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We are looking for a candidate to join our Investment Technology Helpdesk within the Enterprise Infrastructure &amp; Operations (EI&amp;O) organization. In this customer facing role, you will provide application support to Investment Professionals within our Fidelity Asset Management Solutions and High Income business units. This is an outstanding opportunity to gain exposure to a wide variety of technologies in core Fidelity business units! Candidate must be local to Boston, MA! The Team Our team works with both investment &amp; technology professionals to support Asset Management Technology (AMT) solutions for our Equity, High Income &amp; Fidelity Asset Management Solutions groups. AMT is an integral part of Asset Management and is responsible for delivering innovative, scalable, industry-leading investment tools that enable Fidelity to achieve a competitive advantage globally. Our team works to assess and mitigate the business impact of production incidents every day. We analyze and solve customer reported issues and handle a variety of service requests. We work very closely with Operations on incident triage, communications &amp; trending. We are the first point of contact for all technology issues ranging from routine to very complex. The Expertise You Have <ul> <li>Bachelor’s degree or equivalent work experience </li><li>Excellent written and verbal communication skills </li><li>Ability to stay calm under pressure </li><li>Experience supporting a Windows 10/11 desktop computing environment including laptops and virtual desktops </li><li>Strong SQL skills with the ability to analyze data to tell a story </li><li>Effective organizational and time-management skills. Ability to prioritize when given multiple tasks </li><li>Ability to proactively identify process and execute on improvement opportunities that improve efficiency of the team </li><li>You have a grasp of cloud based infrastructures (AWS, Microsoft Azure, etc.). Certification is a plus </li></ul> The Skills You Bring <ul> <li>Your customer obsessed mentality </li><li>Your passion for technology and solving problems </li><li>Your strong desire to automate manual processes </li><li>Your curiosity about technology &amp; business </li><li>Your passion for improving team operations </li><li>Your sophisticated communication skills, both written and verbal, and a collaborative approach to solving problems </li></ul> The Value You Deliver <ul> <li>Advocating for production stability and supportability by working directly with engineering teams and business partners </li><li>Constantly analyzing the production environment (tickets, feeds, alerts) to proactively identify issues </li><li>Become a trusted partner with our business and technology colleagues </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity TalentSource

System Support Specialist

<h3>Job Description:</h3>This Director of Distributed Compute Operations role will be responsible for managing a team of approximately 10 System Administrators to support critical function i.e. Server Operations in Enterprise Infrastructure &amp; Operations(EI&amp;O) including Incident Management support, change execution with a focus on delivering stability, day-to-day operations &amp; managing several operations KPIs and Metrics. In this role, you will work with senior technology leadership, your peers on other operations teams day to day. You will be representing Distributed Compute and Storage(DCS) on Incident calls where you will be expected to work with your teams to provide meaningful insights of infrastructure, partner with application and DB teams to work towards common goal of mitigating issue and follow though Problem Management process to ensure any learnings are captured. Other key responsibilities include partnering with Global Operations leader to build roadmaps, and delivering highly effective, cost effective, highly reliable solutions to meet the demands of our internal customers. We are truly a global team so you will also be working with teams out of our India offices on a day-to-day basis.As a leading member of this team, you will continue to evaluate and find opportunities to automate, promote DevOps and EngOps work. You will influence the direction of distributed compute services by providing your input on key compute services. You will be required to present Operations priorities in quarterly meetings and regularly report on the progress of critical projects. You will be leading managing Linux, Unix, Windows operating systems, Hypervisors, Hardware, security compliance patching and responsible for stability of the environment.The Expertise You Have and The Skills You Bring<ul><li>Bachelor’s in computer science or engineering or equivalent</li><li>15-20 years of IT industry experience, 5-10 years of Infrastructure management &amp; engineering experience</li><li>Sound knowledge on Operating System (Linux and AIX), Hypervisor (OpenStack private cloud and VMware), Hardware (HP, Dell, IBM AIX)</li><li>Production Support Infrastructure Management (compute environment) with dedicated focus on Incident, Change, Problem Management and Release practices</li><li>Vendor management and regular service reviews for SLA achievement, Service quality assurance, provide feedback to improve vendor service and control</li><li>Strategic planning and executing IT infrastructure projects keeping future requirements in mind and identifying opportunities for automation, cost savings, cycle time reduction and service improvements</li><li>Preparation of strategic roadmap and overseeing its execution to meet our objectives by collaborating with stakeholders</li><li>Proven leadership through empowerment of individuals/teams, innovation, collaboration and must be eager to learn and teach</li><li>Proven track record of leading, mentoring, and developing associates</li><li>Problem identification and resolution skills</li><li>Collaborative approach to gain consensus and support</li><li>Experience in managing Infrastructure team</li><li>Expert in driving the crisis / high severity incident calls</li><li>Expert in Agile methodology &amp; IT Service Management</li><li>Good understanding of infrastructure tech stack (Linux, AIX, Windows, VMWare, OpenStack, HP, Dell &amp; AIX server hardware). Experience in Oracle Linux Virtualization Manager (OLVM) is a huge plus</li><li>Good knowledge &amp; understanding of public cloud AWS &amp; Azure. Certification will be an added advantage</li><li>Identify gaps and process improvements to enhance the stability of the environment</li><li>Collaborating with various vendors (Redhat, HP, Dell, IBM AIX etc.) on RCA’s and implementing the solution</li><li>Demonstrate and encourage innovative problem solving &amp; collaborative decision making</li><li>Manage team members related talent reviews, performance, compensation, goal setting, development &amp; top talent recruitment practices​</li><li>Communicate, collaborate and build relationships with partners and key stakeholders including DCS engineering and other operations leaders. We strive to be fastest to deliver and easiest to consume technology services.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Team Lead, Server Operations

<h3>Job Description:</h3>Job Title - QA EngineerThe Purpose of This Role The Health &amp; welfare QE team is part of the health care group (HCG) Technology group. Our team is responsible for new and enhanced design and development of application areas across HCG for enabling digitization of the Health Care products. As a Lead Software Engineer, you will focus on delivering testing solutions for both front end and back end technologies, working directly with both technical and business stakeholders to translate a vision and designs into sustainable business solutions. You will be responsible for the delivery of test automation of complex software applications, ensuring they are validated with a frictionless approach as far as having a robust test suite comprising of Smoke , Functional &amp; Regression tests fully integrated with the CI pipeline enabling a seamless Zero touch experience. You will also be accountable for ensuring progress on our new platform build plans in HW in accordance with roadmaps in the corresponding areas which include moving to public cloud, modernizing platforms, going towards open source from licensed software etc.. You will be responsible for the development of test automation solution for complex software applications in HCG QA, ensuring they are built with quality, consistency to our standards, performance and responsive to the device accessing the application. The Value You Deliver This is a hands on role where you need to engage in performing functional testing along with developing test automation solutions in latest technologies, lead the automation code reviews and coding standards for newer projects . You will work closely with Dev and Business stakeholders forming future QA blue prints of all our applications and also mentoring the QA teams in adapting latest technologies . <ul><li>Designing automation framework best suited for a set of applications </li></ul><ul><li>Translating business and systems requirements into technical requirements for automation and software tools </li></ul><ul><li>Designing, developing, documenting, and maintaining automated tests and software tools </li></ul><ul><li>Adhering to software engineering principals in development of automation and software </li></ul><ul><li>Understanding and applying test driven design concepts to test and debug automated solutions and software utilities developed by self and others. </li></ul><ul><li>Delivering accurate and maintainable code for automation and software utilities. </li></ul><ul><li>Collaborating with other technical resources to: </li></ul><ul><li>Suggest improvements for processes, best practices, and standards. </li></ul><ul><li>Design and develop automation and software tools. </li></ul><ul><li>Understand requirements. </li></ul><ul><li>Identify opportunities to improve maintainability of automation platform. </li></ul>The Skills that are Key to this role Technical / Behavioral <ul><li>You will apply proven analytical, problem-solving and quality assurance/testing skills to enhance and validate the quality of the software solutions </li></ul><ul><li>You will be effectively communicating with stakeholders and providing up to date status of delivery </li></ul><ul><li>Actively participate in product release cycle, daily stand up as well as helping team with tactical activities like code review, design optimization etc. </li></ul><ul><li>Work closely with IT Product/Application teams in technology selection, evaluation, recommendation and configuration </li></ul><ul><li>Evaluate and recommend technology and automation frameworks for flexibility, long-term viability, and time to market </li></ul><ul><li>You will bring in cloud testing expertise </li></ul><ul><li>You will bring in hands-on experience of working on Agile projects </li></ul><ul><li>You will spearhead the automation coverage for a given system including building a CI-CD pipeline to help achieve a frictionless digital experience </li></ul>The Skills that are Good To Have for this role <ul><li>Written and verbal communication and presentation skills </li></ul><ul><li>Organizational skills including time, project and process management </li></ul><ul><li>Influencing capabilities </li></ul><ul><li>Ability to work effectively with both business customers and project team members </li></ul><ul><li>Good interpersonal, relationship management and facilitation skills </li></ul><ul><li>Solid analytical, negotiation &amp; building consensus abilities </li></ul><ul><li>Data analytics competency </li></ul>How Your Work Impacts the Organization The Health &amp; welfare team is part of the health care group (HCG) Technology group. Our team is responsible for new and enhanced design and development of application areas across HCG for enabling digitization of the Health Care products. The Expertise We’re Looking For <ul><li>Total 3-5 years’ experience out of which </li></ul><ul><li>3+ years’ experience predominantly in software test automation and/or development </li></ul><ul><li>Bachelor’s/Master’s Degree in Computer Science, Computer Engineering, or other related field </li></ul><ul><li>Hands-on development experience, which includes any of the following: </li></ul><ul><li>2+ year using Object Oriented Language </li></ul><ul><li>Good understanding of TDD, CI-CD and DevOps concepts is preferred. </li></ul><ul><li>The following development experience is a strong plus: </li></ul><ul><li>Web Services – REST and SOAP </li></ul><ul><li>Web UI,</li></ul><ul><li>Functional UI(Playwright , Selenium) &amp; API Automation(RestAssured ) </li></ul><ul><li>Experience using any of the following tools and technologies is a strong plus: </li></ul><ul><li>Java </li></ul><ul><li>Docker </li></ul><ul><li>Jenkins </li></ul><ul><li>Hands on Cucumber framework experience will be a strong plus </li></ul>Location: Bangalore - EGL Shift timings: 11:00 am - 8:00 pm <h3>Certifications:</h3><h3>Category:</h3>Information Technology

QA Engineer

Head of Technology Infrastructure &amp; Digital Employee Experience (DEX)At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.About the role:CHANEL is now hiring a Head of Tech Infrastructure &amp; Digital Employee Experience (DEX) for the US TECH team in New York City.&nbsp; Our CIO is seeking a transformative Head of Tech Infrastructure &amp; DEX to lead a pivotal evolution in how technology empowers our people and operations. This executive will have strategic and operational ownership across three critical pillars: Global Infrastructure &amp; Operations, Corporate Client Support &amp; Employee Journey, and VIP Services &amp; Internal Events.&nbsp;In this role, the ideal candidate will be entrusted with architecting a future-ready technology environment—one that seamlessly blends resilience, agility, and elevated service to support our distinctive culture and global scale. Beyond functional oversight, this position will be central to reimagining the organizational construct, ensuring the right capabilities are aligned at the right levels, with top-tier talent empowered to deliver excellence. This is a rare opportunity to shape the digital backbone of a luxury brand undergoing an ambitious technology transformation, with a clear mandate to harmonize innovation, service culture, and operational excellence.&nbsp; This Head of Tech Infrastructure &amp; DEX will collaborate closely with Divisional leadership, Digital CX, Brand Communications, Global and other key stakeholders to ensure the seamless integration of CHANEL TECH_ initiatives supporting divisional objectives.&nbsp;The ideal leader will bring at least 20 years of experience in hands-on IT, Tech Service Delivery, Infrastructure support, with a proven track record of leadership and innovation.What impact you can create at CHANEL:The Head of TECH Infrastructure &amp; DEX will elevate the IT function from a technology provider to a business solution provider through an enterprise mindset:&nbsp;<ul><li>To develop internal services that selects technologies, leads continuous improvement of CHANEL TECH_ organization, ongoing development &amp; delivery of solutions </li></ul><ul><li>The infrastructure of tomorrow: a data center strategy and secure interfaces for external services&nbsp;</li></ul><ul><li>To strive for the overall stability and availability of the CHANEL USinfrastructure and data center&nbsp;</li></ul><ul><li>Provide management and direction for both the Infrastructure and Service delivery teams and to elevate their capabilities&nbsp;</li></ul><ul><li>Formulate the Regional IT Infrastructure Strategy by taking into consideration the latest business needs and the Global IT Infrastructure Strategy&nbsp;</li></ul><ul><li>To elevate the Corporate Support Service in accordance with the mission under the IT Transformation roadmap&nbsp;</li></ul><ul><li>Strengthen the strategic partnership with suppliers&nbsp;</li></ul><ul><li>Elevate the VIP Service in partnership with GIS </li></ul>You are energized by:<ul><li>Delivering excellence in a highly collaborative and dynamic work environment&nbsp;&nbsp;</li></ul><ul><li>Navigating complexity and driving consistent transformation and change &nbsp;&nbsp;</li></ul><ul><li>Curiosity and high learning agility&nbsp;</li></ul><ul><li>People leadership, coaching and development </li></ul>What you will bring to the team:Strategic &amp; Transformational Leadership<ul><li>Proven leadership of large-scale transformations—upgrading legacy environments, re-architecting service models, and embedding automation and innovation across IT operations.</li></ul><ul><li>Big-picture thinker with an eye on macro trends, future disruptions, and shifting employee expectations</li></ul><ul><li>Acts as a catalyst for innovation—stimulating new ways of working, leveraging technology to improve experience and outcomes.</li></ul><ul><li>Challenges the status quo constructively; curious, forward-thinking, and grounded in delivering real business value</li></ul><ul><li>Passion and Industry Fit: Strong enthusiasm for infrastructure, tech and digital employee experience with a keen interest in contributing to the luxury retail sector, demonstrating an understanding of its unique challenges and opportunities</li></ul><ul><li>Possess an innovative mindset and able to go beyond the boundaries in looking for new ways of doing things</li></ul>Operational Excellence &amp; Technical Acumen<ul><li>Complex Problem Solving and Systems Thinking: Leverages deep technical acumen and a systems-oriented mindset to resolve multifaceted infrastructure and service challenges, while continuously optimizing digital employee experience at scale</li></ul><ul><li>Proven experience in Infrastructure and Operations with working knowledge on Enterprise Architecture and Information Security</li></ul><ul><li>Rooted in the VUCA methodology (i.e., Volatility, Uncertainty, Complexity,&amp; Ambiguity).</li></ul><ul><li>Solutions mindset; exceptional problem-solving skills and being able to connect the dots within a complex work environment</li></ul><ul><li>Proven track record in managing external vendors and establishing a strong partnership and relationship with them.</li></ul><ul><li>Strong enthusiasm for infrastructure, tech and digital employee experience, with deep experience in IT operations.</li></ul>People Leadership &amp; Organizational Development<ul><li>A builder of high-performing, cross-functional teams</li></ul><ul><li>Excellent at developing people and building a future talent pipeline</li></ul><ul><li>Strong people development skills and able to build the future talent pipeline.</li></ul><ul><li>Leads with integrity and humility. Holds high standards, encourages risk-taking, and learns visibly from experience</li></ul><ul><li>Culturally savvy with good conflict management skills to interact with people of different cultural backgrounds and beliefs</li></ul><ul><li>Embodies cultural fluency—comfortable across geographies, able to lead through nuance and respectful challenges</li></ul>Executive Engagement &amp; Stakeholder Management<ul><li>Executive Communication and Enterprise Collaboration: Excels at building trust and alignment across diverse stakeholders—including IT, HR, Finance, and Business Units—translating complex technical initiatives into clear business value at the executive level</li></ul><ul><li>Exceptional presentation skills with the ability to articulate complex tech concepts to senior leadership and business stakeholders, driving informed decision-making</li></ul><ul><li>Skilled at stakeholder management across regions and cultures</li></ul>​Position Logistics:<ul><li>The position is based in New York City, hybrid (3) days on-site at the CHANEL Manhattan Office.Some work requiredonsite in Piscataway, New Jersey.</li></ul><ul><li>Minimum of 20 years of experience in hands-on IT, Tech Service Delivery, workplace platforms and Infrastructure support, with a proven track record of leadership and innovation.&nbsp;Knowledge of Enterprise Architecture and Cyber Security desired.</li></ul><ul><li>Premium or Luxury Retail Experience preferred</li></ul><ul><li>Bachelor's Degree, or higher, in information technology, computer science, information systems, business or similar required&nbsp;</li></ul><ul><li>Travel may be required</li></ul>​*Chanel, Inc. reserves the right to edit, change, or make exceptions to designations where circumstances where deemed appropriate.Compensation:<ul><li>The anticipated base salary range for this position is $248,600-$300,000. &nbsp;Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.&nbsp;</li></ul>​Benefits and Perks:<ul><li>Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund&nbsp;&nbsp;</li></ul><ul><li>Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)&nbsp;</li></ul><ul><li>Generous paid time off policies to include vacation, holiday, sick and volunteer days&nbsp;&nbsp;</li></ul><ul><li>401K and other incentives&nbsp;&nbsp;</li></ul><ul><li>Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care &amp; Dependent Care), Health Savings Account and Employee Assistance Program&nbsp;</li></ul><ul><li>Life insurance, Accidental Death &amp; Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident &amp; Medical, and Commuter Transit &amp; Parking&nbsp;</li></ul>​Additional Information:Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:&nbsp;Diversity and Inclusion:<ul><li>At CHANEL, we are intentional in promoting Diversity &amp; Inclusion. We foster respect, empathy and dignity for all.&nbsp; We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.&nbsp;&nbsp;</li></ul><ul><li>We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.&nbsp;</li></ul>​Chanel Community:<ul><li>CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.&nbsp;</li></ul><ul><li>Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.&nbsp;</li></ul>​​Sustainability:<ul><li>CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.&nbsp;</li></ul><ul><li>Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.&nbsp;</li></ul>​Arts and Culture:<ul><li>We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.&nbsp; US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.&nbsp;</li></ul>​Fondation Chanel:&nbsp;&nbsp;<ul><li>Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    &nbsp;</li></ul><ul><li>For more information, please navigate to the Fondation Chanel website here</li></ul>Career and Leadership Development:&nbsp;<ul><li>We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.&nbsp;</li></ul>​*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

Chanel

Head of Technology Infrastructure & Digital Employee Expereince (DEX)

<h3>The Role</h3> This individual will be responsible for the planning, design, and execution of test scenarios, implementing automation strategy (when applicable), and contributing to the test effort as a member of an agile team across various development projects. The Expertise and Skills You Bring (The order of these bullets does not matter) <ul> <li>Bachelor’s degree in a technical discipline, or equivalent experience is required </li><li>Minimum of 5+ years of Software Quality Assurance experience </li><li>Proficiency or proven ability to learn professional software development skills and practices Examples include: Coding standards, code reviews, source control, build processes, design patterns, Object- Oriented Design and Development, Software design principles. </li><li>Experience with test automation tools e.g. Jest / Playwright </li><li>Web Services testing experience, preferably with Bruno or Postman </li><li>BDD experience or familiarity – Gherkin experience is a plus </li><li>Experience with Authorization e.g. RBAC and ABAC, is a plus </li><li>Experience with Open Policy Agent (OPA) and Rego, is a plus </li><li>Experience with agile methodology and tool sets (JIRA) </li><li>Ability to work effectively on a multi-regional team </li><li>Strong technical skills such as SQL, XML, HTML, JavaScript, Java, AWS </li><li>Ability to read and enhance scripts and code </li><li>Solid understanding of the software development process including planning, analysis, design, coding, system and user testing, and problem resolution </li><li>Have the ability to contribute to the Test Pyramid definition for our product </li><li>Participate in understanding and refinement of User Stories, QA related tasks and test cases, and functional automation </li><li>Participate in product demos at iteration reviews </li><li>Log defects/issues and work with team members to ensure resolution </li><li>Participate in defect triage </li><li>Participate in production release deployment verification on a regular cadence </li></ul> <h3>The Team</h3> As part of the Advanced Process Solutions division within Fidelity Investments, you will join a Scrum team of 8-10 highly motivated individuals tasked with re-imagining and delivering the next generation of authorization for Fidelity’s internal tools. <h3>Dynamic Working – Post Pandemic </h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. <h3>Company Overview:</h3> <h3>At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.</h3> <h3>Fidelity will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.</h3> <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://www.fidelitytalentsource.com/ShowJob/Id/1108133/Agile-Scrum-Master/FidelityCareers.com" target="_blank">FidelityCareers.com</a>. <h3>Fidelity Investments and Fidelity TalentSource are equal opportunity employers</h3>

Software Engineer in Test

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Scrum Master to work in Westlake, TX! As a Scrum Master you blend deep scrum expertise with a passion for mentoring and coaching, and constant improvement. As part of a highly collaborative squad you will advise, mentor, coach and train on performance against agile values, practices and processes to accelerate squad value delivery. In partnership with the squad leader you will maintain a backlog, help to remove impediments and facilitate agile ceremonies such as the daily stand up, sprint planning, backlog refinement and retrospectives. You will have responsibility for release management coordination and participate in scaling ceremonies and activities as you manage interdependencies across squads and tribes. You will examine and drive team performance through metrics and find opportunities for the squad to fully realize the benefits of working in an agile structure. <h3>The Team</h3> You will support one to two cross-functional squads within Enterprise Technology engaging the squad leader, other scrum masters, and squad members aligned to the squad(s). You will reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture. <h3>The Expertise You Have</h3> <ul> <li>Bachelor’s degree or undergraduate degree preferred </li><li>Certified Scrum Master (CSM) required </li><li>Jira experience </li><li>Three to five year’s experience as a Scrum Master. </li><li>Understanding and experience working with Scrum and Kanban teams. </li></ul> <h3>The Skills You Bring</h3> <ul> <li>You possess excellent communication and interpersonal skills and can rapidly build trust and positively influence others at all levels of the organization </li><li>Proven change agent capable of coaching agile practices to teams and individuals from across different functions, experiences, and geographies as they work through new and unfamiliar situations </li><li>You are an effective facilitator and can brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value delivery </li><li>An intellectual curiosity and passion for learning new skills and modeling a culture of continuous learning, mentoring and coaching </li><li>JIRA align experience preferred </li></ul> <h3>The Value You Deliver </h3> <ul> <li>Working collaboratively with squad and chapter leaders to enable delivery of the squad's mission through well-executed sprints </li><li>Accelerating overall squad performance, efficiency and value delivered and find opportunities to improve agile maturity and metrics, and providing coaching, training, and resources </li><li>Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the squad members and transparency to other partners </li><li>Managing, coordinating logistics for and participating in agile ceremonies (e.g., backlog prioritization, sprint planning, daily stand-ups, retrospectives and as appropriate, scrum of scrum masters) </li><li>Supporting adoption, and consistent use of enabling tools (e.g., Jira, Mural, MS Teams) </li></ul> <h3>Dynamic Working </h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Scrum Master

<h3>Full Stack Engineer</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Full Stack Engineer to work in Salt Lake City, Utah! <h3>The Role</h3> As a full stack engineer with the Brokerage and Digital Experience Engineering (BDXE) chapter area, you will be part of a diverse and collaborative team, laser-focused on delivering outstanding solutions. You will work across a wide range of technologies, bringing deep technical experience across Angular, NodeJS, micro-services, and cloud. <h3>The Value You Deliver</h3> As a Full-Stack engineer in BDXE, you will be responsible for: <ul> <li>Working on the account opening experience product, as part of an agile SCRUM team</li> <li>Developing, maintaining, and testing solutions across the Angular-Node-API-AWS tech stack</li> <li>Performing code reviews, unit testing, and integration testing</li> <li>Identifying and resolving issues within the production and non-production environments</li> <li>Strong communicating with peers and partners across BDXE chapter area and the wider company</li> <li>Documenting &amp; sharing technical solutions and diagrams</li> <li>Implementing solutions that align with the wider Fidelity technology strategy</li> </ul> <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelor's / Master’s degree or equivalent in Computer Science or Engineering.</li> <li>Designing, developing, and maintaining Node JS, and/or Process Automation based applications in a fast-paced Scrum environment.</li> <li>Design and Development of front-end solutions using Angular, JavaScript, Typescript, CSS, HTML &amp; Browser Developer tools.</li> <li>Designing and implementing continuous JS environments using Webpack, Grunt, Gulp, etc.</li> <li>Effectively employ DevOps, Automated Testing and Continuous Delivery using technology such as Groovy, Jenkins, Concourse.</li> <li>Exposure to native mobile development on iOS and/or Android.</li> <li>Strong understanding of Computer Science fundamentals (Data Structures, Algorithms).</li> <li>Knowledge of HTTP based interactions, REST, Networking and how the internet works.</li> <li>Strong Version Control, Branching strategies and Git skills.</li> <li>Hands on experience working with package management using Node.js, NPM, Express.</li> <li>Proven expertise and mindset of employing Automation for Development, Testing &amp; Deployment.</li> <li>Appetite for learning new skills and constant learning.</li> </ul> <h3>The Team</h3> The BDXE team builds and maintains digital solutions that enable retail customers to do transactions like account opening, money transfer, trading etc. Our Product Area is Core Experience (CoreX) which is comprised of 4 squads based in North Carolina and Salt Lake City. The CoreX portfolio consists of products like retail Account Opening, Account Management, Bank Linking, Money Transfer and Transfer of Assets. Our primary tech-stack is Angular, Node.js, REST/Graph APIs, and AWS. <h3>Dynamic Working </h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Full Stack Engineer

Senior Cloud Engineer (Security Platform - Certificate Management) As a Security Engineer, you will help develop the next generation Security Platform providing critical data security to Fidelity’s vast business applications. You will design and implement solutions to improve automation, monitoring, and instrumentation for the management and security of Public Key Infrastructure (PKI) at Fidelity. This role will offer a great opportunity to participate in a team at the center of encryption by creating and developing of PKI. You will work with multiple teams, leading technology, and be part of an exciting team of Platform Security experts involved in ground breaking Cybersecurity work and crypto agility. <h3>What you will do</h3> <ul> <li>Deliver on next-gen Certificate Management / Public Key Infrastructure (PKI) systems. </li><li>Drive automation and build CI / CD pipelines. </li><li>Implement monitoring and observability to support application telemetry and metrics. </li><li>Partner with other developers to manage code repositories, code security, and lifecycle. </li><li>Develop with security in mind. </li><li>Provide hands-on operational support to the Certificate Management team as needed. </li><li>Participate in researching new and pioneering technology. </li></ul> <h3>The Expertise and Skills You Bring</h3> <ul> <li>A passion for automation, CI/CD, and DevOps. </li><li>Experience developing in Python and Go. </li><li>Experience with AWS, Azure, or other public cloud provider. </li><li>Experience with API Management. </li><li>Experience working in an Agile team and with Agile process. </li><li>Knowledge of Micro-services design and implementation. </li><li>Knowledge of Kubernetes and Containerization. </li><li>Knowledge of Cybersecurity a plus. </li><li>Strong understanding of release management including CI/CD pipeline creation and automation (git/Jenkins/Python/CloudFormation/Terraform). </li><li>Experience with Public Key Infrastructure (PKI) preferred. </li><li>Experience with key management and cryptography preferred. </li><li>Available to join an on-call production support rotation as needed. </li><li>6+ years of experience in a distributed IT Engineering and/or support function. </li></ul> <h3>The Team</h3> The Certificate Management team, part of Fidelity’s Security Platform, provides encryption and Data Security services supporting Fidelity Investments applications. A core team within Fidelity Architecture and Engineering, the team provides the security to ensure that critical business systems have the encryption and PKI resources they need for complete data security. We are a team of Cybersecurity Engineers passionate about security and engineering, working with the latest technology and security systems, and building crypto agile systems. <h3>Company Overview </h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a>

Senior Cloud Engineer

<h3>Job Description:</h3>Job Title – Director, Systems Services and SupportThe Purpose of This RoleWe are seeking a dynamic and experienced hands-on people manager to lead the Major Incident Management (MIM) team of Fidelity Service Center within Enterprise Infrastructure &amp; Operations. This role requires strong leadership, operational excellence, and a deep understanding of major incident management processes. You will be responsible for managing a team that handles high-impact incidents, ensuring rapid resolution, minimizing business disruption, and driving continuous improvement. By embodying Fidelity’s values and agile leadership principles, you will help cultivate a culture of accountability, collaboration, and operational resilience. The Value You Deliver<ul><li>Lead, mentor, and develop a high-performing Major Incident Management team bringing your experience in a fast-pace and high-impact environment.</li><li>Assisting team in active calls to ensure timely and effective resolution of major incidents, coordinating across technical and business teams.</li><li>Establish and enforce MIM processes, escalation protocols, and communication standards.</li><li>Provide leadership during high-severity incidents, acting as the primary point of contact for stakeholders.</li><li>Ensure all managed incidents and driving to mitigation and root cause analysis and post-incident reviews to identify improvement opportunities.</li><li>Collaborate on unusually complex cross-functional and/or cross-organizational problems and provides solutions that are creative and strategic </li><li>Awareness and monitoring of managed incident trends and metrics to proactively address systemic issues.</li><li>Represent the MIM function in leadership forums, providing updates on incident trends, risks, and strategic initiatives.</li><li>Demonstrates an in-depth understanding of the business and has experience in a variety of life cycle methodologies</li><li>Applies technologies, methods and concepts to maximize functional/operational capabilities while optimizing the use of resources by proposing and analyzing decisions and seeking and applying optimum mix of technology versus resources to meet business goals. </li><li>Adapts leadership style and management to situation at hand while thriving in an unstructured, ambiguous situation and comfortably handles risk and uncertainty.</li></ul> Metrics and MeasurementSuccess in this role will be measured through a combination of operational performance indicators, team effectiveness, and strategic impact. Key metrics include:<ul><li>Mean Time to Acknowledge (MTTA) and Mean Time to Restore (MTTR) for major incidents.</li><li>Volume and trend analysis of major incidents handled monthly/quarterly.</li><li>Root Cause Analysis (RCA) completion rate and quality of post-incident reviews.</li><li>Adherence to SLAs and OLAs, including escalation timelines and resolution targets.</li><li>Reduction in repeat incidents through proactive problem management.</li><li>Team performance metrics, including on-call effectiveness, training completion, and engagement scores.</li><li>Process maturity and compliance with ITIL and internal governance standards.</li><li>Automation and tooling adoption for incident detection, response, and reporting.</li><li>Quality of incident resolution and documentation, ensuring high standards are consistently maintained and knowledge is effectively captured for future reference.</li></ul>The Skills that are Key to this role - Technical / BehavioralTechnical Skills:<ul><li>Deep understanding of ITIL-based Incident, Change, and problem management practices.</li><li>Deep technical knowledge with large scale enterprise infrastructure components (e.g. networks, servers, databases, cloud platforms, batch processing).</li><li>Experience with third party external vendors management (e.g. Microsoft, AWS, Salesforce)</li><li>Experience with ITSM platforms and communication tools (e.g.ServiceNow, Microsoft Teams)</li><li>Familiarity with SLDC and automated deployment pipeline</li><li>Ability to assess technical issues quickly and coordinate effective mitigation strategies.</li><li>Deep Technical knowledge of utilizing observability platforms and Event Management monitoring tools (e.g., Splunk and Datadog)</li><li>Understanding and managing adherence to OLAs and SLAs</li><li>Ability to understand highly complex and detailed technical architecture and platform diagrams</li><li>Experience in Business Continuity, High-Availability and Disaster Recovery</li><li>Leverages experience, technologies, methods, and concepts to maximize functional/ operational capabilities, for multiple complex projects.</li></ul>Behavioral Skills:<ul><li>People Leadership: Proven ability to lead, coach, and develop high-performing technical teams.</li><li>Strategic Thinking: Ability to align team objectives with broader business goals and anticipate future capacity needs.</li><li>Collaboration &amp; Influence: Strong interpersonal skills to work effectively with cross-functional teams and senior stakeholders.</li><li>Communication: Clear and confident communicator, capable of translating technical insights into business-relevant language.</li><li>Decision-Making: Sound judgment in prioritizing tasks, resolving conflicts, and managing team dynamics.</li><li>Adaptability: Comfortable navigating change and ambiguity in a fast-paced enterprise environment.</li><li>Accountability: Strong sense of ownership and commitment to delivering results through others.</li></ul>The Skills that are good to have for this role.<ul><li>Experience working on global delivery models.</li><li>Familiarity with automation, event management for incident detection and resolution.</li><li>Experience leading cross-functional IT operations or service management teams.</li><li>Change management and organizational agility.</li><li>Previous experience in a Financial Services Organization and US based organizations</li><li>Solid Communication skills, with ability to summarize and articulate impact with an emphasis on Executive Communication</li><li>Ability to train mentor, coach and team members - colleagues on Technology Solutions</li></ul>The Expertise We’re Looking For<ul><li>Bachelor’s degree in IT, Computer Science, or a related field.</li><li>15+ years of experience in IT operations or service management.</li><li>Proven leadership in managing, mentoring, and developing operational teams.</li><li>Strong communication skills with the ability to engage across all levels.</li><li>Solid understanding of enterprise infrastructure and incident management.</li><li>Quick learner with adaptability to evolving technologies and priorities.</li><li>Customer-focused, professional, and collaborative approach.</li><li>Analytical mindset with attention to detail and structured problem-solving.</li><li>Experience working in global, cross-time-zone environments is a plus.</li></ul>How Your Work Impacts the OrganizationFidelity Service Centre, which is part of the Fidelity EI&amp;O (Enterprise Infrastructure &amp; Operations) India plays a critical role in supporting global operations, including 24x7 incident response. The Major Incident Management team ensures that critical IT services remain available and resilient by managing and resolving high-severity incidents efficiently. This function is vital to maintaining business continuity, protecting customer trust, and supporting Fidelity’s operational excellence. Location: ChennaiShift timings: 6:00 AM to 3:00 PM <h3>Certifications:</h3><h3>Category:</h3>Information Technology

Director, Systems Services and Support

<h3>Job Description:</h3>Squad Lead - Workforce Strategy and AnalyticsThe RoleFidelity Corporate Technology Group (CTG) is looking for Director of technology management as a squad lead responsible for delivering cloud-based workforce planning analytics capabilities in the associate workforce and security management product area supporting HR functions. You will lead a team responsible for building next generation analytical solutions using the latest data platform tools, building standardized utilities, craftmanship of data, models, and governance to enable HR and Non-HR Insights delivering advanced analytics capabilities to support our HR business function. A data servant, evangelist to bring all the business unit’s analytical teams across Fidelity to enterprise standard consumption and delivery. In this role, you will be:<ul><li>A trusted HR Delivery Partner transforming business vision into actionable capabilities, maximizing value, ensuring adoption, resulting in enhanced employee engagement, experience and sustained growth</li><li>Defining and communicating the squad’s mission and roadmap, empowering the team to support partners and ensure alignment, leading to faster issue resolution and higher customer satisfaction</li><li>Collaborating with Architects, Chapter Leaders, and Scrum Masters to leverage collective strengths, ensuring effective delivery and fostering team growth, development and learning.</li><li>Making informed trade-offs to balance business value, technology goals, quality, delivery cost, MVP, and timelines, ensuring effective capability delivery</li><li>Aligning with business priorities and technology transformation goals to setup advanced analytics in the cloud, improving decision-making and operational efficiency</li></ul>The Expertise and Skills You Bring<ul><li>Education – BS or MS in technology related field (Engineering, Computer Science etc.) required</li><li>10+ years of experience in managing technology teams responsible for building distributed applications. 3+ years of experience in Cloud based data and SaaS solutions</li><li>5+ years of experience in managing enterprise scale technology solutions. Experience in corporate functions is preferred but not required.</li><li>3+ years of experience with advanced analytics tools and concepts including data mining, visualization, AI/ML modeling, Data science tools &amp; utilities</li><li>2+ years of experience enabling data science enablement tools and solutions like Neo4J, Sage maker, AI vendor products, platforms &amp; solutions</li><li>Work with multiple technology teams like COEs, Data Architecture, Cybersecurity, Risk, Compliance functions to ensure security of associate and workforce data</li><li>Proven experience leading delivery of enterprise technology solutions by leveraging Agile methodology. Experience in IT transformation or enterprise scale platform rollouts preferrable</li><li>Ability to formulate a product roadmap, establish and execute on multi-year plan, deliver tangible value to partner functions</li><li>Agile mind set and leadership principles, experience managing delivery in matrix organizations</li><li>Flexibility and experimentation, scan, try, scale accompanied by a fail fast attitude</li><li>Good interpersonal, negotiating, and influencing skills with a demonstrable ability to engage senior management and engage at all levels of the organization</li><li>You will provide strategic technology leadership to business partners as they evolve their business models</li><li>Technical background to navigate complex infrastructure and ambiguity</li></ul>The TeamAssociate Workforce and Security Technology (AWST) product area is responsible for managing all technology platforms and solutions for the HR &amp; Security business functions. AWST is an integral partner to these business functions delivering innovative, scalable, and industry leading technology solutions for key associate, workforce and security capabilities for the enterprise. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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