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About Us: Mitsubishi Logisnext Americas Inc. has helped customers Move The World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support. About the role: This position is responsible for the service and support level for incoming requests, coordinating and troubleshooting customer service requests via email or phone when needed. Other responsibilities include: triage incoming support requests through a Jira service desk ticketing system; resolve user issues based on a continually improving proficiency of applications and systems; and investigate more complex issues and engage in deeper investigations with development team members. What you will do: <ul><li>Responsible for the service and support level for incoming requests, coordinating and troubleshooting customer service requests via email or phone when needed</li><li>Investigate more complex issues and engage in deeper investigations with development team members</li><li>Handling user account setup issues, including managing user roles &amp; permissions</li><li>Use SQL development &amp; investigation skills including database querying and data updates</li><li>Utilize our performance and error toolset to increase observability of issues</li><li>Log bugs when an issue is determined to be a bug and remain up to date on software release roadmaps</li></ul> When &amp; Where: Hybrid position based at MLA Grand Rapids What you need to have: <ul><li>1+ years’ experience in an IT support or analyst environment</li><li>Self-starter who is passionate about using technology to improve business functions</li><li>Keeps a customer focus when supporting users with a sense of urgency</li><li>Exemplary communication skills, which include the ability to communicate clearly and concisely, verbally and in writing to all levels of an organization</li><li>Ability to capture, analyze, and document user requests</li><li>Familiarity with programming, web technologies, SQL, and general understanding of software systems. Ability to communicate well with developers.</li><li>Punctual and reliable attendance during regular business hours</li></ul> What would be nice to have: <ul><li>Bachelor's Degree in Computer Science</li><li>Ability to write basic t-SQL queries to troubleshoot data related issues is a plus.</li><li>Ability to create user training documentation.</li></ul> What we offer: <ul><li>Medical, dental, and vision benefit</li><li>Paid Vacation, Sick Time, and Paid Holidays </li><li>Profit Sharing Opportunities</li><li>Flexible Spending and HSA Accounts</li><li>401k with automatic company contribution and company match</li><li>Short-term and long-term disability insurance</li><li>Life, Dependent Life, and AD&amp;D Insurance</li><li>Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)</li><li>Employee Assistance Program </li><li>Employee Discounts</li><li>On-the-job training and development</li></ul> The salary for this position ranges from $43,600 to $59,500 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience. To be considered for this role, all applicants must submit a full and complete application through our careers page. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Equal Opportunity Employer/Veterans/Disabled Agency Disclaimer: Mitsubishi Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.

Mitsubishi Logisnext Americas Inc.

Technical Support Analyst

ResponsibilitiesThis off-shift CMM Programmer will be in our Whitehall Casting Operation with primary responsibilities to include, but are not limited to,&nbsp;<ul> <li>Write programs for Periodic and First Article Inspections.</li> <li>Perform multi-piece part and die inspections using DCC Coordinate Measuring Machines and Vision Systems.</li> <li>Perform general troubleshooting of CMM machine issues in a manufacturing environment.</li> <li>Assist in training manufacturing CMM operators.</li></ul>QualificationsBASIC REQUIREMENTS:<ul> <li>High school diploma or GED from an accredited institution.</li> <li>Minimum of three years general dimensional inspection experience in a manufacturing or engineering environment.&nbsp;</li> <li>Experience in general dimensional inspection including GD&amp;T and have experience programming PCDMIS or Calypso.</li> <li>Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.</li></ul>PREFERRED QUALIFICATIONS:<ul> <li>Effective communication skills.</li> <li>Ability to understand blueprints and geometrical tolerancing/dimensioning practices.</li> <li>Computer literacy with emphasis CMM type software.</li> <li>Familiar with the operation and general troubleshoot of Coordinate Measuring Machines.</li></ul>About us Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at&nbsp;<a href="https://www.howmet.com/esg-report/" target="_blank">www.howmet.com/esg-report</a>. Follow: <a href="https://www.linkedin.com/company/howmet-aerospace" target="_blank">LinkedIn</a>, <a href="https://twitter.com/howmetaerospace" target="_blank">Twitter</a>, <a href="https://www.instagram.com/howmetaerospace/" target="_blank">Instagram</a>, <a href="https://www.facebook.com/Howmetaerospace/" target="_blank">Facebook</a>, and <a href="https://www.youtube.com/howmetaerospace" target="_blank">YouTube</a>. Equal Opportunity Employer: Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email&nbsp;<a href="mailto:TalentAcquisitionCoE_Howmet@howmet.com" target="_blank">TalentAcquisitionCoE_Howmet@howmet.com</a>

2 IT / Computer Engineering Jobs in Michigan