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<h4>Senior Director, Customer Growth and Employee Development</h4>Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Job Summary:Responsible for driving customer acquisition and retention, while also fostering a high-performing and engaged workforce. The role would involve developing and executing strategies for expanding the customer base, increasing revenue, and enhancing the employee experience. This role will also contribute to developing and implementing employee programs and initiatives to enhance skills, knowledge, performance, and calibrated quality expectations.Where you will work:&nbsp;This is a hybrid opportunity! This position will sit in either Wilkes-Barre, PA; Bethlehem, PA; or San Marcos, TX.Duties and Responsibilities:<ul><li>Develop and implement growth strategies and incentives which will drive new customer growth, retain existing customers and grow revenue</li></ul><ul><li>Set clear goals, performance metrics and KPI’s for the team that are aligned with business goals.</li></ul><ul><li>Monitor and analyze KPI’s to track progress and make data-driven decisions</li></ul><ul><li>Build and maintain strong relationships with key stakeholders, both internally and externally</li></ul><ul><li>Analyze commission and incentive programs for alignment with business goals</li></ul><ul><li>Oversee the design and develop training programs that enhance employee skills and knowledge and assist leadership with coaching and development.</li></ul><ul><li>Collaborate with senior leadership to identify key competencies and skills required for current and future roles and ensure training opportunities &amp; resources are available to support these new skills</li></ul><ul><li>Lead Quality Assurance efforts with high focus on customer satisfaction, consistency of customer interactions and calibrated metric scoring.</li></ul><ul><li>Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered. </li></ul><ul><li>Other duties as assigned&nbsp;</li></ul>Requirements/Qualifications:Education: High school diploma or equivalent required<ul><li>College degree in Business, marketing or related field or equivalent business experience preferred</li></ul>Experience:<ul><li>Minimum of 7 years call center experience preferred</li><li>Minimum of 7 years sales experience) preferred</li><li>Minimum of 7 years employee development experience preferred</li></ul>Knowledge, Skills and Abilities: <ul><li>Ability to maintain a high level of motivation and enthusiasm, in order to drive successful&nbsp; action and results in a team environment</li></ul><ul><li>Ability to effectively and appropriately communicate in various social contexts, ensuring others can understand and respond appropriately; this involves not only speaking clearly, but also listening, understanding cultural nuances, and choosing the right communication method for each situation </li></ul><ul><li>Ability to motivate individuals to effectively work in a team setting toward a shared goal. </li></ul><ul><li>Strategic mindset to formulate and implement effective long-term goals and plans</li></ul><ul><li>Ability to effectively work with data, including analysis, visualization, and the ability to apply insights to solve problems and make decisions. </li></ul><ul><li>Ability to understand and apply knowledge related to the telecommunications industry, which includes knowing and staying current on&nbsp; the competitive landscape, market drivers, and key players within the telecommunications industry. </li></ul><ul><li>Ability to travel up to 25% to both internal and external vendor centers</li></ul>Work-from-Home Requirements:<ul><li>You need a dedicated, private room in your home that is quiet during work hours.</li><li>You must provide an Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.</li><li>Astound will provide all computer equipment.</li><li>Your desktop work surface must have room for 2 PC monitors.</li><li>In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office.&nbsp;</li><li>Employees must live within a 60 mile commuting distance from the Wilkes-Barre, PA; Bethlehem, PA; or San Marcos, TX office.</li><li>You will be required to sign a written form to acknowledge these work-from-home requirements.</li><li>You must have a personal cell phone to install a security application.</li></ul>&nbsp;We are Proud to Offer an Astounding Benefits Package Including:<ul><li>Rewards: Competitive compensation plan</li><li>Entertainment: Free internet/video/phone service if you reside in an Astound serviceable area</li><li>Retirement: 401k with employer match and immediate vesting</li><li>Family: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)</li><li>Professional Development: Paid training &amp; tuition reimbursement program</li><li>Leisure and Fun: Employee discount program</li><li>Live YOUR Life: Generous paid time off plans</li><li>Impact: Established, yet growing, organization where you can make a real impact!</li></ul>*Benefits listed above are for regular full-time position&nbsp;&nbsp;Is this the career opportunity you’ve been searching for?&nbsp; If yes, then apply now!&nbsp;The base salary range in Pennsylvania and Texas for this position is $120,000 - $150,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun&nbsp;&nbsp;Diverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a> &nbsp;

Astound Broadband

Astound

Senior Director, Customer Growth and Employee Development

Job Summary:As an admissions counselor, your role is to be a representative for the university, a resource to prospective and admitted students, and a guide through the admissions process. Admissions Counselors spend part of their year traveling to high schools in a specific territory to represent Alvernia and help interested students receive necessary information. In an assigned territory, you will read applications, make admission decisions, and cultivate relationships with prospective students and their families. This Admissions Counselor will also actively participate in college recruitment and yield events, including but not limited to individual tours, Information Sessions, Open Houses, Accepted Students Days, Scholarship Luncheon, Connection Days, New Student Orientation, and other recruitment events.Essential Functions:1. Promote Franciscan ideals and adherence to the Mission of the University as demonstrated by the University Ideal Characteristics. As we are an equal opportunity employer committed to Franciscan values, all employees share responsibility for advancing diversity, equity, and inclusion in the performance of their roles while demonstrating service orientation, respect for all, intellectual curiosity, solution focus and innovation, and mutual accountability.2. Build connections with prospective students through various means of communication, including email, phone, virtual meetings, on-campus events, and off-campus functions.3. Design and implement a travel schedule in a designated geographic territory to ensure successful recruitment from schools that will yield students likely to apply and attend Alvernia University.4. Review and make admission decisions on student applications and reach out when an admission decision or update has been made.5. Assist with on-campus admissions events for prospective students and be able to present information or speak publicly during events.6. Advise students and provide resources for financial aid, residence life, academics, student support services, athletics, student activities, or any other aspect of the university. This may include connecting them virtually or in person with those departments on campus.7. Ensure enrollment goals are being met.Additional Responsibilities:1. Make admissions acceptance packages for admitted students.2. Work collaboratively with other departments, especially financial aid and athletics.3. Be an asset to school counselors in college advising.4. Ability to take on projects and be creative.5. Complete other tasks as assigned.Qualifications/Education:1. Commitment to the mission statement, core values, and goals of Alvernia University.2. Bachelor’s degree required. Experience and working in higher education, the field of admissions, and student counseling are preferred (Master’s degree required for Assistant Director level).3. Strong communication skills in speaking, writing, and active listening.4. Bilingual proficiency in Spanish is preferred.4. Managing time effectively, balancing various assignments at once, and remaining organized.5. Proficient in using the computer and utilizing the Microsoft Office Suite. Knowledge or skills in databases and software such as Technolutions Slate, PowerCampus, PowerFaids, Zoom, and Microsoft Office &amp; Teams are preferred.6. Ability to analyze data, think critically and creatively, and meet university goals.7. Remain available to work during nights and weekends as required.8. Valid Driver’s License.9. Ability to work independently and as a part of a team.Physical Requirements:1. Attendance is required to perform the duties of this job.2. Prolonged periods of sitting at a desk and working on a computer.3. Must be able to lift 15 pounds at times.4. Driving long distances for high school visits and fairs.

Alvernia University

Admissions Counselor/Assistant Director of Admissions

Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!Psychiatry Regional Business Director- Northeast Will consider candidates who live in region or state which shares a border, and with access to a major airport. The region includes the following states: Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, New Jersey. Pennsylvania, Maryland, Delaware, Virginia, West Virginia, Ohio, Indiana, Michigan.&nbsp; &nbsp; SUMMARY:&nbsp; As a Regional Business Director (RBD – 2nd Line Leader) you will be responsible for leading field-based Area Sales Manager (ASM) and Account Manager teams to drive the sale and promotion of Lundbeck products in a distinct geographical region.  You will utilize robust analytic skills in the development and execution of regional strategies and tactics, including the identification of strengths that will create success and weaknesses/threats which need to be minimized.  As an RBD, you are responsible for meeting or exceeding sales goals, and achieving all other financial and operational goals.  Working with your ASMs, you will execute the defined strategies and tactics, including but limited to: business planning and performance metrics, alliance partnership and management, resource planning and allocation, managed market access and pull-through, and leadership and management of the sales force.  You will also lead the business in a manner which ensures compliance will all Lundbeck business guidelines. &nbsp;  &nbsp; ESSENTIAL FUNCTIONS:&nbsp; • &nbsp; &nbsp;Develops and executes comprehensive plans to support the short- and long-term sales and reavenue plans of the organization.&nbsp; • &nbsp; &nbsp;Ensures business planning execution by the regional sales team via monitoring/reporting sales performance against key performance metrics. Adjusts metrics/targets as appropriate. Utilizes reports and other approaches to conduct business reviews and coaching and maintain highest levels of overall sales performance to desired objectives.&nbsp; • &nbsp; &nbsp;Partners with Alliance partners to develop integrated strategic business plans and to ensure commercial execution.&nbsp; • &nbsp; &nbsp;Organizes, plans, conducts, and attends various sales and sales management meetings.&nbsp; • &nbsp; &nbsp;Works closely with Psychiatry marketing department to provide appropriate level of input, as well as to hold the responsibility for sales implementation of marketing plans.&nbsp; • &nbsp; &nbsp;Coordinates with the Market Access and reimbursement team to ensure coordination of priorities and efforts between the payer and sales groups.&nbsp; • &nbsp; &nbsp;Leads budgeting and expense management for regional sales team.&nbsp; • &nbsp; &nbsp;Performs field travel to meet the key customers and customer groups to understand needs, solve problems, develop relevant strategies and actions, and monitor the performance of sales team.&nbsp; • &nbsp; &nbsp;Executes a talent strategy which includes the development and engagement of the sales force, as well as succession planning.&nbsp; • &nbsp; &nbsp;Partners with internal functions (e.g., sales training, marketing, sales operations, medical, government affairs) to provide important feedback and progress checks regarding trends, needs, reporting and competitive developments.&nbsp; • &nbsp; &nbsp;Oversees the business planning systems implemented by the area sales management team.&nbsp; • &nbsp; &nbsp;Responsible for additional home office responsibilities assigned by senior management.&nbsp;  &nbsp; REQUIRED EDUCATION AND SKILLS:&nbsp; • &nbsp; &nbsp;Accredited Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university.&nbsp; • &nbsp; &nbsp;5+ years of pharmaceutical salespeople management experience, leading diversified sales teams with successful results.&nbsp; • &nbsp; &nbsp;Preference for the RBD to live in the region; however, the RBD must live, at a minimum, in a region which shares a border and close to a major airport.&nbsp; • &nbsp; &nbsp;Demonstrated ability to instill trust and drive results through others.&nbsp; • &nbsp; &nbsp;Demonstrated ability to lead a region and leadership team in creating and executing strategic plans.&nbsp; • &nbsp; &nbsp;Ability to develop talent through the identification of development strategies and resources, with an emphasis on feedback and coaching.&nbsp; • &nbsp; &nbsp;Robust financial acumen.&nbsp; • &nbsp; &nbsp;Exceptional communication skills.&nbsp; • &nbsp; &nbsp;Strong analytical capability.&nbsp; • &nbsp; &nbsp;Computer literate, with proficiency in Microsoft Office software.&nbsp; • &nbsp; &nbsp;Driving is an essential duty of this job; must have a valid driver’s license with a safe driving record that meets company requirements • &nbsp; &nbsp;Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck&nbsp;  &nbsp; PREFERRED EDUCATION, SKILLS AND EXPERIENCE:&nbsp; • &nbsp; &nbsp;Accredited Master of Business Administration.&nbsp; • &nbsp; &nbsp;Psychiatry product experience. • &nbsp; &nbsp;Previous cross-functional experience in operations, analytics, marketing, and/or training. • &nbsp; &nbsp;2+ years of second-line sales management&nbsp; • &nbsp; &nbsp;Marketing management, sales training management, or additional home office experiences.&nbsp; • &nbsp; &nbsp;Previous experience working with alliance partners (i.e., co-promotions).&nbsp; • &nbsp; &nbsp;Successful new product launch experience.&nbsp;  &nbsp; TRAVEL: • &nbsp; &nbsp;Willingness to travel up to 70% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned region; and (b) typically attend internal/external conferences and meetings spanning locations within the United States.&nbsp; • &nbsp; &nbsp;Travel must be able to be completed in a timely manner.The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate’s geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $225,000 - $260,000 and eligibility for a sales incentive target of $69,000, and eligibility to participate in the company’s long-term incentive plan. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our&nbsp;career site. Applications accepted on an ongoing basis.Why LundbeckLundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site.Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

3 Leadership / Executive Board Jobs in Pennsylvania