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Welcome to Whataburger Careers!This position is a tactical and strategic business partner directly responsible for execution and management of overall business plans and goals related to field-level franchise operation services and the ventures program. Leads and supports business franchise partners toward achieving the overall strategic objective of properly administered products and services by developing people and procedures to protect and maintain the Company’s core values across the Whataburger system. Influences their teams to effectively utilize systems that achieve results through and with people. Functions as a corporate link by supporting all internal and external relationships to identify, implement, and sustain consistent improvement in operational effectiveness and customer satisfaction.Total Rewards:<ul><li>Competitive Weekly Pay</li><li>Bonus Program with 250% Upside Potential</li><li>Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance</li><li>Opportunities for Career Development and Growth</li><li>Healthcare and Life Insurance Benefits</li><li>Paid Time Off - 5 Weeks on Day 1</li><li>Flex Weeks - Remote Work Arrangement</li><li>Paid Corporate Holidays</li><li>401(k) Savings Plan with a Competitive Company Match</li><li>Paid Parental Leave – Subject to Eligibility Requirements</li><li>Short-Term Disability</li><li>Long-Term Disability</li><li>Scholarship Program - You and Your Dependents are Eligible!</li><li>Whataburger Family Foundation (Hardship Grant Assistance)</li><li>Discounted Meals For You and a Guest</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Awards and Recognition For All You Do</li><li>Retirement Celebration Program</li></ul>Responsibilities: <ul><li>Initiates and sets the standards around a common vision, realistic expectations, and celebrating successes. Ensures franchisees are meeting or exceeding Brand Standard expectations as outlined in the operations manuals.</li><li>Participates in strategic and tactical planning by gaining support from each department as it pertains to the business.</li><li>Plans, develops, evaluates, and implements projects and work efforts to meet operational and organizational goals.&nbsp; Serves as a franchise representative on project teams and special teams to study and improve new or existing processes.</li><li>Develops partnerships and relationships with senior management, support teams, and franchise leaders to develop goals and performance plans that will support the financial objectives of the business as well as the Franchisees, Brand Business Consultants, and Franchise Support Managers.</li><li>Partners with Franchise leadership to build, develop, and manage a Franchise Operations team capable of creating and carrying out corporate goals, objectives, and strategies.</li><li>Partners with franchisees to identify new restaurant infrastructure and/or organization development.</li><li>Conducts analyses of business processes &amp; strategies and makes recommendations for their continued improvement.</li><li>Develops and interprets accounting reports and other financial reports and tools.</li><li>Partners with franchisees to operate in accordance with the franchise agreement and other governance.</li><li>Provides thorough review of the franchise disclosure document, franchise agreement, and other legal documents, and ensures all governance is in alignment with the franchise disclosure document and franchise agreements.</li><li>Assumes additional responsibilities as assigned.</li></ul>Education:<ul><li>Bachelor’s degree or any equivalent combination of educational and work experience required</li><li>Master’s degree preferred</li></ul>Experience:<ul><li>5+ years’ experience, preferably in the restaurant industry, supervising others at various organizational levels, preferably at a regional or higher level</li><li>9+ years’ experience as project or program director</li><li>10+ years’ experience as project or program manager of major programs</li></ul>Knowledge, Skills &amp; Abilities:<ul><li>Highly developed interpersonal and relationship building skills, with demonstrated ability to promote a team environment and work effectively with all levels of employees</li><li>Demonstrated time management and organizational skills</li><li>Demonstrated general knowledge of working practices, procedures, and techniques</li><li>Proven ability to prepare and present ideas and recommendations to colleagues, managers, and direct reports with ample notice and preparation.</li><li>Proficiency in MS Office Word, Excel, Outlook, Power Point, and Visio (as applicable)</li><li>Proficiency in Workday (as applicable)</li><li>Advanced ability to communicate, influence, and negotiate decisions while motivating staff</li><li>Advanced ability to create and implement given strategic direction</li><li>Ability to work in a team environment</li></ul>Working Conditions/Travel Requirements:<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Must be able to travel occasionally both locally and long distances (including air travel), to worksites, meeting sites, and other locations</li><li>Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence</li></ul>300 Concord Plaza Dr San Antonio TX 78216-6903

Whataburger

Group Director, Franchise

<h4>Summary of Position</h4>Lionsgate has an immediate opening for a Director, Finance – SAP ERP &amp; Process Improvement &amp; Governance. This person will lead finance process design and governance in SAP S/4HANA, including Procure-to-Pay (P2P), Master Data Governance (MDG), and Intercompany Matching &amp; Reconciliation (ICMR). The role ensures timely quarter closes, accurate SEC reporting, robust SOX controls, and successful external audits.This person will also be a key leader on finance and accounting projects for senior management, including M&amp;A activities, due diligence and integration, capital and debt offerings, process improvement, and system implementations. The role will act as business owner for SAP finance capabilities and drive continuous improvement.<h4>Responsibilities</h4><ul><li>Key GL owner for SAP S/4HANA finance landscape (FI/CO) and integration with P2P/MM and AP processes.</li><li>Lead Procure-to-Pay process improvements and automation utilizing best in class tools and practices.</li><li>Establish SAP Master Data Governance (MDG) for Business Partners, GL accounts, cost/profit centers; internal orders, project systems, title master and enforce data standards and workflows.</li><li>Manage intercompany processes using SAP ICMR: configure matching rules, variance workflows, and auto postings to accelerate close.</li><li>Enable Group Reporting integration for consolidations and intercompany eliminations.</li><li>Implement SOX and internal controls in SAP: user access, segregation of duties, and audit dashboards using SAP GRC.</li><li>Serve as product owner for SAP finance enhancements: requirements, testing, cutover, training, and hypercare.</li><li>Drive continuous improvement using SAP Signavio for process mining and KPI tracking.</li><li>Oversee accounting for joint ventures and subsidiaries with unique reporting requirements.</li><li>Coordinate quarterly close readiness and ensure timely SEC filings and successful audits.</li><li>Partner with FP&amp;A and Tax for accurate intercompany and royalty accounting.</li><li>Act as signatory on designated bank accounts and align bank integrations with SAP payment processes.</li></ul><h4>Qualifications and Skills</h4><ul><li>Bachelor’s degree in Accounting, Finance, or Information Systems; CPA preferred.</li><li>5+ years of relevant experience.</li><li>Expertise in SAP ECC, SAP S/4HANA Finance (FI/CO) and integration with P2P/MM and AP.</li><li>Experience implementing SAP MDG and Business Partner governance.</li><li>Knowledge of SAP ICMR and Group Reporting for intercompany and consolidation.</li><li>Strong understanding of SOX controls and SAP GRC Access Control.</li><li>Systems design and implementation experience, including testing, conversions and change management.</li><li>Strong US GAAP knowledge and advanced Excel skills.</li><li>Excellent communication and collaboration skills; ability to work under tight deadlines.</li><li>Advanced SAP reporting skills across ECC and BW and Report Painter.</li><li>Ability to navigate and work in a fast pace environment, multitasking on many initiatives across global locations.&nbsp;</li><li>Proven track record for implementing process improvements and technology across global organizations.</li><li>International accounting and Media and Entertainment experience preferred.</li></ul><h4>Nice to Haves</h4><ul><li>Experience with Central Finance and multi-ERP integration.</li><li>Public accounting experience.</li></ul><h4>About Lionsgate</h4>Lionsgate (NYSE: LION) is one of the world’s leading standalone, pure play, publicly traded content companies. It brings together diversified motion picture and television production and distribution businesses, a world-class portfolio of valuable brands and franchises, a talent management and production powerhouse and a more than 20,000-title film and television library, all driven by the studio’s bold and entrepreneurial culture.<h4>Our Benefits</h4><ul><li>Full Coverage – Medical, Vision, and Dental</li><li>Work/Life Balance – generous sick days, vacation days, holidays, and Impact Day</li><li>401(k) company matching</li></ul><h4>Compensation</h4>$140,000 – $150,000<h4>EEO Statement</h4>Lionsgate is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Lionsgate will provide reasonable accommodations for qualified individuals with disabilities. Lionsgate will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law. &nbsp;

Lionsgate

Director, Finance - SAP ERP & Process Governance

Salary Range:&nbsp;&nbsp;$171,925.00&nbsp;(Min.) -&nbsp;$232,100.00&nbsp;(Mid.) -&nbsp;$292,274.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Senior Director of Strategic Investments and Partnerships leads L.A. Care’s strategic giving, investments, innovation, and partnership work with the Chief Strategy and Transformation Officer.&nbsp; This position will manage and research investment trends in strategic giving and broader investments that support L.A. Care’s business. In tandem with the strategic plan, this position will ensure that annually investments and partnerships are aligned with strategic priorities. The position will work in tandem with the analytics team on artificial intelligence (AI), emerging technologies and innovation opportunities. The Senior Director is responsible for charting LA Care’s path in strategic investments, external partnerships, and impactful community giving in collaboration with internal departments who design and operationalize community programs and initiatives. This position serves as a crucial bridge between organizational strategy and external collaboration, ensuring that capital and community resources are deployed to further the health plan’s mission, maximize value, and foster health equity across Los Angeles County. With oversight of a multi-million-dollar portfolio, the Senior director works with internal operational teams to leverage both quantitative and qualitative insights to unlock new avenues for innovation, growth, and social impact, and build relationships with community leaders, business partners, philanthropic organizations and other key stakeholders in Los Angeles County and beyond to enhance L.A. Care’s influence and reputation.The Senior Director leads LA Care’s advancement into innovative digital health solutions, focusing on the adoption and integration of artificial intelligence and other disruptive technologies alignment investment and partnership opportunities with this work. This leader crafts a forward-thinking technology vision to propel L.A. Care’s service delivery, member engagement, and operational efficiency. Acting as both strategist, persuader, and champion, the role evaluates next-generation tools, fosters experimentation, and ensures responsible implementation that meets legal and ethical standards—positioning L.A. Care as a tech-enabled health plan prepared for the future of healthcare.The Senior Director will direct all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.&nbsp; The Senior Director will coordinate, consult and coordinate across L.A. Care to ensure that business partners are engaged to ensure the point of view of the business is key in investments and partnerships.<h4>Duties</h4>Develops and refines the organization’s strategic investment portfolio and partnership roadmap.&nbsp; Guides the direction and effectiveness of community giving programs to support core L.A. Care objectives.&nbsp; Aligns investment and partnership efforts with long-term organizational growth and innovation goals. Oversees due diligence, selection, and management of investment and partnership opportunities across L.A. Care with relevant stakeholders. &nbsp;Works with internal operational and programmatic leaders to ensure operationalization of investment and giving programs, including budget oversight and performance tracking.Monitors program outcomes, reports to executive leadership, and recommends course corrections as needed.Builds, mentors, and retains a high-performing team accountable for program results.Fosters a culture of mission-driven engagement, collaboration, and professional growth.Sets clear goals, coach direct reports, and ensure cross-team accountability.Creatively thinks and responds to emerging threats and issues and examines business opportunities and needs in respond.Develops and executes community-based initiatives and advocacy in partnership with operational and program leaders.Collaborates on investment planning, budget management, ROI analyses and accounting for investments and community giving.<h4>Duties Continued</h4>Coordinates community supports cross-functional stakeholders within the organization to obtain input on strategic investments and partnerships from the organization's stakeholders including but not limited to the Public Advisory Committees. Supports senior leadership and the Board in the development of strategic investments and partnerships to grow and develop the business and serve the community of Los Angeles County. Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees. Prepares briefings, reports, consultation documents and presentations that clearly articulate L.A. Care's regulatory position and policy. Develops regulatory position and policy based on research and evidence.Develop, and manage department budget, monitor expenditures and ensures financial sustainability.Shapes digital innovation strategy, prioritizing high-impact tech investments for LA Care.Serves as a thought leader on emerging tech, guiding adoption in clinical and administrative domains.Anticipates industry trends and regulatory shifts to maintain competitive edge.<h4>Performs other duties as assigned. </h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Public Health or Related Field<h4>Experience</h4>Required:At least 9 years of relevant experience in a health organization or managed care setting with government health programs, health policy, social service organizations and/or government.At least 8 years leading staff or supervisory/management experience in a health organization or managed care setting, focusing on government health programs, health policies, social service organizations, etc. <h4>Skills</h4>Required:Ability to perform both qualitative and quantitative analysis and research. Excellent analytical, communication and strategic planning skills and a demonstrated ability to build strategic alliances are key.Ability to make timely and effective decisions.Strong ability to prioritize and handle multiple initiatives in parallel as well as changing priorities.Excellent organizational, technical writing, verbal and interpersonal communication skills, and keen attention to detail.Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.Strong strategic and operational acumen, with the ability to collaborate across business areas, anticipate analytic needs, and ensure alignment with enterprise priorities and transformation initiatives. Demonstrated ability to adapt to a fast-paced and evolving environment.Excellent verbal and written communication skills.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Philanthropic, Philanthropy, Public Health, Equity, Nonprofit, Healthcare, Finance

L.A. Care Health Plan

Senior Director, Strategic Investments, Innovation and Partnerships

Salary Range:&nbsp;&nbsp;$171,925.00&nbsp;(Min.) -&nbsp;$232,100.00&nbsp;(Mid.) -&nbsp;$292,274.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Director of Artificial Intelligence (AI) and Impact Science is a senior leader, responsible for overseeing and advancing Applied AI and Casual Impact work. This position ensures that the team’s predictive, AI-driven, and causal analytics work is high-quality, reproducible, and aligned with the organization’s enterprise strategy and operational priorities.This Director bridges advanced technical expertise, strategic foresight, and cross-functional collaboration. &nbsp;Provides leadership and mentorship to staff, ensuring compliance with analytic development standards, governance policies, and reproducibility requirements. Additionally, this position maintains close alignment with Enterprise Analytics leadership, including Directors and Managers of domain-aligned analyst teams, to integrate the team’s outputs into broader portfolio initiatives and operational workflows.The Director scans the AI and emerging technology landscape to evaluate new solutions to guide build vs. buy decisions and ensure the organization continuously leverages innovative tools that provide incremental enterprise value. This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.<h4>Duties</h4><h4>Lead, mentor, and develop assigned team(s), fostering technical excellence, analytic rigor, and professional growth.</h4><h4>Ensure all analytic solutions follow standardized development practices, including version control, peer review, reproducible pipelines, and documentation protocols.</h4><h4>Serve as the primary liaison to other Enterprise Analytics leaders, integrating AI and causal science deliverables into domain-specific portfolios to maximize enterprise impact.</h4><h4>Guide cross-functional teams in translating AI and causal insights into actionable business recommendations, operational improvements, and strategic decision-making.</h4><h4>Oversee the design, implementation, and validation of predictive models, AI solutions, and causal impact studies, ensuring methodological rigor, scalability, and interpretability.</h4><h4>Establish and maintain technical standards, workflows, and governance policies for AI and causal impact analytics.</h4><h4>Continuously scan the AI, machine learning, and emerging technology landscape to identify tools, platforms, and frameworks that could enhance analytic capabilities, inform build vs. buy decisions, and deliver incremental value.</h4><h4>Assess new technologies and provide recommendations on integration strategies, feasibility, and potential Return on Investment (ROI) for adoption in enterprise workflows.</h4><h4>Promote the use of responsible AI principles, ensuring fairness, transparency, and explainability in all deployed solutions.</h4><h4>Duties Continued</h4><h4>Maintain oversight of resource allocation, project prioritization, and delivery timelines across the team.</h4><h4>Collaborate with key stakeholders to integrate predictive and causal insights, providing holistic, enterprise-level solutions.</h4><h4>Represent the AI &amp; Impact Science team to senior leadership and external stakeholders, communicating strategic value, project outcomes, and future opportunities.</h4><h4>Foster a culture of continuous learning, experimentation, and innovation within the team.</h4><h4>Proactively initiate, build and maintain effective relationships and communication with both internal and external key stakeholders.&nbsp; Communicate with senior leadership and executives, provide reports on performance and progress towards objectives. </h4><h4>Develop goals, objectives and action plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews, training, and disciplinary matters for direct reports.</h4><h4>Conduct strategic planning for resource management in order to meet current and future departmental and enterprise-wide goals. </h4><h4>Develops, and manages department budget, monitors expenditures and ensures financial sustainability. </h4>Perform other duties as assigned.<h4>Education Required</h4>Master's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Doctorate Degree<h4>Experience</h4>Required:At least 7 years of progressive experience in advanced analytics, data science, or AI/ML.At least 7 years of experience supervising/managing staff.At least 3 years of professional experience working in a healthcare setting (e.g., Managed Care Organization, health system, hospital network, or health plan).Demonstrated successful experience leading teams of technical practitioners (data scientists, analysts, or equivalent) in healthcare or complex enterprise environments.Hands-on experience with AI/ML model development, causal inference, and enterprise-scale analytics projects.Experience managing multiple projects and prioritizing resources in a dynamic environment.Experience evaluating emerging AI and analytics technologies and guiding build vs. buy decisions.Prior experience setting standards for reproducibility, governance, and responsible AI practices.Preferred: Experience in a Managed Care Organization (Medicaid, Medicare, ACA Exchange).Experience with health equity analytics and population segmentation for targeted interventions.<h4>Skills</h4>Required:Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization. Demonstrated ability to make sound and timely decisions.Demonstrated ability to adapt to changing situations and adjust strategies accordingly.Demonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment. Excellent written and verbal communication, negotiation, and interpersonal skills.Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations. Demonstrated ability to lead and mentorship of technical teams in AI, data science, or analytics.Ability to operationalize analytics and AI outputs into business workflows and enterprise decision-making.Advanced understanding of predictive modeling, AI/ML methods, causal inference, and analytic pipeline design.Strong project management and prioritization skills, including using Jira or equivalent workflow tools.Expertise with collaboration and documentation tools such as GitHub and Confluence.Exceptional communication and stakeholder engagement skills for technical and non-technical audiences.Proven ability to collaborate across multiple business domains, integrating analytics into strategic decision-making and operational workflows.Strong communication skills with the ability to translate complex technical topics for senior leadership and non-technical stakeholders.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Certified Health Data Analyst (CHDA)Certified Analytics Professional (CAP)Snowflake SnowPro Core CertificationSnowPro Specialty: Data Engineering or SnowparkHealth Economics and Outcomes Research (HEOR) Certification or Graduate CertificateAdvanced AI/ML or Data Science certifications (e.g., Microsoft DP-100, MITx MicroMasters in AI, or similar)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Additional Skills:Preferred: Expertise in responsible AI principles, including fairness, transparency, and explainability.Ability to evaluate emerging AI technologies and integrate them strategically into enterprise analytics capabilities.Knowledge of Shiny, Streamlit, or other visualization and analytic tool deployment platforms.Knowledge of healthcare administrative datasets (claims, encounters, eligibility, provider networks, quality measures).Knowledge of Snowflake/Snowpark, cloud-based analytics, and large-scale distributed computing environmentsSalary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Medicaid, Medicare, Defense, Claims, Equity, Healthcare, Government, Insurance, Finance

Director, Artificial Intelligence and Impact Science

Salary Range:&nbsp;&nbsp;$171,925.00&nbsp;(Min.) -&nbsp;$232,100.00&nbsp;(Mid.) -&nbsp;$292,274.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Director, Enterprise Analytics provides strategic leadership and operational oversight for one of two primary analytic domains: Provider Performance &amp; Experience or Member Experience &amp; Outcomes. This position plays a pivotal role in enabling data-driven decision-making across the enterprise by translating complex data into actionable insights that inform strategy, improve performance, and advance organizational goals. As a key leader, the Director ensures that analytic strategy and execution are tightly aligned with other cross functional areas to drive L.A. Care’s enterprise transformation and strategic outcomes.The Director oversees analytic teams in the design, development, and delivery of insights that span multiple operational and strategic workstreams. Ensures efficiency and effectiveness in work outcomes. &nbsp;This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports<h4>Duties</h4>Lead strategic planning and prioritization for analytics efforts within the assigned domain, ensuring alignment with organizational objectives and enterprise priorities.Oversee and mentor leadership, fostering development of technical, operational, and leadership capabilities.Ensure delivery of enterprise-level dashboards, reports, and analytic products that support business performance, regulatory compliance, member outcomes, and provider experience.Partner with executives, strategic pillar leaders, cross-functional stakeholders, and partners to translate organizational priorities into analytics strategies, work plans, and actionable insights.Support and enforce analytic governance, standardization, and methodology consistency across teams and domains.Serve as the first point of engagement for domain analytics needs, providing expert guidance, strategic recommendations, and escalation support.Track and monitor analytic initiatives, ensuring timely delivery, quality, and relevance to business objectives.Advocate for data-driven decision-making, assuring they are embedded into strategic planning performance management and transformation initiatives across the enterprise and provide thought leadership on analytic strategy, capabilities, and innovation.Collaborate with key stakeholders to ensure alignment of data architecture, availability, and quality with analytic needs.Continuously assess enterprise and domain-level analytic capabilities, identifying opportunities for process improvement, automation, and innovation. Support and enforce the development, standardization, and governance of analytic processes and outputs across domains to ensure consistency, accuracy, and quality. <h4>Duties Continued</h4>Integrating development and outputs from the Applied AI and Causal Impact Data Science Team into the domain portfolio and roadmap, ensuring predictive and explainable models and program causal impact evaluations are operationalized, actionable, and aligned with business needs. Serving as a primary analytics liaison to stakeholders for the position’s focal analytic domain.Develop goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews, training, and disciplinary matters for direct reports.Conduct strategic planning for resource management in order to meet current and future departmental and enterprise-wide goals.Develop, and manage department budget, monitor expenditures and ensures financial sustainability.Perform other duties as assigned.<h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4>Required: At least 9 years of progressively responsible experience in analytics.At least 7 years of experience supervising/managing staff. Experience leading teams, projects, initiatives, or cross-functional groups.Experience with SQL, Python, and Tableau (or comparable BI/visualization tools) in a server-based analytics environment.Experience integrating outputs from advanced analytics or data science models into operational analytic portfolios.Preferred: Experience with stakeholder engagement, executive reporting, and strategic initiative management.Experience implementing and enforcing enterprise-level analytic standards and governance.<h4>Skills</h4>Required:Ability to lead multiple Managers and analytic teams, set priorities, and align work with enterprise strategy.Deep knowledge of healthcare operations, quality measurement, risk adjustment, provider networks, provider performance, population health and member experience.Demonstrated ability to set enterprise analytic priorities, translate strategy into execution, and deliver actionable insights to executive leadership.Knowledge of managed care, Medicare Advantage, Medi-Cal, commercial insurance operations, and compliance reportingKnowledge of prescriptive analytics, predictive risk modeling, or causal impact modeling.Ability to support and enforce the development, standardization, and governance of enterprise analytics outputs.Ability to synthesize complex findings into actionable recommendations and communicate effectively with senior leaders.Ability to provide oversight of multiple complex analytic initiatives, ensuring on-time and high-quality delivery.Ability to partner effectively across Information Technology (IT), Data Governance, operational and clinical teams, and business stakeholders.Ability to mentor Senior Managers, Managers, and analytic leaders, building enterprise analytic capability. Excellent written and verbal communication skills. Strong negotiation and interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.Strong strategic and operational acumen, with the ability to collaborate across business areas, anticipate analytic needs, and ensure alignment with enterprise priorities and transformation initiatives. Demonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.Preferred:Advanced knowledge of visualization design, executive dashboards, and Key Performance Indicators (KPI) frameworks.Strategic planning skills for enterprise analytic initiatives.Change management expert knowledge to drive adoption of standardized processes and tools.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Certified Professional in Healthcare Quality (CPHQ)Project Management Professional (PMP)Tableau Desktop or Tableau Server CertificationSnowflake SnowPro Core CertificationOther analytics or data-focused certifications (e.g., Microsoft Certified: Data Analyst Associate, Python for Data Science certifications)<h4>Required Training</h4>Preferred:Snowflake or SnowPro trainingHealthcare analytics training (e.g., HEDIS, Risk Adjustment, MLTSS)Executive leadership or strategic analytics trainingTraining in data governance, reproducibility, and analytic methodology best practicesFamiliarity with predictive modeling, prescriptive analytics, and causal inference methods<h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Domain Specific Experience and Skills: Domain Focus: Provider Performance &amp; Experience Analytics Required:Proven experience leading and executing analytics strategy across at least one of the following managed care domains: Authorizations, Claims and Medical Cost Driver Analytics, Provider Network Strategy Analytics, or Risk Adjustment and Encounter Analytics.Demonstrated ability to align operational, financial, and clinical analytics to improve provider performance, experience, and value-based outcomes.Experience integrating analytic insights into provider engagement, performance improvement, and contracting strategies.Preferred: Experience with predictive modeling, cost driver analytics, and provider performance dashboards to support strategic decision-making.Deep understanding of provider network contracting, credentialing, utilization management, and claims operations.Knowledge of managed care regulations, compliance requirements, and operational reporting standard.Domain Focus: Member Experience &amp; Outcomes AnalyticsRequired:Experience leading and executing analytics strategy across Member Experience, Quality, Population Health, and Access to Care domains.Knowledge of population health frameworks, risk stratification methodologies, and social determinants of health analytics.Proven ability to align analytics to drive measurable improvements in member satisfaction, clinical quality outcomes, care access, and population health performance.Demonstrated success in developing and operationalizing analytics that inform strategic decision-making, program evaluation, and performance improvement initiatives. Preferred:Experience with Consumer Assessment of Healthcare Providers and Systems (CAHPS), Healthcare Effectiveness Data and Information Set (HEDIS), Stars, and other quality and satisfaction measurement programs.Experience incorporating predictive, explainable, and causal impact models into analytics solutions to enhance member insights and guide strategic interventions.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Claims, Medicare, Performance Management, Insurance, Healthcare, Human Resources

Director, Enterprise Analytics

American Express invites you to share your resume so you can be considered for future opportunities at the Director level with the New York based Colleague Experience Group within the Colleague Strategic Partner team.At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.&nbsp;The Director, HR Business Partner / Colleague Strategic Partner role will join the Colleague Strategic Partner (CSP) organization at American Express, partnering with senior leaders and teams across the enterprise. In this role, the Director will support one or more business units, providing strategic HR leadership to help enable colleagues who deliver on the American Express brand promise every day. The CSP Director works closely with leaders to drive talent strategy, organizational effectiveness, and colleague experience across a diverse, global workforce.Responsibilities:<ul><li>Providing high impact consultation and solutions to our business leaders using a practical and data-driven approach&nbsp;</li><li>Engaging actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained.&nbsp;</li><li>Building and leading a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change.&nbsp;</li><li>Integrating inclusive leadership behaviors and ensuring a diverse workforce that is representative of our customers and the communities in which we operate.&nbsp;</li><li>Be proactive in the development, engagement, retention, and succession of critical talent.&nbsp;</li><li>Understanding and improving the ‘moments that matter’ in the careers of our colleagues.&nbsp;</li><li>Designing products, processes and tools informed by colleague data and insights. Co-creating with business leaders and CEG colleagues to ensure the solutions meet business needs.&nbsp;</li><li>Lead change, end-to-end, to enable business priorities. &nbsp;</li></ul>Minimum Qualifications:<ul><li>A minimum of 5+ years of CEG/HR related, or organizational consulting experience.</li><li>Experience in HR Business Partner related disciplines including but not limited to experience and understanding of consulting, coaching, talent, recruitment, performance, leadership and change management.&nbsp;</li><li>Proven success in designing and delivering high-quality, end-to-end, colleague-centric solutions that enable business outcomes.&nbsp;</li><li>Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage.&nbsp;</li><li>Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.&nbsp;</li></ul>Preferred Qualifications:<ul><li>Knowledge of multiple HR disciplines, including colleague labor relations, talent management, inclusion and diversity, organizational effectiveness, compensation, and leadership development.&nbsp;</li><li>A global mindset and experiences with different countries and cultures.&nbsp;</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Director, HR Business Partner/Colleague Strategic Partner : Future Opportunities

This role will play a critical leadership position within the U.S. Commercial Compliance team supporting the U.S. Corporate Card Programs including vPayment, Business Travel Account, Expense Management &amp; Travel Partnerships, @Work, Corporate Account Setup and Spend Enablement, as well as the U.S. issued Global Dollar Card.This person will provide strategic compliance oversight and effective challenge to ensure business strategies and initiatives are compliant with applicable laws, rules and regulations for Corporate commercial products, capabilities and offerings.The compliance efforts for this position will have a particular focus on product development, marketing strategies, risk management initiatives, rewards and benefits, and customer communications.Job responsibilities include:<ul><li>Provide effective challenge over business processes and controls aimed to mitigate risk and ensure compliance with regulatory and policy requirements.</li><li>Effectively inform on the development and implementation of policy and regulatory requirements in the areas of UDAP, general card practices, general banking, and other relevant federal, state and local regulations.</li><li>Play a critical role within each of the Compliance program elements of the Compliance Target Operating Model, covering BU support functions.</li><li>Oversee and effectively challenge on applicable regulations and policies, monitor performance and emerging risks to assess the efficacy of mitigating controls, procedures and practices within the business.</li><li>Collaborate with key compliance subject matter experts as well as partners across the Enterprise, such as the General Counsel's Organization, Audit and Operational Excellence groups.</li></ul>Qualifications<ul><li>Deep regulatory knowledge of the financial regulations applicable to U.S. corporate card products including UDAP.</li><li>Prior credit card industry, compliance, legal or risk experience is a plus.</li><li>Strong relationship and leadership skills with proven ability to communicate and collaborate effectively at all levels of the organization.</li><li>Ability to exercise good judgment in the development and pursuit of compliant solutions.</li><li>Prior experience of leading and developing high performing teams is a plus.</li><li>Excellent written, verbal, research, analytical, and interpersonal skills.</li><li>Strong project management skills, ability to lead multiple projects and support multiple priorities simultaneously.</li><li>Demonstrated ability to make decisions independently, work well under pressure, meet deadlines and adapt easily to frequent change.</li><li>Bachelor’s degree required; advanced degree preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position OverviewThe Director of Internal Fraud Event Response is responsible for the development of advanced analytics that enable strategic insights, internal fraud identification, control evaluation, outlier analysis, and compensating control implementation in response to emerging internal fraud risk.&nbsp; The Director will provide guidance, best practice, and code validation for other analytic staff across the IFCOE. The successful candidate will play a critical role in protecting American Express from insider-driven risks. This leader will support the creation of data driven decision making for internal fraud response across the enterprise, while ensuring strong alignment between analytics, operational execution, and rules strategy.&nbsp;Reporting to the Vice President of Internal Fraud Event Response, this senior professional will leverage analytical expertise, business acumen, and technical proficiency to translate fraud intelligence into actionable detection response that will inform control enhancements, policy changes, and detection strategy implementation. The ideal candidate has a strong background in fraud analytics, coding, rule design, and control optimization — with a passion for protecting the integrity of American Express’s people, processes, and data.Key Responsibilities:<ul><li>Create and implement compensating controls to address emerging risks and regulatory changes.</li><li>Provide analytic support to more junior analytic staff</li><li>Respond to executive and board requests with timely, data-driven insights and recommendations.</li><li>Support continuous improvement of internal fraud detection models and analytic tools in partnership with the Detection Analytics team.</li><li>Develop statistical modeling, machine learning, and data visualization to identify fraud patterns and emerging threats impacting the industry and American Express.</li><li>Ensure the integrity, aggregation, and interpretation of data supporting internal fraud capabilities</li><li>Lead rapid response initiatives to address new fraud schemes or internal and external fraud events.</li><li>Create ad hoc analysis in response to requests from Executive leadership, providing actionable insights under tight deadlines.</li><li>Collaborate with compliance, audit, and risk management teams to ensure effective risk identification, assessment, and mitigation strategies</li><li>Serve as a key liaison with executive leadership, board members, and regulatory bodies.</li><li>Communicate complex analytic findings and risk assessments in clear, actionable terms for non-technical stakeholders.</li><li>Ensure all internal fraud analytics and controls comply with relevant laws, regulations, and internal policies.</li><li>Stay abreast of regulatory developments and industry best practices, updating processes as needed.</li><li>Conduct detailed analysis of insider-related fraud incidents, trends, and behaviors to identify emerging risks and control opportunities.</li><li>Use data-driven insights and behavioral analytics to uncover early indicators of internal fraud exposure.</li><li>Partner with Fraud Operations, Investigations, and Operational Risk teams to translate case findings into preventive rule logic.</li><li>Manage rule documentation, governance, and performance reporting consistent with enterprise risk standards.</li><li>Work closely with 2LOD to ensure rules align with policy, regulatory, and control frameworks.</li><li>Provide subject matter expertise on internal fraud risk patterns, detection methods, and process design.</li><li>Stay current on emerging internal fraud trends, rule design techniques, and fraud prevention technologies.</li><li>Leverage automation, data visualization, and analytics to continuously refine detection logic.</li><li>Contribute to a culture of innovation and proactive risk management across the Internal Fraud 1LOD COE.</li></ul>Qualifications:<ul><li>10 years of experience in internal fraud detection, fraud risk management, rules development, or analytics, preferably in financial services or payments.</li><li>Demonstrated experience designing and implementing fraud detection rules or models in a production environment.</li><li>Strong understanding of internal fraud typologies, control design, and risk frameworks.</li><li>Advanced proficiency with analytical tools and query languages (SQL, SAS, Python, etc.).</li><li>Experience working with rule management systems, case management platforms, large database environments/warehouses, and decision engines.</li><li>Excellent analytical, problem-solving, and documentation skills with attention to accuracy and governance.</li><li>Ability to work effectively in a fast-paced, cross-functional environment with minimal supervision.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Director, Internal Fraud Event Response

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position Overview:The Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems, ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure, alert triage and case referrals. Working closely with the VP of Detection, Reporting, and QA, Investigations&nbsp;and&nbsp;Technology&nbsp;teams,&nbsp;the&nbsp;Director&nbsp;ensures&nbsp;that&nbsp;internal&nbsp;fraud&nbsp;alerts&nbsp;are&nbsp;timely,&nbsp;accurate,&nbsp;and&nbsp;actionable,&nbsp;while minimizing false positives and operational noise.KeyResponsibilities:<ul><li>Lead&nbsp;the&nbsp;fraud&nbsp;detection&nbsp;operations&nbsp;team,&nbsp;responsible&nbsp;for&nbsp;monitoring&nbsp;and&nbsp;triage&nbsp;of&nbsp;internal&nbsp;fraud&nbsp;alerts</li><li>Oversee&nbsp;daily&nbsp;workflows&nbsp;including&nbsp;alert&nbsp;intake,&nbsp;triage,&nbsp;escalation&nbsp;and&nbsp;case&nbsp;referral&nbsp;to&nbsp;investigation&nbsp;teams</li><li>Ensure&nbsp;operational&nbsp;coverage,&nbsp;service&nbsp;level&nbsp;adherence&nbsp;and&nbsp;timely&nbsp;escalation&nbsp;of&nbsp;high-risk&nbsp;incidents</li><li>Support&nbsp;the&nbsp;VP&nbsp;of&nbsp;Detection, Reporting, and QA&nbsp;to&nbsp;operationalize&nbsp;new&nbsp;rules,&nbsp;thresholds&nbsp;and&nbsp;models&nbsp;into&nbsp;monitoring&nbsp;systems</li><li>Track&nbsp;and&nbsp;improve&nbsp;detection&nbsp;efficiency&nbsp;(hit&nbsp;rates,&nbsp;false&nbsp;positives,&nbsp;alert&nbsp;to&nbsp;case&nbsp;conversion)</li><li>Define&nbsp;and&nbsp;report&nbsp;on&nbsp;detection&nbsp;operations&nbsp;Key&nbsp;Performance&nbsp;Indicators&nbsp;(KPI)</li><li>Contribute&nbsp;to&nbsp;reporting&nbsp;on&nbsp;detection&nbsp;effectiveness&nbsp;and&nbsp;operational&nbsp;performance</li><li>Partner&nbsp;with&nbsp;investigations&nbsp;on&nbsp;case&nbsp;referrals&nbsp;and&nbsp;feedback&nbsp;loops&nbsp;to&nbsp;refine&nbsp;detection&nbsp;quality</li><li>Support&nbsp;audit&nbsp;and&nbsp;regulatory&nbsp;review&nbsp;of&nbsp;detection&nbsp;operations</li><li>Build&nbsp;and&nbsp;manage&nbsp;a&nbsp;team&nbsp;of&nbsp;fraud&nbsp;detection&nbsp;analysts&nbsp;and&nbsp;operations&nbsp;specialists</li><li>Drive&nbsp;a&nbsp;culture&nbsp;of&nbsp;operational&nbsp;discipline,&nbsp;continuous&nbsp;improvement&nbsp;and&nbsp;risk&nbsp;ownership</li></ul>Desired Leadership Characteristics:<ul><li>Calm and decisive under pressure.</li><li>Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues</li><li>Initiative and bias for action and for getting things done</li><li>Proven ability in extending and maintaining strong relationships in a complex multi-national corporation</li><li>Strong problem solver with the ability to use analytical methods to affect change</li><li>Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in fraud operations, monitoring, or security operations, with at least 3 years in a leadership role</li><li>Deep understanding of fraud monitoring tools, insider threat detection and case management systems</li><li>Strong knowledge of internal fraud typologies and insider risk behaviors</li><li>Proven track record of managing global operations teams</li><li>Strong collaborations skills with Technology, CEG, Legal and risk oversight functions</li><li>Experience with operational KPIs, back-office case and SLA management, and executive reporting</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Director, Detection Operations, Internal Fraud

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?ICRST First Line Fin Crimes team is looking for Technology leader for our Value Co-Creation (VCC) team. VCC is our new way of working that brings designated Business, Product, and Technology leaders together throughout the product development lifecycle to identify dependencies, make decisions, and capture them in centralized artifacts. &nbsp;This enables rapid generation of customer and business outcomes. As the Technology leader, you would build value streams with engineers from multiple technology domains and deliver enterprise top initiatives at fast pace. This role requires strong communication skills and the ability to translate business objectives into an execution strategy while resolving and tracking risks, dependencies, and impediments to value stream deliverables. Ideal candidate should be able to come up with innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms across technology domains that VCC initiatives requires, and lead engineers in the creation of software solutions.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. If you have the talent and desire to deliver innovative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team #TeamAmex. Key Responsibilities:<ul><li>Collaborate with Product, Business and Engineering partners to establish, prioritize and build roadmaps for VCC initiatives.</li><li>Work with a team of highly talented engineers to rapidly build value streams that deliver Enterprise top programs.</li><li>Collaborate with a wide variety of partners within business and technology teams to inspire change required to execute product roadmaps.</li><li>Perform rapid POCs as needed to experiment and set direction for the engineering value streams.</li><li>Think out of the box and bring an external perspective, desire to learn new technologies, ability to enable business capabilities through innovation and increase efficiency in crafting and delivering new capabilities with our global colleagues.</li><li>Provides technical mentorship to Software Engineers at various levels. Leads, mentors, and coaches Senior Software Engineers and teams, fostering a culture of excellence and setting high standards and expectations for the team.</li><li>Mentor and nurture talent and promote a culture of togetherness, partnership, and continuous team improvement through mentoring, feedback, and metrics.</li><li>Responsible for the people management of a co-located and remote engineering teams.</li><li>Partner with customers and other internal teams and technical product managers to deliver features.</li><li>Apply any specialized knowledge of industry standards or practices to team initiatives, helping to identify complex and/or broad problems and formulate recommendations.</li><li>Influence up/down/across and promote modern software engineering principles!</li><li>Collaborate with enterprise technology teams to motivate change required and support the team in technical issue resolution.</li><li>Recruit and hire outstanding and diverse talent from the industry.</li><li>Engage in 1-on-1 conversations with team members for mentorship and career development planning.</li></ul>Qualifications:<ul><li>Extensive expertise in a technical domain, and advanced expertise across multiple technical and business domains</li><li>Recent hands-on coding experience in the web and/or SOR technology stack - React, Java, Node JS, Vert.x or Kotlin.</li><li>Recent experience leading a team globally or currently a tech lead for a team.</li><li>Great at working with a team to build solutions and courageous in pushing for a better way to deliver software that solves customer/business problems.</li><li>Experience building high performance, high availability and scalability solutions based on current industry standards.</li><li>Proven experience hiring, retaining, and leading high-caliber engineering talent.</li><li>Strong written and verbal communication skills with the ability to cater to a diverse audience: executive collaborator, partner, engineering.</li><li>Experience leading and building software engineering teams designing and building efficient software products in a fast-paced, sophisticated, and dynamic software development environment.&nbsp;</li><li>Experience with Agile, Scrum or other rapid application development methodologies is required.</li><li>Commitment to drive a culture of accountability and ownership to empower teams and motivate change.</li><li>Experience leading individual contributors and providing career direction, coaching, and building development plans.</li><li>Experience working in a distributed team model and collaborating with remote team members.</li><li>BS or MS degree in computer science, computer engineering, or other engineering disciplines.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

340 Leadership / Executive Board Jobs