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Who we are:The Massachusetts Teachers Association (MTA) represents over 117,000 members and nearly 400 locals across the state and employs a full-time staff of over 170. Our members are public school teachers, faculty, professional staff, and education support professionals working at public schools, colleges, and universities. As a member-driven organization and the largest union in New England, our collective power makes MTA an influential voice for educators, students, and their communities. We are proud to be an advocate for social, racial, and economic justice and for a public education system that provides one of the cornerstones of a democratic society.&nbsp;Major Responsibilities:The Regional Manager supervises the statewide regional organizer team who work in offices across the state and with higher education members. &nbsp;The regional organizers are responsible for working with field rep-organizers and member leaders on escalating contract campaigns, municipal budget campaigns and other local and statewide priorities of the MTA and local affiliates in the areas of organizing and collective bargaining in order to fully engage the membership and maximize the power of the union. The Regional Manager is also responsible for developing and administering programs to promote and deliver the full range of MTA/NEA services to affiliated local associations and members.Essential Job Functions:Supervises assigned personnel, conducts performance reviews, and makes employment related recommendations.Collaborates with F&amp;O managers to develop a strategic vision and plan for strengthening locals and connecting rank and file members to the life of the union of regular contact with local affiliates to maintain continuous two-way communications.Develops and implements a program to continually assess the needs of local affiliates. Communicates membership service needs to the Director of Field &amp; Organizing and coordinates direct delivery with field staff.Assigns staff to local organizing campaigns.Reviews staff assignments on a regular basis to ensure an equitable distribution of the workload among the staff.Fosters a team environment in the regional office. Provides direct assistance to regional office staff in times of crisis.Communicates needs for legal assistance to the General Counsel.Identifies potential members or membership problem areas and informs the Director of Field and Organizing.Assists in the writing and dissemination of membership materials.Establishes positive relationships with civic and community leaders and works to build support for the Association and its members.Monitors expenditures within assigned Regional Offices and makes budgetary recommendations.Works cooperatively with the Division of Governmental Services to develop, coordinate and execute grassroots political action programs. Works cooperatively with all MTA Divisions to assist with the delivery of MTA/NEA services to the membership.Identifies the training needs of members and develops regional programs to address those needs.Identifies the training needs of field and support staff and works with the Director of Field and Organizing to address those needs.Assumes responsibility for special project assignments as determined by the Director of Field and Organizing.Oversees the maintenance of accurate information on locals within the region including local officers, status of contracts and membership enrollment.Maintains up to date knowledge of current labor relations practices, case finding, statutes and regulations.Carries out Association policies and personnel procedures.Assists in the development of and administers the regional budget.Serves as consultant to member and staff committees and represents the Association as required.Attends MTA Executive Committee meetings and Board of Directors meetings as required.Contributes to building a unified and powerful statewide union dedicated to social, racial, and economic justicePerforms related functions as required.Qualifications:Bachelor’s Degree. Master's Degree preferred.Minimum of five years of experience in representing unions in public sector collective bargaining, organizing, and contract administration.Ability to develop and implement comprehensive organizing plans that include rank and file leadership development, data analysis, messaging, power analysis, and benchmarks and assessmentsDemonstrated willingness and ability to work in a positive, creative, and productive manner with staff and elected leaders in the development and implementation of programs and long-range plans.Understanding of the importance of political and community action as it relates to a state association and affiliates.Knowledge and support of democratized forms of bargaining, such as open bargaining and bargaining for the common good.Experience in organizing and a commitment and ability to work on the creation and implementation of strategic action programs through the Division of Field and Organizing, in concert with other divisionsUnderstanding of key concepts and commitment to dismantling systems of oppression that create inequity by race, class, and genderWell-developed written and verbal skills; effective public speaker.Ability to effectively motivate and lead staff, elected leaders and members.Knowledge of the laws and regulations which relate to the membership, affiliates, and the MTA.Understanding of and commitment to a vision of a labor movement that advances social, racial, and economic justice and a common good agendaWillingness to accept responsibility and ability to make swift, sound decisions.Excellent interpersonal skills for facilitating decisions with individuals and diverse groups, and for mediating and resolving disputes between individuals and groups.Proficiency with MS Word, Excel, Access, PowerPoint, and e-mail systems.Willingness and ability to work long hours, nights and weekends, and travel statewide and nationally as required.Ability to respond to situations in various geographic locations on short notice. Personal automobile and Massachusetts Driver's license. The MTA offers a variety of benefits to its employees, including but not limited to: health insurance, flexible spending account, vision insurance, paid time off, 401(k), company retirement plan, life insurance, and more. The MTA is an Equal Opportunity Employer.&nbsp;We celebrate diversity and are committed to creating an inclusive environment for all staff. If you require&nbsp;Reasonable Accommodation, please contact Human Resources.To apply for this position, please submit your resume and cover letter.Job Details:&nbsp;Employment Type: Full-Time Exempt Employee, Working Environment: Hybrid PI280724006

Regional Manager – Central & West regional offices

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Recovery ServicesAll Locations: 1601 Washington Street, 79 Paris StreetPosition Summary: The Recovery Services Clinical Support Specialist is an essential part of our person-centered recovery clinics, serving patients in both the South End and East Boston. This role is ideal for someone who values teamwork, meaningful connection, and providing compassionate, well-coordinated care to individuals on their path to recovery. A primary responsibility of this role is to ensure patient records and documentation remain accurate, up to date, and in compliance with regulatory and best practice requirements, including gathering outside hospital/program records, test results, consults, medication lists, and discharge information. In addition, the position combines direct patient interaction with behind-the-scenes coordination to keep services running seamlessly. Core duties include welcoming and assisting patients in person and over the phone, managing referral work queues, scheduling and coordinating appointments, verifying patient information, and responding promptly and professionally to inquiries. The role also supports the Recovery Services Department by tracking compliance with regulatory agency requirements and grant deliverables, as well as handling administrative functions such as telephone triage, mail, word processing, and calendar management. Success in this position requires strong communication skills, attention to detail, the ability to balance multiple priorities, and a commitment to supporting patients and the care team in advancing our mission of providing accessible, patient-centered, and supportive care.Essential Duties and Responsibilities: <ul><li>Interacts with patients and other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.</li><li>Consistently provides excellent customer service and makes patients feel welcome.</li><li>Manage general office procedures and promote a sense of “teamwork” through demonstration of self-direction</li><li>Represents the department to outside entities in a positive, professional way. Facilitates exchange of clinical information between outside institutions and NeighborHealth while maintaining appropriate privacy laws and appropriate uses of communication devices.</li><li>Responsible for chart preparation for established care visit, additional patient visits, program discharges, hospital follow-up and associated regulatory, programmatic, and health center paperwork. Assists in expediting flow of patients in the department by ensuring all the necessary documents and charts are available.</li><li>Completes initial review of outside records and updates EPIC as appropriate with pertinent data to maintain accuracy of chart.</li><li>Manage and monitor internal referral work queues within the Recovery Services clinic</li><li>Updates health maintenance, problem list, immunizations and care teams</li><li>Composes and types detailed and accurate messages using telephone encounters and staff messages appropriately.</li><li>Works with direct provider input to create letters through EPIC to communicate results to patients. Recreate letters for patients for utilities, work excuses, and others per protocol.</li><li>Reports safety and equipment problems, and malfunctioning or missing equipment to a supervisor. Input help desk and facility request tickets and incident reports.</li><li>Assists with forms, letters, prior authorizations, and other clinical paperwork as directed by providers. Ensure all necessary documents and charts are available.</li><li>Proficient with non NeighborHealth systems such as BMC and MGH to maximize shared clinical information. Includes but not limited to Care everywhere, MyChart, and Gateway.</li><li>Tracks referrals, updates EPIC and communicated with providers on referral status. Follows up as clinically indicated to ensure all information incorporated into patient medical record (for example hospital discharge results, pertinent test results).</li><li>Monitor multiple department/provider schedules and in-basket pools to ensure timely responses. Assist with provider inquiries regarding patient scheduling, account status, or referral progress.</li><li>Manages departmental emails and alerts from outside facilities. Takes action on items within the scope of the position. Documents in EPIC as per protocol.</li><li>Responsible for maintaining, troubleshooting, and obtaining services for all printers, fax machines and copiers in the practice.</li><li>Participates in required departmental activities, and performance improvement.</li><li>Follows established departmental policies and procedures for environmental safety and infection control.</li><li>The Care Coordinator works with the patient’s primary care team to help facilitate complex clinical care and coordinate a patient’s care needs</li><li>Makes outreach calls to patients to communicate pertinent information for treatment team, as requested</li><li>Order DME, place orders, enter referral order, complete prior authorizations, outreach pharmacies, insurance companies and other healthcare organizations as it relates to patient care.</li><li>Track and manage patient follow-ups, cancellations, no shows, and patients lost to follow, patient aftercare check in’s as needed.</li></ul>Education &amp; Requirements: <ul><li>High School Diploma, secretarial courses preferred.</li><li>Five years in a health care setting.</li><li>General knowledge of medical terminology.</li><li>Proficient MA office skills, EPIC experience preferred. Bilingual skills (demographic level) preferred.</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range:<ul><li>starts at $24/hr up to $36/hr based on experience</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

NeighborHealth

NeighborhoodHealth

Specialist, Clinical Support

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Recovery ServicesAll Locations: 1601 Washington Street, 79 Paris StreetPosition Summary: The primary function of the Recovery Services (RS) Senior Clinician position is to provide a combination of quality direct clinical care services to our patients served and supervision of our team of clinical staff. The RS Senior Clinician will also provide clinical leadership and oversight to ensure regulatory compliance, support clinical quality improvement, and champion Massachusetts Department of Public Health, Bureau of Substance Addiction Services (BSAS)-aligned practices across both Recovery Services sites. The senior clinician is integrated directly into the clinical environment and provide direct care and coordination of services in tandem with his/her/their colleagues within the recovery services departments.<ul><li>Exhibit expertise in evidence-based practices in addiction treatment.</li><li>This may include but not be limited to group counseling, resource management, psychotherapy, harm reduction education, supervision of social work interns, or case presentations</li><li>Performs advanced, high quality, thorough psychosocial diagnostic evaluations that contain data in support of the diagnosis, findings, evidence-based treatment recommendations and plans.</li><li>Documents every visit and collaboration in accordance with departmental standards and demonstrates competence in presenting completed assessments for clinical disposition in a clear and organized manner.</li><li>Provides consultation to and coordinates patient care with multidisciplinary staff. &nbsp;</li><li>Participate in clinical case reviews, warm handoffs, and interdisciplinary care coordination.</li><li>Provides assessment and treatment for a range of conditions to individuals, couples, families and groups, acquiring additional training and supervision for couples and families and group treatment, as indicated.&nbsp;</li><li>Support patients with co-occurring disorders using evidence-based, culturally responsive, and harm reduction approaches</li><li>Screens for domestic violence, mental illness, substance use and risk behaviors with every patient, applying protocols for intervention with positive screenings.</li><li>Demonstrates increased capacity to diagnose and effectively treat a range of mental health conditions and polysubstance use.</li><li>Demonstrates excellent clinical judgment in assessing changes in risk, enlisting assistance or support from administration, medical team etc., as appropriate</li></ul>Senior Clinician Responsibilities (In accordance with 105 CMR 164.027)<ul><li>Under the supervision of the CAD, provide clinical oversight and supervision for all licensed and unlicensed behavioral health staff in Recovery Services including ensuring staff maintain training, and participate in performance evaluations</li><li>Serve as the designated Senior Clinician for the program’s BSAS licensure, ensuring clinical components of care meet regulatory requirements and standards of care.</li><li>Along with program management, participate in internal audits and lead preparation for the behavioral health component of inspections, BSAS site visits and monitoring activities.</li><li>Participate in quality improvement initiatives and ensure service delivery adheres to all regulatory requirements and health centers standards and practice of care</li><li>Ensure that clinical documentation meets BSAS standards and that services are delivered in compliance with applicable laws and regulations.</li><li>Support leadership team as needed in management duties including but not limited to: supervising, hiring, scheduling, and monitoring the referral pool, and discharge workflow</li><li>Provide support and consultation to other team members on high-risk clinical cases, including safety planning and mandated reporting.</li><li>Review and approve treatment plans ensuring they meet regulatory and clinical standards.</li><li>As needed, review and approve treatment plans ensuring they meet regulatory and clinical standards.</li></ul>Program Leadership and Clinical Oversight<ul><li>Act as a clinical leader, under Director support, assist in developing workflows, documentation tools, and staff training initiatives related to behavioral health within Recovery Services.</li><li>Support new clinical initiatives and orientation.</li><li>Serve as a champion for trauma-informed care, harm reduction, and racial equity within the health center.</li><li>Collaborate closely with nursing, medical, and recovery support staff to improve access and quality of behavioral health care within the department</li><li>Participate in RFR processes to maintain current programing and development new programming, as appropriate</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Recovery Services BSAS Senior Clinician

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Clinical PharmacyAll Locations: 1601 Washington Street, 20 Maverick Square – Cradock BuildingPosition Summary: <ul><li>Provide evidence-based Collaborative Drug Therapy Management services in the primary care setting through collaborative practice agreements and practice specific protocols that will address the identified needs of the patient</li><li>Assess and monitor the drug therapy needs of patients through consultations, patient education, and clinical laboratory monitoring</li><li>Assess patients for medication adherence barriers and develop a plan to maximize patient’s medication success through improving or maintaining adherence to medications</li><li>Provide access to immunizations to patients based on ACIP recommendations and health center standing orders</li><li>Serve as expert in providing drug information services including optimal dosing, contraindications, interactions, pharmacokinetics and pharmacodynamics&nbsp;</li><li>Participate in the development of organization-wide drug therapy management materials, tools, and workflows</li><li>Develop and deliver provider drug education seminars to promote safe, effective, and financially responsible prescribing</li><li>Assist in the development and execution of clinical pharmacy programs and initiatives</li><li>Optimize medication use through participation in medication related committees, workgroups, and quality improvement initiatives</li><li>May serve as preceptor for pharmacy students&nbsp;</li><li>Promote effective 340B processes and utilization</li><li>Serve as a liaison between the dispensing pharmacy and clinical activities to support overall pharmacy program</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Clinical Pharmacist, CDTM

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Washington Primary CareAll Locations: 1601 Washington StreetPosition Summary: The Nurse Practitioner is a licensed independent practitioner who provides nursing and medical services to individuals, families and groups. A nurse practitioner diagnoses and manages acute episodic and chronic illnesses while emphasizing health promotion and disease prevention. Services may include ordering, conducting, supervising and interpreting diagnostic and laboratory tests, and prescription of pharmacologic agents and non pharmacologic therapiesEssential Duties &amp; Responsibilities:<ul><li>Obtains comprehensive and problem focused health history</li><li>Performs a comprehensive and problem focused physical exam</li><li>Orders and interprets screening and diagnostic tests</li><li>Demonstrates critical thinking and diagnostic reasoning skills in clinical decision making.</li><li>Communicates with patients re: clinical findings</li><li>Initiates appropriate and timely consultations (NP, PA &amp; MD)</li></ul><ul><li>Qualifications and Requirements:<ul><li>MA License as NP</li><li>BLS, ACLS, PALS Certification, as required by department</li><li>1 year relevant experience preferably in a community health setting</li></ul></li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

NP, PCP

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 1601 Washington StreetPosition Summary: Primarily performs all registration and scheduling related activities in the South End Patient Access Department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, the PAC supports various clinical department operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls that need to be transferred to a nurse, messages to providers, and outreach calls to patients by provider request. As a member of the Patient Access team, your goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End Location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills Schedule: Monday-Friday, 8:00AM - 5:00PM and includes evening, weekend and holiday rotationsEssential Duties and Responsibilities:<ul><li>Promotes a welcoming environment, being mindful of body language and side conversations, while consistently focusing on making patients feel welcomed by being attentive and responsive to their situation.</li><li>Communicates accurately and clearly to make sure patient/colleague understands information provided</li><li>Demonstrates the willingness to problem solve independently and the judgment to know when to seek assistance from others</li><li>Is responsive to feedback and demonstrates ability to apply feedback</li><li>Maintains a positive attitude</li><li>Adheres to Attendance, Punctuality, Dress code, Cell phone &amp; all NeighborHealth policies such as privacy, patient identification and infection control.</li><li>Maintain excellent punctuality and attendance.</li><li>Timely and accurate completion and submission of timesheets</li><li>Exhibits attentiveness at work by following NeighborHealth cell phone policy.</li><li>Attends and actively participates in staff meetings and trainings.</li><li>Maintains cooperative working relationships and builds team identity within the department, the Patient Access team and across the organization</li><li>Demonstrates self-motivation and independence by making optimal use of standby time</li><li>Understands the importance of covering all areas/tasks as needed to fulfill core departmental functions.</li><li>Verifies insurance per dept protocol using external insurance websites/portals and or RTE</li><li>Works within the scope of the departmental guidelines</li><li>Takes detailed messages and documents/sends via the appropriate communication tool</li><li>Proficient in the use of the electronic medical record (Epic) as it pertains to department-based workflows/guidelines as well as other electronic network tools such as Workday, Outlook, MyChart.</li><li>Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.</li><li>Interacts in manner that is mindful of the individual by being sensitive to culture, age, gender and lifestyle</li><li>Strives to find common ground when interacting with patients and colleagues</li><li>SE PA Staff have a dual role: call center agents and registration staff. 50% or more of their time, they are functioning as call center agents.</li><li>Promptly answers all incoming calls via Touchpoint for the following queues: Main line, Primary Care, Hass Center, Nutrition, Vision, Patient Services, Behavioral Health, and Dental. Also assist with the COVID lines as needed. Back up agents for Women’s Health, Pediatrics and Recovery Services lines.</li><li>*plan to take service lines as prime agents</li><li>Meets departmental metric of completing 60-90 calls per day</li><li>Appropriately schedules, cancels, and or reschedules appointments for the following departments: Primary Care, Hass Center, Nutrition, Vision, Patient Services, Behavioral Health, Dental, and the COVID Department</li><li>Appropriately creates telephone and refill encounters and routes to the appropriate pools</li><li>Appropriate create COVID lab orders in Epic and create negative test result letters as needed</li><li>Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Knowledge of “red flag”/urgent symptoms; know when immediate nurse involvement is needed&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Follows the check in/registration guidelines</li><li>Follows check out guidelines when at the Hass, covering in BH/Dental/Vision departments in person</li><li>Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol</li><li>Monitors waiting rooms when covering Registration</li><li>Process UDS, Privacy Notice, Consent to Bill/Treat forms, Care Partner forms, PHQ9, MVA/WC forms</li><li>Faxing sorting and distribution</li><li>Complete pre-registration WQs for Primary Care (includes WH and Pedi), Nutrition, Vision, BH,, Recovery Services, Neurology, Acupuncture, and Pedi Asthma</li><li>Complete the telehealth reports for all departments/providers at South End</li><li>Completes the Nutrition WQ/outreaches in the SE Internal WQ</li><li>Completes the in basket/staff messages request from providers</li></ul>EDUCATION: <ul><li>High School Diploma or G.E. Equivalent required.</li></ul>EXPERIENCE:<ul><li>One year of customer service experience previous experience in health insurance or medical setting strongly preferred.</li></ul>SKILLS/ABILITIES:<ul><li>Bilingual in English and Spanish required.</li><li>Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Rate: $21/hrNeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Coordinator, Patient Access

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?Pay:$15.00 - $16.00 per hourTexas Roadhouse is looking for a To-Go Roadie to support our carry out operations, execute high standards of food quality and service, and ensure our To-Go guests experience the same Legendary Food and Legendary Service as our dine-in guests.As a To-Go Roadie your responsibilities would include:<ul><li>Ensuring each guest receives a legendary welcome and goodbye when placing and/or picking up their order</li><li>Uses proper phone etiquette when answering calls and taking orders</li><li>Knowledgeable of menu to accurately take and place orders</li><li>Demonstrates strong organization and accuracy when packaging orders</li><li>Works collaboratively with Back of House staff to complete orders</li><li>Partners with Restaurant Managers on quote times; accurately provides quotes to guests on the length of time to complete their order</li><li>Understands our online and mobile app ordering systems</li><li>Accurately uses point of sale (POS) system to place orders, process To-Go sales, gift card sales, and cash/credit card transactions</li><li>Practices proper safety and sanitation procedures</li><li>Exhibits teamwork at all times</li></ul>If you think you would be a legendary To-Go Roadie, apply today!At Texas Roadhouse, our Roadies are the heart and soul of our company. &nbsp;We have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.Our Roadies are paid weekly. In addition, we offer one of the industry’s most competitive total rewards packages after one year of service to Roadies that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:<ul><li>A choice of medical plans that are best in class</li><li>Dental and Vision Insurance</li><li>Tuition Reimbursement up to $5,250 annually</li><li>Paid vacation time</li><li>Short-Term Disability</li><li>Life, Accident, and Critical Illness insurance</li><li>Identity Theft Protection</li><li>Employee Assistance Program</li><li>Business Travel Insurance</li><li>Annual holiday bonus</li></ul>We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Texas Roadhouse

To-Go

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Washington Primary CareAll Locations: 1601 Washington Street, 400 Shawmut AvenuePosition Summary: NeighborHealth South End Primary Care is seeking a dedicated Community Health Worker (CHW) to join our Primary Care Department. As an integral member of our care team, the CHW will initiate, build, and sustain relationships that promote the health and well-being of individuals and families in underserved communities. Utilizing various outreach methods, the CHW will connect healthcare, social services, and community resources, providing culturally appropriate health education and support. This role requires flexibility, as outreach methods may include in-person, phone, or telehealth visits in various settings, including the community, homes, facilities, or health centers.Key Responsibilities:<ul><li>Conduct outreach calls to engage enrollees and caregivers in care management programs.</li><li>Collaborate with team members to develop and implement tailored outreach plans.</li><li>Identify and address barriers to healthcare access in homes and communities.</li><li>Provide information, referrals, and resources to meet clients' needs.</li><li>Schedule and accompany enrollees to provider visits and community services.</li><li>Build trusting relationships with clients, families, and community agencies.</li><li>Act as a liaison between enrollees and community service organizations.</li><li>Conduct follow-ups, motivational interviewing, and goal setting with clients.</li><li>Ensure culturally competent services and support diverse populations.</li><li>Assist with access to community resources, Medicaid applications, and benefits.</li></ul>Qualifications:<ul><li>Education: Bachelor’s Degree preferred or HS Diploma with equivalent experience (3+ years) in public health or community engagement.</li><li>Experience: Clinical or special services setting experience with Medicare, Medicaid, or Special Needs populations. Certifications (CHW, Engagement Specialist, Medical Assistant) preferred.</li><li>Transportation: Valid Driver’s license and reliable transportation.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacation, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay:<ul><li>Starts at $21.95 up to $32.93 depending on experience</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Community Health Worker - SE Primary Care

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: South End Washington Primary CareAll Locations: 1601 Washington StreetPosition Summary: A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.Essential Duties and Responsibilities:<ul><li>Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.</li><li>Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.</li><li>Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.</li><li>Responsible for early am chart preparation and other opening/closing procedures.</li><li>Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.</li></ul>Qualifications and Requirements:<ul><li>High School Diploma or GED</li><li>At least one year in a medical office setting</li><li>Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred</li><li>Bilingual Spanish skills required</li></ul>Pay: <ul><li>Hourly starting rate $20.00 up to $30.00 based on experience</li></ul>EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Practice Secretary

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Washington Primary CareAll Locations: 1601 Washington StreetPosition Summary: A nurse practitioner is a licensed independent practitioner who provides nursing and medical services to individuals, families and groups.&nbsp; A nurse practitioner diagnoses and manages acute episodic and chronic illnesses while emphasizing health promotion and disease prevention.&nbsp; Services may include ordering, conducting, supervising and interpreting diagnostic and laboratory tests, and prescription of pharmacologic agents and non pharmacologic therapies.EEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

35 Jobs in Norfolk County