field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

AutoNation Change and Incident Service Manager The successful candidate will own the change management process in a dedicated role as Change, Problem, and Incident Manager. Supporting CAB, proactive problem management. The Change and Problem Manager will be responsible for overseeing the ITIL-based change management and problem management processes within the organization. This role focuses on driving the successful implementation of changes while minimizing the impact on services, as well as ensuring that root causes of incidents are identified and resolved to prevent recurrence. The individual will work closely with senior stakeholders, project teams, and technical personnel to align IT changes with business objectives and ensure seamless service continuity.AutoNation Change and Incident Service ManagerThe successful candidate will own the change management process in a dedicated role as Change, Problem, and Incident Manager. Supporting CAB, proactive problem management. The Change and Problem Manager will be responsible for overseeing the ITIL-based change management and problem management processes within the organization. This role focuses on driving the successful implementation of changes while minimizing the impact on services, as well as ensuring that root causes of incidents are identified and resolved to prevent recurrence. The individual will work closely with senior stakeholders, project teams, and technical personnel to align IT changes with business objectives and ensure seamless service continuity. What will the role involve:Incident Classification &amp; PrioritizationClassify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined SLA (Service Level Agreement) criteria.Work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents.Ensure that high-priority incidents are immediately escalated and addressed to minimize operational impact.Incident Resolution &amp; CoordinationCoordinate and collaborate with internal IT teams and external vendors to resolve incidents promptly.Follow established incident management processes and workflows to ensure that all incidents are resolved within agreed timelines and SLAs.Communicate incident status updates to relevant stakeholders, ensuring transparency and clarity throughout the resolution process. Change Management: Lead and coordinate the change management process across multiple IT workstreams, ensuring that changes are properly assessed, approved, and implemented with minimal disruption to services. Conduct Pre CAB and CAB, ensuring that all changes align with the overall portfolio objectives and deliver agreed benefits. Provide oversight of change-related issues, risks, prioritization, and communication, ensuring that all changes are managed in line with ITIL best practices. Work with project management teams to ensure that change initiatives are effectively integrated into the overall project lifecycle. Promote change management best practices across the organization, offering training and guidance to both technical and business teams. Problem Management: Manage the problem management process, ensuring that root causes of incidents are identified, documented, and resolved in a timely manner. Conduct problem reviews and work with relevant teams to implement permanent fixes, reducing the likelihood of recurring incidents. Maintain and update the problem management database, ensuring accurate tracking and reporting of problem resolution activities. Escalate complex issues as necessary, ensuring that they receive appropriate attention and resolution. Post-Incident ReviewsParticipate in post-incident reviews and analysis meetings to evaluate the effectiveness of incident handling and identify improvements for future incidents.Provide detailed reports on incidents, outlining the causes, impact, resolution, and lessons learned.Tool &amp; System ManagementResponsible for ServiceNow, including accurate logging, tracking, and reporting of incidents.Assist in the configuration and optimization of incident management systems to streamline workflows and enhance incident handling efficiency.Communication and Escalation: Act as the primary point of contact for change and incident &nbsp;management escalations, ensuring that all incidents &nbsp;are resolved promptly and effectively. Provide regular updates to senior management and stakeholders on the status of change and problem management activities. Facilitate communication between technical teams, project management personnel, and business stakeholders to ensure alignment and transparency. Experience5+ years of experience in IT support, service desk, or incident management roles. Experience using IT service management (ITSM) tools such as ServiceNow, Remedy, or other incident management platforms.Knowledge of ITIL incident management processes and best practices is highly preferred &nbsp; &nbsp; &nbsp;What skills will you have: •&nbsp;&nbsp; &nbsp;Strong knowledge of ServiceNow and its ITSM, and ITOM Modules. •&nbsp;&nbsp; &nbsp;Strong understanding of ITIL-based change and problem management processes. •&nbsp;&nbsp; &nbsp;Ability to quickly ramp up in evolving and challenging technical environments. •&nbsp;&nbsp; &nbsp;Proficiency in using ITSM tools for managing change and problem records. •&nbsp;&nbsp; &nbsp;Strong problem-solving and analytical skills, with the ability to assess incidents and determine the best course of action. •&nbsp;&nbsp; &nbsp;Excellent communication skills, both written and verbal, with the ability to communicate effectively with technical teams and business stakeholders. •&nbsp;&nbsp; &nbsp;Strong organizational skills and attention to detail, with the ability to manage multiple incidents and priorities simultaneously. •&nbsp;&nbsp; &nbsp;Ability to work under pressure and in a fast-paced environment while maintaining a high level of professionalism. •&nbsp;&nbsp; &nbsp;Familiarity with monitoring and alerting tools to detect and manage incidents.CertificationsITIL Foundation certification or other relevant certifications in IT service management is preferred.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

IT Change & Incident Service Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Sr TPM for eCRMs ETP DiamondStrategic Purpose and Team Structure<ul><li>The Enterprise CRM Solutions team, established in 2024, is core to the company's transformative Framework for Winning, focusing on reimagining platform solution delivery for greater agility, speed, effectiveness, and transparency.</li><li>The team leverages Data, Machine Learning, and Artificial Intelligence to power solutions for Sales and Customer Domains, driving acquisition and expansion of client relationships across the enterprise.</li><li>C360 serves as a central enterprise platform, supporting numerous Lines of Business (LOBs) and Centers of Excellence (COEs), and operates within a scaled agile framework augmented by Kanban, VCC, and Innersourcing methodologies.</li><li>The C360 agile train includes over 20 scrum teams with integrated processes for intake, LPM (Lean Portfolio Management), and tech finance, exemplifying large-scale agile operations.</li><li>The Customer Demographic Orchestration (CDO) also operates as an agile train, with a strong emphasis on data governance, audit collaboration, and serving as the system of record (SOR) for critical data.</li><li>This leadership role carries the responsibility for overseeing financial adherence and spend across all portfolio epics, ensuring alignment with strategic investments.</li><li>Project Diamond is an ETP from 2025 going until 2027 to clean up the customer domain ecosystem to ensure all applications across all enterprise journeys are using customer demographics from C360.</li><li>In 2026 this program will grow exponentially to include other objectives such as the complete decommission of legacy CRPS and the fortifying our the C360 foundation after resolving several top IAG findings.</li></ul>Leadership and People Management<ul><li>The TPM is tasked with leading, mentoring, and coaching high-performing technology delivery teams, building a culture of excellence, continuous development, and knowledge sharing.</li><li>Change management is a key competency; the TPM must guide teams through transition with transparency, address resistance proactively, and maintain morale by sharing the “why” behind change.</li><li>Conflict resolution and collaboration across technology, product, and operations is essential, requiring the ability to unify diverse stakeholders and transform competing interests into shared ownership.</li><li>Inclusive and adaptive leadership is expected, ensuring diverse voices are valued, leadership style is tailored to team needs, and trust is built across global or cross-functional teams.</li></ul>Project &amp; Program Delivery Excellence<ul><li>The TPM leads strategic planning, coordination, and execution of high-impact technology programs, aligning technology initiatives with business objectives and ensuring successful delivery.</li><li>Expertise in risk management is required, including the development of risk mitigation plans, regular assessments, and the implementation of corrective actions as needed.</li><li>Expert project management skills are essential, with proficiency in tracking key metrics, analyzing performance, and optimizing resource allocation across multiple complex projects.</li><li>Simplifying complex technical concepts for both technical and non-technical audiences is highlighted, supporting the growth of future Technical Program Management (TPM) leaders.</li></ul>Technical and Domain Expertise<ul><li>Essential knowledge areas include the software development lifecycle (SDLC), project management, agile methodologies (Scrum/Kanban), and relevant tools such as Jira or Rally.</li><li>Technical experience should encompass application design, software development, distributed systems, algorithms, relational databases, automation testing (including automated, functional, and performance testing), and middleware/API platforms (including RESTful services).</li></ul>Key Responsibilities<ul><li>Oversees the strategic planning, coordination, and execution of technology-focused projects, ensuring alignment with organizational objectives</li><li>Strategically allocates resources to optimize utilization across high-complexity projects and balance team workloads</li><li>Directs Agile Release Trains (ARTs), coordinating with product owners, agile champions, and development teams for timely quality milestone delivery</li><li>Leads and orchestrates Program Increment (PI) Planning meetings and technical alignment discussions with leadership, product management, and delivery teams to ensure strategic alignment and readiness</li><li>Oversees and mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions, in partnership with product management and system architects</li><li>Develops and oversees comprehensive risk management plans, conducts regular risk assessments, and deploys mitigation strategies to ensure smooth Agile Release Train (ART) execution</li><li>Interprets relevant portfolio, Release Train, and team-level metrics</li><li>Champions Inspect &amp; Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams</li><li>Ensures compliance with Software Development Life Cycle (SDLC) standards across the Agile Release Train (ART)</li><li>Utilizes advanced project management tools and techniques to monitor progress, track key metrics, and implement corrective actions</li><li>Owns the creation of technical specification documents and blogs that explain product functionality and provide clarity on the project objectives</li><li>Drives project quality by improving process gaps and increase efficiency and productivity</li><li>Engages with stakeholders, including project sponsors, team of colleagues, and external partners, to ensure strategic alignment and effective information flow</li><li>May or may not oversee and mentor a team of Technology Delivery colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity</li><li>May or may not provide direct leadership and coaching to Technology Delivery teams, supporting training and development of best practices</li><li>May or may not manage resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals</li><li>Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Education and Knowledge<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/SAFe/Lean methodologies</li><li>Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions and innovative solutions</li><li>Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development</li></ul>Work Experience<ul><li>Experience in program delivery or project management, preferably within a technology-focused environment</li><li>Experience in leading project teams with a track record of successful project delivery</li><li>Experience in managing multiple projects and coordinating cross-functional teams</li><li>Experience in mentoring and developing junior team members and fostering a high-performing team environment</li><li>Experience in stakeholder management and executive communication</li><li>Experience in leading organizational change and overseeing cultural transformation</li><li>Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms</li><li>Experience in writing technical documentation</li></ul>Licenses and CertificationsCertification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plusSummary of the Ideal Profile<ul><li>An accomplished leader with a track record in technology project delivery and agile leadership, skilled in managing high-performing teams, fostering inclusivity, and driving strategic transformation.</li><li>An expert in both people and program management with the ability to connect technical delivery to business outcomes and cultivate continuous improvement across a large, complex technology portfolio.</li><li>Proven ability to adapt to change, resolve cross-functional conflicts, and articulate complex concepts to diverse audiences—building trust, engagement, and measurable success within the organization.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager-Technology Project Management- Int Card & Risk Services Tech

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Responsibilities:<ul><li>Manage day-to-day Portfolio activities such as resourcing, financial spend tracking, capacity planning, program health check, and data trending risk identification.</li><li>Take ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio - gathering status updates and escalating delivery risks when needed.</li><li>Drive design discussions and facilitate consensus on solution architecture decisions across all upstream engineering SMEs, Enterprise Architects and Raven SMEs.</li><li>Manages the planning, coordination, and execution of technology-focused projects, ensuring alignment with strategic objectives and project goals</li><li>Leads Agile release trains, coordinating with product owners, agile champions, and development teams to ensure timely and quality delivery of project milestones</li><li>Leads Program Increment (PI) planning meetings with senior leadership, product management, and delivery teams to ensure strategic alignment and readiness</li><li>Mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions</li><li>Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies to ensure smooth Agile Release Train (ART) execution</li><li>Analyzes and interprets relevant portfolio, Release Train, and team-level metrics to provide strategic insights into delivery and execution</li><li>Facilitates Inspect &amp; Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams</li><li>Oversees the process of maintaining project documentations including requirements, specifications, and progress reports ensuring they are updated in Project Management tools</li><li>Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies</li><li>Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance</li><li>Facilitates communication among stakeholders, including project sponsors, team of colleagues, and external partners, to ensure effective information flow</li><li>May or may not manage resource allocation, ensuring optimal utilization of resources across multiple projects and balancing workload among a team of colleagues</li><li>May or may not manage and lead a team of technology delivery colleagues, providing leadership, guidance, and coaching to support continuous learning, growth opportunities, inclusivity, and the development of best practices</li><li>May or may not recruit colleagues with relevant experience, and develops, rewards, and energizes an effective team</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Qualifications:<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering), and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/SAFe/Lean methodologies</li><li>Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions</li><li>Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development</li><li>Experience in program delivery or project management, preferably within a technology-focused environment</li><li>Experience in leading project teams, with a track record of successful project delivery</li><li>Experience in managing multiple projects and coordinating cross-functional teams</li><li>Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms</li><li>Experience in writing technical documentation&nbsp;</li></ul>Licenses and Certifications:<ul><li>Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

3 IT / Computer Engineering Jobs in Fort Lauderdale, FL, USA