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<h3>Full Stack Software Engineer </h3> Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, clients, and customers. We are an agile scrum team that is responsible for the Customer Contact Center platform and engineering that provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being software engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 50M customers and processes more than 35M customer interactions per year operating on a 24x7 basis. <h3>The Expertise and Skills You Bring</h3> <ul> <li>6-9 years hands-on experience as a software engineer. </li><li>Bachelor’s degree in computer science or equivalent experience. </li><li>Proficient in Java, OR Python, OR JavaScript, and/or any other programming language </li><li>Experience developing APIs, micro-services, CI/CD pipelines and using uDeploy, Jenkins or similar tools. </li><li>Experienced with Docker/Kubernetes and container-based deployment practices will be a plus. </li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation. </li><li>Hands-on Azure / AWS experience or desire to build cloud experience (e.g. certifications, training). </li><li>Test Driven Development -- JUnit, Jasmine, Karma, Protractor, Jest, etc. </li><li>Working with Event Driven Architecture -- Kafka, Webhooks a plus. </li><li>Familiarity with NoSQL (MongoDB, DynamoDB, etc.) a plus. </li><li>Ability to work independently and professionally in high pressure/visibility situations within tight timeframes. </li><li>Self-starter, curious, collaborative, innovative, eager to learn, and mentor others every day. </li><li>Contact Center (voice, email, chat) experience is an advantage. </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Write high-quality code for our applications that is reliable, scalable, and reusable </li><li>Understand the leadership vision and execute on that vision </li><li>Strengthen and promote the culture of innovation by setting examples </li><li>Find creative ways to get things done, and do them right </li><li>Foster a culture of best-in-class software engineering practices </li><li>Exercise a passion for keeping your knowledge up to date with the latest and greatest </li><li>Ensure the high level of integrity in the team </li><li>Take ownership and accountability for figuring out what needs to be done </li></ul> <h3>Company Overview</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity TalentSource

Full Stack Engineer

<h3>Job Description:</h3>Principal UX Designer – Fidelity Asset Management Fixed Income, FFO, and Trading Services (FIFT)<h3>The Role</h3>In this Principal UX Designer role, you will spearhead our design efforts, guiding us through the creation of transformative and intuitive user interfaces in a dynamic and fast-paced environment. You will help establish standards and best practices to create world-class streamlined user experiences that best support our investment professionals and business partners. Your expertise allows us to consider accessibility, interactive design, overall usability, and a responsive frontend architecture, thereby ensuring that our digital products are not only visually appealing but also highly functional and user centric.<ul><li>Creates innovative solutions for a wide variety of product design challenges, including desktop, hardware interfaces, physical environments, and person-to-person interactions.</li><li>Leads the design for new experiences and improvements of existing experiences.</li><li>Plans and defines strategy for the direction of future iterations.</li><li>Quickly iterates on multiple interactive design solutions.</li><li>Advocates for design solutions, highlighting inputs that influences decisions including business and user goals, demographic and usage data, and research findings.</li><li>Develops high level, detailed storyboards, mock-ups, and prototypes to effectively communicate interaction and design ideas.</li><li>Delivers work that is not only user-friendly and aesthetically engaging, but that also produces results.</li><li>Works alongside engineers and product managers throughout all stages of the production cycle.</li><li>Assesses and optimizes the performance of new and existing features by actively participating in user research and assessing performance metrics.</li><li>Develops and maintains detailed user-interface specifications.</li><li>Presents design work to multiple teams and senior leadership for review and feedback.</li><li>Creates user experience standards, guidelines, and associated assets to accelerate UI development.</li><li>Contributes to the group’s shared knowledge of user-centered design and research methodologies.</li></ul><h3>The Expertise and Skills You Bring</h3><ul><li>8+ years of UX or related design experience in a professional setting</li><li>A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred</li><li>Asset Management or related Investment Applications Design experience is ideal</li><li>Provide design and product thought leadership, identifying and developing strategic design opportunities to drive business and product strategy, creating artifacts to align stakeholders and teams to</li><li>Work across and collaborate with investment professionals, product and engineering leads, and others to develop and prototype product vision</li><li>Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching</li><li>Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions</li><li>An array of design skills including service design and strategic design methods. Information architecture, prototyping, user research, and visual design will also be critical</li><li>Effective communication, presentation, and storytelling skills; equally at ease speaking with developer or business partners</li><li>Experience working on agile teams delivering value in digital products preferred</li><li>Experience running and/or using research to support evidence-focused design decisions preferred</li><li>A digital portfolio we can review online is required</li><li>Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better</li><li>Work across the organization to drive consistent associate-facing experiences</li></ul><h3>The Team</h3>The FIFT organization crafts all the technology systems used in Fixed Income for the Bond and Money Market Product areas. FIFT also handles common trading services as well as the systems used for Finance and Fund Oversight. The applications and services provided enable investment decision making, portfolio management, and trading for combined assets under management of approximately $2 trillion. Through our Agile practices, we have developed an operating rhythm that ensures we are consistently delivering the highest value work for our customers and partners. We work on a wide variety of technologies including AWS, Angular, Java, Python, REST/API, PL/SQL, HTML and Kafka.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Principal UX Designer, Asset Management

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Scrum Master/Technical Project Manager to work in Merrimack, NH! We are seeking a highly skilled Scrum Master/Technical Project Manager with a strong background in Agile methodologies and hands-on experience implementing SailPoint IdentityNow or IdentityIQ solutions. This role will lead cross-functional teams to deliver complex IGA projects, ensuring alignment with business goals, compliance requirements, and security best practices. <h3>Key Responsibilities:</h3> <ul> <li>Lead end-to-end delivery of SailPoint IGA projects, including planning, execution, monitoring, and closure.</li> <li>Collaborate with customers to define project scope, objectives, and success criteria.</li> <li>Manage Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure adherence to Agile best practices.</li> <li>Coordinate with technical teams to design, configure, and deploy SailPoint features.</li> <li>Identify and manage project risks, issues, and dependencies.</li> <li>Ensure timely delivery of project milestones while maintaining high quality and compliance standards.</li> <li>Keep leadership and customers informed about project status, risks, and outcomes through regular updates.</li> <li>Support change management and user adoption strategies.</li> </ul> <h3>Required Qualifications:</h3> <ul> <li>Bachelor’s degree in Computer Science, Information Systems, or related field.</li> <li>5+ years of experience in technical project management, with at least 2 years in Agile environments.</li> <li>Proven experience implementing SailPoint IdentityNow or IdentityIQ in enterprise environments.</li> <li>Strong understanding of IGA concepts, identity lifecycle, access reviews, and compliance frameworks.</li> <li>Outstanding communication, leadership, and partner management skills.</li> <li>Experience with tools such as Jira, Confluence, and JIRA Align.</li> </ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. The hourly pay rate range for this position is $60 – $70 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Scrum Master/PM

<h3>Job Description:</h3>The RoleAs Director, IT Product Management, you will be working within a team responsible for managing products and vendors throughout the entire product lifecycle, including strategic planning in support of the Mainframe and Batch Services Team. This includes owning the product requirements, vendor contracts, budget / technology spend, building / presenting business cases, and collaborating with business unit partners. You will serve as a focal point for the products you own by identifying opportunities, developing strategies, participating in purchasing governance processes, driving optimization, and managing business / vendor relationships.<ul><li>Develop relationships within Fidelity &amp; with vendors</li><li>Discover strategic opportunities using data driven insights</li><li>Collaborate in the design of innovative solutions to complex problems</li><li>Negotiate terms &amp; conditions of new &amp; existing contracts</li><li>Present proposals to executive audiences</li><li>Drive optimization based on research &amp; measured results</li><li>Manage Product P&amp;L while driving scale and efficiency</li></ul>The Expertise and Skills You Bring<ul><li>10+ years of technical product &amp;/or vendor management experience</li><li>Related Vendor Experience:<ul><li>Mainframe Operating System &amp; Products (Vendor IBM)<ul><li>Z series Mainframe Compute and Storage</li></ul></li><li>Batch Workload Management / Workload Orchestration (Vendor BMC)</li><li>Mainframe software - formerly known as (Vendor CA Technologies)<ul><li>Security, System Monitoring &amp; Alerting &amp; Analytics</li></ul></li></ul></li><li>Key Mainframe subsystems and technologies<ul><li>CICS, LPARs, DB2, MQ, Zos, WAS (WebSphere)</li></ul></li><li>Ability to translate technology terminology to business relatable terms</li><li>Expertise in managing vendors and contracts through the acquisition and renewal process</li><li>Strong interpersonal, negotiating, and influencing skills with a demonstratable ability to engage senior management and across all levels of the organization</li><li>Data-focused approach, with the ability to translate strategic objectives into action</li><li>Ability to define product features and break them into clear and concise stories with well-defined business value and acceptance criteria</li><li>Strong focus on execution and ability to identify, communicate, and remove impediments</li><li>Capable of leading, influencing, and motivating colleagues</li><li>Continuously improve, encourage, and collaborate with team members, demonstrating servant leadership behaviors</li><li>Agile experience: Jira and Jira Align, preferred</li><li>Financial experience a plus</li><li>Note: Fidelity will not provide immigration sponsorship for this position.</li></ul>The TeamWe are committed to empowering enterprise infrastructure and operations through innovative, reliable, and scalable product solutions. Our team drives strategic initiatives by crafting compelling use cases that secure leadership support and funding.Rooted in our values of integrity, excellence, and customer focus, we collaborate across business units to deliver measurable impact. We engage with internal stakeholders and external partners to advance technology, optimize operations, and deliver exceptional value to the organization.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, IT Product Management

Senior DevOps Engineer This is an opportunity in Merrimack NH for a highly motivated Full Stack Dev Ops Engineer to contribute to the development and support efforts in developing and maintaining high-quality security and infrastructure components. This Engineer will need to work independently to analyze, research code, recommend and detail technical design strategies, develop, test, and work with Environment groups to integrate and support changes from development to test to production environments. Our group develops Authorization, B2B Security and Single Sign On infrastructure software components that are the backbone for many of Fidelity’s web business applications. This role encourages new perspectives, creative thinking and rewards individuals who are passionate about technology and problem solving. The ideal candidate brings experience developing, deploying, and monitoring critical production applications and familiarity with security concepts. We value the ability to collaborate with engineers, architects, and analysts across organizations and communicate clearly throughout the development lifecycle -- all while demonstrating a dedicated focus on protecting our customers' digital experiences at Fidelity. The Expertise and Skills You Bring <ul> <li>Extensive experience installing, configuring, and managing Apache Web Server. Knowledge of Envoy proxy server a strong plus. </li><li>Proficiency in Jenkins, Splunk, Datadog, Docker, Kubernetes, Git, and a scripting language like Groovy/Bash/Python </li><li>Significant hands-on experience with Kubernetes-based applications running in Amazon Elastic Kubernetes Service (EKS) </li><li>Proven experience building and supporting infrastructure, system, and security configurations and policies </li><li>Adept at communicating technical solutions, risks, and business value to peers and leadership in written, spoken, and presentation form </li><li>Dedication to learning new and sophisticated technologies and able to guide others about those technologies </li><li>Experience implementing policy-based authorization solutions with Open Policy Agent (OPA) is a plus. </li></ul> The Team The Workplace Security Services team is part of the Workplace Customer Protection Center of Excellence and supports protecting thousands of employers and millions of participants. The team develops client-facing cybersecurity applications that help us win and retain institutional clients, as well as Authorization, B2B Security and Single Sign-On infrastructure software components that are the backbone for many of Fidelity’s web business applications including NetBenefits, PlanSponsor WebStation, and FocusPoint. As a member of the Customer Protection Center of Excellence, you will be joining a culture that is defined by how our team members work. We: <ul> <li>Are trusted, collaborative partners who are engaged and transparent </li><li>Are security subject matter experts and continuous learners that are passionate about protecting our customers </li><li>Take personal accountability for quality &amp; timely delivery of our services </li><li>Demonstrate inclusion and empathy where everyone feels safe to be their authentic selves </li><li>Foster associates’ well-being by supporting work-life balance and guilt-free time off </li></ul> Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

DevOps Engineer

The Role Come join the Workplace Investing Scrum Master Chapter! As a Scrum Master you blend deep scrum expertise with a passion for mentoring, coaching, and continuous improvement. As part of highly collaborative agile team(s), you will advise on performance against agile values, practices, metrics, and processes to accelerate value delivery. In partnership with the Product Owner, you will maintain a backlog, help to remove impediments, and ensure effective agile events. You will support the team by engaging with all team members and product area leadership to reinforce and embed an agile approach and principles into the day-to-day work. This role often requires coordinating the efforts and releases of multiple systems teams with interdependencies to deliver a seamlessly integrated solution to our customers. The Expertise and Skills You Bring Here are the key skills and areas of expertise that are critical for success in this role: <ul> <li>Bachelor’s Degree/undergraduate degree/equivalent preferred </li><li>Introductory scrum master certification required; advanced certification preferred </li><li>Substantial experience working with or in agile teams with good understanding of agile practices and tools (Jira, Kanban, Lean), technology, and value delivery for customers </li><li>Working closely with the Product Owner to plan and complete the highest priority work as per the product roadmap through well-executed sprints </li><li>Accelerating overall team performance, efficiency and value delivered by engaging within and across teams to find opportunities to improve agile maturity and metrics, and providing coaching, training, and resources </li><li>Ensuring agile events are planned for and effective (e.g. sprint planning, daily meetings, retrospectives and as appropriate, scrum of scrums) </li><li>Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the team members and transparency to other partners </li><li>Organizing and presenting ideas and information logically and concisely to a variety of audiences </li><li>Handling multiple, competing priorities simultaneously </li><li>Coaching and mentoring complex teams </li><li>Participating in a community of practice, providing scrum knowledge to members of your product area and identifying opportunities for continuous improvement within the product area. </li></ul> The Team The Workplace Investing Scrum Master Chapter is committed to coaching, developing, and empowering Scrum Masters to lead development teams that embrace the agile mindset. We have established a learning culture that amplifies best practices, delivers consistent, predictable, and impactful results, celebrates diversity and inclusion, creates a safe and respectful environment, and provides career guidance and mobility opportunities for Scrum Masters. We build trusted, collaborative relationships with our product and technology partners across Fidelity and embrace customer-focused methodologies that enable innovation and drive valuable product delivery. Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank">Glassdoor Employees’ Choice Award</a>, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “<a href="https://jobs.fidelity.com/dynamic-working/" target="_blank">Dynamic Working</a>”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change. We invite you to Find Your Fidelity at <a href="http://fidelitycareers.com/" target="_blank">fidelitycareers.com</a>. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations @fmr.com</a>, or by calling 800-835-5099, prompt 2, option 3. At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Agile Scrum Master

<h3>Job Description:</h3>Job Description:Are you interested in serving the needs of customers by building a best-in-class digital experience that helps investors with financial literacy, investing, and gaining confidence? Fidelity Center for Applied Technology (FCAT) is seeking a Senior Software Test Engineer for quality assurance and building creative digital solutions and capabilities for our Plynk mobile app. We ensure investing is inclusive for all audiences by removing barriers that prevent participation! The role is a mix of testing with some development, you will be an ideal candidate if you have both QA quality and proficient software development skills.The Expertise You Have<ul><li>BS or above in Computer Science or related field</li><li>4+ years’ experience and/or knowledge of both QA Engineering and Software Development</li><li>Working experience in an Agile environment with a startup culture</li><li>Knowledge of financial services brokerage operations, services and technology systems preferred</li></ul>The Skills You Bring<ul><li>Experience and/or knowledge of both QA Engineering and Software Development</li><li>Test/Automation (Jest, Cypress, Playwright, or any similar framework)</li><li>Code Quality/Coverage Tools (Sonar or equivalent)</li><li>Experience with mobile development in a hybrid tech stack (Ionic/Capacitor/Cordova) Client-Side development – Angular, NgRx, CSS, HTML</li><li>Knowledge of web services (JSON, XML, REST, SOAP, etc.) and Spring Framework with integrating with APIs and RESTful web services</li><li>Understanding of CI/CD tools such as Jenkins, Artifactory, and XCode Server and deploying applications in a DevOps environment</li><li>Knowledge of secure coding standards and practices</li><li>Experience with logging and monitoring tools; DataDog, Splunk, etc. for analysis, observability, and alerting</li></ul>The Value You Deliver<ul><li>Participate in refinement of User Stories, QA related tasks and test cases, and functional automation</li><li>Log defects/issues and work with team members to ensure resolution</li><li>Participate in production release deployment verification on a regular cadence</li><li>Participate in defect triage</li><li>Defining and developing mobile applications for our Digital Brokerage Services</li><li>Mentorship of junior team members and encouraging a culture of continuous learning</li></ul>The TeamAs a Senior Software Test Engineer, you will collaborate with product owners, developers, architecture, and application teams to build technical designs that simplify investing within our digital experience!<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Software Test Engineer

<h3>Job Description:</h3>This role is a Senior Support Engineer that provides production services support to the telephony environment. The EC3-PS team provides 24x7x365 production services support to voice, chat, and email platforms as well as digital call recording. This team interacts with all the technical teams across the firm daily (Network Engineering, Development squads) as well as the firm’s business units as part of our day-to-day role to maintain environment stability.The Expertise You Have and The Skills You Bring<ul><li>Bachelors degree in computer science, engineering or a related field.</li><li>Prefer 5+ years experience in a highly technical production support role.</li><li>Genesys on Prem experienced preferred.</li><li>Experience with NICE digital call loggers.</li><li>Solid understanding of SIP, VOIP and telephony infrastructure.</li><li>Experience with all Genesys on prem components – SIP, WDE, routing</li><li>Familiarity with tools such as Wireshark and log analyzers.</li><li>Effective communication skills, ability to work across teams, strong presentation skills.</li><li>Strong troubleshooting skills for voice, chat, email and IVR flows.</li><li>Scripting or API integration a plus.</li></ul>The Value You Deliver<ul><li>Acting as an individual contributor this role will provide advanced level support to the telephony environment. </li><li>Lead troubleshooting calls with ability to understand network topology and terminology.</li><li>Respond to work items through proactive alerting and reactive ServiceNow cases.</li><li>When assigned attend project meeting status calls and report back to the wider team.</li><li>Participate in on call rotations.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Systems Services & Support

<h3>Job Description:</h3>The Role The High Income and Alternatives Technology team is looking for a hardworking, highly motivated software engineer lead with strong understanding of programming fundamentals and software design to join their ranks. Prior development experience in investment management domain will be a strong plus. In this role, you will be responsible for the development of quality software components that are used by Portfolio Managers, and Analysts in managing of over $100 Billion in High Yield, Credit Alternatives, and Systematic Investment Research Funds. You will engage, shape, and productively contribute to Alphabet, our flagship portfolio construction platform. In addition to building software, you will have an opportunity to help define and implement development practices, standards, and strategies across multiple teams. The Expertise We Need <ul><li>Bachelor's degree (or higher) in a quantitative or computational field such as Computer Science, Statistics, or Applied Mathematics. </li></ul><ul><li>8+ years of hands-on experience in building complex software solutions preferably working with investment management professionals. </li></ul><ul><li>Ability to effectively communicate with multiple stakeholders including researchers, portfolio managers, and technology partners. </li></ul><ul><li>Full-stack software development knowledge preferably with Angular, Java, Spring Boot </li></ul><ul><li>Experience with testing software, including writing automated unit, integration, performance, and end-to-end tests. </li></ul><ul><li>Favor Agile development practices that prioritize the incremental delivery of working software and respond well to change in requirement scope. </li></ul><ul><li>Ability to accept and adapt to scope changes incorporating it seamlessly. </li></ul><ul><li>Understanding of Fixed Income instruments, security analytics, investment workflow and functioning of bond markets is a significant plus. </li></ul><ul><li>Experience with AWS cloud environment development and deployment is a plus. </li></ul><ul><li>Kubernetes/EKS deployment and operations management exposure is a plus. </li></ul><ul><li>Progress towards CFA program certification is a significant plus. </li></ul><ul><li>Experience leading development teams through mentorship, technical expertise, and technical excellence </li></ul>The Team <ul><li>We have a passion for technology and love fixing and solving complex problems. </li></ul><ul><li>We enjoy working in teams, love to collaborate, share, and learn. </li></ul><ul><li>We are self-motivated, take initiative, and make decisions with a bias for action. </li></ul><ul><li>We care about the quality of our work, favor strong coding standards and patterns, and build with testability in mind.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Full Stack Engineer

<h3>The Team</h3> Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. <h3>The Expertise You Have</h3> <ul> <li>Bachelor’s degree in Computer Science or equivalent </li><li>6+ years hands-on experience as a systems engineer </li><li>Design, build and maintain Amazon Connect Contact Flows and routing logic </li><li>Implement dynamic and skill-based routing using AWS Lambda (Node.js or Python) and Dynamo DB </li><li>Integrate Amazon Lex bots for conversational IVR, third APIs, and enterprise systems e.g., CRM, case management </li><li>Manage call recording, error handling, and failover routing logic </li><li>Configure and maintain queues, routing profiles and hours of operation </li><li>Troubleshoot call logs using CloudWatch and optimize routing for performance </li><li>Provide documentation, knowledge transfer, and architectural guidance to internal teams </li><li>Work cross-functionally with internal teams (cloud, security, telephony, support) as needed </li><li>Experience with version control and CI/CD for Lambda deployments. </li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation </li><li>Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity. </li><li>Exposure to Genesys will be a plus </li><li>Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus </li><li>Hands-on AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training) </li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes </li><li>Self-starter, curious, collaborative, innovative, eager to learn and teach others every day </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Write high-quality code for our applications that is reliable, scalable, and reusable </li><li>Understand the leadership vision and execute on that vision </li><li>Strengthen and promote the culture of innovation by setting examples </li><li>Find creative ways to get things done, and do them right </li><li>Foster a culture of best in class software engineering practices </li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest </li><li>Ensure the high level of integrity in the team </li><li>Take ownership and accountability for figuring out what needs to be done </li></ul> <h3>Company Overview</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

52 IT / Computer Engineering Jobs in Merrimack, NH, USA