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Senior Representative – Transaction Processing Hiring for multiple shifts. Sunday - Friday Operating hours 5:00-6:00am – 4:30pm/4x10 or 5x8 schedule Do you like problem solving and working in a fast-paced office environment? Join us at Fidelity Investments where you will be part of a business unit supporting a broad range of customer activities such as check depositing and document processing. The Inbound operations team provides transaction services to each of Fidelity’s distribution channels. We support Fidelity’s growth with high quality, cost effective and innovative service solutions through talented associates and processing expertise. The Expertise We’re Looking For <ul> <li>High school diploma </li><li>Minimum one-year experience in a data entry related role </li><li>Check experience preferred </li></ul> The Purpose of Your Role We will work with internal business partners to ensure timely entry and deposit of customer check transactions. We will operate with a high degree of integrity as to protect our customer information and maintaining Fidelity’s standards. The Skills You Bring <ul> <li>High attention to detail </li><li>Proficient on 10 Key </li><li>Able to effectively multi-task </li><li>Be flexible and highly adaptive to change </li><li>Positive attitude and ‘can do’ approach to challenges </li><li>Ability to learn and apply knowledge to make effective processing decisions </li></ul> The Value You Deliver <ul> <li>Review checks submitted by customers via the Mobile process to confirm check is in good order for deposit and ensuring each transaction is executed appropriately. </li></ul> How Your Work Impacts the Organization Inbound processing provides imaging, data entry and check deposit services for several Fidelity business units. Our knowledgeable team and comprehensive solutions focus on quality, risk mitigation and end to end operational efficiency strengthening Fidelity’s ability to provide a superior customer experience.

Fidelity TalentSource

Transaction Processor

The Role Do you like problem solving and working in a fast-paced office environment? Join us at Fidelity Investments where you will be part of a business unit supporting a broad range of customer activities such as check depositing and document processing. As our Transaction Processing Representative, you will provide transaction services to each of Fidelity’s distribution channels. We support Fidelity’s growth with high quality, cost effective and innovative service solutions through talented associates and processing expertise. The Experience &amp; Expertise You Bring <ul> <li>High school diploma </li><li>Minimum one-year experience in a data entry related role </li><li>Check processing experience preferred </li><li>Excellent communication skills </li><li>High attention to detail </li><li>The ability to accurately key between 8,000-10,000 keystrokes per hour (assessed) </li><li>Able to effectively multi-task </li><li>Please be flexible and highly adaptive to change </li><li>You bring a positive attitude and ‘can do’ approach to challenges </li><li>Ability to learn and apply knowledge to make effective processing decisions </li><li>Managing queue work and check reconciliation processes </li><li>Reviewing deposit instructions and ensuring each transaction is executed appropriately </li><li>Making timely and accurate deposits, regarding high-risk exception functions </li></ul> Please note we are hiring for a weekly shift that is from Monday-Friday. Fidelity will not provide immigration sponsorship for this position. The Team Inbound processing provides research and data entry for several Fidelity business units. Our knowledgeable team and comprehensive solutions focus on quality, risk mitigation and end-to-end operational efficiency strengthening Fidelity’s ability to provide superior customer experience. Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week. The hourly pay rate range for this position is $20-$22 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Transaction Processor Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Transaction Processor to work in Covington, KY! The hourly pay rate range for this position is $22 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Role will start at 3 months, but is extendable based on performance and other factors Monday-Friday, available shift is from 8:00 AM - 6:30 PM ET (an 8-hour shift within that timeframe). The Role Do you enjoy problem solving and working in a fast-paced office environment? Join us in Inbound Operations where you will be part of a business unit supporting a broad range of activities such as retrieval of historical customer data and paper/electronic correspondence for customer requests. You will work with Internal Business partners to provide electronic or physical documentation to support outgoing correspondence and customer research needs. The role also supports management and retrieval of archived documents for the firm. In this role, you will: <ul> <li>Complete correspondence processing requests by printing, retrieving, updating, reviewing and mailing of letters, forms, image copies and/or original documents to enable completion of applicable customer transactions. </li><li>Complete extensive research to locate and respond to historical customer document retrieval requests using various mainframe systems, databases, and other storage mediums, to efficiently and accurately process business partner requests. </li></ul> Your role impacts several internal and external business partners as well as customers and clients of Fidelity Investments. This role is key to the success of our end-to-end process! The Expertise and Skills You Bring <ul> <li>High school diploma or equivalent </li><li>2 years of transaction processing experience within a professional, fast paced, corporate environment. </li><li>Work experience in a risk-controlled environment. </li><li>You have excellent communication skills </li><li>Your ability to work independently or on a team on specific tasks </li><li>Your high attention to detail </li><li>Your ability to work effectively with computer desktop applications </li><li>Your ability to effectively multi-task </li><li>You are flexible for business needs and highly adaptive to change </li><li>You have a positive demeanor and ‘can do’ approach to challenges </li><li>You possess the ability to learn and apply knowledge to make effective processing decisions </li></ul> The Team Inbound Specialized Processing provides indexing, document retrieval, correspondence processing and archiving services for multiple Fidelity business units. Our knowledgeable team and comprehensive solutions focus on quality, risk mitigation and end to end operational efficiency strengthening Fidelity’s ability to provide a superior customer experience. The team provides transaction services to each of Fidelity’s distribution channels. We support Fidelity’s growth with high quality, efficient and innovative service solutions through hardworking associates and processing expertise.

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