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Client Service Representative Quality Team Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Charitable Planning Associate to work in Westlake, TX. The primary goal of the Quality Specialist is to ensure the accuracy and completion of all transactions processed by the Fidelity Charitable Service Delivery team. This role will support Service Delivery in its mission to improve processes, measure capability, and drive performance. The Expertise We’re Looking For <ul> <li>Bachelor’s degree or equivalent experience in a related field </li><li>1-2 years of work experience, including demonstrated success working in a fast-paced environment </li><li>Financial Services experience preferred </li><li>Experience within the quality field </li><li>Understanding of analytical tools for process improvement; Six Sigma and Lean </li></ul> The Purpose of Your Role In this role, you will be part of the Service Delivery team and support the execution of Fidelity Charitable’s operations strategy. This position exists to mitigate risk, create efficiencies and provide quality analysis to our operations teams. The primary role is to identify errors in daily processing and analyze available data to prevent future errors from occurring. The Skills You Bring Your ability to be a self-starter with a high degree of ownership and accountability for results, and ability to take initiative, learn quickly and think independently will enable Service Delivery to reduce risk and enhance the customer experience. Your flexibility and adaptability will enable you to react constructively and with a positive demeanor to multiple and shifting priorities, unexpected events and seasonal demands. Your strong communication and interpersonal skills will drive collaboration with internal and external business partners to help create and implement solutions. Your attention to detail and inquisitive nature will be key in helping you problem solve. The Value You Deliver <ul> <li>Review transactions and work items to determine accuracy. Ability to code and concisely capture the details regarding the review to enable trending and further analysis. </li><li>Apply the appropriate business tools to identify and gather samples as outlined in Quality Management plan. </li><li>Perform testing of samples using the appropriate business rules to ensure completion and accuracy. </li><li>Collaborate with other quality specialists to ensure daily completion of audits per SLA requirements. </li><li>Proactively look for opportunities to improve Fidelity Charitable’s operational capabilities and performance; and stay abreast of internal and external operational developments and best-in-class capabilities. </li><li>Develop and maintain strong and effective relationships with internal and external business partners upon which Fidelity Charitable relies to complete its work. </li><li>Provide feedback as directed to assist with root cause identification. </li><li>Identify gaps in business partner organization’s policies and procedures based on assigned predefined audit points. </li><li>Share new insights or realized trends with analysts and peers. </li></ul> How Your Work Impacts the Organization The Fidelity Charitable Gift Fund (“Fidelity Charitable”) is a public charity that sponsors the largest national donor-advised fund program. Since 1991, Fidelity Charitable has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all of the charitable organization’s employees and supports all of its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising.

Fidelity TalentSource

Client Service Representative

The Role As a member of the Transfer of Assets Receives Team, you will be responsible for facilitating the movement of assets into Fidelity accounts by analyzing account details and resolving issues for complex transactions. Within this role, you will interact with many different groups in Fidelity and throughout the Financial Services industry. These accounts may include mutual fund and brokerage accounts, as well as retirement and non-retirement accounts for Retail, Correspondent, and Advisor Clients. Responsibilities include: <ul> <li>Delivering highly efficient transaction processing </li><li>Establishing relationships with numerous teams within Fidelity in order to service our clients while supporting divisional business needs and maintaining a “client first” mentality </li><li>Delivering superior results quickly and efficiently, utilizing effective time management skills </li><li>Driving innovation through curiosity and comprehensive understanding of business processes and challenges </li><li>Maintaining a daily workflow, while gaining industry knowledge and building a professional skill set </li></ul> The Expertise and Skills You Bring <ul> <li>College degree or 2 years of work-related experience </li><li>One or more years customer service and processing experience recommended </li><li>Excellent interpersonal and leadership skills. </li><li>Deliver superior service to all of our clients by processing their requests in an accurate and timely manner </li><li>Analytical skills will ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges. </li><li>Grow and succeed through feedback and instruction </li><li>Great organization and time management skills </li><li>Effective written and verbal communication will assist business partners and customers when requests are not in good order </li><li>Take the initiative to learn new functions and engage in inter-departmental training </li><li>Identify opportunities to develop new procedures on an on-going basis to enhance the documentation process </li><li>Use multiple systems to analyze transactions </li><li>Collaborate to develop an excellent work environment </li></ul> The Team Members of this group obtain an essential understanding of the financial services industry. These associates work in Fidelity’s Operations and Services Group (OSG), supporting our major lines of business including Personal Investing, Fidelity Institutional, and National Financial Services. You will work closely with contra firms, including bank and insurance companies and brokerage firms, to determine the statuses of incoming transfers. The team is the voice of the customer and is dedicated to facilitating and completing the transfers with the highest level of quality and excellence.

Brokerage Operations Representative

<h3></h3><h3>Job Description:</h3>The RoleThis Business Architecture role supports the business architecture initiatives of multiple product areas within the Fidelity Wealth and Fidelity Brokerage product areas. You will work with the business and technology leadership to build capability maps, define target architectures, architecture roadmaps, and help deliver the technical products that enable and support our business capabilities. You will be hands on in developing and supporting architecture processes throughout the organization and work closely with business leadership, product owners, architects, and engineers in an agile environment to help them understand our architecture process and follow the required standards and help them engage in our best practices.As a member of the architecture team you will work with architecture and engineering teams to help champion innovation, drive standardization, and deliver modern technology patterns across the stack for our customers' use. You will contribute to the product roadmap evolution in conjunction with business unit product goals and provide leadership in computing services, adoption of platforms and consolidation across our team's initiatives.The Expertise and Skills You Bring An ideal candidate will have a solid computer science foundation, an effective combination of interpersonal and technical skills, and a passion for learning and expanding into other technologies. You will have worked in integration projects previously and are familiar with various industry standard integration patterns and have a platform mindset when it comes to building and deploying capabilities.6+ years’ experience engineering/developing web enabled applications and some combination of the following:<ul><li>Proven track record as a solution architect, architecting, designing, and building new solutions with very strong analysis skills OR</li><li>Prior experience as a business architect with deep experience in business architecture practices</li><li>Experience with Agile development methodology</li><li>Experience with Micro-Service Architecture &amp; SOA</li><li>Experience in all aspects of AWS cloud computing (infrastructure, storage, platforms and data)</li><li>Working knowledge in all aspects of solution architecture (infrastructure/network topology, application architecture operational excellence, security, reliability, performance efficiency, cost optimization)</li><li>Working knowledge of an architecture framework (e.g., TOGAF)</li><li>Experience with one or more general purpose programming languages.</li><li>Well versed in Java, .net, JavaScript, Angular, Typescript.</li><li>Working knowledge of continuous integration/deployment</li><li>Experience with event-driven, serverless architecture, design, and implementation.</li><li>Heightened awareness, experience or passion for Artificial Intelligence and Machine Learning</li><li>Experience with agile development, DevOps, Automated Testing and Continuous Delivery</li><li>Ability to work both independently and with all levels of the organization, including technical and non-technical team members.</li><li>Contribution to the open-source community would be beneficial</li></ul>The TeamThis role will support the Strategy, Standards, and Governance team within the Digital Foundations Architecture organization supporting Fidelity Wealth and Fidelity Brokerage. This role will coordinate closely with the product owners and other colleagues across the enterprise to stay aligned on business and technology goals and make sure the squads are progressing and delivering against them. It will also occasionally represent the voice of the customer, and make sure squad members understand their needs and preferences. <h3></h3><h3>Certifications:</h3><h3></h3><h3>Category:</h3><h3></h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director of Architecture

<h3></h3><h3>Job Description:</h3>Do you have a passion for Software Testing and Automation?As a Senior Software Engineer in Test, you blend extensive technical experience in test automation with business domain knowledge and data analysis. In an agile structure, you will partner with Squad Leads to implement test automation and execute manual testing to increase efficiencies in testing and support the squad in building highly stable applications that meet business needs.The RoleIn this role, you will be working with a team of technologists passionate about promoting testing practices, implementing test automation and executing testing with development and business partners!<ul><li>Review test strategies with stakeholders and ensure that all the various kinds of testing like unit, functional, performance, acceptance etc. are getting covered.</li><li>Developing and maintaining automated suites/Frameworks of tests to assess product quality and release readiness</li><li>Conduct manual testing</li><li>Train squads on test management</li></ul>The Expertise You Have<ul><li>8+ years of software product experience working on commercially available software</li><li>5+ years of relevant technical experience and experience in test automation</li><li>Experience creating, maintaining and enforcing the overall program test plan with stakeholders based on evolving schedules and timelines</li><li>Ensuring that all the various kinds of testing like unit, functional, performance, acceptance etc. are getting covered.</li><li>Experience reporting on the test progress, the product quality status and overall test results to initiative stakeholders</li><li>Challenge the team continuously to move towards automation for all daily works</li><li>Financial services and Agile/ Scrum experience</li><li>Bachelor’s degree or greater is required</li></ul>The Skills You Bring<ul><li>Excellent communication skills</li><li>Ability to drive the test automation strategy within the team</li><li>Hands on experience with crafting and maintaining testing frameworks like Junit, Cucumber, Fitnesse</li><li>Intermediate Java skills</li><li>Good understanding of UI &amp; API testing</li><li>SQL skills is a must</li><li>Data analysis and technical troubleshooting</li></ul>The Value You Bring<ul><li>Create efficiencies in testing that increase agility and time to deliver business value</li><li>Drive a strong quality practices and influence the Squad to focus on quality in each sprint</li><li>Continuously focus on improving stability and resiliency of critical business processes and applications</li></ul>The TeamIn FFIO Test Engineering Chapter, we work in partnership with squad leaders and squad members that align to FFIO Tribes to promote testing practices, implement test automation and execute testing in support of technology-based initiatives.<h3></h3><h3>Certifications:</h3><h3></h3><h3>Category:</h3><h3></h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Software Engineer

<h3></h3><h3>Job Description:</h3>Delivery Team Leader – Data &amp; Reporting PlatformsThe RoleThe Fidelity Insurance Agency (formerly FILI) Platform team is seeking a dynamic leader responsible for leading a team in designing, developing, and maintaining data infrastructure, particularly focusing on Snowflake. This role involves technical leadership, data modeling, data pipeline design, and collaboration with other teams to ensure data quality and business value. We’re looking for a team-focused leader with phenomenal interpersonal skills that will work collaboratively across business and technology teams. The Delivery Team Lead will ensure alignment on 'what' and 'when' work is to be performed through continuous planning and management of a roadmap that serves our group and Domain.Key Accountabilities<ul><li>Provide day to day leadership for a delivery team comprised of engineering and product resources, and indirect leadership of supporting teams, i.e. architecture, quality and program management.</li><li>Engage team members, in an agile structure, to deliver solutions that drive efficiency and effectiveness against defined product objectives and the team mission while continuously improving, innovating, experimenting, learning and celebrating success.</li><li>Committed to developing others and yourself to ensure the latest thinking and knowledge is integrated into the culture of the team including talent lifecycle including performance management.</li><li>Trusted advisor for functional capabilities of the platform or system. Align resources to the highest priorities in partnership with the Platform Leader and ensure effective production support coverage for the platform(s)</li><li>Accountable for alignment to functional strategy, including technology standards, policies &amp; improving reuse, within the enterprise ecosystem &amp; across the function.</li><li>Responsible for proactive research, analysis and recommendation of new &amp; existing feature opportunities that align to the Platform Group strategies.</li><li>Participate and actively contribute to assessing platform choices for the future. Ensure overall operational health of the platform/system.</li></ul>The Expertise and Skills You Bring <ul><li>Bachelor’s degree required.</li><li>10+ years of relevant employment experience leading teams and developing products and solutions with technology.</li><li>Knowledge of Insurance industry would be preferred and an added plus</li><li>Mentoring and guiding data engineers and analysts within the team.</li><li>Defining and implementing best practices for operational and analytical datastore</li><li>Leading the design and development of warehouse solutions like Snowflake</li><li>Driving continuous improvement of the data platform and architecture.</li><li>Designing and implementing data pipelines and ETL processes using Snowflake, Snaplogic and other similar technologies.</li><li>Ensuring data quality, privacy, security, and compliance.</li><li>Collaborating with data scientists, analytics teams, and business stakeholders.</li><li>Strong understanding of cloud computing platforms (AWS, Azure, etc.).</li><li>Strong understanding of cloud databases like AWS RDS, Aurora, PostgreSQL, DynamoDB</li><li>Experience with SQL, Python, and other relevant programming languages preferred</li><li>Ability to translate business requirements into technical solutions.</li><li>Excellent communication and collaboration skills.</li><li>Excellent planning, project management, consulting, leadership, and talent management skills.</li><li>Strong verbal/written communication and presentation skills, including an ability to effectively connect with both business and technical teams.</li><li>Jira and Jira Align experience preferred.</li><li>Leadership – demonstrated expertise of leading, influencing, and motivating colleagues without formal authority with a track record of building engaged and empowered teams.</li><li>Management – able to delegate, mentor and deliver feedback to Business Analysts and/or Associate Product Owners that may report directly to you. Prioritize management responsibilities and support that cultivates associate growth and career development.</li></ul>The TeamThis Delivery team is part of Fidelity Wealth Technology; focused on empowering customers and associates to thrive in a digital-first world through the creation of scalable business capabilities and platforms that support and power much of our Brokerage, Wealth and Workplace businesses.<h3></h3><h3>Certifications:</h3><h3></h3><h3>Category:</h3><h3></h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Software Engineering

<h3>Job Description:</h3>The RoleDirector, Asset Management Risk – Resiliency &amp; Operational Risk StrategyA strategic leadership role shaping the resiliency, governance, and risk posture of Fidelity’s global Asset Management organization.We are seeking a Director of Asset Management Risk to lead a critical and highly visible function responsible for advancing the resiliency, continuity, and operational risk capabilities across Fidelity’s Asset Management (AM) business. This is a unique opportunity for a seasoned risk leader to influence enterprise‑wide strategy, elevate risk maturity, and guide the organization through a complex and rapidly evolving risk landscape.In this role, you will bring thought leadership, strategic insight, and strong collaboration skills to help the organization anticipate risks, strengthen controls, and enhance preparedness for business and technology disruptions. You’ll work across trading, technology, operations, investment teams, and enterprise partners—positioning this role at the center of AM’s operational and strategic ecosystem.The OpportunityAs Director, you will:<ul><li>Set direction for AM’s resiliency and continuity strategy, ensuring alignment with enterprise standards while tailoring approaches to the unique needs of our global investment business.</li><li>Provide senior‑level risk advisory support on assessments, governance, issue escalation, program enhancements, and emerging threat analysis.</li><li>Lead a disciplined approach to continuity planning, crisis readiness, and recovery strategy, ensuring AM is positioned to operate effectively during and after disruptive events.</li><li>Oversee testing and validation of AM’s technology and vendor resiliency programs, partnering closely with Fidelity’s enterprise technology teams.</li><li>Direct the review and governance of information barriers and control frameworks across business units.</li><li>Drive a data‑driven approach to risk identification and decision‑making through automated workflows, dashboards, predictive analytics, and leading risk indicators.</li><li>Represent AM Risk in enterprise working groups, governance forums, and key senior‑leadership discussions.</li></ul>This role offers substantial exposure to senior executives, opportunities to influence enterprise risk posture, and the ability to shape the long‑term resiliency and operational strategy for the Asset Management business.What Makes This Role Exciting<ul><li>Enterprise Impact: Your strategies will directly influence how Asset Management prepares for, responds to, and recovers from operational and technology risks.</li><li>Strategic Leadership: You’ll shape the future of resiliency practices and advance AM’s operational risk maturity.</li><li>Cross‑Functional Influence: You’ll work across the entire business—trading, technology, operations, investments, data analytics, compliance, and enterprise partners.</li><li>Innovation Opportunity: Drive adoption of advanced analytics, automation, and modern resiliency engineering practices, including cloud‑based (AWS) resiliency.</li><li>Executive Visibility: Present insights, recommendations, and risk intelligence to senior leaders across AM and the enterprise.</li><li>Career Acceleration: This role positions you as a trusted advisor, thought leader, and enterprise‑wide influencer in a domain that is increasingly critical to financial services.</li></ul>The Expertise You Bring<ul><li>Bachelor’s degree preferred</li><li>Extensive experience in operational risk, business resiliency, technology risk, or related leadership roles</li><li>Strong command of data analysis</li><li>Deep understanding of continuity planning, technology recovery, and cloud resiliency practices</li><li>Experience advising senior leaders and influencing risk‑related decisions</li><li>Familiarity with Asset Management or Investment Management tech and operations</li></ul>The Skills You Bring<ul><li>Proven leadership experience driving risk or resiliency programs at scale</li><li>Ability to translate complex risks into actionable insights for senior leaders</li><li>Excellence in executive‑level communication, presentation, and stakeholder engagement</li><li>Ability to build consensus and influence across diverse business and tech teams</li><li>Strong project and program management discipline</li><li>Demonstrated ability to design metrics, dashboards, and leading indicators that inform strategic decisions</li><li>Strong judgment, critical thinking, and problem‑solving skills in time‑sensitive environments</li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamAsset Management Risk provides strategic direction and risk intelligence to leaders across Fidelity’s AM business. We proactively identify, analyze, and monitor risks to safeguard the interests of the firm, clients, and associates. By partnering with business and technology leaders, we strengthen controls, streamline processes, and elevate the resiliency and stability of the organization. As a director on our team, you will play a key leadership role in driving a more resilient and risk‑aware Asset Management organization.The base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Risk

Director, Risk

<h3>Job Description:</h3>The PositionThe Workplace Investing Risk Manager supports general risk oversight for the Workplace Investing. You will support businesses within Workplace Investing across different products and programs by efficiently and effectively assessing and documenting risks and controls through proactive risk assessments and readiness assessments. In addition to proactive risk assessments and readiness assessments there be strong focus on managing risk incidents, including the use of qualitative and quantitative measures to determine control effectiveness and identifying areas to strengthen controls to prevent risk.This role will analyze data and controls to identify and measure risks, perform targeted risk assessments, and use data visualization tools to aid identification of Workplace Investing risk. To successfully execute these responsibilities, the candidate will have experience managing projects and using influencing skills to achieve goals. The ideal candidate will have a demonstrated commitment and passion for risk management and will be a critical thinker with strong analytical skills who is able to prioritize and manage multiple projects and deliver high-quality work. This role requires someone who is hard working, results oriented and eager to learn. Prior Workplace Investing experience in Operational roles is preferred.Job Profile SummaryProvides independent and objective risk management services, builds and sustains effective work relationships with stakeholders, and enhances business performance through effective and efficient risk identification, mitigation, and proactive management. They drive team objectives through:<ul><li>Independently leading and overseeing complex projects, risk program activities, such as the timely completion of high-quality risk assessments and control testing.</li><li>Leading team projects, risk programs, and participating in cross-BU initiatives.</li><li>Partnering with Business Unit leaders to prioritize initiatives and remediation efforts as needed</li><li>Focusing on process improvement and increased usage of data analytics and automation</li><li>Deepening business domain knowledge and expanding scope to support new products and initiatives.</li><li>Building relationship with business partners.</li></ul>Responsibilities<ul><li>Apply deep knowledge of Fidelity’s Risk Management framework.</li><li>Work with business partners to identify, refine, and document risks &amp; controls</li><li>Coordinate efforts with Technology &amp; Product agile teams and oversee risk tool work through testing and implementation.</li><li>Provide daily support and complex problem resolution management for Business Units</li><li>Provide guidance to team members</li><li>Proactively address concerns or roadblocks during assessments.</li><li>Create and present regular and ad hoc status reports, dashboards, and Business-specific metrics</li><li>Review, analyze, and recommend monitoring routines and KRIs as needed</li></ul>The Skills You Bring<ul><li>You demonstrate risk management knowledge and experience, including risk assessment and control evaluation</li><li>You demonstrate data analytics skills with experience with data analytics tools</li><li>You communicate clearly, concisely, and have the ability to influence others via written and/or verbal communication</li><li>You can demonstrate critical thinking and approach work with an objective point of view</li><li>You are comfortable working in a fast-paced environment and owning multiple initiatives simultaneously and show the ability to shift focus as needed based on the changing risk environment</li></ul>The Expertise You Have<ul><li>Bachelor’s degree preferred</li><li>Prior 10+ years of relevant experience in financial services, risk management, audit, or compliance</li><li>Deep understanding of risks and controls, ability to develop frameworks and standards, and document strong control statements</li><li>Strong knowledge of various risk programs, risk management practices and frameworks</li><li>Leader with ability to navigate and influence across the organization</li><li>Strong analytical and problem-solving skills evidencing the ability to think and act strategically</li><li>Data Analytics technical skills such as high proficiency with Excel, Power BI, Alteryx, etc..</li><li>Shown success in collaborative leadership and working with executive leaders and internal business partners</li><li>Excellent communication skills, including creating PowerPoint presentations and taking large volumes and/or complex information and presenting is a way that is easy to understand </li></ul>Note: Fidelity is not providing immigration sponsorship for this positionThe TeamWorkplace Investing Risk, part of Fidelity’s Legal, Compliance and Risk organization (LRC) provides direction to management and business units by proactively identifying and monitoring risks to protect the interests of the firm, clients, and associates. To execute this goal, the WI Risk Team is responsible for identifying, analyzing, aggregating, and reporting on significant and emerging risks to assist management in improving their controls and processes. Additionally, the team is involved with escalation and oversight of incidents occurring within WI and ensuring appropriate remediation efforts have been documented and completed.<h3>Certifications:</h3><h3>Category:</h3>RiskMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Risk Manager

<h3>Job Description:</h3>2088639 Vice President, Network Operations Note: Fidelity will not provide sponsorship for this role.The Role The Fidelity Enterprise Infrastructure and Operations (EI&amp;O) Datacenter and Network team is seeking a seasoned technology executive with deep expertise in network operations. This individual will play a critical role in shaping and leading the operational strategy for Fidelity’s global network, ensuring resilience, scalability, and efficiency across a complex enterprise environment. This role is accountable for establishing and executing a network operating model that emphasizes observability, automation-driven operational procedures, disciplined ITSM practices, and proactive issue mitigation. The leader will collaborate closely with network engineering teams to manage operational readiness for all changes and enhancements, while fostering strong partnerships across geographically diverse teams. Success in this role requires not only technical excellence but also the ability to provide innovative thought leadership and drive transformation at scale. Key priorities include delivering best-in-class incident management through tiered support and automated remediation, implementing robust observability with predictive analytics across all network layers, and overseeing service introduction for new capabilities and enhancements. Additionally, the role demands exceptional communication skills to clearly articulate complex issues, inspire critical thinking and action, and challenge the status quo by leading operating model changes that improve quality, stability, and efficiency. The Expertise You Have and The Skills You Bring <ul><li>15+ years of experience in enterprise operations and IT networking field </li><li>Experience operating and supporting large-scale multivendor network environments </li><li>Experience with network monitoring, troubleshooting and observability </li><li>Experience with technology lifecycle management, vulnerability management and industry best practices </li><li>Experience with enterprise IT service management platforms and ITIL </li><li>Experience with Lean / Agile based technology delivery teams </li><li>Capable of partnering with and influencing individuals at all organizational levels </li><li>Experience and knowledge in building strategies and a vision for implementing improvements. </li><li>Experience supporting cloud-based networking technologies </li><li>Strong problem solving, critical thinking, and analytical reasoning skills </li><li>Ability to partner and collaborate with other technical leadership and their teams </li><li>Strong leadership and communication skills including the ability to influence other teams, build associate development plans, coach and mentor others </li><li>Ability to lead root cause analysis (RCA) to prevent recurrences and identify potential technology, training or process remediation </li><li>Candidate should have experience with IP networking (LAN/WAN, SDWAN, MPLS), network security, traffic management, DDI, proxies, infrastructure automation (Python, Ansible), and network monitoring tools. </li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Vice President, Network Operations

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Sales Retail Associate - AutoNation Ford South Fort Worth

The Servicing Risk Analyst reports to the Senior Manager, Business Risk Analytics and requires a deep understanding of consumer finance with auto preferred in the servicing portfolio arena. As a Risk Analyst II, you will work closely with individual business units to gather, analyze, and evaluate processes, procedures, strategies and KPIs, with a focus on Servicing (Collections and Loss Recoveries). You will document requirements, define scope and objectives, and formulate solutions for implementation. Special projects and other duties would also be assigned on an as needed basis. You will also be responsible for reporting duties, including daily and monthly reporting management and other regular duties. This role involves a high volume of as needed analysis to address the needs of each department with a strong focus in servicing as well as upper management.ESSENTIAL DUTIES AND EXPECTATIONSSupport and contribute to the work of the Risk Department specifically assuming duties including the following:<ul><li>Work with Risk and Servicing Leadership to develop data driving collections strategies that encompass the portfolio behavioral scorecard</li><li>Support Servicing Leaders with development of KPI management and incentive plans</li><li>Support Contact Administration team as needed</li><li>Gain understanding of ANF business specific policies and procedures</li><li>Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats</li><li>Support development of analyses and reporting related to losses, delinquencies, balance liquidations, interest income, fee income, and new originations</li><li>Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues</li><li>Support projects, data collection and analysis, with summarization of findings and clear communication with superiors</li><li>Recommend controls by identifying problems and writing improved procedures</li><li>Contribute to team effort by accomplishing related results as needed</li><li>Support other needs of the Risk department</li><li>Ability to maintain confidentiality</li><li>Ability to make discretionary decisions</li><li></li></ul>ESSENTIAL KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>Advanced analytical and data-review skills with the ability to identify inconsistencies or anomalies in application details or documentation.</li><li>Strong understanding of auto finance or other receivables financing(Mortgage, Credit Cards) processes.</li><li>Ability to examine large amounts of unstructured data and develop business insights</li><li>Strong attention to detail, organization, and written documentation skills.</li><li>Clear communication skills with the ability to provide concise summaries or ask clarifying questions.</li><li>Ability to work well within a team and collaborate across business units when gathering information.</li><li>Strong proficiency with Microsoft 365 (Excel, Word, PowerPoint, Teams).</li><li>Ability to follow procedures, exercise sound judgment, and know when to escalate concerns.</li><li>Comfortable working in a fast-paced environment with multiple competing priorities.</li><li>Interest in developing stronger analytical, risk assessment, and fraud-detection capabilities.</li></ul>EDUCATION AND/OR EXPERIENCE<ul><li>Finance, Economics, CS, IT, Accounting, Business Bachelor’s Degree from accredited 4-year institution</li><li>3 – 5 years previous experience in a similar role</li><li>Consumer loan portfolio risk management experience preferred</li><li>Understanding of modeling techniques</li><li>Proficiency in software applications such as SQL, Excel, Word, PowerPoint</li><li>Experience in financial analysis, data mining and statistics</li><li>Knowledge of complex risk management methods and technique</li><li>Demonstrated ability to apply complex financial and statistical principles</li><li>Intermediate knowledge of finance, statistics, accounting and/or consumer credit</li><li>Excellent analytical, quantitative and computer skills</li><li>Good written and verbal presentation skills and ability to communicate well with superiors</li><li>Detail-oriented and able to manage multiple tasks/deadlines</li><li>Able to work with minimal supervision</li><li>Flexible, proactive working style</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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