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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Team Manager role is to ensure we provide and deliver value for our partners, to propel market stability and growth for the business, and to empower and support the professional development of our teams. Team Managers coach and course-correct as necessary to ensure that each member of the Partner Success team is executing at a high level. Actionable consultancy and advisement to both internal stakeholders and our partners encourages engagement and adoption across markets.Team Managers maintain strong lines of communication and visibility with our in-market representation, and offer guidance on strategy in nurturing a proactive &amp; targeted engagement model and advocacy across our book of business.This helps sustain and propel the company mission of securing the best restaurants in our most strategic cities, and ensures that our Partner Success mission remains on track to raise the standard of hospitality through retention, voice of the customer, and value-add efforts.Team Managers balance their time between market strategy, their own professional development, and deepening their contributions to the business unit through knowledge share, cross-functional collaborations, and process evolution. Balancing the business needs will require excellent time management, a deep understanding of operations and business assessment, an analytical perspective, and exceptional communication skills.The Team Manager needs to engage with executive-level stakeholders and to be competent in producing actionable deliverables in a proactive manner, both internally and externally; managing down, across, and up.Team Managers drive the development of talent through ensuring individuals have clear goals with a defined path to attainment, and the provision of consistent and timely feedback. This will also include management of performance issues. These high levels of communication will allow the Team Manager to showcase their deep understanding of data analysis and to position themselves as a thought leader for our teams and our business unit. Team Managers are a reliable resource to their team and work closely with cross-functional stakeholders across the organization, particularly with the Revenue, Sales, Product, Data, Access, Enablement, and Marketing teams.Operational Expectations:<ul><li>Expanding competency on presenting at an executive level, both internally and externally</li><li>Coaching team performance vs. individual performance</li><li>Effectively advocating needs to key stakeholders</li></ul>Self-Assessment:<ul><li>Evaluating personal skills and abilities</li><li>Prioritizing and balancing ▪ ~30% of time on day-to-day responsibilities and projects ▪ ~60% on team development ▪ ~10% on partner, product, or market escalations</li></ul>Cross-functional collaboration:<ul><li>Executing upon cross-departmental campaigns, initiatives, or projects: Marketing, Sales, Product, Finance, Support, Enablement, and Leadership</li><li>Understanding and advocating for the Partner Journey within cross-functional teams and its relationship to various Partner Success activities Skill Development External Identify changes in customer expectations, values, desired outcomes, and market trends</li><li>Strategize on effective Success Plans with the Partner Success team using SMART framework</li><li>Coach and reinforce a Proactive &gt; Predictive account management model Internal</li><li>Competitive analysis and objection handling</li></ul><ul><li>Work with team members to enhance their targeted skillsets</li><li>Support Priority and Strategic city stability and growth</li><li>Ensure colleague ramp and development</li><li>Prepare and deliver team and departmental performance updates to a variety of internal audiences</li><li>Serve as the partner and market SME and the Voice of the Customer to the company Qualifications</li><li>1+ year as a Sr. PSM with minimum 9 months of executing at 90%+ against OKR goals; or 1+ year as a top performing Manager on cross-functional Resy team; or 2+ years operational hospitality or Partner Success management experience</li><li>Proven competency with presenting written and verbal communications, retention, and negotiations</li><li>Demonstrated excellence in thought leadership and as the voice of the customer</li><li>Exceptional organization, communication, and time-management are critical to this role</li><li>Proficiency with data analysis tools and assessments required (i.e. Looker, Tableau, Excel)</li><li>Expertise with Salesforce, MS Office Suite, iOS, Atlassian a huge plus</li></ul>Metrics of Success (Quarterly)<ul><li>Advocacy</li><li>Feature Pitch</li><li>Feature adoption</li><li>BRs</li><li>Passion Projects</li><li>Colleague Career Development Plan</li><li>Opportunities to explore (***min 3-mo commitment***)</li><li>Internal Education (Enablement, Skills Lab, Feature Pitch, etc.</li><li>External Education (Webinars, Video Trainings, Product Marketing, etc.</li><li>Product &amp; Bugs</li><li>Access &amp; Experiential</li><li>PR, Editorial, B2C &amp; B2B</li><li>Data &amp; Analytics</li><li>Sales (City Meetings, Pitch Evolution, Customer Journey Investigations, etc.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Resy Team Manager, Partner Success

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a brand built on going above and beyond to provide the best customer experience,&nbsp;having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.Team DescriptionThe newly created first line of defense Financial Crimes Risk &amp; Controls center of excellence will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.&nbsp;This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk &amp; Compliance organization.Job Responsibilities The Director, Financial Crime Risk &amp; Controls Transformation is responsible for driving workstreams that enhance the Enterprise’s ability to prevent, detect, and respond to financial crime (often through processes, technology, and governance improvements).Key responsibilities include:<ul><li>Support the creation and management of a multi-year roadmap across multiple workstreams to drive Financial Crimes transformation for individuals (e.g. Card members, supps, corporate card members etc.) with initial focus on USCS and US-GCS.</li><li>Partner closely with GFCC, 1st&nbsp;Line Business Unit Teams, and other 2LOD Global Risk and Compliance groups to implement financial crime risk management frameworks for Individuals across all lines of business and products.</li></ul><ul><li>Support the creation and maintenance of 1LOD financial crimes governance structures, control mapping, and facilitate the completion of relevant testing and training while partnering with business unit teams.</li><li>Support the execution of the Guardian plan for financial crimes risk with focus on Governance, Standard operationalization with focus on individuals.</li><li>Develop reporting to measure overall program health and proactive issue management; proactively drive recurring communications and executive materials creation to ensure transparency and collective understanding.</li></ul><ul><li>Partner with 1st line of defense product &amp; capabilities and data governance team to support building the future state financial tools and capabilities.</li><li>Ensure robust change management around managing compliance with financial crime regulations by reviewing and challenging controls across the organization and building external perspective.</li></ul>This role is critical for AXP to remain compliant with evolving regulations and emerging threats and internal GFCC policy and building best in class financial crime controls and frameworksKey Skills Required:<ul><li>Prior experience in transformation and program management with strong understanding of governance, target operating models, and control frameworks.</li><li>Experience in leading multi-year strategic programs that cut across multiple cross-functional/Business Unit teams to accelerate strategic alignment and drive business, customer, and regulatory outcomes.</li></ul><ul><li>Proven ability to analyze complex processes to find and drive innovative solutions.</li></ul><ul><li>Demonstrated ability to self-start, carve opportunities out of white space, define a strategic vision, and drive results with a high degree of independence.</li><li>Proven ability to think strategically and lead and oversee large-scale, cross functional strategic initiatives.</li><li>History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities, and manage others through change.</li></ul><ul><li>Excellent communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.</li><li>Ability to maintain a positive attitude in the face of challenges.</li><li>8+ years of relevant work experience</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Financial Crimes Risk & Controls Transformation & Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact?Credit &amp; Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service.Credit &amp; Fraud Risk is looking for a Director, Compliance to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies.Key Responsibilities:<ul><li>Provide business specific compliance expertise, particularly in relation to identifying where compliance and regulatory risk is present in BU process and controls.</li><li>Implement policy and regulatory requirements, oversee execution of impact assessments and required changes, and oversee execution of initiatives to strengthen the BU’s compliance risk framework.&nbsp;</li><li>Oversee compliance metrics tracking and reporting for the BU. &nbsp;Own, draft and update BU compliance procedures and communications for compliance related BU issues.</li><li>Support the mapping of compliance and regulatory risk to RCSA controls.</li><li>Partner with key compliance and business partners across the Enterprise such as the General Counsel's Organization, Audit, and 2LOD Global Compliance and Ethics.</li><li>Provide view of compliance risk across BU, ensures consistent and effective implementation of risk management practices, and challenge controls and risk mitigation strategies.</li><li>Serve as an escalation point for all Risk and Control issues across compliance risk and complaints for Credit &amp; Fraud Risk.</li><li>Monitor emerging risk, trends and regulatory changes related to compliance risk, and recommend uplift to tools, processes, and methodologies to improve controls and manage risk proactively.</li><li>Share Compliance Risk topical knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes.&nbsp;</li><li>Review customer-facing materials related to credit and fraud decisioning.</li></ul>Minimum Qualifications:&nbsp;<ul><li>Deep regulatory knowledge of the financial regulations applicable to the business. Including but not limited to Equal Credit Opportunity Act (Reg B), Fair Credit Reporting, Identity Theft Rules, Suspicious Activity Reports, and Prohibition of Unfair, Deceptive, or Abusive Acts in the Collection of Consumer Debts.</li><li>6+ Years experience in risk management with deep understanding of compliance risk. Understanding of critical operational risk management lifecycle activities.</li><li>Experience working with enterprise-wide systems, emerging technologies, and data analytics to enhance compliance risk detection and prevention capabilities.</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.</li><li>Proven ability to think strategically and lead and oversee large-scale, cross functional strategic initiatives.</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.</li><li>Experience within financial services industry.</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li><li>Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds.</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>Experience in compliance at the following:&nbsp;</li><li>Providing identification of compliance risks throughout business processes and systems.</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.</li><li>Enhancing risk assessments and associated methodologies.</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing.</li><li>Leading independent control monitoring, including identification of control improvements.</li><li>Ensuring activities are in alignment with standards set by specialist risk-stripe teams.</li><li>Advising on decentralized risk types into broader operational risk policies and programs.</li><li>Proactive and adaptable in responding to shifting priorities and emerging risks. </li></ul>GuardianSalary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, CFR Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As a Director of Data Management, you will lead the team responsible for the day-to-day compliance with the policy within their domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, evaluating Data Quality Controls, and confirming Data Issues are remediated. You have the opportunity to partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, monitoring and managing data quality, resolving data/platform issues, driving consistency, usability, and governance of specific product data across the organization.YourPrimary Responsibilities may include:<ul><li>Data Analytics and Strategy</li><li>Overall leadership, oversight and monitoring of databases and execution of processes to bring data under governance (e.g., system of record vs authorized data source definitions, purge policies, data mapping, identifying data management roles, documenting data and classifying systems etc.)</li><li>Partner with AXP Chief Data Office to customize the Enterprise Data Governance, Management and Sharing program to the needs of the Business</li><li>Define frameworks, operating model and organizational change considerations for data governance and management in support of new and existing data capabilities</li><li>Collaborate with data owners and users to modify or implement new repeatable and reliable businesses processes in order to implement truly effective data management</li><li>Harmonize key policies and guidelines (e.g. Data Quality, Data Definition, Data Creation. Data Sharing, Data Usage policies) with the processes necessary to carry out those policies, in collaboration with multi-functional partners</li><li>Partner with legal, compliance and operational excellence to account for and uphold diverse privacy and compliance requirements across geographies. Ensure appropriate protections for data integrity, privacy, and regulatory compliance, including assurances for the validity of different potential analyses</li><li>Own end to end execution of key reporting and control processes related to data</li><li>Develop and produce key metrics scorecards and program status communications for the full suite of teams within the Data Office</li><li>Provide expert PMO for Data Office initiative intake and prioritization</li></ul>Some Qualificationsmay include:<ul><li>8+ years of direct work experience in large scale/enterprise data projects, with at least 4 years of direct experience relating to creation and execution of formal data governance and/or data management programs</li><li>Consistent record of understanding business challenges and strategies and connecting those to data and capabilities</li><li>Strong working knowledge of current and upcoming data governance, data management and data product techniques and trends, with a point of view on evolving concepts and standard methodologies</li><li>Senior level program management experience, with partners across a diverse, global set of business units</li><li>Demonstrable experience of driving meaningful improvements in business value through data management and strategy</li><li>Ability to work with white space to design and complete solutions to solve sophisticated challenges.</li><li>High-caliber communication skills, both in terms of preparing and delivering a strategic vision and updates to large groups and senior leader</li><li>Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders</li><li>Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity</li><li>Eagerness to test, learn, fail and improve is crucial</li><li>Must have a positive, collaborative leadership style with colleague and customer first attitude</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director Data Management - Enterprise Platforms

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Digital Experiences (EDX) team brings together important global and enterprise-level digital assets including the Amex Mobile App and Web experiences (MYCA, Home Page, Navigation, Loyalty &amp; Benefits). With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.Within EDX, our Emerging Digital Financial Experiences team manages consumer facing experiences for many of company’s growing products. We have experience responsibility for the Consumer and Business digital banking experiences, Send &amp; Split, and Amex Personal Loans amongst others. &nbsp;The Director, &nbsp;Digital Product Owner, will be responsible for leading digital product development of features related to our remit across app and web. The role will also involve direct people leadership, with responsibility for a team of four.&nbsp;They will work in partnership with many partner teams within the Enterprise Digital Center of Excellence org and global lines of businesses. The role will involve a deep partnership with engineering, design, and analytics functions – leveraging systems thinking to create world class digital experiences and scalable frameworks. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital assets for enterprise growth.The successful candidate will be responsible for:<ul><li>The Director will assume Product responsibility in New York leading the development and strategy for key features and functionality in the app.</li><li>Partner with Strategic Delivery functions on definition of the roadmap &amp; resource management</li><li>Partner closely with Technologies to continue acceleration of mobile feature delivery</li><li>Develop deep partnerships across the organization</li><li>Innovative mindset – understanding technical nuances of the channel and core platforms</li><li>Drive ‘Product Ownership’ mindset across the team, owning not only technical delivery but also on-going support and product iterations</li></ul>Beyond day-to-day responsibilities, the successful candidate will also be responsible for:<ul><li>Leading a technical and high-performing product team, co-located with AET engineers in New York, London and Phoenix</li><li>Attract top talent to join our growing organization.</li><li>Define and execute a global strategy for capabilities central to the wider mobile experience</li><li>Influencing leadership and cross-functional groups on mobile and technical integration of features</li><li>Translate organizational priorities into ‘execution-able’ features</li></ul>Qualifications:<ul><li>Experience in mobile app product strategy/development</li><li>Proven track record of delivering digital capabilities or products that have grown to a large active user base</li><li>Highly collaborative and influential leader</li><li>Experience leading a high-performing product team</li><li>Proven success in driving digital product strategy and digital product design</li><li>Excellent communication skills and experience working effectively with peers</li><li>High performer with proven experience delivering technically complex projects</li><li>Strong thought leadership in the digital (particularly mobile) space</li><li>Ability to interpret consumer insights and trends into actual features and functionality</li><li>A passion for all things digital, inside and outside of work</li><li>Bachelor’s Degree in technical or design field</li><li>This role may be subject to additional background verification checks.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.General Counsel’s Organization:Where great legal minds influence global business strategy.As a member of the Global Technology, Cybersecurity, Procurement and Real Estate Group of the General Counsel’s Organization, the Director and Counsel will provide legal support to technology, business and legal colleagues related to structuring, negotiating and drafting a variety of software-as-a-service, software licensing, IT services, outsourcing, and hardware procurement agreements.Role &amp; Responsibilities:<ul><li>Collaborate with business clients across the enterprise on a variety of technology-related projects and initiatives.</li><li>Provide legal support to American Express Enterprise Technology Services and other business units procuring technology&nbsp; solutions</li><li>Structure, negotiate and draft a variety of software-as-a-service, software licensing, hardware procurement, and IT services agreements</li><li>Update and maintain IT agreement templates and draft associated toolkits</li><li>Provide policy and general advice to the company on technology-related matters</li></ul>Minimum Qualifications:<ul><li>J.D. with admission to practice law in the United States; admission to the New York Bar in good standing or eligibility to do so</li><li>6+ years of work experience involving technology transactions in a law firm and/or in-house corporate legal environment, ideally in a “technology transactions,” “IP transactions” or equivalent practice group</li><li>Experience drafting and negotiating a variety of software-as-a-service, software license, outsourcing, and IT service agreements</li><li>Experience negotiating with large Tech service providers such as Microsoft, AWS, GCP, and Salesforce preferred</li></ul>Preferred qualifications:<ul><li>Strong analytical and problem-solving skills</li><li>Excellent drafting and negotiation skills</li><li>Ability to communicate complex issues clearly and persuasively</li><li>Demonstrated experience in gaining credibility, managing expectations, and developing strong working relationships with legal colleagues and clients</li><li>Experience working with technology or financial services companies</li><li>Independent, capable of handling multiple assignments simultaneously</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director and Counsel – Technology Transactions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel &amp; Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.Commercial strategy is a new and growing area of Travel &amp; Lifestyle services that advises on revenue improvement and customer value optimization for Amex Travel with data-backed insights. The team is kicking off new initiatives to improve TLS tooling, decision-making, and commercial performance and is also providing analytical and project management support to existing business processes and decisions.The decisions made in this role will have a direct impact on the TLS P&amp;L, which is an increasingly important part of Amex overall strategy.&nbsp;Key responsibilities include:<ul><li>Building foundational processesto manage business effectively</li><li>Support and ownership of data models</li><li>Support and ownership of dashboarding, KPIs, and reporting</li><li>Communication of takeaways to senior audiences (VP+)</li></ul>Minimum Qualifications:<ul><li>Strong Microsoft Excel skills</li><li>Self-starter who is comfortable with white space</li><li>At least 1-3 years of experience in a data analytics, business operations, or commercial strategy&nbsp;</li><li>Problem solving mindset</li><li>Strong communication skills</li></ul>Preferred Qualifications:<ul><li>SQL, Python, or R skills</li><li>Experience in travel is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Travel Revenue Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, do preventive work to avoid future overdues with accounts that have a high exposure.<ul><li>Monitor key Liquidity, market and External Fraud risk portfolio metrics and ensure that the analytics yields impactful actionable insights and provides early reads on emerging trends</li><li>Create and Manage Risk MIS, dashboards, execute report and regulatory reporting.</li><li>Responsible for ideating and developing Self-Serve MIS and monitoring capabilities using PowerBI and Tableau</li><li>Create Early Warning Indicators leveraging Macro-trends, alternate data, customer insights</li><li>Identifying different risks, delivering and calling out key findings, and advising on recommended solutions to mitigate these risks.</li></ul>Minimum Qualifications<ul><li>Strong analytical skills and a rigorous, data-driven approach to problem-solving</li><li>Prior data analytics experience of 1-2 years is preferred.</li><li>Intellectual curiosity, learning agility, and keen attention to detail</li><li>Proven ability to collaborate effectively and drive large-scale cross-functional initiatives</li><li>Effective communication skills – clear, structured, and articulate</li><li>High energy, a can-do attitude, and a demonstrated team-first mentality</li><li>Strategic thought leadership with a focus on process innovation</li><li>An advanced degree in statistics, econometrics, data science, mathematics, engineering, or a related quantitative field of study</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Risk Management &amp; Risk Oversight (ERM&amp;RO) organization within Global Risk and Compliance (a Second Line of Defense function) is responsible for identifying and managing risk across all business units, functions, processes, and geographies at American Express.The ERM Framework, Governance and Reporting team within ERM&amp;RO provides an independent view of risks faced by American Express and is responsible for aggregating the risk profile for the Company. The team is focused on key risk management activities, including but not limited to, risk identification and assessment, risk appetite, effective challenge, and committee governance and reporting.These responsibilities span the AXP Bank Holding Company as well as the subsidiary US Bank (American Express National Bank).How will you make an impact in this role?The Manager of Risk Identification &amp; Assessment is responsible for the identification and assessment of risks facing the Company. Specific responsibilities for the Manager of Risk Identification &amp; Assessment include:<ul><li>Assist with the design, implementation and ongoing maintenance of the Risk Identification and Assessment Policy and the Concentration Risk Policy</li><li>Coordinate periodic and ad hoc refreshes of the Company’s material, top and emerging risks inventories, and annual refreshes of the Company’s risk taxonomy</li><li>Support effective reporting of the Company’s aggregate risk profile to senior risk governance fora</li><li>Support Treasury to ensure that the Company’s material risks are appropriately incorporated into CCAR Scenario Design</li><li>Identify, assess, monitor and report the Company’s concentration risk exposures at the Enterprise level, and support oversight of the implementation of related risk controls as appropriate</li><li>Provide effective challenge to Second- and First-Line ongoing implementation of the Risk Identification and Assessment Policy and the Concentration Risk Policy</li></ul>Minimum Qualifications<ul><li>Minimum 3-5 years of experience in enterprise risk management, or similar risk management discipline, within the financial services industry</li><li>Bachelor's degree in finance, economics, business administration, or related field</li><li>Strong understanding of financial markets, products, and regulatory requirements impacting risk management</li><li>Excellent communication, collaboration and writing skills</li><li>Fluency in PowerPoint and Excel</li><li>Strong attention to detail</li></ul>Preferred Qualification<ul><li>Professional certifications such as FRM, PRM, or CRM are highly desirable</li></ul>Guardian&nbsp;Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Risk Manager - Risk ID & Assessment

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Technical Risk Management (TRM) team, within the Global Risk and Compliance organization and led by the Chief Risk Officer, manage operational risks associated with Information &amp; Cyber Security Risk, Business&nbsp;&nbsp; Disruption, Technology&nbsp;&nbsp; Risk, Data&nbsp;&nbsp; Risk, &amp; AI&nbsp;&nbsp; Risk Management. The team also ensures that risk management activities are conducted in a manner compliant with regulatory requirements and expectations. The team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees. This individual contributor role is part of the second line technology risk management team within the GRC group, headed by the Chief Risk Officer (CRO) of the company. This is a unique opportunity to work with a team of diverse and talented professionals who are responsible for building the technology risk management program and providing independent risk oversight to the technology, cyber security and data risks.Reporting to the Director for Technology Risk oversight, this position is responsible for independently assessing, reporting, and aggregating data risks (including data security, data architecture and data storage).&nbsp; The risks identified by this team are reported to the Senior Management, Risk Management Committees, Board of Directors, and Regulators. This position will be responsible for effectively collaborating with key stakeholders across lines of business and lines of defense to ensure data risks are managed effectively and efficiently in accordance with the company policies and applicable regulatory requirements. Essential Job Functions:<ul><li>Drive cross-functional collaboration with internal stakeholders responsible for data risk management to ensure proactive identification, measurement, management, monitoring, and reporting of data security risks.</li><li>Provide effective oversight and credible challenge to the 1st line’s implementation of data-related controls within the Risk and Control Self-Assessment (RCSA) and review the design and operating effectiveness of controls linked to data security, availability, and architecture.&nbsp;</li><li>Contribute to enterprise-wide initiatives focused on enhancing the data risk management framework, information security policies, &amp; security standards. Support development of key risk indicators and key performance indicators that delivers meaningful insights into data security risks and control performance trends.</li><li>Perform data-driven reviews focused on data risk (including data security, data architecture and data storage) and prepare risk review reports for senior stakeholders and governance bodies.</li><li>Stay abreast of applicable regulations, guidelines, and industry standards, and drive continuous enhancement of oversight practices to ensure alignment with evolving regulatory expectations and leading practices.&nbsp;</li><li>Conduct exploratory data analysis on large sets of structure data using industry standard tools (Ex: SQL, Python, Power BI, and Excel data models) to develop meaningful insights on cybersecurity and technology related data.</li><li>Learn technology, cyber security, and business continuity management processes at American Express, demonstrating strong levels of curiosity and willingness, in order to present an effective credible challenge.</li><li>Support the design of independent technology risk oversight program which defines the engagement and integration with various risk management programs, including Risk and Control Self Assessments, operational risk event management, operational risk issue management.</li><li>Help embed a strong risk-aware culture, encouraging proactive risk management behaviors within the organization.</li></ul>Minimum Qualifications:<ul><li>Minimum five years of experience in data security &amp; risk management within the banking/financial services industry including policy &amp; procedure development, risk appetite, risk control self-assessment and testing, operational event &amp; issue management.</li><li>Proven ability to identify &amp; assess risks, analyze issues and derive meaningful insights about risk trends by conducting interviews and analyzing large volumes of data.</li><li>Strong verbal and written communication skills with an ability to&nbsp;explain complex problems and ideas clearly and succinctly to senior&nbsp;management.</li><li>Ability to work in a highly collaborative environment, excellent&nbsp;relationship building skills and ability to influence partners with a firm strategic view.</li><li>Excellent analytical skills with high attention to detail and accuracy.</li><li>Excellent critical thinking and problem-solving skills.</li><li>Required self-starter who can work with minimal supervision.</li><li>Willingness to challenge traditional thinking by actively engaging in constructive dialogue.</li></ul>Preferred Qualifications:<ul><li>Educational background: Bachelor’s in computer science or information systems.</li><li>Working knowledge of one or more of the data mining tools and technologies (SQL, Python, Power BI, Excel data models, pivot tables &amp; DAX queries, R)</li><li>Experience in risk management frameworks and standards across cyber security, data risk, information technology, 3rd party, business continuity management.</li><li>Industry certifications (e.g., CISSP, CISM, CISA, CRISC, CompTIA Security+)</li><li>Understanding of risk assessment methodologies, frameworks, and industry standards (e.g., COSO, COBIT, ISO 27001, FAIR or NIST RMF).</li><li>Knowledge of relevant policies &amp; regulations (e.g., OCC Heightened Standards, FFIEC IT booklets).</li><li>Experience with Governance, Risk and Compliance tools (Ex: Archer).</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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