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<h3>Job Description:</h3>Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. The Expertise You Have<ul><li>Minimum three to five years voice/routing experience</li><li>Experience with vendor contact centre products such as (Genesys Composer desirable ) to create and maintain complex routing strategies.</li><li>Strong leadership and organizational skills</li><li>Excellent communication and presentation skills with strong problem solving and analytical skills</li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation</li><li>Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.</li><li>Define, champion, manage pace, tools, best practices, and related development methodologies You effectively address functional and quality goals of systems during design activities.</li><li>Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines</li><li>Proficiency managing, configuring and tuning Linux operating systems</li><li>Consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution</li><li>Demonstrate ability to effectively interact with all levels of management/personnel</li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes</li><li>System monitoring and performance evaluation</li><li>Documentation of process and procedures as assigned</li><li>Experience with navigating carrier customer portals (Verizon VEC, AT&amp;T Business Direct)</li><li>Experience supporting 24/7, continuous availability production environments</li></ul> The Skills that are Key to this role<ul><li>You own the outcome by taking personal accountability for delivering strong results</li><li>You can collaborate with others in a team-oriented, fast-paced environment</li><li>You create clean and testable code that can be used as an example to less experienced engineers</li><li>You question the way things are done, always seeking to improve the productivity of the team</li><li>You can make the complex understandable. Solve complex problems, not just detect them</li><li>You believe automation is key to produce high quality software at an increasingly faster pace</li><li>Passion and intellectually curiosity to learn new technologies and business areas</li><li>Translate architectural standards into application level design</li><li>Creating intuitive solutions to real world business problems</li><li>Strong facilitation, influencing and negotiation skills</li><li>Excellent communication skills, both through written and verbal channels</li><li>Excellent collaboration skills to work with multiple teams in the organization and understand when and how to escalate</li></ul> The Value You Deliver<ul><li>Leading technology solutions to deliver business value across scrum team(s) by creating intuitive solutions to real world business problems</li><li>Growing our agile development culture through use of excellent engineering skills and a deep knowledge of industry standard methodologies</li><li>Guiding/developing, communicating and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit</li><li>Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability</li><li>Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing and operational capabilities of the platform</li><li>Simplifying the complex through consistency, refactoring and repeatability</li><li>Helping in developing and executing operational stability practices supporting the Associate Experience within the Call Centers and Investment Centers</li><li>Improving monitoring &amp; telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive</li><li>Helping lead support teams through incident management and crisis management</li><li>Leading end to end sub initiatives</li><li>Supporting and communicating relevant IT governance policies, procedures, and processes</li></ul><h3>Category:</h3>Information Technology

Fidelity Investments

Senior Systems Engineer

<h3>Job Description:</h3>The Role Do you want to join a team focused on Fidelity’s Emerging Technology, Start Ups and Incubator programs and initiatives? Are you interested in supporting the non-financial companies Fidelity Investments owns? The Technology Risk team for Enterprise Services (ES) within Enterprise Technology Risk &amp; Analytics (ETRA) group is seeking a passionate, driven, and experienced professional to join the team! This is an opportunity to be involved in the newest and most innovative areas of the firm, specifically Fidelity Labs and the DI Companies. You will help enhance and manage the core technology risk program activities, including refining and executing the technology risk strategy and program, and working with Technology, Operations, Legal Risk and Compliance teams to holistically manage technology risk of Enterprise Services and its varied initiatives across the Firm. In this position you will act as a consultant and provide expertise in information technology controls design, effectiveness, management and monitoring for new and existing start-ups and incubator programs using emerging technology, including AI. You will also cover the non-financial services companies wholly or partially owned by Fidelity Investments.The Expertise You Bring • Experience with emerging technology, start-up companies, cloud infrastructure, artificial intelligence; familiarity with blockchain or crypto a plus. • Experience with AI controls, tools usage and evaluation of AI risks • 8-10 years’ experience in information technology risk, cyber security, controls or audit roles • Bachelor’s degree in Computer Science, Technology, or a related field of study preferred • Demonstrated technical abilities in multiple areas (e.g., technology infrastructure and application controls, cyber security, access management, network and cloud, resiliency, etc.) • Professional technology risk certifications (CISSP, CISA, CRISC, CISM) and/or Cloud Certification(s) (CCSP, CCSK, AWS) preferredThe Skills You Bring• Your curiosity and desire to support innovative business units in understanding and managing the risk of emerging technologies in the AI, ML, blockchain, and/or decentralized finance spaces. • Your ability to research and quickly get up to speed on new initiative and technologies, see ways to apply existing processes and controls to new situations and mitigate new types of technology risk • Your willingness to assess and manage technology risks in areas of the firm that are on the cutting edge, supporting the newest product developments and outside of the box activities with a dynamic can do attitude. • Your love of solving complex problems, and comfort with ambiguous situations, and your ability to help solution innovative ways to mitigate risk using your advanced analytical and critical thinking skills • Your expert knowledge of information technology processes and controls and a comprehensive understanding of risk and quality control and assurance functions • Your familiarity with emerging technology, cloud-based platforms, microservices and infrastructure security best practices. • Your excellent verbal and written communication skills enabling candidate to prepare and present recommendations to senior management • Your ability to manage multiple projects concurrently and to work under pressure to meet tight time commitments • Your ability to build and maintain collaborative working relationships with Information Technology and Business personnel to design and assist in the execution of appropriate controls design and monitoring • Your ability to influence information technology leaders in the effective review and management of controls to mitigate risk in an emerging technology area The TeamYou will report to the Technology Risk leader and manage a small team of technology risk associates. The Enterprise Technology Risk team oversees the management of controls, and the mitigation of risk related to the technology environment, systems, and processes across the enterprise. Technology Risk is part of the broader Legal, Risk and Compliance group and partners with Corporate Audit, Enterprise Compliance, and Security to protect the interests of our customers, our employees, and Fidelity’s brand. You will also work closely with other ETRA Risk teams and Centers of Excellence as well as Fidelity technology and business owners, Operational Risk teams, and Fidelity external auditors and regulators.Note: Fidelity is not providing immigration sponsorship for this position<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Enterprise Services Technology Risk

<h3>Job Description:</h3>Job Tittle : Lead - Software Engineering The Purpose of This Role As the Senior Quality Engineer, you blend deep Fidelity Health and Quality Engineering knowledge who’s highly motivated Individual contributor with 6 to 9 years of experience in IT Industry and who is capable to develop test automation and is hand on with Software Development Life Cycle processThe successful candidate must possess excellent programming and testing skills as well as strong communication and interpersonal skills. The candidate must have an instinct to take initiative, be a team player, and be versatile in their abilities.The Value You Deliver The candidate will be helping in achieving the automation goal for organization and making sure that good quality product is delivered to customers by performing functional and automation testing. The candidate will work closely with QE team, Partners, Business analysts &amp; Development teams to Develop, Automate and validate software with high quality. The Skills that are key to this Role and Expertise we are looking for<ul><li>Experience in Agile development methodology and Jira tool</li><li>Experience in testing distributed applications at multiple layers of the technology stack</li><li>Hand-on experience in Test Management lifecycle</li><li>Strong experience in Test automation design, development and execution using various tools eg. Playwright, Cypress, Cucumber, TestNG, RestAssured.</li><li>Strong proven experience in programming - Javascript/Typescript. SQL is a required skill. Knowledge of core Java is required.</li><li>Strong knowledge of continuous integration and deployment – GitHub, Maven, Jenkins, Docker, SonarQube, etc.</li><li>Demonstrated experience with Azure/AWS cloud technologies, DevOps, CI/CD experience.</li><li>It’s preferred that the candidate has knowledge of US Health Benefits Administration</li><li>The candidate should have experience in designing test strategy, test automation suites independently for a new product/application.</li></ul>Behavioural attributes <ul><li>You are intellectually curious and model a culture of continuous learning</li><li>Quick learner and willing to adapt and learn new technologies</li><li>Interpersonal and communication skills with which you build and maintain strong cross-functional partnerships and relationships.</li></ul> How Your Work Impacts the OrganizationThe FH QE team is part of the WI QE &amp; DB organization. The team is responsible for new and enhanced design and development of experiences for our participants and plan sponsors.Location: Bangalore / ChennaiShift timings: 11:00 am - 8:00 pm<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Lead - Software Engineering

<h3>Job Description:</h3>As a Senior Software Quality Engineer, you will be part of an agile squad, collaborating with cross-functional team members to ensure quality is embedded throughout the development lifecycle. You will contribute to the squad’s automation strategy, implement test solutions, and support continuous improvement initiatives.The Expertise we are looking for:<ul><li>6 Years + Experience in Testing and Test Automation</li><li>Strong experience with Agile methodologies.</li><li>Proficiency in front-end automation (e.g., Selenium, Playwright preferred).</li><li>Experience with JavaScript/TypeScript or Java.</li><li>API testing experience using tools like Postman, REST-assured/Karate.</li><li>Experience with CI/CD tools (e.g., Jenkins, GitHub Actions).</li><li>Strong communication and collaboration skills.</li><li>Experience with Jira, Xray, or similar tools.</li></ul>Key Responsibilities:<ul><li>Design and implement automated test solutions for UI and API layers.</li><li>Collaborate with developers and analysts to ensure testability of features.</li><li>Lead test planning and execution for complex features.</li><li>Mentor junior QEs and contribute to knowledge sharing.</li><li>Participate in CI/CD pipeline integration and test automation maintenance.</li><li>Drive continuous improvement in testing practices and tools.</li></ul>How Your Work Impacts the OrganizationFidelity's Workplace Investing product areas provide recordkeeping and brokerage solutions to help employers manage their equity compensation plans.We are passionate about delivering innovative solutions that exceed our customer’s needs. We embrace diversity of thought and experience. Our team thrives with a steadfast dedication to innovation which promotes a culture of continuous improvement and significant product advancement. This is a fast-paced technology group that adopts modern technologies to build powerful tools and deliver an outstanding end user experience.<h3>Category:</h3>Information Technology

Senior QA Engineer

<h3>Job Description:</h3>We have an outstanding opportunity for a highly motivated Principal Software Engineer to work as a technical lead in the Fidelity Institutional Technology Group.Our team is responsible for designing, developing &amp; implementing high-performance, secure and scalable applications to support the Fidelity Institutional business.This role will form part of an exciting new group building innovative capabilities to support the rollout of new Digital Asset financial instruments in the Institutional market.<h3>The Expertise We’re Looking For</h3><ul><li>You have a degree in Computer Science, Engineering, Information Technology or equivalent and you want to learn more</li><li>8+ years of software application design &amp; development experience</li><li>Desired skills: Java, Spring/SpringBoot, Angular/JavaScript/TypeScript, RESTful Services, AWS Cloud, Dockerised frameworks, CI/CD</li><li>Knowledge of batch and event-driven technologies (Kafka) is an advantage</li><li>Passionate about good API practices, structured design, clean code, microservices</li><li>Experience with testing software, including writing automated unit, integration, performance, and end-to-end tests</li><li>Experience with Agile methodologies</li><li>Ability to effectively communicate with multiple stakeholders including technology partners and the business</li></ul><h3>The Purpose of Your Role</h3><ul><li>You will be a technical lead member of a co-located scrum team made up of other software engineers, quality automation engineers and systems analysts responsible for delivering key customer features</li><li>We are looking for an engineer who is versatile, always eager to take on new problems, share solutions and mentor junior engineers as we push the technology forward</li><li>You will help define, implement, and advance development practices, standards, and strategies, contributing to the modern engineering practices across our platforms and teams</li></ul><h3>The Skills You Bring</h3><ul><li>You care deeply about doing excellent work with excellent people</li><li>You have excellent analytical, communication, and organisational skills and the ability to run with multiple tasks at a given time</li><li>Ability to provide technical mentorship to the team</li><li>Help to improve engineering, architectural and coding standards</li><li>You thrive in a team environment, collaborating openly with colleagues on shared items of work and communicating effectively</li></ul><h3>The Value You Deliver</h3><ul><li>Deliver high quality, timely, cost effective and maintainable software solutions in an agile environment to meet functional and non-functional business requirements</li><li>Actively contribute to and promote engineering practices such as code and design reviews, source control strategy, environment strategy, and build and deployment pipelines</li><li>Work with product owner, peer technical leads and architects as required to influence technical improvements to the platform</li><li>Develop a keen understanding of the business domain and actively participate in technology discussions with business partners and other external parties</li><li>Investigate creative practices and share them with your team-mates</li></ul><h3>Category:</h3>Information Technology

Principal Software Engineer

<h3>Job Description:</h3>Job Title –Lead - Data EngineerThe Purpose of This RoleAt Fidelity, we use data and analytics to personalize incredible customer experiences and develop solutions that help our customers live the lives they want. As part of our digital transformation, we have significant investments to build cloud data lake platforms. We are looking for a hands-on data engineer who can help us design and develop our next generation Cloud Data Lake and Analytics Platform for Workplace Solutions.The Value You DeliverFidelity's Workplace Investing, Analytical Insight &amp; Reporting Platform Engineering chapter (India) is seeking a Lead Data Engineer to play a key role in building Enterprise Analytical Platform This person will be self-driven and work with technical partners, and assist developers and testers as needed. The role demands significant collaboration with members of various business and IT groups throughout the lifecycle of a typical project. Our engineering team is innovative, diverse, hardworking, and self-driven. We work in a very dynamic agile environment.The Expertise we are looking for Bachelor’s degree in Computer Science / similar technical subject area and 8+ years’ experienceExtensive experience in Snowflake ,Data Warehousing ,ETL,PL/SQLExtensive experience in Data engineering, Data Modeling and Data analysisExperience Jenkins core devops pipeline.Extensive experience Python and automation.Experience in Power BI or OASExperience in working in AWS or CloudExperience in Airflow, Oracle, PL/SQL, Informatica is requiredExperience in delivering DaaS (Data as a Service)Functional/Domain experience of workplace investment plans such as 401k retirement plans, HSA etc. is preferredThe Skills that key to this roleWorking in a team of developers and analysts to deliver business value by coordinating with Architects, Analysts and Product ownersStrong collaboration skillsExcellent communication skills requiredStrong problem resolution skills requiredCritical thinking and the ability to work in an agile environmentThe Value You DeliverAccountable for consistent delivery of functional software – sprint to sprint, release to releasePerfection in software development practices and proceduresParticipates in application-level architecture – able to drive the solutionDevelops original and creative technical solutions to ongoing development effortsResponsible for QA readiness of software work you are doing (end-to-end tests, unit tests, automation)Responsible for supporting implementation of initiativesWorks on sophisticated assignments and often multiple phases of a projectAssists in developing departmental technical policies and proceduresHow Your Work Impacts the OrganizationWS (Workplace Solutions) helps our customers save and invest through workplace retirement savings plans, build lifetime relationships with customers and provide employers with cost-effective, integrated employee benefit solutions. WS serves customers online, over the phone, and through a nationwide network of investor centers. WS is also committed to helping drive employee retirement readiness by delivering leading-edge financial solutions to employers, including recordkeeping, cash management products and services and personal advisory services (PAS).The Expertise we’re looking for<ul><li>8+ years of experience in Data Warehousing, Big data, Analytics and Machine Learning</li><li>Graduate / Post Graduate</li></ul>Location: BLR/ChennaiShift timings: 11:00 am - 8:00pm<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Senior Data Engineer

<h3>Job Description:</h3>The RoleAre you prepared to lead and innovate at Fidelity Investments? In the role of Director of Architecture, you will be leading the charge in driving technology strategy and architecture across a diverse range of capabilities. Your leadership will play a crucial role in guiding product teams through architecture designs and the adoption of emerging standards. By collaborating with key partners, you will build impactful solutions that craft the future of our business!The Expertise and Skills You BringWe're seeking a visionary leader with a proven track record in technology architecture. Your outstanding ability to determine and successfully implement multi-year blueprints and IT roadmaps will be crucial. You bring:<ul><li>A deep understanding of architecture design and technology strategy.</li><li>Extensive experience in leading product teams and collaborating with business partners.</li><li>A proven ability to operate at a product area level, providing technical leadership and architecture support.</li><li>Strong collaboration skills, with experience interacting with architects across forums and industry consortia.</li><li>A background in establishing and adopting emerging technology standards.</li><li>Relevant certifications or equivalent experience in IT architecture is preferred.</li></ul>The TeamWe are a dynamic team dedicated to providing top-tier technology solutions to our clients. As the Director of Architecture within the business unit, your role will involve working with different team members to guarantee smooth implementation of our programs and projects. Our team is passionate about encouraging a supportive environment where we can innovate and thrive together. We place equal emphasis on individual and collective growth, acknowledging each member's contribution to our shared success. Join us in our relentless pursuit of excellence as we continue to set the industry standard with our innovative solutions.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Architecture

<h3>Job Description:</h3>Are you interested in joining a dynamic, innovation focused, high impact team? Do you enjoy building new products and services in a collaborative, fast paced environment? Join Fidelity Labs, our in-house new business incubator, as one of the founding Principal Full Stack Engineers for an early-stage SaaS platform targeted at the Charitable sector. In this role, you will be responsible for working across the development and product teams to build and scale a modern SaaS solution. The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the modern, we build and develop software for platforms, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners. As a Principal Full Stack Engineer, you will play a pivotal role in building new application experiences and business capabilities to support a new business initiative. You will work closely with the Director of Engineering and cross-functional teams, driving technical decisions and ensuring the delivery of scalable, maintainable solutions. Key Responsibilities: <ul><li>Lead the design and development of modular, reusable front-end components in Angular, enabling sharing across multiple product teams. </li></ul><ul><li>Architect and implement robust back-end services using Java Spring Boot, JPA, and AWS, with a focus on scalable, secure, and maintainable solutions. </li></ul><ul><li>Champion best practices in modular application design, including micro-frontends, shared libraries, and integration patterns. </li></ul><ul><li>Collaborate with product, UX, and engineering teams to translate business requirements into technical solutions. </li></ul><ul><li>Drive the adoption of modern CI/CD pipelines and DevOps practices for rapid, reliable delivery. </li></ul><ul><li>Mentor and guide other engineers, fostering a culture of technical excellence and continuous improvement. </li></ul>Required Skills &amp; Experience: <ul><li>6 - 10 years of professional software engineering experience, with a proven track record of delivering complex applications. </li></ul><ul><li>3 - 5 years of technical leadership experience </li></ul><ul><li>Deep full-stack expertise in HTML, CSS, javascript, Angular, Java Spring Boot, JPA, AWS, and databases systems. </li></ul><ul><li>Strong understanding of modular architecture, component sharing, and scalable design principles. </li></ul><ul><li>Experience building and integrating RESTful APIs and working with cloud-native technologies. </li></ul><ul><li>High degree of autonomy and ownership; able to drive projects forward with minimal oversight. </li></ul><ul><li>Excellent communication and collaboration skills, with the ability to influence and align stakeholders. </li></ul>Bonus Points: <ul><li>Experience with micro-frontends, Storybook JS, and API management tools. </li></ul><ul><li>Prior work in a startup or incubator environment, building products from the ground up. </li></ul>The Team We are Fidelity Labs, Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses and financial institutions we serve. Fidelity Labs is a dynamic workplace that combines the best parts of startup life—building from scratch, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. This opportunity is brought to you by Fidelity Labs. Learn more at <a href="https://labs.fidelity.com/" target="_blank">labs.fidelity.com</a>. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Full Stack Software Engineer

<h3>Job Description:</h3><h3>SENIOR BLOCKCHAN ENGINEER, Wallet Blockchain PLATFORM</h3>The RoleAs a Senior Blockchain Engineer on the Wallet Blockchain Platform team, you’ll get the opportunity to develop your skills and collaborate with engineers across Fidelity in a fun and dynamic environment. You will work closely with technical leaders and Architects to build a secure crypto platform utilizing modern software development practicesThe Expertise and Skills You Bring<ul><li>Bachelor's degree in computer science or related field required</li><li>5+ years' experience in distributed systems development using object-oriented programming languages like Java</li><li>Experience with blockchains such as Ethereum, Bitcoin</li><li>Experience building resilient RESTful API using Java and Spring</li><li>Proficient in databases and SQL</li><li>An understanding of microservice architecture and twelve factor app patterns</li><li>Ability to build reliable software that can withstand unreliable environments</li><li>Unit and integration test automation using JUnit</li><li>Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Jenkins Core</li><li>Possess critical thinking skills to build end-to-end solutions</li><li>Passionate and committed to learning new things and developing with the latest technologies and frameworks</li><li>Work well in both a small agile team and independently, having a strong user focus</li><li>Strong analytical and communication skills and the ability to handle multiple tasks at any given time</li><li>Participate in engineering practices such as code and design reviews, environment strategy, and build and deployment pipelines</li></ul><ul><li>Strong organization skills and attention to details</li><li>Experience with AWS or other cloud platforms and containerization technologies such as Docker is a plus</li><li>Experience with asynchronous workers and resilient messaging services such as SNS and SQS is a plus</li></ul>The TeamFidelity Digital Assets, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading, and servicing digital assets, such as Bitcoin and Ethereum.Fidelity Digital Assets℠ adopts an entrepreneurial culture and startup approach while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of hundreds of forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance.Within Fidelity Digital Assets, the Wallet Blockchain Platform Team is responsible for the backend services and APIs that support digital assets transactions on networks such as Bitcoin and Ethereum. The team will also lead tokenization efforts.The base salary range for this position is $97,000-$154,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Senior Blockchain Engineer

This End User Support Specialist position provides end-user technology support for the Fidelity Investments Durham, NC location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: · Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony · Analyze and resolve end-user hardware, software and connectivity issues · Configure workstations for new users and upgrades existing equipment and software · Configuration/reconfiguration of hardware, including workstations and printers · Work closely with peers and team members to quickly resolve issues. · Identify, troubleshoot, and diagnose issues · Differentiate between hardware and software problems and apply appropriate solution · Provide support and set up for video conference events · Leverage telemetry tools such as NexThink to quickly resolve technical issues · Perform routine deskside surveys to ensure all work locations are set up with the standard equipment · Work in a change-controlled environment · Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls · Support work outside of regular hours in order to accommodate business needs · Accommodate rapidly changing requirements and non-standard requests once approved · Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience · Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests · Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window · Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is 4.7 out of 5 based on customer surveys · Knowledge of local LAN infrastructure Skills and Knowledge: · Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF · Knowledgeable of basic networks topology, switches, routers, etc. · Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices · Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit · Strong written and verbal communication skills · Ability to think independently, organize, prioritize, multitask and execute on assignments · Develops and enhances customer relationships · Exhibits a positive attitude, works well with other team members, business partners, can do attitude Education and Experience · Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support · Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA are a plus.

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