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Join the Clean Energy RevolutionBecome a&nbsp;Distribution Groundman&nbsp;at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for the construction, inspection, maintenance, and restoration of all overhead and underground electric distribution systems.As a&nbsp;Distribution Groundman, your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to tackle the challenge to help us build the future?Responsibilities<ul><li>Assists Linemen to gain poles, frame cross-arms, assemble guys, and splice wire.</li><li>Loads and unloads material.</li><li>Raises material and tools on pole or tower by use of handline.</li><li>Dismantles material removed from the line and places on trucks.</li><li>Digs holes for poles and anchors.</li><li>Drives ground rods and pull wires and guys to tension.</li><li>Attends winch while handling heavy material and attends reels while stringing wire.</li><li>Makes and maintains trails, fells trees, hoes weeds around poles and towers.</li><li>Learns tools, materials, and methods of line construction and maintenance.</li><li>Operates truck and power equipment used in overhead and underground line construction. May occasionally operate vehicles up to the 12,000 lb. unladen weight class.</li><li>Maintains a safety "own it" attitude where you choose to be safe for what and who you value.</li><li>Performs other miscellaneous manual labor functions as advised.</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul>Minimum Qualifications<ul><li>Experience or training with basic construction activities.</li><li>Possess a valid Class A motor vehicle operator's license.</li></ul>Preferred Qualifications<ul><li>Experience with electrical tools, materials, and methods employed in overhead and underground line construction and maintenance.</li><li>Experience as a Groundman working on overhead and underground construction.</li><li>A certificate of completion from an SCE-accredited training program with Pole Climbing Endorsement such as East LA Skills Center, LA Trade Tech, Northwest Lineman's College, Electrical Lineman Apprentice, Electrical Line Worker or Electrical Utility Program.</li><li>Experience with performing heavy manual labor.</li><li>CPR certification from Red Cross or American Heart Association.</li></ul>Additional Information<ul><li>We have multiple Groundman postings specific to the work location that is hiring. Please apply to locations you’re passionate to work at.</li><li>Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!&nbsp;&nbsp;</li><li>Relocation assistance will not be offered.</li><li>This position is a DOT (Department of Transportation) covered classification and is subject to random drug and/or alcohol screening.</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act&nbsp;</li></ul>Testing<ul><li>This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: &nbsp;EEI CAST (Test #5108) and Groundman Physical Performance (Test #4015).&nbsp; Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.</li><li>The EEI CAST (Test #5108) is held in Irwindale, California. The Groundman Physical Performance (Test #4015) is held in Chino or Westminster, California. We do not offer travel reimbursement for this position. Please note that the EEI CAST and Physical are held on different days, usually a few weeks apart.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Distribution Groundman - Whittier

Distribution Groundman - Santa Ana

<h3>Job Description:</h3>Financial Services Representative Have a passion for helping people? Join our team of Financial Services Representative where you’ll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a future as the official face of Fidelity in our Investor Centers. Supercharge your early planning and advice career at Fidelity with paid training to help you get your Series 7 &amp; 66 licenses, personalized support, knowledgeable career guides, and celebration of your achievements, while building skills and experiences. During your onboarding experience in this role, you’ll support Fidelity’s customers over the phone by answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades, while working from home and spending one day per week in the Investor Center. Upon completion of this onboarding experience, you will work in the Investor Center on a daily basis.What to expect…In your first year as a new Financial Services Representatives, your onboarding leader will support you as you navigate our Industry leading training program, working at home and in an Investor Center.<ul><li>Obtain Licenses: Become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 Top Off and Series 66 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time 4 days a week, support from licensing coaches, group and individualized study plans, and review classes. This role requires successful completion of all exams.</li><li>Build and Solidify Skills: You’ll continue to spend four days a week working from home and one day a week in an Investor Center, where you’ll support customers with increasing complexity to develop and hone your skills. You’ll have dedicated time each week to develop new skills and to connect and refuel by networking with colleagues, taking online classes, and more! Once you complete this training journey, you’ll transition to working fully on-site in an Investor Center. Depending on business need, you might spend more time working remotely supporting inbound phone customers before you transition to an Investor Center.</li><li>Discover Success: You’ll gain confidence and develop proficiency serving customers as you join the wealth management development track and will spend time building advanced skills that will further develop your career in planning.</li></ul>Advantages of our career development experience…<ul><li>You are supported. We provide all the training you need to develop the skills needed to service customers and study for your FINRA licensing exams! You don’t need a finance background or college degree to succeed in this role.</li><li>You are celebrated. Your achievements will be recognized and celebrated as you progress through this career development experience on your way to your first promotion.</li><li>You are growing. From day one you’ll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path.</li><li>You get variety. You’ll have dedicated time to focus on development activities and doing work that goes beyond supporting customer needs, while building the unique skills you’ll need as you prepare to be in the Investor Center each day.</li></ul>The expertise we’re looking for…<ul><li>High energy and enthusiasm with a natural passion for helping people</li><li>Flexibility and self-motivation</li><li>Experience in customer service (phone or in-person) and an ability to thrive face to face with clients in a fast-paced environment</li></ul>The Skills You Bring<ul><li>Eagerness to learn and build a career in financial services</li><li>Ability to deliver an outstanding customer experience</li><li>Superb interpersonal skills, attention to detail and ability to manage multiple tasks at once</li><li>Coachability, collaboration and curiosity will fuel your success</li></ul>Our Investments in YouOur benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.Certifications: You will be given paid time and support to obtain SIE – FINRA, Series 07 – FINRA, Series 66 – FINRAThe base salary range for this position is $45,000 - $70,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 66 - FINRA<h3>Category:</h3>Customer Service

Fidelity Investments

Financial Services Representative - Brea, CA

The Product Specialist is responsible for delivering comprehensive product information throughout the sales and aftersales processes. Our dealership seeks individuals with creativity to provide “world class” customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available. &nbsp; The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail.<h2>What are the day-to-day responsibilities?</h2><ul><li>Welcoming customers and listening to their needs</li><li>Using a consultative selling process to match the best vehicle to the Customer needs</li><li>Creating a great vehicle delivery experience for the Customer</li><li>Following up with Customers to ensure satisfaction</li><li>Prospecting through referrals and other creative approaches</li><li>Setting and achieving targeted sales goals</li><li>Gaining superior product knowledge to effectively help Customers</li><li>Transition Customers to the Service Department to support their ownership experience</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; How will I know if I am successful? The performance of a Product Specialist is measured by achieving:</h2><ul><li>Targeted unit sales and gross profit</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2>Our Associates have many choices for career growth and development after success in a Product Specialist role.&nbsp; Opportunities may include:<ul><li>Sales Manager</li><li>Financial Services Manager</li><li>Service Advisor</li></ul>This positions starting pay is $19 an hr.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Product Specialist - Porsche NOW Laguna Beach

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2> Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.<h2> What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul>This is a commission based position, ranging $50k to $120k a year.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Advisor - AutoNation Toyota Irvine

A Dealership Sales Associate is responsible for guiding customers through the vehicle purchasing process by identifying their needs, presenting suitable options, and delivering an exceptional customer experience. This role involves greeting and assisting customers, conducting product demonstrations and test drives, explaining features and financing options, and maintaining up-to-date knowledge of inventory and promotions. Sales Associates are expected to meet sales targets, build long-term customer relationships, and uphold the dealership’s standards of professionalism and service.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.<h2>What are the requirements?</h2><ul><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set targeted personal income goals consistent with AutoNation’s standards of productivity</li><li>Over 1 year automotive sales experience</li><li>Proven ability to exceed established automotive sales and customer service goals</li><li>Excellent communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up, and follow-up again, with customers</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>High school diploma or equivalent</li></ul><h2>&nbsp; Why should I work for AutoNation?</h2><ul><li>You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li><li>You’ll be empowered with the tools needed to support our customers’ needs and realize your earning potential. What tools? How’s a best-in-class CRM, state-of-the-art equity mining tools to help you uncover better sales leads, preferred relationships with over 30 lenders to get your customers financed and access to a national inventory of over 100,000 new and pre-owned vehicles so you can always find the perfect match for your customer.</li><li>We represent 36 brands in 16 states, so there’s always opportunity to grow your career as a Sales Associate and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.</li><li>How will I be paid? Will I receive training?</li><li>As an Experienced Sales Associate, you’re able to start working on our competitive commission pay plan right away!</li><li>Throughout your career, we’ll provide you with the hands-on, digital and classroom training you need grow and advance while also empowering you to build&nbsp;your book of business and close deals like the expert you already are.</li></ul>This is a commission based position, ranging $4k to $10k a month.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Retail Associate - Porsche Irvine

The Parts Retail Associate position has the opportunity to interact with hundreds of customers to assist them in purchasing automotive parts. The goal is to create an exceptional buying experience to build customer loyalty to AutoNation. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Promptly meet and assist both the technician and the retail guest in a friendly and courteous manner.</li><li>Obtain the correct parts and accessories for both the technician and the retail guest in a timely manner.</li><li>Accurately price parts and accessories using the proper pricing source and transfer the information to the proper document and computer system.</li><li>Answer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.</li><li>Stock incoming inventory in the correct location.</li><li>Maintain the parts department in clean and orderly manner.</li><li>Provide customers with needed information and offer additional sales opportunities.</li><li>Create and maintain merchandising display to promote product sales.</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; How will I know if I am successful?</h2><ul><li>The performance of a Parts Retail Sales Associate is measured by achieving:</li><li>Achieve Parts Sales Targets</li><li>Achieve Customer Satisfaction Targets&nbsp;</li><li>What are the requirements for this job?</li><li>High School diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>One year of experience in an automotive parts department.</li><li>One year of sales experience</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li></ul>This position is commission based, ranging<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Parts Sales Associate - Porsche Irvine

Reporting to the Vice President, Safety and Security, the Global Security Operations Center (GSOC)Manager is responsible for overseeing all operational aspects of West Coast University/American Career College’s GSOC facility and staff. This role serves as the primary point of escalation for regional and global crisis events, ensuring timely and effective response to incidents impacting the organization. The GSOC Manager maintains compliance with all operational protocols, post orders, and campus requirements while fostering a culture of vigilance, accountability, and continuous improvement. In addition to daily oversight, this role drives strategic initiatives to enhance situational awareness, streamline communications, and integrate security technologies that support the University’s mission.Responsibilities:<ul><li>Operations Management<ul><li>Direct the daily activities of the Global Security Operations Center (GSOC), ensuring 24/7 coverage and effective monitoring of all campuses and operations.</li><li>Maintain compliance with GSOC protocols, standard operating procedures, and post orders across all facilities.</li><li>Work collaboratively with the ACC/WCU campus community to maintain a safe and secure campus environment.</li><li>Vendor Management: Oversee contract employees assigned to the GSOC, and collaborate with vendor account managers to ensure their proper training and effective</li><li>Establish key performance indicators (KPIs) for incident response, threat monitoring, and system uptime.</li><li>Provide direction to contracted security vendors to ensure security standards are met.</li><li>Deliver regular reports and dashboards to senior leadership on security trends, operational readiness, and incident outcomes.</li></ul></li><li>Incident &amp; Crisis Response<ul><li>Serve as the primary point of escalation for critical incidents, emergencies, and global/regional crisis events.</li><li>Lead coordination with internal stakeholders, law enforcement, and emergency services to ensure timely response and recovery.</li></ul></li><li>Leadership &amp; Team Development<ul><li>Supervise, mentor, and evaluate GSOC staff, promoting professional growth and</li><li>operational excellence.</li><li>Develop training programs to ensure staff readiness in incident response, technology use, and situational awareness.</li><li>Leverage internal data, partner alerts, social listening tools, and open-source intelligence (OSINT) tools to monitor real-time risks affecting operations, including civil unrest, crime trends, and reputational threats.</li></ul></li><li>Technology &amp; Intelligence Oversight<ul><li>Oversee the use and optimization of security technologies, including video surveillance, access control, mass notification, and intelligence platforms.</li><li>Ensure continuous monitoring of threat intelligence feeds and global security alerts, translating them into actionable insights.</li></ul></li><li>Communication &amp; Coordination<ul><li>Provide clear, timely, and accurate communication to senior leadership and other stakeholders during incidents.</li><li>Build strong working relationships with regional security teams, campus leadership, and external partners.</li></ul></li><li>Continuous Improvement &amp; Strategy<ul><li>Identify trends, risks, and vulnerabilities, and recommend proactive security measures.</li><li>Lead initiatives to enhance GSOC processes, reporting, and analytics in alignment with organizational goals.</li></ul></li></ul>Minimum &amp; Preferred Qualifications:<ul><li>Bachelor’s degree in Criminal Justice, Security Management, Emergency Management, or related field required; Master’s degree preferred.</li><li>Minimum of 5-7 years of progressive experience in security operations, law enforcement, emergency management, or a related field, with at least 2 years in a supervisory or managerial capacity.</li><li>Experience managing a Global Security Operations Center (GSOC) or similar 24/7 critical operations environment.</li><li>Proven ability to lead teams in high-pressure, fast-paced environments.</li><li>Strong understanding of crisis management, threat assessment, and incident response protocols.</li><li>Familiarity with security systems, including video surveillance, access control, alarm monitoring, mass notification, and intelligence platforms.</li><li>Exceptional communication skills, with the ability to brief executive leadership clearly and concisely.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends, assess risks, and recommend proactive solutions.</li><li>High level of integrity, discretion, and professionalism when handling sensitive or confidential information.</li><li>Ability to work non-traditional hours, including nights, weekends, and holidays, as required in a 24/7 operational environment.</li><li>Willingness to travel occasionally for training, site assessments, or crisis response support.</li><li>Strong understanding of Real-Time Operations Centers, security technologies, and emergency response coordination.</li><li>Proficiency in GSOC technology platforms such as LiveSafe, SamDesk, ONTIC, Genetec, or similar incident management/intelligence tools.</li><li>Genetec Technician and CompTIA A+ Certification.</li><li>Familiarity with advanced analytics platforms, dashboards, and AI-enhanced threat </li><li>Prior work with higher education environments, multinational organizations, or healthcare campuses.</li><li>Experience liaising with fusion centers, state emergency management agencies, and federal partners.</li></ul>Experience &amp; Skills:<ul><li>Minimum 5-7 years of progressively responsible experience in security operations, emergency management, law enforcement, military, or related field.</li><li>Prior leadership or supervisory experience in a 24/7 operations or GSOC environment, including team scheduling, training, and performance management.</li><li>Demonstrated success in managing incident response and crisis communications across multiple regions or sites.</li><li>Strong working knowledge of security technologies (video management systems, access control, intrusion detection, mass notification, and threat intelligence platforms).</li><li>Excellent verbal and written communication skills, with the ability to deliver concise briefings to executive leadership and coordinate with external partners.</li><li>Ability to analyze data, identify security trends, and implement proactive measures to mitigate risks.</li><li>Strong organizational skills with the ability to manage competing priorities under pressure.</li><li>High level of integrity, discretion, and judgment in handling sensitive or confidential matters.</li><li>Adaptability and resilience in high-stress environments, with the capacity to remain calm and decisive during critical incidents.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Manager, GSOC

Reporting to the Vice President - Safety and Security, the Global Security Operations Center (GSOC)Analyst/Operator/Tech - Event Manager is responsible for analytical, operational, and technical duties within the Global Security Operations Center (GSOC) as well as managing events. The individual willmonitor security threats, manage physical security systems, coordinate response activities, andadminister security technologies to support global campus operations.<ul><li>Analysis - Monitor security threats and operational risks, prepare threat analyses and intelligence reports. Execute the various core functions of the GSOC to include incident recognition/escalation, intelligence analysis, emergency response, and physical security.</li><li>Operations - Respond to security incidents, manage alarms, access control systems, and coordinate with emergency services. Executing safety and security procedures, adhering to site-specific policies, and facilitating emergency response activities as needed. Monitor alarms across all campuses and respond promptly to all incoming requests for assistance. Actively assess and address potential risks, threats, or incidents that may impact the safety/well-being of students/associates or business continuity of a campus.</li><li>Technology - Security system programming and administration, service ticket and work order management, security database maintenance, and internal security stakeholders. Troubleshooting and escalation. Supports the security integrations landscape by managing technical and operational components of security systems. This role ensures seamless communication with stakeholders and contributes to the stability and optimization of physical and digital security infrastructures.</li><li>Event Management - Plan, coordinate, and oversee security for campus and corporate events. Develop event security plans, including crowd management, access control, and emergency response protocols. Liaise with internal departments, external partners, and local law enforcement to ensure safe event execution. Manage vendor relationships and ensure appropriate staffing, technology, and physical security resources are in place. Conduct after-action reviews and produce post-event reports to identify lessons learned and best practices. Coordinate resources to support executive protection operations, including advance planning, logistics, and real-time monitoring during executive movements and events. Serve as the central point of contact for executive protection teams, ensuring communication, intelligence sharing, and deployment of GSOC resources to mitigate potential risks. Oversee protective support by integrating GSOC monitoring capabilities with on-the-ground executive protection details, ensuring seamless coordination and rapid response. Manage scheduling, travel security planning, and risk assessments to enhance the safety of executives and high-profile visitors across all campuses and corporate offices.</li></ul>Responsibilities:<ul><li>Monitor &amp; Incident Response<ul><li>Monitor and investigate access control and CCTV system alarms and respond appropriately.</li><li>Detect, analyze, and respond to incidents in a calm and orderly manner.</li><li>Provide support and participate in crisis mitigation and after-action reporting.</li><li>Sending emergency mass notifications to employees in the event of a crisis, using a mass</li><li>communication system</li><li>Proactively monitor physical access and video surveillance alarms within the respective</li><li>systems and be able to execute appropriate response protocols in accordance with</li><li>approved operation procedures</li><li>Monitor and report after-hours facilities issues to the correct teams.</li><li>Monitor and respond to 911 and duress alerts in accordance with operating procedures.</li><li>Ability to operate within a GSOC environment, monitoring a video wall along with multiple desk screens and utilizing a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources such as open-source media, Internet, and in-house tools.</li><li>Provide support and participate in crisis mitigation (IMT)</li></ul></li><li> Security Systems &amp; Technology<ul><li>Manage the start-to-end process for granting physical access to campuses. Includes</li><li>interfacing with associates via phone and email, granting and removing access within the access control database, and troubleshooting access problems.</li><li>Monitor functionality of all global security hardware, platforms and applications and alert system administrators of system interruptions.</li><li>Provide backup coverage for all sites supporting continuous operation of SPOE.</li><li>Lead end-to-end implementation of multiple projects.</li><li>Refine security systems and ensure consistent configurations and standards.</li><li>Performing routine maintenance on systems, troubleshooting malfunctions, and repairing or replacing faulty equipment.</li><li>Integrating different security systems and ensuring they function together.</li><li>Keeping records of installations, repairs, and systems configurations.</li><li>Testing security systems to ensure they are functioning correctly and meeting standards.</li><li>Conduct site surveys to assess security needs and recommend proper solutions.</li><li>Ability to diagnose and resolve technical issues related to security systems.</li><li>Collaborate with Security SME for networks, systems, and software.</li><li>Oversee contractors and integrators during installation and repair work.</li><li>Find and propose innovative technologies to enhance security programs.</li><li>Define and monitor performance metrics to evaluate security effectiveness.</li><li>Function as an escalation point for technical issues within the security team.</li><li>Perform security and vulnerability assessments as directed.</li><li>Maintain comprehensive documentation of systems, projects, and procedures.</li><li>Conduct training sessions and take part in developing training materials.</li><li>Perform compliance assessments pre-/post-installation and regularly thereafter.</li></ul></li><li>Communication &amp; Notification<ul><li>Serve as a communication hub for notifications.</li><li>Monitor phone and email communications from associates/students reporting suspicious activities.</li><li>Provide excellent customer service to associates by conducting safety and security procedures, site-specific policies and when appropriate, emergency response activities.</li><li>Create, disseminate, and archive all “BOLO - Be on the Lookout.”</li><li>Ability to respond in a calm, organized, and professional manner.</li><li>Serve as the communication hub for all campuses.</li><li>Write and edit client-specific reports, covering a broad threat spectrum, upon request.</li><li>Present project documentation and updates clearly to stakeholders.</li></ul></li><li>Intelligence, Analysis &amp; Reporting<ul><li>Monitor and assess local and global security events and communicate impact.</li><li>Monitor social media via open source and paid subscriptions for potential risks to sites.</li><li>Support internal investigations when requested by producing supporting access and video evidence.</li><li>Reviewing all incident reports for all twelve campuses.</li><li>Assist in all concerns that pertain to safety and security for all locations.</li><li>Detect, analyze, and alert of critical incidents, which may impact the campuses – these may range from extreme weather conditions, political instability, crime, terror, to technical failures.</li><li>Incorporate incident analysis, threat mitigation strategies and recommendations to help constituent members maintain continuity of operations, keep abreast of key threats, and plan for contingency solutions.</li><li>Produce insightful analysis and provide recommendations for action to mitigate potential security threats.</li><li>Conduct extensive data mining and comprehensive open-source research daily and as needed, using a broad range of tools and resources.</li><li>Track current events in real time and provide situational awareness and lessons learned.</li></ul></li><li>Event Management<ul><li>Plan, coordinate, and execute security measures for university and corporate events,</li><li>ensuring safe and seamless operations.</li><li>Develop event-specific security plans addressing access control, crowd management, transportation, and emergency response.</li><li>Coordinate directly with internal stakeholders, external vendors, and law enforcement to ensure adequate staffing, equipment, and technology support.</li><li>Oversee on-site security operations during events, acting as the central point of command for incident response.</li><li>Support executive protection missions by coordinating logistics, monitoring threats, and integrating GSOC resources with on-the-ground protective teams.</li><li>Conduct pre-event risk assessments and post-event reviews, providing detailed reports and recommendations for continuous improvement.</li><li>Maintain and manage vendor contracts and service providers related to events and executive security.</li></ul></li><li>Event Security &amp; Management<ul><li>Coordinate with event organizers, campus departments, and external vendors to develop security plans at all campus and corporate events.</li><li>Ensure security technology, staffing, and physical equipment are standardized and scaled based on event risk and type.</li><li>Conduct virtual and onsite risk assessments at all external venues.</li><li>Manage event security officers throughout events and ensure effective communication is maintained and monitored via the GSOC.</li></ul></li></ul>Required Education, Certifications &amp; Licensures:<ul><li>Bachelor’s degree in Criminal Justice, Homeland Security, Emergency Management, Intelligence Studies, Information Technology, or a related field required.</li><li>Equivalent combination of education and experience (e.g., military, law enforcement, or corporate security background) may be considered in lieu of a degree.</li><li>Strong understanding of crisis management, threat assessment, and incident response protocols.</li><li>Familiarity with security systems, including video surveillance, access control, alarm monitoring, mass notification, and intelligence platforms.</li><li>Exceptional communication skills, with the ability to brief executive leadership clearly and concisely.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends, assess risks, and recommend proactive solutions.</li><li>High level of integrity, discretion, and professionalism when handling sensitive or confidential information.</li><li>Ability to work non-traditional hours, including nights, weekends, and holidays, as required in a 24/7 operational environment.</li><li>Willingness to travel occasionally for training, site assessments, or crisis response support.</li><li>Minimum 2 years of experience:<ul><li>GSOC Operator</li><li>GSOC Analyst</li><li>GSOC Tech</li><li>CCTV systems</li><li>Wi-Fi routing</li></ul></li><li>Computer troubleshooting and repair.</li><li>Experience managing service tickets and working with cross-functional teams.</li><li>Working knowledge of SQL databases and computer networking.</li><li>Strong understanding of access control, intrusion detection, and surveillance systems.</li><li>Demonstrated ability to manage multiple projects and timelines.</li><li>Experience with Office365.</li></ul>Preferred Education, Certifications &amp; Licensures:<ul><li>Coursework or certifications in Security Operations Management, Threat Intelligence, Event Security Planning, or Physical Security Systems Administration.</li><li>FEMA/NIMS or ICS certifications (IS-100, IS-200, IS-700, IS-800).</li><li>Experience with Genetec, Axis, and DMP is strongly preferred.</li><li>Certified OCAT, PATH, MOAB</li><li>Genetic Technician Certified</li><li>CompTIA A+</li><li>Specialized training such as formal military/law enforcement intelligence analysis</li><li>Corporate intelligence, military intelligence, or government intelligence agency experience</li></ul>Required Experience &amp; Skills:<ul><li>Strong organizational and project management skills with the ability to oversee multiple events simultaneously.</li><li>Expertise in security operations, access control, and incident response protocols.</li><li>Familiarity with protective intelligence and executive protection requirements.</li><li>Ability to collaborate effectively with law enforcement, emergency services, and external partners.</li><li>Excellent communication and interpersonal skills, capable of briefing executives and coordinating cross-functional teams.</li><li>Technical proficiency in GSOC platforms, security systems, and event management tools.</li><li>Ability to work under pressure, adapt quickly to evolving situations, and make sound decisions in real time.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

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