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The Service Porter is responsible for performing a variety of duties as it relate to the maintenance and service of vehicles. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Assist with service write-ups and tagging of customer cars and trucks&nbsp;</li><li>Remove vehicle protective coverings and ID tags prior to returning completed vehicle to customer&nbsp;</li><li>Inspect vehicles for stains, debris and damages before returning the vehicle to the customer, and report any damage immediately&nbsp;</li><li>Transport customers and dealership personnel as needed&nbsp;</li><li>Perform deliveries as required&nbsp;</li><li>Clean interior and exterior of new and used vehicles&nbsp;</li><li>Keep vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standards&nbsp;</li><li>Return vehicle keys to the appropriate service consultant &nbsp;</li><li>Pick up vehicles from and deliver vehicles to storage&nbsp;</li><li>Pick up parts from the Parts Department &nbsp;</li><li>Test batteries of customer vehicles in service drive&nbsp;</li><li>Maintains building and ground as needed&nbsp;</li><li>Assist with shop clean-up and deliveries when needed&nbsp;</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School Diploma or equivalent</li><li>6-12 months of previous work experience (preferred)&nbsp;</li><li>Ability to read and comprehend written instructions and information&nbsp;</li><li>Demonstrated effective communication and interpersonal skills&nbsp;</li><li>Ability to handle machinery safely &nbsp;</li><li>Ability to drive manual transmission vehicles&nbsp;</li><li>Demonstrated customer service skills&nbsp;</li><li>Must have a valid drivers license</li><li>Ability to operate an automobile&nbsp;</li></ul>Maid Cleaning, Cleaning Service, Retail, Merchandising, Lot Attendant Service, Lot Attendant Sales, Valet, Picker, Packer, Picker Packer, Recycle, GED, Inventory, Seasonal, Associate, Maintenance, Load, Unload, Load and Unload, Production, Shipping and Receiving,&nbsp;Shipping, Receiving, Food Service, Laborer, General Laborer, Material Handler, Casino, McDonalds, Landscape, Cook, Dishwasher, Driver, Delivery, Porter Sales, Porter Service, Parking, Cashier, Fast Food, Manufacturing, Shipping, Receiving, Food Delivery, Busboy, Warehouse, Amazon, Detailer, Detail, Auto Cleaner, Lincoln Tech, UTI, Lot Tech<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Porter, Service - AutoNation USA Plano

<h3>Job Description:</h3>The RoleIf you have strong analytical, organizational, and communication skills and are a diligent professional, this role may suit you well. You should thrive in a dynamic regulatory and operational environment. As an Associate Analyst, Shareholder Reporting you will apply your analytical capabilities and precision to ensure the accuracy and completeness of assigned documents and regulatory filings. You will contribute to team efforts by building and optimizing workflows and improving processes. You will support and test key applications and find innovative solutions to enhance the reporting ecosystem. Success in this role requires collaborating effectively, managing multiple priorities, and meeting deadlines in a fast‑paced environment—helping drive operational perfection across the service line.The Expertise and Skills You Bring<ul><li>Bachelor’s degree and a minimum of 3 years of financial services experience; prior regulatory and/or financial reporting experience preferred</li><li>Broad understanding of investments, accounting principles, mutual fund industry practices, and regulatory requirements</li><li>A self‑starter mindset—assertive, independent, and capable of working with limited direct supervision across multiple concurrent initiatives</li><li>Strong collaboration skills and the ability to partner effectively across business divisions and team members</li><li>Advanced analytical abilities, including interpreting complex requirements and translating them into clear, practical solutions</li><li>Proficiency with Microsoft Office and related applications</li><li>Note: Fidelity will not provide immigration sponsorship for this position</li></ul>​The TeamThe Shareholder Reporting team is committed to delivering SMART, SIMPLE, and SCALABLE reporting solutions while developing and empowering our talent. As the largest service line within Fidelity Fund and Investment Operations (FFIO), we are responsible for producing and distributing financial statements, prospectuses, and other fund and legal documents—and ensuring timely and accurate SEC filings. Our work is evolving rapidly as we integrate new product offerings, respond to changing regulations, and adopt a next‑generation technology platform that will transform how we operate. This is an exciting opportunity to gain deep knowledge, expand your capabilities, and play a meaningful role in advancing Fidelity’s present and future success.<h3>Certifications:</h3><h3>Category:</h3>Investment OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Associate Analyst, Shareholder Reporting

The Vehicle Acquisition Specialist role is to acquire additional inventory for the dealership by purchasing customer vehicles. Our associates provide an exceptional customer experience, appropriately managing the customer’s expectations, and communicating throughout the We'll Buy Your Car process. The Associate will strive to deliver on the “check within an hour” promise of the We'll Buy Your Car program. This position provides the ability to work flexible hours and offers hourly pay plus a bonus for each vehicle purchased.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With no-haggle pricing, nationwide inventory, and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.Job Responsibilities:<ul><li>Responds to incoming leads through AutoNation and third-party websites, by phone, internet and walk-in traffic</li><li>Utilizes all available resources to identify and engage private parties looking to sell their vehicle</li><li>Set up appointments with potential customers to visit the dealership for an appraisal</li><li>Executes the AutoNation We'll Buy Your Car Same-Day Payment process</li><li>Reviews vehicle condition reports and inspects vehicles onsite</li><li>Interacts with customers throughout the day, both in person and over the phone</li><li>Refer customers who prefer to trade-in instead of selling their vehicles to the sales team</li></ul>Qualifications:<ul><li>High School diploma or equivalent</li><li>Extremely self-motivated</li><li>Ability to set and achieve targeted goals</li><li>Ability to drive an exceptional Customer experience</li><li>Demonstrated communication, prospecting, and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles</li><li>Valid In-State Driver's License and an acceptable, safe driving record</li></ul>Physical Requirements:<ul><li>Ability to sit and stand for prolonged periods of time</li></ul>The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by the candidates for this job. Candidates may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.Auto, Automotive, Sales people, Car, Cars, Chevy, Ford, Dodge, GM, GMC, Jeep, Chrysler, CDJR, Honda, Toyota, Nissan, Subaru, VW, Volkswagen, Kia, Hyundai, Fiat, BMW, Mercedes, Lexus, Acura, Infiniti, Cadillac, Chevrolet, Lincoln, Lotus, Lucid Motors, Maserati, Mazda, MB, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, Subaru, Suzuki, Tesla, Volkswagen, VW, Volvo, Daimler, Stellantis, Renault, Tata, Zhejiang Geely, ZGH, Lithia, Used cars, Customer Service, phone sales, internet sales, fleet, manager, telemarketer, telemarketing, public relations, retail, truck, trucks, commercial, auto sales, automotive sales, public relations, broker, finance, financial advisor, commercial, salesperson, salesman, saleswoman, selling, car sales, automotive salesperson, car salesman, customer service, retail, account executive, retail, account executive, enrollment advisor, personal trainer, sales, marketing, market, sell, video, manager, store, customer, service, training, telephone, telesales, inside sales rep. trainee, commission, unlimited, opportunity, opportunities, selling, retailing, wholesale, auto, boat, recreational, automobile, vehicle, motorcycle, RV, education, support, furniture, furnishings, jewelry, women, men,&nbsp; appliance, appliances, TV, department store, supervisor, call center, automobiles, cars, trucks, computer, internet, consultant, representative, salespeople, speaker, mobile homes, vendor, restaurant, bartender, waiter, waitress, cocktail, hosts, host, casino, dealer, hospitality, server, servers, hostess, marketing, promotions, ecommerce, commerce, promotions, brand ambassador, product specialist, AT&amp;T, Verizon, Sprint, T-Mobile, Comcast, collections, inbound, outbound,&nbsp; customer service, retail, retail sales, inside sales, commission pay, hourly plus commission, concierge, appraiser, buyer, purchaser, agent, scheduler, scheduling, purchasing, equity mining, appraisal, appointment setter, trade in, kelley blue book, blue book, carfax, transunion, s&amp;p, s&amp;p global mobility, data mining, acquisition, dealer trade, KBB<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Vehicle Buyer - Appointment Scheduler (Hourly + Bonus) - AutoNation USA Denton

Job Description The Agent Enablement role is responsible for providing comprehensive operational and administrative support to Medicare agents — from onboarding through annual certifications and ongoing licensing and carrier access. This individual will work closely with internal teams, carrier relationship managers, and suppliers to ensure agents have the tools, access, and information needed to perform effectively and compliantly. This role will be part of the Carrier Management Team, reporting to the VP of Carrier Management. The Expertise We’re Looking For <ul> <li>Bachelor’s degree or equivalent experience </li><li>Experience in project management, operations, and data analysis preferred </li><li>Proven analytical, critical thinking, and problem-solving skills </li><li>Experience in the healthcare industry or Medicare operations or agent support is preferred, but not required </li></ul> The Value You Deliver <ul> <li>Maintain and update agent resources, including compliance updates, ticket tracking, mapping, Jira board management, and coordination with enterprise teams </li><li>Support annual updates of carrier product information and enrollment guides </li><li>Lead new agent onboarding for insurance licensing, AHIP, agent releases, and insurance carrier appointment and certifications </li><li>Collaborate with carrier relationship managers to coordinate new insurance carrier training and documentation </li><li>Track annual AHIP completions and carrier certifications/appointments in partnership with sales leadership </li><li>Provide Help Desk support for quoting and enrollment platforms alongside the supplier manager </li><li>Respond to ongoing agent inquiries via multiple communication platforms </li><li>Participate in regular meetings with sales leadership and attend sales team meetings </li><li>Assist with Medicare Annual Enrollment preparation including insurance carrier reviews, ready to sell file management, and other system updates as needed </li><li>Coordinate annual Pre-Annual Enrollment product training with the training lead </li><li>Monitor agent licensing status and ensure compliance through enterprise licensing systems </li></ul> The Skills You Bring <ul> <li>Excellent communication and presentation skills </li><li>Ability to perform in a fast-paced environment </li><li>Ability to prioritize multiple projects at once and work independently </li><li>Comfortable working cross-functionally with internal teams and external partners </li><li>Ability to manage multiple systems and platforms </li></ul> The Team Fidelity Medicare Services provides customers with tools and advice to help them select and purchase Medicare coverage that meets their health and financial needs. We are a health insurance broker, selling plans from insurance carriers. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Agent Enablement

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Retail Associate - AutoNation Honda Lewisville

Sales Associate-eCommerce/Retail - AutoNation Honda Lewisville

<h3>Job Description:</h3><h3>Position Description</h3><h3>The WI Strategic Design and Analytics Manager supports the Workplace CAPS organization, and specifically the Quality Management function, in proactive identification of significant risk and implementation or enhancement of mitigating controls, operational improvements, and automation. This position requires an organized, creative, and collaborative associate with deep risk, control, and process knowledge. Responsible for the development of automated workflows, dashboards, and data queries that support establishment of systemic controls to mitigate gaps in the control environment. This includes data-driven proactive risk identification, automation of manual processes, and providing high-quality data analysis where system reporting is not available or insufficient. The focus of this work spans all WI operational areas, requiring collaboration with management across Quality, Operations, Systems/Technology, Product, Relationship Management, Risk, Audit, Compliance, Internal Investigations, and Corporate Security to evaluate control environments. Through this collaboration, the goals are to gain an in-depth understanding of a business process, gather requirements for new or enhanced automated controls, make strategic recommendations for improving processes, and ensure appropriate validations of newly developed business analytics tools/queries.</h3><h3>Primary Responsibilities </h3><ul><li>Develop and code dashboards, automated workflows, or queries in a variety of ETL data tools to support strategic business data needs for the purposes of increasing efficiency and/or decreasing risk. Actively perform dedicated and targeted data analysis to identify risks for management.</li><li>Support projects that address complex business problems involving multiple stakeholders, teams, and systems. Familiarity with mapping processes, identifying risk areas based on industry research and experience, and communicating results in a consumable format. Understanding of data analysis and proven testing techniques is necessary to pinpoint issue root cause and deploy commensurate controls and improvements.</li><li>Quickly grasp sophisticated processes, collaborating with process owners to develop analytic and automation requirements, and assess gaps for potential enhancements.</li><li>Provide analytics and automation support to the Quality Management Fraud Anomaly Prevention and Detection team; this includes ongoing monitoring reporting, ad hoc data requests to support participant and client level escalation research, and dashboard summaries of KPI’s and metrics.</li><li>Identify appropriate and reliable data sources in back-end system databases that align with business requirements referencing front-end system UI’s. Challenge existing data architecture and source data when discrepancies, timing issues, or incompleteness is found; coordinate with database support teams to address these issues.</li><li>Support existing suite of dashboards and workflow processes by providing on-going maintenance accounting for bugs/system outages, changes/updates to data sources, and enhancement requests.</li><li>Analyze loss and incident data to identify themes and prioritize improvement opportunities.</li><li>Assist in preparation and delivery of project-level presentations.</li><li>Influence the organization in making process, quality, and control improvements.</li><li>Partner with Quality Management and Operations to ensure opportunities are prioritized/implemented.</li><li>Drive improvements and risk reduction efforts. Use conceptual and creative thinking; interpersonal understanding; analytical skills.</li><li>Ability to work in a fast-paced environment with frequent pivots to daily priorities because of high-priority ad-hoc requests.</li><li>Thoroughly investigates processes through detailed observations, interviews, document inspection, and operational review.</li></ul><h3>Qualifications </h3>Education and Experience<ul><li>Bachelor’s degree required.</li><li>5+ years’ of financial services industry experience. </li><li>7 years proven track record of evaluating, designing, and improving controls (i.e., audit, risk, compliance, or operations/quality management with a solid understanding of internal controls) and/or experience developing analytic/automation tools.</li><li>Skilled at using data and insights, using facts to lead the way in developing effective strategic roadmaps.</li><li>Proficient in SQL and Excel data analysis; Experience with Alteryx, PowerBI, and Snowflake; Python is helpful but not required.</li><li>Professional quality/risk/audit/compliance/technology-related certifications are a benefit (e.g. Six Sigma, CPA, CIA, CISA).</li></ul><h3>Skills/Knowledge/Competencies</h3>Process automation, development, and process reengineering. Support project-based teams responsible for providing independent and objective advisory services that help manage risk, improve customer service, and enhance business performance. Ability to query a variety of database formats (Snowflake, Oracle, SQL Server, Sybase, DB2/Mainframe, etc.). Familiarity with basic Risk-Control Frameworks. Familiarity with WI business operations and relevant regulations. Experience with presentation and communication skills, including developing impactful PowerPoint presentations and data visualizations. Teammate who works constructively with others to achieve team goals and provide departmental thought leadership. Ability to collaborate with business partners to build consensus and influence/prioritize outcomes. Employ current and emerging data analysis tools and techniques. Experience in Financial Services Risk, Compliance, and Audit roles performing complex process and control assessments of operational, financial, and technology functions and presenting control gaps and thoughtful process and control improvements to senior management. <ul><li>Ability to actively perform dedicated and targeted data analysis to identify risks for management. Strong coordination with key business partners will be required to obtain data sets and confirm results of the analysis.</li><li>Employ current and emerging data analysis tools and techniques. Ability to identify and pivot to new tools/opportunities such as Python scripts, AI large language modeling or content generation.</li><li>Strong understanding of SQL basics and the use of common database querying tools. Power BI / Tableau / Alteryx skills are preferable.</li><li>Ability to balance multiple projects/tasks within a tight timeframe.</li><li>Knowledge of WI processes, controls, and associated risks is strongly preferred.</li><li>Strong presentation, written and interpersonal communication skills.</li><li>Critical thinking and problem-solving skills.</li></ul><h3>Certifications:</h3><h3>Category:</h3>QualityMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Manager, WI Quality Management Data Analytics

<h3>Job Description:</h3>The RoleThe Senior Representative, Brokerage Operations will be expected to deliver world class service to internal and external clients by settling their trade and transfer obligations timely and accurately while adhering to policies, procedures, and regulatory guidelines. The associate will utilize internal as well as external systems and partner with various departments to settle DTCC related transactions. Responsibilities will include reviewing and processing exceptions and other tasks associated with DTCC Settlements.The Expertise and Skills You Bring <ul><li>College degree preferred</li><li>3+ years of DTCC Settlement systems (Settlement Web; DTCC Portal; etc.) experience required</li><li>Understanding of industry regulations</li><li>Attention to details while being efficient and effective</li><li>Ability to communicate effectively with internal and external business partners</li><li>Highly motivated with the ability to complete assigned tasks in a timely and accurate manner</li><li>Ability to work effectively in a team-oriented environment</li></ul>The TeamThe Operations &amp; Services Group (OSG) provides superior customer service to Fidelity’s brokerage businesses through innovation, dedication, and commitment to excellence. With seven operating divisions located throughout the country, OSG provides securities execution, clearance, and information management services to retail, institutional, and correspondent clients. OSG performs tens of thousands of over-the-counter, listed equities, options, bonds, and mutual fund transactions daily. OSG has a need for a Brokerage Operations Representative in DTCC Settlements. The DTCC Settlements team exists to ensure DTCC Settlements related transaction exceptions are resolved in a timely manner. Resolution of exceptions ensures transaction completion for our clients. Our stakeholders are our internal and external business partners, and, ultimately, Fidelity’s clients.Note: This role does not support sponsorship.<h3>Certifications:</h3><h3>Category:</h3>Brokerage OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Brokerage Settlement Support Representative III - Institutional and Retail Operations

<h3>Job Description:</h3>Senior/Director, Client Service ManagerThe RoleYou will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some of Fidelity’s largest institutional clients. As the main contact, you collaborate with a matrixed service team chartered to deliver contractual commitments to strategic clients. The role partners with Managing Directors and Product Management to implement new products, services, and features to consistently evolve Fidelity’s offering. You will work closely will specialized operational groups to implement plan provisions, problem solve issues and deliver outstanding service.The TeamThe Strategic Market CSM organization provides record keeping to more than 330 clients representing more than $1.5 trillion assets under administration and 11 million participants. Our clients view us as a trusted partner who demonstrates expertise in client services, specializes in workplace benefits and uses the power of Fidelity’s community to generate greater well-being for strategic market clients.The Expertise You Bring<ul><li>8-12+ years of experience within the financial service industry with client facing expertise</li><li>Demonstrated understanding and experience with Workplace Benefits plan administration (e.g., Defined Contribution, Non-Qualified, Heath Savings Account, Student Debt, Goal Booster with Payroll and Workplace Giving)</li><li>Bachelor’s degree or equivalent work experience</li><li>FINRA licenses permitted but not required</li></ul>The Skills You Bring<ul><li>Strong leader with ability to influence and navigate within a highly complicated, matrixed environment</li><li>Demonstrated ability to deliver against challenging goals and objectives</li><li>Excel in providing proactive consultation to external clients and internal partners</li><li>Possess the ability to build relationships with individuals at all levels of the organization</li><li>Strong, strategic problem solver and storyteller who can measure the effectiveness of solutions and communicate the value to business partners and clients</li><li>Proven track record to provide solutions to complicated issues; a naturally creative problem solver who can work with colleagues and business partners in new and different ways to deliver results</li><li>Balance and prioritize multiple, concurrent objectives while meeting or exceeding targets</li></ul>The Value You Deliver<ul><li>Handle day-to-day record keeping for a defined set of strategic market clients, representing $10-$20 billion record keeping assets</li><li>Generate new points of view, champion bold ideas, and collaborate with more than 25 Workplace Investing and Fidelity functional business partners to define innovative solutions and implement scalable practices</li><li>Possess and convey experienced knowledge of workplace products, plan sponsor plan provisions and governing body regulations</li><li>Identify, surface, and effectively lead resolution of service issues (e.g., plan design, participant, risk/compliance) with appropriate business partners</li><li>Understand client service requests and coordinate with internal business partners to effectively scope effort and cost, allocate appropriate resources, define project plan, and deliver against agreed upon timeline</li><li>Participate in the delivery of a Client Service Management strategy to enhance the overall ecosystem, cultivate Fidelity talent, and optimize the plan sponsor experience</li></ul>Salary Grade<ul><li>Senior, CSM – grade 6 or Director, CSM – grade 7 based on skills and work experience</li></ul> Travel<ul><li>Required – between 10% -15% of the time annually</li></ul>Location<ul><li>This position does have a remote work option if you are not located near a Fidelity location</li></ul><h3>Certifications:</h3><h3>Category:</h3>Client Service OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior/Director, Client Service Manager

<h3>Job Description:</h3>We are seeking a detail-oriented and collaborative roduct Analyst / Quality Assurance assosiate to support the full product development lifecycle. This role is responsible for gathering and documenting detailed front-end requirements, defining testing strategies, and executing product acceptance testing to ensure high-quality product delivery. This role will work closely with product managers, engineers, and business stakeholders to translate business needs into actionable user stories and ensure solutions meet expectations through detailed testing. Responsibilities include:Discovery &amp; Requirements Definition <ul><li>Write and maintain detailed requirements that meet the Definition of Ready</li><li>Collaborate with UX, Legal, Compliance, Risk, and Business stakeholders to define product requirements and ensure alignment with regulatory and operational standards</li><li>Maintain and update analysis artifacts (e.g., use cases, process flows, business rules) to support execution</li></ul>​Testing &amp; Delivery <ul><li>Create detailed test plans and ensure clarity on acceptance criteria</li><li>Lead and execute End-to-End Business Acceptance Testing </li><li>Ensure traceability of test cases to business requirements and document test outcomes</li><li>Support deployment readiness and post-release validation activities</li></ul>​Stakeholder Engagement &amp; Communication <ul><li>Facilitate refinement sessions to ensure stories are well understood and actionable</li><li>Lead stakeholder demos and impact analysis reviews to showcase deliverables</li><li>Act as a subject matter expert during release planning, product reviews, and retrospectives</li><li>Communicate issues, risks, and client feedback clearly and promptly</li></ul>​Strategic Contribution <ul><li>Identify and document product and process improvement opportunities and share insights with the product team</li><li>Champion change and operational readiness across teams</li></ul>The Expertise and Skills You Bring <ul><li>Strong analytical and problem-solving skills with attention to detail</li><li>10+ years of work experience in product analysis, business analysis, or digital transformation roles</li><li>Strong understanding of development process </li><li>Demonstrated experience in writing clear, concise product documentation, and acceptance criteria</li><li>Experience with user acceptance testing, business process modeling, and stakeholder engagement</li><li>Ability to lead discovery, facilitate workshops, and manage cross-functional collaboration</li><li>Bachelor’s degree or higher (or equivalent practical experience)</li><li>Motivated mindset with a sense of ownership</li></ul>The Team Fidelity Labs is Fidelity Investments’ in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. Fidelity Labs is a dynamic workplace that combines the best parts of startup life—building new technology, adapting quickly, and moon-shot ambition—with the scale and stability of an industry leader. Learn more at <a href="https://labs.fidelity.com/" target="_blank">labs.fidelity.com</a>. The base salary range for this position is $95,000-186,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Quality

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