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At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The position of ServiceNow IRM Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance &amp; Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candidate will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers.Responsibilities:<ul><li>Responsible for the timely development and deployment of project tasks and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.</li><li>Develops technology/implementation design documentation.</li><li>Provides estimates for design, build, test, and implementation tasks.</li><li>Undertakes regular build/testing of code and contributes to peer code reviews.</li><li>Assists with updates to implementation specification/implementation documentation.</li><li>Works with agile champions and release train engineers to prepare configurations for production.</li><li>Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.</li><li>Provides inputs to product owners with recommendations to drive towards clean design and shared success.</li><li>Participate in a scrum ceremony and use agile principles and tools including Rally.</li></ul>Minimum Qualifications:<ul><li>3+ years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components</li><li>Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.</li><li>Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.</li><li>Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.</li><li>An understanding of GRC/IRM industry trends</li><li>Overall 3+ years of software development experience.</li><li>BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas.</li></ul>Preferred Qualifications:<ul><li>Working knowledge of GCP.</li><li>Prior technology experience of systems analysis/programming.</li><li>Experience writing/initiating JS utilities.</li><li>ServiceNow Certified System Administrator.</li><li>Conceptual architecture knowledge.</li><li>3+ years Agile experience as well as hands on Scaled Agile Framework experience.</li><li>Machine Learning or Generative AI knowledge is a plus, not mandatory.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Software Engineer, ServiceNow - Global Risk & Compliance Technology

<h3>Job Description:</h3>We are seeking a dynamic and experienced Major Incident Management (MIM) resource for our ITSM team within Enterprise Infrastructure &amp; Operations. This role requires strong leadership, operational excellence, and a deep understanding of major incident management processes. You will be responsible for managing high-impact incidents, ensuring rapid resolution, minimizing business disruption, and driving continuous improvement. By embodying Fidelity’s values and agile leadership principles, you will help cultivate a culture of accountability, collaboration, and operational resilience.The Expertise You Have and The Skills You Bring<ul><li>Deep understanding of ITIL-based Incident, change, and problem management practices.</li><li>Deep technical knowledge with large scale enterprise infrastructure components (e.g. networks, servers, databases, cloud platforms).</li><li>Experience with third party external vendors management (e.g. Microsoft, AWS, Salesforce)</li><li>Experience with ITSM platforms and communication tools (e.g. ServiceNow, Microsoft Teams)</li><li>Familiarity with SLDC and automated deployment pipeline.</li><li>Ability to assess technical issues quickly and coordinate effective mitigation strategies.</li><li>Deep Technical knowledge of utilizing observability platforms and Event Management monitoring tools (e.g., Splunk and Datadog)</li><li>Understanding and managing adherence to OLAs and SLAs.</li><li>Ability to understand highly complex and detailed technical architecture and platform diagrams.</li><li>Experience in Business Continuity, High-Availability and Disaster Recovery.</li><li>Leverages experience, technologies, methods, and concepts to maximize functional/ operational capabilities, for multiple complex projects.</li></ul>The Value You Deliver<ul><li>Lead, mentor, and develop a high-performing Major Incident Management team bringing your experience in a fast-pace and high-impact environment.</li><li>Run Major incident bridges independently and ensure timely and effective resolution of major incidents, coordinating across technical and business teams.</li><li>Establish and enforce MIM processes, escalation protocols, and communication standards.</li><li>Provide command and control during high-severity incidents, acting as the primary point of contact and with BU/technical knowledge, guide the call to resolution.</li><li>Collaborate on unusually complex cross-functional and/or cross-organizational problems and provide solutions that are creative and strategic.</li><li>Datadog and Splunk knowledge for Awareness and monitoring of production environments/used during calls to drive resolution quicker.</li><li>Demonstrates an in-depth understanding of the business and has experience in a variety of life cycle methodologies.</li><li>Applies technologies, methods, and concepts to maximize functional/operational capabilities while optimizing the use of resources by proposing and analyzing decisions and seeking and applying optimum mix of technology versus resources to meet business goals. </li><li>Adapts leadership style and management to situation at hand while thriving in an unstructured, ambiguous situation and comfortably handles risk and uncertainty.</li><li>Strong ability to multitask, Create and share documents during a major incident call to provide status/reduce duplicated questions.</li></ul>Success in this role will be measured through a combination of operational performance indicators, team effectiveness, and strategic impact. Key metrics include:<ul><li>Mean Time to Acknowledge (MTTA) and Mean Time to Restore (MTTR) for major incidents.</li><li>Volume and trend analysis of major incidents handled monthly/quarterly.</li><li>Root Cause Analysis (RCA) completion rate and quality of post-incident reviews.</li><li>Adherence to SLAs and OLAs, including escalation timelines and resolution targets.</li><li>Reduction in repeat incidents through proactive problem management.</li><li>Individual/Team performance metrics, including on-call effectiveness, training completion.</li><li>Process maturity and compliance with ITIL and internal governance standards.</li><li>Automation and tooling adoption for incident detection, response, and reporting.</li><li>Quality of incident resolution and documentation, ensuring high standards are consistently maintained and knowledge is effectively captured for future reference.</li></ul>The TeamFidelity Service Center, which is part of the Fidelity EI&amp;O (Enterprise Infrastructure &amp; Operations) plays a critical role in supporting global operations, including 24x7 incident response. The Major Incident Management team ensures that critical IT services remain available and resilient by managing and resolving high-severity incidents efficiently. This function is vital to maintaining business continuity, protecting customer trust, and supporting Fidelity’s operational excellence.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Principal, Major Incident Management

The Team Advanced Process Solutions is an organization passionate about process automation tools and technologies for Fidelity’s critical business processes and driving significant improvements in those processes – both local to individual businesses and cross-enterprise. This role is a key driver in matching the ideal process improvement tools and techniques to individual process optimization opportunities. We are looking for a Systems Support Analyst based in Salt Lake City, Utah and will provide customer support and project management regarding technical issues and projects aligned to the XTRAC Suite of applications. Additionally, the analyst will be responsible for deployment, monitoring, testing, and solutioning of customer environments. The Expertise You Have <ul> <li>Bachelors’ Degree in a technical field or equivalent experience. </li><li>Familiarity with Linux operating environment required. </li><li>1+ years previous customer support experience required. </li></ul> The Skills You Bring <ul> <li>Excellent written and verbal communication skills required. </li><li>Your ability to take on and resolve difficult, technical problems is required. </li><li>Your ability to work in a team-oriented environment is a must. </li><li>You will need to bring proven project management skills. </li><li>Client/Server Application Support a plus. </li><li>1+ years’ experience writing Oracle SQL queries </li><li>Experience with Microsoft Office tools required. </li><li>Application Administration or support experience preferred. </li><li>Linux systems administration experience is a plus </li></ul> The Value You Deliver <ul> <li>You will serve as single point of contact for our customers </li><li>You will be asked to investigate and resolve incidents raised by customers </li><li>You will assist XTRAC Application Administrators with workflow related questions, requests, and issues </li><li>You will provide project planning and manage projects </li><li>You will be asked Produce weekly status reports as well as provide business context analysis of feature improvements </li><li>You will collect, document, and present end-user requirements </li><li>You will be encouraged to represent the customer when crafting new software features </li><li>You will participate in an on-call rotation for a team who provides 24x7 support. </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in crafting and encouraging a work environment that attracts the best talent and reflects our dedication to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their outstanding perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a> Fidelity Investments is an equal opportunity employer.

Fidelity TalentSource

System Support Analyst

<h3>Software Engineer in Test</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Test Solution Architect to work in Salt Lake City, UT! <h3>The Role</h3> Everything starts with our customers. At Fidelity, we are dedicated and heavily invested in ensuring the products we deliver are of the highest quality, stability, and experience so that nothing gets in the way of our customers and their financial dreams. We are looking for a highly motivated test solution architect who can support our Marketing Technology team in multiple ways such as defining and driving testing strategy across teams, automation testing, CI / CD build out, analysis, and monitoring tool sets. The outcome of this role will elevate the efficiency and speed at which Fidelity not only delivers stable products but delivers quality to our customers. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Minimum Bachelor’s degree in Computer Science, Software Engineering, or related field </li><li>10+ years of experience with architecting automation test platforms and implementing development pipelines (CICD) </li><li>Multi-stack engineer with knowledge in a breadth of technologies and test automation frameworks and solutions (java and nodejs required) </li><li>Ability to work effectively across different technology stacks (Web, Mobile, API…) </li><li>Proven experience with development within the following: Java, JavaScript, Jenkins, uDeploy </li><li>Demonstrated experience with web based and API based automation tool sets such as: Cypress, Selenium, REST Assured, Playwright, and Karate </li><li>Cloud experience, Amazon Web Services (AWS) preferred </li><li>Ability to create solutions for multiple development teams which will increase velocity to production and increase stability in the product </li><li>Experience creating and standing up testing toolsets and platforms for multiple teams </li><li>Knowledgeable about different monitoring and observability options for pro-active incident resolution </li><li>Strong demonstrated experience in delivering software solutions in an Agile environment </li><li>Passionate about crafting the best end-to-end customer experience </li><li>Energetically pursue new technologies and their adoption </li><li>Leading the outcome by taking personal accountability for delivering strong results </li><li>Thrive in a fast paced, high demand environment </li><li>Enjoy experimental development solutions </li></ul> <h3>The Team</h3> The Engineering Efficiency (EE) chapter resides in the Personal Investment (PI) business unit of Fidelity Investments. The chapter consists of over 260 multi-stacked engineers with a passion around customer experience and with the engineering tool set to seek challenges including: Automated testing, performance testing, chaos testing, application cloud migration and management, CI / CD implementation, security testing and application development. The chapter’s support spans across all of PI and provides domain specialists to squads who develop products with the highest customer quality, security, stability, and experience. This role will directly support the Marketing Technology product area within PI which spans 20+ teams. The supported applications include but are not limited to web-based applications, API based applications, and cloud-based solutions. <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working – Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

4 IT / Computer Engineering Jobs in Salt Lake City, UT, USA