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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Digital Demand Generation team, within USCM, is responsible for delivering best-in-class marketing through Affiliate, Paid Media and our proprietary platforms to drive intent &amp; conversion of qualified applicants in the competitive digital landscape.The Senior Analyst will play a critical role in running the strategic planning and strategic partner management of Affiliate Marketing – one of the largest channels in offsite digital.This is a great opportunity for candidates who wants to strengthen their analytical, marketing and partnership management skills. It provides a chance to be at the forefront digital growth and innovation, working with a collaborative team and strong group of external affiliate relationships.The successful candidate will bring a highly analytical with a flexible growth mindset, which will be critical to delivering breakthrough thinking for this channel.<h4>Responsibilities:</h4><ul><li>Owner of channel forecasting &amp; reconciliation, and leading channel performance reporting, commentary, insights, and other deliverables and meetings</li><li>Lead channel budget management and driving channel efficiencies, including invoice processing</li><li>Manage and nurture day to day Affiliate partner relationships and find opportunities to drive towards budget targets and acquisition goals while completing strategic deliverables</li><li>Partner closely with finance &amp; analytics teams to build analytical narratives on channel performance and make recommendations on strategy optimization</li><li>Provide ad hoc assistance with Affiliate projects</li></ul><h4>Qualifications:</h4><ul><li>Meticulous attention to detail and strong analytical skills with the ability to understand data and develop insights and recommendations from it</li><li>Project management experience with an expertise in Excel</li><li>Self-starter with an ability to navigate the organization and processes independently</li><li>Demonstrated ability to develop strong relationships and influence partners to drive results</li><li>Energetic, positive, self-motivated, and proactive</li><li>Team player with a willingness to help with projects beyond immediate job scope</li><li>Strong communications skills, both written and verbal, with ability to tell a story using qualitative and quantitative evidence.</li><li>Marketing or affiliate experience is a plus</li><li>Bachelor's Degree</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Sr. Analyst - Affiliate Marketing and Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the leading provider of payment solutions for businesses of all sizes. Within GCS, the Small Business Partner Marketing team develops marketing strategies that bring to bear the joint value proposition of American Express and our key strategic co-brand partners to attract and retain new commercial prospects through partner and Amex proprietary channels.The Sr. Analyst -&nbsp;Delta Co-Brand Customer Marketing will implement various marketing strategies to deepen customer engagement and drive revenue growth for the Delta Small Business Co-Brand Card Portfolio. Success in this role means flawlessly implementing customer marketing campaigns across email and digital channels while collaborating with our Partners and internal teams including Marketing, Consumer, Product, Legal, Compliance, and Marketing Operations. Key Responsibilities:<ul><li>Support the Senior Manager, Delta Co-Brand Customer Marketing with the development and implementation of customer marketing strategies aligned with partner and product priorities</li><li>Lead the campaign execution (set-up, approval and implementation) for spend and engagement campaigns across multiple channels including email, website and phone&nbsp;</li><li>Partner with Marketing Operation Analyst and other internal partners to implement marketing campaigns</li><li>Foster strong partnerships with channel owners to develop and implement marketing initiatives&nbsp;</li><li>Monitor, report and analyze campaign results and provide recommendations to help drive future strategies</li></ul>Minimum Qualifications:<ul><li>Previous experience in a marketing or strategy role</li><li>Excellent project management skills with the ability to manage multiple projects at once, operate autonomously, and prioritize effectively</li><li>Strong analytical skills with the ability to interpret data, understand performance drivers, obtain insights and produce strategic recommendations </li><li>Highly collaborative and comfortable in a cross-functional environment with many partners</li><li>Ability to influence internal and external partners to meet strategic goals</li><li>Excellent verbal and written communication skills </li><li>Strong Microsoft Excel and PowerPoint skills; Experience with data-pulling is an advantage</li><li>Comfortable with delivering updates and presentations to internal and external partners and leaders</li><li>Excels in ambiguous situations and has ability to simplify and streamline processes to improve efficiencies </li><li>Takes initiative and ownership of projects and works proactively to move forward with project deliverables </li><li>Possesses creative problem-solving abilities and applies resources, tools and teams to deliver desired outcomes </li><li>Maintains a broad, strategic attitude while still retaining close attention to detail </li><li>Comfortable in engaging partners on calls and written correspondence in a professional and efficient manner</li></ul>Preferred Qualifications:<ul><li>Experience with a co-brand marketing partner is a plus</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst – Delta Co-Brand Customer Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere.Find your place in marketing on #TeamAmex.How will you make an impact in this role?American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The Global Commercial Services Marketing team is responsible for creating an end-to-end global marketing strategy for our prospect &amp; customer segments around the world.Within Global Commercial Services Marketing, the Global and US Large Enterprises (G&amp;L) Marketing vision is to deliver essential value to Customers and Field colleagues through best-in-class B2B marketing.&nbsp;The Senior Analyst, B2B Customer Marketing will contribute to the G&amp;L marketing vision by implementing multichannel communications and campaigns for both target audiences of Program Administrators as well as Decision Makers in the segment. Program Administrators are defined as employees who play the integral role of managing their client’s Corporate Program. We aim to educate this audience and showcase our latest digital tools and resources to equip them to perform their role successfully. Decision Makers are the executives who influence decisions and our partnership.This Senior Analyst will support a cohesive multichannel strategy including digital campaigns, experiential marketing, asset creation for the Field organization, and own paid media. We ultimately want to use these channels to inspire our valued clients and build meaningful, deep and loyal relationships.&nbsp;This person will support a Senior Manager, helping to assess the current experience, identify areas for improvement, and implement change through strategy, marketing execution and operations. This Senior Analyst will join a dynamic and cross functional team, collaborating closely with partners across the Enterprise to support a critical and strategic priority for the company – driving engagement via clear, consistent, and compelling messaging to both Program Administrators and Decision Makers in the Global &amp; Large space.&nbsp;This role is open for Analysts depending on the skillsets of the candidateKey Responsibilities:<ul><li>Help to develop and implement best-in-class 360-degree surround sound marketing plan to drive Program Administrator and Decision Maker engagement</li><li>Serve as a subject matter expert &amp; champion for the G&amp;L customer segment</li><li>Support marketing campaigns set-up and oversee execution tasks across all channels in various systems and platforms</li><li>Manage relationships with external agencies from creative development to flawless execution</li><li>Build cross-functional relationships across multiple internal and external partners: Middle Market Corporate Marketing team, Product Management, Field partners, Brand, etc.</li><li>Act as primary point of contact with our Compliance and Legal partners to drive adherence to all applicable rules and regulations</li><li>Provide regular campaign status reports to Marketing Manager with actionable recommendations</li><li>Analyze data to identify opportunity areas and deliver recommendations</li><li>Manage Ad Hoc projects</li></ul>Minimum Qualifications<ul><li>Strong track record of driving results, analyzing data, reporting and trends. (i.e. KPIs tracking, budget, scorecards)</li><li>A passion for creating engaging client experiences to support our brand</li><li>Self-starter who can thrive in a constantly evolving, dynamic environment</li><li>Comfortable working in white space </li><li>Superior project management skills with ability to manage multiple priorities and initiatives</li><li>Strong PowerPoint and Excel skills</li><li>Superior written and verbal communication skills with attention to detail</li><li>Detail-oriented with a strong process mindset</li><li>Creative eye, with a passion for designing visually compelling and effective marketing communications in partnership with creative agencies</li><li>Enthusiasm for helping collaboration and sense of humor is required</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst - B2B Customer Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The US Small Business and Middle Market segment (SME – Small and Medium Enterprise) is the largest GCS customer segment, with tremendous growth momentum, and continues to be a key area of investment and focus for our company.The Tele Sales Marketing &amp; Enablement team is part of the Managed Marketing Prospect organization in GCS.&nbsp; This team is focused on delivering essential value to US SME Prospects and Customer-Facing Colleagues through best-in-class B2B marketing.The Sr. Manager, US SME Tele Sales Marketer will work to advance the team’s mission to deliver a best-in-class B2B marketing and sales experience to convert valuable business prospects through our Tele Sales channel.&nbsp; The individual will lead channel innovation &amp; marketing operations for Tele Sales teams with a focus on growing our US SME customer base while maximizing efficiency and overall profitability.&nbsp; The individual will partner closely with Sales &amp; cross-functional teams (i.e. Product, Tech, Finance, SPT, Analytics, Risk, Demand Gen Marketing, External Partners, Legal, Compliance, etc.) to launch strategic initiatives to deliver an optimal prospect-centric B2B acquisition experience.The candidate will require the ability to operate in a highly matrixed environment, learn complex internal American Express systems/processes, collaborate across teams, influence across all levels of leadership and successfully manage many projects and deadlines at an incredibly fast pace.&nbsp;Key Responsibilities:<ul><li>Launch marketing strategies related to lead-generation and lead-warming, innovative offers, optimized products/solutions and relevant &amp; compelling content/collateral to accelerate Revenue Growth for the channel</li><li>Leverage insights &amp; data to identify potential gaps and opportunities to optimize the US SME prospect experience with Tele Sales.</li><li>Identify opportunities to deliver an elevated call experience with a focus on efficiency, quality and compliance.</li><li>Oversee marketing execution &amp; channel operations including scripting, email creatives, Salesforce updates, source code creation, results reporting and overall general channel management</li><li>Enable Field Tech Investments &amp; Critical Selling Tools (e.g. Outreach, ONE.force) to elevate marketing strategies that drive sales efficiencies, increase contact rate and shorten the sales cycle.</li><li>Build and manage strategic relationships with Sales to consistently deliver on key goals</li><li>Engage, influence and advocate for Sales with all relevant cross-functional partners to gain buy-in and approvals necessary to launch strategic initiatives across the prospect decision making journey, from lead generation to conversion.</li><li>Lead one full-time Analyst.&nbsp;</li></ul>Minimum Qualifications :<ul><li>5+ years of marketing experience</li><li>Extremely detail oriented and able to handle multiple projects and tasks in a fast-paced environment</li><li>Strong background in reporting, analytics &amp; strategic insights</li><li>Creative, goal-oriented professional with a proven track record for driving innovation and setting effective plans to achieve targets.</li><li>Experience in project management with the ability to juggle many deadlines &amp; work streams preferred&nbsp;</li><li>Collaborative self-starter with strong problem-solving skills</li><li>Strong written and verbal communication skills</li><li>Customer-focused mindset; excited and passionate about creating a great sales experience</li><li>Bachelor’s degree in business, marketing preferred (or equivalent)</li></ul>Preferred Qualifications:<ul><li>People leadership a plus</li><li>Understanding of US SME organization a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager- Tele Sales Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Editor &amp; Writer position for the American Express Newsroom will contribute to crafting and telling our company’s story. This role on the Corporate Communications team reports to the Editor-In-Chief and offers an exciting opportunity to drive innovation in how American Express communicates its key priorities and initiatives to its customers, colleagues, and communities.The person in this role will be responsible for editing and writing content for American Express’ main corporate channels, especially the American Express Newsroom; participating in editorial planning, ideation and story mining meetings; researching, conducting interviews, curating, and publishing content; and shepherding stories through internal and external approvals.The person in this role will work closely with the entire owned content team and with global colleagues in colleague and external communications to pursue and articulate the company’s many stories.Specifically, we are looking for someone with excellent editing and writing skills, a passion for the American Express brand, a keen eye for identifying compelling story angles that highlight the unique attributes of our company and its culture, a collaborative attitude, and the ability to think creatively and receive and action feedback from a multitude of internal and external stakeholders. Ability to work under tight deadlines and a positive attitude a must. How will you make an impact in this role?<ul><li>Edit and write content for American Express corporate channels, especially the Newsroom, that reflects a consistent tone and puts the brand and its core narratives at the center of storytelling.</li><li>Work in tandem with a wide range of stakeholders including the internal Colleague Communications team, external communications, corporate sustainability, marketing, B-to-B, talent acquisition and various other business units to story mine and bring compelling narratives to life.</li><li>Work in tandem with data specialists to measure impact of stories by tracking engagement and refining content mix accordingly.</li></ul>Minimum Qualifications <ul><li>6+ years of editing, writing and editorial experience.</li><li>Strong editing, writing, research, interviewing, story mining and grammar skills.</li><li>Strong knowledge of digital, social media and SEO best practices. Branded content background a plus.</li><li>Ability to work in a highly matrixed environment, with excellent communication and collaboration skills, agility, and a knack for forging strong relationships with a wide range of internal partners.</li><li>Strong time management and project management skills; ability to work confidently under tight deadlines while paying close attention to detail.</li><li>Willingness to dive into new opportunities and work with a "no task is too small" attitude.</li><li>Writing and editing samples required in addition to the successful completion of an edit test.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp; visa sponsorship for these positions.

Manager - Communications - Editor & Writer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Where are these roles located within American Express?The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Enterprise Digital &amp; Data Solutions (EDDS). It is American Express’ marketing services centre of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.This role sits within Enterprise MarOps Solutions within ECMX.The EMS organization is a global team responsible for consultation and execution of US and international marketing campaigns including channel set-up and deployment.Additionally, this organization leads creative review &amp; approval processes for all US marketing content &amp; creative.This team conducts process solution design &amp; optimization, providing inputs into MarTech transformation.Key Responsibilities <ul><li>Collaborate with colleagues, providing both strategic and day-to-day guidance &amp; support as part of EMS objectives to drive flawless delivery and process transformation. </li><li>Provide comprehensive marketing campaign consultation, solution design and execution services to Marketing partners across US&nbsp;Marketing partners in support of American Express’ strategic priorities.</li><li>Activities include Marketing Offer Governance, Creative Development/Review/Approval, Channel Setup, Pre-campaign Testing, Live Campaign Monitoring, ongoing Issue Management and Customer Remediation.</li><li>Collaborate with key stakeholders including Marketing, Product, Technologies, GCO/Legal, Compliance and Operational Excellence to align on campaign objectives, feasibility and overall risk - ensuring we can deliver on the promise to our customers.</li><li>Monitor and analyze data, assess trends and determine actions to optimize business and operational performance.</li><li>Partner with MarTech Product teams and other stakeholders to identify and implement process transformation opportunities across the marketing lifecycle – with a focus on driving speed to market, agility and improved quality metrics.</li><li>Build AXP &amp; external Marketing Operations (MarOps/MarTech) expertise - understand the possibilities/nuances of AXP MarTech products, processes &amp; capabilities available to our marketing partners.</li><li>Provide outstanding customer service to marketing colleagues across the enterprise.</li></ul>Minimum Qualifications<ul><li>Prior experience in Marketing Operations (MarOps / MarTech), Marketing or related field.</li><li>Energetic self-starter with excellent attention to detail, strong process/project management and organizational skills with the ability to think end-to-end.</li><li>Excellent verbal and written communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.</li><li>Excellent relationship/partner management skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.</li><li>Strategic and creative thinker with the ability to problem solve and develop strategies.</li><li>Ability to think innovatively and challenge the status quo.</li><li>Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast paced, global environment.</li><li>Proven project management skills with a strong focus on process excellence.</li><li>Proven ability to independently manage multiple workstreams and consistently drive results.</li><li>Experience working in a deadline driven production-oriented environment.</li></ul>Preferred Qualifications<ul><li>Experience/familiarity with workflow management tools/platforms (e.g., Salesforce) a plus.</li><li>Proficiency with Microsoft Office, Slack.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.&nbsp;With a focus on digitization, innovation, and analytics, the Enterprise Digital and Data Solutions (EDDS) team creates central, scalable platforms and customer experiences to help markets across all of these priorities.Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all of its remit. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.How will you make an impact in this role?The overall scope of the Merchant Communications Solutions team is to provide effective consultation on B2B and US B2C list execution.We support merchant communication and services through thoughtful consultation and strategic partnerships with marketing and product teams across the globe.As the Director of Merchant Communications Solutions the successful candidate will be responsible for leading a team of team members based across U.S. and India.This team is responsible for developing strong partnerships with a variety of constituents across enterprise teams including Merchant marketing, commercial and ECMX, to consult on marketing &amp; segmentation strategies for various Merchant communication plans and US Amex Offers, and ensure those strategies are translated into effective segmentation architecture and flawlessly delivered to market.&nbsp;Key Responsibilities:<ul><li>Lead and develop colleagues whilst providing both strategic and day-to-day guidance &amp; support as part of ECES objectives to drive flawless delivery and process transformation.</li><li>Provide comprehensive marketing campaign consultation, solution design and execution services to Marketing partners across 22 regions in support of American Express’ strategic priorities. Understand Merchant marketing and Amex Offers strategies, provide campaign segmentation consultation to enable those strategies, and ultimately ensure effective delivery to market.</li><li>Collaborate with key stakeholders including Marketing, Product, Technologies, GCO/Legal, Compliance and Operational Excellence to align on campaign objectives, feasibility and overall risk - ensuring we can deliver on the promise to our customers.</li><li>Monitor and analyze data, assess trends and determine actions to optimize business and operational performance.</li><li>Partner with MarTech Product teams and other stakeholders to identify and implement process transformation opportunities across the marketing lifecycle – with a focus on driving speed to market, agility and improved quality metrics.</li><li>Build internal &amp; external Marketing Operations (MarOps/MarTech) expertise - understand the possibilities/nuances of AXP MarTech products, processes &amp; capabilities available to our marketing partners.</li><li>Provide outstanding customer service to marketing colleagues across the enterprise.</li></ul>Minimum Qualifications<ul><li>Excellence in stakeholder management skills to build strong partnerships with a wide range of stakeholders.</li><li>People leadership experience with demonstrated ability to lead and motivate a highly engaged team with diverse and advanced skill sets. Must have a positive, collaborative leadership style with colleague and customer first approach. </li><li>Prior Experience of marketing operations and/or Merchant data strongly preferred</li><li>Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain buy-in, make an informed decision, and support that decision with compelling evidence. </li><li>Consistent record of driving results in a fast-paced environment with a customer-first mindset. </li><li>Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving </li><li>Ability to put enterprise thinking first, connect the role’s agenda to company priorities and balance the needs of customers, partners, colleagues &amp; shareholders. </li><li>Strong Program Management, analytical &amp; problem-solving skills. </li><li>Bachelor’s or master’s degree in information technology, Computer Science, Information Security, or any other relevant qualification. </li><li>10 to 12 years of relevant work experience </li><li>Understanding of application architecture and technology infrastructure preferred</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere.Find your place in marketing on #TeamAmex.How will you make an impact in this role?American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The Global Commercial Services Marketing team is responsible for creating an end-to-end global marketing strategy for our prospect &amp; customer segments around the world.The Global and US Large Enterprises (G&amp;L) Marketing vision is to deliver essential value to Customers and Field colleagues through best-in-class B2B marketing. The Sr Analyst, Corporate Card Member Marketing will contribute to the G&amp;L marketing vision by implementing multichannel communications and campaigns including digital campaigns, site marketing, and paid media. We ultimately want to leverage these channels to inspire and educate Card Members and build meaningful, deep and loyal relationships. This person will support a manager, helping to assess the current experience, identify areas for improvement, and implement change through marketing execution and operations. This Sr Analyst will join a dynamic and cross functional team, collaborating closely with partners across the Enterprise to support a critical and strategic priority for the company – driving Card Member engagement via clear, consistent, and compelling messaging to Corporate Card Members (CMs).&nbsp;Specific responsibilities include:<ul><li>Help to develop and execute best-in-class 360-degree surround sound marketing plan to drive Corporate Card Member engagement and spend.</li><li>Serve as a subject matter expert &amp; champion for the customer segment</li><li>Support marketing campaigns set-up and manage execution tasks across all channels in various systems and platforms</li><li>Analyze data to identify opportunity areas and deliver recommendations</li><li>Manage relationships with external agencies from creative development to flawless execution</li><li>Build cross-functional relationships across multiple internal and external partners: Middle Market Corporate Marketing team, Product Management, Brand, etc.</li><li>Act as primary point of contact with our Compliance and Legal partners to drive adherence to all applicable rules and regulations</li><li>Provide regular campaign status reports to Marketing Manager with actionable recommendations</li><li>Manage Ad Hoc projects</li></ul>Minimum Qualifications:<ul><li>Strong track record of driving results, analyzing data, reporting and trends. (i.e. KPIs tracking, scorecards)</li><li>A passion for creating engaging customer experiences to support our brand</li><li>Self-starter who can thrive in a rapidly changing, dynamic environment</li><li>Superior project management skills with ability to manage multiple priorities and initiatives</li><li>Strong PowerPoint and Excel skills</li><li>Superior written and verbal communication skills with precise attention to detail and strong process-oriented mindset.</li><li>Creative eye, with a passion for designing visually compelling and effective marketing communications in partnership with creative agencies</li><li>Enthusiasm for helping collaboration and sense of humor is a must!</li></ul>Compliance LanguageSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -Click hereto view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst - Corporate Card Member Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Sr. Analyst role is within the US Web Content Solutions (USWS) team of the Enterprise Comms &amp; Martech Experiences (ECMX) organization of American Express. ECMX is a global team and supports all business units across the enterprise and sits within the Enterprise Digital and Data Solutions group (EDDS). The US Web Content Solutions team manages acquisition &amp; loyalty marketing related content and digital marketing asset updates on existing web pages of Americanexpress.com and prospect phone channel. This function closely works with the web development teams and supports optimizing the American Express website and the design and implementation of customer experiences which drive profitable Card acquisition for the Consumer and Commercial products. The Sr. Analyst will be primarily responsible for running the day to day operations of the USWS work, and support the leader in ensuring flawless execution, operational consultation, and delivering process efficiencies.&nbsp; The successful candidate will also be responsible for supporting Marketing, Technical and other internal partners in multi-channel online campaigns, translating business needs to Technologies, and providing Subject Matter Expertise (SME) consultations.&nbsp;Responsibilities: <ul><li>Support the day to day operations of the online marketing campaign launches &amp; delivery processes, including on-time delivery, rush requests scheduling, audit support and training.</li><li>Provide USWS technical &amp; process consultation to Marketing and all key stakeholders.</li><li>Act as a liaison between Marketing and Technology teams - translate business needs to our technology partners and explain capability/platform functionality to Marketing.</li><li>Support Audit, Training, process documentation, volume forecasting and reporting needs.</li><li>Participate in business driven projects as Subject Matter Experts of the tool/platform and perform user acceptance training/testing as needed.</li><li>Ancillary responsibilities include supporting other Marketing Capabilities and future capabilities as needed.</li><li>Support the leader in all relevant activities.</li></ul>Qualifications:<ul><li>At least 2+ years of work experience in digital/web marketing operations or technical process development will be preferred; but candidate should have a clear understanding of online technologies, a basic understanding of how websites work.</li><li>Computer background such as strong in Computer Science major, Excel Macro/V-look-up experience, Digital Tech experience.</li><li>Excellent organizational and project management skills, and ability to multi-task, operate autonomously, and prioritize effectively are critical</li><li>Strong reporting skills (Excel Macro/V-look-up) and proficiency with Microsoft Office Suite specifically Visio and power-point.</li><li>Ability to think creatively and problem solve; must have a "can do" attitude.</li><li>Bachelor degree or equivalent work experience required.&nbsp; Computer Science/engineering background will be preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst-Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.Where are these roles located within American Express?The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Enterprise Digital &amp; Data Solutions (EDDS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.This role sits within the DOE &amp; Bonusing MarTech Experiences (DBMX) team within ECMX. The DBMX organization is a global team responsible for enabling Merchant and Card Member growth strategies, while ensuring flawless marketing delivery and a continuous focus on operational transformation. DBMX is responsible for the solution design and delivery of Amex Offers (AO) and all other Digital Offers Ecosystem (DOE) marketing campaigns – All are required to go through an E2E Campaign Execution Process which includes the governance, setup and mandatory review and approvals required before launching in-market.This is an exciting opportunity to join the Americas DOE MarOps Governance team within DBMX.&nbsp; The team is focused on strategic planning, process innovation, and ensuring flawless execution of marketing campaigns via Amex Offers for the US, Canada and Mexico through data and offer governance, complaints monitoring and issue management.&nbsp; Primary responsibilities include:&nbsp;<ul><li>Amex Offers Escalation Management for US campaigns, including hands-on liaising with an India-based escalations management team.</li><li>Support for controls-related activities for US Amex Offers campaigns, including PRSA controls, Operational Risk Events (OREs), Corrective Action Plans (CAPs), and audit support.</li><li>Providing strategic campaign consultation to internal MarOps colleagues and Marketing partners across Merchant, Consumer, Small Business and other enterprise customers based on insights gleaned from Amex Offers escalations, including data and governance guidance to jointly achieve goals and execute flawlessly.</li><li>Working collaboratively with key stakeholders including Marketing Execution, Servicing, Operational Excellence, GCO and Compliance to assess and mitigate campaign risks.</li><li>Supporting the identification and delivery of end-to-end process improvements with a focus on operational efficiencies and risk mitigation.</li><li>Understanding the systems and platforms the ADMG team uses and how they support and impact campaign quality from conception to post-campaign processing.</li><li>Partnering with the broader DBMX team to learn and share best practices in the E2E marketing process.</li></ul>Minimum Qualifications<ul><li>Passion for/experience in Marketing Operations (MarOps), particularly complaints/escalations management and internal controls (including risk event management).</li><li>Energetic self-starter with excellent attention to detail, strong process management and organizational skills, and demonstrated ability to think end-to-end.</li><li>Excellent verbal and written communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.</li><li>Excellent relationship/partner management skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.</li><li>Strong problem-solving skills and willingness to get into the details to identify solutions.</li><li>Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast paced, global environment.</li><li>Experience working in a deadline driven production-oriented environment.&nbsp;</li></ul>Preferred Qualifications<ul><li>Prior experience in digital marketing and/or&nbsp;complaints management a plus.</li><li>Prior experience in marketing governance, operational excellence or compliance a plus.</li><li>Experience/familiarity with workflow management tools/platforms (e.g., Salesforce) a plus.</li><li>Proficiency with Microsoft Office, Slack.</li><li>Bachelor of Arts or Bachelor of Science degree.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

23 Marketing / Communications / PR Jobs in New York, NY, USA