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Business Analyst (Cyber) Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Business Analyst (Cyber) in Merrimack, NH and Westlake, TX! Are you energized by providing technical coaching to our associate workforce regarding Fidelity’s Entitlement policies and procedures? Do you enjoy identifying situations that pose risk for Fidelity and/or clients while also displaying good judgement? If you’re motivated to overcome obstacles and get to “yes”, then the Entitlement Coaching role is the job for you! Enterprise Cybersecurity provides worldwide cybersecurity protection, technology, and support to all businesses under the Fidelity Investments umbrella. As an ambassador between Enterprise Cybersecurity and the business, this consultant provides advanced knowledge of business and technical aspects of cybersecurity and demonstrates analytical abilities to move and promote our practice to a best-in-class security organization. <h3>The Expertise You Have</h3> <ul> <li>Undergraduate degree or equivalent work experience </li><li>3 years information security, fraud, risk, or related technology subject area, combined with one year of customer service experience. </li><li>Demonstrate excellent customer support skills and a strong level of technical knowledge </li><li>Have an inquisitive nature and look past the stated need to get to the root of an issue </li><li>Strong to deep understanding of access and entitlement management technologies preferred </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Cybersecurity Competence – Wide understanding of the cybersecurity product areas, policies and the application of concepts to the business unit. Correlate programs and business initiatives to Cybersecurity product lines and products to implement the best cybersecurity controls available. Solid grasp of cyber risk management principles, how it affects our partners and applying appropriate mitigation strategies effectively. </li><li>Communication– Proficient with clear communication, strong interpersonal skills, with the ability to identify change and opportunity with a positive attitude and determined action. </li><li>Organizational Awareness – General knowledge of Fidelity’s overall purpose, with ability to quickly learn about our supported business and technology organizations, and Cybersecurity as well as the internal hierarchical and management structure within the organization and Fidelity's competitive edge. </li><li>Team Approach – Contributes to building a strong support team through deep communication, trust, collaboration, peer-to-peer mentoring, and recognition </li><li>Ability to solve and work on enrichment issues </li><li>Ability to work across teams and organizations to resolve issues timely and completely for the customers </li><li>Creates and maintains complex documentation for reference by external teams and stakeholders including FAQs and training materials </li><li>Strong organizational skills and ability to prioritize decisions in a fast-paced environment </li><li>Good analytical skills, attention to detail with independent decision-making capability </li><li>Strong interpersonal and communication skills; Previous coaching experience preferred </li><li>Ability to perform under pressure and working in sync with the larger team </li></ul> <h3>The Value You Deliver</h3> <ul> <li>You serve as Entitlement support and assist the enterprise with questions relating to the Entitlement Standard and the proper documentation of their entitlements </li><li>You will assist the business with applying the required field in the Entitlement Standard to their entitlements </li><li>You will supply to the organizational vision in a constantly changing environment by applying technical knowledge, analyzing problems, and providing high-quality support to associates </li><li>Provide problem-solving to propose solutions based on an understanding of product needs and priorities </li><li>Collaborate across multiple squads and functions </li><li>Ability to manage a queue of associate requests and open questions in email/chat/call scheduler </li><li>Document associate interactions to enhance FAQ materials and internal support guides </li><li>Identify issues that prevent the organization in completing enrichment, raise them appropriately and collaborate with product area to fix those issues </li><li>Schedule 1x1s with business partners to resolve enrichment issues </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Business Analyst (Cyber)

The Product Analyst works within the Fidelity Workplace Investing Agile Model as a member of the SPS Customer Solutions Chapter. Product Analysts are tasked with collaborating with Product Area Leads, Initiative Leads and Squad Leads to elicit, document, and translate high complexity business requirements into Agile feature-level epics. They also drive the effort for developing and executing business acceptance test plan, test strategy and implementing solutions to ensure the highest level of integrity, accuracy, and overall quality are included in the final product. The Product Analyst must have proven experience with strong analytical and problem-solving skills. Key attributes that make up a successful Product Analyst are highly motivated, self-starters with a sense of ownership, driven to succeed. The Product Analyst is successful working individually and within a team structure. · Initiate and lead discovery for Feature/Epic Definition with Squad Leader and Scrum Master to prioritize Epics · Ensure analysis artifacts (i.e. use cases and supporting documentation) are updated and available for story execution · Write feature-level (Sub-Initiative) epics and facilitate story grooming/refinement sessions to ensure they meet the Definition of Ready · Lead collaboration with key Business, IT, Legal, Compliance &amp; Risk partners to define product features and monitor trends · Establish stakeholder meetings to include demos of sprint deliverables and impact analysis results (User Experience Design, Legal, Outside business groups) · Lead organizational readiness activities through the lifecycle of the project to proactively mitigate risks related to product delivery · Communicate issues and client feedback to the Squad Leader in a clear, concise and timely manner · Act as Subject Matter Expert as needed in Release Planning, Sprint Reviews and Retrospectives for assigned initiatives and features · Create/Document/Review initiatives, Sub-Initiatives, Epics &amp; Stories · Identify business requirements, document improvement opportunities, share with Scrum Team and at PA Community of Practice · Collaborate strategically with the QA team on QA test plan review to provide clarity on epic requirements / acceptance criteria · Perform End to End Business Acceptance Testing in Acceptance Region and ensure the traceability of test cases. · Assist with readiness and deployment activities for each release The Expertise and Skills You Bring · Demonstrated knowledge (5+ years) of business analyst techniques, for example: elicitation, current/future state analysis, flow diagramming, benchmarking, business rules and risk analysis, user acceptance testing and product documentation. · Agile mentality; experience with Jira or similar Agile backlog management tool, Confluence, Mural preferred · Bachelor’s degree preferred · CPAB/CSPO Certification desirable · Enjoy solving problems and able to resolve conflicts through strong mediation skills · Facilitating and orchestrating across multiple teams, BU, squads, business partners · Outstanding listening, verbal, and written communication skills · Proven analytical, critical thinking and problem-solving skills · Capable of facilitating a workshop, or speaking publicly to a broad audience · Excellent time management skills · Proven the ability to write clear, concise product documentation and communications · Positive demeanor and flexible, with ability to adapt to the changing needs of the chapter

Product Analyst

As a Senior Business Analyst, you will join a team of passionate Health &amp; Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors. You will serve as requirements expert and are responsible for providing all business analysis support in an Agile environment for client advised projects to ensure that the systems are functioning according to the detailed business requirements. Your interactions with the team will model Fidelity leadership principles to sustain an agile innovative culture and build a positive environment for your squad. The Expertise and Skills <ul> <li>Education </li><li>BS or BA Required </li></ul> <li>Experience: </li><li>5 – 7 years of Business Analysis experience required </li><li>At least 5 years of direct experience with Health &amp; Welfare Annual Enrollment </li><li>5 – 7 of experience in Health &amp; Welfare benefits outsourcing with exposure to flexible benefits, benefits outsourcing record keeping system configuration and implementation </li><li>The ability to critically analyze complex business requirements/product issues </li><li>Proven understanding of Fidelity’s end to end business process life cycle, data process flows, and plan level provisions is desired </li><li>Proficient understanding of core product mechanics, record keeping systems and regulatory environment </li><li>Critical thinking skills and initiative; ability to think across Agile Squads and product categories </li><li>Ability to function at a high level in an exciting Agile work environment </li><li>Strong technical skills and an ability to apply them in an analytical process </li><li>Strong organizational skills to define and meet deadlines within an Agile squad structure </li><li>Advanced skills in MS Word, MS Excel, and MS Access The Value You Deliver <ul> <li>Partner with the Client delivery Portfolio Manager and Healthcare Program Managers to understand the goals and the work for each sprint </li></ul> <ul> <li>Define and analyze complex client requirement changes for Annual Enrollment and Ongoing Projects </li><li>Perform complex data analysis and reporting for effective client decisions </li><li>Proactively Identify problems with business requirements and recommend modifications to the functional solution which may impact the system design </li><li>Assist with defining test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities </li><li>Perform root cause analysis when issues arise before and after code migrations </li><li>Assist with training, mentoring and coaching new associates. </li><li>Committed to Agile values, pillars, and priorities to fortify your Agile squad </li></ul> </li>

Business Analyst

<h3>Business Analyst, Customer Solutions</h3> Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Business Analyst in Customer Solutions Chapter, you will be a member of an Agile squad “Ideators” responsible for crafting an engaging experience for our clients in our Client Reporting &amp; Analytic product area. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance &amp; risk partners) responsible for delivering specific business goals. In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team! <h3>The Expertise and Skills You Bring</h3> <ul> <li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables </li><li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners </li><li>3-5 years transferable experience </li><li>Bachelor’s degree preferred </li></ul> <h3>The Team</h3> WI Customer Solutions provides the WI Agile organization with business analysts and consultants that are responsible for helping the business achieve results. WI's mission is to help employers attract and retain talent by helping them create a successful benefits program that improves their employees' overall well-being. Benefits programs include solutions such as 401k plans, pension plans, employee stock plans, student debt assistance, digital websites and apps, workshops, and communication programs.

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