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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position is in US Consumer New Accounts Risk Strategy reporting into a Director. This role will be responsible for developing innovative solutions across targeting and underwriting processes – with the end goal of driving industry-best credit results while enabling profitable growth in new account acquisitions.&nbsp; &nbsp;Key Responsibilities:<ul><li>Own and enhance acquisition strategies to increase premium acquisition and improve investment efficiency .</li><li>Own, enhance and manage Affiliate and targeted channel acquisition strategies driven by economics of life time value with industry-best credit results</li><li>Continuously monitor new account acquisition performance, conduct deep-dive analyses to explore areas of opportunity, and implement credit controls to address potential/emerging risks for core and targeted acquisitions across channels</li><li>Track developments of acquisition journey in the external marketplace to understand industry best practices.</li><li>Ensure adherence to&nbsp; credit risk compliance and sound risk management standards</li><li>Elevate customer experience by providing seamless underwriting and on-boarding experience</li><li>Influence Marketing and channel partners to enhance front-end back-end decision consistency, optimize top of the funnel traffic and drive premium applicant quality</li><li>Manage partnership with Marketing, Risk Products &amp; Data Strategy, Decision Science, New Accounts Servicing, Fraud, CBO teams to enable enterprise-wide innovations</li></ul>&nbsp;Minimum Qualifications:<ul><li>Advanced Degree in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Computer Science or MBA with hands-on experience in analytics.</li><li>Strong collaborative/interpersonal skills and ability to work in a dynamic, constantly evolving environment with strong attention to detail.</li><li>Project management skills with demonstrated proficiency in leading multiple projects simultaneously.</li><li>Outstanding strategic thought leadership with a focus on innovation.</li><li>Self-motivated, results-driven, intellectually curious and leads with external perspective.</li><li>Clear, effective written and oral communication skills.</li><li>Expertise in underwriting or another core credit risk management function.</li><li>Deep understanding of credit card economics and the payments industry.</li><li>Externally focused and aware of the latest technology and market trends in payment, credit trends, credit behavior and external development in the lending industry.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.Our Salesforce practice values teamwork, quality work, innovation, and customer success. Our team is composed of people who are passionate about Salesforce, delivering on-time, exceeding expectations, and ensuring success for our clients. We are looking for those who share our passion and the desire to work with the best and brightest. Come build with us!Our teams create solutions on the Salesforce platform by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for 20K + Sales, CRM, and Marketers across the Enterprise.How will you make an impact in this role?As a Salesforce Engineer, you will design, implement, and deploy Salesforce solutions to a wide variety of clients at the enterprise level. You will develop Salesforce solutions spanning across larger, cross-platform sales projects and/or co-owns the entire project/solution design in those instances where Salesforce is implemented.We are looking for a Salesforce engineer with a strong foundation, which you can demonstrate through a combination of formal education, self-learning, own projects or a formal working experience. If you are not willing to learn and write code, then this is not the job for you.Key Responsibilities:<ul><li>Designs, develops, tests, and debugs Salesforce software applications and systems</li><li>Completes software builds through consistent development practices, including the use of tools, common components, and documentation with guidance from peers and leaders</li><li>Completes code reviews and automated testing to maintain high-quality code standards with guidance from peers and leaders</li><li>Supports and monitors software across test, integration, and production environments</li><li>Adheres to security and regulatory best practices to ensure software compliance</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Minimum Qualifications:<ul><li>Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience</li><li>Minimum of 6 years of hands-on experience with Salesforce development</li><li>Certifications: Salesforce Admin, Salesforce Platform App Builder, Salesforce Certified Platform Developer, Salesforce Developer, Sales Cloud consultant</li><li>6+ years of experience on an agile development team using a Salesforce technologies (Apex/Java/C#/Scala/Python/Go)</li><li>Experience in participating in discovery, definition and solutioning complex requirements for a minimum of 6 cloud engagements</li><li>Multiple Salesforce implementations (1+ preferred)</li><li>Strong knowledge and prior experience in implementing Sales cloud, Service cloud and SFDX</li><li>Experience implementing 1+ customer community and 1+ partner community</li><li>Hands on Experience in Apex, Lightning Web Components, JavaScript, JavaScript based frameworks like React/Angular, and UI Frameworks</li><li>Strong knowledge of Application, data security and finance related compliance standards</li><li>Strong knowledge of microservices, Function as a Service, RESTful API development</li><li>Enterprise scale engineering experience (Industry standard build/test/deploy tools, e.g., Git, Bitbucket, SVN, Stack overflow, Jenkins, Maven, XLR, Jacoco, JMeter, Copado, Circle ci)</li><li>Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL and relational databases</li><li>Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Salesforce Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. This position is responsible for administrative support for two Vice Presidents within the US Consumer Marketing (USCM) team. It is a dynamic, high-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of business partners. &nbsp;The ideal candidate must be seasoned and experienced in handling a wide range of administrative related tasks and be able to work independently and confidently under pressure. Building strong relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position.Day to day responsibilities include, but are not limited to:<ul><li>Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones</li><li>Calendar management, including scheduling meetings with various colleagues internally and externally</li><li>Coordinating logistics for meetings, including scheduling of conference rooms and technology support as required</li><li>Preparing, reviewing, and processing expense reports, and managing expense report approvals, in line with company T&amp;E policy and budget</li><li>Assisting with timekeeping and payroll duties</li><li>Providing coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave</li><li>Managing organization charts and team rosters</li><li>Booking and coordinating travel arrangements including air and hotel bookings</li><li>Supporting the scheduling and coordination of events, including room booking, catering, etc.</li><li>Supporting team administration including job postings, on boarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate&nbsp;</li><li>Processing of requisitions and other invoices, ordering supplies and managing ticket requests</li></ul>Minimum Qualifications:<ul><li>Positive attitude, solutions-oriented demeanor, and reliable</li><li>Exceptional organizational, administrative, and interpersonal skills</li><li>Keen attention to detail and a sense of urgency in execution and follow-up</li><li>Ability to prioritize multiple tasks and work autonomously with minimal guidance</li><li>Strong integrity and ability to handle confidential / sensitive information with discretion</li><li>Strong written and verbal communication skills</li><li>Proficiency in Microsoft Outlook and Office, including Word, PowerPoint and Excel</li><li>Minimum 3-5 years of experience supporting executives with complex calendars and travel</li></ul>Salary Range: $31.49 to $49.28 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Executive Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Sales Enablement, Pricing, &amp; Transformation (SPT) team is the analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to architect GCS growth and strengthen the culture of compliance and control.How will you make an impact in this role?The Manager, Sales Process Optimization and Controls will focus on partnering with the U.S. Small and Medium Enterprises (U.S. SME) Sales and Account Development teams. They will be a key thought partner to the U.S. SME Sales Enablement leadership team on cross-channel workstreams, including owning the U.S. SME Rules of Engagement and managing ad hoc requests from multiple stakeholders. TheManager will work very closely with several cross-functional partners including U.S. SME Commercial Effectiveness &amp; Governance, Control Management, US SME Sales Enablement Performance &amp; Insights and Signings Governance, Marketing, Product and other supporting teams.&nbsp;The ideal candidate has familiarity with GCS sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!In this role, you will:&nbsp;<ul><li>Possess a deep understanding of U.S. SME Sales and Account Development team business objectives / priorities and challenges to formulate solutions</li><li>Build strong relationships with US SME Sales Enablement and Sales and Account Development teams to successfully gain consensus and support for strategic projects</li><li>Become an expert on the U.S. SME Rules of Engagement</li><li>Serve as a PMO to lead highly complex, business-critical initiatives from inception to completion and act with an agile approach</li><li>Perform risk management to proactively identify potential problems and mitigate risks to achieving desired objectives</li></ul>Minimum Qualifications:<ul><li>Undergraduate degree required</li><li>5+ years of experience in sales enablement, performance planning, consulting, or related fields</li><li>Strong project management skills with a record of successful results on complex, large-scale, cross-functional initiatives</li><li>Ability to build strong partnerships and work collaboratively with others to meet shared objectives</li><li>Exceptional written and verbal communication skills and comfort presenting at all levels of the organization</li><li>Experience leading multiple and complex workstreams and working across departmental boundaries to deliver a diverse set of initiatives that result in successful outcomes</li><li>This is a hybrid role with the candidate expected to work from office 3 days a week</li></ul>Preferred Qualifications:<ul><li>Proactive approach to tackle new opportunities and challenges with high energy and enthusiasm</li><li>Accountability for self and others to meet all commitments and deliverables in a timely manner</li><li>Strong business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities</li><li>Can win attitude and a desire to learn in a fast-paced environment!</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Sales Process Optimization and Controls

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. &nbsp;The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.AmericanExpress.com&nbsp;is a critical digital channel for customers to enroll in American Express products, take advantage of the benefits of membership, stay in touch with the company and self-service through a multitude of products and applications.The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction, deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers’ digital lives by providing value, convenience, and delight.You will be part of the Global Web Engineering team whose mission is to be essential in our Customers’ digital lives by providing value, convenience, and delight wherever they are. Your primary responsibilities will be to lead a team of engineers building awesome digital web products used by tens of millions of American Express Customers worldwide. You should enjoy solving complex technical problems and have experience creating modern, scalable, customer-facing web applications. A strong product mindset to influence and drive the product roadmap and excellent delivery are key attributes for this role. You will work in a fast-paced environment with the stability of working for a Fortune 100 company.We’re looking for a Director – Software Engineering to lead our global web engineering teams, influence the future of our web platform, deliver impactful customer-facing capabilities, and guide talented engineers building applications used by tens of millions of users worldwide. This leader will bring an exceptional blend of strong people leadership and deep engineering expertise.Key Responsibilities:<ul><li>Work with a team of highly talented web engineers to build and deliver the web roadmap.</li><li>Lead, mentor, and grow multiple engineering teams (both co-located and remote) focused on building high-scale, high-performance web applications.</li><li>Drive a culture of continuous learning, improvement, and evolving ways of working to strengthen engineering capabilities, platforms, and team growth.</li><li>Collaborate with stakeholders across Product, Design, Business, and Technology to drive change required for product execution.</li><li>Establish strong working relationships with Product Owners and technical teams across the organization.</li><li>Hire, retain, and mentor engineers while promoting strong engineering culture and best practices.</li><li>Conduct performance assessments, provide feedback, and maintain a consistent feedback loop with engineering teams.</li><li>Communicate complex technical concepts to both technical and non-technical audiences; be a compelling and influential storyteller.</li><li>Drive roadmap execution and strategic direction within your area of responsibility.</li><li>Use engineering metrics to drive quality, predictability, and continuous improvement.</li><li>Ensure alignment of architecture, standards, tools, and delivery methods across engineering and architecture teams.</li><li>Provide thought leadership around engineering best practices and emerging technology trends.</li><li>Act as a change agent, challenging the status quo and driving improvements to how teams build and deliver software.</li></ul><h4>Qualifications:</h4><h4>Required:</h4><ul><li>Bachelor’s degree in Computer Science, Engineering, or related technical field.</li><li>10+ years of experience building customer-facing software products at scale.</li><li>5+ years of direct people management experience leading engineering teams.</li><li>5+ years of hands-on experience building customer-facing web applications using modern web frameworks and technologies, including React, Redux, Flux, Angular, Node.js, GraphQL, REST APIs, Java, Couchbase, MongoDB, Akamai, Adobe Experience Manager, Adobe Analytics, Google Analytics, and cloud platforms such as GCP or AWS.</li><li>Proven success engineering and deploying large-scale web products in an agile product development environment.</li></ul><h4>Technical Expertise:</h4><ul><li>Strong hands-on proficiency with JavaScript, Java, and modern web frameworks (e.g., React, Angular, Vue).</li><li>Experience designing and implementing scalable APIs consumed by web and mobile clients.</li><li>Deep understanding of high-availability, high-performance, and scalable web architectures.</li><li>Ability to dive into technical details, make informed trade-offs, and guide architectural decisions.</li><li>Demonstrated technical competencies including: – Web architecture &amp; system design – Modern JavaScript frameworks – Microservices and API gateway patterns – Observability, data orchestration, and backend performance tuning – CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, etc.) – Cloud infrastructure (AWS, GCP, or Azure) – Automation frameworks and testing strategies (unit, integration, E2E) – Performance and reliability engineering</li></ul><h4>Leadership Skills:</h4><ul><li>Excellent communication skills with the ability to work effectively across engineering, product, design, and business teams.</li><li>Strong ability to influence, align stakeholders, and drive clarity in complex delivery environments.</li><li>Ability to build strong working relationship with product, business, design and technical teams across various organization.</li><li>Demonstrated experience coaching, mentoring, and developing technical professionals.</li><li>Ability to lead engineering teams and negotiate or influence across organizational boundaries.</li><li>Proven ability to inspire and motivate engineers at all levels.</li><li>Ability to shape solutions that meet broader portfolio needs.</li><li>Demonstrated ability to quickly learn, adopt, and champion new technologies.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Software Engineering - Global Web Engineering - USCDT

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also markets small business banking and B2B solutions. The Business Operations Team is responsible for helping lead GCSM into the next phase of operational excellence and control management. This includes proactively identifying operational, financial, and compliance risks, ensuring that effective controls are in place and functioning as intended to support business continuity, and maintaining compliance with both internal policies and external regulatory requirements. This Senior Analyst position reports to the Senior Manager of GCSM Business Operations and will be responsible for working across GCS Marketing owned Issues and Events, rolling out the new Issue Management policy framework, investigating validity and exposure of issues and events, and acting as internal effective challenge. &nbsp;In this role, you will collaborate closely with our partners in Control Management and will understand campaign execution processes and functions to support ongoing monitoring and reporting to provide actionable insights to mitigate future issues. Key Responsibilities •&nbsp;&nbsp;&nbsp;&nbsp;Foster a culture of risk awareness and ongoing improvement within GCSM. •&nbsp;&nbsp;&nbsp;&nbsp;Prepare and present detailed reports on Operational Risk Management (ORM) metrics, issue/finding status, trends, and outcomes. •&nbsp;&nbsp;&nbsp;&nbsp;Assist Marketing with issue intake, investigation and plan development, including root cause analysis, to address one-off and repeated issue types. •&nbsp;&nbsp;&nbsp;&nbsp;Support review of various components within the End-to-End Issue Management process. •&nbsp;&nbsp;&nbsp;&nbsp;Support GCSM with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with the Marketing teams to launch automated controls in a timely manner. •&nbsp;&nbsp;&nbsp;&nbsp;Be a key leader for sharing insights, better practices, themes, etc. across GCSM&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Provide strategic direction to senior management on issues, events and mitigation strategies. •&nbsp;&nbsp;&nbsp;&nbsp;Identify trends in issues and events to define potential systemic risks or control weaknesses within BU processes and subsequent mitigation strategies in close partnership with the broader Control Management and GCSM teams. Minimum Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;1-2 Years exposure to or experience with operational risk management (e.g., within Control Management, Risk and/or Internal Audit function). &nbsp;Understanding of critical operational risk management lifecycle activities. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from BU/tech counterparts. •&nbsp;&nbsp;&nbsp;&nbsp;Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required. •&nbsp;&nbsp;&nbsp;&nbsp;Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability. •&nbsp;&nbsp;&nbsp;&nbsp;Strong internal partner management skills with proven ability to influence &amp; negotiate. •&nbsp;&nbsp;&nbsp;&nbsp;Strategic, analytical, problem-solving mindset with an ability to analyze data, identify trends, and evaluate risk scenarios effectively to make decisions or drive to fast resolution. •&nbsp;&nbsp;&nbsp;&nbsp;Proven experience in process improvement, operational excellence, or related field. •&nbsp;&nbsp;&nbsp;&nbsp;Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Marketing Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The&nbsp;Global Advertising and Brand Management (GABM)&nbsp;team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. OnBrand – American Express’ In-House Creative agency – sits within GABM. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Director of Creative Strategy will play a pivotal role in driving creative innovation for our in-house agency. This leader will uncover actionable insights, define creative territories, and craft strategies that enable American Express to connect meaningfully with Card Members and prospects. They will lead a team of creative strategists to deliver strategic work that fuels cutting-edge digital campaigns and connected customer experiences, specifically across American Express consumer products, benefits, and services.The ideal candidate will bring a relentless curiosity for creative, cultural, and digital trends, along with a drive to uncover opportunities in emerging platforms. They will have the unique ability to analyze and transform data and insights into actionable creative briefs that lead to best-in-class creative solutions for our marketing partners. Responsibilities:<ul><li>Oversee, manage, and resource a dedicated team of (4) full-time creative strategists, fostering their growth and success.</li><li>Lead the development and execution of innovative digital, channel, and content strategies across platforms and customer touchpoints, including 360 campaigns, social, video, and emerging technologies.</li><li>Translate business priorities into clear, actionable briefs that inspire impactful work</li><li>Partner with fellow Creative Strategy Director in B2B to establish team vision, best practices, and scalable processes</li><li>Collaborate with inter-agency teams (Account, PM, Creative) to ensure excellence throughout the project lifecycle</li><li>Build strong relationships and trust with product and marketing partners, influencing long-term marketing roadmaps.</li><li>Work with enterprise insights team to harness customer research, competitive analysis, category trends, and consumer behavior to guide strategy development</li><li>Partner with enterprise digital teams across analytics, SEO, and marketing platforms to design seamless, connected digital customer journeys</li><li>Confidently present and advocate for clear creative visions and strategies to internal and external stakeholders, including senior leadership</li></ul>Qualifications:<ul><li>10+ years of experience at a full-service digital creative agency (or equivalent).</li><li>4+ years of experience directly managing a team and leading creative strategy for complex, multi-channel marketing campaigns.</li><li>Skilled at leading and inspiring cross-functional teams, cultivating collaboration, and encouraging courageous creativity.</li><li>Proven track record of strategic leadership in digital creative strategy, with expertise in leveraging technology, platforms, and emerging trends</li><li>Exceptional communication and presentation skills, capable of simplifying and articulating complex concepts and strategies</li><li>Ability to excel in dynamic environment, leading many concurrent projects across teams</li><li>Understanding of data analysis, SEO, and content management systems enabling connected customer journeys</li><li>Advanced proficiency using Microsoft tools, especially PowerPoint and Excel.</li></ul>Requirements<ul><li>Case studies/portfolio demonstrating ability to lead development of effective creative strategies leveraged across platforms, channels, and customer touchpoints</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director of Creative Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. &nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. &nbsp;Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. &nbsp;And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. &nbsp;Find your place in technology on #TeamAmex. &nbsp; Let’s share success. The Cost and Performance Intelligence capability within the Infrastructure Data &amp; Analytics organization integrates data engineering, analytics, FinOps, and product cost modeling to provide a reliable economic foundation for Technology Operations and Technology Investment decisions. It extends beyond retrospective reporting by delivering decision-ready insights that clarify trade-offs, surface efficiency opportunities, and support more deliberate, forward-looking planning. The Senior Manager, Strategy &amp; Delivery Enablement is a Senior Technical Program Manager that serves as a senior execution and advisory partner to the Head of Infrastructure Data &amp; Analytics, translating strategy into operational plans, shaping executive-ready reporting, and ensuring disciplined delivery across a complex portfolio of initiatives. This role is intended for an experienced leader who brings strong analytical judgment, delivery credibility, and the ability to operate independently across senior stakeholders and technical teams. As this capability scales and becomes more deeply embedded in planning and decision-making processes, dedicated senior ownership is required to maintain tight alignment between strategic intent, execution discipline, and executive visibility. Working closely with senior leaders, delivery teams, and the executive office, this role provides structure, clarity, and insight to leadership forums, planning cycles, and portfolio governance. The role carries clear accountability for how progress, risks, and trade-offs are framed, communicated, and acted upon, requiring sound judgment, discretion, and executive presence. The ideal candidate demonstrates the maturity and confidence to partner across a broad set of stakeholders, influence outcomes without formal authority, and communicate with precision at the appropriate level of detail from business executives to technology and analytics delivery teams. Let’s build on what you know. If you bring proven experience stewarding complex, multi-initiative portfolios and enabling senior leaders with clear, decision-ready insights, you’ll find a strong fit within Infrastructure Data &amp; Analytics. This role acts as the connective tissue between strategy, delivery, and executive decision-making, translating priorities into executable plans, synthesizing progress and risks, and helping leaders navigate trade-offs across an evolving portfolio. Here’s just some of what you’ll do: Portfolio &amp; Delivery Stewardship<ul><li>Provide senior-level ownership of portfolio visibility across ID&amp;A initiatives, including milestones, dependencies, risks, and outcomes.</li><li>Establish and enforce consistent delivery and reporting standards across workstreams.</li><li>Anticipate delivery risks, capacity constraints, and cross-initiative dependencies; elevate issues with context and recommended courses of action.</li><li>Partner with analytics, engineering, and finance leaders to align roadmaps with investment assumptions, operating priorities, and capacity realities.</li></ul>Executive Reporting &amp; Decision Enablement<ul><li>Own the design and delivery of executive reporting that enables informed decision-making.</li><li>Translate complex delivery, financial, and analytical information into concise, actionable narratives.</li><li>Ensure leadership materials reflect a consistent economic and operational view.</li><li>Continuously evolve reporting to strengthen signal quality and executive confidence.</li></ul>Leadership Forum &amp; Executive Support<ul><li>Shape agendas, pre-reads, and narratives for leadership meetings, operating reviews, and planning forums.</li><li>Integrate inputs across teams into cohesive, decision-focused materials.</li><li>Capture decisions and actions, ensuring accountability and follow-through.</li><li>Partner with the executive office to ensure leadership time is used effectively and outcomes are driven to closure.</li></ul>Planning &amp; Operating Rhythm<ul><li>Play a central role in annual and quarterly planning cycles, including priority setting, commitment tracking, and performance review.</li><li>Reinforce a consistent ID&amp;A operating cadence across planning, execution, and performance management.</li><li>Enable alignment across data engineering, analytics, FinOps, and platform initiatives.</li></ul>This role is ideal for someone who<ul><li>Brings clarity and discipline to ambiguous, high-impact environments</li><li>Operates confidently with senior leaders and influences without authority</li><li>Frames issues and trade-offs using data, judgment, and context</li><li>Balances rigor with pragmatism to keep work moving forward</li><li>Is trusted to represent leadership intent with accuracy and discretion</li></ul>Are you up for the challenge? &nbsp;Here’s what you should have:<ul><li>8–12 years of experience in analytics, strategy, operations, consulting, portfolio/program management, or related roles.</li><li>Demonstrated experience leading complex, cross-functional initiatives with executive visibility.</li><li>Strong analytical capability, including comfort with metrics, dashboards, and financial context.</li><li>Proven executive communication and stakeholder management skills.</li><li>Experience operating in matrixed, fast-paced environments with evolving priorities.</li><li>Advanced proficiency in Excel, PowerPoint, and analytics or BI platforms.</li><li>Strong business judgment and financial acumen.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager-Tech Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The newly created first line of defense Financial Crimes Risk &amp; Controls center of excellence will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.&nbsp;This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk &amp; Compliance organization.Job ResponsibilitiesThe Director, Financial Crime Risk &amp; Controls Transformation is responsible for driving workstreams that enhance the Enterprise’s ability to prevent, detect, and respond to financial crime (often through processes, technology, and governance improvements).Key responsibilities include:<ul><li>Support the creation and management of a multi-year roadmap across multiple workstreams to drive Financial Crimes transformation for individuals (e.g. Card members, supps, corporate card members etc.) with initial focus on USCS and US-GCS.</li><li>Partner closely with GFCC, 1st&nbsp;Line Business Unit Teams, and other 2LOD Global Risk and Compliance groups to implement financial crime risk management frameworks for Individuals across all lines of business and products.</li><li>Support the creation and maintenance of 1LOD financial crimes governance structures, control mapping, and facilitate the completion of relevant testing and training while partnering with business unit teams.</li><li>Support the execution of the Guardian plan for financial crimes risk with focus on Governance, Standard operationalization with focus on individuals.</li><li>Develop reporting to measure overall program health and proactive issue management; proactively drive recurring communications and executive materials creation to ensure transparency and collective understanding.</li><li>Partner with 1st line of defense product &amp; capabilities and data governance team to support building the future state financial tools and capabilities.</li><li>Ensure robust change management around managing compliance with financial crime regulations by reviewing and challenging controls across the organization and building external perspective.</li></ul>This role is critical for AXP to remain compliant with evolving regulations and emerging threats and internal GFCC policy and building best in class financial crime controls and frameworksMinimum Qualifications:<ul><li>Prior experience in transformation and program management with strong understanding of governance, target operating models, and control frameworks.</li><li>Experience in leading multi-year strategic programs that cut across multiple cross-functional/Business Unit teams to accelerate strategic alignment and drive business, customer, and regulatory outcomes.</li><li>Proven ability to analyze complex processes to find and drive innovative solutions.</li><li>Demonstrated ability to self-start, carve opportunities out of white space, define a strategic vision, and drive results with a high degree of independence.</li><li>Proven ability to think strategically and lead and oversee large-scale, cross functional strategic initiatives.</li><li>History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities, and manage others through change.</li><li>Excellent communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.</li><li>Ability to maintain a positive attitude in the face of challenges.</li><li>8+ years of relevant work experience</li></ul>Preferred Qualifications:<ul><li>Domain knowledge in Legal Entities Preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Financial Crimes Risk & Controls Transformation & Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking an upbeat, self-motivated colleague to join our dynamic outbound sales team. As a Tele Sales Consultant, you will build relationships with Business Card Members and recommend American Express solutions based on their needs.The primary focus of the Tele Sales Consultant is to use inside sales to acquire new commercial customers with annual company revenues of $500,000 to $10 million via phone-based selling. The ideal candidate will have the tenacity and endurance to call potential customers using consultative selling skills to provide business solutions to our prospects through the American Express business suite of products.&nbsp;The Tele Sales Consultant must have a discerning eye for business, great executive presence,&nbsp;and interest in continued career growth.&nbsp;Responsibilities:<ul><li>Make outbound calls to contact business owners with annual company revenues of $500k to $10M, using target lists provided by American Express.</li><li>Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.</li><li>Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products.&nbsp;</li><li>Effectively lead pipeline of prospective customers.&nbsp;</li><li>Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.</li><li>Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.</li><li>Champion of and for compliance within US SME and GCS.Qualifications:&nbsp;</li><li>Inside Sales experience conducting outbound sales calls.</li><li>Experience in a cold-calling environment a plus.</li><li>Consistent record of growing and maintaining business relationships.</li><li>Experience in a&nbsp;highly regulated&nbsp;industry.</li><li>Financial and business acumen.</li><li>Knowledge of the various sales cycles and stages.</li><li>Navigating through multiple digital platforms and web-based tools.</li><li>Active listening skills and a consultative approach to client conversations.</li><li>Strong phone skills with the ability to adapt a message to multiple audiences at various levels.</li></ul>Salary Range: $20.00 to $33.05 hourly + sales incentive + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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