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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.How will you make an impact in this role?<ul><li>Deriving insights through monitoring and reporting on KPIs including acquisitions, traffic and SEO trends</li><li>Sharing Site metrics on a weekly and monthly basis to inform team of pacing at a channel and product level</li><li>Creating and managing channel forecast on a monthly basis</li><li>Creating compelling stories to socialize success, key learnings, conclusions, and implications to the Site strategy</li><li>Partnering closely with internal teams across finance, technology, and analytics to synthesize reporting data and results related to test and learn initiatives</li><li>Assisting with the development of strategic briefs to inform the optimization of user experience</li><li>Maintaining vendor relationships with external analytics/data providers</li><li>Acting point person to streamline the agile process to efficiently build out, run tests, and implement updates on Site</li><li>Managing cross-functional relationships and leading weekly meetings across internal partners including Marketing, Technology, Legal/Compliance, Brand, Analytics and Product teams</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree preferred</li><li>Proficiency in MS Excel and PowerPoint</li><li>2+ years of digital marketing and/or web/ marketing analytics experience</li><li>Comfortable with large data sets to develop forecasting and looking at micro/macroeconomic trends and their impacts</li><li>Strong mix of analytical and problem-solving skills; comfortable deriving insights from data</li><li>Creative team player mentality to drive over-arching team goals</li><li>Proficient business acumen, presentation and storytelling skills</li><li>Excellent verbal and written communication skills</li><li>Passion for customer-centric strategies and experiences</li><li>Demonstration of strength in organizational skills with relentless attention to detail</li><li>Self-starter with an ability to navigate a large matrixed organization independently</li><li>Healthy curiosity for trends, insights, and new developments in the digital landscape</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Analyst - Digital Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Managed Client Expansion and Engagement team, within the GCS Managed Customer Marketing team, delivers marketing strategy to US SME Sales and AD teams who grow spend and engagement with our customers through consultative business-centric dialogue. This role will work across the team to activate commercial spend across B2B merchants and design spend engagement campaigns based on supplier activation strategies. This is a highly visible position with exposure to other customer marketing teams as well as close collaboration with US SME sales / account development and the Global Merchant &amp; Network Services (GMNS) organization. Role requires strong knowledge of business practice and procedures in order to perform the below listed responsibilities.Key Responsibilities<ul><li>Increase activation volume of new and expanded American Express merchants by driving US SME awareness to high value, quick win opportunities</li><li>Execute customer activation strategies built around supplier acceptance (such as client trigger campaigns) across US SME clients</li><li>Partner closely with customer marketing counterparts and cross business marketing teams to deliver industry specific B2B content and value messaging</li><li>Closely collaborate with a broad set of cross-functional partners (US SME Sales, Account Development, Customer Marketing) and colleagues across the enterprise (GMNS client-facing teams, Commercial Analytics, Product/Tech) to flawlessly execute commercial business priorities</li></ul>Minimum Qualifications<ul><li>Creative thinker with a strong customer focus who is comfortable driving results in a dynamic environment</li><li>Demonstrated ability to work independently and cross-functionally</li><li>Strong problem-solving and organizational skills; critical thinker with strong attention to detail</li><li>Strong project management skills; ability to manage multiple workstreams independently in a dynamic environment</li><li>Excellent verbal and written communication skills, with ability to influence</li><li>Proficient in Excel and PowerPoint</li><li>Team player with a desire to have fun!</li></ul>Preferred Qualifications<ul><li>Strong understanding of the merchant business and GCS's partnership.</li><li>Direct or indirect experience within a sales or client management organization</li><li>Salesforce experience&nbsp;</li><li>Experience with marketing or UX (user experience)&nbsp;</li><li>Bachelor's degree preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - B2B Spend Acceleration Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Senior Analyst, Small Business Digital Retention MarketingAmerican Express is the leading payment card issuer for small businesses in the United States and supports business owners with a wide range of differentiated products and services to help them run and grow their businesses. The Small Business Customer Retention team within GCS Marketing is responsible for building high impact strategies for At-risk Customers through proactive and reactive treatments. The Senior Analyst, Digital Retention Marketing will lead a cohesive marketing strategy to reengage Small Business Card Members through targeted marketing channels and launch first-ever digital marketing treatments designed to target at-risk Customers, re-engage them on their Card and with Amex, and drive spend. This is an exciting opportunity to shape the digital strategy for at-risk customers and contribute to our Small Business customer loyalty strategy. The role involves close collaboration with stakeholders including Marketing, Product, Analytics, Legal, Compliance, and other Teams. Additionally, this person will analyze results and leverage insights to enhance the At-risk customer experiences and campaign performance. Key Responsibilities:<ul><li>Support and enhance the Digital Retention engagement curriculum designed to specifically address customer needs, drive spend and decrease attrition through strategic thinking using sharp project management skills</li><li>Monitor, report and analyze campaign results, providing recommendations to define future campaigns while finding opportunities to increase performance</li><li>Collaborate with internal stakeholders (AIM, Product) and external agencies in developing creatives, targeting strategies and executing marketing campaigns across digital channels (EM, MYCA, etc.) </li><li>Expand existing initiatives by leveraging card member research, campaign results, product insights, and capability enhancements.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree with 2+ years of email and/or digital marketing experience (financial services experience is a plus)</li><li>Experience in digital marketing, PMO from kick-off to launch, understanding of execution processes and capabilities, and can easily adapt to change&nbsp;with a flexible attitude</li><li>Previous work with creative agencies a plus</li><li>Keen ability to manage multiple projects simultaneously, operate autonomously, and prioritize work</li><li>Highly collaborative and comfortable in a cross-functional environment with many stakeholders and proven ability to influence internal and external partners</li><li>Solutions oriented and ability to lead projects and overcome roadblocks</li><li>Creative ability to ideate new ideas in enhancing digital retention engagement curriculum, leveraging expertise from internal stakeholders, external partners, and research</li><li>Comfort in white space a plus</li><li>Experience with Adobe Analytics a plus</li><li>Intellectual curiosity and strategic thinking to proactively identify opportunities, anticipate challenges, and share creative solutions</li><li>Positive team player with an ability to uplift team culture and build relationships among partners and colleagues alike</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst, GCS Digital Retention Marketing

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. NYC311 is New York City’s official source for non-emergency information and services. NYC311 is the critical bridge for residents, businesses, and visitors to City government, providing quick and easy access to government services and information with the highest level of quality. Available 24 hours a day, 7 days a week in up to 175 languages. NYC311 provides industry leading service across multiple channels including phone, text, online, mobile app, and social media. Launched in 2003, NYC311 manages up to 40 million customer contact annually, and works in close partnership with the Mayor’s Office and every City Agency to develop and maintain accurate, timely, and plain-language content for all New Yorkers. The successful candidate will serve as the Director of Communications and Agency Relations for NYC 311. Responsibilities will include: -Direct multiple teams within the 311 Communications and Agency Relations unit; -Develop strategies for citywide customer service programs and delivery; -Oversee design and implementation of business solutions in CRM and IVR applications; -Lead business process reengineering efforts required to support mayoral and agency initiatives; -Develop and administer short and long range plans; -Serve as a senior management advisor for 311 and citywide agency relations issues and content management programs; -Oversee effective information flow provided and shared by 311, 311 Online, 311 X (Twitter), 311 Text Messaging, and any new 311 platform, with the public and city agencies; -Provide leadership for special projects and programs; manage relationships with internal and external partners; -Represent 311 at high level meetings with internal and external stakeholders and other entities; and serve as a senior management liaison; -Oversee special projects and initiatives as assigned. ADMINISTRATIVE STAFF ANALYST ( - 1002D<h4>Minimum Qualifications</h4>1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.<h4>Preferred Skills</h4> The successful candidate should possess the following: a Bachelor's degree in a related field 5+ years of satisfactory work experience managing or leading professional staff in the areas of Client Management, Content, Communications, or a related field proven experience with agency and client relationship management in a government setting experience with business promotion activities, marketing, or public relations experience with content strategy, usability, and design in a government setting professional experience as an editor or managing editor ability to edit user-focused, task-oriented content commitment to consistency in style, tone, and format experience with social media marketing and management platforms and tools project management experience familiarity with information technology and application development demonstrated experience working with technical and non-technical staff exceptional knowledge of Microsoft Office programs outstanding collaboration and team building skills strong written and verbal communication skills excellent analytic, organization, presentation and facilitation skills ability to manage multiple tasks under tight deadlines and ability to interface with executive level management and conduct senior level presentations. <h4>55a Program</h4> This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. <h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Office of Technology & Innovation (OTI)

Director, 311 Communications & Agency Relations | City of New York Jobs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading provider of payment solutions for businesses of all sizes. Within GCS, the US Small &amp; Medium Enterprise (SME) segment is a key area of strategic focus and investment. The Prospect Acquisition team accelerates growth for US SME by developing best-in-class, integrated digital experiences from the first touchpoint in the acquisition journey through onboarding. This Senior Analyst, Paid Media will help manage the growth and optimization of the Paid Media program and will be responsible for leading execution of key Paid Media marketing initiatives to drive efficient prospect acquisition at scale.How will you make impact in this role? <ul><li>Support paid media strategy and execution for Small Business Card products across digital channels including Display, Social, Audio and Video </li><li>&nbsp;Assist Manager in assessing the current partner mix, optimization strategy and make recommendations to maximize performance</li><li>Uses data to analyze and assess creative, partner and product performance, identifying areas of optimization and opportunities for growth.</li><li>Partner with agency team and internal analytics team to track campaign measurement and quantify the impact of paid medica across the digital ecosystem.&nbsp;</li><li>Be accountable for go-to-market execution including tagging, tracking, audience distribution and campaign infrastructure</li><li>Support and develop relationships with media partners across existing and new channels, that align with specific campaign objectives </li></ul>Qualifications:<ul><li>2-4 years of relevant work experience in paid media strategy and execution, in either an agency or in-house paid media role</li><li>A deep understanding of paid media landscape, external digital partner management experience and ability to stay ahead of a constantly changing digital marketplace</li><li>Strong leadership and relationship skills across multiple cross-functional partners</li><li>Strong analytical skills and ability to isolate what matters and hone in on opportunity</li><li>Demonstrates strong proactivity and organizational skills to manage multiple priorities, anticipate challenges, and drive timely execution across teams.</li><li>Ability to precisely forecast and plan. </li><li>Have a passion for digital media, innovation, and transformation.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Analyst- Paid Media Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The Customer Marketing Analytics team supports US Consumer Marketing through best-in-class Data analytics.This position is responsible for growing and deepening relationships with customers, increasing profitability for American Express and customer relevance in marketing campaigns through best-in-class analytics. In this team, you will have the opportunity to provide critical analytics that drive the core business strategy for marketing channels at American Express. You will perform strategic analyses to identify business opportunities, model customer behaviors to optimally target customers, and perform an in-market test &amp; learn to understand the efficiency of key marketing initiatives throughout the customer lifecycle for US Consumer Business.At the Senior Manager level, the colleague does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems, conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization. How will you make an impact in this role?<ul><li>Develop strong relationship with internal marketing partners to understand and help&nbsp;frame key business problems.</li><li>Drive incremental revenue by scaling spend and lend treatments through targeting customers at the right time with the right offer by continuously intercepting the relevant customer behavior signals in our rich data sources.</li><li>Enhance economic optimization framework with focus on increasing short-term and long-term revenue while optimizing cost through customer level ROI driven targeting.</li><li>Conduct strategic analyses to inform business decisions and provide actionable&nbsp;recommendations. Write and present fact-based presentations to key partners.</li><li>Manage BAU campaign targeting, experimental design, results read, etc. across the&nbsp;entire US consumer portfolio.</li><li>Point of Contact on customer acquisition campaigns for marketing channels</li></ul>Qualifications:<ul><li>Advanced degree in a statistics/business/economics/decision science related field highly preferred.</li><li>Experience with using analytics to drive business results is preferred.</li><li>Strong quantitative skills with a solid understanding of probability and statistics</li><li>Expertise in an analytical language (Python, R, or the equivalent), and experience&nbsp;with databases (Hive, SQL, or the equivalent) is a must.</li><li>Basic understanding of working with very large datasets using Big Data tools and&nbsp;platforms (Hadoop, Spark, or the equivalent) or modeling experience.</li><li>Understanding of experimental test design in campaign marketing</li><li>Demonstrated ability to frame business problems into analytical problems, leverage&nbsp;external thinking and tools to deliver business insights.</li><li>Self-motivated and ability to work autonomously on multiple projects&nbsp;simultaneously.</li><li>Strong communications and relationship building skills with an ability to develop&nbsp;and deliver effective presentations.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.Considerations for sponsorship: Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide Visa Sponsorship for certain positions.&nbsp;

Senior Manager - Marketing Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The Global Commercial Services Marketing team is responsible for creating an end-to-end marketing strategy for our prospect &amp; customer segments around the world.Within Global Commercial Services Marketing, the Global and US Large Enterprises (G&amp;L) Marketing vision is to deliver essential value to Prospects and Field colleagues through best-in-class B2B marketing. &nbsp;We collaborate with trusted internal and external partners to create globally recognized marketing assets to support our marketing initiatives and Field partners. This team owns and drives all G&amp;L Marketing programs and are looking forward to fueling continued growth in 2025 and beyond. The Senior Manager, G&amp;L Prospect and B2B Marketing will be responsible for owning the content strategy within the G&amp;L Prospect &amp; B2B Marketing team to power marketing and sales channels with thought leadership content. They will collaborate with Marketing Channel Managers, Product, Field Partners, Corporate Affairs &amp; Communication, Legal and Compliance to define and execute content campaigns. This role will also work with external partners to develop content programming.&nbsp;Key Responsibilities:<ul><li>Create and execute a holistic thought leadership content strategy inclusive of third-party research studies and article content to drive engagement with G&amp;L decision makers and influencers</li><li>Develop a distribution strategy to ensure reach and engagement of content through all relevant marketing (experiential, site, paid media, etc.) and field channels, including field e-mail templates</li><li>Partner with Experiential Marketing, Corporate Affairs &amp; Communications, Field partners to plan and integrate thought leadership and value story content at key industry events (ex GBTA, AFP)</li><li>Work with global field enablement to promote usage of content with prospects and customers</li><li>Work with legal, compliance and brand teams to ensure that all content produced is compliant and accurate</li><li>Monitor performance metrics and scorecard targets to provide insights to optimize our content strategy</li><li>Lead a Sr Analyst responsible for content execution and reporting</li></ul>Minimum Qualifications:<ul><li>5+ years of relevant B2B work experience</li><li>Proven content marketing skills, combining creativity and an eye for quality</li><li>Previous experience supporting cross-functional initiatives (ideally working with GCO / LOBCO and/or Control management)</li><li>Excellent written and verbal communication skills with executive presence and ability to rally others around a vision</li><li>Strong relationship management skills with ability to interact with partners across all management levels</li><li>Curiosity, a willingness to learn &amp; a sense of ownership and accountability</li><li>Experience aggregating disparate data and developing concise and succinct recommendations</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, G&L Prospect and B2B Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading provider of payment solutions for businesses of all sizes. The Small Business Prospect Marketing (SBPM) team accelerates growth for US SME by developing best-in-class, integrated digital experiences from the first touchpoint in the acquisition journey through onboarding.&nbsp;The Senior Manager, Creative Strategy &amp; Acquisition Marketing, reporting to the Director of Paid Media &amp; Creative Strategy, is a highly visible role, that will lead creative strategy and planning, enhance performance through superior creative, and influence across broader acquisition channels. This role involves creating and launching new creative content across various media platforms, developing a unified production process for multiple campaigns, leading a team of internal and external partners, and serving as a subject matter expert. The ideal candidate will be a strategic thinker who thrives in a collaborative, fast-paced, and visible environment and is passionate about shaping the future of acquisition media and marketing through creative and production leadership.Job Responsibilities:<ul><li>&nbsp;Set the agenda for Paid Media Creative taking a customer-centric &amp; performance approach to drive conversions</li><li>Lead end-to-end creative development for our paid media campaigns across display, social, video and audio </li><li>Partner with external agencies, acting as client lead on strategy development, briefing, concept exploration, territory refinement, tactical approach, compliance reviews, and legal approvals</li><li>Coordinate campaigns with other marketing activities, ensuring consistency of experience for prospects</li><li>Drive innovation by investigating new channels and exploring new creative approaches</li><li>Analyze performance to drive creative optimizations and test and learn priorities </li><li>Bring an external perspective, identifying new formats/tactics to drive modernization/growth</li><li>Champion acquisition creative best practices and identify synergies across the organization</li><li>&nbsp;Collaborate with channel owners on creative development in affiliate, site, paid search, and referral channels</li><li>Lead a team of two direct reports </li></ul>Qualifications:<ul><li>&nbsp;5-7 years of experience in marketing experience</li><li>Strong strategic and creative thinker with the ability to develop compelling marketing strategies and translate into successful digital executions</li><li>Proven ability to define what winning looks like, drive results, challenge the status quo, and promote innovation</li><li>Proven track record of driving prioritization across multiple stakeholders&nbsp;</li><li>Highly collaborative with the ability to work effectively across a matrixed organization and drive consensus and prioritization among key stakeholders</li><li>Strong external perspective with insight into digital ecosystems, trends, capabilities, publishers, and analytical capabilities</li><li>Ability to build a strong team culture grounded in coaching and team empowerment</li><li>Adaptable to a dynamic work environment and enjoy bringing your energy and enthusiasm to solve complex problems</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Manager- Creative Strategy Marketing

Senior Instructional/Experience Designer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Instructional Designer /Experience Designer to work in Jersey City, New Jersey; Covington, Kentucky; Westlake, Texas; or Boston, MA! The Role This is a role for an experienced, tech-savvy, hard-working learning experience designer who enjoys working on complex multifaceted learning solutions. Working together with one peer partner and collaborating with the team spearheading this initiative, they will convert classroom based presentations into a variety of digital assets that are then organized and accessed on the Degreed platform. The role is design and execution heavy with anticipated 90% of time spent on design and execution of the design and 10% of time spent consulting with the internal client and meeting with the project manager and head of talent and learning. It is a great opportunity for people who are organized, can meet deadlines, manage their own projects, who enjoy building creative engaging solutions. The Expertise and Skills You Bring <ul> <li>5+ years crafting learning experiences in a corporate setting </li><li>Direct experience using Adobe Creative Suite programs for visual and multimedia design </li><li>Other authoring tools are a plus: Domiknow, Synthesia, as are video editing skills </li><li>Bachelor’s degree in Instructional Design or a related field preferred </li><li>Experience in financial services or consulting firms preferred </li></ul> The Team This role will report into the Head of Talent &amp; Learning for our Enterprise Services group. The role will support a team charged with transforming and digitizing a traditional on-boarding/new hire training for internal consultants. Recipients of the work may be recent MBA graduates or people joining for external consulting companies as well as internal transfers.

Fidelity TalentSource

Senior Instructional/Experience Designer

Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.HSBC Global Banking and Markets (GBM) opens up opportunities for our clients globally through the power of our international connectivity, intellectual capital and market-leading capabilities.Our clients are the largest multi-national corporates, asset owners and investors, and public sector entities around the world. We also enable solutions for CMB and WPB clients with our markets and investment banking expertise.We use our intellectual capital, financial strength, and broad product capability to connect clients between East and West.In the role reporting to the Global Head of Communications for Global Banking and Markets (GBM) and Head of US Communications for HSBC, the role holder will be responsible for internal and external communications for GBM, institutional clients and Global Research from and in the US. This encompasses providing strategic counsel and direction to the Global Banking leadership team on employee engagement, as well as crafting and executing integrated communications strategies for the business. The leader must be seasoned at stakeholder management working closely with senior executives, large employee audiences, spokespeople and the media. They must have excellent writing and presenation skills and collaborate with team members to develop integrated and aligned plans that bring about tangible outcomes across all of HSBC.A primary objective of this position is to articulate a clear and impactful narrative around Global Banking's strategy and contributions to employees, clients, and stakeholders. Integration and collaboration will be essential for success, necessitating close coordination with key stakeholders such as the Co-Head of Global Banking Coverage, Head of GB Americas, and US-based Global Research Leads.&nbsp; This role requires a strong leader who can work closely with stakeholders to develop, socialize, measure and report on strategic programs that drive business outcomes and raise brand awareness. The leader must be familiar with the current operating and competitive landscape, future trends, geopolitical shifts and macroeconomic conditions. In addition, the role holder must work closely with executives, research analysts, thought leaders and the media to proactively increase brand awareness and drive business priorities.The role demands a proactive and hands-on approach, with the communications leader expected to actively engage in cross-functional collaboration with the wider GBM communications team, including the Head of Global Banking Communications, Group Media Relations, and other relevant functions. This collaborative ethos ensures an integrated approach to communications that maximizes value for both GBM and HSBC as a whole.As our Head of Communications US Global Banking, Markets and Global Research you will:<ul><li>Manage, develop and deliver the GBM, institutional clients and Global Research (intellectual capital/thought leadership) communications content plans for and from the US</li><li>Lead and deliver communications activity for the US GBM and Global Research leadership teams aligned to GBM business, as well as functional and enterprise-wide priorities</li><li>Apply commercial knowledge to identify issues impacting employee engagement and advise leadership accordingly</li><li>Ensure quality execution of GBM US and Global Research US external and employee communications campaigns and projects</li><li>Oversee the quality of change communications support for the strategic global transformation programmes for the relevant areas</li><li>Lead the US GBM and US Global Research communications planning and execution. Be a proactive and positive contributor to the wider GBM communications team, US Communications team and Group Communications &amp; Brand function</li></ul>For this role, HSBC targets a pay range between $134,500.00 and $201,800.00The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>Ability to act as a leader and role model in a global and diverse communications team, working effectively and pro-actively across multiple geographies and time-zones as part of an international firm</li><li>Ability to lead in developing, managing and implementing effective joined-up internal and external communications strategies and planning.</li><li>Experience in complex risks and issues management</li><li>Experience in creative communications development and thought leadership</li><li>Experience of working in a complex, international matrix organization and diverse culture</li><li>Strong breadth of knowledge of investment banking and relevant trends</li><li>Exceptional writing skills, with proven experience in improving this capability in others</li><li>Ability to use insight to track and measure the effectiveness of communications</li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

10 Marketing / Communications / PR Jobs in New York, NY, USA