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<p><b>Salary Range:&nbsp;</b>&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Senior Manager of Information Technology (I.T.) Business Intelligence is responsible for leading the team that designs, delivers, integrates and supports core management applications and interfacing systems. This position will identify, evaluate &amp; implement new business analysis tools. This position will enable and develop new business analytic capabilities and proficiencies by partnering with the Business Partners/ stakeholders to understand needs and innovate solutions. With an understanding of the organization’s business and knowledge of the various technological capabilities/platforms, the Senior Manager will advise key stakeholders on an array of possible technical solutions, effectively communicating advantages, disadvantages and potential risks of different approaches. This position will also develop and motivate highly technical teams to accomplish these goals. &nbsp;This position manages all aspects of running an efficient &nbsp;team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.&nbsp;</p><h4>Duties</h4><p>Directs and facilitates application development and support activities, managing multiple interrelated projects concurrently, daily applications' and configuration support operations. Ensures effective collaboration with Information Technology (I.T.) Leadership so that all I.T. processes are maintained and enhanced in support of the mission and goals.</p><p>Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. &nbsp;Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Manage teams balance workload, appraisals, and objective setting. Ensures appropriate staffing and budget and allocation of all resources so that all I.T. initiatives and work products can be accomplished. Ensures adherence to policy for subordinate staff within I.T.</p><p>Develops and implements the strategy, action plans and projects focused on next generation tools &amp; techniques. Provide thought equity to identify new and innovative business analysis tools and techniques in response to business needs. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability, cost and performance. Ensures that all business critical systems and applications are operational and meet established service agreements with business customers.</p><p>Develop new business analytic capabilities and proficiencies. Design and develop insightful analysis including those focused on historical trend analysis with an understanding of key drivers. Evaluate and leverage new analytical tools and techniques.</p><p>Performs other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Business Administration or Information TechnologyIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4><p><b>Required:</b></p><p>At least 6 years of direct/relevant experience in identifying, evaluating and implementing new technology solutions.</p><p>At least 4 years leading staff or supervisorial/management experience.</p><p>Experience in evaluating and leveraging different business analysis techniques.</p><h4>Skills</h4><p><b>Required:</b><br>Must be well organized, flexible, motivated and enjoy the challenges of supporting a growing team.&nbsp;</p><p>Demonstrated ability to build relationships with the individual business units, our customers, and their team to ensure that the services provided are of exceptional quality.</p><p>Ability to interact with staff at all levels across multiple businesses in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, is crucial to this role.&nbsp;</p><p>Strong written and verbal communication skills.</p><p>Strong decision making ability and attention to detail.&nbsp;</p><p>Familiar with the System Development Life Cycle process and be able to manage relationships at the various hand-off points in the cycle.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Equity, Finance                                                    </p>

L.A. Care Health Plan

Senior Manager, Information Technology Business Intelligence

<p><b>Salary Range:&nbsp;</b>&nbsp;$105,267.00&nbsp;(Min.) -&nbsp;$139,478.00&nbsp;(Mid.) -&nbsp;$173,689.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Information Technology (IT) Development Operations (DevOps) Engineer II plays a key role in implementing and maintaining automation processes to streamline our software development and deployment pipelines. </p><p>This position maintains and enhances the Continuous Integration and Deployment (CI/CD) pipelines ensuring the reliability, scalability and efficiency of L.A. Care's software delivery pipeline. </p><p>This position fosters a culture of collaboration between the development and operations teams, automates manual processes, and improves the efficiency, reliability, and scalability of software delivery.</p><h4>Duties</h4><p>Continuous Integration and Deployment (CI/CD): Build and maintain CI/CD pipelines using tools like Jenkins, GitAction CI/CD. Implement automated testing and deployment processes to ensure rapid and reliable delivery of software releases.</p><p>Monitoring and Logging: Configure and manage monitoring and logging solutions to ensure the health and performance of systems and applications. Analyze metrics and logs to troubleshoot issues and optimize system performance.</p><p>Collaboration and Documentation: Collaborate with development and operations teams to identify automation opportunities and streamline workflows. Document infrastructure and processes to facilitate knowledge sharing and ensure system reliability.</p><p>Security and Compliance: Implement security best practices and compliance standards in infrastructure and deployment processes. Conduct regular security assessments and audits to identify and vulnerability Management. Process, report and audit using the Version Control System (VCS) Access control. </p><p>Infrastructure Automation: Design, implement, and maintain infrastructure as code (IaC) solutions using tools such as Terraform, Ansible, or Chef. Automate deployment, scaling, and monitoring of cloud-based infrastructure on platforms like Azure.</p><p>Focus on the intersection of software development (Dev) and IT operations (Ops), aiming to improve collaboration and productivity across these functions. Responsible for automating infrastructure provisioning, configuration management, monitoring, and scaling of applications and systems.</p><p>Work closely with cross-functional teams, including developers, system administrators, and quality assurance engineers, to ensure seamless software delivery and system reliability.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Information Technology or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4><p><b>Required:</b></p><p>At least 5 years of experience as a DevOps Engineer or similar role. </p><p>At least 3 years of experience in source code management and administration.</p><p>Experience in version control systems (VCS), such as GITHUB GIT Action, Application Development Interface (ADI), and Subversion (SVN).</p><p>Experience in CI/CD tools such as GIT Action, Azure DevOps (ADO) CI/CD tools and integration of VCS with development pipelines.</p><p>Experience with security best practices related to source code management.</p><p><b>Preferred:</b></p><p>Hands on experience managing infrastructure as code (IaC) and Containerization and Orchestration.</p><h4>Skills</h4><p><b>Required:</b></p><p>Strong understanding of branching strategies, code versioning, and merge conflict resolution in ADO, GITHUB.</p><p>Strong understanding of GIT Action capabilities to develop and manage CI/CD pipelines.</p><p>Strong scripting skills using power Shell, Python, or other relevant languages.</p><p>Strong knowledge of code quality tools and practices. </p><p>Must have skills to configure new tools.</p><p>Must have a broad range of skills including scripting and programming, cloud infrastructure (AWS, Azure, etc.), containerization (Docker, Kubernetes), and orchestration tools.</p><p>Excellent problem-solving and troubleshooting skills.</p><p>Strong communication and collaboration skills.</p><p>Detail-oriented and organized with a commitment to maintaining data integrity.</p><p>Strong teamwork abilities.</p><p>Must be a self-starter with the ability to build processes from ground level.</p><p>Good understanding of networking, security, and best practices for cloud and on-premises infrastructure.</p><p>Exposure to monitoring and troubleshooting applications and infrastructure.</p><p>Expertise in cloud computing platforms such as Azure, AWS or Google Cloud.</p><p>Excellent leadership skills, with the ability to influence and inspire cross-functional teams.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                </p>

Information Technology Development Operations Engineer II

<p><b>Salary Range:&nbsp;</b>&nbsp;$117,509.00&nbsp;(Min.) -&nbsp;$152,762.00&nbsp;(Mid.) -&nbsp;$188,015.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p><br>The Manager, Technology Application Production Support and Control will report to Director, Production Support within the IT Quality Assurance and Process excellence organization and will be primarily responsible for Batch Support and Major Incident Management. The Manager will provide end to end support for all on premise L.A. Care software applications and coordinate support with vendors for off-premise/hosted applications. The Manager will ensure all Production incidents and Service Requests are handled within the LA.Care defined SLAs using ITIL processes. &nbsp;This position will collaborate with Business and various IT teams like Infrastructure, Development and Service Desk to ensure the tickets are getting completed to Business satisfaction. This position will support process improvements to continuously improve the stability and performance of the mission critical applications. The Manager will also perform service transition from development to support and Identify system bottlenecks and opportunities for betterment. The Manager manages all aspects of running an efficient &nbsp;team, including hiring, supervising, coaching, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>Manage a team of FTEs and suppliers to provide 24/7 support for Production applications across L.A. Care's Claims/EDI, Member, Provider, Health Services, Customer Solutions Business functions.</p><p>Provide technical guidance to the team in managing production incidents, -&nbsp;incident analysis, technical solution review, incident monitoring, tracking and business communications.&nbsp;</p><p>Manage Batch IT Production Control - monitoring batch jobs, addressing batch failures, and reporting metrics.</p><p>Manage Operations/maintenance activities to upkeep Production environments/functions.&nbsp;</p><p>Act as an Incident Manager and, communicate and provide coverage for significant incidents that bring down or degrade services.</p><p>Collaborate with Infrastructure team, hosted vendor teams, Release Management and Quality Assurance teams to address production incidents per the service level agreements.&nbsp;</p><p>Collaborate with Software Delivery teams to enable timely and incident-free software deployment and feature releases.</p><p>Take appropriate action to investigate and resolve incidents and problems in application systems and services. Guarantee that such incidents and problems are fully documented. Coordinate the implementation of agreed remedies and preventative measures.&nbsp;</p><p>Manage that services are met through the monitoring and achievement of critical and key performance Indicators.</p><p>Govern the delivery of service level agreement and supplier contractual obligations.</p><h4>Duties Continued</h4><p>Manage staff, including, but not limited to: hiring staff, monitoring of day to day activities of staff, monitoring of staff performance, performance reviews, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, disciplinary matters for direct reports, among others.</p><p>Perform other duties as assigned.</p><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p><b>Required:</b></p><p>At least 4 years of leading staff or supervisory/management experience.</p><p>At least 6 years of hands-on experience with ITSM Operations, managing a 24/7 production environment.</p><p>At least 6 years of experience doing Root Cause analysis, planning of changes and managing problem tickets to full resolution in a 24x7 production environment.</p><p>Experience working with compliance, audit, outside regulators, and other support organizations while participating in providing solutions in support of the business objectives. </p><p>Experience working with off-premise hosted system/environments.&nbsp; </p><p>Hands on experience with monitoring and ticketing tools. </p><p>Experience in Incident Management, Change Management and Problem Management.</p><p>Experience in Infrastructure Support, Configuration and Release Management.</p><p>Experience in Oracle, SQL Server, DB2, Informatica, .Net, Java, MQ, Nodejs, Cassandra, splunk.</p><p>Experience on Cloud Technologies (AWS, Azure, Google), Microservices and web APIs.</p><p>Experience in Implementing Dev OPS.</p><p>Experience in leading large production support teams and Managing in a 24/7 support environment.</p><p>Experience and confidence working with all levels of management (tech and business), in a matrixed environment, acting as the central point of contact for production issues. </p><p>Experience supporting remote team members.</p><p>Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><h4>Skills</h4><p><b>Required:</b></p><p>Knowledge of Unix Shell Scripting.</p><p>Basic understanding of SAFe/ Agile framework.</p><p>Advanced problem solving and analytical skills.</p><p>Effective organizational, time management and planning skills.</p><p>Excellent written and verbal skills. Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and run large conf. calls with all levels and teams.</p><p>Ability to work with cross-functional teams.</p><p>Proficiency with Excel and PowerPoint and presenting to senior management.</p><p>Able to multi-task and work in a high stress environment.</p><p><b>Preferred:</b><br>HealthCare Insurance Domain expertise</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Information Technology Infrastructure Library (ITIL) Certification<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Service Desk, Claims, Customer Service, Insurance                                                    </p>

Manager, Technology Application Production Support and Control

<p><b>About Us</b></p><p>At Cast &amp; Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks &amp; Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data &amp; reporting, and a host of creative tools.&nbsp; The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. &nbsp;We are a production’s best ally every step of the way.&nbsp;#OneCastOneCrew</p>Position Overview<br>The Data Analyst plays a pivotal role in supporting the strategic business needs of Cast &amp; Crew by transforming data into actionable insights. Acting as a bridge between business stakeholders and technology teams, this individual will provide data-driven recommendations that enhance decision-making across the organization. The ideal candidate is highly analytical, detail-oriented, and thrives in a fast-paced, dynamic environment—able to prioritize and manage multiple tasks efficiently while upholding accuracy, professionalism, and confidentiality.<p><b>Core Responsibilities</b></p><ul><li>Collaborate with stakeholders from various departments to identify, analyze, and document business requirements and provide actionable recommendations.</li><li>Understand business processes, identify issues, and use data to propose solutions for improved decision-making.</li><li>Develop and maintain dashboards, reports, and visualizations to track key performance indicators (KPIs) and operational metrics.</li><li>Prepare weekly and monthly data presentations that effectively communicate trends, patterns, and forecasts to identify opportunities for business improvement to executive leadership.</li><li>Use data to identify gaps, inefficiencies and risks and make recommendations for optimization.</li><li>Conduct ad-hoc data analysis to answer business questions and support decision making.</li><li>Partner with the technology team to enhance data automation, improve system integration, and ensure data integrity.</li><li>Work with engineers and organizational leaders to identify, develop, implement and maintain opportunities for reporting improvements.</li><li>Create clear documentation of data analysis processes, ensuring stakeholders can understand and replicate the analysis if needed.</li><li>Utilize visualization tools (e.g., graphs and diagrams) to develop and present data &nbsp;&nbsp;summarizing key findings and trends.</li><li>Translate complex data findings into clear insights that can be easily understood.</li><li>Continuously refine and enhance reporting methodologies to improve efficiency and effectiveness.</li><li>Manage multiple projects and priorities, ensuring deadlines are met with high- quality output.</li><li>Work closely with multiple business units, assist with special projects as required, always aligning with the culture, values, and strategic goals of the organization.</li></ul><p><b>Key Qualifications</b></p><ul><li>Bachelor’s degree is required in business analytics, computer science, mathematics, engineering or related field.</li><li>2-3+ years of experience in a similar analytical role.</li><li>Strong analytical and problem-solving skills with keen attention to detail.</li><li>Proficient in database interrogation and analysis tools.</li><li>Technologically savvy with the ability to quickly learn and adapt to new applications and tools.</li><li>Exceptional communication and presentation skills to effectively explain analytical concepts to non-technical stakeholders.</li><li>Excellent listening skills to accurately understand business requirements.</li><li>Demonstrated ability to work independently, with minimal supervision, while being a proactive team player.</li><li>Strong planning, time management, and organizational skills.</li><li>Resilient and innovative, with the drive to try new ideas and solutions.</li><li>Experience with data visualization tools (e.g., Tableau, Power BI, etc.) is a plus.</li></ul><p><b>Special Work Conditions&nbsp;&nbsp;&nbsp;&nbsp;</b></p><ul><li>Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.</li></ul><p><b>Benefits&nbsp;</b></p><p>Cast &amp; Crew provides a comprehensive package of employee benefits including: Medical, Dental, Vision, PTO, health and wellness programs, employee discounts, and more! Note: Cast &amp; Crew benefits are subject to eligibility requirements.</p><p>Cast &amp; Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.</p><p><b>CA residents</b><br>Your personal information may be collected in connection with certain services provided by Cast &amp; Crew or its affiliated companies. &nbsp;A summary of your California privacy rights can be found at: <a href="https://www.castandcrew.com/privacy-policy/" target="_blank">https://www.castandcrew.com/privacy-policy/</a></p>Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location.  The compensation range for this position is: $80,000.00 - $105,000.00 per year.

4 IT / Computer Engineering Jobs in Los Angeles, CA, USA