelity business, architecture, and product leaders to establish the standards for your area and influence the strategic decisions, solution development and work priorities, based on your expertise and experience.</p><p>We seek a hard-working leader that can influence engineers and product leaders, a collaborator with Data Architecture expertise who is willing to learn fast, adapt well to changing requirements and work with multi-functional teams to deliver governed common data management capabilities.</p><p>Successful candidates would possess the following:</p><ul><li>Depth of knowledge in architecture and an ability to translate business objectives into technology solutions. Experience in a wide array of architecture patterns including architecting highly performant database systems, event-driven architectures, APIs, data architecture and security architectures. Knowledge of cloud architecture patterns, and the cloud platforms, especially AWS is desired. Experience in delivering architecture artifacts and planning activities, communication materials and status updates.</li><li>Deep technical foundation: Drives the data architecture technology vision to support the next generation of investment data platform. Knowledge of the financial industry and data management concepts is a plus.</li><li>Passionate about technology and applying it to solve intricate challenges. Proactively investigate, proves out and incorporates new technologies and capabilities, staying ahead of business and product team needs. Learn Fidelity’s Cloud, Security and Data Privacy policies and guidelines and governance process and ensure alignment of these initiatives.</li><li>Demonstrated ability in defining new and/or evolving existing data strategies; aligning with enterprise direction, collaborating with, and influencing others to gain consensus on and adopt and implement accordingly. Defines patterns and standards for data platforms, design, engineering, and development.</li><li>Collaborate with architect communities across Fidelity Data Architecture and in cross business unit working teams at the enterprise level. Ability to proactively seek out, collaborate and establish relationships with critical partners to ensure integration, coordination &amp; execution of work.</li></ul><h3><strong>The Expertise and Skills You Bring</strong></h3><ul><li>Passion for working with leading cloud-based data technologies, ETL/ELT tools, and analytic solutions to provide innovative and well architected solutions.</li><li>Business and technical curiosity, working with others to cultivate ideas and produce creative solutions to difficult problems while making sensible choices balancing design and delivery.</li><li>Proficiency at understanding enterprise data architecture concepts, data modeling, lineage, data governance and design techniques.</li><li>Expert knowledge and experience in one or more relation database platforms (Oracle, Postgres, Snowflake), Graph databases (Neo4J), and NoSQL database platforms.</li><li>Significant experience working in sophisticated data environments in an engineering, design, and architecture capacity; including enterprise warehouses, marts, operational stores, and data lakes.</li><li>Experience in collaborating with data engineering &amp; database administrators.</li><li>Well-grounded knowledge of engineering and continuous delivery practices</li><li>Demonstrated ability to mentor, influence and partner with engineering, and product teams to deliver scalable robust data solutions.</li><li>Leads, mentors, and provides design and architecture for delivery and DBA teams.</li><li>Hands on experience Snowflake, PostgreSQL, NoSQL platforms is a plus.</li><li>Solid experience in driving Automation, Data Quality Security and Governance practices.</li><li>Current on event processing, Data API and recent emerging data technologies.</li><li>A strong influencer who can integrate effectively into the culture, combining facilitation skills with a results' orientation to deliver excellence and execution.</li><li>Demonstrated organizational savvy and maturity, for working effectively across different organizational units and business groups.</li><li>Good interpersonal and communication skills</li><li>Experienced ability to evaluate, prototype and recommend emerging Cloud data technologies and platforms from open source or vendors.</li></ul>The base salary range for this position is $126,000-255,000 USD per year. <p>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.</p><p>Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. </p><p>We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p><p>Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.</p><h3>Certifications:</h3><h3>Category:</h3>Information Technology

Fidelity Investments

Director Cloud Data Architecture

<h3>Job Description:</h3><h3><strong>Director, Software Engineering - Digital Marketing </strong></h3><h3><strong>The Team</strong></h3><h3>Fidelity's Workplace Investing (WI) CRM Solutions chapter designs, develops, implements, and supports features that enable thousands of WI associates in the acquisition of new business and the daily support of our valued clients. Our solutions help associates lead prospect, client, and advisor relationships. We are passionate about delivering innovate solutions that exceed our customer’s needs. We embrace diversity of thought and experience. Our team thrives with a steadfast dedication to innovation which promotes a culture of continuous improvement and significant product advancement. </h3><h3>As a Director of Software Engineering, you will collaborate with the MarTech team, a part of the WI Client Engagement Tools &amp; Support function, which is dedicated to designing and delivering capabilities and customer experiences that enable seamless and effective engagement with our clients. You will work closely with the MarTech Product Area Lead and approximately seven agile squads to develop and support scalable, personalized, and measurable capabilities and experiences across all customer engagement channels. You will provide guidance and mentor developers within the wider MarTech team.</h3><h3><strong>The Value You Deliver:</strong></h3><h3>Strategy &amp; Planning:</h3><ul><li><h3>Defines and executes on tech vision in consultation with architecture, engineering and product leadership.</h3></li><li><h3>Facilitates the alignment of the product roadmap with tech driven initiatives.</h3></li><li><h3>Brings tech vision to life; emphasizes platform stability, engineering excellence, and builds a plan to address end-of-life technologies.</h3></li></ul><h3>Coaching &amp; Mentoring:</h3><ul><li><h3>Mentors agile teams including developers, testers and analysts. Serves as a link between product and architecture.</h3></li><li><h3>Creates next-gen tech leads by investing significant efforts in coaching and mentoring associates.</h3></li><li><h3>Serves as the authority on technical solutions and standards.</h3></li></ul><h3>Hands-on Engineering:</h3><ul><li><h3>Acquires expertise in Fidelity-specific practices while knowing the latest with industry standards. Shapes engineering guidelines, ensuring they remain up-to-date with the latest industry trends.</h3></li><li><h3>Works on strategic projects that span multiple business units and product teams. Provides technical guidance and leadership. Gets into details and takes on development activities.</h3></li><li><h3>Serves as the steward of tech vision, delivers on complex projects with a focus on incremental value delivery to achieve the tech vision.</h3></li></ul><h3>Scope:</h3><ul><li><h3>Provides technical leadership to multiple agile teams.</h3></li><li><h3>Works across business units to develop an engaged engineering community. Maintains focus on strong engineering excellence.</h3></li><li><h3>Serves as a developer advocate. Brings developer experience concerns to the fore and helps improve developer experience.</h3></li></ul><h3><strong>The Expertise You Bring:</strong></h3><ul><li><h3>10+ years technology experience with progression toward leadership responsibilities</h3></li><li><h3>Deep understanding of MarTech platforms, data integration, and digital campaign enablement.</h3></li><li><h3>Hands on technical experience with CRM (e.g. Salesforce Sales Cloud, Service Cloud), Marketing Automation (e.g. Marketing Cloud), Customer Data Platforms (e.g. Twilio Segment), Content Management Systems (e.g. Adobe Experience Manager), Digital Asset Management Systems, and other enterprise MarTech tools.</h3></li><li><h3>Hands on experience developing cloud-native applications on Microsoft Azure, with proficiency in Azure App Services, Azure Functions, and integration with PostgreSQL databases using Azure Database for PostgreSQL</h3></li><li><h3>Ability to influence technology strategy to enable delivery of business value.</h3></li><li><h3>Ability to quickly get up to speed on business needs and assess viability of solutions while considering scale and reuse.</h3></li><li><h3>Strong problem-solving competence.</h3></li></ul><h3>Certifications:</h3><h3>Category:</h3>Information Technology<p>Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p>

Director, Software Engineering (Digital Marketing)

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Java/Mainframe Developer in Durham, NC and Westlake, TX!<br> <br> Do you have a passion for developing software using cutting edge frameworks? Then this may be the job for you, Fidelity Brokerage Technology is looking for a Principal Software Engineer who has experience developing Java applications and is capable of developing enterprise applications for our fixed income and forex financial platforms. <p><strong>The Expertise and Skills You Bring </strong></p> <ul> <li> <p>Bachelor’s degree in Computer Science or equivalent.</p> </li><li> <p>10+ years of experience developing multi-tier distributed application and Mainframe experience</p> </li><li> <p>Expert level knowledge of REST API development</p> </li><li> <p>Demonstrated expertise MQ /Kafka technology to develop and support data ingestion services</p> </li><li> <p>Experience in developing applications that use multi-threaded processing.</p> </li><li> <p>Familiarity using financial messaging protocols like FIX.</p> </li><li> <p>Familiarity with GIT workflow for code check-ins and review</p> </li><li> <p>/deployment tools and techniques like Jenkins, TerraCore, Concourse, Docker etc.</p> </li><li> <p>You have good knowledge of mainframe legacy systems and technology, particularly MQ messaging, CICS, Cobol, VSAM and DB2 databases.</p> </li><li> <p>Knowledge of migrating mainframe applications to the cloud based distributed systems</p> </li><li> <p>Strong software experience in developing and a proven track record of delivering full-stack cloud-based applications.</p> </li><li> <p>Demonstrated expertise in various relational and non-relational database technologies (ideally Oracle/Redis/Aerospike/DynamoDB)</p> </li><li> <p>Experience in UI Development with technologies like Angular, React and others is a big plus.</p> </li><li> <p>You are comfortable working in an Agile software delivery environment, with exposure to continuous integration and continuous delivery tools.</p> </li><li> <p>You have a passion for clean, maintainable code and are always looking to improve your engineering skills in fast-paced, ambiguous environments.</p> </li><li> <p>Learning and adapting new concepts &amp; technologies quickly and implementing them successfully.</p> </li><li> <p>Understanding of fundamental design principles for building a modular and scalable platform.</p> </li><li> <p>You build positive relationships with team members and have excellent verbal and written communication.</p> </li><li> <p>Good communication skills, problem solving skills, and a highly professional attitude are essential for this role.</p> </li></ul> <p><strong>The Team</strong></p> <p>Fixed Income, FX and Syndicate team is committed to providing innovative solutions in the financial domain. As a Senior Software Engineer you will be applying your strong software development and test automation skills to design, develop, test, deploy, maintain and improve Fidelity customer-facing software solutions.</p> <p><strong>Dynamic Working</strong></p> <p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. <strong>Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.</strong></p> <p><strong>Company Overview</strong></p> <p>Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource.</p> <p>For information about working at Fidelity TalentSource, visit FTSJobs.com.</p> <p>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.</p> <p><strong>Information about Fidelity Investments</strong></p> <p>At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.</p> <p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

Fidelity TalentSource

Senior Java/Mainframe Developer

<p><strong>Job Description</strong></p> <p>This End User Support Specialist position provides end-user technology support for the Fidelity Investments San Francisco, CA location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support Specialist role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications.</p> <p><strong>Responsibilities</strong>:</p> <ul> <li>Participate as a subject matter expert – Accountable for product updates, timely information sharing, working with problem management to provide data aggregation for root cause analyzation. </li><li>Provide mentorship and act as an escalation point to junior End User personnel </li><li>Lead local IT projects </li><li>Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution. Provide feedback/update relevant knowledge management articles </li><li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony, network infrastructure and wireless LAN </li><li>Elevated proficiencies working in a change-controlled environment - Including opening changes utilization the change management schedule </li><li>Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature </li><li>Configure workstations for new users and upgrades existing equipment and software </li><li>Configuration/reconfiguration of hardware, including workstations and printers </li><li>Work closely with all levels of IT and other business partners to quickly resolve issues. </li><li>Differentiate between hardware and software problems and apply appropriate solution or engage the problem management teams </li><li>Provide support and set up for video conference events and basic AV equipment configuration </li><li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li><li>Perform routine deskside surveys to ensure all work locations are setup with the standard equipment </li><li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li><li>Support work outside of regular hours to accommodate business needs </li><li>Accommodate rapidly changing requirements and non-standard requests </li><li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li><li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li><li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window. </li><li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-users' issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys </li></ul> <p><strong>Skills and Knowledge</strong>:</p> <ul> <li>Advanced knowledge in the use of device building/service tools– Microsoft Autopilot, Active Directory, Intune VSphere </li><li>Thorough knowledge of campus infrastructure, networks topology, TCP/IP, VLANs, and LAN/WLAN interfaces </li><li>Advanced knowledge supporting hardware and software on Windows OS &amp; MAC IOS devices </li><li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li><li>Excellent written and verbal communication skills </li><li>Enhanced self-autonomy to work independently to organize, prioritize, multitask and execute on assigned tasks </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude, and influences other team members </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude </li><li>Ability to coordinate with outside vendors </li></ul> <p><strong>Education and Experience</strong></p> <ul> <li>Associate degree or equivalent and 5 years' experience with computer hardware, operating systems, and network WLAN/LAN support </li><li>Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA is a plus. </li></ul> <em>The hourly pay rate range for this position is $35.00 per hour. </em><br> <strong><em>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors</em></strong><br>

End User Technician

<strong>Scrum Master </strong><br> <strong>The Role</strong><br> As a Scrum Master, you’ll be a part of highly collaborative, cross-functional Scrum teams within the Fidelity Brokerage division of Fidelity. You will advise and lead Squads on Agile values, practices, and processes to ensure they are fully functional, productive, and focused on Sprint goals.<br> <br> Everyone craves a way of working that empowers them to unleash their best work and inspire better futures for more people. Our way of working will enable you to deliver what matters most to our business, our clients, and our Associates. By being wired for speed and innovation with support, coaching, and a regular dose of inspiration, your skill sets will be applied to our initiatives, providing you the opportunity to quickly make a difference in our customers’ lives!<br> <br> <strong>The Expertise and Skills You Bring </strong><br> <ul> <li>Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms and routines, and supporting overall Squad performance and efficiency </li><li>Excellent understanding and previous application of Agile/Scrum Fundamentals – WHY and HOW </li><li>Proficient with Agile enabling tools like Jira/Jira Align </li><li>Ability to identify team improvement opportunities and look externally for best practices to support continuous improvement </li><li>Strong proficiency in facilitiating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and Retrospectives </li><li>Proficient in ensuring healthy backlogs are maintained and accurately balanced across team members </li><li>Proficient in producing, maintaining, updating, and explaining process metrics and artifacts to ensure understanding of how efficiently and effectively Squads are operating, and accurate and clear communications to Squads and their partners </li><li>Excellent experience partnering with other Scrum Masters and working across multiple Squads contributing to the same initiatives </li><li>Demonstrated experience working in a technology delivery environment </li><li>Bachelor’s degree/undergraduate degree/equivalent experience required </li><li>Scrum certification required (CSM or PSM) </li></ul> <br> <strong>The Team</strong><br> Fidelity Brokerage Delivery Enablement is a team of Scrum Masters, Delivery Program Managers, and Agile Coaches who partner with leaders &amp; teams to inspect, adapt &amp; mature <strong>high-impact delivery solutions, </strong>cultivate an <strong>empowered delivery culture</strong> with insights, coaching &amp; enablement, and champion continuous improvements that guide us toward <strong>business agility. </strong>We arefocused on building a highly integrated organization, aimed at <strong>maximizing value</strong> <strong>delivery</strong> for Fidelity Brokerage. Our core capabilities include <em>delivery insights</em>, <em>delivery planning &amp; alignment </em>and <em>delivery coaching. </em><br> <br>

Agile Scrum Master

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an RPA and Data Analyst to work in Fidelity’s Charitable group in Westlake, TX! <h3>The Role</h3> <p>We are seeking a motivated Entry-Level Developer to support the development of Tableau dashboards using Snowflake as a data source, and to assist in building intelligent automation solutions using Power Automate RPA tools. This role requires foundational knowledge of SQL and experience with data visualization platforms such as Tableau, Power BI, or similar.</p> <p>The ideal candidate will contribute to designing, deploying, and maintaining automation and reporting solutions that enhance operational efficiency and enable data-driven decision-making across business units.</p> <h3><strong>The Expertise and Skills You Bring</strong></h3> <ul> <li>Develop and maintain Tableau dashboards connected to Snowflake data sources.</li> <li>Assist in building and optimizing Power Automate flows for business process automation.</li> <li>Write and troubleshoot basic SQL queries for data extraction and transformation.</li> <li>Testing RPA and Dashboard data results to ensure accuracy</li> <li>Collaborate with business stakeholders to gather requirements and translate them into actionable reports and automation workflows.</li> <li>Support data quality checks and performance tuning of dashboards and flows.</li> <li>Document processes, workflows, and dashboard logic for future reference and scalability.</li> <li>Monitor existing RPA flows to ensure completion and addressing any issues that may come up</li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li>Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field (or equivalent experience).</li> <li>Basic proficiency in SQL (SELECT, JOIN, GROUP BY, etc.).</li> <li>Hands-on experience with Tableau or Power BI for report/dashboard development.</li> <li>Exposure to Power Automate or other RPA tools (e.g., Blue Prism, UiPath, Automation Anywhere).</li> <li>Understanding of Snowflake architecture and ability to connect it to BI tools.</li> <li>Strong analytical and problem-solving skills.</li> <li>Effective communication and documentation abilities.</li> </ul> <p><strong>Preferred Skills (Nice to Have)</strong></p> <ul> <li>Experience with other automation platforms or scripting languages.</li> <li>Familiarity with cloud platforms (e.g., Azure, AWS).</li> <li>Knowledge of data governance and security best practices.</li> <li>Ability to work in Agile or cross-functional teams.</li> </ul> <h3><strong>The Team</strong></h3> Fidelity Charitable is the brand name for the Fidelity® Charitable Gift Fund, an independent public charity, established in 1991 with the mission to further the American tradition of philanthropy by providing programs that make charitable giving simple and effective. Our culture is compassionate, empowered, and innovative. You will build a legacy, embody the vision of our founder, and shape the future of philanthropy. As part of Fidelity Charitable’s Data &amp; Shared Services Product Area, you will join a team responsible for the robust data ecosystem the Charity relies upon to deliver significant philanthropic benefit to our donors and non-profit organizations. Personally, you will have a key role in developing a culture of quality data, by embedding Data Quality principles in the Charity’s core business and technical functions.

RPA and Data Analyst

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an RPA Analyst to work in Fidelity’s Charitable group in Westlake, TX!</p> <h3>The Role</h3> <p>The Fidelity Charitable light automation analyst will be supporting Fidelity Charitable’ s operational teams with various automation and reporting/data needs. Your responsibilities will range from applying groundbreaking tools such as RPA, Power Automate, Tableau and others to ultimately help the teams achieve their goals.</p> <h3><strong>The Expertise and Skills You Bring</strong></h3> <ul> <li>Drive customer experience for both internal and external partners </li><li>Experience with various light automation tools (RPA: Blue Prism, Power Automate, macro development) preferred. </li><li>Should be comfortable with SQL queries. </li><li>Minimum of 12 months’ experience in design, configuration, testing and support of automated processes and data reporting. </li><li>Experience working closely with business functions, developing, and analyzing requirements, creating test cases, and preparing reports, user guides, and other supporting materials. </li><li>Comfortable challenging the status quo and proposing new opportunities to business partners. </li><li>Excellent analytical and quantitative problem-solving skills; ability to interpret data to drive business decisions. </li><li>Demonstrate a high level of accuracy/attention to detail. </li><li>Ability to work independently and manage multiple projects, as well as collaborate within a team. </li></ul> <h3><strong>The Purpose of Your Role:</strong></h3> <ul> <li>Work with authorities and process owners across Fidelity Charitable to understand and assist with the development of their automated solution design, ensuring they deliver a solution that meets RPA/UDA technical requirements. </li><li>Assist businesses with opportunity assessments to identify and prioritize business processes that are potential candidates for automation. </li><li>Help business units retrieve necessary data and help to analyze. </li><li>Act as a central point of knowledge and control owner for automation capabilities and support the development and testing of proof-of-concept initiatives. </li><li>Provide support and resolution of any production incidents or outages related to automated solutions. </li><li>Fully and clearly document business processes. </li></ul> <h3><strong>The Team</strong></h3> <p>Fidelity Charitable is the brand name for the Fidelity® Charitable Gift Fund, an independent public charity, established in 1991 with the mission to further the American tradition of philanthropy by providing programs that make charitable giving simple and effective. Our culture is compassionate, empowered, and innovative. You will build a legacy, embody the vision of our founder, and shape the future of philanthropy. As part of Fidelity Charitable’s Data &amp; Shared Services Product Area, you will join a team responsible for the robust data ecosystem the Charity relies upon to deliver significant philanthropic benefit to our donors and non-profit organizations. Personally, you will have a key role in developing a culture of quality data, by embedding Data Quality principles in the Charity’s core business and technical functions.</p>

RPA Analyst

<strong>Technical Systems Analyst</strong><br> <strong>The Role</strong><br> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Technical Systems Analyst in Westlake, TX<br> Fidelity’s Brokerage Recordkeepting Technology is looking for an experienced Technical Systems Analyst to lead the technical analysis and support of our application suite that delivers critical archived document management services to the enterprise. The team operates in an Agile environment, supporting both cloud-based and on-premise applications.<br> This role requires a blend of technical and business expertise. It requires collaboration with IT teams, Software Engineers, and Architects. You will work closely with the Engineering Lead to analyze and document Java and DB2 stored procedures and be able to discuss with our engineers how these processes work.<br> You will be expected to perform extensive code analysis and document functionality across multiple applications both API and batch based. You will create supporting artifacts including diagrams, JIRA stories and confluence pages. You will use your excellent written and oral communication skills to convey this information to technical audience.<br> <strong>The Expertise and Skills You Bring:</strong> <ul> <li>10+ years of total engineering experience with a minimum of 5 years in the role of a Systems Analyst </li><li>Analysis experience with complex enterprise-level, end-to-end processes in a Java and stored procedure based environment. </li><li>Experience with REST, SOAP API technologies and related tools such as Postman and Insomnia </li><li>Proficiency with JSON, Java, SQL and log analysis (Splunk, Datadog) </li><li>Experience with code analysis, repositories, and deployment strategies </li><li>Strong written and verbal communication skills: communicates clearly, concisely, and impactfully to influence others tailoring the information to the audience </li><li>Experience with solution design of new systems and the enhancement and modernization of legacy systems </li><li>Expertise in story writing, testing, creation of diagrams and product documentation </li><li>Ability to take complex features and break them into bodies of work, then break them down further into stories with well-defined business value and acceptance criteria </li><li>A highly curious and motivated learner with strong problem-solving skills </li><li>Takes initiative, finds solutions and follows through with minimal direction </li><li>Ability to navigate through ambiguous circumstances and demonstrate flexibility and adaptability </li><li>Bachelor’s degree required, preferably in Business, Finance, Information Technology, or Management Information Systems </li><li>Prior experience as a Developer, QA or Support Engineer is a plus </li><li>Experience within the financial services industry is a plus </li><li>Cloud experience, particularly AWS, is a plus </li></ul> <strong>The Value You Deliver</strong> <ul> <li>Work with technology partners to define the scope of problems/issues, in terms of business and/or system requirements and processes </li><li>Translate complex business needs into clear, actionable requirements </li><li>Develop diagrams, story maps, user stories, and clearly convey technical information </li><li>Evaluate design of existing systems to understand their functionality, efficiency, reliability, performance, usage, and maintainability. Document and share this information with the organization </li><li>Collaborate with Agile team members to come up with comprehensive, cohesive solutions </li></ul>

Systems Analyst

<strong>Job Description</strong><br> This End User Support position provides end-user technology support for the Fidelity Investments Boston, Mass. location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications.<br> <br> <strong>Responsibilities</strong>: <ul> <li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony</li> </ul> <ul> <li>Analyze and resolve end-user hardware, software and connectivity issues </li> </ul> <ul> <li>Configure workstations for new users and upgrades existing equipment and software</li> </ul> <ul> <li>Configuration/reconfiguration of hardware, including workstations and printers</li> </ul> <ul> <li>Work closely with peers and team members to quickly resolve issues </li> </ul> <ul> <li>Identify, troubleshoot, and diagnose issues </li> </ul> <ul> <li>Differentiate between hardware and software problems and apply appropriate solution</li> </ul> <ul> <li>Provide support and set up for video conference events</li> </ul> <ul> <li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li> </ul> <ul> <li>Perform routine deskside surveys to ensure all work locations are setup with the standard equipment</li> </ul> <ul> <li>Work in a change-controlled environment </li> </ul> <ul> <li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li> </ul> <ul> <li>Support work outside of regular hours in order to accommodate business needs</li> </ul> <ul> <li>Accommodate rapidly changing requirements and non-standard requests once approved</li> </ul> <ul> <li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li> </ul> <ul> <li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets.? Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li> </ul> <ul> <li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window </li> </ul> <ul> <li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys </li> </ul> <ul> <li>Knowledge of local LAN infrastructure </li> </ul> <br> <strong>Skills and Knowledge</strong>: <ul> <li>Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF </li> </ul> <ul> <li>Knowledgeable of basic networks topology, switches, routers, etc </li> </ul> <ul> <li>Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices </li> </ul> <ul> <li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li> </ul> <ul> <li>Strong written and verbal communication skills </li> </ul> <ul> <li>Ability to think independently, organize, prioritize, multitask and execute on assignments </li> </ul> <ul> <li>Develops and enhances customer relationships </li> </ul> <ul> <li>Exhibits positive attitude, works well with other team members, business partners, can do attitude</li> </ul> <br> <strong>Education and Experience</strong> <ul> <li>Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support </li> </ul> <ul> <li>Industry acknowledged certificates such as CompTIA? A+ , Network +, Google IT Support, or Cisco CCNA are a plus. </li> </ul> <p><br> <br> The hourly pay rate range for this position is $28.00-30.00 per hour. </p> <p>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. </p>

<strong>Scrum Master </strong><br> <strong>The Role</strong><br> As a Scrum Master, you’ll be a part of highly collaborative, cross-functional Scrum teams within the Fidelity Brokerage division of Fidelity. You will advise and lead Squads on Agile values, practices, and processes to ensure they are fully functional, productive, and focused on Sprint goals.<br> <br> Everyone craves a way of working that empowers them to unleash their best work and inspire better futures for more people. Our way of working will enable you to deliver what matters most to our business, our clients, and our Associates. By being wired for speed and innovation with support, coaching, and a regular dose of inspiration, your skill sets will be applied to our initiatives, providing you the opportunity to quickly make a difference in our customers’ lives!<br> <br> <strong>The Expertise and Skills You Bring </strong><br> <ul> <li>Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms and routines, and supporting overall Squad performance and efficiency</li> <li>Excellent understanding and previous application of Agile/Scrum Fundamentals – WHY and HOW</li> <li>Proficient with Agile enabling tools like Jira/Jira Align</li> <li>Ability to identify team improvement opportunities and look externally for best practices to support continuous improvement</li> <li>Strong proficiency in facilitiating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and Retrospectives</li> <li>Proficient in ensuring healthy backlogs are maintained and accurately balanced across team members</li> <li>Proficient in producing, maintaining, updating, and explaining process metrics and artifacts to ensure understanding of how efficiently and effectively Squads are operating, and accurate and clear communications to Squads and their partners</li> <li>Excellent experience partnering with other Scrum Masters and working across multiple Squads contributing to the same initiatives</li> <li>Demonstrated experience working in a technology delivery environment</li> <li>Bachelor’s degree/undergraduate degree/equivalent experience required</li> <li>Scrum certification required (CSM or PSM)</li> </ul> <br> <strong>The Team</strong><br> Fidelity Brokerage Delivery Enablement is a team of Scrum Masters, Delivery Program Managers, and Agile Coaches who partner with leaders &amp; teams to inspect, adapt &amp; mature <strong>high-impact delivery solutions, </strong>cultivate an <strong>empowered delivery culture</strong> with insights, coaching &amp; enablement, and champion continuous improvements that guide us toward <strong>business agility. </strong>We arefocused on building a highly integrated organization, aimed at <strong>maximizing value</strong> <strong>delivery</strong> for Fidelity Brokerage. Our core capabilities include <em>delivery insights</em>, <em>delivery planning &amp; alignment </em>and <em>delivery coaching. </em> <p>The hourly pay rate range for this position is $50.00-70.00 per hour. </p> <p>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. </p>

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