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OverviewReporting directly to the Senior Vice President of Mortgage, the Director of Mortgage Operations is responsible for overseeing and optimizing all aspects of the mortgage operations process. This senior leadership role will manage and coordinate the activities of the Processing, Closing, Quality Control and Risk, and Servicing departments to ensure efficient, compliant, and member-focused mortgage operations. The Director will drive strategic initiatives to enhance operational efficiency, maintain high-quality standards, and support the Credit Union's overall mortgage lending objectives.Responsibilities<ul><li>Strategic Leadership: Develop and implement strategic plans for mortgage operations that align with the Credit Union's overall goals and objectives. Continuously evaluate and improve operational processes to enhance efficiency and member experience.</li></ul><ul><li>Collaborative Leadership: Works closely with the Director of Sales and Underwriting management to ensure a collaborative and supportive environment acutely focused on maximizing the member and team experience.</li><li>Employee Development: Implement comprehensive employee development programs that nurture individual strengths and promote personal and professional growth across all operational teams.</li></ul><ul><li>Empathetic Management: Lead with empathy and authenticity, building trust and fostering open communication within the team and across departments.</li><li>Team Management: Directly oversee and mentor the Processing Manager, Closing Manager, Quality Control, Risk, and Servicing Manager. Foster a culture of collaboration, innovation, and excellence across all mortgage operations teams.</li><li>Process Optimization: Identify opportunities for process improvement and implement best practices across all stages of the mortgage lifecycle, from application to servicing.</li><li>Risk Management: Work closely with the Quality Control and Risk Manager to ensure all mortgage operations adhere to regulatory requirements, internal policies, and industry best practices. Implement and maintain robust risk management protocols.</li><li>Technology Integration: Collaborate with Technology and relevant stakeholders to implement and optimize mortgage technology solutions that enhance operational efficiency and improve the member experience.</li><li>Performance Management: Establish key performance indicators (KPIs) for each operational area and regularly monitor progress. Implement strategies to address any performance gaps and capitalize on successes.</li><li>Vendor Management: Oversee relationships with key vendors and service providers in the mortgage space, ensuring they meet the Credit Union's standards for quality, compliance, and efficiency.</li><li>Reporting and Analysis: Provide regular reports to senior leadership on operational performance, risk management, and strategic initiatives. Offer data-driven insights to inform decision-making at the executive level.</li><li>Member Experience: Ensure that all operational processes are designed with the member experience in mind, balancing efficiency with high-quality service delivery.</li></ul>Incorporate credit union policies and procedures to ensure all mortgage operations conform to applicable regulatory and credit union-mandated standards.Perform other duties as assigned by the Senior Vice President of Mortgage.Knowledge, Skills and Abilities<ul><li>Comprehensive understanding of end-to-end mortgage operations, including processing, closing, quality control, and servicing.</li><li>Strong leadership skills with the ability to motivate and guide diverse teams towards common goals.</li><li>In-depth knowledge of mortgage industry regulations, compliance requirements, and risk management practices.</li><li>Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.</li><li>Strong project management skills and experience in implementing large-scale operational initiatives.</li><li>Proficiency in mortgage technology systems and a forward-thinking approach to technology integration.</li><li>Exceptional communication skills, both written and verbal, with the ability to effectively communicate with staff, leadership, and external partners.</li><li>Strategic thinking capabilities with a focus on long-term operational excellence and scalability.</li><li>Talent for creating a collaborative, inclusive, and positive team environment that fosters personal and professional growth.</li></ul><ul><li>Ability to lead with authenticity and transparency, building trust and loyalty within the team and with cross-functional partners.</li><li>Skill in recognizing and nurturing the unique strengths of each team member, promoting a culture of mutual support and shared success.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Finance, or a related field preferred.</li><li>8+ years of experience in mortgage operations, with at least 5 years in a senior management role.</li><li>Proven track record of successfully leading and improving mortgage operations in a financial institution.</li><li>In-depth knowledge of mortgage regulations, including TILA-RESPA Integrated Disclosure (TRID), Fair Lending laws, and other relevant regulations.</li><li>Experience with mortgage origination and servicing platforms, as well as other relevant technologies.</li><li>Strong understanding of financial and operational metrics in the mortgage industry.</li><li>Certifications such as Certified Mortgage Banker (CMB) or similar industry recognitions are a plus.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.#LI-Onsite&nbsp;

OnPoint Community Credit Union

Director, Mortgage Operations

Job Description:1. GENERAL POSITION INFORMATIONPosition Name: Director of the President's Office and Board LiaisonClassification: ExemptFTE: 1.0 Full-Time, BenefittedWork Hours: 37.5 HoursDepartment/Division: Executive AdministrationSupervisor: PresidentBenefits: Comprehensive benefits package including employer paid and employer sponsored health, dental and vision insurance plan options. 403(b) retirement plan with up to 10% match after one year. Tuition waiver eligibility for UWS academic programs after one year of employment. Free and reduced cost care in the campus health center for employees and their immediate family members. Paid vacation, sick, wellness time and holidays.2. POSITION SUMMARY<ul><li>The Director of the President's Office and Board Liaison plays a pivotal role in supporting the administrative and operational functions of the President's Office. This individual will ensure the smooth execution of various activities that support both the Office of the President and full functioning of the UWS Board of Trustees.</li></ul><ul><li>The primary responsibilities include calendar, meetings/events, and communications management; serving as Board liaison, support the Board of Trustees, including individual support, meetings and events; arranging meetings for institutional events (both onsite and offsite); assisting in preparation of documents and materials; developing and formatting presentations; processing paperwork; and providing assistance to students, employees, and the public as needed.</li></ul><ul><li>This position requires a high degree of confidentiality and discretion and involves interactions with both internal and external constituents – staff, faculty, students, trustees, and partners.</li></ul><ul><li>Strong attention to detail, the ability to problem solve and multi-task in a fast-paced environment, and ability to work independently are also necessary to meet the responsibilities of the position.</li></ul><ul><li>Establishes and maintains a welcoming, hospitable and professional communication with The Community Solution Education System, Board of Trustees, administration, staff, faculty, students and various other stakeholders of the university on behalf of the president and executive administration.</li></ul>3. KEY RESPONSIBILITIESCalendar, Meetings/Events, and Communications Management (40%)<ul><li>Oversees and maintains the President’s calendars including organizing and ensuring notice to stakeholders for meetings and other gatherings involving or on behalf of the President. Manage the Provost’s and other executive leaders’ calendars as appropriate.</li><li>Plans and executes logistical arrangements for various meetings and events, including venue selection, catering, room accommodations, audiovisual setup, and travel arrangements. Provides support for meetings conducted via web conference platforms.</li><li>Arrange and coordinate special events for and on behalf of the President and other university leaders. This includes planning, logistics, and execution to ensure successful events.</li><li>Prepares agendas and distributes materials for Cabinet meetings and other meetings as needed. Accurately records minutes and ensures they are posted on the university’s internal document management system.</li><li>Collaborates with communications &amp; social media coordinator (direct report) to ensure consistent and effective communication within and outside the President's Office.</li></ul>Board Management (35%)<ul><li>Serves as liaison for the Board of Trustees, facilitating activities and matters of institutional significance for the Board on behalf of and in concert with the President.</li><li>Nurtures and builds upon professional relationships with Community Solution Education System team leadership and university trustees.</li><li>Manages and coordinates administrative support for meetings including Board responsibilities, Board portal management, materials creation, dissemination, agenda-setting, minutes, etc.</li><li>Plans logistical arrangements for various meetings and events including but not limited to venue, catering, room accommodations, audiovisual, travel, etc. Provides logistical support for meetings via web conference platforms.</li><li>Prepares agendas and distributes materials for meetings; records minutes at meetings as assigned, ensures minutes are posted on the university’s internal document management system.</li></ul>Office Management, Special Projects, &amp; Other Duties (25%)<ul><li>Acts as a liaison for the President by answering incoming telephone calls, quickly imparting information and responding to requests and inquiries; appropriately routing calls, taking messages, and ensuring that communication to and from the President’s office is positive and effective.</li><li>Welcomes, prepares for, and assists visitors to the Office of the President.</li><li>Maintains appropriate and effective filing system for the Office of the President. Process confidential documents and records and ensure confidentiality of these records and related conversations.</li><li>Orders and manages office supplies for the Office of the President.</li><li>Completes and processes travel reimbursement forms; reconciles and reports credit card statements with receipts. Calculate mileage, per diem, lodging, and other expenses.</li><li>Processes and documents invoices.</li><li>Researches, prioritizes and follows-up on multiple issues and concerns addressed to Office of the President, including those of a sensitive and confidential nature.</li><li>Executes special projects, implements and completes specific projects assigned by the Administrative Manager or Executive Administration.</li><li>This may include varying levels of ability to initiate, plan, organize, and oversee and complete complex tasks and events.</li><li>Performs other duties as assigned.</li></ul>4. UWS CORE VALUESBest Practices:&nbsp;We maintain high standards by using and integrating evidence across multiple disciplines.Curiosity:&nbsp;We are innovative, open minded, and forward thinking.Inclusiveness:&nbsp;We are respectful, mindful, and welcoming of different ways of being, thinking, and doing.Professionalism:&nbsp;We are responsible, respectful, and accountable.Student-Focus:&nbsp;We work for the common good of students’ academic and professional success.Whole-Person Health:&nbsp;We promote physical, mental and emotional wellness in all facets of the UWS experience.5. POSITION QUALIFICATIONSRequired: Education &amp; Training: Bachelor’s degree or a combination of education and related workexperienceExperience: Minimum 3+ years of proven experience in a similar administrative role, preferably within a higher education settingRelated Knowledge, Skills, &amp; Abilities: ​Computer Expertise: MS Office Suite (Word, Excel, PowerPoint, Outlook.); Adobe; e-mail applications; web conferencing systems including Teams, ZOOM and web-based applications. Able to input, organize and evaluate basic and complex data and information in electronic format; Highly effective oral and written communication skills; Occasionally work evening and weekend hours as requested; Demonstrate ability to think quickly and act appropriately in emergency situations; Ability to adapt and adjust to last-minute changes; Willing to learn and take on tasks of increasing responsibility.&nbsp;PreferredEducation &amp; Training: Master’s degree &nbsp;Experience: Previous higher education experience strongly preferred.&nbsp;Related Knowledge, Skills, &amp; Abilities: Experience with MS Teams&nbsp;6. APPLICATION, SCREENING AND HIRING PROCESSScreening of applicants will begin immediately, and the position will remain open until filled. To apply, please submit a resume and cover letter; you may attach your materials as Word or PDF documents.University of Western States conducts background checks for the finalist or finalists of staff and faculty positions. The type of background check will vary by position type.University of Western States offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.<a href="https://www.uws.edu/about/employment/" target="_blank">https://www.uws.edu/about/employment/</a>University of Western States is an Equal Opportunity Employer.

University of Western States

Director of the President's Office and Board Liaison

OverviewThe Director, Marketing Operations will be a strategic partner to the Chief Marketing Officer, collaborating and implementing the credit union's overall marketing strategy, optimizing marketing operations and infrastructure, helping drive organizational growth through creative, attention-getting, and results-oriented marketing initiatives, and improving efficiency while ensuring that marketing efforts align with company goals and contribution to overall success. The Director, Marketing Operations will also play a vital role in supporting the Marketing team and OnPoint’s primary business units with valuable insights, resources, and tools. The Director of Marketing Operations aims to make the marketing processes as frictionless as possible by aligning and optimizing various processes and systems to reduce inefficiencies and improve workflow while ensuring alignment with the overall marketing strategy.Essential Functions<ul><li>Provide direction and oversight of the Marketing Leadership Team, including ensuring the coordination and delivery of project briefs, industry analysis and insights, and other essential marketing support. </li><li>Develop and improve interdepartmental processes, focusing on improving efficiencies, managing marketing operations functions, streamlining communication between teams, and managing the complexities of multiple ongoing projects. </li><li>Partner with the Marketing Leadership Team and be an additional contact between marketing and stakeholders to understand lines of business needs and align requests with the marketing team’s workflow and overall marketing strategy. </li><li>Ability to understand and articulate the value of marketing efforts for various business lines and correlate with marketing budgets. </li><li>Manage vendor contracts and overall marketing budget; track, manage and oversee Marketing Team expenses, and provide monthly budget reconciliation reports.</li><li>Implement and oversee controls to ensure reconciliation of invoice approvals.</li><li>Partner with lines of business in product development investments to identify areas of improvement. </li><li>Partner with the Performance Marketing team to coordinate regular delivery of marketing ROI reports for management. Communicate ROI, analysis, and marketing results to stakeholders and management. </li><li>Blend project management principles with data-driven marketing to deliver high-quality initiatives on time and on budget. </li><li>Ensure processes are designed, documented, understood, and followed and work to simplify systems and process.</li><li>Lead and mentor the marketing team, providing clear direction, fostering a collaborative environment, and organizing meetings for leadership and teams. This will include meeting preparation, tracking, and follow-up with team members. </li><li>Work with all parts of the Marketing Team to help bridge the gap between collecting data and effectively presenting it to line-of-business stakeholders, the Marketing Team, and OnPoint leadership. </li><li>Collaborate with the CMO and Marketing Leadership Team to create marketing strategies and initiatives that resonate with consumers and financial professionals, strengthen brand loyalty, and drive business growth.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Great leadership skills with a proven ability to work in a team environment</li><li>Familiarity and experience with a wide range of data, marketing technology, marketing automation, and analytics. Preferred experience with Marketo, PowerBI, and Monday.com.</li><li>Experience fostering interdepartmental team processes for improved efficiency, managing marketing operations functions, aligning communication pathways between teams, and managing the complexities of multiple ongoing projects. </li><li>Strong analytic skills to evaluate the effectiveness of campaigns. </li><li>In-depth knowledge of CRM software and content management systems</li><li>Excellent written and verbal communication skills.</li><li>Proven track record of project management and strong attention to detail, with strong strategic decision-making and problem-solving skills.</li><li>Desire to stay current on the latest marketing strategies and best practices.</li></ul>Qualifications<ul><li>Bachelor’s degree in Marketing, Communications, or related field</li></ul><ul><li>Minimum 7 years of experience managing a cross-functional marketing team, including marketing project and/or traffic management </li><li>Minimum 5 years of experience as a liaison between the marketing function and lines of business, either with internal stakeholder management or agency relationship management</li><li>Minimum 5 years of experience in cross-functional marketing budget management, ROI analysis, and management reporting of information</li><li>Minimum 7 years of experience in marketing strategy and implementation experience</li><li>Banking/Financial Institution marketing experience preferred.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Director, Marketing Operations

Job Description:1. GENERAL POSITION INFORMATION Position Name: Director, Academic CommonsClassification: Exempt, benefittedFTE: Full-timeWork Hours: 8:00-4:30 PTDepartment/Division: Academic Affairs/Academic CommonsSupervisor: Vice ProvostLocation: Onsite or hybridBenefits: Comprehensive benefits package including employer paid and employer sponsored health, dental and vision insurance plan options. 403(b) retirement plan with up to 10% match after one year. Tuition waiver eligibility for UWS academic programs after one year of employment. Free and reduced cost care in the campus health center for employees and their immediate family members. Paid vacation, sick, wellness time and holidays.2. POSITION SUMMARY The Academic Commons at University of Western States is a robust collaborative providing centralized resources for students, faculty and staff to foster excellence in teaching and learning. The director of the Academic Commons is a visionary leader who provides oversight for the university library, research, and instructional support for teaching and learning, including supervision of staff in all three key areas. The director, in collaboration with senior administration and key strategic partners, is responsible for strategic planning, budgeting, implementation of vision, and day to day operations for the commons.3. SUPERVISOR RESPONSIBILITIES # of employees this position supervises: 3 - 6Job titles of employees supervised:Resource, Discovery and Access LibrarianResearch LibrarianInstructional Support AdministratorAccess Service Assistants (3)Library student workers (5-9)Key collaborators:<ul><li>College deans, program directors</li><li>The Community Solution Education System partners:<ul><li>Senior Director, Library and Information Resources</li><li>Associate Director, Instructional Design</li><li>Grants &amp; Compliance Team</li><li>Senior Director, Teaching &amp; Learning</li><li>Director, Online Services</li></ul></li></ul>4. KEY RESPONSIBILITIESStrategic Leadership and Planning (30%)1. Vision and Strategy Development: Establish and implement the long-term vision and strategic goals for the academic commons, aligning with the university's mission and objectives.2. Partnership Building: Develop and maintain relationships with faculty, departments, and strategic partners to enhance collaborative opportunities and support.3. Diversity, Equity, and Inclusion: Advance a commitment to diversity, equity and inclusion in library resources, instructional practices, and research opportunities4 . Assessment &amp; Evaluation: Assess the effectiveness of instructional support services, library resources, and research supports, using feedback and data to make improvements.Supervision and Fiscal Management (30%)1. Supervise, mentor, and support the staff of the three academic commons divisions.2. Hire and train new employees, including student workers, facilitating schedule development for access services assistants and student works.3. Complete performance reviews and development plans for all direct reports. 4. Ensure compliance with institutional policies and procedures among direct reports.5. In collaboration with the vice provost, prepare and submit an annual budget for each assigned unit.6. Allocate resources effectively and ensure sustainability and growth of the academic commons.7. Maintain relevant contracts for educational technology and other tools used by the academic commons when unique to UWS.General Responsibilities (40%)1. Collaborate with the instructional support administrator and librarians to develop and implement instructional programs and services that enhance teaching and learning, including integrating library and research resources into the curriculum.2. Maintain and foster a collaborative relationship with library partners to further the integration of library resources, tools, services, and instruction across the university.3. Oversee and support the integration of technology into the academic commons, including digital learning tools, online resources, and instructional technology support.4. Facilitate relationships with grants and compliance at The Community Solution to ensure UWS policy and process alignment5. Participate in collaborative relationships with other system universities in support of research administration and sponsored projects6. Participate in university committees.7. Ensure the Academic Commons functions are operating efficiently and effectively.8. Communicate updates to the community relative to areas of Academic Commons as needed.9. Contribute to university policy development and reporting related to the functions of the Academic Commons.10. Other responsibilities as assigned or required in the development and day to day functions of the Academic Commons.5. UWS CORE VALUESBest Practices:&nbsp;We maintain high standards by using and integrating evidence across multiple disciplines.Curiosity:&nbsp;We are innovative, open minded, and forward thinking.Inclusiveness:&nbsp;We are respectful, mindful, and welcoming of different ways of being, thinking, and doing.Professionalism:&nbsp;We are responsible, respectful, and accountable.Student-Focus:&nbsp;We work for the common good of students’ academic and professional success.Whole-Person Health:&nbsp;We promote physical, mental and emotional wellness in all facets of the UWS experience.6. POSITION QUALIFICATIONSRequiredEducation &amp; Training: Either terminal degree in the relevant profession OR MLIS from an ALA-accredited programExperience: Five years of progressive senior leadership experience in an academic setting or research library; A strong understanding of new and developing trends in higher education, information technology, and scholarly communication; Proven leadership abilities in creating and communicating a vision for a unit, building partnerships, and collaborating broadly to meet the demands of academic programs and needs of students, faculty, and staff; Experience with budget planning and management, presentations and training, organizational development, and program assessment and evaluation; Evidence of experience with research design development, and expertise in an area of research methods; Evidence of scholarly achievement such as publications or presentations; Experience with the sponsored programs/project and research administration enterprise;&nbsp;Experience writing and managing grants (research or other); experience in implementing grants and completing compliance requirements; Familiarity with research funding agencies and grant submission processes (e.g., NIH, NSF, non-profit funders); Knowledge of compliance regulations (e.g., IRBI); Ability to provide professional development for faculty, students and staff as appropriateRelated Knowledge, Skills, &amp; Abilities: Self-sufficiency in the management of personal schedule; Proficient in document/report preparation adhering to institutional editorial guidelines; Intermediate-to-advanced computer skills required (MS Office Outlook, Word, Excel, SharePoint, Adobe Acrobat Professional); Proficiency with video conferencing systems; Working understanding and experience with learning management systems. Other Qualifications: Professional interpersonal skills including effective verbal and written communication; Demonstrated commitment to collegiality and shared governance; Strong organizational skills and ability to prioritize/execute plans and resource management to achieve desired outcomes; Ability to work independently with minimal supervision; Ability to exercise professional judgment and assume responsibility in decision making; Ability to adapt quickly to a changing environment and learn new systems and processes; Willingness and ability to follow direction from administrators as consistent with university policy; Working knowledge of FERPA student privacy regulations. 7. APPLICATION, SCREENING AND HIRING PROCESSScreening of applicants will begin immediately, and the position will remain open until filled. To apply, please submit a resume and cover letter; you may attach your materials as Word or PDF documents.Official transcripts from prior institutions of higher learning must be received prior to offer being extended to the finalist.University of Western States conducts background checks for the finalist or finalists of staff and faculty positions. The type of background check will vary by position type.University of Western States offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.<a href="https://www.uws.edu/about/employment/" target="_blank">https://www.uws.edu/about/employment/</a>University of Western States is an Equal Opportunity Employer.

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