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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role?American Express’s US Investigations Unit (USIU) is part of the broader Global Risk &amp; Compliance organization, operating within Global Financial Crimes Compliance (GFCC). USIU provides oversight and support for global financial crimes investigations. In partnership with teams across the financial crimes’ organization, USIU develops and implements transaction monitoring rules, reports, and other tools to detect potential criminal activity. They investigate suspicious financial behavior and, when necessary, file Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN) or refer cases to internal compliance partners for global reporting. USIU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA) and the USA PATRIOT Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.The Major Case Investigations Analyst will be responsible for conducting complex financial investigations involving matters such as Human Trafficking, Arms Proliferation, Trade Based Money laundering, Wildlife Trafficking, Terrorist Financing, and Public Corruption.In addition, they will partner closely with other financial institutions and law enforcement to share knowledge, trends and typologies that assist law enforcement and mitigate financial crime risks. The successful candidate must have excellent investigative, communication, and time management skills, the ability to effectively manage change and collaborate with internal and external stakeholders. Responsibilities:<ul><li>Conduct time-sensitive, meticulous investigations, analyzing each instance of potential money laundering activity and/or suspicious financial activity across multiple jurisdictions and countries, utilizing a wide variety of research and analytical tools.</li><li>Produce well-written reports detailing and analyzing potentially suspicious activity and file Suspicious Activity Reports (SARs) with FinCEN as appropriate.</li><li>Build strong relationships with strategic partners across the unit and public-private partnerships to ensure effective coordination of significant investigations.</li><li>Demonstrate a keen attention to detail in investigation, analysis, and writing.</li><li>Collaborate proactively with colleagues in a hybrid work environment to work through investigative roadblocks.</li><li>Support coaching colleagues through peer reviews and quality evaluations of casework as appropriate based on individual capabilities and expertise. Minimum Qualifications:</li><li>A minimum of three years of experience in BSA-AML compliance, investigations, law enforcement, the legal field, audit, or in the broader financial industry or Bachelor's degree in one of the following fields of study: Justice Studies, English, Journalism, Finance, Accounting, Statistics, or other fields involving intensive research, writing, or data analysis.</li><li>Experience in conducting financial crime investigations.</li><li>Understanding of criminal typologies associated with a wide array of financial products and services.</li><li>Knowledge of global AML/CTF/ABC Regulations (BSA, US PATRIOT Act).</li><li>Proven ability to analyze large amounts of data from various sources and make logical and well-supported decisions to report critical information.</li><li>Proficiency in researching information via the internet and using Open Source Intelligence techniques.</li><li>Strong oral communication skills and ability to produce written summaries which clearly consolidate recommendations and conclusions.</li><li>Proficient in Microsoft Excel and Microsoft Word, with demonstrated ability to learn new technologies quickly.</li><li>Ability to handle sensitive information in a confidential and professional manner. Preferred Qualifications:</li><li>High level of professionalism, self-motivation and sense of urgency.</li><li>Demonstrated ability to work with leaders, team members, and strategic partners at all levels and across functional lines.</li><li>Knowledge of American Express products and systems.</li><li>Ability to leverage data to make effective business decisions.</li><li>Experience delivering effective feedback to support process improvement(s) and/or enhanced proficiency</li><li>Master’s Degree or other advanced degree</li><li>Experience in SQL and statistical programming (SAS, Python or R) is a plus</li><li>CAMS and/or CFE certified or equivalent</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Analyst-Compliance AML Investigations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. &nbsp;The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.Our Salesforce practice values teamwork, quality work, innovation, and customer success. Our team is composed of people who are passionate about Salesforce, delivering on-time, exceeding expectations, and ensuring success for our clients. We are looking for those who share our passion and the desire to work with the best and brightest. Come build with us!Our teams create solutions on the Salesforce platform by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for 20K + Sales, CRM, and Marketers across the Enterprise.How will you make an impact in this role?As a Salesforce Engineer, you will design, implement, and deploy Salesforce solutions to a wide variety of clients at the enterprise level. You will develop Salesforce solutions spanning across larger, cross-platform sales projects and/or co-owns the entire project/solution design in those instances where Salesforce is implemented. We are looking for a Salesforce engineer with a strong foundation, which you can demonstrate through a combination of formal education, self-learning, own projects or a formal working experience. If you are not willing to learn and write code, then this is not the job for you.Key Responsibilities:<ul><li>Develop and implement Salesforce declarative solutions, customizations, applications, extensions and integrations to deliver solutions that impact multiple platforms and products</li><li>Develop and improve our CI/CD workflow tools and processes</li><li>Perform ongoing refactoring of code, utilize visualization and other techniques to fast-track concepts, and deliver continuous improvement</li><li>Promote inner sourcing</li><li>Ability to communicate and interact effectively with people of all ages and diverse backgrounds</li><li>Ability to analyze business requirements and architect/estimate solutions at various scales</li><li>Learn new technologies and drive opportunities for adoption</li><li>Coordinate and lead the entire solution cycle through close collaboration with product partners and engineering teams in our ecosystem</li><li>Facilitate discussions to identify alternative or different approaches to solve problems, break down barriers and drive resolution of conflicts to ensure productivity of the team</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree or higher in computer science or related field</li><li>Certifications: Salesforce Admin, Salesforce Platform App Builder, Salesforce Certified Platform Developer, Salesforce Developer, Sales Cloud consultant</li><li>3+ years of experience in software engineering</li><li>3+ years of Salesforce Developer Experience</li><li>3+ years of experience on an agile development team using a Salesforce technologies (Apex/Java/C#/Scala/Python/Go)</li><li>Experience in participating in discovery, definition and solutioning complex requirements for a minimum of 6 cloud engagements</li><li>Multiple Salesforce implementations (1+ preferred)</li><li>Strong knowledge and prior experience in implementing Sales cloud, Service cloud and SFDX</li><li>Experience implementing 1+ customer community and 1+ partner community</li><li>Hands on Experience in Apex, Lightning Web Components, JavaScript, JavaScript based frameworks like React/Angular, and UI Frameworks</li><li>Strong knowledge of Application, data security and finance related compliance standards</li><li>Strong knowledge of microservices, Function as a Service, RESTful API development</li><li>Enterprise scale engineering experience (Industry standard build/test/deploy tools, e.g., Git, Bitbucket, SVN, Stack overflow, Jenkins, Maven, XLR, Jacoco, JMeter, Copado, Circle ci)</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Salesforce Engineer

ABOUT THE CAMPAIGN FINANCE BOARD The Campaign Finance Board is a nonpartisan, independent city agency that empowers New Yorkers to have a greater impact on their elections. Our mission is to make local democracy more open, transparent, and equitable by removing barriers to participation. We make it easier for New Yorkers to vote, meaningfully support candidates for city office, and run for office themselves. NYC Votes, our voter engagement initiative, meets people where they are to share trustworthy election information and help New Yorkers make a plan to vote. We publish the citywide Voter Guide, which delivers information about candidates directly to voters’ doors. Our public matching funds program ensures small contributions can make a big difference, allowing regular people to run for office by relying on the support of other regular people, not just wealthy donors and special interests. And we lift the veil on how candidates raise and spend money, increasing transparency and accountability in local government. We believe that when every New Yorker is empowered to participate meaningfully in elections, candidates will better reflect the communities they serve, elected leaders will be more accountable to the public, and New Yorkers will have a democracy they can truly trust. ABOUT THE DEPARTMENT The People and Engagement division is focused on ensuring that every member of the CFB can thrive, feel respected, and be fully engaged in our mission. The division encompasses multiple units including the EEO unit, People and Culture unit, the Learning and Development unit and the Labor Relations, Timekeeping, Payroll, Benefits and Compliance unit. We seek to parter with our colleagues throughout the agency to uphold fairness, build inclusive practices, and maintain compliance with federal, state, and local laws prohibiting employment discrimination. Together we work to build people systems that allow for a positive employee experience and workplace culture. JOB DESCRIPTION The Director of EEO and Accessibility will report to the Assistant Executive Director for People and Engagement operationally, and to the CFB’s Executive Director for EEO matters. This role will be tasked with planning, developing, directing and managing Equal Employment Opportunity (EEO) programs, staff, investigations, and related administrative duties to ensure the agency complies with local, state, and federal laws and policies. Responsibilities include, but are not limited to: - Developing and implementing EEO policies, plans and procedures in compliance with federal, state, and local laws, as well as Citywide EEO policies and procedures. - Advising agency leadership on EEO matters and complaint and inquiry resolution. - Preparing required quarterly EEO reports to be submitted to the Department of Citywide Administrative Services (DCAS), City Council and the Equal Employment Practices Commission (EEPC). - Working with People and Engagement senior leadership team and relevant agency stakeholders to develop and publish the Citywide Annual Diversity and EEO Plan and internal diversity reports. - Conducting and/or supervising internal EEO investigations, drafting investigative reports, and recommending resolutions that are sound, compliant with laws and policies and mitigate legal risk to the agency. - Implementing relevant EEO and agency-wide strategic plan initiatives. - Facilitating mediation and alternative dispute resolution. - Managing internal and external EEO databases, ensuring accurate documentation and timely updating of indices in addition to closure of investigative matters. - Supervising the CFB’s Accessibility Specialist in their processing of reasonable accommodations and provisioning of accessibility programming, technology, and education. - Assisting the CFB’s Accessibility Specialist with Disability Services Facilitator (DSF) initiatives, compliance monitoring, and accessibility planning. - Providing policy guidance and technical assistance to management on equitable and lawful employment practices. - Providing EEO-relevant advice and insight on agency policies. - Supporting strategies that foster an inclusive and cooperative workplace culture. - Monitoring and reviewing agency employment practices including recruitment, selection, promotions, performance evaluations, and separations for compliance with EEO requirements and City guidelines. - Drafting compliance reports, policy updates, and risk assessments for senior leadership and executive review. - Developing and deliver EEO-related and compliance training for staff at all levels. - Drafting and administering EEO trainings including but not limited to new employee orientation, unconscious bias and structured interviewing training, microaggression training, and custom training/learning sessions for employees who may demonstrate a need for specific EEO learning. - Other duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES &amp; OTHER BEHAVIORS (KSAOs) We're seeking individuals eager to make an impact, even if they don't tick every box on our job description. We believe in the power of diverse perspectives and the unique blend of lived experiences, non-traditional education pathways, practical know-how, and a variety of skills and abilities that each candidate brings to the table. If you're ready to learn and grow with us, we encourage you to apply and be part of our dynamic team. Knowledge - Knowledge and understanding of federal, state, and local laws related to discrimination, harassment, and EEO (e.g., Title VII, ADA, ADEA, Rehabilitation Act, Equal Pay Act, NYS Human Rights Law, NYC Human Rights Law, and related civil rights statutes). - Knowledge of City of New York’s EEO Policy, Diversity and Inclusion mandates, Civil Services rules and regulations, and City of New York procedural guidelines (including complaint procedures and reasonable accommodation procedures). - Knowledge and understanding of motivational and management theories and leadership styles and approaches. - Knowledge and understanding of government operations (New York City government experience a plus). - Knowledge of NYC’s EEO investigative, interviewing and counseling policies, procedures and techniques. - Knowledge of EEO recordkeeping and reporting requirements. - Knowledge of workplace harassment and discrimination concepts and theories. - Knowledge of accessibility principles and technologies. - Knowledge of complaint resolution, medication, and corrective action strategies. Skills - Advanced facilitation, mediation, advocacy and interpersonal skills to cope with conflicting points of view, function under pressure while demonstrating integrity, fair-mindedness and a persuasive, confident persona. - Demonstrated proficiency with program design and project management, working under tight deadlines to achieve short and long-term goals as required. Strong analytical thinking and problem solving. - Excellent oral and written communication skills to make presentations, conduct training seminars, negotiate settlements, write proposed decisions in complaint cases, and to complete other EEO assignments - Investigative and interviewing skills that include gathering evidence, documentation, assessment and writing findings reports to conduct fair and thorough investigations into complaints or allegations of discrimination. - Mediates disputes and resolves conflicts related to discrimination or harassment claims. - High degree of proficiency in Microsoft platforms. - Strong people skills and emotional intelligence and can understand and effectively navigate within an organizational structure. Abilities - Demonstrated ability to advise, counsel, and encourage all levels of agency staff to make policy changes and decisions that support equal employment opportunity. - Ability to effectively apply management principles and practices to drive positive outcomes for the agency. - Demonstrated ability to analyze data and provide alternative solutions to problems. - Ability to work and communicate effectively with employees at all levels. - Ability to exercise professional and ethical judgement when complex personnel situations arise and possess an understanding of when to refer certain matters or involve outside parties. - Ability to establish and maintain effective working relationships. - Demonstrated ability to meet deliverables in a complex and matrixed environment. - Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. - Outstanding writing, editing, and research skills. - Adept at quickly synthesizing information to distill critical issues and formulate recommendations that consider risks, benefits, and alternative perspectives. - Manages a high volume of work with efficiency: Has developed or can create a system for keeping tasks from slipping through the cracks. Able to juggle competing demands and prioritize without sacrificing quality. Plans backwards to make deadlines. Asks for help when needed. - Attentive, empathetic leadership: Enthusiasm for meeting and engaging with people. Empathizes with the communities we serve. Able to put people at ease, especially when there are lines of difference. Listens closely to understand needs or concerns and takes steps based on that input. Gets back to people in a timely manner. Takes pride in providing clear, helpful information. Other - Impeccable people skills, including the ability to make people of various and intersecting identities feel comfortable discussing uncomfortable subject matter at times. - Exercises authority without asserting dominance: Brings a clear vision and recognizes the value of divergent perspectives. Approaches leadership with a mindset of “power with” rather than “power over” and regularly includes others in planning and decision-making. - A motivated, self-starter who adjusts readily to multiple demands, shifting priorities, and rapid change; shows versatility in handling people and situations. - Strong preference given to candidates with at least 8-10 years of demonstrated experience in the performance of EEO work. ASSOCIATE EXECUTIVE PROGRAM MA - 06939<h4>Minimum Qualifications</h4>1. A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or 2. A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or 3. Education and/or experience equivalent to “1” above.<h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Campaign Finance Board

Director Of Eeo And Accessibility

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term.Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.How will you make an impact in this role?This Analyst role will partner directly with our Business Development team to support marketing and advertising engagements with new and lapsed partners. This candidate will be responsible for driving forward multiple projects including sales-operations, marketing execution, and results analysis.Role Responsibilities<ul><li>Manage sales operations, go-to-market processes, and execution for Amex Offers and Ads engagements</li><li>Support prospect research by identifying industry trends and gaps in the portfolio to grow engagement, partner-funded value, and revenue</li><li>Partner across the team and internal stakeholders to input and update pipeline opportunities and provide campaign execution support</li><li>Assist with business insights and campaign performance metrics for partners</li><li>Support Business Development team members to drive strategic initiatives forward</li><li>Share best practices across the team</li><li>Ensure adherence with all aspects of the American Express Code of Conduct and our policies and procedures</li></ul>Minimum Qualifications<ul><li>2+ years of relevant experience, ideally in media or digital marketing industries</li><li>Strong Microsoft Excel and PowerPoint skills</li><li>Independent and resourceful problem solver with great attention to detail and the ability to work cross functionally</li><li>Proven track record of being a high performer with expert organizational and project management skills</li><li>Passion for performance-based marketing, payments innovation and new digital trends</li><li>Strong communication and analytical background</li><li>Compliance with processes and regulatory requirements</li><li>Highly collaborative individual with strong work ethic and willingness for hands-on tasks to achieve team goals</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Analyst, Amex Offers Business Development

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. &nbsp; The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. We are looking for a Senior Manager – Digital Product Management in the Sales domain Merchantforce product team. The Product Manager will collaborate with stakeholders, users and partners to support and help create a compelling product vision, strategy and roadmap, and drive products and features from concept to launch in a fast-paced environment. The Product Manager has responsibility for decision making and prioritization for their products, working with marketing, design, engineering, and servicing leaders to convert the product vision and strategy into a well-managed product roadmap with an iterative release cycle with the customer in mindThe Product Manager will also be key to how we constantly improve and iterate on our capabilities, serving as a key bridge - listening to our users - to help our teams iterate, test, and learn. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results.Responsibilities:<ul><li>Interacting with customers across the Blue Box, primarily within the GMNS Merchant Sales organizations, to identify needs, opportunities, and gaps, and solve problems.</li><li>Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations.</li><li>Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., leads generated and worked, opportunities closed, user satisfaction.</li><li>Develops appropriate tracking and reporting to track product performance post-launch to evaluate future investment.</li><li>Partner with cross functional teams to ensure training and readiness is in place prior to launch.</li><li>Continually improving products post-launch, prioritizing bugs and feature requests based on customer satisfaction.</li><li>Identifying opportunities and providing input on product vision, strategy, roadmap, and features for the Salesforce.com platform.&nbsp;</li><li>Defining and continually refining feature priority with business leaders.</li><li>Translates product roadmap features into well-defined product requirements/user stories and acceptance test criteria.</li><li>Prioritizes and maintains the sprint backlog for his or her products, balancing the requirements of customers and stakeholders.</li><li>Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog; and</li><li>Establishing the product’s goals and reviewing success metrics to achieve success.</li></ul>Qualifications:&nbsp; <ul><li>A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset.</li><li>Passion for learning how complex systems and processes work, and how to make them better.</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.</li><li>High degree of organization, individual initiative and personal accountability.</li><li>Experience with agile and scrum software development methodologies desired.</li><li>5+ years of experience in Product Management and/or Product Development preferred; and</li><li>Bachelor's degree required; Bachelor's (or comparable experience) in Business, Engineering, Computer Science, Economics or Marketing is highly preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management - eCRMS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Overview of the Business:Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses.&nbsp; The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to drive deep insights into client behavior.&nbsp; Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.&nbsp;&nbsp;How will you make an impact in this role?The Senior Manager, Small Business Card and Rewards Analytics will lead the strategy and execution of SBS card product performance, engagement, and usage analytics delivering insights to expand and deepen our relationship with customers. This critical role will partner with product, marketing, credit risk, and finance teams to inform rewards constructs and benefits-led product line strategies that differentiate American Express offerings in the marketplace while driving balanced economics.This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and role requires a high level of expertise in driving decisions backed by data insights, deploying advanced predictive and statistical methodologies, leading strategic analytics, and designing scalable data assets. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively. They will be able to work in white space with unstructured problems and build successful partnerships with a large variety of teams and business units to identify opportunities and influence outcomes.Responsibilities:<ul><li>Translate business problems into data strategies and lead analytical workstreams on SBS customer engagement, usage, and retention leveraging advanced analytical techniques including clustering, machine learning, and statistical analysis </li></ul><ul><li>Lead strategy and execution for creation of SBS card transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure </li></ul><ul><li>Analyze expected impact on business of potential charge product features and enhancements and advise senior leaders on product roadmap </li></ul><ul><li>Design, launch and measure tests of product construct configurations to increase rewards and benefits awareness, redemption, and spend; Build analytical frameworks for robust measurement when clear A/B testing doesn’t exist.&nbsp;</li></ul><ul><li>Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities.&nbsp;</li></ul><ul><li>Serve as subject matter expert for SBS card portfolio performance, leading regular product performance reviews for card leadership </li></ul><ul><li>Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities </li></ul>Minimum Qualifications:&nbsp;<ul><li>Relevant professional experience including extensive experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies&nbsp;</li></ul><ul><li>Extensive experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)&nbsp;</li></ul><ul><li>Good understanding of card economics and performance drivers with proven success in driving business results via strategic analysis. Experience in Charge/Loyalty analytics is a plus.&nbsp;</li></ul><ul><li>Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources&nbsp;</li></ul><ul><li>Team player with proven ability to influence and collaborate with others across all levels of an organization&nbsp;</li></ul><ul><li>Strong curiosity and initiative in tackling complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and how these insights can drive business performance&nbsp;</li></ul><ul><li>Proven track record effectively managing priorities across multiple senior level keyholders and influencing stakeholders across all levels of organization&nbsp;</li></ul><ul><li>Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights &nbsp;</li></ul><ul><li>Proven ability to lead and develop team of product analysts, providing leadership and coaching to the team in areas such as application of advanced analytical concepts, sustainable data models, and effective presentation&nbsp;</li></ul><ul><li>Bachelor’s degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.) &nbsp;</li></ul>Preferred Qualifications:&nbsp;<ul><li>Relevant professional experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influence business strategies; Financial services experiences is a plus&nbsp;</li></ul><ul><li>Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis&nbsp;</li></ul>Job Location: Hybrid (New York or Atlanta)&nbsp;Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Small Business Card & Rewards Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth. As the Manager of Enterprise Agentic Search, you will play a key role in operationalizing and advancing American Express’s enterprise-wide strategy for the next generation of Search. Reporting to the Director of Enterprise Agentic Search, you will help drive the evolution of our approach to discoverability, performance, and customer engagement across AI-driven, agentic, and traditional search ecosystems.<h4>Why This Role Matters</h4>The Manager, Enterprise Agentic Search, plays a pivotal role in shaping how customers discover, understand, and interact with the American Express brand in an AI-first landscape. This role turns strategy into reality—building the foundations, frameworks, and tooling that empower teams around the world to succeed in next-generation Search.<h4>Key Responsibilities</h4>·Support the Director in implementing the enterprise Search strategy across marketing and servicing ecosystems.·Translate enterprise-level priorities into actionable workstreams, frameworks, and toolkits for global teams. Lead planning, coordination, and tracking of multi-workstream program.·Manage day-to-day execution of initiatives, ensuring alignment with enterprise Search goals.·Establish program governance, documentation, timelines, and cross-functional workflows.·Drive operational rigor through standardized processes, reporting, and cadence management.·Manage dependencies, risks, and stakeholder communication to ensure successful execution.·Collaborate with partners across Marketing, Product, Technology, Data Science, and Servicing to ensure cohesive execution of Search initiatives.·Monitor developments in AI-driven discovery, conversational agents, multimodal search, and emerging answer engines.·Conduct assessments and provide recommendations on how evolving search behaviors impact Amex marketing and servicing journeys.·Support the creation of scalable playbooks and guidance for AEO, agentic search optimization, and next-generation discoverability.·Help develop and maintain enterprise governance standards for Search, including content, metadata, data stewardship, and ethical AI usage.·Drive adoption of best practices, knowledge-sharing, and pilots across markets and business units through documentation, training, and cross-functional workshops.·Assist in evaluating and deploying search enablement platforms, insights, and experimentation tools.·Produce presentations and dashboards that measure progress, identify gaps, and elevate enterprise-level insights to leadership.·Support relationship management with key external partners (e.g., Google, Microsoft, OpenAI, Perplexity).<h4>Qualifications</h4>·4–6+ years of experience in SEO, SEM, digital marketing, or related domains.·Excellent Program Management and/or Project Management Skills·Understanding of modern search transformation—including AI-driven search, conversational agents, and multimodal discovery—strongly preferred.·Experience working in cross-functional environments with marketing, product, analytics, and/or technology teams.·Demonstrated ability to translate technical or emerging concepts into practical, scalable frameworks.·Strong communication, collaboration, and presentation skills.·Comfort working in fast-paced, ambiguous environments with evolving technologies.·Passion for innovation and the intersection of AI, search, and customer experience.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Manager- Enterprise Agentic Search

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Overview of the Business:Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses.&nbsp; The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to drive deep insights into client behavior.&nbsp; Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.&nbsp;&nbsp;How will you make an impact in this role?The Manager, Small Business Card &amp; Rewards Analytics will lead the strategy and execution of SBS card product performance, engagement, and usage analytics delivering insights to expand and deepen our relationship with customers. This critical role will partner with product, marketing, credit risk, and finance teams to inform rewards constructs and benefits-led product line strategies that differentiate American Express offerings in the marketplace while driving balanced economics.This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and role requires a high level of expertise in driving decisions backed by data insights, deploying advanced predictive and statistical methodologies, leading strategic analytics, and designing scalable data assets. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively. They will be able to work in white space with unstructured problems and build successful partnerships with a large variety of teams and business units to identify opportunities and influence outcomes.Responsibilities:<ul><li>Translate business problems into data strategies and lead analytical workstreams on SBS customer engagement, usage, and retention leveraging advanced analytical techniques including clustering, machine learning, and statistical analysis </li></ul><ul><li>Analyze expected impact on business of potential charge product features and enhancements and advise senior leaders on product roadmap </li></ul><ul><li>Design, launch and measure tests of product construct configurations to increase rewards and benefits awareness, redemption, and spend; Build analytical frameworks for robust measurement when clear A/B testing doesn’t exist.&nbsp;</li></ul><ul><li>Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities.&nbsp;</li><li>Drive strategy and execution for creation of SBS card transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure </li></ul><ul><li>Serve as subject matter expert for SBS card portfolio performance, leading regular product performance reviews for card leadership </li></ul><ul><li>Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities </li></ul>Minimum Qualifications:&nbsp;<ul><li>Relevant professional experience including extensive experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies&nbsp;</li></ul><ul><li>Experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)&nbsp;</li></ul><ul><li>Good understanding of card economics and performance drivers with proven success in driving business results via strategic analysis. Experience in Charge/Loyalty analytics is a plus.&nbsp;</li></ul><ul><li>Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources&nbsp;</li></ul><ul><li>Team player with proven ability to influence and collaborate with others across all levels of an organization&nbsp;</li></ul><ul><li>Strong curiosity and initiative in tackling complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and how these insights can drive business performance&nbsp;</li></ul><ul><li>Proven track record effectively managing priorities across multiple senior level keyholders and influencing stakeholders across all levels of organization&nbsp;</li></ul><ul><li>Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights &nbsp;</li></ul><ul><li>Proven ability to lead and develop team of product analysts, providing leadership and coaching to the team in areas such as application of advanced analytical concepts, sustainable data models, and effective presentation&nbsp;</li></ul>Preferred Qualifications:&nbsp;<ul><li>Relevant professional experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influence business strategies; Financial services experiences is a plus&nbsp;</li></ul><ul><li>Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis&nbsp;</li><li>Bachelor's degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)</li></ul>Job Location: Hybrid (New York or Atlanta)&nbsp;Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager, Small Business Card & Rewards Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth.The Director of Enterprise Agentic Search will lead the enterprise-wide strategy to evolve and future-proof American Express’s approach to Search across marketing and servicing ecosystems. This role will define how the enterprise adapts to the rapidly shifting Search landscape, including the rise of AI-driven and agentic experiences, ensuring Amex remains at the forefront of discoverability, performance, and customer engagement. The ideal candidate will bring a deep understanding of the modern search environment — spanning Answer Engine Optimization (AEO), SEO, and Paid Search — and will orchestrate the tools, governance, and partnerships required to thrive in this new era. This individual will serve as the connective tissue across global markets, business units, and external partners (including Google, OpenAI, Perplexity, and others) to develop scalable, compliant, and future-ready search solutions.Key Responsibilities<ul><li>Develop and deliver the enterprise-level Search strategy, ensuring Amex is positioned to succeed across evolving AI, agentic, and traditional search ecosystems.</li><li>Lead a multi-workstream, enterprise-driven approach to Search that spans Technical AEO, Content Evolution, Governance &amp; Best Practices, and Organizational Tooling/Processes/Training.</li><li>Partner with Marketing, Product, Technology, Data Science, and Servicing teams to drive a cohesive approach to both marketing and servicing search applications.</li><li>Stay ahead of emerging trends in search, including AI-driven discovery, conversational search, and generative answer engines. Translate external market shifts into internal opportunities and roadmaps.</li><li>Establish relationships with global search and AI ecosystem partners (Google, OpenAI, Perplexity, etc.) to assess opportunities, negotiate engagements, and ensure enterprise readiness.</li><li>Establish frameworks for governance, data stewardship, and ethical AI usage in search optimization and paid channels, in partnership with GCO and Data Governance teams.</li><li>Oversee the identification, evaluation, and deployment of search enablement tools, analytics, and platforms that empower global teams.</li><li>Deliver enterprise-level insights and progress reporting to senior leadership.</li><li>Represent Amex externally in forums, conferences, and partner discussions to establish the company as a leader in the next generation of enterprise search.</li></ul>Qualifications<ul><li>7+ years of experience in Search (SEO/SEM) or Digital Marketing,</li><li>AI/Tech-Driven Search Strategy experience preferred</li><li>Strong grasp of search ecosystem transformation, including AI-driven search, conversational agents, and multimodal discovery platforms.</li><li>Proven success in program management across complex, multi-stakeholder environments.</li><li>Experience managing vendor and partner relationships with global technology platforms (e.g., Google, Microsoft, OpenAI).</li><li>Ability to translate technical and emerging search capabilities into business impact and enterprise readiness.</li><li>Exceptional collaboration and influencing skills across marketing, technology, and analytics organizations.</li><li>Demonstrated ability to drive governance frameworks and best-practice adoption across diverse markets and business lines.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Passion for innovation and the evolving intersection of AI, search, and customer experience.</li></ul>Why This Role MattersThis is a critical enterprise leadership role at the frontier of Search transformation. The Director, Enterprise Agentic Search, will help American Express define how customers discover and interact with the brand in an AI-first world—driving meaningful business impact while setting the global standard for responsible, effective, and future-ready Search excellence.Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director - Enterprise Agentic Search

The We’ll Buy Your Car (WBYC) In-Store Associate will be focused and specifically trained to acquire additional inventory for the dealership by actively prospecting outside of the AutoNation Customer Network.&nbsp; &nbsp;The WBYC Associate will utilize all available prospecting resources to identify and engage private parties looking to sell their vehicle.&nbsp; Resources include third party websites, 3rd party lead sources, service drive traffic and other means. This Associate will enjoy consistent interaction with customers throughout the day, both in person and over the phone. This role will primarily make cold contact with prospects who have their vehicle advertised for sale, both online and as walk-ins to the store.<h2>Job Responsibilities:</h2><ul><li>Review vehicle condition reports</li><li>Determine wholesale and retail prices</li><li>Inspect and accept vehicles arriving onsite</li><li>Create and execute reconditioning plan to prepare vehicle for sale</li><li>Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales</li><li>Driving incremental business through a high-level of engagement with customers.</li><li>Turn prospective Vehicle Procurement Customers over to an “elite” sales team for a sales opportunity</li><li>Work with management to identify current inventory needs.</li></ul><h2>Qualifications:</h2><ul><li>High School diploma or equivalent.</li><li>Extremely self-motivated&nbsp;</li><li>Ability to set and achieve targeted goals.</li><li>Ability to drive an exceptional Customer experience.</li><li>Demonstrated communication, prospecting, and interpersonal skills.</li><li>Organization and follow-up skills.</li><li>Experience and desire to work with technology.</li><li>Valid In-State Driver's License and an acceptable, safe driving record</li></ul><h2>Physical Requirements:</h2><ul><li>Ability to sit and stand for prolonged periods of time.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

269 Jobs in New Rochelle, NY, USA