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Take your career further! McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. The Senior Director, Financial Systems &amp; Services, is a critical leadership role within McLane's Information Technology &amp; Digital organization, serving as the strategic technology partner to the CFO, Finance leadership, and financial users by ensuring reliable, scalable, and future-ready finance operations. This role oversees the end-to-end technology strategy, delivery, and operational excellence for financial systems-including Oracle Finance Platforms, AP/AR, General Ledger, Capital Management, Budgeting &amp; Forecasting, Financial Reporting and data services, while also strengthening our Intelligent Digital Foundation, modernizing financial capabilities, and enabling data-driven decision-making across the enterprise. Benefits you can count on: <ul><li>Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance</li><li>Paid holidays, earn vacation time, and sick leave accrual from day one.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Senior Director, Financial Systems &amp; Services: Strategic Leadership &amp; Partnership <ul><li>Serve as the primary IT&amp;D partner to the CFO, Controller, VP Finance, FP&amp;A, Treasury, and other finance stakeholders.</li><li>Define and drive the Financial Systems &amp; Data Strategy aligned to McLane's enterprise digital transformation and finance modernization roadmap.</li><li>Translate financial business needs into scalable technology, data, workflow, and automation solutions.</li><li>Provide thought leadership on best practices in financial systems, controls, data governance, reporting, and forecasting technologies.</li></ul> Financial Systems Ownership &amp; Delivery <ul><li>Lead the strategy, architecture, implementation, enhancement, and lifecycle management of McLane's Oracle Financials ecosystem, including: <ul><li>Accounts Payable (AP) </li><li>Accounts Receivable (AR) </li><li>General Ledger (GL) </li><li>Fixed Assets &amp; Capital Management </li><li>Budgeting &amp; Forecasting (e.g., Oracle EPM/EPBCS or relevant platforms) </li><li>Financial Reporting &amp; Consolidation </li><li>Ensure financial systems are reliable, secure, compliant, and optimized for performance, accuracy, and business continuity. </li></ul></li></ul> Data, Analytics &amp; Reporting <ul><li>Partner with Data &amp; Analytics teams to enable trusted, governed, and timely financial data for reporting, forecasting, planning, and regulatory needs. </li><li>Enhance automation for month-end closing, audit, financial reporting, budgeting, and forecasting. </li><li>Strengthen integration of financial data with operational, sales, supply chain, and enterprise data platforms. </li></ul> Operational Excellence <ul><li>Build and lead a high-performing Financial Systems &amp; Services team across product management, engineering, business analysis, and support. </li><li>Establish strong ITIL-based support structures for incident, problem, change, and release management. </li><li>Ensure SOX, audit, privacy, and cybersecurity compliance across all finance applications and integrations. </li><li>Drive continuous improvement, system health, simplification, standardization, and modernization. </li></ul> Program &amp; Portfolio Management <ul><li>Lead the execution of major finance technology initiatives and multi-year transformation programs. </li><li>Manage vendor relationships, contracts, and performance, especially with Oracle and consulting/service partners. </li><li>Maintain financial application roadmaps, release schedules, and investment plans. </li></ul> Qualifications you'll bring as a Senior Director, Financial Systems &amp; Services: <ul><li>Bachelor's degree in Finance, Accounting, Business, Computer Science, or related field; MBA/CPA/CFA a plus. </li><li>12+ years of progressive experience in Financial Systems, Finance Technology, or Finance/Accounting leadership roles. </li><li>Deep knowledge of finance processes, including: <ul><li>AP/AR </li><li>GL &amp; close processes </li><li>Capital/Fixed Assets </li><li>Budgeting, forecasting, planning </li><li>Financial reporting &amp; consolidation </li></ul></li><li>Extensive hands-on experience with Oracle Financials (EBS, ERP Cloud, or equivalent modules), especially with experience in migrating to Oracle Fusion as well </li><li>Proven experience leading large-scale financial system implementations, upgrades, or transformations. </li><li>Strong understanding of financial controls, SOX compliance, audit readiness, and data governance. </li><li>Demonstrated ability to lead high-performance teams and partner at the executive level. </li><li>Ability to translate complex finance requirements into scalable, intuitive digital solutions. </li></ul> Preferred <ul><li>Experience in large, complex, multi-business-unit enterprises (manufacturing, distribution, retail, supply chain preferred). </li><li>Background with EPM solutions such as Oracle EPM/EPBCS, Hyperion, or equivalent. </li><li>Experience in analytics, automation/RPA, workflow technologies, or AI/ML applied to finance operations. </li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented</li><li> Organized</li><li>Problem solver</li><li>Detailed</li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

SR Director, Financial Systems & Services

Job Title Director of the Center on Drug and Alcohol Research Requisition Number FE04767 Working Title Department Name 7H000:COLLEGE OF MEDICINE Work Location Lexington, KY Type of Position Faculty Position Time Status Full-Time Tenure Track Status Tenure Track Required Education PhD, MD, MD/PhD, or equivalent in Behavioral Sciences, Public Health, Social Sciences, Communication, Health Services Research, Bioinformatics, Health Sciences, or other related fields, and be eligible for appointment at an Associate or Full Professor rank. Required Related Experience <ul><li>Strong record of extramural funding and peer-reviewed publications in drug and alcohol research</li><li>Demonstrated leadership in administrative positions</li><li>Demonstrated commitment to mentorship and career development</li><li>Recognized involvement in academic and professional societies at a national level</li></ul> Required License/Registration/Certification . Job Summary The Opportunity The University of Kentucky College of Medicine seeks a visionary director with a proven track record of scholarly achievement, particularly in advancing research related to the use of drugs and/or alcohol to lead its dynamic Center on Drug and Alcohol Research (CDAR). Exceptional accomplishments as a researcher and academic are necessary, as the director’s duties will include continuing their own research program, supervising trainees, and maintaining service activities. We are seeking a senior (associate or full professor) research and leadership-focused faculty member for this tenured or tenure-track, Regular Title Series, full-time (12-month) position. Scope of Role As a position of oversight, the director of the Center on Drug and Alcohol Research serves as the most visible advocate for center activities. The director will ensure that faculty, staff, and trainees work in conjunction with one another and with other groups across the college and campus, sharing research resources whenever possible. The director will also provide administrative, scientific, and mentoring support to center faculty, staff, and trainees. The director will work to uphold and expand the reputation and mission of the center at the University, in the community and nationally, while also serving as a leader for the College of Medicine. Specific Responsibilities: <ul><li>Provide oversight for the research portfolio of CDAR, encouraging the growth of its research through scholarly dissemination (publishing, presenting, submitting, and obtaining extramural funding) and interdisciplinary collaboration within the College of Medicine and outside the college.</li><li>Support a positive and productive environment for faculty, staff, and trainees within the center.</li><li>Promote mentorship of faculty, staff, and trainees in research and professional development.</li><li>Facilitate an environment of collaborative research, including maintaining records of accomplishments and supporting the acquisition of external funding.</li><li>Maintain and expand University-wide and external partnerships to advance CDAR’s mission and initiatives, including pursuing philanthropic partnerships.</li><li>Manage center resources and space to ensure effective, transparent, and productive utilization.</li><li>Represent and communicate the needs and priorities of the center and its affiliated faculty to College of Medicine and institutional leadership.</li><li>Sustain and grow the national and international reputation of the center in the fields of substance use through professional, societal, and evidence-based outreach and the development of complex center grants. </li></ul> For full details and consideration for this position, click here: Director of CDAR Prospectus for the entire position prospectus. Interested applicants should apply through the University of Kentucky job posting: <a href="https://ukjobs.uky.edu/postings/610378" target="_blank">https://ukjobs.uky.edu/postings/610378</a>. Questions and inquiries can be directed to the search chairs: Thomas E. Curry (<a href="mailto:tecurry@uky.edu" target="_blank">tecurry@uky.edu</a>) or Kevin J. Pearson (<a href="mailto:kevin.pearson@uky.edu" target="_blank">kevin.pearson@uky.edu</a>). All applications will be handled in a secure, sensitive, and confidential manner. Applications will be reviewed immediately and continue until the position is filled. For questions, contact Sabrina Brewer at <a href="mailto:sabrina.brewer@uky.edu" target="_blank">sabrina.brewer@uky.edu</a> Skills / Knowledge / Abilities Ideal Candidate Experience and Attributes: <ul><li>A strong visionary and inspirational leader who conveys a long-term vision for the center and is skilled at implementing a detailed plan to achieve that vision. Highly approachable and compassionate; a record of promoting a culture of innovation, collaboration, teamwork, respect, and honesty; a professional and personal commitment to integrity, graciousness, humility, genuineness, empathy, and sincerity; and a passion for the organization’s mission and objectives.</li><li>Exceptionally team-oriented with strong communication skills; skilled at working well and partnering with scientists across the college and University to identify, build, and negotiate “win-win” relationships and collaborations; politically astute yet apolitical with an ability to break down silos and ensure a collegial and productive work environment.</li><li>Highly adept and at ease managing the day-to-day operational details with the ability to make well-informed and timely decisions when needed, while at the same time creating unity within a broad center comprising faculty from several departments.</li><li>Able to conceptualize and analyze complex business and development opportunities and to understand the finances of an academic research center and apply that knowledge to manage all aspects of the center appropriately.</li><li>Actively develop the center’s mission, strategies, and practices to enhance productivity in the workplace.</li><li>Demonstrated commitment to community engagement and sustainable partnerships through research, institutional initiatives, and service.</li></ul> Does this position have supervisory responsibilities? Yes Preferred Education/Experience Deadline to Apply Open Until Filled Yes Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Director of the Center on Drug and Alcohol Research

Job Title Cntr for Support &amp; Intervention Director Requisition Number RE53011 Working Title Department Name 1B440:Center for Support and Intervention Work Location Lexington, KY Grade Level 48 Salary Range $62,941-103,834/year Type of Position Staff Position Time Status Full-Time Required Education MA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 6 yrs Required License/Registration/Certification None. Physical Requirements Must be able to sit with regular breaks and perform repetitive motion tasks, no lifting over 25 lbs. Occasionally work with combative/violent people. Occasional job-related travel. Shift Monday – Friday; 8:00 a.m.-5:00p.m.; and possible occasional evening or weekend work. Job Summary The Director of the Center for Support and Intervention (CSI) is a part of the broader Dean of Students structure. Within the Office for Student Success, the Dean of Students area strives to work in partnership with students and staff to create supportive environments that empower exploration and learning while leading lives of meaning and purpose. Reporting to Dean of Students, the CSI Director serves as a member of the Dean of Students leadership team. This position leads a dynamic team, orchestrating their efforts to provide unparalleled guidance, mentorship, and support to our students through non-clinical case management. The CSI Director’s strategic mindset will be a driving force in defining and achieving goals that align with university priorities, steering impactful student success initiatives. Harnessing the power of data-driven insights, the CSI Director will make informed decisions that elevate programs, while actively participating in university-wide committees and initiatives focused on enhancing student success. The CSI Director will manage the CSI budget responsibly and lead process changes, optimizing communication, partnerships, and technology/database operations. The Director will be the architect of policies and procedures that uphold the integrity of office operations and support updates aligned with our university’s evolving needs. During high-stakes moments, the CSI Director will be called upon to address crises and high-level incidents impacting our students. The Director will guide the CSI team’s response to complex concerns and crisis situations, ensuring the well-being and support of our community. As a beacon of knowledge and leadership, they will actively contribute to the Community of Concern, providing administrative support for designated follow-up and influencing university-wide improvements in crisis response/behavioral intervention strategies. The CSI Director will support a team of professional staff by nurturing a positive culture, embracing professionalism, and fostering a positive work-life balance. By championing critical process improvement initiatives, the director will continuously elevate office practices to mirror best industry standards and the office’s mission, vision, and values. The CSI Director will guide the implementation of knowledge-sharing activities, actively seeking team feedback and building a dynamic team environment that thrives on learning and growth. Major job responsibilities are supervision and staff development, strategic planning and assessment, operations management, crisis management and response, and professional development/organization improvement. Additional responsibilities will include but not be limited to: Collaborating with key campus partners to optimize support services for students. A commitment to a student-centered approach and non-clinical case management philosophy, guiding the team to provide holistic assistance. The establishment of clear standards and expectations for our professional staff, cultivating a culture of excellence that extends its influence to a national level. Community requests for support into your broader strategy, fostering an atmosphere of collaboration and support across campus. A dedication to your own growth and development, continuously seeking training and opportunities to enhance your knowledge, skills, and leadership abilities. Student Success will, from the time of early college outreach to graduation and beyond, support students in living a life of meaning and purpose. From a student-centered framework, our practice will be grounded in peer-reviewed literature, national best practices, and data-informed decision making. Collaborating with the campus and community, Student Success will work through a holistic lens to support a community of learners in achieving success. Skills / Knowledge / Abilities The ideal candidate will have expert knowledge of case management, experience leading a case management program, in-depth knowledge of issues or difficulties facing student populations with lower retention rates; knowledge of college student mental health and campus and community resources; experience responding to individuals with complex support needs and facing barriers to services; ability to respond compassionately to a variety of student needs and concerns; experience supporting a team responding to crisis or higher level concerns; excellent interpersonal, decision making and verbal and written communication skills; strong attention to detail and planning and organizational skills; ability to demonstrate independent judgement regarding student issues. We are seeking a collaborative team player with high emotional intelligence. Experience with MS Windows, MS Office (Word, PowerPoint) and database management skills. Does this position have supervisory responsibilities? Yes Preferred Education/Experience Prefer a Masters level degree or higher in Social Work, Higher Education, Student Affairs or related human services field, and 6 years of experience in related field. Deadline to Apply 02/08/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Cntr for Support & Intervention Director

Salary Range:&nbsp;&nbsp;$135,136.00&nbsp;(Min.) -&nbsp;$175,676.00&nbsp;(Mid.) -&nbsp;$216,218.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Director, Commercial Product Implementation provides leadership and direction for the operational execution and lifecycle management of L.A. Care’s Commercial products, including LACC, LACCD, and PASC SEIU. This position leads all product implementation, readiness, and process improvement activities to ensure timely, compliant, and successful product launches, renewals, and changes.As the operational lead for Commercial products, the Director partners across L.A. Care to ensure all components of product delivery are integrated, effective, and compliant with state and federal requirements. The Director is responsible for establishing discipline, governance, and consistency across all product-related processes and ensuring that the products meet strategic, operational, and regulatory objectives.This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.<h4>Duties</h4>Lead the end-to-end operational implementation of Commercial product initiatives, including benefit changes, pricing, renewals, and market rollouts.Develop and manage detailed implementation plans, timelines, and cross-functional coordination to ensure successful and compliant product delivery.Serve as operational liaison with internal and external stakeholders, including regulators (DMHC, Covered CA), ensuring requirements are met and responses are timely and accurate.Establish governance structures for product lifecycle management, ensuring operational readiness, quality assurance, and post-launch evaluation.Partner with the Executive Advisor, Commercial Products, to ensure strategic alignment and seamless handoff from product strategy to implementation.Manage and resolve escalated operational or compliance issues impacting product performance or service delivery.Lead development of policies, processes, and documentation to support regulatory audits, filings, and readiness reviews.Direct, coach, and develop staff responsible for implementation, monitoring, and improvement of Commercial product performance.Oversee development of member and employer materials, including SBCs, benefit grids, and marketing collateral, ensuring accuracy and timeliness.Drive continuous improvement and operational efficiency through data analysis, workflow optimization, and process automation.Proactively initiate, build and maintain effective relationships and communication with both internal and external key stakeholders.&nbsp; Communicate with senior leadership and executives, provide reports on performance and progress towards objectives.Develop goals, objectives and action plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews, training, and disciplinary matters for direct reports.Conduct strategic planning for resource management in order to meet current and future departmental and enterprise-wide goals.Develops, and manages department budget, monitors expenditures and ensures financial sustainability.Perform other duties as assigned.<h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Healthcare Administration or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Healthcare Administration or Related Field<h4>Experience</h4>Required:At least 7 years of experience in Commercial or managed care product operations.At least 5 years in management or supervisory roles leading cross-functional projects or teams.Demonstrated experience in benefit and rate implementation, product setup, and compliance coordination.Preferred:Experience in large-scale product launches or operational transformations in health plan environments.Familiarity with DMHC filings, Covered CA submissions, and group plan renewals.<h4>Skills</h4>Strong understanding of Commercial product lifecycle management, including pricing, benefit configuration, and compliance processes.Proven ability to lead complex, cross-departmental initiatives on schedule and within scope.Demonstrated successful skills in project management, operational governance, and performance tracking.Excellent leadership, communication, and problem-solving abilities.Ability to mentor and develop high-performing teams and drive accountability.Proficiency in data analysis and reporting to support decision-making and performance improvement.Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization.Demonstrated ability to make sound and timely decisions.Demonstrated ability to adapt to changing situations and adjust strategies accordingly.Demonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.Excellent written and verbal communication, negotiation, and interpersonal skills.Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.Preferred:Familiarity with Agile or Lean methodologies for process improvement.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4><h4>Additional Information</h4>Reports to the Executive Director, Commercial Products. Responsible for end-to-end execution of Commercial product lifecycle operations and ensuring compliance with regulatory and strategic requirements.Required:Travel to offsite locations for work.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Healthcare Administration, Healthcare

L.A. Care Health Plan

Director, Commercial Product Implementation

Salary Range:&nbsp;&nbsp;$135,136.00&nbsp;(Min.) -&nbsp;$175,676.00&nbsp;(Mid.) -&nbsp;$216,218.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Director, Compliance Delegation Oversight Clinical Auditing and Monitoring serves as a senior leader within the Compliance Department. The Director will manage the Clinical Delegation Oversight Unit and ensure that all audits of plan partners, Participating Provider Groups (PPGs), specialty health plans and other external first tier, downstream and related entities are audited in accordance with Compliance Department policies and procedures and guidance from all applicable regulatory agencies. This role ensures that all delegated clinical functions—are operating in full compliance with all regulatory, and contractual requirements. The Director oversees the Clinical Auditing and Monitoring Unit, centralizing all activities related to audit planning, execution, monitoring, governance, and reporting for delegated entities including PPGs, Plan Partners, specialty health plans, and other first-tier, downstream, and related First Tier Entities (FDRs).This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.<h4>Duties</h4>Provide strategic leadership and direction for the Clinical Delegation Oversight program, ensuring alignment with enterprise compliance and quality objectives.Develop and maintain a robust audit and monitoring framework for delegated clinical functions, ensuring consistency, accuracy, and regulatory alignment across all Lines of Business (Medi-Cal, D-SNP, LACC, and others).Serve as the subject matter expert on clinical delegation oversight requirements, providing guidance to leadership and departments across the organization.Partner with Regulatory Compliance, Health Services, Quality Improvement, and Provider Network Management to ensure delegated entities adhere to contractual and regulatory standards for clinical performance and compliance.Oversee the end-to-end lifecycle of delegated clinical audits, including risk assessment, audit scheduling, tool development, fieldwork execution, and corrective action validation.Direct the monitoring and follow-up process for CAPs (Corrective Action Plans), ensuring timely and verifiable resolution of identified deficiencies.Oversee the preparation and presentation of audit reports, performance scorecards, and trend analyses for executive leadership and governance committees.Foster a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goalsProactively initiate, build and maintain effective relationships and communication with both internal and external key stakeholders.&nbsp; Communicate with senior leadership and executives, provide reports on performance and progress towards objectives.Develop goals, objectives and action plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews, training, and disciplinary matters for direct reports.Develops, and manages department budget, monitors expenditures and ensures financial sustainability. &nbsp;Conduct strategic planning for resource management in order to meet current and future departmental and enterprise-wide goals.Performs other duties as assigned.<h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Nursing or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Nursing or Related Field<h4>Experience</h4>Required:At least 7 years of experience in managed care, clinical compliance, delegation oversight, or healthcare auditing,At least 5 years of leading staff or supervisory/management experience.<h4>Skills</h4>Required:Experience developing and managing audit programs, corrective action processes, and cross-functional compliance initiatives.In-depth knowledge of DHCS, DMHC, and CMS regulatory requirements governing delegated clinical functions..Demonstrated expertise in clinical oversight of delegated entities, including UM, QI, Credentialing, and Case Management functions.Knowledge of Word and Excel.Excellent interpersonal, verbal, and written communication skills required.Must be able to present findings to various levels of management, across all organizations.Ensuring organizational compliance with regulatory requirements and effectively communicate to L.A. Care staff, external contacts and regulatory agencies. Build relationships with regulatory agencies to communicate compliance activities and deliverables.Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization.Demonstrated ability to make sound and timely decisions.Demonstrated ability to adapt to changing situations and adjust strategies accordinglyDemonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change..Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environmentExcellent written and verbal communication, negotiation, and interpersonal skills.Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Registered Nurse (RN) - Active, current and unrestricted California LicenseLicensed Vocational Nurse (LVN) - Active, current and unrestricted California LicenseCertified HealthCare Compliance (CHC)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Financial Impact: Salary expense, office equipment.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: LVN, Nursing, Registered Nurse, Audit, Clinic, Healthcare, Finance

Director, Compliance Delegation Oversight Clinical Auditing and Monitoring

Salary Range:&nbsp;&nbsp;$135,136.00&nbsp;(Min.) -&nbsp;$175,676.00&nbsp;(Mid.) -&nbsp;$216,218.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Director of Information Technology (IT) Solution Delivery oversees IT Solutions Delivery for assigned Domain team reporting to the Managing Director of Applications IT Solution Delivery. This IT Leader would be responsible for Design, Delivery, Integration and Support for IT Systems and Processes. The ideal candidate will quickly develop working knowledge of legacy Business Processes/Systems and lead the development of transformative capabilities. This person will build strong relationships with key Business and IT stakeholders in a manner that is effective, efficient and responsive. The ideal candidate will work with key L.A. Care executives to distill strategic initiatives into Requirements/Solutions and provide a Roadmap for delivery. This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.<h4>Duties</h4>Direct and facilitate Application Development, Customization, Operational &amp; Production Support activities in support of Product Lines and related regulatory functions.Manage team of Systems/Technical Analysts, Technical Leads, Development Staff comprised of Full Time Employees and Consultants.Develop goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees.Collaborate with teams supporting System Business Configurations, Service Bus, Data Import/Export, Reporting, Quality Assurance, Production Control, Release Management, Enterprise Architecture, Resource Management, Vendor Management, Procurement, Information Management, Security, Infrastructure, Enterprise Program Management Office, Claims Operations, Provider Management, Customer Service, Health Services, Finance and Payments.Develop and manage Roadmaps, Data Flow Diagrams, Requirements, Designs and Implementation Artifacts.Collaborate on and execute Best Practices for Software Development Lifecycle Management (including successful transition to Agile), Time Reporting, Resource Planning, Talent Management, Vendor Management (Software &amp; Services), Production Support, Incident Management.Develop understanding of Business Practices, Priorities, and Regulatory Requirements for assigned area(s).Ensure proper communication across Solutions Delivery team and broader organization.Provide ‘thought leadership’ for assigned Business Domain and broader IT team.Drive initiation and delivery of key projects involving Member &amp; CSC IT Solutions.Perform other duties as assigned.<h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Computer Science or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Related Field<h4>Experience</h4> Required:At least 7 years of IT Applications work experience.At least 5 years of progressive management experience.At least 5 years developing Software Solutions leveraging a Software Development Lifecycle Methodology.At least 4 years of IT Vendor (Software and Consultant) Management.Demonstrable experience in overseeing and delivering IT Solution Development, preferably with Insurance Payer Systems.Preferred:&nbsp; At least 5 years of Health Plan IT experience.At least 4 years of system oversight experience.At least 4 years of Service Bus development experience.At least 4 years of Los Angeles County Health Delivery experience (Hospital, Provider, Health Plan, and Vendor).<h4>Skills</h4>Required: Strong leadership, team building, organizational and program/project management skills.Well-organized, flexible and self-starter.High level of written and verbal communication skills.Strong decision making ability and attention to detail.Ability to influence key internal and external business/IT partners.Active listening skills.Ability to navigate ambiguity and proactively develop effective plans.Ability to create Application Architecture diagrams and Roadmaps.Preferred:Functional knowledge of assigned service area(s).Detailed understanding of member eligibility rules for L.A. Care’s Product lines.Microsoft Project Server, Excel, PowerPoint, Word.Organizational Change Management.Agile Development.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Health Services Domain: Oversees Health Services Domain and team that supports Business Utilization Management, Care Management, Clinical Case Management, Disease Management, Health Information Exchange (HIE), Clinical Data Exchange and Clinical Regulatory functions.Develop understanding of Health Services Business Practices, Priorities, Regulatory Requirements (including HEDIS), HIE landscape, Los Angeles County ‘Safety Net’.Requires:At least 4 years of experience in clinical systems.Preferred:&nbsp;Functional knowledge of Utilization Management, Care Management, Clinical Case Management, Disease Management, Healthcare Effectiveness Data and Information Set (HEDIS), HIE. Customer Service or Member Eligibility Systems Domain:Develop understanding of Member &amp; CSC Business Practices, Priorities, Regulatory Requirements.Requires:At least 5 years of Customer Service or Member Eligibility Systems experience.Preferred: At least 5 years of Operations &amp; Solution Delivery experience. At least 4 years of Member &amp; CSC Commercial system oversight experience. Functional knowledge of technologies supporting Customer Service Center operations.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Claims, Insurance

Director, Information Technology Solutions Delivery

Salary Range:&nbsp;&nbsp;$149,502.00&nbsp;(Min.) -&nbsp;$201,827.00&nbsp;(Mid.) -&nbsp;$254,152.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Director, Information Technology (IT) Business Operations is responsible for governing and coordinating enterprise IT operational processes that ensure controlled, predictable, and high-quality delivery of technology releases into production. This position serves as the centralized authority for release management, change governance, financial tracking, and cross-functional operational coordination across all technology platforms and business verticals.This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.Develops strategic plans, drives change, and influences critical business outcomes.Oversees operations, ensuring efficiency and effectiveness.<h4>Duties</h4><h4>Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees. Foster and promote a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals. Manages budgets and resources effectively.</h4><h4>Conducts strategic planning to utilize resources to meet current and future departmental and Enterprise-wide goals. Oversees the IT business operations financial tracking, actuals, and variance analysis. Manages budgets and resources effectively.</h4><h4>Leads the IT portfolio management function, ensuring visibility into project status, risks, and dependencies. Establishes program governance and ensure consistent delivery practices across teams. Drives prioritization frameworks to balance innovation, maintenance, and regulatory needs.</h4>Leads IT operational strategy to align technology capabilities with enterprise priorities. Leads and oversee enterprise Release Management for all technology solutions deploying to production.Facilitates and responsible for the Change Advisory Board (CAB), ensuring risk assessment, dependency management, and stakeholder alignment for all changes.Identifies and actualizes enhancements to support company vision. Define and enforce production readiness criteria for all releases, including documentation, support models, and monitoring requirements.Establishes governance frameworks for budgeting, portfolio management, vendor oversight, and performance reporting. Serves as the escalation point for vendor-related issues impacting releases or production stability.Develops and maintains relationships with key stakeholders. Collaborate with cross-functional management teams.<h4>Implements standardized processes across project intake, prioritization, and delivery. Monitors key performance indicators (KPIs) and operational metrics, driving continuous improvement initiatives. Ensures audit readiness and compliance with internal and external requirements.</h4>Performs other duties as assigned<h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Information Technology or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4>Required: At least 8 years of experience in technology and/or enterprise operations.At least 5 years in release management, or business operations.At least 6 years of experience in leading, supervising and/or managing staff.Experience with IT governance, change and/ or release management frameworks.Preferred: Healthcare or other regulated industry experience.<h4>Skills</h4>Required:Exceptional knowledge and ability in ITIL, change management, release management frameworks.Strong understanding of IT governance, fiscal management, and portfolio management.Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization.Demonstrated ability to make sound and timely decisions.Demonstrated ability to adapt to changing situations and adjust strategies accordinglyDemonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.Excellent people skills for building relationships, fostering teamwork, and creating a positive work environmentExcellent written and verbal communication, negotiation, and people skills.Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.Must have a deep understanding of financial principles.Ability and exceptional knowledge in developing and managing budgets, forecasting future financial outcomes, and making informed decisions about resource allocation.Preferred:Vendor management and risk mitigation expertise.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Information Technology Infrastructure Library (ITIL) Certification<h4>Required Training</h4>Required:ITIL and change management training.<h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles

Director, Information Technology Business Operations

Salary Range:&nbsp;&nbsp;$135,136.00&nbsp;(Min.) -&nbsp;$175,676.00&nbsp;(Mid.) -&nbsp;$216,218.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Director of DevOps and Digital Transformation will lead enterprise-wide initiatives to modernize L.A. Care’s technology delivery capabilities and drive digital innovation. This position is responsible for establishing and scaling DevOps practices, enabling continuous integration and delivery (CI/CD), and aligning digital transformation efforts with organizational goals to improve agility, efficiency, and member experience. The position ensures all digital initiatives comply with HIPAA regulations and safeguard Protected Health Information (PHI) and Personally Identifiable Information (PII).Directs all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports. Responsible for driving performance to ensure that the team can facilitate high-impact decisions to support the success of L.A. Care’ initiatives and goals. Oversees the development, implementation, administration, and maintenance of the department's programs, policies, and procedures.<h4>Duties</h4>Conduct strategic planning to utilize resources to meet current and future departmental and Enterprise-wide goals. Direct the design and implementation of DevOps strategies, tools, and frameworks to support scalable, secure, and automated software delivery.Drive digital transformation initiatives across Information Technology (I.T.) and business units, including cloud adoption, platform modernization, and Artificial Intelligence (AI)/automation integration.Ensure all DevOps and digital transformation efforts comply with Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH), and other healthcare regulations.Oversee the implementation of robust security protocols to protect PHI and PII across all systems and platforms.Foster a culture of ownership, continuous improvement, and cross-team collaboration.Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees. Foster and promote a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals. Manages budgets and resources effectively.Collaborate with cross-functional teams to align DevOps and digital initiatives and strategies with enterprise architecture, data governance, and compliance standards. Ensure alignment with L.A. Care’s mission to serve vulnerable and low-income communities through technology-enabled care delivery.Establish key performance indicator (KPIs) and metrics to measure DevOps maturity, deployment velocity, and digital impact.Partner with Human Resources Business Partner (HRBP) and leadership to define new roles and upskill teams in support of transformation goals.Manage vendor relationships and evaluate emerging technologies to support strategic objectives.<h4>Perform other duties as assigned.</h4><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Computer Science<h4>Experience</h4>Required:At least 7 years of experience in DevOps or digital transformation.At least 6 years of experience in leading, supervising and /or managing staff.Proven experience implementing CI/CD pipelines, infrastructure as code, and cloud-native architectures.Experience with on-prem (VMWare), multi-cloud (AWS, Azure), and hybrid environments.Preferred:&nbsp; Experience with AI/ML integration, automation platforms, and digital health tools.Experience with Infrastructure as Code (IaC) tools (Terraform, ARM Templates/Bicep, CloudFormation).Experience with artifact repositories (JFrog Artifactory, Nexus).Experience with security tools for SAST/DAST (SNYK, Checkmarx, Rapid7, Wiz).Experience with code quality and testing tools (SonarQube, Selenium).<h4>Skills</h4>Required:Strong understanding of healthcare I.T., HIPAA compliance, and security best practices for PHI and PII.Demonstrated ability to lead cross-functional teams and manage complex change initiatives.Demonstrated ability to make sound and timely decisions.Demonstrated ability to adapt to changing situations and adjust strategies accordingly.Excellent written and verbal communication, negotiation, and people skills.Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.Strong financial acumen.Knowledge of CI/CD tools (GitHub Actions, Jenkins).Preferred:Familiarity with L.A. Care’s strategic priorities and community-focused mission<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Certification in Amazon Web Services (AWS)Certification in AzureCertification in Google Cloud Platform (GCP)Certification in HealthCare Information Security and Privacy Practitioner (HCISPP)Certified Information Privacy Professional/United States (CIPP/US)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles

Director, DevOps Engineering and Digital Transformation

Salary Range:&nbsp;&nbsp;$206,311.00&nbsp;(Min.) -&nbsp;$278,520.00&nbsp;(Mid.) -&nbsp;$350,729.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Senior Director, Information Technology (IT) Strategy and Product Management provides strategic leadership in defining and executing the technology vision aligned with enterprise goals. This role partners with executive leadership to ensure technology initiatives deliver business value, operational excellence, and innovation in support of member engagement and healthcare delivery. The position leads IT strategy development, product lifecycle management, and strategic initiatives across all L.A. Care business domains/IT functions. Working closely with cross functional teams to ensure that technology initiatives directly enable organizational growth, innovation, and operational excellence across all business lines.&nbsp;This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.&nbsp; Develops strategic plans, drives change and influences critical business outcomes.&nbsp; Oversee operations, ensuring efficiency and effectiveness.&nbsp;&nbsp; Steers top-level decision-making and implement initiatives that drive organization's forward.<h4>Duties</h4>Define and implement a multi-year IT strategy roadmap aligned with enterprise goals and transformation priorities.Translate business and clinical strategy into actionable technology initiatives that enhance member experience, care coordination, and operational efficiency.Lead annual IT strategic planning, prioritization, and governance processes in coordination with enterprise strategy and transformation teams.This role is key to driving enterprise digital transformation and ensuring alignment with strategic goals.&nbsp;Oversee the end-to-end lifecycle of enterprise solution deliveries from ideation and design to delivery, adoption, and continuous improvement.Champion the adoption of product management practices across IT to drive value-based delivery, iterative innovation, and measurable outcomes.Collaborate with business and technology stakeholders to develop product roadmaps, business cases, and key performance indicators (KPI) tied to enterprise goals.Partner with cross functional teams to align IT investments with enterprise transformation programs, such as digital health, data modernization, member experience, provider experience etc.Serve as a strategic advisor on technology trends and innovation opportunities that advance the organization’s mission in the healthcare ecosystem.Foster a culture of collaboration between IT, Strategy, Clinical, and Operations leaders to ensure cross-functional alignment.Establish performance metrics and governance frameworks to measure the success of IT strategic initiatives and product outcomes.Ensure compliance with healthcare regulations such as Health Information Portability and Accountability Act HIPAA), Centers for Medicare and Medicaid Services (CMS), Health Information Technology for Economic and Clinical Health (HITECH), etc. and IT security standards.Oversee vendor partnerships and technology investments to optimize value, scalability, and interoperability.Build organizational capabilities in strategic thinking, product innovation, and agile delivery.Serve as a mentor and thought leader across the IT and business strategy communities.Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees.Conducts strategic planning for utilization of resources in order to meet current and future departmental and enterprise-wide goals.Leads discussions on policy operationalization and oversees key policy perspective sharing.Manages budgets and resources effectively.Identifies and drives change initiatives. &nbsp;Identifies and actualizes enhancements to support company vision.Develops and implements communication strategies.Develops and maintains relationships with key stakeholders.&nbsp; Collaborates with cross-functional teams to achieve common goals.Represents the company or organization in external interactions.Develops and maintains relationships with key stakeholders.Perform other duties as assigned.<h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Information Systems or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4>Required:At least 10 years of progressive IT leadership experience.At least 10 years of experience lead, supervisory and/or management experience.At least 5 years of experience in strategic planning or product management within healthcare payer or provider environments.&nbsp;Preferred:Experience leading enterprise digital transformation and large-scale technology strategy initiatives.&nbsp;<h4>Skills</h4>Required:Strong strategic planning, communication, and leadership skills; deep understanding of healthcare technology landscape (EHR, interoperability, analytics, CRM).Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization.Demonstrated ability to make sound and timely decisions.Demonstrated ability to adapt to changing situations and adjust strategies accordinglyDemonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.Excellent written and verbal communication, negotiation, and interpersonal skills.Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.Preferred:Expertise in agile delivery, product portfolio management, and enterprise architecture alignment.&nbsp;<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Project Management Professional (PMP)Certified SAFe Product Owner/Product ManagerCertified Scrum Product Owner (CSPO)<h4>Required Training</h4>Required:Enterprise governance, compliance, and cybersecurity awareness training.&nbsp;<h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Medical Technology, Medicare, Medicaid, Healthcare

Senior Director, Information Technology Strategy and Product Management

Salary Range:&nbsp;&nbsp;$135,136.00&nbsp;(Min.) -&nbsp;$175,676.00&nbsp;(Mid.) -&nbsp;$216,218.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Director of Inside Sales and Broker Services provides strategic and operational leadership for the organization’s internal sales operations and broker telephonic support and services functions. This role oversees the inside sales team responsible for Medicare Advantage and Covered CA (On-exchange) enrollment support, as well as the broker services team assisting contracted agents selling both on-exchange and Medicare products.In this leadership role, the Director will collaborate and contribute to organizational initiatives that support our product lines: PASC SEIU, Medi-Cal,&nbsp; Medicare and Covered California Marketplace.&nbsp; As a recognized subject matter expert, the Director provides leadership to educate, develop, motivate and empower the sales team to achieve objectives with a focus on building effective business relationships within our markets.The Director ensures the delivery of a high-performing, compliant, and mission-driven sales experience that aligns with the organization’s commitment to expanding access to affordable, quality health care for diverse and underserved communities.This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.<h4>Duties</h4>Develop and execute the inside sales and broker support strategy to meet enrollment goals for all lines of business, including Medi-Cal, Medicare Advantage, and Covered California IFP plans.Partner with Marketing, Compliance, and Operations to ensure all sales and broker activities reflect organizational values, community focus, and regulatory compliance.Establish key performance indicators (KPIs) for sales conversion, broker satisfaction, service levels, and compliance adherence.Foster a culture of member-centric and broker-partner service excellence.&nbsp; Champion diversity, equity, and inclusion in all sales and broker engagement practices.Direct and coach the Inside Sales team responsible for telephonic, retention, and outreach efforts.Implement CRM systems, call center tools, and digital lead management workflows to support efficient and compliant sales operations.Develop training programs to ensure all staff maintain proficiency in plan benefits, eligibility, cultural competency, and CMS/Covered California requirements.Monitor sales performance metrics and implement continuous improvement strategies.Oversee the Broker Support team providing phone, email, and portal-based assistance to contracted agents and agencies.Ensure timely resolution of broker inquiries related to commissions, application status, eligibility, and enrollment processes.Lead the development of broker communication protocols, training sessions, and onboarding programs.Collaborate with internal and external partners (e.g., Sales Operations, Broker Channel Managers, Covered California, General Agencies, etc.) to streamline broker engagement and operational efficiency.<h4>Duties Continued</h4>Maintain compliance with CMS, DHCS, and Covered California sales and marketing regulations.Partner with Compliance and Legal to monitor evolving regulatory requirements and update procedures accordingly.Support audit readiness, documentation accuracy, and data integrity for all sales and broker activities.Work closely with Enrollment Operations, Provider Relations, and Customer Experience to ensure a seamless member acquisition and onboarding process.Collaborate with Community Outreach teams to align inside sales and broker initiatives with community health education and equity goals.Proactively initiate, build and maintain effective relationships and communication with both internal and external key stakeholders.&nbsp; Communicate with senior leadership and executives, provide reports on performance and progress towards objectives.Develop goals, objectives and action plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews, training, and disciplinary matters for direct reports.Conduct strategic planning for resource management in order to meet current and future departmental and enterprise-wide goals.Develops, and manages department budget, monitors expenditures and ensures financial sustainability.Perform other duties as assigned.<h4>Education Required</h4>Bachelor's Degree in Business or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Business or Related Field<h4>Experience</h4>Required:At least 7 years of progressive sales and service leadership experience in a health plan, managed care, or health insurance environment.At least 5 years of leading, supervising and/or managing staff.Experience overseeing broker or agent distribution channels preferred.Previous experience and strong understanding of Covered California, CMS marketing regulations, and state/federal enrollment processes.Previous experience with successful outcomes managing call center operations, CRM systems (Salesforce or equivalent), and sales analytics tools.<h4>Skills</h4>Required:Strategic leadership skills with the ability to balance mission-driven goals and sales performance.Excellent analytical, organizational, and project management skills.Proven ability to build and motivate high-performing teams in a multicultural environment.Ability to support L.A. Care’s mission of providing access to quality health care for Los Angeles County’s vulnerable and underserved populations.Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization.Demonstrated ability to make sound and timely decisions.Demonstrated ability to adapt to changing situations and adjust strategies accordingly.Demonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.Excellent written and verbal communication, negotiation, and interpersonal skills.Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.Preferred:Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese &nbsp;&nbsp;<h4>Licenses/Certifications Required</h4>State of California Department of Insurance License - Active, current and unrestricted California License (Or ability to obtain within 30-90 days of employment dependent on license/certification agency schedules)America’s Health Insurance Plans (AHIP) certification and Covered CA Plan Based Enroller Certification within 30-90 days of hire.Covered CA Certification (or ability to obtain within 30-90 days of employment dependent on license/certification agency schedules).<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4>Required:Ability to pass Medi-Cal Certification, L.A. Care Covered CA Certification and Medicare training certification within 90 days of hire.<h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Call Center, Medicare, Public Health, Equity, Customer Service, Healthcare, Finance

359 Leadership / Executive Board Jobs