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ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYContributes to an exceptional resident experience by ensuring all aspects of the appearance of the community are presented to the proper standards by completing tasks to maintain common areas, amenities and grounds both in and outside of the buildings. Performs repairs and minor redecoration and assists with resident enquiries and parcel management, delivering a varied and rewarding role.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Removes waste and remaining items from vacant apartments prior to starting the make ready process, transfers waste to rubbish bins or storage area as applicable and cleans and maintains the storage areas.</li><li>Rotates refuse bins daily, prepares the bins for the weekly collection by the local authority and returns them to the bin areas in the car park after pick up.</li><li>Responds positively to maintenance queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.</li><li>Completes assigned minor and routine service requests.</li><li>Assists the Community Team with compliance requirements in regard to units and common areas.</li><li>Distributes notices, communications and parcels to residents as necessary.</li><li>Undertakes relocation and removal/disposal of furniture</li><li>Ensures all empty rooms and apartment and show flats are freshened to maintain market-ready appeal.</li><li>Conducts weekly internal PPMs as directed such as flushing, fire alarm testing and emergency lights in line with health and safety policies.</li><li>Assists in the make-ready, move in and move out process by performing duties and checks requested by Community Manager and/or Supervisor.</li><li>Informs Community or Assistant Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.</li></ul>Your Profile<ul><li>Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals</li><li>Knowledge and understanding of UK health and safety requirements</li><li>Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools</li><li>Previous experience in a similar role within a customer occupied environment.</li><li>Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.&nbsp;</li><li>Ability to work autonomously, using initiative when required.</li><li>Strong attention to detail</li><li>Flexible approach to work and adaptable to thrive in a changing environment</li><li>Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times</li><li>Ability to use standard resources, tools and equipment to perform duties</li><li>Must be comfortable working inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).</li><li>Demonstrated ability to undertake minor repairs and redecoration and first line maintenance repairs in joinery, plumbing and glazing</li></ul>Behaviours &amp; ValuesIntegrity | Equality | Accountability | Professionalism | Teamwork | Service

Greystar

Facilities Assistant

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYWorks as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.</li><li>Supports the creation of a positive, memorable experience for residents</li><li>Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.</li><li>Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.</li><li>Supports events and activities within the Community</li><li>Establishes and maintains relationships with clients.</li><li>Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.</li><li>Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.</li><li>Assist with ad-hoc administrative duties such as - organising/auditing parcel rooms, assisting with events and meetings, assisting residents with any ad-hoc requests by them</li><li>Undertakes marketing activities such as attending open days and leafleting to promote the property.</li><li>Carries out sales and leasing activities including: viewings, move ins, following up on enquiries.&nbsp;</li><li>Assists with Community preparations, including move-in and move-out processes.</li><li>Completes Health and Safety compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the Community.</li><li>Chase outstanding rent arrears following rent collection procedures in meeting property targets.</li><li>Promote tenancy extensions and other revenue streams such as vending</li><li>Raise purchase orders in accordance with procedures</li><li>Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.</li><li>Look to maximise efficiency of utilities.</li><li>Assist with any other reasonable request by the management team</li></ul>Knowledge &amp; Qualifications<ul><li>Good level of general education</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)</li><li>A knowledge and understanding of UK Health and Safety requirements and legislation</li></ul>Experience &amp; SkillsEssential<ul><li>Excellent customer service skills and significant experience in a customer facing service delivery role.</li><li>Good team player with strong relationship building and influencing skills</li><li>Ability to act autonomously, taking decisions and/or action when required.</li><li>Fluent English verbal and written communication skills</li><li>Excellent organisation skills with the ability to multi task and prioritise</li><li>Numerical skills necessary to complete the above activities</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others</li></ul>

Customer Service Associate

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Senior Analyst is responsible for supporting all aspects of the portfolio management functions of the business including allocation decisions, hold-sell decisions, financings, equity raising, and relationship management. The Portfolio Management team at Greystar plays a pivotal role in driving value creation for both our institutional partners and the internal business through effective collaboration with key internal and external stakeholders. This team is involved in critical allocation, financing, disposition, and structuring decisions. Additionally, they are instrumental in cultivating and maintaining robust relationships with external investors, ensuring alignment on the key targets of each venture. This is a central and diverse role that provides support for, and input to, investment and portfolio management activities, through research, modelling and preparing analysis to support all functions of the portfolio management team. The Senior Analyst will also support the analysis and presentation of key performance information both internally and to external investment partners to drive well-informed and value-enhancing decisions on new and existing strategies.JOB DESCRIPTIONKey Role ResponsibilitiesPrimary responsibilities may include but are not limited to:<ul><li>Prepare financial models to support ongoing portfolio management decisions including, but not limited to, new acquisition activity, hold-sell analysis and financing decisions;</li><li>Assess the performance of the portfolio(s) against budget and underwriting, highlighting any points of exception or opportunity;</li><li>Work with colleagues to monitor performance of specific initiatives and deliver key performance metrics to the business covering leasing performance, income, expense and returns;</li><li>Oversee the preparation of materials and deliverables for presentation to internal committees, current and prospective investors, and other stakeholders;</li><li>Assist in new venture formation, including preparation of life-of-fund models and strategy papers, as well as supporting the entities’ creation, structuring and legal documentation;</li><li>Support the annual rent and budget-setting process;</li><li>Work with stakeholders across the business to improve our reporting systems and data capture to drive visibility and efficiency;</li><li>Support the mobilisation of new assets and portfolios into the business;</li><li>Monitor and report on key market, industry and competitor data;</li><li>Complete financial, accounting, narrative, and administrative reports, as well as analyses key to the successful execution of the business plans.</li></ul>Knowledge &amp; Qualifications<ul><li>Educated to degree level or equivalent (2:1 and above) in a related business or analytical subject; such as finance, business management, real estate, accounting, economics, mathematics, statistics; science or engineering.</li><li>IT literate and fully conversant with all Microsoft packages including PowerPoint (Advanced level) and Excel (Advanced level).</li></ul>Experience &amp; SkillsEssential:<ul><li>Demonstrable experience in an analytical role within investment banking, private equity, or other related finance;</li><li>Strong quantitative background with experience in financial modelling, valuations and financial analysis;</li><li>Strong qualitative analytical skills; having the ability to research, analyse and present complex financial data;</li><li>Highly numerate, with strong attention to detail;</li><li>Strong written and verbal communication skills; including the ability to effectively write and present reports and information;</li><li>Excellent interpersonal skills including the ability to establish and maintain positive relationships at all levels;</li><li>Good organisation skills and the ability to work effectively under pressure and to deadlines;</li><li>Naturally inquisitive and commercially minded, with a desire to understand the bigger picture and contribute to understanding and solving problems;</li><li>A positive team player, with an adaptable and flexible approach along with ability to work collaboratively to drive results and support the wider team and business objectives;</li><li>An interest in Real Estate.</li></ul>Desirable:<ul><li>Demonstrable experience working in the Real Estate Sector.</li><li>Experience working in residential sector or on residential projects.</li><li>Fluency in a European Language.</li></ul>

Senior Analyst, Portfolio Management

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 977,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYEnsures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception, designated resident rooms, office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.</li><li>Cleans the reception, offices, common spaces and restrooms.</li><li>Checks on a daily basis all amenity areas and cleans where required. &nbsp;</li><li>Carries out a full litter pick daily to all external areas in the community.</li><li>Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal.</li><li>Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.</li><li>Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor.</li><li>Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.</li><li>Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine.</li><li>Ad hoc requests to address Resident concerns or queries Maintains an appropriate inventory of cleaning supplies, and informs the appropriate supervisor when a re-order is necessary.</li><li>Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.</li><li>Maintaining agreed cleaning standards within designated resident rooms, including but not limited to, kitchens and bathrooms, vacuuming carpets, sweeping and mopping floors, dusting and polishing furniture, and emptying trash containers. You may also be asked to change bed linen, make beds, replace used towels, and restock bathroom supplies like shampoo and soap, if required.</li><li>Maintain and manage agreed stock levels, organized appropriately to avoid any damaged linen.</li></ul>Key Relationships<ul><li>Onsite Team Members</li></ul>About YouKnowledge &amp; Qualifications<ul><li>Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals &nbsp;</li><li>Knowledge and understanding of UK health and safety requirements</li><li>Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.</li></ul>Experience &amp; Skills &nbsp;Essential<ul><li>Previous experience of maintaining cleanliness within a customer occupied environment.</li><li>Demonstrated ability to solve problems in a variety of practical situations and follow standardized procedures.&nbsp;</li><li>Ability to work autonomously, using initiative when required.</li><li>Strong attention to detail</li><li>Flexible approach to work and adaptable to thrive in a changing environment</li><li>Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.</li></ul>

Housekeeper - Part Time

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYTo contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks. To inspect and diagnose faults and repairs in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Communicate effectively with customers, clients and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly</li><li>Maintain a focus on delivering services within agreed budgetary &amp; resource parameters</li><li>Monitor the electronic maintenance reporting system through TCAS or Base360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.</li><li>Administer all property maintenance &amp; records in accordance with Greystar policies &amp; procedures</li><li>Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning</li><li>To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary</li><li>Undertake repair and maintenance tasks to a high quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and; required statutory testing</li><li>Understand and respond to health and safety matters in an appropriate &amp; timely manner</li><li>Moving furniture and heavy items from location to location on site as required</li><li>Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair &amp; cleanliness.</li><li>Co-ordinate Contractors/Suppliers executing minor works contract on site</li><li>Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS &amp; Permits to Work.</li><li>Highlight and assist with the management of any community works.</li><li>Assist the Community Manager in key management ensuring high levels of security at all times.</li><li>Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.</li><li>Ensure annual checks are carried out for their statutory insurance and qualifications.</li><li>Ensure the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required</li><li>Manage &amp; maintain all statutory testing records, utilising other team members where appropriate</li><li>Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations</li><li>Practices proper safety techniques in accordance with Company and safe systems of work guidelines</li><li>Report any incidents or accidents to the Community Manager using the correct system and documentation</li><li>Review site risk assessments as required with Community Manager.</li><li>Look to maximise efficiency of utilities</li></ul>Knowledge &amp; Qualifications<ul><li>A reasonable level of general education educated to O’Level / GCSE level or equivalent with demonstrable written and numerical skills.</li><li>Awareness of H&amp;S requirements onsite</li><li>Continually strives to improve knowledge, skills and abilities to produce the best results</li><li>Are cognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is essential experience in Decorating and making good&nbsp;</li></ul>Experience &amp; SkillsEssential<ul><li>Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder / residential construction in the following trades; plumber electrician or carpenter</li><li>Fluent English verbal and written communication skills</li><li>Helpful, friendly personality with effective communication skills behaving in a professional , courteous and helpful manner towards colleagues and residents at all times</li><li>Good team player with strong relationship building and influencing skills</li><li>Positive approach and ability to work with little supervision</li><li>Ability to determine cost effective solutions to repairs</li><li>Contractor&amp; Supplier Supervision skills are desirable</li><li>Excellent organisation skills with the ability to multitask and prioritise</li><li>Numerical skills necessary to complete the above activities</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li></ul>

Maintenance Technician

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYContributes to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of repairs, maintenance tasks, planned and unplanned works and statutory compliance of the building fabric and mechanical and electrical systems. Inspects and diagnoses faults, in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipmentJOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.</li><li>Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.</li><li>Promotes customer satisfaction by providing regular updates to residents via OneSite regarding ongoing or delayed maintenance issues.</li><li>Administers all property maintenance &amp; records in accordance with Greystar policies &amp; procedures</li><li>Maintains a focus on delivering services within agreed budgetary &amp; resource parameters</li><li>Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning.</li><li>Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organizes and oversees repairs to completion if referred to contractors.</li><li>Understands and responds to health and safety matters in an appropriate &amp; timely manner</li><li>Reports any incidents or accidents to the Community Manager using the correct system and documentation</li><li>Moves furniture and heavy items around site as required</li><li>Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair &amp; cleanliness.</li><li>Coordinates and accompanies external Contractors/Suppliers executing minor works on site.</li><li>Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.</li><li>Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS &amp; Permits to Work.</li><li>Highlights and assists with the management of any community works.</li><li>Assists the Community Manager in key management ensuring high levels of security at all times.</li><li>Ensures annual checks are carried out for their statutory insurance and qualifications.</li><li>Manages and maintains all statutory testing records, utilizing other team members where appropriate</li><li>Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations</li><li>Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required</li><li>Practices proper safety techniques in accordance with Company and safe systems of work guidelines</li><li>Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.</li><li>Reviews site risk assessments as required with Community Manager.</li><li>Seeks to maximize efficiency of utilities.</li></ul>Key Relationships<ul><li>Operations team</li><li>Estates Management team</li></ul>Knowledge &amp; Qualifications<ul><li>A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.</li><li>Awareness of H&amp;S requirements on site</li><li>Continually strives to improve knowledge, skills and abilities to produce the best results</li><li>A recognized trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.</li></ul>Experience &amp; Skills<ul><li>Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter</li><li>Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.</li><li>Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.</li><li>Fluent English verbal and written communication skills</li><li>Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents</li><li>Good team player with strong relationship building and influencing skills</li><li>Positive approach and ability to work on own initiative</li><li>Ability to determine cost effective solutions to repairs</li><li>Contractor &amp; Supplier Supervision skills are desirable</li><li>Excellent organization skills with the ability to multi task and priorities</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li></ul>

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Resident Experience Manager works to deliver Leasing Objectives, by delivering an enhanced resident experience, in every aspect of the Direct Let and Third-party Resident Journey in order to achieve occupancy, retention and resident satisfaction goals. Collaborating with department Leads and their teams, you will contribute towards building a vibrant, safe, and welcoming community our residents enjoy being a part of.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Always acts as a role model by demonstrating the GS core values.</li><li>Monitors, proactively promotes, and encourages engagement with resident services, including via online platforms, and resident activities, both planned and informal events.</li><li>Contributes to the development and improvement of policies and procedures.</li><li>Create, establish, and embed a Complaints Management Process that evaluates different levels of dissatisfaction and "manages" adequate resolution and compensation (if required).</li><li>Standardise the Customer Journey and develop "key touch points" along the leasing and resident journey).</li><li>Drive NPS response through key campaigns (post check in and overall satisfaction).</li><li>Establish and deploy Customer Satisfaction experience strategies in line with Company expectation (measured through NPS rating).</li><li>Work with Facilities Manager to drive resident satisfaction on maintenance request resolution and efficiency and quality of service delivered, including comms.</li><li>Organise &amp; manage events around company’s key themes, focusing on resident demographics, engaging residents through event attendance and satisfaction.</li><li>Working with and engaging with FOH Team to execute events and key initiatives throughout leasing cycle.</li><li>Lead renewal and referral campaigns to deliver Company targets, including resident retention rates.</li><li>Work closely with CRM to enhance leasing opportunities, i.e.: Agency bookings, third party leasing, short lets and summer leasing opportunities.</li><li>Engage with University partners to support leasing performance throughout lease up cycle. This is inclusive of attending Student/University fairs to represent the Chapter brand.</li><li>Organise and host property open days/fairs, including tours and visits at site, engaging with local / key University partners.</li><li>Work to build and strengthen relationships with key feeder partners, i.e.: INTO Uni</li><li>Engage with 3rd party booking leads and act main point of contact between both parties.</li><li>Participates where required in an on-call roster to provide out of hours emergency support for the Community.</li><li>Assist management team to train, coach and develop team on Customer Service &amp; key touch points for resident experience (Lease to Release journey).</li><li>Monitors, proactively promotes, and encourages a strategy that places Resident welfare at the forefront of Resident Satisfaction Strategies.</li><li>Lead, manage and support Student Ambassador program alongside key stakeholders.</li></ul>Role Scope<ul><li>Property: Chapter Spitalfields</li><li>Capacity: 1113 Student Beds, 11 Residential PRS Units, 6 Retail Tenants</li><li>Turnover: c. £27.1 Million</li><li>Team: combined: c. 25 Team Members (directly &amp; 3rd party employed)</li><li>Resident Amenities: 24/7 staffing, Cinema &amp; Karaoke rooms, multi-use auditorium, extensive lobby &amp; lounge area, 24 hour gym &amp; exercise room, private study rooms, dedicated study area, balcony &amp; courtyard external spaces, games room, coffee shop and sky bar.</li></ul>Key Relationships<ul><li>Community Management and Community Teams.</li><li>Corporate Support Teams including Procurement, Finance, Systems &amp; Capital Projects.</li><li>Sales, Marketing (including web management team), Regional Operations Managers, Investors &amp; Portfolio Management Team.</li><li>Groups and 3rd party agent (leasing) stakeholders.</li><li>Client Relationship Manager &amp; Operations Standards Manager</li><li>3rd Party Partners: Housekeeping, Security, contractors (refurbishment works etc)</li></ul>Knowledge &amp; Qualifications<ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property operations systems. Training will however, be provided.</li></ul>Experience &amp; SkillsEssential <ul><li>Excellent customer service skills and significant experience in a similar role in a world-class accommodation/hospitality/leisure or reservations/membership environment.</li><li>Demonstrable experience in running social media channels and handling customer queries and complaints.</li><li>Demonstrable sales and marketing event delivery .</li><li>Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Fluent English verbal and written communication skills.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Resident Experience Manager

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYTo contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks. To inspect and diagnose faults and repairs in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.JOB DESCRIPTIONKeyRoleResponsibilities<ul><li>Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Communicate effectively with customers, clients and colleagues; demonstrating a clear&nbsp;understanding of the issue and using initiative to respond accordingly</li><li>Maintain a focus on delivering services within agreed budgetary &amp; resource parameters</li><li>Monitor the electronic maintenance reporting system through TCAS or Base 360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.</li><li>Administer all property maintenance &amp; records in accordance with Greystar policies &amp; procedures</li><li>Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning</li><li>To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary</li><li>Undertake repair and maintenance tasks to a high quality including plumbing; joinery and&nbsp;carpentry; painting/decorating; maintenance of lighting and; required statutory testing</li><li>Understand and respond to health and safety matters in an appropriate &amp; timely manner</li><li>Moving furniture and heavy items from location to location on site as required</li><li>Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair &amp; cleanliness.</li><li>Co-ordinate Contractors/Suppliers executing minor works contract on site</li><li>Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS &amp; Permits to Work.</li><li>Highlight and assist with the management of any community works.</li><li>Assist the Community Manager in key management ensuring high levels of security at all&nbsp;times.</li><li>Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.</li><li>Ensure annual checks are carried out for their statutory insurance and qualifications.</li><li>Ensure the gardens and grounds maintenance to the property are well maintained, clean, tidy&nbsp;and hazard free, supervising external contractors as required</li><li>Manage &amp; maintain all statutory testing records, utilising other team members where appropriate</li><li>Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests&nbsp;and fire evacuations</li><li>Practices proper safety techniques in accordance with Company and safe systems of work guidelines</li><li>Report any incidents or accidents to the Community Manager using the correct system and documentation</li><li>Review site risk assessments as required with Community Manager.</li><li>Look to maximise efficiency of utilities</li></ul>Knowledge&amp;Qualifications<ul><li>Areasonablelevelof generaleducationeducated toO’Level/ GCSElevelor equivalentwithdemonstrable writtenandnumericalskills.</li><li>AwarenessofH&amp;Srequirements onsite</li><li>Continuallystrives toimproveknowledge,skills andabilities toproducethebest results</li><li>Arecognisedtradequalification,BuildingCraftsOperativeCertificate,CityandGuildsorNVQrelevanttoundertakingrepairsandmaintenanceinaresidential buildingisessentialexperience in Decorating and making good&nbsp;</li></ul>Experience&amp;SkillsEssential<ul><li>Experience ofundertakingrepairs andmaintenanceinadomesticresidentialenvironmentoras ageneralbuilder /residentialconstructioninthefollowingtrades; plumber,electricianorcarpenter</li><li>Fluent Englishverbal andwrittencommunicationskills</li><li>Helpful, friendlypersonalitywitheffectivecommunicationskills behavinginaprofessional,courteous and helpfulmannertowardscolleaguesandresidents atalltimes</li><li>Good teamplayer withstrongrelationshipbuildingandinfluencingskills</li><li>Positive approachandability toworkwith littlesupervision</li><li>Ability todeterminecost effectivesolutionstorepairs</li><li>Contractor&amp; Supplier Supervisionskills aredesirable</li><li>Excellentorganisationskillswiththeability tomultitaskandprioritise</li><li>Numericalskills necessarytocompletetheaboveactivities</li><li>Flexibleapproachtoworkandadaptabletothriveinachangingenvironment.</li></ul>

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYEnsures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception, designated resident rooms, office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.JOB DESCRIPTIONKey Role Responsibilities<ul><li>Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.</li><li>Cleans the reception, offices, common spaces and restrooms.</li><li>Checks on a daily basis all amenity areas and cleans where required.</li><li>Carries out a full litter pick daily to all external areas in the community.</li><li>Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal.</li><li>Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.</li><li>Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor.</li><li>Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.</li><li>Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine.</li><li>Ad hoc requests to address Resident concerns or queries Maintains an appropriate inventory of cleaning supplies and informs the appropriate supervisor when a re-order is necessary.</li><li>Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.</li><li>Maintaining agreed cleaning standards within designated resident rooms, including but not limited to, kitchens and bathrooms, vacuuming carpets, sweeping and mopping floors, dusting and polishing furniture, and emptying trash containers. You may also be asked to change bed linen, make beds, replace used towels, and restock bathroom supplies like shampoo and soap, if required.</li><li>Maintain and manage agreed stock levels, organised appropriately to avoid any damaged linen.</li></ul>Key Relationships<ul><li>Onsite Team Members</li></ul>About You Knowledge &amp; Qualifications<ul><li>Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals.</li><li>Knowledge and understanding of UK health and safety requirements.</li><li>Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.</li></ul>Experience &amp; SkillsEssential<ul><li>Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.</li><li>Ability to work autonomously, using initiative when required.</li><li>Strong attention to detail</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li><li>• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.</li></ul>

33 Jobs in London Borough of Lewisham, UK