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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise Acquisition Product and Platform (EAPP) team powers the new accounts growth at Amex innovation at American Express by originating, incubating, and managing products and platforms that enable our customer to get products that best fit their needs and provide the backing of Amex. We are a fast-paced global team that leverages emerging technologies to develop application, membership experiences and customer onboarding journey across 20+ markets and the entire spectrum of financial products. We value creativity, customer centricity, and experimentation and collaborate with a high performing engineering team and strategic partners to bring the next generation of products to market.&nbsp;<h4>The Role </h4>The Enterprise Acquisition Product and Platform team is seeking a Vice President, Product Development to lead a seasoned and diverse product team. The Vice President will play a key leadership role in defining and shaping the new accounts onboarding strategy for Amex. The role spans across enabling front end dynamic application experience, developing capabilities to enhance/personalize onboarding experience. Additionally, this VP leads oversight and development of all onboarding business rules and a&nbsp;strategic roadmap for external integrations and partnerships to drive process efficiency and compliance outcomes. The role partners extensively across the organization drive an increase in both conversion rates and revenue through increased automation and platform availability/scalability targets.&nbsp; Responsibilities&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You will lead a team of 30+ colleagues including 3 Directors and provide Inclusive leadership for this diverse, and geographically dispersed teams. You will be responsible for driving colleague engagement, retention, progression, and performance management •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Establish the product’s goals and review success metrics to achieve commercial success •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify opportunities and drive product strategy, roadmap, and features •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Brainstorm and collaborate effectively with cross-functional stakeholders to continuously define feature priority •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Help your team develop products by coaching the team to identify value-based tradeoffs and addressing challenging roadblocks •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive process improvements to drive operational efficiency and effectiveness, accelerating value delivery to the Enterprise and our customers •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with Tech, Finance and other portfolios to drive innovation and improvements in annual planning and investment processes •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee the product life cycle from strategic planning to tactical execution •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead the product and platform functional design, research based on an intimate knowledge of the customer and technology •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enable analytics-driven decision making to evolve products and usage •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evangelize the ‘platform as a product’ both internally and externally and shepherd products through the development process, advocating to achieve the best outcomes •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive Health of platform goals in close partnership with Technology counterparts including but not limited to Data Governance, Platform Availability, Skill assessment and availability and platform security and compliance Qualifications&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience building &amp; leading diverse, geographically dispersed, high-performing teams; extensive experience &amp; success as a leader of leaders •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven ability to see the big picture, and drive digital transformations, leading adoption of new ways of working, and leveraging storytelling to drive understanding &amp; adoption of change •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven ability to lead a team and influence senior stakeholders to embrace safe &amp; sound business practices at scale •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven track record of leading teams through shifting priorities and multiple demands •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience collaborating with &amp; influencing senior management and peers across multiple business units, demonstrating effective courageous leadership •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strategic, innovative thinker with a successful track record of problem solving, driving results, and constructively challenging the status quo, within a highly matrixed environment&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong written and verbal communication skills to senior level audiences – both face to face &amp; remote •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track record of flexibility, resilience, and a strong can-do attitude •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firsthand experience working within Scaled Agile Framework and/or LEAN portfolio delivery frameworks •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated expertise in digital acquisition and proven success at leveraging consumer experiences to drive growth •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Location(s) US Hybrid Based NY, Phoenix, FloridaSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Vice President, Product Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.You Lead the Way. We’ve Got Your Back, At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Team DescriptionThe Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.&nbsp; The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations &amp; Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.The GMNS Data Office is responsible for bringing GMNS critical data elements and applications under the Enterprise Data Management Operating Policy (AEMP70) and Enterprise Data Risk Management Policy (AEMP79) compliance. Our team is dedicated to helping American Express leverage the true value of data through application of Data Management and Governance principles. Role DescriptionAs a Data Steward you will lead the team responsible for the day-to-day compliance with the Enterprise Data Risk Management Policy within their domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, evaluating Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, monitor and manage data risks, resolve data/platform issues, and drive consistency, usability, and governance of specific product data across the organization.Primary Responsibilities: <ul><li>Advance the established data governance principles, policies, and programs for stewardship, advocacy and custodianship of data</li><li>Manage all Data Risks for the business unit, in coordination with relevant supporting roles, as described in the Enterprise Data Risk Management Policy</li><li>Understanding, complying, and executing their role and responsibilities as defined under the Enterprise Data Risk Management Policy </li><li>Establishing, maintaining, and testing the effectiveness of controls to manage data risk within the established Data Risk Appetite limits for their Business Unit</li><li>Facilitate Data Incident capture and coordination by planning Data Incident remediation activities, monitoring Data Incident status for reporting, and support testing and validation</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately</li><li>Collaborate with data owners and users to modify or implement new repeatable and reliable business processes to implement truly effective data management</li><li>Partner with Third-Party Risk Management to monitor and validate that Third Parties adhere to Enterprise Data Risk Management requirements </li><li>Harmonize key policies and guidelines (e.g. Data Quality, Data Definition, Data Creation, Data Sharing, Data Usage policies) with the processes necessary to carry out those policies, in collaboration with multi-functional partners</li><li>Develop and produce key metrics scorecards and program status communications for the full suite of teams within Data Office</li></ul>Qualifications:<ul><li>Bachelor’s degree in business, analytics, information systems, computer science, engineering, or any other data-related field. Master Degree preferred.</li><li>8+ years of direct work experience in large scale/enterprise data projects, with at least 4 years of direct experience relating to creation and execution of formal data governance and/or data management programs</li><li>Consistent record of understanding business challenges and strategies and connecting those to data and capabilities</li><li>Strong working knowledge of current and upcoming data governance, data management and data product techniques and trends, with a point of view on the evolving concepts and standard methodologies</li><li>Senior level program management experience, with partners across a diverse, global set of business units</li><li>Demonstrable experience of driving meaningful improvements in business value through data management and strategy</li><li>Ability to work with white space to design and complete solutions to solve sophisticated challenges.</li><li>High-caliber communication skills, both in terms of preparing and delivering a strategic vision and updates to large groups and senior leader</li><li>Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders</li><li>Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity</li><li>Eagerness to test, learn, fail and improve is crucial</li><li>Must have a positive, collaborative leadership style with colleague and customer first attitude</li><li>Certification as a Data Management Professional (CDMP) or other similar data management certification preferred.</li><li>Incident management and reporting, risk/data risk management, data architecture, data breach management, data classification and handling, data quality monitoring and improvement, and data governance/compliance management experience preferred</li></ul>Preferred Qualifications:<ul><li>Certifications and experience working within the Collibra Data Intelligence Platform, MANTA, or other similar Data Governance tools preferred.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsDepending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director - Data Office

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. Within USCM, the Marketing Analytics &amp; Investment Services team (MA&amp;IS) delivers data-driven decision making, analytics &amp; business planning to drive profitable growth through personalization strategy and optimized investment decisions.Manager of Data Analytics, Customer Inbound Channel Targeting &amp; Analytics as part of MA&amp;IS team will contribute to inbound channel (Phone, Chat, American Express Website &amp; Mobile Application) marketing analytics and channel targeting strategies for US Consumer Customer Growth portfolio. This Manager will have a significant role in delivering on existing customer marketing and engagement roadmap to accelerate revenue growth through innovative targeting solutions, drive investment efficiency and steer test &amp; learn agenda to elevate customer experience with key focus on American Expresses digital channels, in close partnership with stakeholders across the enterprise. This role is uniquely positioned to leverage a variety of skills including strategy, campaign design &amp; testing, data-driven insights, forecasting &amp; planning, and collaboration. The ideal candidate is a results-oriented individual who has demonstrated sound analytical thinking, and the ability to innovate on transformational marketing &amp; targeting approaches.How will you make an impact in this role?<ul><li>Develop strong relationship with internal marketing partners to understand and help frame key business problems</li><li>Drive incremental revenue by scaling spend and lend treatments through targeting customers at the right time with right offer by continuously intercepting the relevant customer behavior signals in our rich data sources</li><li>Enhance economic optimization framework with focus on increasing short-term and long-term revenue while optimizing cost through customer level ROI driven targeting</li><li>Conduct strategic analyses to inform business decisions and provide actionable recommendations. Write and present fact-based presentations to key partners</li><li>Manage BAU campaign targeting, experimental design, results read, etc. across the entire US consumer portfolio</li><li>Point of Contact on customer acquisition campaigns for marketing channels</li></ul>Qualifications<ul><li>Advanced degree in a statistics/business/economics/decision science related field highly preferred.</li><li>Experience with using analytics to drive business results is preferred.</li><li>Strong quantitative skills with a solid understanding of probability and statistics</li><li>Expertise in an analytical language (Python, R, or the equivalent), and experience with databases (Hive, SQL, or the equivalent) is a must</li><li>Basic understanding of working with very large datasets using Big Data tools and platforms (Hadoop, Spark, or the equivalent) or modeling experience</li><li>Understanding of experimental test design in campaign marketing</li><li>Demonstrated ability to frame business problems into analytical problem, leverage external thinking and tools to deliver business insights</li><li>Self-motivated and ability to work autonomously on multiple projects simultaneously </li><li>Strong communications and relationship building skills with an ability to develop and deliver effective presentations</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager - Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Senior Service Delivery Manager on the Global Operations Support (GOS) team is responsible for overseeing and managing the product support team to ensure the consistent and smooth operation of all Amex Travel applications. This role involves strategic planning, leading a multi-faceted, global team, and the collaboration with internal and external product &amp; technology teams/partners.&nbsp;<ul><li>Proactive monitoring, maintenance &amp; support of travel systems and applications, ensuring high availability and reliability and high customer experience.</li><li>Build relationships, collaborate with &amp; influence partners (both internal and external) to execute our strategy and roadmap.</li><li>Identify key insights to drive transformational change and continuous improvement in End-End process which decreases incident reports and resolution times.</li><li>Establish and reinforce best practices for production support and incident management.</li><li>Implement best in class monitoring capabilities to ensure issues are identified quickly and accurately.</li><li>Collaborate with cross-functional teams, including product owners, engineering and testing, to inform best practices and drive operational efficiency</li><li>Lead, inspire and mentor a production support team whose responsibilities include:<ul><li>Acting as the primary key point of contact for TLS production support with external partners and internal teams</li><li>Troubleshooting, monitoring, defect management, and critical escalation/issue resolutions by engaging appropriate team</li></ul></li><li>Facilitate regular meetings to review defects/incidents, team/stakeholder feedback and create an actionable roadmap to improve product performance and reliability </li><li>Spearhead the creation of a knowledge base framework for the GOS team that will act as a living document of product requirements and system functionality</li><li>Provide periodic or ad hoc reporting in order to provide various insights including:<ul><li>Product performance metrics, incident resolution and other key support metrics</li><li>KPIs and other metrics that reflect the status of Product Operations team as well as highlighting identified areas of improvement &amp; potential solutions to drive effective processes</li><li>Partnering with other teams to provide periodic communications during the outage and outcome of the root cause analysis </li></ul></li></ul>Minimum Qualifications<ul><li>3+ years of experience in production development, support, IT operations or QA with a proven track record.</li><li>Very strong Collaboration, Influence, Communication skills with a strong track record of data driven process transformation and consistently driving results in a dynamic and complex environment</li><li>Strong people management skills and proven track record of leading a diverse team in a Global environment with multiple internal and external partners.</li><li>In-depth knowledge for best practices for ITIL processes, incident management and application monitoring including experience managing escalation protocols for critical incidents and disaster recovery. Understanding of IT infrastructure and application integration.</li><li>Experience with Service Now incident management system, Splunk/Dynatrace monitoring/alerting tools and Agile methodologies and tools(Jira/Confluence) are preferred.</li><li>Strong understanding of Travel Eco Systems including&nbsp;&nbsp;digital travel infrastructure and global distribution systems is a plus.</li><li>Excellent verbal and written communication skills and experience working with senior leaders</li></ul>Preferred Qualifications<ul><li>Sabre GDS and Travel Industry Knowledge</li><li>ITIL Certifications and Software Development Background</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Service Delivery Manager, Amex Travel

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The&nbsp;Data Analytics Solutions – Emerging Technologies team is seeking a highly skilled and visionary Senior Engineer – Artificial Intelligence to design and deliver advanced AI solutions that address complex challenges in Technology Risk and Information Security.This role is pivotal in driving our mission to build intelligent, secure, and adaptive systems leveraging Generative AI, Agentic AI, and Classical Machine Learning. You'll be part of a forward-looking team that thrives on rapid experimentation, bold ideas, and transforming innovation into real-world, production-ready applications that shape the future of cybersecurity.If you're an AI innovator who thrives at the cutting edge, this is your opportunity to turn breakthrough ideas into lasting impact.Key Responsibilities:<ul><li>Design and deploy AI applications powered by Large Language Models (LLMs), RAG, and agentic frameworks such as LangChain, LangGraph, or AutoGen.</li><li>Implement classical ML models (e.g., classification, clustering, anomaly detection, NLP) and advanced statistical models to support predictive and prescriptive analytics.</li><li>Build scalable, cloud-native pipelines for model training, evaluation, deployment, and monitoring.</li><li>Translate complex cybersecurity and technology risk use cases into practical, scalable AI products — including dashboards, APIs, and autonomous agents.</li><li>Evaluate AI models and systems across modalities using rigorous metrics — including accuracy, latency, robustness, explainability, and fairness — to ensure real-world performance.</li><li>Ensure adherence to enterprise standards for model governance, security, and responsible AI.</li><li>Collaborate closely with data scientists, engineers, and cybersecurity stakeholders to deliver AI-driven capabilities that drive measurable business value.</li><li>Lead a culture of continuous innovation, promoting rapid prototyping and iterative experimentation.</li><li>Contribute to ongoing optimization of platforms, tools, and practices for safer, faster, and more efficient AI product delivery.</li></ul>Requirements &amp; Skills:<ul><li>Bachelor’s degree in computer science, Data Science, Statistics, Engineering, Mathematics, or a related field; Master’s degree preferred.</li><li>Minimum 5 years of experience designing, developing, and deploying AI/ML solutions in production environments.</li><li>Deep hands-on expertise in Generative AI, LLMs, and building autonomous agent-based systems.</li><li>Strong foundation in classical ML algorithms such as regression, clustering, decision trees, NLP, and probabilistic models.</li><li>Demonstrated experience in evaluating AI systems across GenAI, Agentic AI, and classical ML using clear, measurable metrics.</li><li>Knowledge of model lifecycle management, model governance protocols, and MLOps best practices.</li><li>A solution-oriented mindset with the ability to execute quickly and responsibly in complex environments.</li><li>Domain experience in Cybersecurity or Technology Risk is a strong advantage but not required.</li></ul>Technical Experience:Hands-on experience with most of the following tools, frameworks, and technologies is expected:Development &amp; Libraries<ul><li>Python, Jupyter Notebooks, VS Code, PyCharm, Github Copilot</li><li>PyTorch, TensorFlow, scikit-learn</li><li>Vector databases: pgVector, Milvus</li></ul>Generative &amp; Agentic AI<ul><li>Hugging Face Transformers</li><li>LangChain, LangGraph, AutoGen</li></ul>Orchestration &amp; Model Serving<ul><li>Argo Workflows, Kubeflow Pipelines, MLRun</li><li>vLLM, Triton Inference Server</li></ul>Containers &amp; CI/CD<ul><li>Docker, Kubernetes</li><li>Jenkins, XL Release</li></ul>Data &amp; Observability<ul><li>SQL, NoSQL, Spark, Dask, Apache Kafka, Apache NiFi</li><li>Elasticsearch, Kibana, Prometheus</li></ul>APIs &amp; Deployment<ul><li>RESTful API and web application development</li><li>Experience with cloud platforms: AWS, Azure, or Google Cloud</li></ul>Annual Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Senior Engineer - Artificial Intelligence

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Join Team Amex and let's lead the way together.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Be part of exciting and innovative initiatives and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge of technology and bringing innovation to life! The Brand Experience and Engagement Technology team leads the Event Marketing and AdTech technology strategy and platforms.This position works closely with our Digital Advertising business partners and product teams to create, develop and support critical systems and platforms for the American Express products and services that drive current and prospective customer engagement, acquisition and loyalty via a multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.&nbsp;The ideal candidate is required to be accomplished in the development and deployment of complex software solutions, with a strong focus on Cloud based engineering, various Java technologies, API design and user experience. The candidate should be able to define innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the functional platforms, but also plan, manage, and execute the technology roadmap, while being an exemplary leader who attracts, hires, and develops the best talent. You are required to have a futuristic mindset, ability to question status quo and technologically advance the platforms, while exhibiting collaboration with other enterprise teams.This is an opportunity to work in a fast-paced, Scaled Agile environment with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity.&nbsp;Job Responsibilities:<ul><li>Own the technology roadmap and engineering development of Amex’s new advertising capabilities (e.g., ad serving, targeting, measurement), ensuring alignment with strategic priorities of the Digital Advertising team.</li><li>Design, build and deploy new ad capabilities, collaborating across numerous platforms (e.g., Amex Travel, Resy, Amex App) and functional teams (e.g., product, technology, marketing, control management, legal).</li><li>Performs assessments of 3-rd party technology solutions to determine suitability for use in the emerging platform.</li><li>Collaborate successfully with product owners, designers, and a broad set of internal tech partners (across multiple internal groups).</li><li>Ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and comply with regulatory requirements.</li><li>Partner with peers in technologies to identify opportunities for code sharing, common services, joint development.</li><li>Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities.</li><li>Demonstrate accountability while leading a team of 10+ engineers with passion, enthusiasm, loyalty and integrity.</li><li>Own and lead HR processes such as performance reviews, talent development.</li><li>Recruit top talent with technical skills and non-technical skills and ability to build a high-performing, self-managing team of software engineers.</li><li>Lead teams in interactive product and software development using lean principles.</li><li>Drive strategic change in tools and process.&nbsp;Consistently question assumptions, challenge the status quo, and strive for improvement.</li></ul>Minimum Qualifications:<ul><li>You will be expected to have hands-on experience and deep understanding of the functional platforms</li><li>Bring a hands-on technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex integrated architectures, coding systems, and interface design.</li><li>Digital Advertising and Media network software engineering hands-on experience required.</li><li>Software engineering experience implementing Google Ads Manager and other similar products.</li><li>Experience with Adobe products for Marketing and Creative (Adobe Experience Cloud/Platform, Adobe Creative Cloud).</li><li>Extensive background in Software Engineering, with 10+ years of demonstrable experience building and deploying large scale software products.</li><li>Strong experience in design and Agile software development, code reviews for full stack solutions.</li><li>Hands-on experience with Java, REST APIs, Cloud engineering, building digital experiences.</li><li>Strong understanding and experience in CICD and DevOps, system and platform resiliency.</li><li>Ability to communicate complex technical concepts clearly and concisely to non-technical individuals.</li><li>Hands on experience with technology planning and road mapping.</li><li>Proven track record to lead problem analysis and resolution.</li><li>Bachelor’s degree in computer science, Computer Engineering or Information Systems degree or equivalent work experience; Advanced Degree preferred.</li></ul>Preferred Qualifications:<ul><li>Knowledge of American Express Marketing &amp; Data platforms, and software development practices a plus.</li><li>Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.</li><li>Proven ability to develop and execute against a platform vision, strategy, and priorities.</li><li>Deep appreciation for the importance of elegant solutions to technical challenges.</li><li>Flawless interpersonal skills and ability to partner with executive leadership to drive technical solutions forward.</li><li>Passion, energy, personal accountability, and a desire to lead others to excellence.</li></ul>Annual Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Engineering Director - Google Ads Manager, Adobe - MarTech

JOB SUMMARY&nbsp;Acts as a liaison between the application needs of internal customers and the Technology team and actively prioritizes requests to ensure needs are met. Identifies and documents user/member requirements to ensure that business problems can be solved with available applications and, if not, actively pursues alternative applications and/or business process improvements. In addition to traditional business analysis responsibilities, this role will support the credit union’s growing emphasis on AI-driven decision-making and automation. The analyst will help identify opportunities where AI tools can enhance business processes, data analysis, and member experience.&nbsp;ESSENTIAL FUNCTIONS&nbsp;<ul><li>Implements projects across OnPoint, with particular focus on those related to Technology systems, such as core and digital banking.&nbsp;</li><li>Create business requirement documentation for internal customers related to core banking, data, RPA, and development teams, and externally supported products such as Digital Banking and serve as liaison between these stakeholders.&nbsp;&nbsp;</li><li>Provides feedback/suggestions on feasibility, changes and timelines in alignment with these teams and project managers.&nbsp;&nbsp;</li><li>Consults with internal business partners to identify process improvement and development opportunities.&nbsp;</li><li>Supports in the scope, design and oversight of the application development efforts involving internal as well as third-party development partners.&nbsp;</li><li>Aids in the development and execution of test plans, including risk analysis, test cases and coordination of testing activities, bug tracking and resolution.&nbsp;</li><li>Creates and maintains documentation related to Technology application functionality, defects and roadmap.&nbsp;</li><li>Works with internal customers and the Technology team to implement application changes, improvements, and revisions to ensure short and long-term business objectives are achieved.&nbsp;</li><li>Researches and recommends new uses or processes of existing /new technologies and applications.&nbsp;</li><li>Maintains effective communication with OnPoint management, staff and branches.&nbsp;</li><li>Builds and maintains positive relationships and trust with internal partners.&nbsp;</li><li>Collaborate with internal stakeholders to identify use cases for AI and machine learning that align with business goals.&nbsp;</li><li>Stay current on AI trends and best practices and educate business partners on the practical applications of AI within the credit union.&nbsp;</li><li>Ability to troubleshoot issues and provide experience expertise related to core and digital banking products. Performs other duties as assigned, including backup of other Technology team members as needed.&nbsp;</li></ul>KNOWLEDGE, SKILLS &amp; COMPETENCIES&nbsp;<ul><li>Excellent organizational, analytical, problem solving and skills.&nbsp;</li><li>Excellent communication skills.&nbsp;</li><li>Ability to prioritize work and handle multiple tasks, both long- and short-term, simultaneously in a fast paced, diverse and growth-oriented environment.&nbsp;</li><li>Ability to identify deficient processes/procedures and to develop and implement solutions.&nbsp;</li><li>Experience with core and digital banking products preferred.&nbsp;</li><li>Experience working with AI tools such as Microsoft Copilot, chatbots, or predictive analytics platforms is a plus.&nbsp;</li><li>Ability to translate business needs into AI-enhanced solutions in collaboration with technical teams.&nbsp;</li></ul> <ul><li>Ability&nbsp;to maintain a high level of confidentiality.&nbsp;</li><li>Ability to work under tight deadlines.&nbsp;</li><li>Demonstrated ability to effectively communicate with employees at all levels within the organization, as well as outside vendors/contacts.&nbsp;</li><li>Ability to quickly learn additional software applications, banking principles, and/or banking systems as needed to support business needs.&nbsp;</li></ul>MINIMUM QUALIFICATIONS&nbsp;<ul><li>2-3 years prior experience in technology, business analysis and/or process improvement required.&nbsp;</li><li>Prior experience in a financial institution preferred.&nbsp;</li><li>Understanding of the software development life cycle and Agile/Scrum methodologies preferred.&nbsp;</li><li>Prior experience with SQL (or similar) preferred.&nbsp;</li><li>Prior experience preferred in at least one of the following: data management, modeling and/or maintenance; digital change; or AI.&nbsp;</li><li>Ability to master updated or new software and platforms as required by evolving technology.&nbsp;</li></ul>Hybrid – three office days, two days remote per week.&nbsp;PHYSICAL REQUIREMENTS&nbsp;OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.&nbsp;&nbsp; At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. JobFamilyOrganizational Projects MgmtJobFunctionOrganizational Projects MgmtPayTypeSalary

OnPoint Community Credit Union

IT Business Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions. The Corporate Functions Governance &amp; Control team within AENB HQ governs risk management centrally for the corporate functions: AENB HQ, Corporate Affairs &amp; Communications (CA&amp;C), Colleague Experience Group, Enterprise Strategy (ES), Enterprise Shared Services (ESS), General Counsel’s Office (GCO), and Global Risk &amp; Compliance. The Corporate Functions Governance &amp; Control team is looking for a Vice President, Data Executive Deputy who will be accountable for compliance with requirements outlined in the Enterprise Data Management Operating Policy and supporting Standards within five of the Corporate Functions (AENB HQ, CA&amp;C, ES, ESS and GCO) and providing resource allocation of staffing and budget capacity to sustain compliance. You will lead a team that continuously partners across various business units, technology teams, and product/platform teams to define and execute the data governance strategy, monitoring and managing data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.Primary Responsibilities:<ul><li>Manage and advance mitigation of Data Risk, data governance and management principles, policies, and programs for stewardship, advocacy, and custodianship of data</li><li>Be accountable for the short- and long-term strategic direction and performance of Data Stewards, Data Custodians and Process Owners within your team </li><li>Ensure appropriate resources, budget, and prioritization to effectively manage and maintain compliance with the Enterprise Data Risk Management Policy for the Corporate Functions</li><li>Assign and monitor the performance of your subordinate roles (e.g., Data Stewards, Data Custodians, etc.) to successfully implement and maintain compliance with the Enterprise Data Management Operating Policy </li><li>Create the vision and roadmap that are adaptable and scalable for the Enterprise Data Risk Management Policy implementation for the identified key reports and Critical Data Assets within your domains/business units</li><li>Build solutions that make data a strategic asset for American Express and our partners</li><li>Be accountable for completion of accelerated efforts and timelines for any key reports or Critical Data Assets </li><li>Collaborate with data owners and users to modify or implement new repeatable and reliable businesses processes to implement truly effective data management</li><li>Escalate risks and data-related issues to senior management and relevant committees in accordance with the Risk Governance Framework</li><li>Attain a comprehensive understanding of all data and data assets within the Corporate Functions and collaborate cross functionally to identify key reports</li></ul>Qualifications:<ul><li>10 – 12 years of direct work experience in large scale/enterprise data projects, with at least 5 years of direct experience relating to creation and execution of formal data governance and/or data management programs</li><li>Proven track record of understanding business challenges and strategies and connecting those to data and capabilities </li><li>Strong working knowledge of current and upcoming data governance, data management and data product techniques and trends, with a point of view on the evolving concepts and best practices </li><li>Senior level program management experience, with stakeholders across a diverse, global set of business units</li><li>Demonstrable experience of driving meaningful improvements in business value through data management and strategy</li><li>Ability to work with white space to design and execute solutions to solve complex challenges</li><li>High-caliber communication skills, both in terms of preparing and delivering a strategic vision and updates to large groups and senior leaders</li><li>Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders.</li><li>Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity</li><li>Willingness to test, learn, fail and improve is critical</li><li>Must have a positive, collaborative leadership style with colleague and customer first mindset</li><li>Regulatory, governance and policy, risk/data risk management, data/data breach reporting and management, data governance/compliance management and issues management and reporting experience highly preferred</li></ul>Salary Range: $200,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefitsDepending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positionsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Vice President, Data Executive Deputy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. Within GMNS, the Global Strategy, Operations &amp; Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.&nbsp; The Risk &amp; Remediation team within GSOP is responsible for driving complex, enterprise-wide risk management initiatives, enhancing operational Remediation, and leading cross-functional efforts to improve the control environmentHow will you make an impact in this role?This position reports into the Vice President, Risk &amp; Remediation. This individual will work closely with the leadership team to drive strategic planning and support results delivery.They will have the opportunity to work across a wide range of strategic, analytic and communications initiatives to help ensure the objectives of the organization are attained. The Manager Assistant will handle a broad range of complex business and management challenges, collaborating with a variety of business partners across the globe. This role is ideal for someone with the ability to manage and complete multiple projects simultaneously and establish collaborative partnerships across different Business organizations. This is a phenomenal opportunity for a highly motivated, detailed and adaptable individual who has strong project management and analytical skills.Key Job Responsibilities:<ul><li>Support the overall effectiveness and management of the Risk &amp; Remediation Executive Office</li><li>Support day-to-day activities within the executive office and across the broader organization in close partnership with Risk &amp; Remediation head and leadership team.</li><li>Proactively support and drive organizational cohesion across the organization.</li><li>Lead the coordination and organization of staff planning meetings and market visits, creating the agenda and owning follow-up actions.</li><li>Use cross channel and roadmap knowledge to help craft impactful presentations for key business updates with senior leaders and partners, e.g. BURs, Townhalls, etc.</li><li>Act as a central point of contact for urgent business issues, initiatives managed from the office of VP, and address various informational requests</li><li>Maintaining accurate headcount resource planning and reporting, coordinating approval</li><li>Support budget management and sustainable Opex and Headcount investment planning processes</li><li>Coordinate year-end and other operational processes including processes for hiring, backfills and WFA requests</li><li>Manage special projects/activities and particular day-to-day issues, acting as an extension of the VP</li><li>Collaborate and partner across the organization to improve information sharing, problem solving and idea generation.</li><li>Actively seek formal and informal feedback from employees to ensure maximum employee engagement and improve leadership effectiveness.</li></ul>Preferred Qualifications:<ul><li>Strong business acumen and independent decision-making ability with a keen focus on delivering results.</li><li>Strong Analytical skills.</li><li>Strategic thinker with the ability to develop holistic strategy and the key initiatives needed to support.</li><li>Ability to learn quickly and “connect the dots”.</li><li>Drive results while working autonomously with minimal&nbsp;direction.</li><li>Intellectual curiosity and ability to learn quickly.</li><li>Outstanding organizational skills with strong attention to detail.</li><li>Demonstrated attention to detail and ability to prioritize&nbsp;deliverables and manage expectations.</li><li>Distinguished executive presence and professionalism, confident interacting with senior leaders.</li><li>Superior communications skills both written and spoken. Able to storyboard presentations and structure compelling narratives. Strong PowerPoint skills.</li><li>Exceptional relationship building and listening skills; ability to relate to a wide range of people and build rapport quickly.</li><li>Flexible, adaptable, and able to work under pressure or in ambiguous environments.</li><li>Ability to work cross-functionally and influence without direct authority to drive critical initiatives.</li><li>Effective problem-solving skills.</li><li>Strong will to win and a positive attitude.</li><li>Mature, trustworthy&nbsp;and able to maintain strict&nbsp;confidentiality.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsDepending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager Assistant/Chief of Staff

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.We are looking for a project management analyst to join the newly formed Paid Search Enablement Team. The enablement team is responsible for all paid search&nbsp;activation and management within the US market. A critical part of the US acquisition strategy. This role will assume responsibility for all areas of project management within the team. This includes liaison with stakeholders, setting up and managing deliverables and associated timelines, managing internal programs related to both performance marketing and control and compliance. You will play a key role in shaping cross team thinking and driving paid search innovations. Enacting strategies and tactics both within and outside the team.This is a fantastic opportunity to put your own stamp on a new function within the team as well support a highly visible, key project with AMEX. This is an individual role within the team, reporting to the director.Key Responsibilities:<ul><li>Originate and own all project management requirements within the team</li><li>Lead stakeholder management within team, with other internal stakeholders and externally as required</li><li>Create Strategic project planning documentation and processes</li><li>Support managers and directors within the team to realize team goals</li><li>Initiate new ideas and processes to improve governance and work within the team</li><li>Manage Risk, procurement and QA processes required within the team</li><li>Measure performance against goals</li></ul>Qualifications:<ul><li>Detail-oriented with solid organizational and time management skills</li><li>Strategic thinking and the ability to clearly plot out paths to success</li><li>Track record of delivery against goals</li><li>Experience of managing stakeholders in a matrix environment</li><li>Excellent oral and written communication skills including presenting to peers and senior management.&nbsp;</li><li>Problem solving. The ability to solve issues that may arise under your own initiative</li><li>Performance marketing or paid search knowledge a plus</li><li>Relevant project management qualifications or experience</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

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