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Title: Service Center Admissions and Records Director
Employee Classification:&nbsp;Executive/Admin &amp; Managerial
Institution:&nbsp;System Office
Department: Service Center/Office of Strategic Management
Campus Location: Tennessee Board of Regents System Office
Job Summary
The Service Center Admissions and Records Director is responsible for overseeing the activities of the Student Service Center, ensuring admissions and records processing functions are provided in a timely and accurate manner and in compliance with all applicable institutional, TBR, state, and federal regulations, policies, and guidelines. This position will play a vital role in supporting system-wide admissions and records operations across all TBR colleges and provide dedicated technical expertise in the Banner Student Information System (SIS). This position coordinates meetings of the Community College Admissions and Records group and provides consultative support. In consultation with the Associate Vice Chancellor and Assistant Vice Chancellor, this position directs the System Office’s work related to admissions and records and student recruitment support. The Service Center Admissions and Records Director works closely with the institutions of the TBR system and is expected to provide a high level of customer service to all institutions served. This position may have the opportunity to work remotely within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to Tennessee TBR colleges may be necessary. 
Job Duties
<ul>
<li>40% - Admissions and Records Support • Support system-wide admissions and records operations across all TBR colleges, and provide dedicated technical expertise in the Banner Student Information System (SIS), helping to optimize and standardize processes to ensure more consistent and efficient practices across TBR community and technical colleges. • In consultation with the Associate Vice Chancellor for Enrollment Operations and Chief Financial Aid Office, serve as a point of contact for the Student module of Banner and ERP-related software focused on admissions and records processing at TCATs and community colleges. • Analyze data related to recruitment, application, and enrollment of students to inform System-level initiatives related to Strategic Enrollment Management (SEM). • In consultation with the Assistant Vice Chancellor for Enrollment and Retention Services, serves as a System Office liaison for admissions, records, recruitment, and SEM planning in partnership with and support of related institutional and TBR Service Center staff. o This work includes but is not limited to: Conducting monthly calls with institutional admissions, records, and recruitment leaders, quarterly face-to-face meetings, and administration of smaller working groups for assigned projects. Supporting strategic enrollment planning activities at the System and campus levels, and in partnership with the Associate and Assistant Vice Chancellors in the Office of Strategic Enrollment Management. Assisting with setting and implementing a strategic direction for SEM planning across all colleges in the System. Planning and implementing professional development and support, including regular webinars and other trainings for admissions and records staff. • Serves as a member of TBR’s Office of SEM leadership team, and in doing so, helps shape strategic student recruitment strategies and programs to increase enrollment for all students. In cooperation with units under the umbrella of TBR’s Policy and Strategy unit (research and data, academic affairs, and student success), promote best practices in admissions and records. - (Essential)</li>
<li>35% - TCAT Student Service Center Oversight • Provide oversight for admission and records activities, in collaboration with the Student Banner Manager; • Provide oversight for the support of Banner technical functions related to admissions and records. • Assist in the development and revision of operational procedures to comply with federal and state regulations. • Collaborate with IT staff related to projects involving enrollment operations. • Coordinate activities related to Student Banner enrollment management. • Assist the Associate Vice Chancellor for Enrollment Operations and Chief Financial Aid Officer with other Banner maintenance as directed. • Assist the Assistant Vice Chancellor for Enrollment and Retention Services with recruitment and retention-related projects. - (Essential)</li>
<li>10% - Reporting &amp; Data Related Activities • Collaborate with the Office of Academic Affairs, Policy and Strategy, and Information Technology to initiate and compile institutional, TBR, state, and federal required reports as well as ad hoc reports, as necessary. • Collaborate with TBR Policy and Strategy on data needs related to Admissions and Records. - (Essential)</li>
<li>10% - Supervision • Directs the Student Service Center positions to ensure timely and proper execution of admissions, records, and technical related activities for institutions served. • Ensures staff compliance with all applicable institutional, TBR, State, and Federal regulations, policies, and guidelines in relation to enrollment management. • Conducts annual reviews of performance, approves leave requests, and other administrative tasks for direct reports. - (Essential)</li>
<li>5% - Other Duties • A personal commitment, with assistance from TBR leaders, to devote time to growing and developing as a leader and a colleague. Performs additional duties as assigned. - (Marginal)</li>
</ul>
Minimum Qualifications
• Bachelor’s degree in related field and 5 years of experience working in and managing staff within a student services division at a college or university. • Strong working knowledge of Banner or similar ERP system as well as Argos, Automic, CRM (such as Slate), and/or other software related to enrollment operations. • Ability to plan, organize, and solve complex and routine tasks simultaneously as well as interpret policies and procedures and apply sound judgment in making decisions. • Ability to research and analyze complex datasets. • Ability to work independently and confidentially. 
Preferred Qualifications
• Master’s degree in related field. • Experience within a shared service operating environment. 
Knowledge, Skills, and Abilities
• In-depth knowledge of college or university student services processing and reporting requirements. • Broad knowledge of federal and state laws and guidelines. • Demonstrated effective and collaborative leadership style with the ability to establish priorities, delegate, motivate, and direct staff. • Experience contributing to and enacting both short-term and long-term strategic planning. • A willingness and passion to learn new hardware and software systems that are consistent with duties. • Ability to effectively analyze data and inquiries, think critically, and make appropriate decisions. • Excellent organizational and time management skills. • Excellent communication, negotiation, conflict resolution, and team building skills. • Ability to maintain confidentiality in compliance rules and regulations, including HIPAA and FERPA guidelines on the disclosure of information. 
Physical Demands / Working Conditions

Motlow State Community College


      Service Center Admissions and Records Director
    

Title: Senior Director of Student Success
Institution:&nbsp;Volunteer State Community College
Job Summary:
This position provides strategic leadership, program development, and operational oversight for key departments supporting student engagement, persistence, and completion. This role is responsible for advancing a coordinated student success agenda with a particular focus on adult learners and veteran affairs, career readiness, academic advising, and support for first-generation students. This position also leads the coordination of new student orientation, as well as high-impact engagement and retention aligned with institutional goals. This position plays a central role in translating broad student success strategy into actionable programs and services, ensuring an integrated and data-informed approach across multiple functional areas.
Job Duties:
Provide leadership, direction, coaching, mentoring, and oversight for Advising, Adult Learners and Veterans Affairs, and Career Services. Lead the development and execution of a comprehensive new student onboarding experience—including orientation, welcome week, and spirit week—by providing strategic direction and coordinating institution-wide efforts in collaboration with campus stakeholders; lead an orientation planning work group to ensure a seamless transition for all new students and alignment with broader student success strategies. Serve as the point person for guiding the College’s initiatives to support first-generation student success (First-Gen Forward, first generation student celebrations, etc.), including the development of a work group to assist with executing all first-generation student initiatives. Conduct regular performance evaluations of direct reports which provides an environment of coaching and mentoring to maintain top performance and address any areas of improvement as they arise. Work to establish long-term student success goals and strategies. Collaborate with academic departments to identify and address barriers to student success, including course availability, prerequisite sequencing, and major-specific advising needs. Oversee the design, delivery, and assessment of programs that promote student success, retention, and academic success; utilize data to assess program effectiveness and inform continuous improvement. Foster a collaborative, student-centered programmatic and service delivery culture. Collaborate with Research, Assessment and Special Initiatives and academic partners to monitor student progress and develop proactive interventions. Ensure that Advising, Adult Learners and Veteran Affairs, and Career Services are aligned with retention and completion goals. Serve as a liaison to academic departments, faculty, and other administrative units to promote coordinated student success programs and services. Partner with departments considered to be in the area of Enrollment Services, Financial Aid, and Academic Affairs to support integrated student pathways. Other duties as assigned.&nbsp;
Minimum Qualifications:
Master’s degree. Four years of related experience. Progressive supervisory and leadership experience managing staff. 
Preferred Qualifications:
Master’s degree in Higher Education, Student Affairs, Counseling, or a related field. Experience with the student success function or related programmatic areas. Knowledge of best practices specific to first-generation students and new student onboarding initiatives. Demonstrated ability to use data and assessment to inform decision-making and improve student outcomes.
Knowledge, Skills, and Abilities:
Knowledge of student success initiatives and best practices. Must be a willing advocate of the mission of the college. Strong leadership and team management skills, including the ability to support and empower advising staff. Excellent communication and conflict resolution skills to facilitate collaboration between advisors, faculty, and administrators. Ability to develop and implement innovative advising models and processes. Understanding of student development theory and support strategies. Proficiency in technology integration to enhance student support (e.g., Slate, Banner, Teams for communication). Experience with data collection, analysis, and reporting. Data-driven decision-making skills to assess and improve student support effectiveness. Commitment to student success.
Pay Rate: $68,434 - $85,542 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Insurance:&nbsp; Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA</li>
<li>Wellness Incentive Program (if enrolled in Health)</li>
<li>Educational Assistance:&nbsp; Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Longevity Pay</li>
<li>Retirement Options:&nbsp; State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457</li>
<li>14 Paid Holidays/Year</li>
<li>Annual Leave (if applicable)</li>
<li>Sick Leave</li>
<li>Sick Leave Bank</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.


      Senior Director of Student Success
    

Title: Assistant Director of Athletics
Institution:&nbsp;Volunteer State Community College
Job Summary:
The Assistant Director of Athletics assists in the overall management and administration of the athletics department at Volunteer State Community College. This position supports the Director of Athletics in ensuring compliance with institutional, conference, and NJCAA regulations while promoting student-athlete success and program development. 
Job Duties:
Athletic Administration and Compliance: Assist in the daily operations of the athletics department, including scheduling, budgeting, and program oversight. Ensure compliance with NJCAA, TCCAA, and college policies regarding eligibility, recruiting, reporting, purchasing, and travel among other things. Support efforts related to Title IX compliance and student-athlete welfare. Work with coaches to monitor academic progress and eligibility of student-athletes. Manage game-day operations, including facility preparation, staffing, and event management. Student-Athlete Development and Support: Promote a student-centered environment that emphasizes academic success, leadership, and character development. Assist with student-athlete recruitment and retention initiatives. Develop and implement programs related to career development, life skills, and wellness for student-athletes. Budgeting and Fundraising: Assist in preparing and managing budgets for athletics programs. Work with the Director of Athletics to identify fundraising opportunities and secure sponsorships. Coordinate fundraising activities and community engagement initiatives. Public Relations and Marketing: Serve as a liaison between the athletics department and college administration, media, and community stakeholders, and work to disseminate sports information. In conjunction with Marketing, Communications, and Media Services, oversee athletics marketing, social media, and promotional efforts to enhance visibility and engagement. Collaborate with student organizations and campus departments to promote school spirit and attendance at games. Facilities and Equipment Management: Assist in managing the maintenance and scheduling of athletic facilities. Coordinate the procurement, inventory, and distribution of athletic equipment and uniforms. Working with Academic Affairs, manage the Fitness Center to include but not limited to scheduling hours of operation, maintaining fitness equipment, and providing information for users which educates them concerning fitness equipment safety protocol. Other duties as assigned.&nbsp;
Minimum Qualifications:
Bachelor’s degree in sports management, physical education, business administration, or a related field and three years of experience in collegiate athletics or coaching OR Master’s degree in sports management, physical education, business administration, or a related field and one year of experience in collegiate athletics or coaching. 
Preferred Qualifications:
Master’s degree in sports management, physical education, business administration, or a related field. Experience with NJCAA compliance regulations. 
Knowledge, Skills, and Abilities:
Ability to communicate effectively and work cooperatively with faculty, staff, and student population. Commitment to student development. Demonstrated knowledge of NJCAA rules and regulations. Strong leadership and organizational skills. Ability to work flexible hours, including evenings and weekends. Proficiency in Microsoft Office, athletic management software, and social media platforms. Must be a willing advocate of the mission of the college.
Pay Rate: $62,385 - $77,981 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Insurance:&nbsp; Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA</li>
<li>Wellness Incentive Program (if enrolled in Health)</li>
<li>Educational Assistance:&nbsp; Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Longevity Pay</li>
<li>Retirement Options:&nbsp; State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457</li>
<li>14 Paid Holidays/Year</li>
<li>Annual Leave (if applicable)</li>
<li>Sick Leave</li>
<li>Sick Leave Bank</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.


      Assistant Director of Athletics
    

Title: Emergency Medical Services (EMS) Program Director
POSITION SUMMARY The Program Director is responsible for coordinating the College’s Emergency Medical Services (EMS) program. The Program Director will lead, supervise, manage and implement all aspects of the program, including classroom and online course development and instruction, curriculum development, marketing, recruitment and advising of students, budgeting, faculty supervision and support and revision/modification of all program components as needed and/or required.
This is a non-faculty, 12-month administrative position, which may include some teaching responsibilities based on operational needs and in accordance with College policy.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Direct, manage and implement the overall operation of the EMS program. Recruit, develop, supervise and evaluate program faculty and ensure adequate staffing for program courses. Establish annual institutional goals for the program, including curriculum development, implementation and assessment. Lead all external program accreditation efforts, including self-studies, site visits and reporting. Maintain accreditation with CoAEMSP and CAAHEP. Coordinate with clinical sites for student placement, orientation and communication. Act as liaison between faculty, sponsoring agencies, students, the local medical community and the State’s Division of Emergency Medical Services, including continually evaluating and monitoring program progress and objectives as they relate to the program’s licensing, registering and certifying agencies. Foster industry relationships to promote and market the program and to recruit guest speakers and adjunct faculty. Facilitate advisory committee meetings and maintain proper documentation. Monitor student performance data and ensure completion of the College’s Academic Program Review and the TBR Academic Audit. Plan, conduct and document regular departmental meetings.
Manage online course delivery and ensure all model courses are current. Oversee textbook adoption, publisher coordination and faculty training on instructional materials. Provide academic and career advising. Manage student concerns and coordinate responses. Oversee facilities and equipment use for all EMS courses. Maintain department budget and inventory. Recommend and coordinate equipment purchases. Ensure compliance with all Tennessee Board of Regents (TBR) and College policies, guidelines, licensure requirements and other state and federal guidelines. Complete required College trainings. In addition to primary administrator responsibilities, may teach as assigned, and/or as needed, including day, evening, weekend, off-campus, dual enrollment and distance-based courses. Teaching includes developing and revising curriculum for credit, non-credit and online classes, maintaining regular office hours and submitting required reports, such as engagement, early alerts, surveys and grades, in accordance with established deadlines.
REQUIRED QUALIFICATIONS Bachelor’s degree
Must possess a current EMT-Paramedic, Registered Nurse or Physician license and/or hold all credentials for which students are being prepared in the program
Professional license(s) must be free from history of revocation, denial or suspension
Minimum of three (3) years practicing in the pre-hospital environment or equivalent
Minimum of two (2) years of EMS educational administration experience
Current endorsement in a Board approved trauma, cardiac and pediatric course at the provider level
Knowledge of current National EMS Scope of Practice and National EMS Education Standards and evidenced-informed clinical practice
PREFERRED QUALIFICATIONS Master’s degree
Proficiency in instructional methods, testing and evaluation of students
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of and/or experience using a variety of instructional delivery modes. Ability to communicate effectively and work cooperatively with a wide range of faculty, staff and student populations. Ability to travel extensively throughout the service region as needed and/or required. Proficient in Microsoft Office applications.
Open Until Filled: Yes
Rate of Pay: $64,638.00 - $80,796.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.


      Emergency Medical Services (EMS) Program Director
    

Title: Director, Teaching Center
POSITION SUMMARY The Director of the Teaching Center provides dynamic leadership to Teaching Fellows and is responsible for planning, promoting, implementing, and assessing professional development experiences for Nashville State faculty. The Director oversees the programming and activity of the Teaching Center and develops, leads, manages, and supports faculty professional learning, programming, and activities of all faculty across all modalities.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Provides vision, leadership and institutional effectiveness planning for the Teaching Center. Leads, plans, coordinates, and implements professional development programs to support full-time and adjunct faculty across their various career stages and teaching modalities. Leads, plans, coordinates, and implements intentional on-boarding training and programs to support full-time and adjunct faculty across teaching modalities. Works closely with academic affairs leadership and faculty senate to provide vision and guidance, while fostering collaboration among the various departments and programs that support effective faculty professional development and advancement of the College’s academic initiatives. Develops an annual calendar for professional development training for faculty in various academic disciplines. Tracks, assesses, and annually reports on professional development opportunities provided to, and attended by, both full-time and adjunct faculty.
Curates and disseminates research and resources on learning and teaching effectiveness and pedagogical and andragogical best practice to all faculty to enhance student learning and engagement. Provides online and in-person faculty training and coaching for online and on-ground teaching and learning with applied learning theories and best practices. Participates in selecting, training, and supervising employees assigned to the Teaching Center, including Teaching Fellows. Serves as the High Impact Practices (HIPs) lead to TBR and manages tracking of HIPs across classes. Advises college administration on matters regarding faculty professional development. Manages and continuously improves the Teaching Center webpage. Manages the budget of the Teaching Center. Mentors adjunct faculty to provide training, support, and foster a sense of belonging. May teach as needed or assigned.
REQUIRED QUALIFICATIONS Master's degree from an accredited institution
Minimum of at least Five (5) years of college teaching experience in multiple modalities
Experience working in a community college environment
PREFERRED QUALIFICATIONS Experience developing professional development experiences within a higher education environment
Three (3) years of experience leading and developing educational strategies
Experience with institutional effectiveness reporting and/or program evaluation
Experience leading faculty and/or developing and implementing student success strategies within a higher education environment
KNOWLEDGE, SKILLS AND ABILITIES Strong organization and time management skills. Strong problem-solving skills. Strong verbal and written communication skills. Ability to lead others to improve student success. Knowledge of leading-edge technology and its applications to higher education, online learning, and universal design. Knowledge of accessibility standards and the creation of accessible content. Ability to be flexible and handle a variety of tasks at one time. Ability to evaluate situations and make decisions. Ability to establish and maintain effective working relationships with faculty, staff, students and representatives of business, industry and government.
Open Until Filled: Yes
Rate of Pay: $58,762.00 - $73,452.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.


      Director, Teaching Center
    

Title: Regional Director
Institution:&nbsp;Volunteer State Community College
Campus Location: VSCC- Springfield Center
Job Summary:
The primary objective of this position is to promote, develop and manage the operation of the Springfield Center of Volunteer State Community College and the regional relationships in Robertson, Sumner, Trousdale, and Wilson Counties consistent with institutional goals and objectives.
Job Duties:
Collaborate with the President, Vice Presidents, and other members of the Leadership Team regarding strategic direction and planning for the Springfield Center and the region. Manages the day-to-day operations of the Springfield Center. Develops community partnerships and represents the College in the community, promoting the development of Volunteer State Community College in Robertson Sumner, Trousdale, and Wilson counties and promoting the awareness of the offerings at the Springfield Center. Collaborates with the academic divisions to develop and coordinate the schedule of classes at the Springfield Center and at dual enrollment sites in the region. Collaborates with Economic Development and Strategies, Marketing, Communications, and Media Services, and Student Services in the development of marketing strategies for the recruitment of students, both credit and non-credit, to the programs of the Center. Collaborates with Economic Development and Strategies in developing non-credit/business and industry/workforce development programs at the Center and at other locations in the area. Supervises the management of the physical facilities and equipment at the Springfield Center and coordinates with Plant Operations as needed to ensure the proper maintenance and appearance of the facilities. Maintains a working knowledge of internal and external policies, guidelines, and procedures specific to the operation of a Center. Assists in the formulation of reports, analyses, studies, objectives, and strategies on enrollment, major trends, patterns, projections, etc. related to the region. Participates in the ongoing activities and training and other activities of the College, as required. Other duties as assigned.
Minimum Qualifications:
Master’s degree. Four years supervisory experience in an education setting in the area of administration, teaching or related field. 
Preferred Qualifications:
Ph.D. in Education or closely related field. Knowledge of Banner. Experience in higher education developing and coordinating various community, industry and educational partnerships. 
Knowledge, Skills, and Abilities:
Must be a willing advocate of the mission of the college. A demonstrated commitment to public higher education. Must have strong leadership, human relations, and communications skills, including effective public speaking skills. Self-motivating initiative, diplomacy, mature nature, flexibility in dealing with multiple tasks. Strong computer skills to include proficiency in Microsoft Office products, ERP solutions, and other related software. Excellent organization skills along with being detailed oriented. Demonstrated commitment to excellence. Ability to understand and use data in decision-making. Ability to manage sensitive information with the highest degree of confidentiality; exceptional customer services skills; and possess the ability to work collaboratively with colleagues, excellent management and team building skills. Demonstrated knowledge of community college practices and procedures.
Pay Rate: $68,434 - $85,542 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Insurance:&nbsp; Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA</li>
<li>Wellness Incentive Program (if enrolled in Health)</li>
<li>Educational Assistance:&nbsp; Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Longevity Pay</li>
<li>Retirement Options:&nbsp; State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457</li>
<li>14 Paid Holidays/Year</li>
<li>Annual Leave (if applicable)</li>
<li>Sick Leave</li>
<li>Sick Leave Bank</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.


      Regional Director
    

Title: Assistant Director, Scholarships, Outreach, and Compliance
POSITION SUMMARY This position is responsible for developing and managing outreach events, managing institutional partnerships including scholarship funds, and directing the development, maintenance and monitoring of the College’s financial aid compliance program.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Evaluate legislative changes for potential impacts to the College and assist the Director in partnering with other institutional departments to respond to pending legislation that impacts the Office of Financial Aid or the College, including identifying regulatory changes and ensuring timely implementation of institutional procedures to ensure ongoing compliance. Lead a risk-based quality control program of the College’s financial aid performance to ensure compliance with regulatory compliance procedures. This includes transaction testing, reporting, deficiency tracking and remediation. Direct an ongoing regulatory training program for institutional partners to ensure regulatory awareness and operational effectiveness. Manage the financial aid operational and communication calendar and processes to ensure timely reporting.
Direct office workflows related to file processing, scanning, year-end and preparation and planning for upcoming fiscal year. Oversee Nashville State’s relationship with the EdAmerica Call Center for quality assurance and serve as the primary contact for referrals and escalations. Additionally handle the submission of training opportunities to EdAmerica. Collaborate with the Welcome Center on Financial Aid issues ensuring timely resolution. Lead the financial aid outreach efforts, by scheduling staff for events and workshops, organizing office-sponsored events, and keeping the financial aid webpage information up to date. Identify and implement process improvements within the financial aid office to increase student success, improve department efficiencies, reduce costs and streamline/simplify financial aid processes for students.
Manage the financial aid components of the CPOS (Course in Program of Study) including daily reports, and collaboration with Records office to resolve any complications. Serve as backup to the co-Assistant Director of Financial Aid, as needed but particularly with professional judgement, dependency overrides, homeless youth determinations, and R2T4s. Direct resolution of engagement reporting throughout the term and during end-of-term processing. Evaluate and determine appropriate resolution for any over awards, coordinate with other employees within the office to resolve. Coordinate with the Student Account &amp; Billing Office on the state aid fund account numbers needed for application of state aid on the Finance side. Coordinate with Records and Student Account &amp; Billing Offices on the resolution of duplicate student records in Banner. Supervise and train assigned office personnel, specifically the coordinators (5). Serve as a member of the SAP and IRP appeal committees.
REQUIRED QUALIFICATIONS Bachelor’s degree
Five (5) years of increasingly responsible experience in a financial aid office or at least one (1) year of experience in a financial aid office with sufficient NASFAA Professional Credentials to demonstrate required knowledge.
Experience in administering, awarding, and reconciling at least one state aid program (TN Education Lottery Scholarship, TN Reconnect, TN Promise, or TN Student Assistance Award)
Experience using federal EDE software processing websites (such as NSLDS, COD, FPP, etc.) and other financial aid related software.
PREFERRED QUALIFICATIONS NASFAA credentials
Prior experience using BANNER, ARGOS, Automic, Dynamic Forms, Xtender (BDM), FAST, and SLATE
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of BANNER and state program processing. Working knowledge of regulations governing federal, state, and institutional financial aid policies. Strong interpersonal and communication skills, both written and oral, with the ability to work effectively in a diverse community. Critical thinking skills to identify underlying principles, motivations, and facts by breaking down information. Ability to work independently with minimal supervision, demonstrating self-direction, responsibility, and accountability. Proficient in MS Office, including PowerPoint or other presentation software. Ability to make strategic and complex decisions using professional judgment. Ability to provide clarification, guidance, and support to direct reports. Ability to establish and maintain positive and productive relationships with faculty, staff, students, and external contacts. Demonstrated time management and prioritization skills to complete tasks in a timely manner. Integrity in handling confidential and sensitive information, with the ability to accurately document and maintain data. Willingness to work nights and weekends as needed.
Open Until Filled: Yes
Rate of Pay: $48,562.00 - $72,844.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.


      Assistant Director, Scholarships, Outreach and Compliance
    

Title: Director of Paralegal Studies – 9/10 Month Instructor (Term)
POSITION SUMMARY This a nine-month faculty position responsible for leading the Paralegal Studies program and delivering quality instruction.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Teach day and/or evening courses via on-ground, online, hybrid or web-enhanced delivery modes as assigned. Provide leadership for the Paralegal Studies program. Build partnerships with external stakeholders and maintain relationships with the Paralegal Studies Advisory Committee. Maintain compliance with American Bar Association guidelines and submit required reports as requested. Work with adjunct program faculty to ensure consistent student experiences. Utilize the college’s learning management system to provide course materials to students. Submit updated course syllabus prior to the first day of class.
Regularly check your College email and your departmental mailbox. Respond to emails/messages within 24 hours, except on weekends. Complete all required reports, such as attendance, Early Alerts, progress reports, grade submissions, and administer and return surveys and student outcome assessments by the required deadlines. Submit final grades for each semester by the deadline established by the registrar. Comply with all college and TBR policies and guidelines. Advise students within the pre-law, paralegal studies and law office technology areas. Oversee and supervise legal internships and provide assistance to students seeking a legal internship. Promote the Paralegal Studies program within the community.
REQUIRED QUALIFICATIONS Juris Doctorate
3 Years Related Industry Experience
PREFERRED QUALIFICATIONS Collegiate level teaching experience with program management experience
KNOWLEDGE, SKILLS AND ABILITIES Knowledge and/or experience using a variety of instructional delivery modes. Ability to communicate effectively and work cooperatively with a diverse faculty, staff and student population. Proficient in Microsoft Office applications. Knowledge of Artificial Intelligence (AI) and the ethical use in the legal and educational environment.
Open Until Filled: Yes
Rate of Pay: $41,708.00 - $52,136.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
Nashville State offers flexible work arrangements for positions that qualify.

8 Leadership / Executive Board Jobs in Nashville, TN, USA